Job Title:
Quality & Compliance Manager – مدير الجودة والالتزام
Main Tasks and Responsibilities:
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Setting and developing quality standards for salon services.
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Monitoring branch performance and ensuring compliance with cleanliness, hospitality, and overall appearance standards.
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Conducting regular field visits to branches and preparing detailed evaluation reports.
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Training branch supervisors and staff on quality policies and customer service.
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Receiving and analyzing customer feedback and providing appropriate solutions.
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Monitoring key performance indicators (KPIs) related to customer satisfaction and service quality.
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Participating in developing continuous improvement plans and standardizing the working style across all branches.
6,000 - 9,000 / Month
Full-time
