Full-time Service Management Specialist Jobs in Riyadh

About the Role

Sawaid Recruitment is seeking a dedicated Customer Service Executive to join our team in Riyadh, Saudi Arabia. This full-time position is key to managing and nurturing relationships with our corporate clients, ensuring high-quality service delivery, and contributing to the company's growth. The ideal candidate will be skilled in handling client inquiries, resolving issues efficiently, and proactively identifying opportunities to improve client engagement.

This role requires a professional who will serve as a primary point of contact for our corporate clients, ensuring their needs are met with accuracy and efficiency. You will play a significant part in maintaining client satisfaction and fostering long-term partnerships.

Key Responsibilities

• Manage and follow up on all customer inquiries, requests, and service-related issues to ensure timely resolution.
• Provide accurate and professional information and support to both existing and potential corporate clients.
• Coordinate effectively with various internal departments to ensure the timely delivery of services and solutions to clients.
• Monitor, document, and resolve customer concerns, ensuring appropriate follow-up actions are taken.
• Actively build and maintain strong, positive relationships with corporate clients.
• Maintain and regularly update customer records and databases with accurate and current information.
• Support sales initiatives by identifying and generating new business leads.
• Develop and maintain a thorough understanding of Sawaid Recruitment's products and services to effectively assist clients.

Qualifications and Requirements

• Bachelor's degree or an equivalent educational qualification.
• A minimum of 2 to 5 years of experience in Corporate Customer Service, Account Management, or a similar B2B customer-facing role.
• Excellent communication and interpersonal skills, enabling effective interaction with diverse stakeholders.
• Strong customer service and relationship management abilities, with a proven track record of client satisfaction.
• Ability to manage multiple tasks and priorities effectively in a dynamic environment.
• Proven ability to work collaboratively and productively with cross-functional teams.
• Strong problem-solving skills and adept stakeholder management capabilities.
• Ability to perform effectively in a fast-paced and high-pressure work environment.

Required Skills

• Customer Service
• Account Management
• Communication
• Interpersonal Skills
• Relationship Management
• Task Management
• Teamwork
• Problem-solving
• Stakeholder Management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic environment that requires effective collaboration and performance under pressure.

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing daily restaurant operations, ensuring guest satisfaction, and contributing to a positive work environment. The role involves direct supervision of restaurant and bar areas, and potentially room service, to support the Food and Beverage department's overall success.

The ideal candidate will focus on driving guest and employee satisfaction, identifying training needs, and implementing strategies to achieve departmental objectives. This opportunity is within W Hotels, a globally recognized luxury hospitality brand, located in Riyadh's Financial District.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including Restaurants/Bars and Room Service.
• Support menu planning and ensure adherence to sanitation standards.
• Provide on-the-floor assistance to servers and hosts during peak meal periods.
• Strive for continuous improvement in guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental objectives.
• Handle employee questions and concerns, monitoring their performance to ensure expectations are met.
• Provide constructive feedback to employees based on observation of service behaviors.
• Assist in supervising daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating a clear and consistent message regarding departmental goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in compliance with local laws.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as needed.
• Open and close restaurant shifts.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize all available on-the-job training tools for employees.
• Communicate performance expectations in accordance with job descriptions for each position.
• Coach and counsel employees regarding their performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to choose the best solution and solve problems effectively.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Menu Planning
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Supervision and Leadership
• Operations Management
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Environment and Location

This is a full-time management position located in the Financial District of Riyadh, Saudi Arabia. The role operates within the Food and Beverage & Culinary category.

Marriott International is an equal opportunity employer committed to diversity and inclusion.

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest service, and contributing to a positive employee environment. The role supports W Hotels' commitment to exceptional hospitality.

As part of Marriott International, this position offers the opportunity to lead a team, drive operational efficiency, and uphold the W Hotels service culture.

Key Responsibilities

• Assist in the daily supervision of restaurant and bar operations, including room service where applicable.
• Support menu planning and ensure adherence to sanitation standards.
• Provide on-floor support to servers and hosts during busy periods.
• Contribute to improvements in guest and employee satisfaction.
• Identify training needs and implement plans to meet departmental objectives.
• Address employee questions and concerns, monitoring performance against expectations.
• Provide constructive feedback to employees based on service observations.
• Supervise daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have necessary supplies, equipment, and uniforms.
• Communicate food quality and service issues to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with local laws.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as needed.
• Manage opening and closing procedures for restaurant shifts.
• Interact with guests to gather feedback on product quality and service.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize on-the-job training tools.
• Communicate performance expectations in accordance with job descriptions.
• Coach and counsel employees regarding performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems effectively.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Management
• Culinary Operations
• Guest Satisfaction
• Employee Satisfaction
• Menu Planning
• Sanitation Standards
• Supervision and Leadership
• Training and Development
• Customer Service Excellence
• Problem Solving
• Human Resources Management

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, 13519. Remote work is not applicable for this role.

Marriott International is an equal opportunity employer committed to diversity and inclusion. W Hotels is dedicated to reinventing luxury hospitality and fostering an environment where associates can perform their best work.

About the Role

Johnson & Johnson MedTech is seeking a Senior Manager, Global Customer Solutions for Emerging Markets. This role is responsible for leading a high-performing regional Customer Solutions organization, ensuring daily service delivery, driving continuous improvement, and fostering process excellence. The position requires a blend of hands-on operational management and strategic thinking to maintain smooth operations while supporting regional and enterprise initiatives. The ideal candidate will adapt global standards to local market realities, build strong cross-border teams, and drive operational excellence through transformational change.

Key Responsibilities

• Lead end-to-end customer service operations across CEE, Turkey, RCIS & MEA, overseeing order management, returns, critical issues, and SLA performance, serving as the senior escalation point for the Emerging Market region.
• Build and sustain strong relationships with key commercial partners and strategic customer accounts, representing Customer Solutions in commercial and supply chain engagements and supporting high priority customer critical issues.
• Drive operational excellence by standardizing processes, reducing manual touchpoints, and improving interaction and transaction efficiency to elevate the customer experience.
• Ensure consistent application of policies, controls, and regulatory requirements, owning functional governance, risk controls, and operational continuity planning.
• Lead people management for the Customer Solutions team, including recruitment, coaching, and development of front-line leaders, performance conversations, career development planning, retention initiatives, and succession readiness.
• Sponsor and manage transformation and continuous improvement initiatives, including digital customer experience, automation, process harmonization, and AI solutions, adapting global tools and frameworks to local market requirements.
• Lead project management for local and cross-site strategic projects such as technology rollouts, supply chain initiatives, and process redesign, applying continuous improvement/PE methods to solve operational problems.

Qualifications and Requirements

• Minimum Bachelor's degree; an advanced degree is preferred.
• A minimum of 8-10 years of relevant professional experience.
• A minimum of 2 years of people management experience, with experience managing distributed or remote teams being preferred.
• Strong operational leadership with a proven track record of meeting service, quality, and cost targets in complex contact centers or customer operations.
• Demonstrated experience in continuous improvement methodologies, such as Lean, and driving process improvements.
• Experience in identifying digital solutions and implementing AI into customer service operations.
• Excellent communication and partner leadership skills, with comfort in interacting with commercial leaders and cross-functional partners.
• Solid analytical skills and comfort with metrics, reporting, and basic data analysis tools like MS Excel and PowerPoint.

Required Skills

• Customer Management
• Customer Service Operations
• People Leadership
• Order Management
• Returns Management
• SLA Performance
• Commercial Partner Management
• Process Standardization
• Continuous Improvement
• Lean Methodologies
• Digital Solutions
• AI Solutions
• Communication
• Partner Leadership
• Analytical Skills
• MS Excel
• MS PowerPoint
• Contact Center Platforms
• CRM Systems
• EDI/API Customer Channels

Work Environment and Location

This is a full-time position. The role is located in Riyadh, Saudi Arabia. Johnson & Johnson MedTech is recruiting for this role, which is available across multiple countries including Warsaw (Poland), Prague (Czech Republic), Istanbul (Turkey), Moscow (Russia), and Riyadh (Saudi Arabia). Your applications will be considered as a single submission regardless of the posting you apply to. Up to 30% travel may be required. Proficiency in English is required, and knowledge of local languages is considered an added value.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring guest satisfaction, and contributing to a positive employee environment. The role involves direct supervision of restaurant and bar areas, and potentially room service, supporting the food and beverage department's overall success.

As part of the W Hotels brand, this position contributes to creating guest experiences aligned with the brand's philosophy of "Whatever/Whenever" service. This role is also part of the Marriott International portfolio.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Support menu planning and ensure adherence to sanitation standards.
• Provide assistance to servers and hosts during peak meal periods and high demand times.
• Strive for continuous improvement in guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental goals.
• Handle employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide constructive feedback to employees based on observations of service behaviors.
• Supervise daily shift operations, including opening and closing procedures.
• Oversee restaurant and related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participate in department meetings, communicating departmental goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in compliance with local laws.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as necessary.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize all available on-the-job training tools for employees.
• Communicate performance expectations in accordance with job descriptions.
• Coach and counsel employees regarding performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems effectively.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Management
• Culinary Operations
• Guest Satisfaction
• Employee Satisfaction
• Sanitation Standards
• Menu Planning
• Supervision
• Training and Development
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

Riyadh Air (RX), headquartered in Riyadh, is the new national airline established to shape the future of air travel and transform Saudi Arabia into a global aviation and trade hub. As a digitally native airline, Riyadh Air aims to connect the Kingdom to over 100 destinations worldwide.

This is an opportunity to join Riyadh Air as a Purser. In this role, you will be responsible for ensuring a smooth, safe, and memorable flight experience for guests across both Premium and Economy cabins. The Purser serves as a leader for the onboard team and a representative of Riyadh Air to passengers.

Key Responsibilities

• Lead and inspire the onboard cabin crew.
• Promote and uphold Riyadh Air's hospitality and safety standards.
• Address guest concerns with professionalism and efficiency.
• Coordinate with ground and flight crew to ensure seamless passenger journeys.

Qualifications and Requirements

• A minimum of 4 years of experience in a flying role, including onboard leadership experience.
• High school diploma or equivalent.
• Fluency in English.

Required Skills

• Onboard leadership capabilities.
• Exceptional guest service skills.
• Proficiency in hospitality practices.
• Strong understanding of safety protocols.
• Effective teamwork and collaboration abilities.
• Problem-solving skills.
• Ability to remain calm and composed under pressure.
• A proactive approach and commitment to delivering high-quality service.
• The capacity for quick thinking and decisive action.

Additional Information

This role is based in Riyadh, Saudi Arabia, and is a full-time position. Additional languages are considered a valuable asset.