Full-time Service Management Specialist Jobs in Riyadh

About the Role

TAWANTECH is seeking a Private Banking & Tailored Products Expert to join its team in Riyadh, Saudi Arabia. This full-time position is focused on enhancing private banking offerings and meeting the needs of High-Net-Worth and Ultra-High-Net-Worth clients. The role requires a deep understanding of the private banking landscape and the ability to develop and implement innovative financial solutions.

Key Responsibilities

• Develop, structure, and implement tailored products for the Private Banking segment.
• Translate strategic concepts and product ideas from the Private Banking team into approved and executable product solutions.
• Ensure product solutions align with client needs, business objectives, and operational feasibility.
• Utilize in-depth knowledge of Private Banking products, including credit and financing solutions for High-Net-Worth and Ultra-High-Net-Worth clients.
• Apply a strong understanding of relationship-based advisory models, bespoke lending structures, and specialized private client offerings.

Qualifications and Experience

• A minimum of 5-10 years of experience in a similar field within private banking or tailored product development.
• Proven capability in the development, structuring, and implementation of tailored products for the Private Banking segment.
• Demonstrated ability to translate strategic concepts and product ideas into executable product solutions.
• Experience in ensuring alignment with client needs, business objectives, and operational feasibility.
• Exposure to international Private Banking practices and standards is preferred.

Required Skills

• Expertise in Private Banking products and services.
• Proficiency in credit and financing solutions for High-Net-Worth and Ultra-High-Net-Worth clients.
• Strong capabilities in product development, structuring, and implementation.
• Deep understanding of relationship-based advisory models.
• Experience with bespoke lending structures and specialized private client offerings.
• Ability to effectively translate strategic concepts and product ideas into practical solutions.
• Skills in aligning product offerings with client needs, business objectives, and operational feasibility.
• Familiarity with international Private Banking practices and standards.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

AtkinsRéalis is seeking a Service & Maintenance Expert (AVM) with extensive experience to join its team in Riyadh, Saudi Arabia. This senior technical position is responsible for overseeing Intelligent Transportation Systems (ITS) maintenance activities, ensuring high-quality service delivery that meets passenger and employer expectations. The AVM Asset Specialist will contribute to shaping asset management strategies and maintaining the reliability of critical infrastructure and fleet assets.

This full-time position requires a professional with over 10 years of dedicated experience in infrastructure and fleet asset management, demonstrating a strong understanding of ITS maintenance and operational excellence. The role is instrumental in ensuring the smooth functioning and continuous improvement of asset management operations.

Key Responsibilities

• Oversee and verify all Intelligent Transportation Systems (ITS) maintenance activities to ensure the highest quality and compliance standards are met.
• Measure, evaluate, and implement necessary adjustments to contractor performance to optimize service delivery.
• Supervise the mobilization and readiness of ITS contractors, ensuring they are fully prepared to commence operations.
• Review and approve contractor submissions, including detailed asset and maintenance plans, procedures, and operational instructions.
• Coordinate effectively between operators and ITS contractors to ensure seamless integration and efficient workflow.
• Monitor, audit, and report on Service Level Agreements (SLA) to ensure all contractual obligations are fulfilled.
• Provide expert advice and strategic recommendations on asset management for both infrastructure and fleet assets.
• Supervise the execution of preventive and corrective maintenance for station equipment and fleet assets.
• Liaise with vendors to ensure timely and effective delivery of services and support.
• Assure adherence to SLAs and maintain high standards of asset reliability and performance.

Qualifications and Requirements

• A minimum of 10 years of technical experience specifically in infrastructure and fleet asset management.
• A Bachelor's degree in Engineering, Transport Systems, or a closely related field.
• Proven ability to supervise teams and effectively oversee contractor operations.
• A strong aptitude for resolving operational challenges and ensuring consistent SLA compliance.

Required Skills

• Expertise in ITS maintenance and operations.
• Proficiency in contractor performance evaluation and management.
• Skilled in ensuring high standards of service delivery.
• Comprehensive knowledge of asset management strategies.
• Experience in supervising both preventive and corrective maintenance activities.
• A deep understanding of SLA compliance and monitoring.
• Strong knowledge of ITS systems, general asset management principles, and maintenance procedures.
• Excellent analytical skills for performance measurement and identification of improvement areas.
• Demonstrated leadership capabilities.
• Exceptional communication skills for effective liaison with contractors, operators, and vendors.
• Strong problem-solving abilities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within AtkinsRéalis.

About the Role

Sawaid Recruitment is seeking a dedicated Customer Service Executive to join our team in Riyadh, Saudi Arabia. This full-time position is key to managing and nurturing relationships with our corporate clients, ensuring high-quality service delivery, and contributing to the company's growth. The ideal candidate will be skilled in handling client inquiries, resolving issues efficiently, and proactively identifying opportunities to improve client engagement.

This role requires a professional who will serve as a primary point of contact for our corporate clients, ensuring their needs are met with accuracy and efficiency. You will play a significant part in maintaining client satisfaction and fostering long-term partnerships.

Key Responsibilities

• Manage and follow up on all customer inquiries, requests, and service-related issues to ensure timely resolution.
• Provide accurate and professional information and support to both existing and potential corporate clients.
• Coordinate effectively with various internal departments to ensure the timely delivery of services and solutions to clients.
• Monitor, document, and resolve customer concerns, ensuring appropriate follow-up actions are taken.
• Actively build and maintain strong, positive relationships with corporate clients.
• Maintain and regularly update customer records and databases with accurate and current information.
• Support sales initiatives by identifying and generating new business leads.
• Develop and maintain a thorough understanding of Sawaid Recruitment's products and services to effectively assist clients.

Qualifications and Requirements

• Bachelor's degree or an equivalent educational qualification.
• A minimum of 2 to 5 years of experience in Corporate Customer Service, Account Management, or a similar B2B customer-facing role.
• Excellent communication and interpersonal skills, enabling effective interaction with diverse stakeholders.
• Strong customer service and relationship management abilities, with a proven track record of client satisfaction.
• Ability to manage multiple tasks and priorities effectively in a dynamic environment.
• Proven ability to work collaboratively and productively with cross-functional teams.
• Strong problem-solving skills and adept stakeholder management capabilities.
• Ability to perform effectively in a fast-paced and high-pressure work environment.

Required Skills

• Customer Service
• Account Management
• Communication
• Interpersonal Skills
• Relationship Management
• Task Management
• Teamwork
• Problem-solving
• Stakeholder Management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic environment that requires effective collaboration and performance under pressure.

About the Role
Join Hilton as a Restaurant Manager, where you will be responsible for presenting and preparing high-quality food to ensure an excellent staff experience. This role requires a focus on cleanliness and organization while maintaining high standards.

Key Responsibilities:

• Prepare and present high-quality staff food within company guidelines.
• Maintain cleanliness of work areas to prevent cross-contamination.
• Ensure all mis-en-place is ready for menus.
• Communicate effectively with other departments to maintain good working relationships.
• Report maintenance, hygiene, and hazard issues promptly.
• Comply with security and safety regulations, as well as food safety legislation.
• Be environmentally aware in all food service operations.

Qualifications:

• NVQ Level 1 or equivalent.
• Positive attitude and good communication skills.
• Able to work under pressure, both independently and in teams.

Preferred Qualities:

• NVQ Level 2 or similar qualifications.
• Previous kitchen experience in a similar role.
• Intermediate Basic Food Hygiene certification.

About Hilton:
Hilton is a leading global hospitality company dedicated to exceptional guest experiences. With over 9,100 properties in 143 countries, Hilton continues to create remarkable hospitality experiences day after day.

Join the Independent Food Company as a Restaurant Manager
Are you passionate about creating unique dining experiences? The Independent Food Company is a UAE-based hospitality group that emphasizes innovation and high standards in service. We are looking for an experienced and guest-focused Restaurant Manager to oversee our fine dining concept.

Key Responsibilities:

• Oversee day-to-day restaurant operations, ensuring smooth service and guest satisfaction.
• Lead, train, and inspire front-of-house and back-of-house teams.
• Maintain high standards of food quality, presentation, hygiene, and service.
• Handle guest feedback professionally and resolve issues promptly.
• Monitor inventory, manage costs, and control P&L performance.
• Drive sales through up-selling, customer engagement, and local marketing initiatives.
• Ensure compliance with company standards, health & safety, and UAE regulations.
• Work closely with the culinary team to align service delivery with menu and concept.
• Manage staff scheduling, performance reviews, and development plans.

Requirements:

• Minimum 3–5 years of experience as a Restaurant Manager/Assistant Restaurant Manager in upper-casual/fine dining environments.
• Fluency in English required.
• Strong leadership, interpersonal, and communication skills.
• Hands-on knowledge of restaurant financials, cost control, and team management.
• Experience in the UAE is preferred.
• Positive attitude, guest-centric mindset, and attention to detail.

We want a leader who not just runs the floor but creates memorable experiences for every guest.