Jobs in Riyadh

About the Role

Mace is seeking a highly experienced Senior Manager – Enterprise Architect to join its team in Riyadh, Saudi Arabia. This role is critical for aligning business and technology solutions across major programmes for a new build airport project designed to set a global benchmark for aviation experience. The successful candidate will provide architectural leadership to ensure the development and implementation of scalable, secure, and integrated systems, collaborating with delivery teams and stakeholders to achieve cohesive, value-led outcomes.

Key Responsibilities

• Define and govern enterprise and solution architecture across business systems, project platforms, and digital programmes.
• Support business requirements capture and translate strategic and operational needs into architectural roadmaps and solution designs.
• Coordinate stakeholders across business, delivery, and technology functions to ensure requirements are understood, prioritised, and effectively delivered.
• Work closely with the Procore systems team to ensure successful integration between project delivery platforms and enterprise systems.
• Lead architecture design across platforms including Procore Technologies, Oracle Corporation, Oracle Primavera P6, Microsoft Corporation, and related business applications.
• Develop target architectures, transition states, and implementation roadmaps for strategic programmes.
• Ensure solutions are production-ready, supportable, scalable, and successfully adopted by the business.
• Define integration standards, API strategies, data flows, and interoperability models across complex system landscapes.
• Provide technical governance and design assurance across suppliers, system integrators, and delivery partners.
• Support data governance, cyber resilience, and enterprise controls within architecture decisions.
• Act as a trusted advisor to senior stakeholders on digital strategy, system optimisation, and future-state capabilities.
• Mentor architects, analysts, and digital team members on best practice and architecture standards.
• Collaborate towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of associated carbon emissions and reductions during work delivery.

Qualifications and Requirements

• A relevant degree or equivalent qualification.
• Extensive Enterprise or Solution Architect experience within large, complex programmes.
• Hands-on experience with Procore, Oracle, Primavera P6, SharePoint, and related tools.
• Competence in designing target architectures, integration models, and transition roadmaps.
• A strong understanding of APIs, middleware, and multi-system environments.
• Must meet necessary visa criteria for the Kingdom of Saudi Arabia.
• Possess relevant work experience on high-valued projects/programmes for a project management consultancy business, as required for immigration and client approval.

Required Skills

• Enterprise Architecture
• Solution Architecture
• Procore Technologies
• Oracle Corporation
• Oracle Primavera P6
• Microsoft Corporation
• APIs
• Middleware
• Data Governance
• Cyber Resilience
• Digital Strategy
• System Optimisation
• Net Zero Carbon Transition
• Leadership
• Stakeholder Management
• Communication

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. The company is open to discussing part-time, flexible, and hybrid working options if suitable within the role.

About the Service Manager Role

Talentmatics is seeking a Service Manager to oversee and enhance customer service operations across Saudi Arabia. This role is responsible for driving service performance, achieving key service KPIs, and ensuring the effectiveness of the service team. The Service Manager will execute the service strategy, manage complex escalations, optimize dealer and service partner performance, and deliver a consistent, high-quality customer experience throughout the region. The position requires a proactive leader with a deep understanding of service operations and a commitment to customer satisfaction, playing a crucial role in problem-solving, continuous improvement, and fostering strong relationships with internal teams and external partners.

Key Responsibilities

• Manage the day-to-day customer service and technical service operations across assigned territories within Saudi Arabia.
• Ensure the achievement of critical service KPIs, including Response Time, Time to Repair (TTR), First Time Fix Rate (FTR), Repeat Complaints, and overall Customer Satisfaction.
• Drive consistency in service processes, escalation handling procedures, and reporting mechanisms to maintain high operational standards.
• Act as the primary senior escalation point for resolving complex customer and technical service issues, ensuring timely and effective solutions.
• Build and maintain strong, collaborative relationships with key customers, dealers, and channel partners to foster loyalty and improve service delivery.
• Lead the resolution of chronic issues by conducting thorough Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and implementing effective corrective action plans.
• Monitor and actively improve the performance of dealers and service partners, focusing on manpower deployment, skill development, and overall capability.
• Ensure strict adherence to established service standards, response timelines, and quality expectations by all service partners.
• Support the capability building of dealers and partners through targeted training programs, regular audits, and performance reviews.
• Coordinate effectively with engineering, quality, supply chain, and OEM/GOEM teams to facilitate efficient issue resolution and product improvement.
• Support warranty management processes, failure analysis investigations, and the development and maintenance of service documentation.
• Provide valuable field insights and feedback to internal teams to support product enhancements and process improvements.
• Lead, guide, and mentor service engineers and regional service teams, fostering a culture of productivity, discipline, and customer-centricity.
• Drive the implementation of service initiatives and improvement programs rolled out by leadership, ensuring successful adoption and execution.

Qualifications and Experience

• Proven ability to manage customer escalations effectively.
• Demonstrated experience in managing dealer networks and service partner relationships.
• Experience in conducting Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and generating comprehensive service reports.
• Strong analytical skills to identify trends, diagnose issues, and develop data-driven solutions.
• Effective communication and coordination skills, with the ability to liaise across various internal and external functions.
• A hands-on leadership approach with a strong execution-oriented mindset.
• A customer-focused attitude with a strong sense of ownership for execution and outcomes.
• Decisive and structured problem-solving capabilities.
• Ability to manage effectively under pressure and navigate multiple stakeholder demands.
• 5-10 years of relevant experience.

Required Skills

• Customer Service
• Technical Service
• Service Strategy Execution
• Escalation Handling
• Dealer/Service Partner Performance Management
• Customer Experience Management
• Root Cause Analysis (RCA)
• Post-Incident Review (PIR)
• Corrective Action Plans
• Engineering, Quality, Supply Chain, and OEM/GOEM Coordination
• Warranty Management
• Failure Analysis
• Service Documentation
• Team Leadership
• Product Knowledge
• Service Operations
• Field Service KPIs
• Customer Escalations
• Dealer Networks
• Analytical Skills
• Service Reporting
• Communication Skills
• Coordination Skills
• Leadership
• Execution-Oriented Mindset
• Customer Focus
• Problem-Solving

Work Environment and Travel

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a willingness to travel up to 50% of the time within Saudi Arabia.

About the Role

VitalAire Arabia (VAA) is a key provider in sleep apnea management and is expanding its innovative diabetes care solutions. Established in late 2017, VAA focuses on improving patient lives by simplifying condition management through a Value-Based Healthcare strategy. This approach aims to achieve superior health outcomes while optimizing costs for payors. The company's growth is supported by a diverse, multicultural team of over 50 professionals representing more than 12 nationalities, fostering a collaborative environment where Arabic, English, and French are commonly spoken.

Project Context and Objectives

VAA is undertaking a significant initiative in partnership with the Ministry of Health (MoH) and Health Holding Company Diabetes Centers to support thousands of patients with diabetes. This project will leverage advanced data analytics and Artificial Intelligence (AI) to analyze patient data. The goal is to identify key patterns in diabetes management, predict complication risks, and provide medico-economic insights to demonstrate cost-saving opportunities to public health partners. This initiative is integrated with the TechCare Ecosystem, aiming to accelerate data analysis and automation to deliver comprehensive, data-driven solutions to clients like the Health Holding Company and MoH. The objective is to integrate best-in-class device dispensing with personalized care plans and predictive risk modeling, ultimately improving patient care and delivering substantial value across the healthcare system in Saudi Arabia.

Key Responsibilities

• Design and implement AI models using patient data (behavioral, clinical, interaction) to understand engagement drivers, predict behavior, and personalize interventions such as communications and prompts to enhance participation and adherence.
• Monitor advancements in AI/ML within digital health engagement, evaluate and propose novel AI applications like chatbots and predictive alerts to improve patient experience, and analyze competitor approaches to help define future requirements for new tenders.
• Analyze diverse patient data to uncover factors influencing engagement and generate AI-driven predictive insights on engagement trends, disengagement risks, and opportunities for proactive support.
• Collaborate with internal teams and external partners, including the MoH AI team, to facilitate data integration (*, incorporating Vitalaire's data into MoH dashboards), ensure feasibility and data quality, and define specifications for upcoming tenders.

Qualifications and Requirements

• Master’s degree in Data Science, Computer Science, or Engineering with a strong specialization or thesis focus on Artificial Intelligence (AI).

Required Skills

• AI Engagement Models
• AI Innovation
• Data Analysis
• Data Strategy
• Predictive Modeling
• Machine Learning
• Chatbots
• Collaboration

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The Patient Engagement AI Specialist will work within the Diabetes Business Unit. This role offers the opportunity to gain insights into the dynamic business environment of a matrix organization with a multicultural team. The role is critical for processing high-value patient data essential for the sustainability of the business.

VitalAire, as part of Air Liquide, is committed to building a diverse and inclusive workplace. The company welcomes and considers applications from all qualified applicants, regardless of their background, believing that a diverse organization fosters talent, innovation, and an engaging environment.

About the Role

TÜV SÜD is a company focused on technology and innovation, committed to progress and ensuring societal safety through testing, auditing, inspection, and advisory services. We are seeking a Senior Civil Engineer to join our team in Saudi Arabia. This role will concentrate on building inspection and testing in accordance with Saudi building codes and international standards, playing a key part in maintaining construction quality and regulatory compliance.

Key Responsibilities

• Conduct inspections and testing of buildings according to Saudi building codes and international standards for general construction quality, acting as a third-party for civil engineering quality firms.
• Prepare comprehensive reports and documentation detailing findings and comments, adhering to Saudi building codes and international standards.
• Review design documents and assess existing buildings, authoring reports and preparing certificates in line with TÜV SÜD's processes and procedures.
• Address and resolve construction-related issues or conflicts that may arise during the project lifecycle.
• Ensure compliance with TÜV SÜD guidelines and regulations, including permits and safety, and deliver required technical files and documentation.
• Receive and resolve escalated client complaints.
• Fulfill client schedules in a safe, timely, and sustainable manner.
• Conduct regular inspections of construction sites to verify compliance with design specifications and Saudi Building Codes.
• Collaborate with project managers, architects, contractors, and other stakeholders to coordinate construction activities and ensure project objectives are met according to Saudi Building Codes specifications.
• Stay updated on industry best practices, new technologies, and changes in building codes and regulations to enhance professional knowledge and skills.
• Comply with TÜV SÜD policies and procedures regarding safety equipment (PPE).
• Utilize and manage internal digital software, including BLS-Plan and radar, as required.
• Follow work instructions provided by the team leader and QA/QC assigned engineer.
• Provide support and take over responsibilities for colleagues on non-assigned projects during emergencies or leaves.

Qualifications and Requirements

• Bachelor's degree in Civil Engineering.
• 5-10 years of experience in Civil Engineering.
• Strong knowledge of civil and structural works, encompassing foundations, concrete, steel structures, and finishing works.
• Proven experience in site inspection, supervision, and quality control.
• Ability to prepare detailed technical reports and documentation.
• Knowledge of safety regulations and site safety practices.
• Strong communication and coordination skills, with the ability to collaborate effectively with multidisciplinary teams.

Required Skills and Competencies

• Civil Engineering Quality
• Report Writing
• Design Document Review
• Construction Issue Resolution
• Client Complaint Resolution
• Site Inspection
• Construction Site Compliance
• Stakeholder Collaboration
• Industry Best Practices
• Safety Equipment (PPE)
• Digital Software Proficiency (*, BLS-Plan, radar)
• Team Leadership
• Quality Assurance/Quality Control (QA/QC)
• Expertise in Civil and Structural Works
• Knowledge of Foundations, Concrete Structures, Steel Structures, and Finishing Works
• Site Supervision
• Quality Control Methodologies
• Technical Report Preparation
• Understanding of Safety Regulations and Site Safety Practices
• Effective Communication and Coordination Skills
• Multidisciplinary Team Collaboration

Work Environment and Location

This is a full-time, regular position requiring onsite work. The role is based within the Real Estate & Building Technology work area. While the primary focus is on Jeddah, Saudi Arabia, the company also has operations and potential project involvement in Riyadh, Al Khobar, Makkah, Al Jubail, Tabuk, and Yanbu, within the Riyadh Region and across Saudi Arabia.

About the Role

MS Pharma is seeking a motivated Medical Representative to join its team in Jeddah and Riyadh. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop a career in pharmaceutical sales and marketing within the Saudi Arabian market. The role involves fostering relationships with healthcare professionals and promoting the company's product portfolio.

Key Responsibilities

• Ensure adherence to annual sales plans and implement measures to achieve sales growth, including corrective actions to overcome obstacles.
• Conduct regular field visits to doctors and specialists according to established schedules and plans to inform them about product developments and benefits compared to competitors.
• Participate in the coordination of medical lectures and seminars to enhance awareness among medical doctors and specialists.
• Maintain continuous communication with physicians, specialists, and pharmacists to meet their expectations regarding product and service quality, and satisfy their requirements in accordance with company policies.
• Build and maintain a comprehensive database of market information, including supply and demand, pricing, and competitor activities.
• Implement action plans, perform periodic follow-up, analyze results, and study the market and competitors.
• Update and follow up on customer lists within the system and maintain accurate records for related files.
• Participate in internal and external activities and lectures, and contribute to the preparation for conferences and lectures by developing scientific materials, brochures, and presentations to increase medical awareness and strengthen customer relationships.
• Stay informed about product withdrawal procedures from pharmacies and medical retrieval processes when necessary, in coordination with the relevant departments.
• Adhere to regulatory and medical policies related to promotional materials and packaging for the assigned product portfolio within your sector.

Qualifications and Requirements

• ** in Pharmacy or a related field.
• Proficiency in written, read, and spoken Arabic and English languages.
• Knowledge of FDA Regulations.
• Understanding of Good Manufacturing Practices (GMP).
• Understanding of Good Distribution Practices (GDP).
• Familiarity with Commercial Laws & Regulations.

Required Skills

• Sales Planning
• Market Information Gathering
• Competitor Analysis
• Customer Relationship Management
• Communication

Work Environment and Experience

This is a full-time position. The role requires 0-1 years of experience. The work locations are Jeddah and Riyadh, Saudi Arabia.

About the Role

Accenture Middle East is seeking a Strategy Manager to join its team in Riyadh, Saudi Arabia. This role is designed for professionals who can develop and execute innovative strategies to help clients navigate complex business challenges and drive transformation. The position involves working with C-suite executives and boards to reimagine businesses, build robust strategies, and deliver outcomes with a focus on sustainability, inclusion, diversity & equity (ID&E), purpose, and board effectiveness. As a Strategy Manager, you will contribute to enhancing business performance and stakeholder value by leveraging Accenture's global expertise and capabilities to guide organizations through rapid change.

Key Responsibilities

• Address critical business issues and generate actionable insights on client and industry business performance improvement.
• Lead workstreams focused on platform design, operating model design, digital strategy development, and business cases for government agencies, including national digital value realization and impact, and digital architecture design.
• Design and present business and/or technology strategy solutions to C-level clients.
• Apply financial acumen to propose value creation opportunities that foster sustained growth and profitability.
• Develop comprehensive project plans, timelines, and deliverables aligned with strategic goals.
• Collaborate with stakeholders to understand needs and gather requirements.
• Create detailed implementation plans and strategies for effective execution of designed solutions.
• Facilitate change management by identifying potential resistance and developing mitigation strategies.
• Identify opportunities for strategic process improvement and operational efficiency, implementing best practices and continuous improvement methodologies.
• Engage with the broader strategy community to foster collaboration and support practice growth through recruitment, training, and thought leadership.
• Ensure successful adoption of new strategic processes and methodologies through effective training initiatives.
• Manage and support business development efforts, including Statement of Work (SOW) development, proposal creation, and client presentations.
• Mentor junior team members, providing opportunities for learning and professional growth.
• Leverage Accenture's global reach and end-to-end capabilities to deliver maximum value to clients.

Qualifications and Requirements

• Minimum of 6 years of consulting experience.
• Minimum of 8 years of experience in one or more of the following sectors: Chemicals & Natural Resources, Energy, and Utilities.
• High degree of comfort with strategic decision-making and strong quantitative skills for developing financial or operational models and supervising data analysis.
• Deep understanding of industry dynamics and value creation opportunities within at least one industry.
• Strong analytical skills, with the ability to understand complex issues, absorb information quickly, and excel in conceptual and creative problem-solving.
• Digitally savvy with a curiosity and passion for technology and its impact on business and society.
• Natural leadership qualities, with the ability to establish trust-based relationships and gain insights through collaboration and communication.
• Driven and determined, with a proven ability to adapt, overcome obstacles, and achieve results with an optimistic outlook.
• Fluent in both Arabic and English.

Required Skills

• Platform Design
• Operating Models Design
• Digital Strategy Development
• Business Case Development
• Digital Value Realization
• Digital Architecture Design
• Financial Acumen
• Value Creation
• Project Planning and Management
• Stakeholder Collaboration and Requirements Gathering
• Implementation Planning
• Change Management and Mitigation Strategies
• Process Improvement and Operational Efficiency
• Adherence to Best Practices and Continuous Improvement Methodologies
• Business Development, Proposal Development, and Client Presentations
• Mentoring and Team Development
• Quantitative Skills and Financial Modeling
• Data Analysis
• Industry Dynamics Analysis
• Strong Analytical and Problem-Solving Abilities
• Technology Understanding and Digital Savvy
• Leadership and Relationship Building
• Collaboration and Communication Skills
• Adaptability and Resilience
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio)
• Organizational Skills
• Experience in operating model design, strategy formulation, digital transformation, beneficiary experience, impact assessment, monitoring, and evaluation.

Work Environment and Career Development

This is a full-time position based in Riyadh, Saudi Arabia. Accenture offers a structured approach to career progression, emphasizing individual strengths and providing continuous coaching from senior colleagues. You will have the opportunity to work alongside Accenture experts on significant industry challenges, utilizing innovative thinking and tools. The company provides flexible work arrangements and competitive rewards. Access to advanced technology will support skill development and engagement with emerging business trends. There are also opportunities to contribute positively to the communities where Accenture operates.

About the Role

Novartis Saudi Arabia is seeking a motivated and results-oriented Therapy Area Partner or Senior Therapy Area Partner to join our team in Riyadh. This role is crucial in achieving agreed sales, productivity, and performance targets within a designated territory. You will be instrumental in promoting Novartis products, fostering strong customer relationships, and contributing to the overall success of the company in the Saudi Arabian market. Our purpose at Novartis is to reimagine medicine to improve and extend people's lives, and our vision is to become the most valued and trusted medicines company in the world. This is achieved through our people, and we are committed to building an outstanding, inclusive work environment with diverse teams representative of the patients and communities we serve.

Key Responsibilities

• Achieve sales and market share growth targets within defined budgets and timelines, effectively promoting Novartis products in accordance with campaign guidelines.
• Deliver strong customer engagement by meeting contact, coverage, and frequency goals through face-to-face interactions and customer-centric activities.
• Support team capability building through ongoing coaching, counselling, and regular field visits, while maintaining high standards of product and technical knowledge.
• Ensure efficient territory management through accurate record-keeping, timely expense processing, and seamless communication with cross-functional teams to maximize performance.
• Demonstrate strong and continuously improving therapy and product knowledge, supported by regular performance evaluations.
• Effectively deliver tailored, customer-focused activities in alignment with territory sales plans and manager expectations.
• Ensure accurate, timely reporting and efficient management of territory-related documentation and processes.

Qualifications and Requirements

• Proven, successful selling track record in Primary and Secondary Care.
• A minimum of 0 to 2 years of experience in a pharmaceutical environment.
• Knowledge of the pharmaceutical industry and its evolving landscape.
• Demonstrable high achievement in current or other relevant fields.
• Proficiency in English.
• Degree educated in a relevant discipline OR a Life Science degree, Paramedic/nursing qualification, or country-relevant medical sales accreditation.

Required Skills

• Sales Performance
• Customer Engagement
• Budget Management
• Product & Therapy Knowledge
• Customer-Centric Execution
• Territory Administration
• Pharma Industry Knowledge

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. Novartis is committed to providing a supportive and rewarding work environment. Associates can find detailed information about our benefits and rewards in the Novartis Life Handbook.

Further Opportunities

If this role is not suitable for your experience or career goals, we invite you to join the Novartis Network to stay connected for future opportunities.

About the Role

Guy Carpenter, a business of Marsh and a specialist in global risk and reinsurance, is seeking a Pro Rata Technician to join its Client Support Services department. This role is based in Al Olaya, Riyadh, Saudi Arabia. It offers an opportunity for individuals interested in reinsurance or seeking a career change to gain technical experience within a brokerage environment. The Pro Rata Technician will support the client base through transactional processing and assist in securing reinsurance recoveries via accurate system entry. The position involves working with experienced Reinsurance professionals in Saudi Arabia and developing skills within a role that provides end-to-end responsibility for a client portfolio, contributing to a global business focused on risk management solutions.

Career Development

This role provides potential for career progression, including support towards CII qualifications, to facilitate learning and advancement within the industry. The position is part of a dynamic team that fosters an inclusive culture, encouraging collaboration with colleagues to develop impactful solutions for clients.

Key Responsibilities

• Manage an assigned client portfolio, assuming full responsibility for all technical duties related to client accounts.
• Collaborate with Market Fiduciary to support the collection of funds.
• Oversee Pro Rata post, brokerage receivables, funding, retention, e-trading, and ad hoc reporting requests, covering all transactional process steps, including renewals.
• Promote, build, and maintain professional relationships with Brokers, Clients, and Markets.
• Participate in training sessions and contribute input to the team and department for reinsurance service processing to assist with troubleshooting.

Required Qualifications

• Experience in Insurance/Reinsurance Premium/Claims, with specific experience in handling cash loss/large loss scenarios.
• A strong desire to transition into the Reinsurance sector.
• Competence in Excel and proficiency in Microsoft Office Applications.
• A willingness to learn and develop knowledge of technical account structures.
• Proven ability in managing workload effectively and managing expectations.

Desirable Experience

• Experience within Pro Rata operations.
• Experience working in a technical capacity for a Broker.
• Reinsurance Claims experience.

Work Environment and Location

This is a full-time position located in Al Olaya, Riyadh, Saudi Arabia. Guy Carpenter, as part of Marsh, is committed to fostering a diverse, inclusive, and flexible work environment. Marsh supports a hybrid work model, balancing remote flexibility with in-office collaboration, with colleagues expected to be in their local office or working onsite with clients at least three days per week.

About the Role

IHG Hotels & Resorts is seeking a skilled Spa Therapist to join its team in Riyadh, Saudi Arabia. As a brand with a long history in international travel, InterContinental Hotels & Resorts focuses on sharing its expertise and cultural understanding in distinguished settings. This role is an opportunity to provide guests with enriching experiences and to contribute to the world's most international luxury hotel brand.

The Spa Therapist will be responsible for delivering a range of spa treatments and wellness services, ensuring a relaxing and high-quality guest experience. We encourage individuals who believe they are a good fit for the role, even if they do not meet every single requirement, to apply.

Key Responsibilities

• Provide a range of spa treatments and wellness services to guests.
• Ensure a relaxing and exceptional guest experience during all spa services.

Qualifications and Experience

• 0-1 years of experience in a spa therapist role.

Required Skills

• Proficiency in performing various spa treatments.
• Expertise in delivering wellness services.
• Excellent customer service skills.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role is with IHG Hotels & Resorts.

About the Role

Majid Al Futtaim is a prominent developer and operator of shopping malls, retail, communities, and entertainment venues across the Middle East, North Africa, and Central Asia. With a global presence, the company employs over 43,000 individuals in 18 countries and is associated with well-known brands such as Mall of the Emirates, Carrefour, Lego, and Vox Cinemas. The company is committed to creating positive experiences for its customers. We are seeking a motivated Sales Associate to join our Fashion division in Riyadh, Saudi Arabia. This full-time position is suited for individuals with an interest in fashion and a dedication to providing excellent customer service.

Key Responsibilities

• Uphold customer service standards in line with Majid Al Futtaim guidelines to understand customer needs and ensure a positive shopping experience.
• Address customer concerns promptly and professionally, escalating issues to the Store Manager when necessary, while prioritizing customer needs.
• Achieve set sales targets and proactively identify methods to exceed them, maintaining a customer-centric approach.
• Contribute to sales targets by demonstrating thorough product knowledge and actively identifying opportunities for upselling and cross-selling.
• Maintain store standards, including cleanliness, tidiness, and stock replenishment.
• Comply with all store security policies and regulations to minimize stock loss.
• Utilize selling skills to support customer needs, generate high-value transactions, and encourage repeat business.
• Assist customers in locating or obtaining merchandise based on their needs, and refer them to other Majid Al Futtaim Fashion brands and stores if an item is unavailable.

Qualifications and Requirements

• High School Certificate.
• 1-2 years of industry experience.
• Good communication skills.
• Excellent customer service abilities.

Skills

• Customer Service
• Sales
• Product Knowledge
• Communication Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Majid Al Futtaim has a history of market leadership and aims to create memorable experiences. The company fosters a collaborative work environment with a diverse team of colleagues.

About the Role

Mnzil is a prop-tech company focused on the Saudi Arabian real estate market. The company's expansion is driven by strategic partnerships and the development of new commercial opportunities. As Mnzil grows across the Kingdom, it is seeking experienced Business Development professionals to join its team. The Senior Business Development Associate will be instrumental in expanding Mnzil's client base, establishing strategic partnerships, and contributing to the company's commercial growth. This role offers a significant degree of ownership and autonomy, allowing for direct impact on Mnzil's expansion trajectory within a collaborative and high-performing team environment.

Key Responsibilities

• Identify and develop new business opportunities and strategic partnerships to drive company growth.
• Build and maintain strong, lasting relationships with prospective clients and key stakeholders.
• Conduct comprehensive market research to identify emerging trends and capitalize on growth opportunities.
• Manage outreach efforts effectively and nurture leads through the entire sales pipeline.
• Prepare compelling proposals, presentations, and commercial materials for potential partners and clients.
• Support and actively participate in commercial negotiations and partnership discussions.
• Collaborate closely with cross-functional teams to ensure the successful execution of business initiatives.
• Maintain accurate and up-to-date CRM records and diligently track business development performance metrics.

Qualifications and Requirements

• A minimum of 4 years of progressive experience in business development, sales, partnerships, or a closely related field.
• Demonstrated strong communication, negotiation, and exceptional relationship-building skills.
• A robust commercial mindset with a proven ability to identify and capitalize on growth opportunities.
• Excellent organizational, planning, and follow-up skills to manage multiple priorities effectively.
• The capacity to manage multiple opportunities simultaneously and work independently in a dynamic environment.
• Proficiency in using CRM platforms and various sales tools.
• Fluency in English is essential; proficiency in Arabic is considered a significant advantage.

Required Skills

• Business Development
• Sales
• Partnerships
• Communication
• Negotiation
• Relationship-building
• Market Research
• CRM platforms
• Sales tools

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. The company is Mnzil, and the job title is Senior Business Development Associate.

About the Role

eFinancialCareers is seeking a VP - Institutional Sales to lead institutional sales initiatives for a leading investment manager in the Kingdom of Saudi Arabia. This role involves leveraging a strong network to drive strategy and cultivate growth in institutional relationships within the financial services sector. The successful candidate will join a well-established, medium-sized organization with a strong market presence.

Key Responsibilities

• Lead institutional sales across the GCC, with a primary focus on the Kingdom of Saudi Arabia.
• Develop and manage relationships with key financial institutions, family offices, and corporate clients.
• Drive business development efforts and identify opportunities within the institutional market.
• Represent the firm in client meetings, industry conferences, and networking events.
• Develop and execute a comprehensive institutional sales strategy aligned with company objectives.
• Lead client negotiations, prepare proposals, and deliver presentations.
• Provide advice on both conventional and Sharia-compliant investment products.
• Collaborate with internal teams to develop tailored product and client solutions.
• Ensure adherence to all regulatory and internal policies and procedures.
• Provide market analysis and sales reporting to senior management.

Qualifications and Requirements

• A minimum of 10 years of progressive experience in institutional sales, specifically within asset management, private banking, or investment management.
• Possess a strong and established network of relationships within Saudi Arabia.
• Demonstrated expertise in a wide range of investment products, including Sharia-compliant and alternative investment strategies.
• Proven track record of driving sales growth and communicating complex investment solutions.
• A deep understanding of regional market dynamics, regulatory frameworks, and the needs of institutional investors.
• Excellent communication, negotiation, and relationship management skills.
• Fluent Arabic language skills will be considered a significant advantage.

Required Skills

• Institutional Sales
• Investment Management
• Strategic Planning
• Relationship Management
• Financial Institution Engagement
• Family Office Relations
• Corporate Client Management
• Business Development
• Sales Strategy Development
• Client Negotiation
• Proposal Development
• Presentation Skills
• Investment Product Knowledge
• Sharia-Compliant Investment Expertise
• Product and Client Solution Development
• Regulatory Compliance
• Market Insights and Analysis
• Sales Reporting
• Asset Management
• Private Banking
• Saudi Arabian Market Network
• Alternative Investment Strategies
• Sales Growth Achievement
• Investment Solution Communication
• Regional Market Dynamics Understanding
• Regulatory Requirements Knowledge
• Institutional Investor Needs Acumen
• Exceptional Communication Skills
• Proficient Negotiation Skills

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role offers a competitive compensation package and a comprehensive benefits package. Candidates will work within a reputable organization in the professional services sector, benefiting from a collaborative and supportive work environment with potential for career growth and professional development.

About the Role

Talent Blueprint FZ LLC is seeking a Tournament City Operations – Operations professional to join their team in Riyadh, Saudi Arabia. This role is integral to the successful planning, coordination, and execution of city-level operational activities for a major international football tournament. The successful candidate will collaborate with operational leads, host city stakeholders, venues, and service providers to ensure all tournament operations are delivered efficiently and to the highest standards. The contract is for a fixed term, with an immediate start and an end date of March 2027.

Key Responsibilities

• Support the effective implementation of city operational plans and tournament delivery requirements.
• Coordinate day-to-day operational activities across assigned functional areas to ensure seamless execution.
• Monitor operational readiness actions diligently and maintain comprehensive tracking tools and reports.
• Assist in the preparation and distribution of essential operational documentation, schedules, and important briefings.
• Support the coordination of meetings, workshops, and operational planning sessions to facilitate collaboration and progress.
• Liaise effectively with host city stakeholders, service providers, venues, and government agencies as directed by senior management.
• Support clear communication and efficient information sharing between tournament functional areas and external partners.
• Assist in coordinating operational requests and ensuring timely follow-up on all action items.
• Maintain accurate stakeholder records, contact lists, and essential operational documentation.
• Support the delivery of operational readiness exercises, simulations, and test events to ensure preparedness.
• Track action items arising from readiness activities and ensure their timely follow-up and resolution.
• Assist in monitoring operational preparedness against established milestones and objectives.
• Support operational activities during the tournament periods, ensuring smooth functioning.
• Monitor service delivery and promptly report any operational issues to senior operational teams.
• Assist in coordinating responses to operational incidents and disruptions to minimize impact.
• Provide essential administrative and logistical support to city operations teams.
• Maintain operational trackers, reports, and readiness dashboards to provide clear visibility.
• Compile accurate meeting minutes, action logs, and operational updates for record-keeping and communication.
• Support data collection and reporting requirements across all operational functions.
• Ensure all records and documentation are maintained accurately and efficiently for easy access and reference.

Qualifications and Requirements

• A Bachelor's degree in Event Management, Sports Management, Business Administration, Operations, or a closely related field.
• A minimum of 3 to 5 years of relevant experience in events, sports operations, project coordination, venue operations, or a similar field.
• Demonstrated experience supporting large-scale events or complex multi-stakeholder projects is highly preferred.
• Previous experience in sporting events or international tournaments is considered advantageous.

Required Skills

• Strong organizational and coordination skills to manage complex operations.
• Excellent communication and interpersonal abilities for effective stakeholder engagement.
• Proven ability to manage multiple tasks and deadlines simultaneously in a dynamic environment.
• Exceptional attention to detail and robust administrative capabilities.
• A proactive problem-solving mindset and the ability to thrive in fast-paced environments.
• Proficiency in Microsoft Office Suite and experience with project tracking tools.
• Ability to work collaboratively and effectively with diverse stakeholders and teams.

Contract Details

This is a contract position based in Riyadh, Saudi Arabia. The contract duration is from the immediate start date until March 2027.

About the Role

SAP is seeking a Principal Enterprise Architect to be based in Riyadh, Saudi Arabia. This role is integral to leading digital transformation initiatives for customers, focusing on system integration, strategic planning, and technology implementation. The primary missions involve driving the "Clean Core" imperative and accelerating the adoption of SAP Business Technology Platform (BTP) by fostering innovation and efficiency. The Enterprise Architect will guide customers from the initial selection phase of their NorthStar Enterprise Architecture, through adoption (including Clean Core transformation), and into the realization phase, translating the architecture into SAP solutions and BTP services.

As a collective group of SAP Enterprise Architects, the team is committed to modernizing IT landscapes, simplifying systems, and reducing complexity and operational costs. The goal is to create a robust and agile infrastructure that supports evolving business needs. This position offers an opportunity to shape the future of enterprise technology and contribute to sustainable digital transformation.

Key Responsibilities

• Lead the development of a holistic enterprise architecture model that supports established enterprise goals.
• Orchestrate the creation of the NorthStar Enterprise Architecture.
• Guide customers through the adoption of Clean Core principles and transformation initiatives.
• Translate the NorthStar Enterprise Architecture into various SAP solutions, including BTP, to realize the Clean Core.
• Act as an advisor to customers, providing holistic advice and guidance on IT services, focusing on applications, solutions, industries, or technologies.
• Drive the digital transformation of customers by leveraging expertise in system integration, strategic planning, and technology implementation.
• Accelerate the adoption of SAP Business Technology Platform (BTP).
• Simplify and modernize IT landscapes while reducing complexity and operational costs.
• Consolidate systems and streamline processes to create a robust and agile infrastructure.

Qualifications and Requirements

• A minimum of 10 years of work experience in a customer-facing role such as Program Manager, Architect, Customer Engagement, or Customer Advisory.
• Proven experience in delivering enterprise business transformation through application delivery.
• Demonstrated experience in end-to-end architectural design for hybrid solution landscapes.
• Excellent communication, influencing, and negotiation skills in English, suitable for engaging with senior management within IT teams and across business functions.

Required Skills

• Enterprise Business Transformation
• Application Delivery
• End-to-end Architectural Design
• Hybrid Solution Landscapes
• SAP Enterprise Architecture Framework
• SAP Integration Advisory Methodology
• SAP Extensibility Advisory Methodology
• SAP Clean Core Principles
• Communication, Influencing, and Negotiation
• SAP LeanIX
• Signavio
• On-Premises Solutions
• Cloud Solutions
• BTP Certifications (*, Integration Suite, Extension Suite, SAP Build)
• Professional Training & Certification (*, SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF)

Work Environment and Additional Information

This is a full-time, regular position. The role requires candidates to be based in Saudi Arabia, preferably in Riyadh. Expected travel is 0-20%. SAP is committed to fostering a culture of inclusion and prioritizing employee well-being. Successful candidates may undergo a background verification.

About the Role

WSP in the Middle East is seeking an experienced MEP Construction Manager with specialized knowledge in Data Centres to join our team in Riyadh, Saudi Arabia. This is a site-based supervision role focused on the successful delivery of a large-scale data centre project. The position requires overseeing all aspects of MEP construction from mobilization through commissioning and final handover, ensuring adherence to high standards of quality, compliance, and coordination.

The role is full-time and requires the individual to be present on-site, located approximately 80 km from Riyadh, to manage daily construction activities and serve as a key liaison between project stakeholders. This is an opportunity to contribute to a significant project within the region.

Key Responsibilities

• Lead day-to-day site supervision of all Mechanical, Electrical, and Plumbing (MEP) works across all project phases.
• Monitor contractor performance, progress, and adherence to project specifications and quality standards.
• Ensure construction activities align with approved drawings, project standards, and best practices.
• Review and approve shop drawings, method statements, and material submissions from contractors.
• Oversee the installation and integration of critical MEP systems, including electrical, mechanical, HVAC, ELV, and ICT.
• Ensure strict compliance with mission-critical design requirements, focusing on uptime, redundancy, and resilience.
• Act as the primary interface between the client, EPC contractor, consultants, and internal WSP teams.
• Support the timely resolution of technical and site-related issues.
• Attend coordination and progress meetings, providing updates to project leadership.
• Ensure strict adherence to Quality Assurance (QA) and Quality Control (QC) processes and inspection protocols.
• Verify that all works comply with project specifications, relevant international standards, and local regulations.
• Support and oversee testing, commissioning, and system validation activities.
• Promote and maintain a strong Health, Safety, and Environment (HSE) culture across all site activities.
• Ensure full compliance with WSP and client HSE policies and procedures.
• Monitor the safe execution of all works and mitigate potential risks.
• Track construction progress against the project schedule and highlight any delays or risks.
• Provide regular reports on project status, progress, and challenges to project leadership.
• Support the development and implementation of mitigation plans and corrective actions.
• Oversee the comprehensive commissioning of all MEP systems to ensure operational readiness.
• Ensure data centre infrastructure meets all performance requirements and operational standards.
• Support the final handover process and completion of close-out documentation.

Qualifications and Experience

• Bachelor's degree in Electrical or Mechanical Engineering.
• A minimum of 15 years of progressive experience in construction management.
• Extensive and demonstrable experience specifically within data centre or mission-critical projects.
• Proven track record in construction supervision and site-based roles.
• Strong understanding of MEP systems and data centre infrastructure, including power, cooling, and ICT.
• Experience working with Engineering, Procurement, and Construction (EPC) contractors on large-scale developments.
• Prior experience working within the Middle East region, with a preference for candidates with Saudi Arabian project experience.

Required Skills

• MEP systems
• Data centre infrastructure
• Power systems
• Cooling systems
• ICT infrastructure
• Construction supervision
• Site-based operations management
• Quality Assurance (QA)
• Quality Control (QC)
• Health, Safety & Environment (HSE) management
• Commissioning processes
• Project handover procedures

Work Environment and Location

This is a full-time, site-based position located approximately 80 km from Riyadh, Saudi Arabia. The role requires a dedicated presence on-site to manage construction activities effectively.

About the Role

Neo Space Group is seeking a skilled Presales Expert to join its team in Riyadh, Saudi Arabia. This role is central to leading pre-sales activities, developing comprehensive technical and commercial proposals, and fostering strong engagement with stakeholders, particularly within the government sector across the Kingdom. The Presales Expert will act as a key liaison between business development, technical, and delivery teams to ensure solutions are tailored to meet the specific requirements, regulatory environments, and national strategic objectives of government clients.

This position requires a strategic thinker with a thorough understanding of the Saudi Arabian government landscape and the ability to translate complex client needs into effective, innovative solutions. The ideal candidate will be proficient in navigating technical complexities, commercial considerations, and client relationship management to achieve successful outcomes for Neo Space Group.

Key Responsibilities

• Lead and manage all pre-sales activities for government sector opportunities throughout the Kingdom of Saudi Arabia.
• Support the identification, qualification, and prioritization of strategic opportunities within the government domain.
• Collaborate with Business Development and Account Management teams to formulate effective customer engagement strategies.
• Analyze customer requirements, operational needs, and tender specifications to design bespoke solutions.
• Contribute to go-to-market initiatives and the strategic positioning of Neo Space Group for government projects and programs.
• Develop integrated technical and operational solutions that align with customer objectives and Neo Space Group's capabilities.
• Facilitate requirements gathering workshops, discovery sessions, and technical consultations with government stakeholders.
• Coordinate with Engineering, Technology, Operations, Cybersecurity, and Delivery teams to define robust solution architectures and implementation plans.
• Ensure all proposed solutions are scalable, compliant with regulations, operationally feasible, and meet or exceed customer expectations.
• Provide expert subject matter guidance during technical discussions, presentations, and solution review sessions.
• Lead the preparation of comprehensive technical proposals, RFP/RFQ responses, Statements of Work (SOW), and other bid documentation.
• Ensure all proposal submissions adhere strictly to customer requirements, procurement standards, and submission deadlines.
• Orchestrate cross-functional inputs from commercial, technical, legal, and operational departments for proposal development.
• Craft compelling solution narratives, detailed technical documentation, compliance matrices, and persuasive presentation materials.
• Support pricing strategy discussions and ensure commercial alignment throughout the proposal process.
• Cultivate and maintain strong, productive relationships with government clients, key decision-makers, and strategic stakeholders.
• Represent Neo Space Group professionally in customer meetings, workshops, product demonstrations, and executive-level presentations.
• Engage with regulatory authorities and government procurement entities as required to support bid processes.
• Maintain awareness of government initiatives, digital transformation programs, and sector-specific priorities within Saudi Arabia.
• Monitor government market trends, competitor activities, and emerging technologies relevant to the public sector.
• Analyze evolving customer needs and industry developments to identify opportunities for solution enhancements.
• Contribute to the strategic market positioning and differentiation efforts of Neo Space Group.
• Support the development of reusable solution frameworks, proposal assets, and best practices for the pre-sales function.
• Foster close collaboration with Sales, PMO, Legal, Finance, Procurement, Delivery, and Technology teams across the opportunity lifecycle.
• Ensure a smooth and effective handover of awarded projects from pre-sales to the execution and delivery teams.
• Support internal governance reviews, bid approval processes, and opportunity assessment meetings.
• Participate actively in strategic planning and pipeline review sessions.
• Identify and assess technical, operational, commercial, and compliance risks associated with proposed solutions.
• Ensure proposed solutions comply with organizational governance frameworks, cybersecurity mandates, and all relevant regulatory obligations.
• Assist in contract review activities and compliance assessments during the bidding phase.
• Uphold the confidentiality and integrity of all customer and proposal-related information.

Qualifications and Requirements

• Bachelor's degree in Engineering, Information Technology, Computer Science, Business Administration, Telecommunications, or a related field.
• A Master's Degree or MBA is preferred.
• Professional certifications in Project Management, Solution Architecture, Cloud Technologies, Cybersecurity, or Government Procurement are advantageous.
• 7 to 10 years of experience in pre-sales, solution consulting, business development, or bid management roles.
• Proven experience supporting government sector opportunities and public sector tenders specifically within the Kingdom of Saudi Arabia.
• A strong understanding of KSA government procurement processes, frameworks, and digital transformation initiatives is essential.
• Experience in technology, telecommunications, aerospace, cybersecurity, defense, smart cities, or enterprise solutions environments is preferred.
• Demonstrated experience in preparing complex technical proposals and delivering impactful customer presentations.
• Proven experience managing cross-functional coordination during bid and solution development activities.

Required Skills

• Pre-Sales Strategy
• Solution Positioning
• Technical-Commercial Proposal Development
• Stakeholder Engagement
• Government Sector Opportunities
• Business Development
• Account Management
• Requirements Gathering
• Solution Design
• Technical Consultation
• Solution Architectures
• RFP/RFQ Responses
• Statements of Work (SOW)
• Bid Documentation
• Market Intelligence
• Competitive Positioning
• Risk Management
• Compliance
• Cybersecurity
• Telecommunications
• Aerospace
• Defense
• Smart Cities
• Enterprise Solutions

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a professional with 5-10 years of relevant experience.

About the Role

Beyond ONE is a digital services provider focused on reshaping personalized digital ecosystems in high-growth markets. The company is building a digital services aggregator platform with a telco foundation and a profitable growth strategy. Founded in 2021, Beyond ONE has expanded rapidly, acquiring multiple entities and serving million subscribers with 1600 colleagues across various countries. The company fosters an anti-silo, anti-career stagnation, and anti-conventional approach, valuing a rebellious spirit, a questioning mind, and a warm heart. We are seeking a Senior Business Finance Manager to partner closely with the KSA leadership team and serve as the primary finance business partner for the market.

This role is integral to the Business Finance Planning & Analysis function, responsible for the complete forecasting, budgeting, management reporting, and performance analysis cycle for KSA Operations. The successful candidate will translate commercial and operational performance into clear financial insights, empowering leaders to make informed decisions. Success requires a strong blend of financial planning expertise, commercial acumen, stakeholder management, and the ability to transform complex data into meaningful business narratives.

Key Responsibilities

• Own the end-to-end forecasting cycle, including weekly forecasts, monthly outlooks, and formal forecast submissions (*, 3+9, 6+6, and 10+2).
• Lead the annual budgeting process across all functions, ensuring alignment with business priorities and Group objectives.
• Deliver accurate and insightful management reporting, including monthly business reviews, executive presentations, and performance commentary.
• Partner with commercial, marketing, sales, technology, and operational teams to understand business drivers and challenge assumptions.
• Analyze revenue, customer acquisition, and channel performance to identify risks, opportunities, and areas for improvement.
• Build business cases, financial models, and scenario analyses to support strategic initiatives and investment decisions.
• Drive monthly closing reviews, ensuring actual performance is understood, reconciled, and clearly communicated to leadership.
• Monitor financial performance against budget and forecast, providing actionable recommendations to improve outcomes.
• Support governance activities including financial approvals, purchase orders, change requests, and reporting controls.
• Champion data accuracy and reporting integrity across SAP, BI, and financial reporting platforms.
• Act as a trusted advisor to the KSA leadership team, helping translate financial performance into business actions.

Qualifications and Requirements

• Bachelor's degree in Finance, Accounting, Economics, or a related discipline.
• Professional qualification such as CPA, ACCA, CFA, or equivalent is preferred.
• 5-10 years of experience in FP&A, Business Finance, or Commercial Finance roles.
• Proven experience owning forecasting, budgeting, management reporting, and performance management processes.
• Strong commercial mindset with the ability to connect financial results to operational and customer outcomes.
• Advanced financial modelling and Excel skills.
• Experience working with SAP and business intelligence/reporting tools.
• Strong understanding of financial controls, IFRS principles, and management reporting practices.
• Experience within the telecommunications, MVNO, technology, or digital businesses is highly desirable.
• Experience working within KSA or the wider GCC region is advantageous.
• Exceptional stakeholder management and business partnering capabilities.
• Strong communication and presentation skills with the ability to influence senior leaders.
• Comfortable operating in a fast-paced, high-growth environment with multiple priorities and deadlines.
• Naturally curious, proactive, and able to work independently with a high degree of ownership.

Required Skills

• Financial Planning
• Budgeting
• Management Reporting
• Performance Analysis
• Commercial Acumen
• Stakeholder Management
• Financial Modelling
• Microsoft Excel
• SAP
• Business Intelligence Tools
• Financial Controls
• IFRS Principles
• Communication Skills
• Presentation Skills
• Telecommunications Industry
• MVNO
• Technology Sector
• Digital Businesses
• GCC Market Knowledge

Work Environment and Location

This is a full-time role based in Riyadh, Saudi Arabia. Beyond ONE offers rapid learning opportunities through flexible career paths and exposure to challenging work. The company provides a hybrid work environment with flexibility to work from home two days a week in its UAE & Pakistan offices. Local benefits offered in market, including healthcare.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process, which may include data storage and processing on servers located outside your country of residence. For further information, please contact d@********************.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a Manager for its Housekeeping department. This full-time management position is responsible for overseeing the daily operations of Housekeeping, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency. The ideal candidate will lead a team, manage departmental budgets, and uphold the service culture of W Hotels, contributing to a globally recognized brand within Riyadh's Financial District.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of guestrooms and public areas, holding staff accountable for corrective actions.
• Ensure guestroom status is communicated efficiently and promptly to the Front Desk.
• Prepare daily work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
• Manage inventory of housekeeping supplies to ensure adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Manage the department's impact on the property's financial goals, striving to achieve or exceed budgeted targets.
• Verify that all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to ensure understanding and implementation.
• Supervise daily Housekeeping shift operations, ensuring compliance with all established housekeeping policies, standards, and procedures.
• Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and accurately track employee time and attendance.
• Ensure employees clearly understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are implemented and active across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance within the department.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required.

Required Skills

• Housekeeping operations
• Laundry operations
• Ensuring guest satisfaction
• Fostering employee satisfaction
• Budget management
• Human Resources management
• Customer service excellence

Work Environment and Location

This is a full-time management position located in Riyadh, Saudi Arabia, specifically within the Financial District at Area 1 Al Aqeeq Street, 13519. The role operates within the hospitality sector.

Company Commitment

W Hotels is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that a rich blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.