Customer Services Jobs in Saudi Arabia

Join us at Pullman Hotels & Resorts, where life pulses with passion!

As a pioneer in responsible hospitality, Pullman offers an exceptional experience for its guests and a supportive environment for its team members. In this role, you will be a vital part of creating memorable experiences for our customers.

What Is In It For You:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Make a difference through our Corporate Social Responsibility activities, like Planet 21.

What You Will Be Doing:

• Consistently offer a professional and friendly greeting, and provide engaging service to our guests.
• Assist guests regarding food and beverage menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Ensure safety and sanitation policies are properly followed when handling food and beverages.

Your Experience And Skills Include:

• Strong focus on guest needs while remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Join the Team at Raffles & Fairmont the Red Sea
Raffles & Fairmont the Red Sea is seeking a dedicated General Cashier to ensure seamless financial operations within our luxurious resort environment. Set within the majestic landscapes of the kingdom's Red Sea Project, our resort is designed to provide visitors with an unforgettable nature-focused experience.

Key Responsibilities:

• Prepare daily bank deposits and manage all house funds.
• Ensure adherence to company policies regarding cash handling and management.
• Count and verify daily cash receipts, documenting all transactions accurately.
• Consolidate and make timely bank deposits while reconciling cash submissions from departments.
• Maintain accurate financial records and address any discrepancies with management.
• Train and support cashiers in cash handling procedures.

Qualifications:

• Diploma/Degree in Hospitality Management, Accounting, or equivalent.
• Minimum of 1-2 years of experience in accounting, with at least 1 year in a similar role.
• Strong understanding of luxury guest expectations and proactive problem-solving abilities.
• Fluency in English, both oral and written.

Personal Attributes:

• Pleasant personality with a neat appearance.
• Team-oriented and customer-focused approach.
• Willingness to work flexible hours to meet business needs.

Join Our Team as a Receptionist at Hilton!

Are you passionate about delivering exceptional customer service? At Hilton, we are seeking a Receptionist who will contribute to creating outstanding experiences for our guests from check-in through check-out.

Key Responsibilities:

• Provide reception services for guests, ensuring a warm welcome and efficient check-in/check-out process.
• Manage guest queries and ensure timely resolution.
• Conduct audits as required and keep management informed of guest feedback.
• Sustain high levels of customer service consistently.
• Participate in training and assist with the development of front office team members.
• Have a thorough understanding of hotel room categories, rates, packages, and promotions.
• Optimize room occupancy through effective up-selling techniques.
• Adhere to financial procedures regarding currency and payment acceptance.
• Follow hotel policies on security, fire regulations, and health and safety.
• Assist other departments when necessary.

Requirements:

• Previous experience in a customer-focused role.
• High school diploma or equivalent.
• Positive attitude and excellent communication skills.
• Strong commitment to high-quality customer service.
• Good grooming standards.
• Ability to work independently and as part of a team.
• Competent IT skills.

Preferred Experience:

• Experience in cash handling.

About Hilton:
Hilton is the leading global hospitality company with an impressive portfolio of brands. We are dedicated to providing exceptional guest experiences and nurturing our team members to create a bright future in hospitality together.

About Lebara Mobile KSA:
Lebara Mobile KSA is a leading telecommunications company and a multi-award-winning virtual network operator (MVNO) providing high-quality mobile services across the Kingdom. We operate in the telecom industry, focused on transforming the sector by delivering affordable, reliable, and customer-centric products that help people stay connected with their loved ones around the world.

Job Objectives:
- Managing and implementing sales channel management strategies through POS and annual sales plans/targets.
- Ensure achieving the sales targets assigned by the CSO to the indirect sales function.
- Establish the proper sales network of point of sales locations covering both penetration & expansion in main cities or targeted remote areas.
- Monitor & enhance the quality performance & activations generated from the indirect sales channel leading to quality sales and long-term revenue in alignment with sales strategy.
- Design indirect sales commission schemes to fulfill Lebara’s overall strategy & profitability.
- Escalate updated market feedback related to competitors.
- Resolve operational obstacles affecting overall performance negatively.
- Strengthen and increase the number of sales points to increase market share versus competitors.
- Support and guide partner teams to ensure product availability at all sales points.

Key Duties & Responsibilities:
- Conduct market visits to POSs and groceries in the area of responsibility.
- Ensure stock availability across all sales channels.
- Ensure product awareness across all sales channels.
- Achieve assigned sales targets across various sales channels.
- Solve problems within various sales channels.
- Ensure sales channel satisfaction and loyalty towards Lebara.
- Maintain efficiency and effectiveness in time to market.

Minimum Job Qualifications Requirement:
- High school diploma / Bachelor’s / Diploma in Business Administration, Marketing or equivalent from an accredited university.
- Fluent in Arabic and English.

Minimum Work Experience:
- Minimum of 2 years’ experience in Sales or a related field.

Desired Skills and Experience:
- Skills: Negotiation, Follow-up, Communication, Leadership, Quick Learner, Time Management, Analytical Skills, and Influencing others.

Join Us at Rixos Hotels!
As a SPA Receptionist, you will play a crucial role in delivering exceptional guest experiences at our luxurious resort. Founded in 2000, Rixos is known for its pioneering ‘ALL Inclusive, ALL Exclusive’ concept and world-class hospitality. We invite you to be part of our journey towards excellence!

Key Responsibilities:

• Ensure retail displays are clean, attractive, and well-stocked.
• Stay updated with guest service results and make improvements as necessary.
• Send confirmation letters to guests regarding their requested services.
• Maintain thorough knowledge of all well-being services and other amenities offered by the hotel.
• Notify the Manager of any guest complaints immediately.
• Proactively suggest improvements, expansions, or creation of new services.
• Stay informed about trends in beauty, health, and leisure services.
• Upsell Spa services and products to enhance guest experiences.
• Adhere to the departmental budget while maximizing revenue.
• Assist in preparing daily and monthly revenue reports.
• Ensure all changing rooms are clean and well-stocked with amenities.
• Assist guests with bookings and lead departmental orientation for new team members.

Qualifications:
You should possess a High School diploma or higher, with a minimum of 1 year of experience in a similar position, preferably within the hospitality industry. Join us and contribute to our mission of providing outstanding service in a luxurious setting!

Join Waad Education as a Receptionist! We are seeking a dynamic and organized individual to be the first point of contact for our school community. This multifaceted role combines administrative support with supervision responsibilities to ensure the smooth operation of our school environment.

Key Responsibilities:

• Maintain a visitor log, documenting all visits with complete details and the purpose of each visit.
• Greet all guests with a warm smile and professional courtesy.
• Stay at your station during working hours except for emergencies.
• Communicate effectively with all departments regarding visitors or guests.
• Obtain scheduled visit agendas from departments and assist visitors accordingly.
• Ensure every visitor wears a visitor badge.
• Answer daily incoming phone calls from parents and coordinate with supervisors for swift responses.
• Provide on-site support at external marketing events.
• Organize guided tours for prospective parents or investors.
• Assist with scheduling and booking small meeting spaces.
• Maintain organized paper and electronic records.
• Perform any other tasks as assigned by the administration.

Requirements:

• Bachelor's degree; relevant coursework or training is a plus.
• Previous experience in a receptionist or administrative role; experience in an educational setting preferred.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Excellent organizational skills with the ability to multitask.
• Demonstrated problem-solving skills.
• Ability to work collaboratively in a team-oriented environment.
• Fluency in Arabic and English is required.

Join Our Team as a Receptionist!

We are looking for a detail-oriented team player to be the first point of contact for visitors at Alesayi Beverages Co. Ltd. You will play a crucial role in greeting guests with a polite and professional demeanor while performing a variety of administrative tasks.

Responsibilities:

• Distribute mail efficiently.
• Act as the first point of contact for visitors, greeting and welcoming them professionally.
• Answer and direct phone calls.
• Manage appointments and meeting schedules.
• Coordinate with internal departments.
• Perform basic administrative tasks as required.

Job Requirements:

• High school diploma or above.
• Basic computer skills.
• Good communication skills.
• Professional appearance and attitude.
• Previous experience is a plus.

Languages:
Fluency in both Arabic and English (spoken and written) is essential.

Join our team as a hotel reception employee!
If you love working in a dynamic environment and have good communication skills, we are looking for you!

Responsibilities:
• Welcoming guests and recording their data professionally.
• Responding to guest inquiries and solving problems quickly and effectively.
• Managing room bookings and tracking availability using hotel management systems.
• Coordinating with other departments to ensure exceptional service for guests.
• Preparing invoices and documents related to accommodation and hotel services.
• Maintaining the appearance of the office and cleanliness of the reception area.

Requirements:
• Saudi nationality.
• Previous experience in hotel reception for at least two years.
• Proficiency in hotel management systems (such as Nizel, Comsysol, or equivalent).
• Good level of English (speaking and writing).
• High communication skills and ability to deal with guests professionally.
• Ability to work full-time, including weekly vacations and workdays according to hotel policy.

A cashier is required to work in a distinguished commercial environment, where you will be responsible for receiving customers and providing excellent customer service, conducting sales and purchasing operations with accuracy and professionalism. The tasks include operating electronic point-of-sale systems, handling cash and electronic payments, and issuing invoices and receipts, in addition to reviewing and reconciling daily accounts and ensuring the accuracy of financial operations. We are looking for a candidate with excellent communication skills, experience in using accounting systems and cash management, with the ability to work under pressure and commitment to the highest standards of integrity and accuracy in work.

Job Purpose

Managing and activating the social media channels for a company specializing in hotel bookings in Makkah and Madinah in a way that serves sales, generates demand, and supports customer service, through organized content, seasonal campaigns, and turning interactions into inquiries and actual bookings, not just views.

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Role Scope

• The role is operational + analytical, not just creative.

• Works directly with:

  • Reservation Management

  • Customer Service (WhatsApp)

  • Paid Advertising

• Focuses on Makkah & Madinah Hotels + Seasons.

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Key Responsibilities

1. Channel Management

• Managing accounts:

  • Snapchat 

  • Tiktok

  • Instagram

  • X (Twitter)

• Scheduling content according to:

  • Seasons (Ramadan – Umrah – Holidays)

  • Enriching and educational content

• Maintaining the tone and identity of the company (professional, reliable, not overly promotional).

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2. Revenue-Oriented Content

• Producing content that serves:

  • Proximity to the holy mosque

  • Views

  • Economic options

  • Early booking

• Linking all content to:

  • Clear Call to Action (WhatsApp / Link)

  • Scenario of expected questions from the customer

• Working with the team to ensure:

  • Content matches real capabilities

  • Not creating misleading expectations.

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3. Managing Seasonal Campaigns

• Preparing content plans for:

  • Ramadan

  • The last ten days

  • Hajj

  • Peak seasons

• Recycling successful content.

• Supporting advertising campaigns with consistent content.

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4. Integration with Customer Service

• Coordinating with the WhatsApp team to ensure:

  • Responses are consistent with posted messages

  • Knowing the most frequently asked questions coming from social media

• Suggesting improvements for:

  • Automated responses

  • Welcome messages

  • Customer journey pathways.

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5. Analysis and Performance Measurement

• Tracking indicators such as:

  • Number of inquiries from each platform

  • Type of customers (serious / curious)

  • Top converting content

• Preparing brief reports:

  • Weekly (operational)

  • Monthly (analytical)

• Providing actionable recommendations (stop / enhance / modify).

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KPIs

• Number of inquiries via WhatsApp from social media

• Cost per inquiry (including ads)

• Real engagement rate (not just Views)

• Content that led to actual bookings

• Adhering to the schedule and seasons

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Required Skills

Core Skills

• Deep understanding of social media platforms (especially Snapchat).

• Clear Arabic writing suitable for the religious/spatial context.

• Ability to convert information into short and compelling content.

• High organization and scheduling.

Analytical Skills

• Reading Insights

• Linking performance to sales

• Understanding the customer journey from content → WhatsApp → Booking

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Preferred Experience

• Experience in:

  • Tourism / bookings / hotels / Makkah

• Working with sales or customer service teams.

• Previous experience with seasonal content.

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What this job is NOT

• ❌ This is not a "content creator only" job.

• ❌ This is not a general trends job.

• ❌ This is not a personal account or Influencer.

We are looking for efficiency in reception to welcome the visitors of the Sacred House of Allah.

Receptionist for a veterinary clinic and works shifts and the overtime is not fixed, can handle work pressure and seriousness in work and commitment.

We are looking for a cashier to work in a prestigious store, where he will be responsible for welcoming customers with a smile and handling sales and payment transactions accurately and efficiently. Job duties include:
• Operating the point of sale system and completing financial transactions
• Managing cash and electronic payments and issuing invoices
• Ensuring the accuracy of daily accounts and preparing sales reports
• Resolving customer issues in a professional and friendly manner

Join Our Team at Hilton!

As a Reservations Agent, you will be the main contact for room reservations at the hotel, providing exceptional service to influence guest decisions to stay with us. Your role includes:

• Converting inquiries into booked stays promptly.
• Responding positively to sales inquiries to develop future leads.
• Identifying and following up on sales leads.
• Ensuring all reservations are accurately completed to meet Guest expectations.
• Providing efficient service while upholding the hotel's brand standards.

To thrive in this position, you should possess a passion for customer service, excellent communication abilities, outstanding administrative skills, and intermediate computer proficiency. Previous experience in a reservations environment is advantageous, along with relevant tertiary qualifications.

At Hilton, we are dedicated to creating remarkable hospitality experiences worldwide, and our Team Members are at the heart of this vision. Join us in our mission to fill the earth with the light and warmth of hospitality!

About the Job
At Mövenpick Hotels & Resorts, we take pride in offering a welcoming and exceptional level of service. As a Receptionist (Front Desk), you will be responsible for ensuring that guests enjoy a smooth and efficient check-in and check-out process, while also managing various front desk operations to maximize guest satisfaction.

Job Purpose
This position is crucial for the daily operation of the Front Desk, ensuring every guest is treated with care and professionalism.

Primary Responsibilities

• Assist guests with check-in and checkout, and manage cashiering duties.
• Welcome guests and register them according to hotel standards, issuing room keys.
• Ensure repeat guests and VIPs receive special recognition and services.
• Collaborate with other departments to meet guest requests and needs.
• Handle guest complaints and comments effectively and tactfully.
• Maintain guest privacy and confidentiality at all times.
• Be alert on matters concerning in-house credit.

Other Responsibilities

• Maintain knowledge of food & beverage services as well as hotel services.
• Be familiar with hotel safety and emergency procedures.
• Report for duty on time and in a clean uniform.
• Maintain high standards of personal appearance and hygiene.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent proficiency in English; proficiency in Turkish, French, Japanese, Chinese, Spanish, Indonesian, Malaysian or Urdu with valid certification is required.

Additional Information

• Good communication and customer service skills.
• Team player, self-motivated, and energetic.
• Professional grooming at all times.

This position is strictly for Saudi Nationals only. If you meet the mandatory requirements, we encourage you to apply by submitting your updated CV along with Language Certification copies.

Join our team at Hilton as a Receptionist!

As a Receptionist, you will provide crucial reception services for guests, ensuring an exceptional experience from check-in to check-out. Your role will not only contribute to the first impressions of our guests but also involves the following responsibilities:

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience including check in/out and complete audit procedures.
• Maintain communication with the Front Office Manager and Reception Supervisors regarding guest feedback.
• Demonstrate a high level of customer service at all times.
• Assist in the training and development of the Night Team when required.
• Maximize room occupancy using upselling techniques.
• Comply with hotel security, fire regulations, and all health and safety legislation.

What are we looking for?
Receptionists at Hilton should possess:

• Experience in a customer-focused industry.
• High school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering high-quality customer service.
• Excellent grooming standards.
• Ability to work individually as well as part of a team.
• Competent IT proficiency.

Previous experience in cash handling would be advantageous.

Why join Hilton?
Hilton is a globally recognized hospitality leader. Known for providing remarkable experiences, Hilton aims to fill the earth with warmth and light through hospitality. As a part of our team, you will contribute to creating unforgettable experiences for guests worldwide.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.