Customer Services Jobs in Saudi Arabia

• Welcome and assist clients, visitors, and contractors in a professional manner.
• Manage phone calls, inquiries, and direct communication to relevant departments.
• Maintain an organized and presentable reception area and meeting rooms.
• Handle emails, courier services, and general correspondence.
• Support meeting scheduling, appointment coordination, and room bookings.
• Assist with administrative duties such as filing, scanning, and data entry.
• Coordinate visitor access, ID badges, and basic safety protocols.
• Monitor office supplies and support procurement when needed.
• Collaborate with HR, Operations, and Engineering teams to ensure smooth workflow.

• Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field.
• Previous experience in reception or administrative roles; experience in engineering, construction, or consultancy is a plus.
• Strong communication skills in English and Arabic.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Presentable, organized, and detail-oriented with strong multitasking abilities.
• Professional attitude, excellent customer service skills, and ability to work under pressure.

• Manage inbound calls and respond to guest inquiries.
• Provide information on hotel services, promotions, and reservations.
• Address customer concerns and resolve issues efficiently.
• Maintain accurate records of customer interactions.

• Strong communication skills in Arabic and English.
• Ability to work in a fast-paced environment.
• Customer service experience is preferred but not mandatory.

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or call center role.
• Proficient in using computer systems and software.

• Answering phone calls professionally
• Ensuring smooth patient flow at the clinic
• Maintaining accurate patient and medical records

• Proficiency in appointment scheduling and knowledge of receptionist duties in a professional setting
• Strong phone etiquette and communication skills
• Familiarity with medical terminology and experience in medical office environments
• The ability to manage a fast-paced front desk in a healthcare setting
• Strong organizational and multitasking skills with an attention to detail
• A customer service orientation with compassionate and polite interaction with patients
• Proficiency with healthcare software and basic computer skills

• Welcome and assist guests during check-in and check-out processes.
• Manage phone calls and provide excellent customer service.
• Maintain an organized front desk area and ensure timely resolution of guest inquiries.
• Handle reservations and coordinate with other departments to meet guest needs.

Job Advertisement - Sales Field Staff Required (Makkah and Jeddah)

Advanced Technical Communications Company AWTL announces its need for field sales staff with previous experience in the Jeddah and Makkah area.

🔹 Requirements:

Experience of at least one year in field sales.

Preference will be given to those who have previously worked in Jeddah and Makkah and have geographical knowledge of the area.

Excellent communication and persuasion skills are required.

Having a car is preferred.

🔹 Tasks:

Visit clients in the field and present the company's offers.

Achieve monthly sales targets.

Follow up with clients and build long-term relationships.

🔹 Benefits:

Attractive salary + monthly commissions.

A motivating and supportive work environment.

For those who find themselves qualified, please send your CV to the following email:

📩 s@*******************

• Provide reception services for guests, ensuring a seamless experience from check-in to check-out.
• Handle guest queries timely and effectively to achieve positive outcomes.
• Maintain communication with the Front Office Manager and Reception Supervisors regarding guest feedback.
• Demonstrate a high level of customer service and adhere to hotel policies.
• Contribute to training efforts for Night Team and other team members.
• Maximize room occupancy and use upselling techniques.
• Comply with security, fire regulations, and health and safety legislation.

• Previous experience in a customer-focused industry.
• Completion of high school certificate or equivalent.
• Strong communication skills and positive attitude.
• Commitment to high customer service standards.
• Ability to work independently and as part of a team.

• Experience in cash handling.

• Greet customers warmly and professionally, establishing a lasting positive impression.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information.
• Guide customers in exploring the organization’s offerings that meet their needs.
• Resolve customer issues swiftly, ensuring high standards of satisfaction.
• Prepare basic reports in Excel to track inquiries and performance metrics.
• Develop visually engaging PowerPoint presentations for internal teams and customers.
• Collaborate with team members to refine service protocols and share insights.
• Maintain an organized workspace that reflects the organization’s brand.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions for professional development.

• 5-7 years of experience in customer service or client-facing roles.
• Strong Microsoft Excel proficiency, including advanced functions.
• Extensive knowledge of Microsoft PowerPoint for developing presentations.
• Excellent verbal and written communication skills.
• Proven track record of managing customer relationships effectively.
• Ability to work independently and collaboratively.
• Organizational skills for task prioritization in a fast-paced environment.
• Understanding of customer service best practices.
• Demonstrated professionalism and adaptability.
• Strong analytical skills for data-informed decision making.

• Greet customers warmly and professionally upon arrival, creating a lasting positive first impression that encourages loyalty.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Assist customers in exploring and utilizing the organization’s offerings that meet their specific needs and requests.
• Resolve customer issues or concerns with urgency and efficiency, ensuring a consistently high level of customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics for operational improvements.
• Develop, design, and deliver visually appealing PowerPoint presentations for both internal stakeholders and special customer engagements.
• Collaborate seamlessly with team members to enhance customer service protocols, sharing valuable insights and strategies.
• Maintain an organized workspace that embodies the organization's branding and commitment to outstanding customer focus.
• Utilize customer relationship management (CRM) tools to log customer interactions and effectively track all engagement metrics.
• Collect and analyze insights from customer interactions to identify trends and inform strategies that boost service delivery performance.
• Actively participate in training sessions and professional development.

• Minimum of 5-7 years of experience in customer service or client-facing roles, showcasing a clear trajectory of increased responsibilities and achievements.
• Proficiency in Microsoft Excel, including capabilities in creating, formatting, and analyzing reports, and utilizing advanced functions.
• Strong knowledge of Microsoft PowerPoint for the creation of professional-level presentations that effectively engage and inform varied audiences.
• Excellent verbal and written communication skills, with a demonstrated ability to articulate information clearly and professionally to diverse groups.
• Proven track record of effectively managing customer relationships, with an emphasis on prompt and satisfactory issue resolution.
• Ability to work independently while fostering a collaborative approach to contribute toward team objectives.
• Strong organizational skills with a proven ability to prioritize tasks effectively in a dynamic, fast-paced work environment.
• Deep understanding of customer service best practices and industry standards, with skills to implement them for service delivery enhancement.
• Demonstrated professionalism in appearance and demeanor when interacting with customers, positively reflecting the organization's image.
• Adaptability to fast-paced environments, employing a resourceful approach to navigate unexpected challenges effectively.
• Cultural sensitivity and aptitude for adjusting communication styles to cater to the diverse needs of a broad customer base.
• Experience in efficiently gathering customer feedback and developing actionable strategies for continuous service improvement.
• Strong analytical skills to assess customer data with the objective to drive informed decision-making and service enhancements.

• Greet customers warmly and professionally upon arrival to create a positive first impression.
• Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
• Resolve customer issues efficiently, ensuring high customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
• Collaborate with team members to enhance customer service protocols.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions and pursue professional development opportunities.

• Exceptional interpersonal skills to foster relationships with customers and teammates.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong conflict resolution and problem-solving capabilities.
• High attention to detail and effective time management skills.
• Empathy and patience in handling customer concerns.

• Ensure all cash floats are in place across the hotel.
• Collect daily cash takings and reconcile with accounting records.
• Complete daily reports for the Finance Manager.
• Deposit cash takings with the bank on a daily basis.
• Provide daily currency exchange rates to the Front Desk.

• Ticket Sales and Cash Handling
  • Operate the POS system to sell tickets and process transactions in line with SEVEN financial SOPs.
  • Handle cash, credit, debit, gift batches, and complimentary tickets accurately, ensuring all payments are properly recorded and compliant with audit protocols.
  • Balance the cash drawer at the end of each shift, reconcile discrepancies, and prepare cash deposits.
• Guest Service
  • Greet guests and assist with ticket purchases, pricing questions, and general inquiries following SEVEN service standards.
  • Address guest concerns professionally and ensure a positive experience.
  • Provide guests with information on promotions, events, and relevant updates.
• Operational Support
  • Support the Shift Supervisor with daily operations, including preparing the POS area, stocking supplies, and maintaining a clean workspace.
  • Monitor inventory levels of tickets and sales materials, reporting shortages for replenishment.
  • Ensure compliance with financial policies, company SOPs, and local regulations.
  • Follow HACCP Intermediate guidelines to maintain cleanliness and hygiene at the POS.
  • Ensure all food/beverage transaction handling meets safety and hygiene requirements.
• Security and Compliance
  • Follow all security protocols to protect cash and sensitive financial information.
  • Report suspicious activities or security concerns immediately to the Shift Supervisor.
  • Comply with SEVEN standards and regulations.
• Guest Experience
  • Provide efficient and welcoming service as the first point of contact for guests purchasing tickets or seeking assistance.
  • Resolve inquiries and issues professionally to improve guest satisfaction.
  • Promote ongoing events, offers, and complimentary services to enhance the guest experience.
• Service Level Standards
  • Adheres to SLS.

• Minimum Qualifications
  • High school diploma or equivalent.
  • Basic numeracy and literacy skills.
  • Fluency in Arabic (speaking and writing) and intermediate English proficiency.
• Professional Certifications
  • HACCP Intermediate certification (required).
  • Cash handling or guest service certification (preferred).
• Experience
  • 1–2 years of cashier or guest service experience, ideally in retail or entertainment.
  • Awareness of financial audit protocols and SEVEN financial SOPs.
  • Strong communication and interpersonal skills.
  • High attention to detail, with the ability to handle various transaction types accurately.
• Physical Requirements
  • Suitable for individuals with limited mobility.