About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department and the maintenance of W Hotels' high standards. The Housekeeping Coordinator serves as a key link between various hotel departments to ensure an exceptional guest experience.
W Hotels aims to "ignite curiosity, expand worlds," fostering a vibrant environment for guests. Embracing a "Whatever/Whenever" spirit, W Hotels is recognized for reinventing luxury and fulfilling guest passions. The company welcomes individuals with an original, innovative spirit who look towards the future. Joining W Hotels means becoming part of Marriott International's portfolio of brands, offering an environment for professional growth and development.
Key Responsibilities
- Run sold room reports and verify room status to identify discrepant rooms.
- Prioritize room cleaning based on operational needs and guest departures.
- Update the status of departing guest rooms promptly.
- Assist Housekeeping management in overseeing daily activities and operations.
- Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
- Document and resolve issues related to discrepant rooms with the Front Desk.
- Prepare and distribute room assignments to the Housekeeping staff.
- Record, monitor, and update the list of 'Do Not Disturb' rooms.
- Ensure that vacant dirty rooms are cleaned within the required timeframe.
- Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
- Complete all required Housekeeping paperwork accurately and efficiently.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete all required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information.
- Protect company assets through diligent oversight.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs proactively.
- Thank guests with genuine appreciation for their patronage.
- Ensure adherence to quality expectations and standards in all housekeeping operations.
- Develop and maintain positive working relationships with colleagues and other departments.
- Support the team to reach common goals and objectives.
- Listen and respond appropriately to the concerns of other employees.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Enter and locate work-related information using computers.
- Stand, sit, or walk for an extended period of time as required by the role.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- At least 1 year of related work experience is required.
- No supervisory experience is required for this role.
- No specific licenses or certifications are required.
Required Skills
- Proficiency in Housekeeping operations.
- Understanding of Engineering, Front Office, and Laundry department functions.
- Strong Communication skills, both verbal and written.
- Effective Teamwork and collaboration abilities.
- Problem-solving and issue resolution capabilities.
Work Environment and Details
This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role requires 0-1 year of experience. This position is not located remotely.
Marriott International is committed to being an equal opportunity employer. They value the unique backgrounds of their associates and foster an environment of inclusion and opportunity, prohibiting discrimination on any protected basis, including disability and veteran status.