Technical Support Jobs in Riyadh

Join VisionMedicalKSA as a Customer Services Specialist!
We’re excited to announce a new opportunity at VisionMedicalKSA. Our Customer Services Department in Riyadh is looking for a motivated and customer-focused individual to join our growing team. This role is integral to our innovative healthcare organization.

Responsibilities:
- Deliver exceptional customer support
- Resolve customer inquiries effectively
- Collaborate with team members to enhance service quality

Requirements:
- Bachelor’s degree in Management or related field
- 1–3 years of experience in customer service
- Strong communication and problem-solving skills
- Passion for delivering exceptional customer support

Location: Riyadh

Be part of a team where creativity, commitment, and excellence come together.

Join DSV as a Customer Service Agent!
As a key member of our team in Riyadh, you will play a crucial role in delivering exceptional customer service standards through operational excellence in freight operations. DSV is a global leader in transport and logistics, dedicated to providing top-quality services to our clients.

Role Responsibilities:

• Deliver best in class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed of arrival times, delays, or transit issues.
• Ensure all communications are professional and timely for both internal and external correspondence.
• Update tracking sheets with freight status and communicate with customers daily.
• Negotiate rates with carriers and manage export rates.
• Create jobs for all export shipments and provide regular updates to the Line Manager.
• Perform any other related duties as assigned by the supervisor.

Qualifications:

• Bachelor's degree.
• 5 years of experience in freight operations.

Skills:

• Excellent spoken and written communication skills.
• Strong multitasking and problem-solving abilities.
• Integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office Suite or related software.

At DSV, we believe in shaping the future of logistics and invite you to grow with us in a dynamic and inclusive environment.

Join ASAS for Developing & Operating industrial Cities as a Customer Services Specialist!
We are dedicated to providing exceptional service and ensuring our clients receive unparalleled support.

Key Responsibilities:

• Responding to inbound calls on the unified number of the authority.
• Implementing and executing customer service standards in communication.
• Addressing investor inquiries effectively.
• Raising and tracking tickets and complaints in the system.
• Enhancing communication between internal stakeholders.
• Informing investors about the status of their previous and current requests.
• Complying with the quality requirements for investors.
• Assisting investors in registering their electronic requests.
• Sending invoices and account statements.
• Providing technical support to investors and assisting them in resolving issues with products or services offered.

Skills Required:

• Ability to convey information clearly and professionally.
• Polite interaction with all categories of partners and investors.
• Quick problem analysis and resolution without delay.
• Responsive to partner needs at every stage (inquiry, application, follow-up).
• Ensuring satisfaction of partners and investors post-service delivery.

Requirements:

• Previous customer service experience preferred.
• Minimum education of high school diploma; diploma is preferred.
• Saudi nationality and age of at least 21 years.
• Medically and physically fit.
• Good conduct and behavior.
• Strong customer service skills.
• Good language skills, preferably speaking Chinese.
• Proficient in English speaking.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.

Join the LAWAZEM team as an IT Support / Helpdesk professional!
We are looking for a dedicated and tech-savvy individual to provide essential technical assistance and support to our employees, ensuring that all IT systems function smoothly and efficiently. As the first point of contact for users experiencing technical challenges, your role will be critical in resolving issues promptly.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
• Assist users with account setup, password resets, and other access-related inquiries.
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
• Conduct training sessions for employees on new software applications and IT policies.
• Escalate complex issues to senior IT staff or other departments as needed.
• Stay current with technology trends and advancements to provide relevant support to users.

Requirements:

• Associate degree in Computer Science, IT, or related field preferred.
• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems, mobile devices, and other technology.
• Excellent troubleshooting skills and the ability to diagnose technical problems.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively as part of a team.
• Customer-focused attitude and commitment to providing quality service.
• Familiarity with ticketing systems and IT service management best practices.
• Knowledge of network protocols and administration is a plus.
• Fluency in Arabic and English.

Laptop hardware maintenance & motherboard

Join Stamina Trading as a Customer Services Specialist!
We are looking for a dedicated individual to support our customer service operations. This role is essential for ensuring high levels of customer satisfaction and will involve engaging directly with our clients to address their inquiries and needs.

Responsibilities:

• Provide excellent service to customers by addressing their inquiries and issues promptly.
• Manage customer feedback and ensure their voices are heard.
• Collaborate with other teams to resolve customer issues effectively.

Requirements:

• Strong communication skills.
• Ability to work in a team-oriented environment.
• Proficiency in both Arabic and English is preferred.

Join us and be a part of a dynamic team focused on customer satisfaction!

Join the Baytonia team!
We are looking for a customer service representative to work in our showroom in Riyadh. You will play a vital role in providing an exceptional customer experience by answering calls and responding to inquiries professionally.

Job Responsibilities:

• Receive customer calls and respond to their inquiries professionally.
• Follow up on customer requests and coordinate with the relevant departments.
• Accurately record data and notes in the system.
• Resolve customer complaints and escalate reports to management when necessary.
• Provide a distinguished service experience that reflects the company's image.

Requirements:

• Previous experience in customer service or call center.
• Excellent communication skills and ability to persuade.
• Politeness and good appearance.
• Ability to work under pressure.
• Full availability and commitment to working hours.

Peace be upon you and God's mercy and blessings. We are looking for an expert in websites, specifically on the Magento platform. Conditions: - A bachelor's degree in one of the fields of accounting and information technology. - Previous experience with Magento. Benefits: - Flexibility in work; we accept in-person or remote work, full-time or part-time or hourly. - Competitive and rewarding salaries. - A motivating work environment that supports professional development. - Opportunities for promotion and career growth. - Two days off per week (five working days). - Medical insurance and all benefits under the Saudi labor system. We determine the salary after the interview as it depends on the experience and submitted CV, but we can say that it starts from 5000 to 10000, and the number may increase depending on the submitted CV.

Join Radian Engineering Consulting Company as an Information Technology Technician!
We are a leading engineering company providing comprehensive solutions in the Kingdom and around the world, focused on global expertise and modern engineering standards. We aim to transform ideas into sustainable and effective projects through our specialized team of engineers, technicians, and administrators. We are committed to the highest levels of quality and innovation to meet our clients' aspirations and build long-term value.

Key Responsibilities:

• Support users and troubleshoot daily technical problems (hardware, networking, systems).
• Install and maintain computers, printers, and internal networks.
• Follow up on system failures and coordinate with service providers as needed.
• Manage user accounts and permissions within the systems.
• Implement data backups and ensure their integrity.
• Monitor the performance of networks and devices, reporting any risks or failures.
• Document technical work and procedures periodically.

Required Skills:

• Good knowledge of operating systems (Windows – Linux).
• Understanding of basic networking (LAN/WAN, TCP/IP).
• Troubleshooting and diagnostic skills.
• Ability to interact with users with professionalism.
• Time management and ability to work under pressure.