About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time position offers an opportunity for individuals with 0-1 year of experience to begin their career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' standards of excellence.
Located in the vibrant Financial District of Riyadh, this role is central to the guest services operations, requiring a proactive approach to managing room assignments, guest requests, and administrative tasks. You will be a key point of contact for guests, contributing to their overall satisfaction and the reputation of the hotel.
Key Responsibilities
- Assign rooms according to guest requests and preferences whenever possible.
- Pre-register designated guests and prepare key packets for efficient check-in.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Review and track guest requests for room or check-out changes, accommodating them when possible and communicating status to appropriate staff.
- Confirm reservations and cancellations to maintain accurate occupancy records.
- Review out-of-order rooms daily and ensure they are addressed promptly.
- Ensure room rates match market codes and document any exceptions.
- Verify and adjust billing for guests, ensuring accuracy and guest satisfaction.
- File guest paperwork and documentation accurately and securely.
- Process all guest check-ins and check-outs efficiently.
- Activate room keys for guests.
- Secure valid payment for all services rendered.
- Identify any over-commitments in room bookings and take appropriate action.
- Perform duplicate reservation checks and block rooms as necessary.
- Run daily reports to monitor hotel operations and guest activity.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities, ensuring their needs are met.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and work effectively with other departments.
- Serve as a departmental role model for colleagues.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals and objectives.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time as required by the role.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- Less than 1 year of related work experience.
- No supervisory experience required.
- No specific licenses or certifications are required for this role.
Required Skills
- Guest Services
- Billing
- Reservation Management
- Customer Service
- Communication
- Teamwork
Work Location and Type
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
7,000 - 10,000 / Month
Full-time
