About the Role
BD, a global leader in medical technology, is seeking a highly experienced and strategic Regional Head of Operations & Market Enablement – META to join our team in Riyadh, Saudi Arabia. This role is responsible for managing supply chain execution and performance across the Middle East, Turkey, and Africa (META) region. The objective is to ensure reliable service, resilient supply, compliance, and cost efficiency within a dynamic and complex environment. You will lead regional supply chain and customer service teams, acting as a key enabler of BD’s Integrated Business Planning (IBP) process through collaboration with EMEA Planning, Commercial, Finance, Quality, and Global Supply Chain functions. While planning ownership resides with EMEA Planning, this role is accountable for ensuring robust regional inputs, disciplined execution of approved plans, and strong feedback loops. You will also drive the deployment of BD Excellence, transform go-to-market strategies, and build capabilities aligned with BD’s global operating model. BD's purpose, "Advancing the world of health™," is achieved through transforming possibilities into tangible solutions via innovative and efficient operations.
Key Responsibilities
- Drive META regional supply chain performance across key metrics including On-Time Shipment (OTS), On-Time In-Full (OTIF), service reliability, inventory health, cost-to-serve, and compliance.
- Lead, develop, and mentor regional supply chain teams covering customer service, order management, logistics, distribution, and operational execution.
- Serve as the senior supply chain point of contact for critical customer issues, market disruptions, and geopolitical risks within the region.
- Ensure clear accountability, foster talent development, and maintain succession readiness within the META supply chain organization.
- Act as the primary regional interface to EMEA Planning for demand, supply, and scenario alignment, ensuring high-quality regional inputs into the IBP process.
- Provide crucial regional insights, including market intelligence, demand signals, supply constraints, regulatory or logistics risks, inventory strategies, and working capital trade-offs, with a focus on improving forecast accuracy.
- Drive disciplined execution of IBP-approved plans within the region, managing service levels, inventory deployment, and allocation decisions.
- Deliver structured feedback to the Planning organization on execution gaps, biases, and assumptions to enhance IBP maturity.
- Partner with Commercial leadership to enable growth, support tenders, manage new product launches, and oversee strategic accounts by ensuring supply feasibility and realistic service commitments.
- Embed customer-centric supply chain practices, including proactive communication during periods of constraint or disruption.
- Support Strategic Account Management (SAM) and distributor models by establishing clear supply chain rules of engagement in line with BD standards.
- Drive structured collaboration with Commercial to translate go-to-market (GTM) priorities into effective service, inventory, and logistics strategies, including segmentation where necessary.
- Lead end-to-end logistics and GTM transformation initiatives across META, focusing on network design, 3PL orchestration, and market access acceleration.
- Build and implement fit-for-purpose 3PL distribution networks in priority growth markets, ensuring compliance with local regulations while optimizing cost, service, and scalability.
- Coordinate system, process, and master-data implementations related to 3PL operations, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and integration with ERP/Control Tower.
- Facilitate the transition from fragmented or distributor-led logistics models to structured, BD-controlled ecosystems to improve visibility, inventory positioning, and service reliability.
- Drive last-mile and customer delivery excellence, aligning with commercial GTM strategies and channel evolution.
- Establish robust governance, performance management, and partner integration models with logistics providers.
- Own the performance of regional logistics, distribution, and 3PL partnerships, monitoring scorecard performance against Service Level Agreements (SLAs).
- Drive resilience against supply chain disruptions, including port congestion, customs delays, and geopolitical instability.
- Lead regional network improvements and footprint optimization in alignment with global strategy.
- Ensure trade compliance and product integrity standards are met across all META markets.
- Drive improvements in inventory turns, reduction of Excess and Obsolete (E&O) inventory, and working capital, aligned with IBP outcomes.
- Balance service levels, risk mitigation, and cost-effectiveness in constrained and emerging market environments.
- Lead regional efficiency and cost competitiveness initiatives, including value engineering in logistics and distribution.
- Champion BD Excellence as the operating system for META Supply Chain, deploying Lean methodologies, problem-solving techniques, and performance management disciplines.
- Establish end-to-end visibility and performance management across internal teams and 3PL partners through standardized metrics, governance cadences, and digital enablement.
- Partner with Quality and Regulatory Affairs to ensure compliance while enabling speed and flexibility.
- Own trade compliance and import/export execution across META, including broker governance, customs performance, and adherence to local country requirements.
- Proactively identify and mitigate supply risks related to regulatory changes, product transitions, or market access constraints.
- Lead crisis management and recovery efforts during material supply disruptions.
- Act as a trusted thought partner to Regional Leadership Teams and EMEA/Global Supply Chain leadership.
- Lead with transparency, resilience, and decisiveness in sophisticated and ambiguous conditions.
- Role-model BD values, ethics, and a One-BD approach across functions and geographies.
- Build strong cross-functional followership without formal authority in a matrix environment.
Qualifications and Requirements
- A minimum of 15 years of progressive supply chain leadership experience in sophisticated, regulated environments, with a preference for MedTech, Pharma, or Healthcare industries.
- Demonstrated experience leading multi-country, culturally diverse regions, including experience with emerging markets.
- A strong background in logistics and end-to-end supply chain execution.
- Proven track record in transformation, standardization, and change leadership within matrix organizations.
- Experience working with mature Integrated Business Planning (IBP) / Sales and Operations Planning (S&OP) operating models.
- Direct experience deploying Lean or BD Excellence-type methodologies.
- Fluency in the Arabic language is a mandatory requirement for this role.
Required Skills
- Supply Chain Execution
- Service Reliability
- Resilient Supply Chain Management
- Compliance Management
- Cost Efficiency Optimization
- Integrated Business Planning (IBP)
- Customer Service Operations
- Order Management
- Logistics and Distribution Management
- Operational Execution
- Market Intelligence Gathering
- Demand Signal Analysis
- Supply Constraint Identification
- Regulatory Risk Assessment
- Inventory Strategy Development
- Working Capital Management
- Forecast Accuracy Improvement
- Tender Management Support
- New Product Launch Support
- Strategic Account Management
- Customer-Centric Supply Chain Practices
- Go-to-Market (GTM) Transformation
- Network Design and Optimization
- 3PL Orchestration and Management
- Market Access Acceleration
- Warehouse Management System (WMS) Proficiency
- Transportation Management System (TMS) Proficiency
- ERP Integration
- Control Tower Integration
- Last-Mile Delivery Excellence
- Performance Management Systems
- Partner Integration Strategies
- Inventory Turns Improvement
- E&O Reduction
- Value Engineering in Logistics
- BD Excellence Deployment
- Lean Methodologies
- Problem-Solving Skills
- End-to-End Visibility Implementation
- Digital Enablement in Supply Chain
- Quality Assurance Principles
- Regulatory Affairs Collaboration
- Trade Compliance and Import/Export Execution
- Broker Governance
- Customs Performance Management
- Crisis Management and Recovery
- Supply Risk Mitigation Strategies
- Critical Thinking
- Execution Rigor
- Comfort Operating in Ambiguity and Volatility
- Ability to Influence Without Direct Authority
- Customer Centricity
- Data-Driven Decision Making
- People Leadership and Talent Development
Work Environment and Location
This is a full-time position based in Riyadh, Saudi Arabia, with the primary work location at the Centria Office Building. BD prioritizes on-site collaboration to foster creativity, innovation, and effective problem-solving. For most roles, a minimum of 4 days of in-office presence per week is required to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements as indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Join BD to find purpose in the possibilities, and discover a culture where you can learn, grow, and thrive. To learn more about BD, visit https://************
