Full-time Cinema Manager Jobs in Riyadh

About the Role

AtkinsRéalis is seeking an experienced Logistics Manager to join their Project Management Consultancy (PMC) team for a significant mega project in Riyadh, Saudi Arabia. AtkinsRéalis is a world-class engineering services and nuclear company with a rich history dating back to 1911, dedicated to creating sustainable solutions that connect people, data, and technology to transform infrastructure and energy systems globally. This role offers the opportunity to contribute to a large-scale, impactful project within the Kingdom.

Key Responsibilities

• Oversee the effective delivery of site-wide logistics through the procurement and management of a dedicated Logistics Management Contractor.
• Define, monitor, and ensure satisfactory delivery of the contractor's scope of services by setting and tracking measurable goals and objectives.
• Ensure the orderly, safe, and efficient movement of labour, plant, and materials around the project site.
• Plan the strategic location of haul roads, laydown areas, external access points, and offloading zones to minimize obstructions and program impacts.
• Foster a secure and well-maintained site environment through regular (weekly) logistics meetings.
• Develop and implement comprehensive processes, procedures, and induction programs for logistics operations.
• Manage supply chain activities, including movement plans and lookahead forecasting, to ensure logistics activities do not constrain the project program.
• Create and maintain a site-specific safety manual, ensuring appropriate first aid cover and equipment are present.
• Develop, maintain, and update the Site Emergency Plan.
• Ensure effective communication of information across the entire site.
• Plan and implement effective signage in line with corporate branding guidelines.
• Provide and manage an effective security management system to ensure all logistics objectives are achievable.
• Review and assess the impacts of variations and adjustments to the Logistics Contractor's scope, monitoring the construction change management process via the Engineer.
• Ensure the Logistics Contractor acquires all necessary permits for smooth logistics operations.
• Review the completeness of established budgets and cost plans, ensuring work is re-measured and signed off in accordance with the contract.
• Develop monthly detailed graphical time slices showing plot and infrastructure activities and how logistics will support them.
• Review weekly plans to confirm accuracy and coordination across stakeholders.
• Review the detailed risk register developed by the logistics contractor and team, coordinating with all site stakeholders and ensuring mitigation plans are in place.
• Provide coordination across all program consultants and stakeholders related to logistics works, offering support for external access and influences impacting plot activities.
• Highlight issues and concerns through regular meetings, issuing weekly directions to stakeholder team managers.
• Seek resolution to issues with respective plot, infrastructure, or logistics teams, or escalate with proposed mitigation plans.
• Report weekly issues through detailed logistics dashboards.
• Review and report on the status of logistics contractor self-audits (QA, Safety, Environmental, Welfare, etc.) through the submission of checklists.

Qualifications and Requirements

• A Degree in Engineering, Construction, or a similar field.
• A minimum of 15 years of relevant experience.
• Mandatory prior experience in mega mixed-use and infrastructure projects as part of a PMC or Construction team.
• Mandatory experience working within Saudi Arabia (KSA).

Required Skills

• Logistics Management
• Procurement
• Site-wide Logistics Planning and Execution
• Movement of Labour, Plant, and Materials
• Haul Road and Laydown Area Planning
• Site Security Management
• Worker Accommodation Management
• Process and Procedure Development
• Induction Program Development
• Supply Chain Management
• Movement Plans and Lookahead Forecasting
• Site Safety Manual Development
• First Aid Provision
• Site Emergency Plan Development
• Information Communication
• Signage Planning
• Security Management Systems
• Change Management
• Permitting Processes
• Cost Planning and Budget Review
• Contract Management
• Graphical Time Slice Planning
• Risk Management and Risk Register Development
• Mitigation Planning
• Stakeholder Coordination and Interface Management
• Effective Communication
• Reporting and Logistics Dashboards
• Assurance and Auditing (QA, Safety, Environmental, Welfare)
• Beneficial Qualifications include CSCS, SMSTS/SSSTS, a Recognised Safety Programme, First Aid certification, Lifting Supervisor Certification, Traffic Management knowledge, and Institutional Membership.

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. AtkinsRéalis offers a competitive benefits package including a tax-free salary, life and medical insurance coverage, paid annual leave, a company gratuity scheme, a discretionary bonus program, annual flight contribution, transportation and housing allowances, and access to a comprehensive Employee Wellbeing Program. AtkinsRéalis is committed to creating an inclusive working environment and eliminating discrimination.

About the Role

Fircroft is seeking an experienced Enterprise Resources Planning (ERP) Manager to oversee the implementation, management, and ongoing enhancement of their Microsoft Dynamics 365 Finance & Operations (D365FO) platform. This full-time position, based in Riyadh, Saudi Arabia, requires a strategic leader with significant ERP expertise, strong project management capabilities, and a proven history of driving digital transformation initiatives within a dynamic business environment. The successful candidate will be crucial in aligning ERP solutions with organizational objectives, optimizing business processes, and fostering technological innovation across all departments, playing a key role in shaping the company's enterprise systems and driving operational excellence.

Key Responsibilities

• Lead the deployment, enhancement, and optimization of the Microsoft Dynamics 365 Finance & Operations (D365FO) platform.
• Manage system configuration, customization, testing, upgrades, and integrations with other essential business applications.
• Ensure ERP solutions are strategically aligned with organizational objectives and operational requirements.
• Manage ERP implementation and improvement projects from initial planning through to successful execution.
• Coordinate with stakeholders to gather comprehensive business requirements and ensure successful project delivery.
• Monitor project progress and provide regular updates to senior management.
• Develop and deliver training programs for end-users to maximize system adoption and proficiency.
• Provide ongoing support, issue resolution, and guidance to end-users.
• Analyze existing business processes to identify opportunities for automation and operational optimization.
• Lead ERP-driven process improvement initiatives across relevant departments.
• Drive digital transformation and foster technology innovation through ERP strategies.
• Oversee data migration and integration from legacy systems, ensuring data integrity.
• Develop dashboards, key performance indicators (KPIs), and reports to support business decision-making.
• Support internal and external audits by providing accurate reporting and documentation.
• Ensure all ERP operations comply with company policies, regulations, and industry best practices.
• Manage user access controls, data governance, backup processes, and implement information security measures.
• Protect sensitive business data through strong security controls and governance frameworks.
• Lead and mentor ERP and technology teams, fostering a culture of continuous learning and high performance.
• Develop and implement long-term ERP strategies aligned with business objectives.
• Manage ERP budgets effectively and cultivate strong relationships with vendors and technology partners.
• Establish clear team KPIs and performance standards.
• Present ERP performance reports and strategic recommendations to executive management.

Qualifications and Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a closely related field.
• A Master's Degree in a relevant field is preferred.
• Minimum of 10 years of progressive experience in Information Technology and Enterprise Systems.
• Minimum of 3-5 years of dedicated leadership or supervisory experience within an IT or ERP context.
• Proven experience successfully managing ERP implementations and enterprise-wide system integrations.

Required Skills

• Strong expertise in Microsoft Dynamics 365 Finance & Operations (D365FO) or equivalent enterprise-level ERP platforms.
• Deep understanding of ERP architecture, business process integration, and data governance principles.
• Demonstrated experience in managing ERP vendors and technology partners.
• Knowledge of cybersecurity best practices, access management, and enterprise data security protocols.
• Excellent analytical and problem-solving skills, with a strong aptitude for strategic thinking.
• Proficient project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, with fluency in both Arabic and English, enabling effective interaction with diverse stakeholders.
• Leadership and team management capabilities.
• Budget management and vendor management experience.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Professional certifications in Microsoft Dynamics, SAP, Oracle, or related ERP technologies are highly desirable.

About the Role

Sirar by stc, an advanced technology and cybersecurity company established by stc, is seeking a Network Security Back Office Manager. This role is integral to empowering organizations with enhanced cyber capabilities and digital environment control. As specialists in business security and privacy, Sirar by stc provides comprehensive solutions for secure and efficient online operations. The Network Security Back Office Manager will act as a subject matter expert, overseeing IT system security and delivering up to Level-3 support to ensure the robust protection of client digital assets. This position is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Oversee IT system security as a subject matter expert, providing up to Level-3 support.
• Manage escalations and provide advisory and support functions to front office and back office teams.
• Act as a technical reviewer in the change management process, contributing to continuous improvement.
• Act as a technical reviewer in the fault management process, contributing to continuous improvement.
• Engage in problem determination, analysis, and resolution techniques.
• Verify root cause analysis and incident reports prepared by L1/L2 engineers, and perform root cause analysis for complex issues, generating incident reports as needed.
• Open client trouble tickets with vendors' Technical Support Services (TSS).
• Coordinate system changes with appropriate teams to minimize disruption.
• Coordinate and communicate issues requiring escalation to different teams and initiate follow-up procedures.
• Handle and resolve support tickets, including new configurations, change requests, and troubleshooting issues.
• Monitor security incidents and breaches.
• Harden security systems configurations and settings.
• Provide technical consultation for onboarding new clients.
• Maintain a subject matter expert level of expertise on technologies and platforms deployed in managed networks.
• Advise on actions to take regarding the latest vulnerabilities.
• Contribute to the overall success of the company by performing all other duties and responsibilities as assigned by the line manager.

Qualifications and Experience

• Bachelor's degree in Cybersecurity, Computer Science/Engineering, Information Technology, or a related discipline.
• 7+ years of relevant experience in network security operations, preferably within a telecommunications environment.
• Proven experience in managing IT system security and providing advanced support.
• Demonstrated ability to perform root cause analysis for complex security incidents.
• Experience in coordinating system changes and managing escalations.
• Familiarity with ITIL fundamentals, including Problem Management, Incident Management, Change Management, and Release Management.
• Solid understanding of Virtualization and Storage technologies.
• Comprehensive understanding of information security policies and best practices in identity management.
• Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues.
• Excellent communication, reporting, and time management skills.

Technical Skills

• Strong understanding of next-generation firewalls (*, FortiGate, Palo Alto, Cisco-FTDs), Intrusion Prevention Systems (IPS), Network Access Control (NAC), Virtual Private Networks (VPNs - IPSEC, Dial-up, SSL etc), and Network Address Translation (NAT).
• Advanced knowledge of IT security infrastructure.
• Proficiency in endpoint security solutions including Data Loss Prevention (DLP), Antivirus (AV), Database Activity Monitoring (DAM), Endpoint Detection and Response (EDR/NDR), and Extended Detection and Response (XDR).
• Strong understanding of web and email security.
• Knowledge of Advanced Persistent Threats (APT), sandboxing, SSLV offloading, and Public Key Infrastructure (PKI) fundamentals and concepts.
• Advanced proficiency in communicating effectively with various security professionals and simplifying complex technical issues.
• In-depth knowledge of security protocols and principles.
• Proficiency in networking technologies, network security, and network monitoring solutions.
• In-depth understanding of TCP/IP, network protocols, packet capture, Wireshark, and tcpdump.

Additional Information

Industry-recognized security certifications such as CCNP Security, CCIE, CISSP, or equivalent related certifications are preferred. Technology/vendor-based certifications are preferred. Operating systems certifications such as MCSE and RHCSA are preferred. The role is full-time and based in Riyadh, Saudi Arabia. Experience required is 5-10 years.

About the Role

Al-Ittihad Club Company is seeking a Retail Franchise & Licensing Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for maximizing commercial intellectual property (IP) revenue through the management of retail franchise partnerships and the Club's licensing program. The position requires a strategic individual focused on balancing commercial growth with the protection and integrity of the Al-Ittihad brand.

The Retail Franchise & Licensing Manager will act as the primary day-to-day contact for the retail franchise partner, ensuring contractual obligations are met, brand standards are maintained, and performance is tracked against Key Performance Indicators (KPIs). The role also involves managing the entire lifecycle of licensing agreements, from onboarding new partners and approving products to tracking royalties and enforcing compliance with the established Licensing Framework. This function serves a dual commercial and brand governance purpose, aiming to drive sustainable, high-margin revenue while safeguarding the Al-Ittihad brand's reputation.

Key Responsibilities

• Serve as the primary operational interface with the Retail Franchise partner, managing the day-to-day relationship and ensuring full adherence to all contractual obligations.
• Monitor and enforce the Contractual Milestone & Accountability Framework, tracking all progressive milestones against agreed timelines, gate conditions, and performance streams.
• Conduct monthly reviews of franchise sales reports, Gross Merchandise Value (GMV), and commission data, preparing Quarterly Business Review (QBR) packs for internal leadership.
• Enforce brand standards across all franchise-operated stores by approving store concepts, visual merchandising planograms, and product ranges prior to launch.
• Coordinate Al-Ittihad Club Company (ICC) location approval for all new store openings, ensuring compliance with site criteria and brand guidelines.
• Manage the store takeover and expansion process, overseeing the handover of existing stores and the onboarding of new franchise locations as per the plan.
• Monitor the franchise partner's marketing commitments, including campaign plans, digital spend allocation, and seasonal product drop calendars.
• Oversee the Retail Franchise & Kit Partner Senior Specialist in managing technical partner obligations and kit-related contractual deliverables.
• Escalate performance shortfalls through the structured consequence mechanism, initiating cure periods, step-in rights, or termination procedures as required.
• Maintain 24/7 ICC data access rights and ensure reporting dashboards are active, accurate, and reviewed on schedule.
• Manage the end-to-end lifecycle of all licensing agreements, from partner identification and onboarding through to royalty collection, compliance monitoring, and renewal or exit.
• Apply and enforce the approved Licensing Framework, including the tiered royalty structure (Tier 1/2/3), stream classification (Itti vs Co-Brand), and the mandatory 7-point licensing checklist for all new submissions.
• Review all incoming licensing proposals against the Resolution 5/2/26 checklist, assessing exclusivity terms, ICC pre-approval process, exit strategy, reputational exposure, and revenue projections.
• Manage the product approval workflow, ensuring all licensed products receive ICC written sign-off prior to production and that no unauthorized products reach the market.
• Track royalty income, minimum guarantee payments, and overall deal performance across the active licensing portfolio, preparing periodic revenue reports for the Head of Franchise & Licensing.
• Oversee the Licensing Specialist in managing partner communications, agreement documentation, and the centralized licensing agreement register.
• Coordinate with Legal/GRC on all new agreements, ensuring no deal is executed without the required sign-off and all contracts meet brand protection standards.
• Monitor compliance with brand audit rights, morality clauses, and auto-termination triggers across all active licensing agreements.
• Manage the 90-day inventory sellout process and post-exit obligations upon agreement termination.
• Identify and develop new licensing opportunities aligned with the Everyday Ittihadi licensing strategy, prioritizing categories within the approved licensing framework.
• Maintain a live centralized register of all franchise and licensing agreements, including key terms, renewal dates, termination triggers, and compliance status.
• Support the Head of Franchise & Licensing in preparing Board submissions, approval presentations, and commercial performance updates.
• Conduct quarterly contract conflict checks across all active agreements for exclusivity overlaps, territorial conflicts, and IP contradictions.
• Ensure all new licensing deals are presented with the standardized checklist.
• Contribute to the development of standard licensing agreement templates and brand governance policies in coordination with Legal.

Qualifications and Requirements

• Minimum: Bachelor’s degree in Business, Marketing, Sports Management, or a related field.
• Minimum: 5+ years of experience in commercial partnerships, licensing, retail management, or franchise operations.
• Preferred: Master’s degree or MBA.
• Preferred: Experience in the sports industry, FMCG licensing, or retail franchise environments.
• Preferred: Exposure to GCC or MENA commercial markets.
• Minimum: Professional working proficiency in both Arabic and English.
• Preferred: Bilingual with native Arabic and fluent English.
• No specific professional certifications are required, but a Licensing International certification or equivalent is preferred.

Required Skills

• Commercial acumen and contract management
• Brand governance and IP protection
• Franchise operations and partner performance management
• Analytical thinking and data-driven reporting
• Stakeholder management and cross-functional collaboration
• Attention to detail and compliance orientation
• Communication and negotiation skills
• People management and team development

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with Al-Ittihad Club Company.

About the Role

Alfanar Projects is seeking a skilled Site Manager with a specialization in Electrical Engineering to oversee the execution of 380 kV Substation projects in Riyadh, Saudi Arabia. This full-time position requires a professional with extensive experience in managing complex electrical infrastructure projects, ensuring adherence to industry standards, and driving successful project completion. The Site Manager will be responsible for supervising all on-site activities, including the installation, testing, and commissioning of high-voltage equipment, demanding strong leadership, technical expertise, and a commitment to quality and safety.

Key Responsibilities

• Supervise daily site activities for 380 kV Substation projects to ensure efficient workflow and progress.
• Monitor and manage the installation, testing, and commissioning of key substation equipment, including GIS, Transformers, Switchgear, and Protection Systems.
• Ensure all site work strictly adheres to Saudi Electricity Company (SEC) standards, approved project drawings, and project specifications.
• Coordinate effectively with site supervisors, foremen, subcontractors, and the project team to ensure seamless operations.
• Diligently track site progress and provide regular, accurate updates to project management.
• Champion and enforce compliance with all relevant safety regulations and quality standards on the project site.
• Proactively identify site issues and provide support in resolving technical challenges during project execution.
• Maintain comprehensive and accurate documentation and site records for all project activities.

Qualifications and Requirements

• A Bachelor's Degree in Electrical Engineering or Power Engineering is mandatory.
• A minimum of 10 to 15 years of progressive experience specifically in 380 kV Substation projects.
• Demonstrated hands-on experience in installation and site supervision within substation environments.
• In-depth knowledge of substation equipment and High Voltage (HV) systems.
• Familiarity with Saudi Electricity Company (SEC) standards is highly preferred.
• The ability to work effectively under challenging site conditions and consistently meet project deadlines.

Required Skills

• Expertise in Installation and Site Supervision.
• Proficiency in Substation Equipment and HV Systems.
• Strong Communication and Coordination skills.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience in the field.

About the Role

AtkinsRéalis is seeking a motivated SLA Manager - AFC to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing all Service Level Agreement (SLA) obligations for AFC contractors, ensuring adherence to contractual Key Performance Indicators (KPIs) and maintaining operational efficiency. The SLA Manager will manage corrective and preventive maintenance activities, review SLA performance reports, validate invoices, and streamline workflows using the EAMS (Maximo) system. This position acts as a technical liaison between contracts, operations, and stakeholders, providing feedback for future contract variations and ensuring the smooth execution of day-to-day AFC operations.

As a global engineering services and nuclear organization, AtkinsRéalis connects people, data, and technology to transform infrastructure and energy systems. We are committed to helping our clients engineer a better future. This role offers an opportunity to contribute to impactful projects within the Saudi Arabian market.

Key Responsibilities

• Manage AFC contractors' SLA obligations in strict accordance with contractual requirements.
• Oversee all AFC corrective and preventive maintenance activities to ensure timely and effective execution.
• Review monthly SLA reports, verifying performance against defined KPIs.
• Substantiate SLA invoices based on performance against defined KPIs.
• Review SLA plans, RAM (Reliability, Availability, Maintainability) plans, and Standard Operating Procedures (SOPs) for all maintenance activities.
• Develop and implement SOPs, processes, and EAMS (Maximo) workflows to streamline SLA management and address any breaches.
• Provide comprehensive technical support to the contracts team for the enforcement of SLA obligations.
• Offer critical technical feedback for the development and refinement of future contract variations.
• Manage and lead the AFC SLA inspection team, ensuring high standards of performance and compliance.
• Oversee EAMS (Maximo) workflows and processes related to service tickets and work orders.
• Develop and manage interface documents with stakeholders, clearly defining scope and escalation matrices.
• Conduct workshops, meetings, and interfaces with internal and external stakeholders to effectively resolve operational issues.

Qualifications and Requirements

• Bachelor's degree in Engineering, IT, or a related field.
• Proven experience in SLA management, including oversight of maintenance activities and contract enforcement.
• Demonstrated ability to evaluate SLA performance and provide insightful technical feedback.
• Strong stakeholder management and liaison capabilities.
• Experience in managing inspection teams and coordinating cross-functional activities.
• Aptitude for resolving operational issues and streamlining processes effectively.

Required Skills

• Strong knowledge of AFC systems, SLAs, and KPIs.
• Proficiency in EAMS (Maximo) for workflow and process management.
• Expertise in SLA management and maintenance oversight.
• Skilled in contract enforcement and stakeholder management.
• Effective leadership and problem-solving abilities.

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in a relevant field.

About the Role

SAB is seeking a skilled and experienced Reconciliation Center of Excellence Manager to join its Finance department in Riyadh, Saudi Arabia. This full-time position is essential for ensuring the accuracy, timeliness, and integrity of all financial reconciliations across the company. The role involves establishing robust reconciliation policies and processes, overseeing daily operations, and driving continuous improvement initiatives. This is an opportunity to lead a critical finance function, contributing to the company's financial health and compliance, and ensuring alignment with regulatory expectations, including those from SAMA.

Key Responsibilities

• Supervise the overall reconciliation function, ensuring accuracy and timeliness across all company accounts.
• Establish and maintain comprehensive reconciliation policies, processes, and escalation standards.
• Oversee daily, weekly, and monthly reconciliations for high-impact company accounts.
• Support the review and approval of reconciliations, and monitor aging items to ensure prompt issue resolution.
• Ensure that Service Level Agreements (SLAs) and quality targets for reconciliations are consistently achieved.
• Coordinate with Finance, Risk, and Audit teams for control reviews and exception reporting.
• Introduce process improvements and automation initiatives, leveraging systems such as SAP or similar platforms.
• Prepare management reports and dashboards to track and communicate reconciliation performance.
• Ensure alignment with SAMA control and financial reporting expectations.
• Contribute to process improvement and automation activities within the reconciliation function.
• Maintain proper documentation and audit trails for all reconciliation activities.
• Track key performance indicators including review accuracy rate (%), exception closure turnaround time, and the number of recurring discrepancies identified.
• Monitor SLA adherence for all reviewed reconciliations.
• Ensure that bank procedures on General Ledger (GL) controls are appropriately aligned with Group best practices.
• Perform quality checks on GL data to ensure the accuracy and consistency of certification by the line of business.
• Manage and monitor daily HUB and GL exceptions for escalation and resolution, providing technical assistance and guidance to other departments to ensure accuracy in the process.
• Manage the maintenance of GL, Interest, HUB, and ALF (Automated Ledger Feed) data.
• Supervise monthly GL accounts certification closing activities in line with internally developed requirements.
• Monitor and maintain the GL ownership tree with approval authorities as per SAB standards.
• Liaise with internal and external auditors to ensure accounts are prepared in a legally compliant manner.
• Coordinate the successful implementation of auditors' recommendations and report progress to management.
• Manage the department to review and identify Risk Control Analysis (RCA) to ensure proper coverage of all critical activities in line with internal control compliance.
• Generate requisite reports (weekly, monthly, ad-hoc) and ensure timely submission to facilitate decision-making.
• Generate reports on discrepancies and anomalies highlighted in the accounting cycle through ledger maintenance.
• Participate in developing plans, systems, and internal processes as required to govern all aspects of the general ledger function per SAB's established policies.
• Undertake other ad-hoc tasks to strengthen the internal control of the finance department.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration.
• 3-5 years of experience in accounting, reconciliation, or financial control.
• A minimum of 2 years in a supervisory or managerial reconciliation role.
• Prior working experience on Oracle, Excel, or custom reconciliation software.
• Solid understanding of reconciliation principles and financial controls.
• Familiarity with IFRS/SOCPA and regulatory compliance in Saudi Arabia.
• Familiarity with banking products and services.
• Holding a professional certification in Accountancy is highly preferable.

Required Skills

• Reconciliation
• Financial Controls
• SAP
• Oracle
• Excel
• IFRS
• SOCPA
• Regulatory Compliance
• Banking Products and Services

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Johnson & Johnson MedTech is seeking a Senior Manager, Global Customer Solutions for Emerging Markets. This role is responsible for leading a high-performing regional Customer Solutions organization, ensuring daily service delivery, driving continuous improvement, and fostering process excellence. The position requires a blend of hands-on operational management and strategic thinking to maintain smooth operations while supporting regional and enterprise initiatives. The ideal candidate will adapt global standards to local market realities, build strong cross-border teams, and drive operational excellence through transformational change.

Key Responsibilities

• Lead end-to-end customer service operations across CEE, Turkey, RCIS & MEA, overseeing order management, returns, critical issues, and SLA performance, serving as the senior escalation point for the Emerging Market region.
• Build and sustain strong relationships with key commercial partners and strategic customer accounts, representing Customer Solutions in commercial and supply chain engagements and supporting high priority customer critical issues.
• Drive operational excellence by standardizing processes, reducing manual touchpoints, and improving interaction and transaction efficiency to elevate the customer experience.
• Ensure consistent application of policies, controls, and regulatory requirements, owning functional governance, risk controls, and operational continuity planning.
• Lead people management for the Customer Solutions team, including recruitment, coaching, and development of front-line leaders, performance conversations, career development planning, retention initiatives, and succession readiness.
• Sponsor and manage transformation and continuous improvement initiatives, including digital customer experience, automation, process harmonization, and AI solutions, adapting global tools and frameworks to local market requirements.
• Lead project management for local and cross-site strategic projects such as technology rollouts, supply chain initiatives, and process redesign, applying continuous improvement/PE methods to solve operational problems.

Qualifications and Requirements

• Minimum Bachelor's degree; an advanced degree is preferred.
• A minimum of 8-10 years of relevant professional experience.
• A minimum of 2 years of people management experience, with experience managing distributed or remote teams being preferred.
• Strong operational leadership with a proven track record of meeting service, quality, and cost targets in complex contact centers or customer operations.
• Demonstrated experience in continuous improvement methodologies, such as Lean, and driving process improvements.
• Experience in identifying digital solutions and implementing AI into customer service operations.
• Excellent communication and partner leadership skills, with comfort in interacting with commercial leaders and cross-functional partners.
• Solid analytical skills and comfort with metrics, reporting, and basic data analysis tools like MS Excel and PowerPoint.

Required Skills

• Customer Management
• Customer Service Operations
• People Leadership
• Order Management
• Returns Management
• SLA Performance
• Commercial Partner Management
• Process Standardization
• Continuous Improvement
• Lean Methodologies
• Digital Solutions
• AI Solutions
• Communication
• Partner Leadership
• Analytical Skills
• MS Excel
• MS PowerPoint
• Contact Center Platforms
• CRM Systems
• EDI/API Customer Channels

Work Environment and Location

This is a full-time position. The role is located in Riyadh, Saudi Arabia. Johnson & Johnson MedTech is recruiting for this role, which is available across multiple countries including Warsaw (Poland), Prague (Czech Republic), Istanbul (Turkey), Moscow (Russia), and Riyadh (Saudi Arabia). Your applications will be considered as a single submission regardless of the posting you apply to. Up to 30% travel may be required. Proficiency in English is required, and knowledge of local languages is considered an added value.

About the Role

Qureos is seeking an Admissions & Registration Manager to oversee the complete student lifecycle, from application to graduation. This role integrates admissions leadership with registrar responsibilities, ensuring all processes are accurate, fair, and compliant with Ministry of Higher Education (MOHE) regulations and institutional policies. In its foundational first year, this position will be crucial in establishing admissions and registration systems, meeting initial enrollment targets, and developing robust processes for accreditation.

Key Responsibilities

• Develop and implement a comprehensive admissions strategy aligned with enrollment targets and MOHE regulations.
• Manage the end-to-end admissions process, including application handling, document verification, eligibility checks, admission decisions, and applicant communication.
• Oversee the admissions Customer Relationship Management (CRM) system for applicant pipeline tracking, reporting, and audit readiness.
• Verify Qiyas and Tahsili scores, along with other academic credentials, to confirm applicant eligibility.
• Coordinate recruitment activities with the Marketing department and manage relationships with schools and educational agents.
• Maintain structured applicant communication workflows for timely and clear engagement.
• Manage the course registration process, including scheduling, add/drop procedures, and capacity planning.
• Maintain accurate and up-to-date student records within the Student Information System (SIS), including grades, credits, academic standing, and enrollment data.
• Issue official student documents such as transcripts, enrollment letters, and certificates.
• Oversee academic calendar processes and conduct graduation audits to ensure all requirements are met.
• Ensure the accuracy of curriculum data and its compliance with academic policies.
• Ensure full compliance with MOHE regulations and PDPL data protection standards.
• Produce regular enrollment and registration reports for institutional leadership.
• Support documentation and audit processes for ETEC/NCAAA accreditation.
• Coordinate with ASU for dual-degree enrollment and credit transfer alignment.
• Lead and mentor admissions and registrar teams, defining workflows, Key Performance Indicators (KPIs), and service standards.
• Handle escalations related to admissions decisions and student record issues.
• Ensure the delivery of a high-quality, student-centered experience throughout the admissions and registration journey.
• Develop the admissions and registration playbook, outlining processes, Service Level Agreements (SLAs), and templates within the first year.
• Achieve inaugural enrollment targets within the first year of operation.
• Implement the SIS for effective registration and records management within the first year.
• Establish end-to-end admit-to-register workflows with robust audit trails within the first year.
• Create essential registrar policies, including grading, withdrawals, and graduation rules, within the first year.
• Develop MOHE-compliant documentation templates within the first year.

Qualifications and Requirements

• Bachelor's degree required; Master's degree preferred.
• Minimum of 6 years of experience in admissions, registrar, or enrollment management roles, with demonstrated leadership experience.
• Strong knowledge of MOHE admissions regulations, including familiarity with Qiyas and Tahsili.
• Proven experience with Student Information Systems (SIS) and admissions CRM systems.
• Understanding of PDPL (Personal Data Protection Law) and academic data governance principles.
• Full professional proficiency in both Arabic and English (bilingual).

Required Skills

• Strategic enrollment management
• Regulatory compliance (MOHE, PDPL, accreditation standards)
• Data integrity and audit readiness
• Student-focused service delivery
• Team leadership, particularly in startup environments
• Strong communication skills in both Arabic and English
• Proficiency with admissions CRM systems
• Proficiency with Student Information Systems (SIS)

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. Strict adherence to MOHE, PDPL, and accreditation standards is paramount, and all systems and processes must be audit-ready at all times. This position is critical to the successful launch of the inaugural student intake.

About the Role

Riyadh Air (RX), headquartered in Riyadh, Saudi Arabia, is establishing itself as a new national airline focused on shaping the future of aviation and enhancing the Kingdom's position as a global hub for trade and travel. As a digitally native airline, Riyadh Air plans to connect the Kingdom to over 100 destinations. We are seeking an experienced aviation logistics leader to join our team as the Manager AOG Desk. This role is central to ensuring aircraft are returned to service promptly and safely by leading Aircraft on Ground (AOG) Desk operations and overseeing spare-parts recovery activities.

Core Responsibilities

The Manager AOG Desk will be responsible for end-to-end AOG coordination, which includes parts sourcing, logistics execution, and managing supplier escalations. A key aspect of this role involves providing real-time communication to stakeholders during operational disruptions. In a high-pressure, time-critical environment, you will prioritize multiple concurrent AOG events, allocate resources effectively, and ensure strict adherence to approved sourcing channels, policies, and procedures. This position requires close collaboration with engineering, maintenance, procurement, logistics providers, and suppliers to achieve rapid and reliable recovery outcomes.

Performance and Improvement

You will define and monitor AOG performance metrics, conduct post-event reviews, and drive continuous improvement initiatives aimed at reducing repeat events, shortening recovery times, and enhancing overall spare-parts readiness. Contribution to AOG budgeting and forecasting, aligned with fleet growth and operational demand, is also a significant part of this role. The ultimate goal is to ensure operational resilience, maintain schedule integrity, and guarantee aircraft availability.

Qualifications and Experience

We are looking for candidates with a degree qualification and a minimum of 7 years of experience leading airline spares, AOG, or logistics teams. Demonstrated exposure to operational control or airline operations environments is essential. You should possess strong hands-on experience managing AOG spare-parts recovery under time-critical conditions, along with proven experience in supplier escalation and logistics execution in similar demanding situations. A solid understanding of inventory control, materials planning, and logistics systems is required, as is experience with compliance-driven processes.

Required Skills and Capabilities

• Ability to make sound decisions under pressure.
• Capability to manage complex, competing priorities.
• Clear communication with senior stakeholders.
• Strong leadership, coordination, and continuous improvement capabilities.
• Proficiency in aviation logistics, spare-parts recovery, and AOG coordination.
• Expertise in parts sourcing, logistics execution, and supplier escalation.
• Skills in prioritizing concurrent AOG events and effective resource allocation.
• Knowledge of compliance with sourcing channels, policies, and procedures.
• Experience in coordinating with engineering, maintenance, procurement, logistics providers, and suppliers.
• Competence in AOG performance metrics management and post-event reviews.
• Experience with AOG budgeting and forecasting.
• Ability to ensure operational resilience, schedule integrity, and aircraft availability.

Job Details

This is a full-time position for the role of Manager AOG Desk at Riyadh Air. The role is based in Riyadh, Riyadh Region. The company requires a minimum of 10 years of relevant experience for this position.

About the Role

TÜV SÜD is seeking a Business Development Manager to lead the strategic growth and operational excellence of TÜV SÜD Academy in the Riyadh Region, Saudi Arabia. This role is responsible for developing and executing the country's Academy strategy to ensure sustainable business growth and solidify market positioning. The Business Development Manager will drive business development initiatives, cultivate key client and government stakeholder relationships, and oversee all aspects of academy operations, including sales, training delivery, certification, and resource management.

This position requires strong leadership capabilities to guide, align, and develop sales and operations teams. The ideal candidate will foster a high-performance culture, ensuring accountability and collaboration across functions to achieve business targets and uphold TÜV SÜD's commitment to quality and excellence.

Key Responsibilities

• Develop and implement a country-specific Academy strategy aligned with regional and global objectives.
• Drive business development activities to achieve revenue and growth targets.
• Establish and manage strategic relationships with key clients, industry partners, and government authorities.
• Lead Key Account Management (KAM) activities to secure long-term partnerships and foster repeat business.
• Engage with regulatory bodies to obtain and maintain training center approvals, licenses, and accreditations.
• Manage and support audits from authorities and accreditation bodies, ensuring compliance with standards.
• Oversee sales and operational activities, including lead management, pipeline tracking, and conversion strategies.
• Lead, manage, and develop sales and operations teams, setting performance targets and monitoring progress.
• Drive a high-performance culture within teams, ensuring accountability and collaboration across sales and operational functions.
• Ensure effective delivery of training programs across various formats (classroom, virtual, e-learning), maintaining high customer satisfaction.
• Develop and manage a pool of qualified trainers, overseeing their onboarding, evaluation, and performance monitoring.
• Identify and secure suitable training venues and ensure operational readiness for training delivery.
• Oversee certification processes, including examination, issuance, and adherence to relevant standards.
• Collaborate with internal teams (sales, technical, marketing, operations) for integrated service delivery.
• Monitor key performance metrics (KPIs), analyze market trends, and provide strategic insights.
• Ensure strict adherence to TÜV SÜD's quality standards, policies, and procedures.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Engineering, or a related field; a Master's degree is an advantage.
• A minimum of 8 to 12 years of progressive experience in training, certification, or service-based industries.
• Proven track record in business development, client relationship management, and strategy execution.
• Demonstrated experience in dealing with government authorities, regulatory bodies, and accreditation processes.
• Strong understanding of training operations, various certification schemes, and learning solutions.
• Experience in managing cross-functional teams and external stakeholders, including trainers, partners, and vendors.
• Familiarity with the Saudi Arabian market and its regulatory environment is highly preferred.

Required Skills

• Exceptional leadership and strategic thinking capabilities.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strong commercial acumen with a results-driven mindset.
• Ability to manage multiple priorities effectively in a dynamic environment.
• Demonstrated experience in leading and managing cross-functional teams, particularly sales and operations, to achieve business targets.
• Strong problem-solving and decisive decision-making capabilities.
• High level of organization and attention to detail.
• Proficiency in CRM systems, Learning Management System (LMS) platforms, and Microsoft Office tools.

Work Environment

This is a full-time, onsite role based in Riyadh, Saudi Arabia. The position requires frequent interaction with clients, partners, and government entities. Travel within the country and occasionally across the region may be involved. The Business Development Manager will represent TÜV SÜD Academy as a key market-facing leader in the country, operating in a fast-paced, target-driven environment.

About the Role

Carrier, a global leader in HVAC, refrigeration, and cold chain solutions, is seeking an experienced Aftermarket Country Division Manager to lead and grow its Services business in Riyadh, Saudi Arabia. This permanent, full-time position offers the opportunity to take full ownership of the Aftermarket Division's Profit and Loss (P&L), driving profitable growth across all service lines. You will be instrumental in shaping the country's service strategy, enhancing customer experiences, and fostering innovation within a dynamic international environment.

As the Aftermarket Country Division Manager, you will oversee Service Modernization, Service Repair operations, Service Agreements and contracts, Parts business management, and Digital service and solution offerings. This role requires a strategic leader with a proven track record in P&L management, sales, operations, and dealer network development, dedicated to building high-performing teams and a customer-centric culture.

Key Responsibilities

• Take full ownership of the Aftermarket Division's P&L, including revenue, margin, cost, and cash flow.
• Manage and drive growth in Service Modernization business.
• Oversee Service Repair operations to ensure efficiency and customer satisfaction.
• Develop and manage Service Agreements and contracts to secure recurring revenue.
• Lead the Parts business management to optimize availability and profitability.
• Drive the development and implementation of Digital service and solution offerings.
• Provide strong leadership to Sales and Operations teams within the division.
• Develop and execute the country service strategy, aligning with regional and global objectives.
• Define the service portfolio, pricing strategies, and value propositions to enhance market competitiveness.
• Lead service sales and operations to achieve revenue and margin targets.
• Develop and implement go-to-market strategies for modernization, repair, service agreements, and parts.
• Strengthen key customer relationships and increase service contract penetration.
• Build and execute the Parts Global Market Team (GMT) strategy with dealers.
• Develop and implement stock management and inventory planning models for parts.
• Improve parts availability, inventory turns, and dealer performance.
• Lead digital service transformation and the introduction of new digital offerings.
• Drive the adoption of digital tools for predictive maintenance and remote monitoring.
• Enhance customer experience through the implementation and optimization of digital platforms.
• Build and lead high-performing service, sales, and parts teams.
• Develop organizational capability and implement succession plans for key roles.
• Promote a performance-driven and customer-centric culture within the division.

Qualifications and Requirements

• Bachelor’s degree in Engineering, with a Mechanical Engineering background being preferred.
• A minimum of 15 years of experience in Service, Aftermarket, or Industrial Operations.
• Proven experience in P&L leadership, demonstrating a strong understanding of financial management and business growth.
• Demonstrated experience in service sales, operations management, and parts management.
• Experience working effectively with dealer networks.
• Experience with digital service initiatives and their implementation.

Required Skills

• Expertise in Service Modernization business.
• Proficiency in Service Repair operations.
• Strong understanding of Service Agreements and contracts.
• Skills in Parts business management.
• Experience with Digital service and solution offerings.
• Leadership of Sales and Operations teams.
• Strategic and Business Leadership capabilities.
• Excellence in Sales & Operations execution.
• Proficiency in Parts Strategy & Dealer Management.
• Aptitude for Digitalization & Innovation.
• Strong People Leadership skills.
• P&L leadership and financial acumen.
• Service sales strategy and execution.
• Operations management and optimization.
• Parts management and supply chain understanding.
• Dealer network development and management.
• Digital service strategy and implementation.

Work Environment and Contract Details

This is a permanent, full-time position based in Riyadh, Saudi Arabia. Carrier offers development opportunities and a professional working environment. The recruitment process typically involves an initial call with the sourcing/recruitment team followed by an interview with the hiring manager.

Carrier is committed to fostering an inclusive and diverse workplace. The company's values are respect, integrity, inclusion, innovation, and excellence. Carrier is an Equal Opportunity/Affirmative Action Employer.

About the Role

PepsiCo is seeking a Commercialization Associate Manager to join its team in Riyadh, Saudi Arabia. This role is a key part of the Innovation & Commercialization function, supporting PepsiCo's growth strategy. The position will focus on portfolio transformation, innovation pipeline management, and commercialization excellence within Saudi Arabia, contributing to both short-term performance and long-term portfolio direction. The role also has the potential to influence innovation agendas across the Middle East and globally.

PepsiCo's portfolio of beverages and convenient foods is consumed globally, with iconic brands such as LAY’S®, DORITOS®, CHEETOS®, GATORADE®, PEPSI®, and QUAKER®. The company's vision is to be a global leader by focusing on sustainability and human capital through its pep+ strategic transformation.

Key Responsibilities

• Provide leadership across desirability, feasibility, and viability assessments for innovation initiatives at project and pipeline levels, ensuring strategic alignment and affordability.
• Ensure that pep+ principles are integrated into all innovation efforts.
• Identify and scale successful innovations within the market unit by utilizing PepsiCo's digitalized innovation Hopper and collaborating with functional peers.
• Support desirability assessments with marketing teams, drive feasibility and viability evaluations, and develop comprehensive roll-out plans and associated capability investments.
• Define and shape the role of innovation within the KSA growth strategy, impacting business performance, incrementality, and portfolio mix.
• Drive key PepsiCo innovation KPIs, including profitable growth, pipeline sufficiency, launch stickability, and simplification.
• Collaborate with Marketing, R&D, and Supply Chain to develop the market unit's Innovation Hopper, focusing on sufficiency, scalability, capability investments, and trade-offs.
• Enable calendar development for KSA across innovation, Positive Choices, Planet Positive, and PPA, ensuring alignment with strategic priorities, growth, and profitability targets.
• Ensure commercialization readiness of calendars for annual operating plans and customer engagement, providing pre- and post-launch governance for critical projects.
• Drive calendar execution by assessing readiness, identifying risks, and engaging with Sales to ensure project focus.
• Optimize execution plans to minimize cost and complexity, and focus on the sustained success of previous launches.
• Lead the end-to-end delivery of transformation initiatives, managing scope, milestones, risks, and cross-functional alignment.
• Coordinate across Marketing, Sales, R&D, Supply Chain, and Finance to ensure projects are delivered on scope, budget, and time.
• Proactively manage risks and opportunities pre- and post-launch to maximize project scale and success.
• Oversee Business Unit Innovation governance and the Stage Gate decision-making process to ensure cross-functional alignment and strategic trade-offs.
• Lead performance reviews and integrate learnings into future projects and calendars.
• Drive portfolio transformation in partnership with key functions, building an innovation hopper and pipeline aligned with Saudi growth priorities and global strategy.
• Champion key platforms such as Oven Baked, Functional Snacking via Sun, and Sweevory, translating strategy into scalable, commercially viable propositions.
• Govern the MyInnovations portal, ensuring a continuously updated innovation hopper and pipeline aligned with global priorities.
• Maintain high standards for data accuracy, completeness, and timeliness within MyInnovations.
• Establish discipline around milestone tracking to ensure proactive management of project timelines.
• Serve as the primary point of accountability for pipeline visibility, enabling data-driven leadership decisions.
• Embed end-to-end excellence across the innovation lifecycle, from ideation to commercialization, ensuring cross-functional coordination and delivery rigor.

Qualifications and Requirements

• Minimum of 9+ years of business experience, preferably in consumer, commercial, or supply chain roles.
• Minimum Bachelor's Degree, ideally in business studies, engineering, or finance.
• High level of business acumen, demonstrating commercial and organizational understanding, and financial astuteness.
• Understanding of the end-to-end innovation process, including P&L fundamentals, Supply Chain, and Go-to-Market strategies is advantageous.
• Results-oriented with a high degree of personal initiative and leadership, capable of operating effectively in a fast-paced, cross-functional environment with limited resources.
• Strong self-driven leadership with effective communication and collaboration skills.
• Ability to influence at all levels and manage conflict effectively.
• Proven commercial project leadership and management skills, with the ability to manage complex functional interdependencies in project timelines.
• Strong process thinking committed to driving efficiency.
• Proficiency in data analysis and interpretation to develop business recommendations.
• Strong analytical thinking to comprehend potential challenges and propose feasible solutions.
• Ability to articulate a compelling vision and inspire others.
• Effectively influences others to align on key business issues using various skills and approaches.
• Takes action and supports the team in delivering quality results with appropriate urgency.
• Demonstrates perseverance in achieving goals while managing competing priorities.
• Engages and collaborates with individuals and teams across the organization to enhance business results.
• Builds trusting relationships with internal and external stakeholders.
• Actively listens and ensures others feel their concerns and ideas are heard.

Required Skills

• Commercial Project Leadership
• Data Analysis
• Analytical Thinking
• Communication
• Collaboration
• Leadership
• Influencing
• Conflict Management

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 5-10 years of experience.

PepsiCo is an equal opportunity employer committed to diversity and inclusion. The company complies with global human rights policies and equality laws, and does not discriminate based on age, pregnancy or marital/civil partnerships, religion or belief, gender, or disability. PepsiCo is Mowaamah-GOLD certified in Saudi Arabia.

About the Role

JMG Solutions, a specialist in data centre design and build, is seeking an experienced HSE Country Manager to lead the Health, Safety, and Environment strategy for its expanding portfolio of mission-critical data centre projects in the Kingdom of Saudi Arabia. This senior, client-side leadership position is crucial for driving HSE excellence throughout the project lifecycle, from design and engineering to construction and final delivery. The successful candidate will ensure the highest standards of safety and environmental compliance are met, contributing to the successful execution of major developments in the region.

Key Responsibilities

• Lead the development and implementation of the HSE strategy across multiple data centre projects in Saudi Arabia.
• Ensure full compliance with local regulations, client-specific requirements, and international HSE standards.
• Provide client-side HSE leadership and oversight during design and construction phases.
• Oversee and manage the HSE performance of all contractors and subcontractors on project sites.
• Promote and embed a robust safety culture among all project stakeholders.
• Conduct regular site audits, inspections, and risk assessments to identify and mitigate hazards.
• Lead incident investigations, ensuring root cause analysis and implementation of corrective actions.
• Integrate HSE requirements into design, engineering, and project delivery activities.
• Prepare and present detailed reports on HSE performance to senior leadership and stakeholders.
• Provide guidance and leadership to site-based HSE teams.

Qualifications and Requirements

• Proven experience in a senior HSE leadership role (*, Country Manager, Regional HSE Lead).
• Strong background in data centre or mission-critical construction environments.
• Previous experience in the Middle East, with a preference for Saudi Arabia.
• Client-side or consultancy background is highly preferred.
• In-depth knowledge of international HSE standards, including ISO 45001 and ISO 14001.
• Demonstrated ability to manage multiple complex projects simultaneously.
• A NEBOSH Diploma or equivalent qualification is essential.

Required Skills

• HSE Strategy Development and Implementation
• Ensuring Compliance with Local Regulations
• Client-Side HSE Leadership
• Oversight of Contractor and Subcontractor HSE Performance
• Safety Culture Promotion and Embedding
• Conducting Site Audits and Inspections
• Performing Risk Assessments
• Leading Incident Investigations
• Root Cause Analysis and Corrective Actions
• Integrating HSE into Design and Project Delivery
• HSE Performance Reporting
• Leadership of Site-Based HSE Teams
• Expertise in Data Centre or Mission-Critical Construction Environments
• Experience in the Middle East Market
• Client-Side or Consultancy Background
• Proficiency in ISO 45001 and ISO 14001 Standards
• Strong Leadership and Management Capabilities
• Excellent Communication Skills
• Effective Stakeholder Management
• Ability to Manage Multiple Complex Projects

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. The role offers the opportunity to work on major, high-profile projects and to influence HSE standards across significant developments. A competitive tax-free salary package is provided, along with full expatriate benefits, including accommodation, flights, and travel allowances.

About the Role

Carrier, a global leader in HVAC, refrigeration, and cold chain solutions, is seeking an experienced After Market Country Division Manager to join their team in Riyadh, Saudi Arabia. This permanent, full-time position offers the opportunity to lead and grow the Services business with full P&L ownership. You will be instrumental in driving profitable growth across all service lines, including Service Modernization, Service Repair, Service Agreements, Parts, and Digital Service offerings. The role requires a strategic leader who can effectively manage Sales and Operations teams, foster strong dealer collaboration, ensure optimal parts availability, and champion digital transformation within the aftermarket division. Carrier is renowned for its pioneering spirit and commitment to creating healthier environments and reducing environmental impact through its industry-leading services and solutions.

Key Responsibilities

• Assume full ownership of the Aftermarket Division's Profit & Loss (P&L), encompassing revenue, margin, cost, and cash flow.
• Oversee and manage the Service Modernization business.
• Direct Service Repair operations to ensure efficiency and customer satisfaction.
• Manage Service Agreements and contracts, ensuring client retention and growth.
• Lead the Parts business management, focusing on availability and profitability.
• Drive the development and implementation of digital service and solution offerings.
• Provide strong leadership to both Sales and Operations teams within the division.
• Develop and execute the country service strategy, ensuring alignment with regional and global objectives.
• Define the service portfolio, pricing strategies, and value propositions to enhance market competitiveness.
• Lead service sales and operations to achieve targeted revenue and margin goals.
• Develop and implement effective go-to-market strategies for modernization, repair, service agreements, and parts.
• Strengthen key customer relationships and increase service contract penetration.
• Build and execute the Parts Go-to-Market (GMT) strategy in collaboration with dealers.
• Develop and optimize stock management and inventory planning models for parts.
• Improve parts availability, inventory turns, and overall dealer performance.
• Lead the digital service transformation and the introduction of new digital offerings.
• Drive the adoption of digital tools for predictive maintenance and remote monitoring capabilities.
• Enhance the overall customer experience through the strategic deployment of digital platforms.
• Build and lead high-performing service, sales, and parts teams.
• Develop organizational capability and implement robust succession plans.
• Promote a performance-driven and customer-centric culture throughout the division.

Qualifications and Requirements

• Bachelor's degree in Engineering, with a preference for Mechanical Engineering.
• A minimum of 15 years of progressive experience in Service, Aftermarket, or Industrial Operations.
• Demonstrated success in P&L leadership, service sales, operations management, and parts management.
• Proven experience working effectively with dealer networks.
• Experience in implementing and managing digital service initiatives.

Required Skills

• P&L leadership
• Service sales
• Operations management
• Parts management
• Dealer network management
• Digital service initiatives
• Leadership and team building
• Strategy development and execution
• Business development
• Customer relationship management
• Inventory planning and optimization
• Digital transformation

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Carrier offers development opportunities and an international working environment. The recruitment process includes an initial call with the sourcing/recruitment team followed by an interview with the hiring manager.

About the Role

Accenture Middle East is seeking a Cyber Readiness & Crisis Senior Manager to join its team in Riyadh, Saudi Arabia. As a global professional services company, Accenture offers a wide range of services in strategy, consulting, interactive, technology, and operations, with extensive digital capabilities. The Security practice is a rapidly growing area within the business, with significant expansion plans. The global Cyber Investigation and Forensic Response (CIFR) practice is expanding to deliver incident response services to enterprise customers. This role provides an opportunity to build a career within an innovative culture focused on shared success and diverse thinking.

You will be part of a specialized team within Accenture Security CIFR, responding to major data breaches globally and conducting cyber threat hunting in complex business environments. Utilizing various tools and Digital Forensic and Incident Response (DIFR) techniques, you will work in a fast-paced, collaborative environment with a diverse team dedicated to providing expert incident response services to Accenture customers. This position requires individuals who can engage with C-suite executives and guide senior leadership in developing strategies for robust security and enterprise resilience capabilities. Deep industry expertise is crucial for understanding client needs and advising executives on strategies within the incident response landscape.

Key Responsibilities

• Lead incident response engagements, coordinating on-site and remote investigations.
• Identify and investigate intrusions to determine causes and the extent of breaches.
• Conduct data collection, host and network digital forensics, log analysis, and malware analysis using DIFR techniques, including EDR solutions and threat intelligence.
• Lead threat hunting engagements.
• Perform incident response within various Cloud platforms.
• Identify attacker Tactics, Techniques, and Procedures (TTPs) to develop indicators of compromise.
• Develop and implement dynamic remediation plans in conjunction with incident response engagements.
• Author comprehensive client reports detailing investigative findings.
• Communicate effectively with customers, stakeholders, and legal counsel on technical and strategic matters throughout the engagement lifecycle.
• Support Accenture leadership in scoping engagements with methodical approaches based on customer requirements.
• Mentor and train CIFR team members.
• Contribute to the global practice by developing and maintaining service offerings.

Qualifications and Requirements

• Strong knowledge of incident response, digital forensics, and cyber incident investigation processes.
• Familiarity with common DFIR toolsets.
• DFIR-related knowledge of Microsoft Windows, GNU/Linux, and MacOS operating systems.
• Experience with Threat Hunting on both endpoint and network levels.
• Ability to identify attacker TTPs and develop indicators of compromise.
• Understanding of attacker eradication, and improvements to monitoring and protection capabilities.
• Experience developing and implementing dynamic remediation plans for customers.
• Understanding of enterprise environments and their functionality.
• Knowledge of common malware types, behaviors, and infection vectors.
• Ability to lead a team of investigators during demanding engagements, including client interaction.
• Excellent project management and client-facing communication skills.
• Experience with Cloud environments.
• Experience with OT and ICS environments.
• Knowledge of scripting and programming languages.
• Experience with reverse engineering and sandboxing technologies.
• Relevant degree in computing/IT.
• Possession of security certifications such as GREM, GCFE, GCFA, CEH, GCIH, or equivalent.
• Minimum 5 years of DFIR experience.

Required Skills and Expertise

• Incident Response
• Digital Forensics
• Cyber Incident Investigation
• DFIR Toolsets
• Operating Systems: Microsoft Windows, GNU/Linux, MacOS
• Threat Hunting (Endpoint and Network)
• Attacker Tactics, Techniques, and Procedures (TTPs) Identification
• Indicators of Compromise Development
• Remediation Plan Development and Implementation
• Enterprise Environment Understanding
• Malware Analysis and Infection Vector Understanding
• Team Leadership in Investigations
• Client Interaction
• Project Management
• Client-Facing Communication
• Cloud Environments
• Operational Technology (OT) and Industrial Control Systems (ICS) Environments
• Scripting and Programming Languages
• Reverse Engineering and Sandboxing Technologies
• Security Certifications (*, GREM, GCFE, GCFA, CEH, GCIH)
• Data Collection
• Host and Network Digital Forensics
• Log Analysis
• Malware Analysis
• Living-of-the-Land Techniques
• EDR Solutions and Threat Intelligence Application
• Threat Hunting Engagement Leadership
• Incident Response in Cloud Platforms
• Client Report Authoring
• Customer Interface (Technical and Strategic)
• Mentoring and Training Team Members
• Service Offering Development and Maintenance

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. You will be part of a dynamic team within Accenture's Cyber Investigation and Forensic Response (CIFR) practice, working in a fast-paced, highly collaborative environment with a diverse team.

About the Role

Accenture Middle East is seeking a skilled OT Incident Response professional to join its team in Riyadh, Saudi Arabia. This role is essential for maintaining the security and operational integrity of Operational Technology (OT) and Industrial Control Systems (ICS) environments. As a senior technical authority within the OT Security Operations Center (SOC), the position involves advanced threat hunting, OT-aware digital forensics and incident response (DFIR), and the development of detection capabilities. The role also includes mentoring junior analysts and serving as the primary escalation point for complex industrial threat scenarios, focusing on safeguarding critical infrastructure.

Key Responsibilities

• Lead investigations and responses for complex, high-severity, and suspected targeted attacks against OT/ICS environments.
• Conduct proactive, hypothesis-driven threat hunting across OT networks and assets, including the design and execution of hunt campaigns.
• Perform OT-aware DFIR, including forensic acquisition and analysis of ICS hosts, engineering workstations, HMIs, controllers, and network captures, while preserving process safety and evidence integrity.
• Design, build, and tune detection content and correlation rules, managing the detection engineering lifecycle for the OT SOC.
• Operationalize OT threat intelligence, mapping it to detections via MITRE ATT&CK for ICS.
• Define, document, and continuously improve OT incident response playbooks and runbooks.
• Serve as the senior escalation point and mentor for L1/L2 analysts, providing technical coaching and quality review of investigations.
• Lead and support OT tabletop exercises and purple team/adversary emulation activities.
• Advise on OT network architecture, segmentation, and monitoring placement to identify and close detection gaps.
• Produce executive and technical incident reports, briefing stakeholders on root cause, impact, and remediation strategies.
• Support compliance, audit, and regulatory reporting aligned with NCA OTCC-1:2022, ECC, and ISA/IEC 62443, including incident notification expectations.

Qualifications and Experience

• Bachelor's degree in Cybersecurity, Computer/Electrical/Instrumentation Engineering, or a related field. A Master's degree is considered a plus.
• 6 to 10+ years of cybersecurity experience, with a minimum of 4 years specifically in OT/ICS security operations, DFIR, or threat hunting.
• Deep expertise in OT protocols and ICS architectures (DCS, SCADA, PLC, SIS) and a strong understanding of the Purdue model.
• Proven experience leading OT/ICS incident response and forensic investigations.
• Strong command of OT monitoring platforms such as Nozomi, Claroty, Dragos, Tenable OT, and Defender for IoT.
• Proficiency in SIEM detection engineering using platforms like Splunk, QRadar, or Sentinel.
• Advanced working knowledge of MITRE ATT&CK for ICS, NIST SP 800-82, ISA/IEC 62443, and NCA OTCC.

Required Skills and Aptitude

• Expert analytical, forensic, and reverse-engineering/malware analysis aptitude within an OT context.
• Strong leadership, mentoring, and stakeholder management skills.
• Sound judgment in balancing cybersecurity response with process safety and operational availability.
• Excellent written and verbal communication skills in English; Arabic proficiency is strongly preferred for regulator and executive engagement.
• Ability to perform OT incident response and threat hunting.
• Proficiency in digital forensics and incident response methodologies.
• Skilled in detection engineering and OT threat intelligence analysis.
• Familiarity with MITRE ATT&CK for ICS, NCA OTCC-1:2022, ECC, and ISA/IEC 62443 standards.
• Knowledge of OT protocols and ICS architectures, including the Purdue model.
• Experience with OT monitoring platforms (Nozomi, Claroty, Dragos, Tenable OT, Defender for IoT) and SIEM detection engineering (Splunk, QRadar, Sentinel).
• Understanding of NIST SP 800-82.
• Strong general analytical and forensic skills.
• Aptitude for reverse-engineering and malware analysis.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires availability for on-call escalation and incident leadership outside of normal working hours. Preferred certifications include GRID, GCIP, GICSP, GCFA, or GREM (GIAC). Vendor expert-level certifications from Dragos, Claroty, or Nozomi are also highly valued.