Hotel Monitoring Specialist Jobs in Riyadh

About the Role

IHG Hotels & Resorts is seeking a dedicated Security Officer (CCTV Operator) to join our team in Riyadh, Saudi Arabia. This full-time role is crucial in maintaining a safe, secure, and welcoming environment for our guests, colleagues, visitors, and hotel assets. As a CCTV Operator, you will be at the forefront of our security operations, monitoring and managing the hotel's surveillance systems to ensure the highest standards of safety and service are upheld.

This position offers an opportunity for individuals with 0-1 year of experience to begin their career in security within a globally recognized hospitality brand. You will play a vital role in incident response, operational support, and the overall security posture of the hotel.

Key Responsibilities

• Monitor all CCTV cameras, access control systems, fire alarm panels, and other security equipment to ensure effective surveillance of the property.
• Identify, investigate, and report suspicious activities, security breaches, safety hazards, and operational irregularities.
• Maintain continuous observation of public areas, entrances, exits, back-of-house locations, and other critical areas of the hotel.
• Record, document, and escalate incidents promptly according to hotel procedures.
• Support emergency response activities, including fire alarms, medical emergencies, evacuations, and security incidents.
• Coordinate with Security Officers, Duty Managers, and relevant departments during investigations and emergency situations.
• Ensure CCTV recordings and security data are handled confidentially and in accordance with company policies and local regulations.
• Conduct routine checks of surveillance and security equipment, reporting any malfunctions or maintenance requirements.
• Maintain accurate logs, shift reports, incident reports, and security records.
• Assist with access control management, visitor monitoring, key control, and contractor supervision when required.
• Support loss prevention initiatives by monitoring potential theft, fraud, and unauthorized access.
• Provide professional assistance to guests and colleagues while maintaining a high level of customer service.
• Remain familiar with hotel emergency procedures, security protocols, and local legal requirements.
• Participate in security training, drills, and continuous improvement initiatives.

Qualifications and Requirements

• High school diploma or equivalent qualification.
• Previous experience in security operations, CCTV monitoring, or a related field is preferred.
• Knowledge of CCTV systems, surveillance equipment, and security procedures.
• Basic computer skills and ability to prepare reports and maintain records.
• Good observation, analytical, and problem-solving skills.
• Ability to remain calm and make sound decisions during emergencies.
• Strong communication and interpersonal skills.
• Ability to work rotating shifts, weekends, public holidays, and overnight duties as required.
• Relevant security or CCTV certification/license (where required by local regulations).

Required Skills

• CCTV systems operation
• Surveillance equipment management
• Security procedures knowledge
• Computer proficiency for report preparation and record maintenance
• Strong observation and analytical skills
• Effective problem-solving abilities
• Excellent communication and interpersonal skills
• High attention to detail
• Integrity and confidentiality
• Situational awareness
• Customer focus
• Teamwork and collaboration
• Accountability
• Emergency response readiness

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work rotating shifts, including weekends, public holidays, and overnight duties as needed. IHG Hotels & Resorts is a globally recognized hospitality brand committed to maintaining high standards of safety and service.

About the Role

Nova M Hotel - Edge by Rotana is seeking committed security professionals to join its growing team. As a Security Officer, you will be responsible for the protection and safety of all hotel guests, staff, and their belongings, as well as all hotel assets. This role requires a proactive and vigilant individual, dedicated to maintaining a safe and secure environment.

Security Officer Responsibilities

Your responsibilities will include ensuring the safety and security of the hotel premises and its occupants. This position demands a high level of professionalism, attention to detail, and the ability to respond effectively to various situations.

• Conduct foot patrols and rounds throughout the hotel to ensure and protect the safety of guests and staff.
• Respond promptly to emergency and non-emergency requests for assistance in a professional and friendly manner.
• Detect situations that threaten safety and security, such as unwanted visitors, damages, or aggressive behavior.
• Obtain all lost and found reports, investigate incidents, follow up on findings, and determine the appropriate course of action.
• Monitor designated areas using CCTV systems.
• Ensure that emergency exit doors are clear of any obstructions at all times.
• Verify that fire-fighting and safety equipment are in their correct places and readily accessible.
• Perform all tasks consistently in line with hotel standards and adhere to all legal and regulatory requirements without compromise.

Qualifications and Essential Requirements

• Must hold a certified Security Officer certificate.
• Previous experience is preferred, preferably in hotel security or a similar background in a security branch.
• Proficiency in English, both spoken and written, is essential.
• Ability to follow safety and security rules and procedures without compromise at all times.
• The ideal candidate must possess practical skills and have a positive, proactive, and flexible attitude.
• Ability to work effectively in a busy environment and remain calm under pressure.
• Must have a strong attention to detail.

Required Skills

• Security
• Surveillance
• Emergency Response
• CCTV Monitoring
• Fire Safety
• Understanding of the job nature
• Teamwork
• Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

Additional Job Details

Additional certifications such as CPR, First Aid, Basic Fire Fighting (BHV), or Automated External Defibrillator (AED) usage are certainly a plus.

Job Title: Security Officer

Company: Nova M Hotel - Edge by Rotana

Location: Riyadh, Riyadh, Saudi Arabia

Job Type: Full-time

Experience Required: 2-5 Years