Hotel Monitoring Specialist Jobs in Riyadh

About the Role

IHG Hotels & Resorts is seeking a dedicated Security Officer (CCTV Operator) to join our team in Riyadh, Saudi Arabia. This full-time role is crucial in maintaining a safe, secure, and welcoming environment for our guests, colleagues, visitors, and hotel assets. As a CCTV Operator, you will be at the forefront of our security operations, monitoring and managing the hotel's surveillance systems to ensure the highest standards of safety and service are upheld.

This position offers an opportunity for individuals with 0-1 year of experience to begin their career in security within a globally recognized hospitality brand. You will play a vital role in incident response, operational support, and the overall security posture of the hotel.

Key Responsibilities

• Monitor all CCTV cameras, access control systems, fire alarm panels, and other security equipment to ensure effective surveillance of the property.
• Identify, investigate, and report suspicious activities, security breaches, safety hazards, and operational irregularities.
• Maintain continuous observation of public areas, entrances, exits, back-of-house locations, and other critical areas of the hotel.
• Record, document, and escalate incidents promptly according to hotel procedures.
• Support emergency response activities, including fire alarms, medical emergencies, evacuations, and security incidents.
• Coordinate with Security Officers, Duty Managers, and relevant departments during investigations and emergency situations.
• Ensure CCTV recordings and security data are handled confidentially and in accordance with company policies and local regulations.
• Conduct routine checks of surveillance and security equipment, reporting any malfunctions or maintenance requirements.
• Maintain accurate logs, shift reports, incident reports, and security records.
• Assist with access control management, visitor monitoring, key control, and contractor supervision when required.
• Support loss prevention initiatives by monitoring potential theft, fraud, and unauthorized access.
• Provide professional assistance to guests and colleagues while maintaining a high level of customer service.
• Remain familiar with hotel emergency procedures, security protocols, and local legal requirements.
• Participate in security training, drills, and continuous improvement initiatives.

Qualifications and Requirements

• High school diploma or equivalent qualification.
• Previous experience in security operations, CCTV monitoring, or a related field is preferred.
• Knowledge of CCTV systems, surveillance equipment, and security procedures.
• Basic computer skills and ability to prepare reports and maintain records.
• Good observation, analytical, and problem-solving skills.
• Ability to remain calm and make sound decisions during emergencies.
• Strong communication and interpersonal skills.
• Ability to work rotating shifts, weekends, public holidays, and overnight duties as required.
• Relevant security or CCTV certification/license (where required by local regulations).

Required Skills

• CCTV systems operation
• Surveillance equipment management
• Security procedures knowledge
• Computer proficiency for report preparation and record maintenance
• Strong observation and analytical skills
• Effective problem-solving abilities
• Excellent communication and interpersonal skills
• High attention to detail
• Integrity and confidentiality
• Situational awareness
• Customer focus
• Teamwork and collaboration
• Accountability
• Emergency response readiness

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work rotating shifts, including weekends, public holidays, and overnight duties as needed. IHG Hotels & Resorts is a globally recognized hospitality brand committed to maintaining high standards of safety and service.

About the Role

Le Méridien Hotels & Resorts is seeking a dedicated Supervisor-Loss Prevention to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is responsible for safeguarding the property, ensuring guest and employee safety, and maintaining operational integrity. The role requires a proactive and observant individual committed to upholding the standards of the Le Méridien brand.

Role Context and Responsibilities

As a Supervisor-Loss Prevention, you will contribute to creating a secure environment for guests and staff. Your responsibilities will include patrolling all areas of the property to ensure security and safety, securing guest rooms, and assisting guests with room access. You will conduct emergency response drills and perform daily physical hazard and safety inspections to identify and mitigate risks. The role also involves conducting investigations and interviews, performing key control audits, and monitoring CCTV and alarm systems for suspicious activity. You will authorize, monitor, and document access to secured areas, and assist guests and employees during emergency situations. This includes responding to accidents, administering first aid and CPR when necessary, and gathering information to complete comprehensive reports accurately. Maintaining the confidentiality of all reports and documents is essential. You will also be responsible for defusing disturbances in accordance with company policies, resolving safety hazard situations, and handling interruptions and complaints professionally. Escorting unwelcome persons from the property and ensuring strict compliance with alcoholic beverage control laws are also part of the role. You will utilize proper code responses when calling for assistance and provide necessary paperwork to employees. Additionally, you will assist management in training, motivating, and coaching employees, serving as a role model, and acting as a first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Adherence to all company policies and procedures, reporting accidents, injuries, and unsafe work conditions, and completing required safety training are mandatory.

Qualifications and Experience

Candidates should possess a high school diploma or *** equivalent. A minimum of 2 years of related work experience in loss prevention or security is required, along with at least 1 year of supervisory experience. The role demands the ability to read and visually verify information in various formats, including small print, and to visually inspect tools, equipment, or machines for defects. Proficiency in entering and locating work-related information using computers and/or point of sale systems is necessary. Candidates must be able to move at a speed required to respond to work situations, such as running, walking, or jogging, and be able to stand, sit, or walk for extended periods or entire work shifts. Physical requirements include the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance. Fine motor skills and hand-eye coordination are needed for grasping, turning, and manipulating objects of varying size and weight. The role also requires the ability to move through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the physical demands. Willingness to perform other reasonable job duties as requested by Supervisors is expected. Some states may have additional licensing or registration requirements.

Key Skills and Competencies

• Emergency Response
• Safety Inspections
• Investigations
• Key Control
• CCTV Monitoring
• Alarm Systems Monitoring
• Access Control
• First Aid/CPR
• Report Writing
• Confidentiality
• Conflict Resolution
• Complaint Handling
• Knowledge of Alcoholic Beverage Control Laws
• Training, Motivation, and Coaching
• Role Modeling
• Adherence to Company Policies and Procedures
• Guest Service Standards
• Professional Communication
• Teamwork
• Quality Expectations
• Proficiency with Computer Systems
• Proficiency with Point of Sale Systems

Work Environment and Professionalism

This is a full-time, non-management position located in Riyadh, Saudi Arabia. Maintaining a clean and professional uniform and personal appearance is required. Protecting company assets and maintaining confidentiality of proprietary information are key aspects of the role. Candidates are expected to welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking guests with genuine appreciation. Speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette are also essential. Developing and maintaining positive working relationships with colleagues, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees are crucial for success. Ensuring adherence to quality expectations and standards is also a core requirement.

Additional Information

This position is classified under Loss Prevention & Security. The role is based at King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, 11544. The schedule is full time, and the position is not located remotely. The required experience for this role is 2-5 years.