About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard hotel procedures. The Guest Experience Expert will proactively deliver a range of services throughout a guest's stay to ensure seamless and exceptional interactions.
This is a full-time, non-management position within Rooms & Guest Services Operations. The role embodies W Hotels' mission to "ignite curiosity, expand worlds" by facilitating new experiences for guests. The position operates within a brand known for its innovative approach to luxury and a "Whatever/Whenever" service culture.
Key Responsibilities
While specific duties are not detailed, responsibilities for this role are expected to include:
- Proactively engaging with guests to understand and anticipate their needs during their stay.
- Providing a range of services to support guests throughout their hotel experience.
- Taking initiative to address operational needs as they arise within the hotel space.
- Handling guest requests and inquiries efficiently and effectively.
- Completing necessary reports and administrative tasks.
- Sharing local insights and highlights to enhance the guest's visit.
- Ensuring guest transactions are integrated into their overall experience.
- Contributing to a safe and secure work environment.
- Adhering to company policies and procedures.
- Maintaining confidentiality of guest and company information.
- Protecting company assets and upholding quality standards.
- Presenting a professional uniform, appearance, and communication style.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- No specific work experience is required for this role.
- No supervisory experience is required.
- No specific licenses or certifications are required.
Required Skills
- Guest Services
- Customer Service
- Communication
- Problem-Solving
Work Environment and Location
This is a full-time position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Physical requirements include standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is committed to being an equal opportunity employer and fosters an environment where diverse backgrounds are valued. They are dedicated to non-discrimination on any protected basis.