Maintenance Supervisor Jobs in Riyadh

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a dedicated Renovation Field Support Engineer to join our team. This full-time position is based in the Riyadh Region, serving both Riyadh and Al Khobar. The role is critical for ensuring the safe, efficient, and high-quality execution of renovation projects for existing equipment, systems, and facilities. The Renovation Field Support Engineer will provide essential technical and project support, ensuring all work adheres to Otis's engineering standards and regulatory requirements.

As a global leader in elevator and escalator services, Otis moves billion people daily. We are committed to fostering an innovative, diverse, and supportive community. We invest in employee development through opportunities, training, and resources, including our Employee Scholar Program.

Key Responsibilities

• Conduct site assessments to evaluate the condition of existing systems before renovation.
• Provide expert troubleshooting support to field teams and contractors during the renovation process.
• Recommend engineering solutions and upgrades based on site findings.
• Enforce safety standards on-site and ensure compliance with regulations and company policies.
• Perform quality inspections to ensure renovation activities meet high standards.
• Maintain proper documentation for all renovation efforts.
• Identify potential project risks and propose corrective actions.
• Prepare technical reports, site visit summaries, and progress updates for stakeholders.
• Communicate project challenges, proposed solutions, and timeline adjustments to relevant parties.

Qualifications and Requirements

• A minimum of 5 years of experience in vertical transportation, with a focus on renovation and modernization projects.
• Strong diagnostic and problem-solving skills for complex technical issues.
• Proven ability to accurately interpret engineering drawings and schematics.
• Excellent communication and coordination abilities with a customer-focused mindset.
• Capacity to work effectively under pressure in demanding field environments.
• Strong organizational and reporting skills for project documentation and communication.
• Experience utilizing field service management systems.
• Proficiency with project management tools, including MS Project and Excel.

Required Skills

• Technical Support
• Troubleshooting
• Engineering Solutions
• Safety Standards Enforcement
• Quality Inspections
• Documentation Management
• Risk Identification and Mitigation
• Corrective Actions Planning
• Technical Report Writing
• Site Visit Summaries
• Progress Updates Reporting
• Effective Communication
• Coordination
• Customer-Focused Mindset
• Organizational Skills
• Reporting Skills
• Field Service Management Systems Proficiency
• MS Project Proficiency
• Excel Proficiency
• Diagnostic Skills
• Problem-Solving Skills
• Engineering Drawings Interpretation
• Schematics Interpretation

Work Location and Type

This is a full-time position located in the Riyadh Region, Saudi Arabia, with responsibilities covering both Riyadh and Al Khobar.

About the Role

AtkinsRéalis is seeking a motivated SLA Manager - AFC to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing all Service Level Agreement (SLA) obligations for AFC contractors, ensuring adherence to contractual Key Performance Indicators (KPIs) and maintaining operational efficiency. The SLA Manager will manage corrective and preventive maintenance activities, review SLA performance reports, validate invoices, and streamline workflows using the EAMS (Maximo) system. This position acts as a technical liaison between contracts, operations, and stakeholders, providing feedback for future contract variations and ensuring the smooth execution of day-to-day AFC operations.

As a global engineering services and nuclear organization, AtkinsRéalis connects people, data, and technology to transform infrastructure and energy systems. We are committed to helping our clients engineer a better future. This role offers an opportunity to contribute to impactful projects within the Saudi Arabian market.

Key Responsibilities

• Manage AFC contractors' SLA obligations in strict accordance with contractual requirements.
• Oversee all AFC corrective and preventive maintenance activities to ensure timely and effective execution.
• Review monthly SLA reports, verifying performance against defined KPIs.
• Substantiate SLA invoices based on performance against defined KPIs.
• Review SLA plans, RAM (Reliability, Availability, Maintainability) plans, and Standard Operating Procedures (SOPs) for all maintenance activities.
• Develop and implement SOPs, processes, and EAMS (Maximo) workflows to streamline SLA management and address any breaches.
• Provide comprehensive technical support to the contracts team for the enforcement of SLA obligations.
• Offer critical technical feedback for the development and refinement of future contract variations.
• Manage and lead the AFC SLA inspection team, ensuring high standards of performance and compliance.
• Oversee EAMS (Maximo) workflows and processes related to service tickets and work orders.
• Develop and manage interface documents with stakeholders, clearly defining scope and escalation matrices.
• Conduct workshops, meetings, and interfaces with internal and external stakeholders to effectively resolve operational issues.

Qualifications and Requirements

• Bachelor's degree in Engineering, IT, or a related field.
• Proven experience in SLA management, including oversight of maintenance activities and contract enforcement.
• Demonstrated ability to evaluate SLA performance and provide insightful technical feedback.
• Strong stakeholder management and liaison capabilities.
• Experience in managing inspection teams and coordinating cross-functional activities.
• Aptitude for resolving operational issues and streamlining processes effectively.

Required Skills

• Strong knowledge of AFC systems, SLAs, and KPIs.
• Proficiency in EAMS (Maximo) for workflow and process management.
• Expertise in SLA management and maintenance oversight.
• Skilled in contract enforcement and stakeholder management.
• Effective leadership and problem-solving abilities.

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in a relevant field.

About the Role

W Hotels is seeking a dynamic Supervisor-Guest Service to join their team in Riyadh, Saudi Arabia. This role is integral to delivering the W Hotels' signature service philosophy, ensuring every guest experience meets and exceeds expectations. As a Non-Management position, this role offers an opportunity for individuals passionate about hospitality to contribute to guest satisfaction.

Role Overview

The Supervisor-Guest Service will be a key point of contact for guests, managing front desk operations including check-ins and check-outs, and addressing guest needs. This position requires a proactive approach to service, attention to detail, and the ability to work effectively in a fast-paced environment. The role supports the brand's reputation for exceptional service and aims to create a welcoming atmosphere for all visitors.

Key Responsibilities

• Process all guest check-ins, including verifying identity, payment, assigning rooms, and issuing keys.
• Set up guest accounts accurately and enter Marriott Rewards information.
• Ensure room rates align with market codes and document any exceptions.
• Secure payment before issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and property information.
• Accommodate guest requests by coordinating with appropriate staff and following up to ensure completion.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and secure cash handling at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all accounting procedures.
• Notify Loss Prevention/Security of any reported guest theft.
• Assist management in training, evaluating, and coaching employees, serving as a role model and first point of contact for employee concerns.
• Develop and maintain positive working relationships, supporting team goals and addressing employee concerns.
• Follow company policies and procedures, report accidents and unsafe work conditions, and complete safety training.
• Maintain a clean and professional personal appearance and protect company assets.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express appreciation.
• Speak clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers and POS systems.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Communication
• Teamwork
• Problem-solving
• Training
• Cashiering
• Accounting Procedures
• POS Systems

Work Location and Type

This is a full-time, Non-Management position located in Riyadh, Saudi Arabia. The role is not remote.

About the Role

Omrania is seeking a highly experienced and detail-oriented Mechanical Engineer (Site Supervision) to join their team in Riyadh, Saudi Arabia. This full-time position offers a significant opportunity to oversee and ensure the successful execution of mechanical engineering operations on-site. The role is crucial in ensuring projects are delivered efficiently, safely, and in strict accordance with all technical specifications and regulatory requirements. You will act as a vital link between the engineering team, contractors, and project management, providing essential technical expertise and leadership to drive project success.

Egis, an international leader in architecture, consulting, construction engineering, and mobility services, operates in 100 countries with 19,500 employees. In the Middle East, Egis boasts 3,500 employees across 8 countries, having successfully delivered over 700 complex development projects. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is deeply committed to sustainable development and possesses a long history of providing comprehensive engineering, consulting, and project management services, making them a trusted partner for regional governments, investors, and developers.

Key Responsibilities

• Review mechanical designs, shop drawings, material submittments, method statements, calculations, and technical submissions related to mechanical works.
• Conduct thorough site inspections and supervise the installation, testing, and commissioning of all mechanical systems.
• Coordinate effectively with contractors, suppliers, and other engineering disciplines to ensure project milestones are met on time and within budget.
• Troubleshoot complex mechanical issues on-site and provide effective, practical solutions.
• Manage and mentor junior engineers and inspectors, supporting their technical and professional development.
• Ensure full compliance with Saudi building codes, local authorities' requirements, and applicable industry standards.
• Implement sustainable and energy-efficient engineering practices throughout project execution.
• Prepare detailed technical reports, site observations, and presentations for clients and stakeholders.
• Monitor the quality, safety, and performance of mechanical works during all project phases.
• Continuously improve processes and methodologies to enhance efficiency and quality of work.
• Supervise and coordinate mechanical installation, assembly, and commissioning activities on-site.
• Monitor equipment performance and troubleshoot mechanical issues to minimize downtime and delays.
• Prepare and maintain comprehensive technical documentation, including daily reports, inspection logs, and as-built drawings.
• Ensure strict adherence to safety protocols, environmental regulations, and Saudi Arabian building codes.
• Coordinate with contractors, vendors, and subcontractors to manage schedules and resolve technical challenges.
• Lead and mentor on-site technical teams, providing clear direction and performance feedback.
• Analyze mechanical systems and recommend improvements to enhance efficiency and reliability.
• Manage quality control procedures and conduct testing to verify system functionality.
• Communicate project status, risks, and proposed solutions to senior management and stakeholders.
• Maintain organized records of equipment specifications, maintenance schedules, and compliance documentation.

Qualifications and Requirements

• Bachelor's degree in Mechanical Engineering.
• A minimum of 12 years of relevant experience, with a strong background in engineering consultancy and site supervision.
• Proven experience supervising mechanical works on large-scale industrial and commercial construction projects.
• In-depth knowledge of Saudi local building codes, standards, and authorities' regulations.
• Advanced knowledge of mechanical systems, including HVAC, piping, heat load calculations, and system sizing.
• Proficiency in CAD and BIM software.
• Familiarity with project management tools and construction methodologies.
• Strong problem-solving skills with a high level of attention to detail.
• Excellent communication, coordination, and leadership abilities.
• Demonstrated commitment to sustainable engineering and energy-efficient design solutions.
• Ability to work effectively in a fast-paced, multicultural site environment.

Required Skills

• Mechanical Engineering
• Site Supervision
• Review of mechanical designs, shop drawings, material submittals, method statements, calculations, and technical submissions
• Site inspections
• Installation, testing, and commissioning of mechanical systems
• Troubleshooting complex mechanical issues
• Project management
• Quality control procedures
• Adherence to safety protocols and environmental regulations
• Knowledge of Saudi building codes
• Sustainable engineering and energy-efficient design practices
• Preparation of technical reports, site observations, and presentations
• Performance monitoring
• Process and methodology improvement
• Assembly supervision
• Equipment performance monitoring
• Downtime and delay minimization
• Maintenance of technical documentation, including daily reports, inspection logs, and as-built drawings
• Coordination with contractors, vendors, and subcontractors
• Schedule management and technical challenge resolution
• Leadership and mentoring of technical teams
• Performance feedback
• Mechanical system analysis
• Efficiency and reliability enhancement
• System functionality verification
• Project status, risk, and solution communication
• Record keeping for equipment specifications, maintenance schedules, and compliance documentation
• CAD and BIM software proficiency
• Familiarity with project management tools and construction methodologies
• Problem-solving and attention to detail
• Communication and coordination abilities
• Expertise in HVAC, piping, heat load calculations, and system sizing

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to work effectively in a fast-paced, multicultural site environment.

About the Role

W Hotels is seeking a dedicated and guest-focused Guest Services Supervisor to join their team in Riyadh, Saudi Arabia. This is a full-time, non-supervisory position, suitable for individuals with 0-1 year of experience looking to launch their career in hospitality. As a Guest Services Supervisor, you will be instrumental in ensuring exceptional guest experiences from check-in to check-out, embodying W Hotels' commitment to creating memorable stays.

Work Environment and Context

This role is situated within Riyadh's vibrant financial district, offering a dynamic work environment. You will be part of a team passionate about delivering innovative and inspiring experiences, contributing to W Hotels' reputation for luxury and exceptional service.

Key Tasks and Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, room assignment, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and input Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency logs.
• Complete cashier reports and balance accounts accurately.
• Provide guests with directions and essential property information.
• Respond to guest requests by contacting appropriate staff and following up to ensure satisfaction.
• Process all types of payments, vouchers, post-charges, and expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for Fair Treatment/Open Door policy.
• Develop and maintain positive working relationships with team members, support them in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications.
• Maintain a clean and professional appearance and ensure the confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests, anticipate their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure compliance with quality standards and input and retrieve information using computers and Point of Sale systems.
• Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Training
• Leadership
• Teamwork
• Communication
• Problem Solving

Additional Job Information

Marriott International is committed to being an equal opportunity employer, and celebrates diversity at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Role

Talaat Moustafa Group Saudi is seeking an experienced and dedicated Cinema Store Manager to oversee the daily operations of its Banan Gifts Store in Riyadh. This role is crucial for ensuring efficient store performance, maintaining accurate inventory, managing sales effectively, and delivering an exceptional customer shopping experience. The ideal candidate will uphold the highest standards of organization, product presentation, and cleanliness within the store.

As the Cinema Store Manager, you will be responsible for the comprehensive management of the Banan Gifts Store, ensuring seamless operations from inventory control to customer satisfaction. This position requires a proactive approach to problem-solving, a keen eye for detail, and a commitment to driving sales and service excellence within a dynamic retail environment.

Key Responsibilities

• Supervise all incoming and outgoing inventory operations to ensure accuracy and efficiency.
• Monitor stock levels regularly and forecast future inventory needs to prevent shortages.
• Prepare and submit purchase requests in a timely manner to maintain optimal stock levels.
• Ensure accurate recording of all products and inventory movements within the approved systems.
• Conduct periodic and surprise inventory counts and promptly resolve any identified stock discrepancies.
• Follow up with suppliers and monitor delivery schedules to guarantee product availability.
• Oversee all daily sales operations, ensuring smooth and accurate execution.
• Recommend and assist in selecting a suitable Point of Sale (POS) system and manage its daily operations.
• Coordinate the setup, operation, and management of the POS system, integrating it effectively with store operations.
• Monitor all cash and electronic payment transactions to ensure accuracy and security.
• Supervise the operation of POS terminals, card payment devices, cash counting machines, and related equipment.
• Prepare daily and weekly sales and collection reports for management review.
• Ensure customers receive a professional and outstanding shopping experience.
• Organize and display products in an attractive and professional manner to enhance appeal.
• Ensure pricing labels, product tags, and promotional materials are properly and clearly displayed.
• Handle customer complaints professionally and resolve issues promptly to maintain customer satisfaction.
• Ensure strict compliance with customer service policies and procedures.
• Maintain the daily cleanliness and organization of the store, ensuring an appealing overall appearance.
• Monitor the condition of facilities and equipment and report any maintenance requirements.
• Ensure compliance with all safety standards and operational procedures within the store.
• Coordinate with relevant departments to ensure a smooth workflow and operational efficiency.
• Propose improvement ideas to enhance store performance, increase sales, and elevate service quality.
• Report any issues or requests to top management and follow up on their finalization.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, or any related field.
• A minimum of 10 years of experience in retail operations or store supervision.
• Preference for candidates with experience in gifts, accessories, or lifestyle retail stores.
• Proven experience with POS systems and retail operational tools.
• Proficiency in Microsoft Office Suite and inventory management systems.

Required Skills

• Expertise in POS systems and retail operational tools.
• Strong proficiency in Microsoft Office applications.
• Skilled in inventory systems management and inventory monitoring.
• Effective sales management and stock control capabilities.
• Excellent customer service and communication skills.
• Adept at product presentation and maintaining store cleanliness.

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience in retail operations or store supervision, with a preference for candidates experienced in gifts, accessories, or lifestyle retail environments.

About the Role

Fairmont Hotels & Resorts, part of the Accor Group, is seeking an AV Supervisor to oversee audiovisual operations and ensure the successful execution of events within the Riyadh Region. This role is integral to delivering memorable experiences for clients and guests through comprehensive AV support.

Role Overview

As an AV Supervisor, you will be responsible for the technical setup, operation, and maintenance of all audiovisual systems. You will lead a team of AV technicians, coordinate complex event requirements, and ensure all technical aspects of events are managed smoothly and efficiently. This position requires strong technical aptitude, meticulous attention to detail, and excellent communication and leadership skills within a dynamic work environment.

Key Responsibilities

• Oversee all audiovisual operations to ensure seamless event execution.
• Manage the technical setup, operation, and maintenance of a wide range of AV equipment.
• Lead, guide, and mentor a team of AV technicians, fostering a collaborative environment.
• Coordinate audiovisual requirements for diverse events, ensuring all technical aspects are met.
• Troubleshoot and resolve technical issues efficiently to minimize disruption.
• Communicate clearly with clients, team members, and stakeholders regarding AV needs and solutions.
• Maintain meticulous attention to detail in managing equipment, schedules, and event logistics.
• Adapt to changing event requirements and work effectively under pressure.

Required Qualifications

• Proven ability to manage complex audiovisual setups for diverse events, ensuring seamless operation.
• Excellent troubleshooting and problem-solving skills to address technical issues efficiently.
• Clear and effective communication skills for interaction with clients and team members.
• Meticulous attention to detail and strong organizational skills.
• Ability to work effectively under pressure and adapt to changing event requirements.

Technical Skills and Experience

• Expertise in operating and troubleshooting a wide range of audiovisual equipment, including sound systems, projectors, video conferencing, and lighting.
• Proficiency in event management and coordination of complex audiovisual setups.
• Strong leadership and mentoring skills to guide and motivate a team of AV technicians.
• 5-10 years of experience in a related field.

Work Environment and Location

This is a full-time position based in Riyadh. You will join a collaborative and dynamic IT team that values innovation and problem-solving in a supportive environment. The company fosters a culture of continuous learning and teamwork, aiming to attract, recruit, and promote diverse talent.

About the Role

Mövenpick Hotels & Resorts, a member of the Accor network, is seeking a Room Controller to join its team in Riyadh, Saudi Arabia. As part of a global group with diverse brands and hospitality offerings, the company focuses on valuing contributions and providing opportunities for development. The organization is committed to responsible hospitality, aiming to create positive impacts for guests, colleagues, and the environment.

Key Responsibilities

• Oversee daily room assignments, ensuring guest preferences and operational needs are balanced to maximize hotel occupancy.
• Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIP guests, loyalty program upgrades, and identify upsell opportunities.
• Collaborate with the Housekeeping department to track room status, prioritize cleaning schedules, and ensure rooms are ready for guest check-ins.
• Monitor real-time room availability and work with Revenue Management and Front Office to optimize occupancy, including handling walk-in guests and last-minute booking changes.
• Fulfill guest requests for specific room configurations and manage room changes with minimal disruption.
• Prepare room assignments in advance by reviewing daily arrivals and prioritizing VIP guests, loyalty members, and suite bookings.
• Handle emergency room relocations and maintenance-related reassignments promptly, ensuring clear communication and arranging alternative accommodations.

Qualifications and Requirements

• A minimum of 2 to 5 years of relevant experience in a similar role within the hospitality industry.
• Must be a Saudi national.

Required Skills

• Proficiency in Room Assignments and Reservations Management.
• Strong Guest Relations and Guest Request Fulfillment capabilities.
• Effective Housekeeping Coordination and Front Office Operations management.
• Understanding of Revenue Management principles.
• Ability to handle Emergency Response situations effectively.

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia. Mövenpick Hotels & Resorts is committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talent within an inclusive company culture.

About the Role

W Hotels announces its need to hire a dynamic Guest Services Supervisor focused on delivering an exceptional guest experience to join its team in Riyadh, Saudi Arabia. This is a full-time, non-management position and is an integral part of Rooms and Guest Services operations, ensuring an exceptional experience for every guest. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of the front desk, embodying the W brand promise of "Whatever/Whenever" and delivering hospitality to create unforgettable experiences.

Role Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, assigning rooms, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards program information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency lists.
• Complete cashier and end-of-day reports accurately.
• Provide guests with directions and basic hotel information.
• Respond to guest requests by contacting relevant staff and following up to ensure their satisfaction.
• Process all types of payments, vouchers, cash, expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest reports of theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for fair treatment/open door policy.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications as required.
• Ensure personal appearance is clean and professional and maintain the confidentiality of private information and protect company assets.
• Welcome and acknowledge guests, anticipate and meet their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and retrieve information using computers and POS systems.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Marriott Rewards
• Cashiering
• Accounting Procedures
• Loss Prevention
• Security Awareness
• Training and Coaching
• Communication
• Problem Solving
• Teamwork
• Customer Service
• POS Systems Operation

Work Environment and Location

This is a full-time position that requires on-site presence. The workplace is located in the Financial District, Riyadh, Saudi Arabia. The role is a non-management position within Rooms and Guest Services operations.

About the Role

Chalhoub Group, a company with over seventy years of experience in creating luxury experiences in the Middle East, is seeking a Supervisor - Sales Management to join their team in Riyadh. This position is key to the Group's operations as a hybrid luxury retailer, focusing on managing sales and customer service for specific brands within a local distribution framework. The role involves developing and maintaining professional relationships with key clients, ensuring brand visibility, achieving sales targets, and delivering high-quality customer experiences.

The Chalhoub Group is dedicated to shaping the future of luxury retail through innovation, seamless omnichannel experiences, and a culture that values diversity, equity, and inclusion. Operating across eight countries in the Middle East, the Group is committed to sustainability and offers a dynamic work environment.

Key Responsibilities

• Oversee and manage sales and customer service operations for designated brands within a local distribution setup.
• Build and maintain strong professional relationships with key clients to enhance brand visibility and achieve sales objectives.
• Deliver high-quality customer experiences and manage the collection of receivables for own accounts.
• Implement all relevant retail policies, processes, and standard operating procedures to ensure consistent and controlled work execution.
• Handle and respond to client queries regarding existing products accurately and efficiently.
• Provide customers with appropriate product selections and samples based on their inquiries, and issue quotations accordingly.
• Anticipate client needs and offer suitable solutions.
• Conduct intensive and structured prospecting to identify and develop new client accounts.
• Maintain strong relationships with existing key clients.
• Introduce the company's profile and communicate the available product selection to clients.
• Focus on increasing sales and supervise the sales process, including following up on orders, deliveries, and collections.
• Provide market feedback to the Sales Manager regarding product and brand movement.
• Ensure timely and diplomatic payment of receivables.
• Stay informed about market conditions and trends pertinent to the brands and products.
• Prepare accurate and tailored quotations based on in-depth product knowledge.
• Escalate complex problems to the appropriate personnel to ensure efficient and timely resolution.

Qualifications and Requirements

• Adherence to all relevant Retail policies, processes, and standard operating procedures.
• Ability to implement activities under minimal supervision.
• Capability to escalate complex problems to the relevant person to ensure efficient and timely issue resolution.

Required Skills

• Sales Management
• Customer Service
• Client Relationship Management
• Sales Target Achievement
• Receivables Collection
• Prospecting
• Market Feedback
• Product Knowledge

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The Chalhoub Group is committed to diversity, equity, and inclusion, and encourages all qualified individuals to apply.

About the Role

REEF GROUP is seeking a proactive and detail-oriented E-Commerce Supervisor to oversee the daily operations of their e-commerce platform. This role is crucial for ensuring the efficient execution of all operational activities, including managing product listings, maintaining inventory accuracy, streamlining order processing, and tracking shipments, with a continuous focus on enhancing the user experience. The E-Commerce Supervisor will collaborate closely with warehouse, marketing, customer support, and technical teams to uphold operational excellence and drive sales growth across the platform. The position emphasizes ensuring platform readiness, monitoring operational performance, resolving issues, and supporting continuous improvement initiatives to boost overall efficiency and customer satisfaction.

Key Responsibilities

• Supervise the daily operations of the e-commerce platform, ensuring full readiness for sales by managing product availability, content accuracy, pricing, and promotions.
• Monitor platform performance to guarantee smooth order processing, efficient payment flow, and accurate tracking.
• Oversee the upload of products, ensuring accurate product information, descriptions, and images that align with brand standards.
• Continuously monitor online inventory levels and ensure their alignment with warehouse stock and internal systems.
• Supervise the entire order lifecycle from placement through to delivery, promptly resolving any delays or operational issues.
• Coordinate with warehouses to ensure timely order fulfillment and efficiently handle returns or stock shortages.
• Monitor and resolve issues related to payment gateways, shipping, and technical operations in collaboration with relevant partners and internal teams.
• Ensure operational stability and minimize errors across orders, payments, and logistics.
• Analyze user behavior on the platform and review product pages and offers to identify opportunities for improvement.
• Track best-selling and slow-moving products, recommending operational actions to support sales performance.
• Coordinate with marketing teams to ensure the platform is ready for campaigns, promotions, and seasonal activities.
• Work closely with customer support to resolve customer complaints within target timelines.
• Prepare weekly reports detailing orders, inventory, sales performance, and operational issues.
• Support ongoing improvement initiatives and ensure adherence to e-commerce policies and procedures.
• Document operational processes to ensure consistency and continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in E-Commerce, Business Administration, Information Systems, or a related field.
• 4 to 6 years of relevant experience in e-commerce operations.
• Strong ability to manage daily operations and lead small teams.
• Proficiency in analyzing store data and resolving operational issues.
• Experience in managing products and online inventory with high accuracy.
• Good understanding of payment integration, shipping processes, and order tracking.
• Ability to enhance user experience through performance monitoring and optimization.
• Strong communication skills to effectively coordinate with cross-functional teams.
• Proficiency in both Arabic and English languages.

Relevant Skills

• E-commerce Operations
• Product Listings Management
• Inventory Accuracy
• Order Processing
• Shipment Tracking
• User Experience Improvement
• Operational Excellence
• Sales Growth
• Platform Readiness
• Operational Performance Monitoring
• Issue Resolution
• Continuous Improvement
• Product Uploads
• Brand Standards Alignment
• Warehouse Coordination
• Order Lifecycle Management
• Returns Management
• Payment Gateway Issues
• Shipping Processes
• Technical Operations
• Operational Stability
• User Behavior Analysis
• Sales Performance Analysis
• Cross-functional Collaboration
• Campaign Readiness
• Customer Support Coordination
• Reporting
• E-commerce Policies and Procedures
• Operational Process Documentation
• Data Analysis
• Team Leadership
• Communication
• Platform Management
• Order Management Systems (OMS)
• Inventory Management Systems
• User Experience Optimization
• ERP Systems
• Digital Analytics

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires experience ranging from 4 to 10 years in e-commerce operations, with the detailed requirements specifying 4-6 years, and the broader context suggesting 5-10 years of experience within this range.