About the Role
SAP is seeking a Head of Revenue Operations MEA North to join its Go-to-Market Operations team. Reporting to the Office of the CEO's Strategy & Operations organization, this role is responsible for the planning, delivery, and execution of complex business operations processes across the customer lifecycle within the MEA North region. The position will drive innovation, consistency, automation, and simplicity in business operations to ensure world-class field revenue operations aligned with business goals, financial objectives, strategic imperatives, and organizational requirements. This role champions the MEA NORTH region in alignment with the Regional Operational Excellence Framework, overall Transformation strategy, and go-to-market evolution, establishing an execution playbook and supporting practices across all functions, channels, and business units to foster a Cloud-centric operations culture.
SAP fosters a culture of continuous learning, skill growth, and well-being, impacting over 20 industries and 80% of global commerce. This role offers challenging yet meaningful work within a supportive environment.
Key Responsibilities
- Lead the MEA NORTH Revenue Operations teams, providing comprehensive support across all phases of the Customer journey.
- Drive Revenue Operations practices, cadences, and KPIs across the ONE Customer Value Journey.
- Provide critical insights to business and leadership on Operational KPIs, including Coverage, Quota allocation & Attainment, Productivity, and Forecast Accuracy.
- Develop and deploy corrective measures and best practices to meet and exceed KPI targets, contributing to the evolution of Cloud metrics and business goals.
- Inspire and guide organizational excellence, driving next-generation practices, processes, and KPIs to deliver Customer Lifetime Value in the cloud, aligned with regional guidelines.
- Serve as a thought leader, proposing continuous innovation and optimization of the business operation function and driving organizational excellence at the MEA NORTH level, sharing best practices regionally and globally.
- Act as a credible spokesperson for CS business operations initiatives within MEA NORTH.
- Leverage innovative thinking with pragmatic execution to deliver world-class Cloud-centric operations across all phases of the Customer journey.
Qualifications and Requirements
- Proven experience managing complex businesses and functions with a structured set of initiatives and programs.
- A track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes that deliver measurable business success.
- Demonstrated expert ability and readiness to lead in businesses/functions requiring high degrees of complex cross-organizational interaction and collaboration under aggressive timelines and significant market pressure.
- Demonstrated track record leading customer-facing, sales, services, support, or business operations organizations; global sales, services, support, or customer engagement leadership is desired.
- Ability to successfully collaborate across cultures and demonstrate accountability.
- Experience in driving operational innovation based on new CLTV models, with a deep understanding of the customer and organizational landscape, as well as internal and external business factors.
- Possess a positive internal and external brand, be well-networked, and well-positioned within MEA NORTH.
- Proficiency in Excel, data-driven tools, SAC, and data analysis.
- Experience in communicating with C-level executives.
- Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.
Required Skills
- Leadership and Vision
- Transformation and Strategy Execution
- Organizational and Operational Complexity Management
- Cross-Organizational Interaction and Collaboration
- Business Performance Management
- Customer-facing Operations (Sales, Services, Support, Customer Engagement)
- Accountability and Cross-Cultural Experience
- Innovation and Continuous Improvement
- Brand Development and Networking
- Data Analysis and Proficiency in Excel, SAC
- C-level Communication
- Sales Acumen (Forecasting, Business Planning, Strategic Planning, Performance Management)
- Adaptability and Flexibility under Pressure
- Emotional Intelligence
- Clear Written and Spoken Communication
- Prioritizing Customer Needs
- Developing Leaders and Promoting Inclusion
- Teamwork and Execution Excellence
- Integrity, Ethics, Transparency, and Trust Building
- Valuing Diversity
- Optimism
Work Environment and Details
This is a full-time, regular position with SAP, based in Riyadh. The role is classified as Management, with expected travel between 0-10%. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities.