Full-time Registrar Jobs in Riyadh

More than 124 Full-time Registrar Jobs in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!



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Administrative Assistant

Administrative Assistant

📣 Job AdNew

GT Restructuring

Full-time

About the Role

GT Restructuring is seeking a dedicated and organized Administrative Assistant to join its full-time team in Riyadh, Saudi Arabia. This role is essential for providing a professional and welcoming experience for clients, attorneys, and visitors, serving as the initial point of contact for the office. The position offers competitive compensation and benefits within an innovative and collaborative environment. The ideal candidate will be detail-oriented, capable of managing multiple priorities in a fast-paced legal setting, and possess a proactive, client-focused approach.

Key Responsibilities

  • Create a positive and professional first impression for clients and visitors by greeting them and promptly notifying internal parties of their arrival.
  • Ensure all guests check in at reception upon arrival to maintain office security.
  • Answer incoming calls and direct them to the appropriate personnel or department.
  • Provide comprehensive administrative support, including assistance with travel and hotel arrangements.
  • Coordinate transportation for internal and external clients, arranging taxis and car services to various destinations.
  • Reserve visitor offices, schedule meetings, and coordinate conference room reservations, proactively monitoring the schedule.
  • Manage conference room setups to meet all reservation requests prior to scheduled meetings.
  • Order catering and assist with setup for meetings and events.
  • Purchase, track, and stock food and beverage supplies, liaising with vendors and submitting invoices for payment.
  • Maintain accurate visitor, delivery, and outgoing package logs.
  • Perform office services tasks including internal mail delivery, arranging messenger services, processing mail, faxing, and handling large print, scan, and copy jobs.
  • Monitor office supplies and order new stationery, furniture, appliances, and electronics as needed.
  • Assist with event logistics, receptions, and sponsorships, including managing RSVP lists and creating nametags.
  • Support the coordination and development of office newsletters and other communications.
  • Serve as a liaison to building management, submitting service requests as required.
  • Maintain a high degree of professionalism and confidentiality in all duties.
  • Assist with other department activities as needed, such as processing invoices and expenses, and perform additional assigned duties.

Qualifications and Requirements

  • Diploma or College Degree or equivalent experience.
  • A minimum of 3 years of experience in a receptionist or administrative assistant role within a professional environment.

Required Skills

  • Excellent interpersonal and communication skills, both oral and written.
  • Professional demeanor and presentation.
  • Ability to provide outstanding client service and meet high quality standards.
  • Proactive in seeking innovative ways to assist others.
  • Self-starter capable of working independently with minimal supervision.
  • High attention to detail and outstanding organizational skills.
  • Effective time management abilities.
  • Fluency in both Arabic and English.
  • Computer proficiency in Windows-based software and Microsoft Office Suite applications, including Word, PowerPoint, Excel, and Outlook.
  • Exceptional computer skills with the ability to learn new software applications quickly.
  • Proactive approach to learning and adapting to emerging AI and related technologies.
  • Demonstrates a basic understanding of artificial intelligence (AI), including its core capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment.

Work Environment and Details

This is a full-time, in-office position located in Riyadh, Saudi Arabia. The role requires a high degree of professionalism, discretion, and the ability to adapt to the dynamic needs of a busy legal practice. Experience required for this role is 2-5 years.

breifcase2-5 years

locationRiyadh

3 days ago
Telephone Operator

Telephone Operator

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, contributing to the overall guest experience.

W Hotels' mission is to ignite passion and broaden the world, offering a place to experience life by opening doors and minds. The company is known for its proactive spirit and for subverting the concept of luxury worldwide. The culture emphasizes "Dreaming, to the point of dreaming" and service education to realize guests' passions. W Hotels is an ideal workplace for those who are creative, innovative, and forward-thinking.

Key Responsibilities

  • Answer, record, log, and process all guest calls, requests, questions, or concerns.
  • Operate the telephone switchboard station to manage incoming and outgoing calls.
  • Process guest requests, including wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Advise guests of any messages received.
  • Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Activate/deactivate guest room message lights as appropriate.
  • Instruct guests on how to access the internet and transfer guests with technical issues to the provider's customer support line.
  • Test communications equipment to ensure it is functioning properly.
  • Respond to special requests from guests with unique needs.
  • Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.
  • Follow all company policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to the manager.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Enter and locate information using computers and/or POS systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No specific license or certification required.

Required Skills

  • Communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The position is part of the Rooms & Guest Services Operations category.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where associates' unique backgrounds are valued and celebrated, recognizing that the blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

breifcase0-1 years

locationRiyadh

about 10 hours ago
Telephone Operator

Telephone Operator

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, processing guest requests, and providing information and assistance. You will play a crucial part in maintaining the smooth operation of guest services by effectively handling communications and resolving guest inquiries.

Key Responsibilities

  • Answer, record, log, and process all guest calls, requests, questions, or concerns.
  • Operate the telephone switchboard station to manage incoming and outgoing calls.
  • Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Advise guests of any messages received.
  • Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Activate and deactivate guest room message lights as appropriate.
  • Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
  • Test communications equipment regularly to ensure it is functioning properly.
  • Respond to special requests from guests with unique needs.
  • Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.
  • Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
  • Ensure uniform and personal appearance are clean and professional at all times.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Assist individuals with disabilities and thank guests with genuine appreciation.
  • Speak with others using clear and professional language and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Enter and locate information using computers and/or POS systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • Experience: 0-1 year.

Required Skills

  • Strong communication skills are essential for interacting with guests and colleagues.

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an environment of non-discrimination based on any protected status, including disability and veteran status.

breifcase0-1 years

locationRiyadh

about 10 hours ago
Controller-Rooms

Controller-Rooms

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position offers an opportunity for individuals with 0-1 year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' commitment to exceptional service and vibrant culture.

As part of the Rooms & Guest Services Operations team, the Controller-Rooms will be instrumental in managing guest requests, coordinating arrivals and departures, and maintaining high standards of guest satisfaction. This role is based in the Financial District of Riyadh and is not a remote position.

Key Responsibilities

  • Assign rooms according to guest requests and preferences whenever possible.
  • Pre-register designated guests and prepare key packets for efficient check-in.
  • Organize and coordinate check-in and pre-registration procedures for arriving groups.
  • Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
  • Confirm reservations and cancellations to maintain accurate occupancy records.
  • Review out-of-order rooms daily to ensure availability and operational readiness.
  • Ensure room rates match market codes and document any exceptions.
  • Verify and adjust guest billing to ensure accuracy and guest satisfaction.
  • File guest paperwork and documentation in an organized manner.
  • Process all guest check-ins and check-outs efficiently and accurately.
  • Activate room keys for guest access.
  • Secure valid payment for all services rendered.
  • Identify any over-commitments in room bookings to prevent discrepancies.
  • Perform duplicate reservation checks and block rooms accordingly.
  • Run daily reports to monitor operational performance and guest activity.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Follow all company policies and procedures diligently.
  • Ensure uniform and personal appearance are clean and professional at all times.
  • Maintain the confidentiality of proprietary information.
  • Protect company assets through responsible handling and oversight.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs proactively.
  • Assist individuals with disabilities to ensure their comfort and accessibility.
  • Thank guests with genuine appreciation for their patronage.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Answer telephones using appropriate etiquette.
  • Coordinate tasks and work collaboratively with other departments.
  • Serve as a departmental role model for colleagues.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals and objectives.
  • Comply with quality assurance standards to ensure service excellence.
  • Stand, sit, or walk for an extended period of time as required by the role.
  • Enter and locate information using computers and/or POS systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • Less than 1 year of related work experience.
  • No supervisory experience required.
  • No specific licenses or certifications are required for this role.

Required Skills

  • Guest Request Management
  • Reservation Confirmation
  • Billing Verification
  • Guest Check-in/Check-out Procedures
  • Payment Processing
  • Duplicate Reservation Checks
  • Report Generation
  • Guest Satisfaction Follow-up
  • Message Relay
  • Adherence to Company Policies
  • Maintaining Professional Appearance
  • Confidentiality
  • Upholding Guest Service Standards
  • Effective Communication
  • Computer Systems Operation (including POS systems)
  • Teamwork and Collaboration

Work Environment and Location

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. They actively promote non-discrimination on any protected basis, including disability and veteran status.

breifcase0-1 years

locationRiyadh

about 9 hours ago
Administrative Assistant - Saudi

Administrative Assistant - Saudi

📣 Job AdNew

Moelis & Company

Full-time

About the Role

Moelis & Company is seeking a driven and passionate Administrative Assistant to join our team in Riyadh, Saudi Arabia. This full-time position offers an opportunity to contribute to a dynamic professional services environment by supporting daily office operations, client interactions, and the seamless functioning of the banking team. The role requires a proactive approach, strong organizational abilities, and excellent communication skills to manage a variety of administrative tasks.

Key Responsibilities

  • Greet clients and visitors in a friendly and courteous manner, ensuring a positive first impression.
  • Maintain the cleanliness and tidiness of the reception area.
  • Prepare refreshments for guests.
  • Collect mail from the * Box and distribute it to the relevant personnel.
  • Answer incoming calls, direct them to the appropriate person, or take messages and relay them accurately.
  • Monitor and order pantry and office supplies to ensure adequate stock levels.
  • Proactively support client activities and requirements, liaising with clients to take messages, pass on information, handle simple queries, and assist with client events.
  • Manage diaries, coordinate and schedule meetings, reserve conference rooms, and set up conference calls.
  • Manage client contacts and inboxes for Bankers.
  • Perform photocopying and scanning of documents.
  • Make comprehensive travel arrangements, including booking flights, ground transportation, lodging, and entertainment for business travel (domestic and international).
  • Prepare detailed itineraries for business travel, including visa arrangements.
  • Utilize Concur to process and monitor expenses, ensuring prompt payment and reconciliation with AMEX statements.
  • Undertake any other duties or special projects as requested by the Office Manager and/or Bankers.

Qualifications and Requirements

  • Applicants must have the right to work in Saudi Arabia without employer sponsorship.
  • Previous professional services sector experience or background is required.
  • Previous experience working in a fast-paced environment is essential.

Required Skills

  • Proficiency in all Microsoft Office software packages, including Word, Excel, and PowerPoint.
  • High-level organizational skills.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Moelis & Company is an equal opportunity employer committed to promoting diversity, preventing discrimination, and providing a supportive and inclusive working environment. We aim to recruit from a diverse talent pool and ensure all applicants are treated fairly throughout the recruitment process, without regard to any characteristic or status protected by applicable law.

breifcase0-1 years

locationRiyadh

about 10 hours ago
Telephone Operator

Telephone Operator

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, managing their communication needs efficiently and professionally to ensure a positive guest experience.

W Hotels is committed to igniting curiosity and expanding horizons for guests. Operating under the "Whatever/Whenever" service culture and as part of Marriott International, the role offers an opportunity within a global organization that values innovation and a commitment to redefining luxury.

Key Responsibilities

  • Answer, record, log, and process all guest calls, requests, questions, or concerns promptly and courteously.
  • Operate the telephone switchboard station to manage incoming and outgoing calls.
  • Process guest requests, including wake-up calls, screening calls, setting up "do not disturb" statuses, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
  • Advise guests of any messages received.
  • Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Activate and deactivate guest room message lights as appropriate.
  • Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
  • Test communications equipment regularly to ensure proper functionality.
  • Respond to special requests from guests with unique needs.
  • Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.
  • Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
  • Ensure uniform and personal appearance are clean and professional at all times.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Assist individuals with disabilities and thank guests with genuine appreciation.
  • Speak with others using clear and professional language and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Enter and locate information using computers and/or POS systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent is preferred.
  • No related work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required.

Required Skills

  • Strong communication skills, both verbal and written.
  • Excellent customer service and guest relations abilities.
  • Proficiency in telephone operations and handling multiple lines.
  • Effective problem-solving and conflict resolution skills.
  • Competency in computer operations and using relevant systems.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They welcome all and provide access to opportunity, fostering an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

breifcase0-1 years

locationRiyadh

about 10 hours ago
Controller-Rooms

Controller-Rooms

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join their team. This full-time, non-management position is based in the Financial District of Riyadh and is not a remote role. The position offers an opportunity to contribute to guest experiences within a dynamic hospitality environment.

Role Context and Company

W Hotels, part of the Marriott International portfolio, focuses on sparking curiosity and creating spaces where life is experienced. The brand values attentiveness and readiness, aligning with a service philosophy that brings guest passions to life. This role is an integral part of the W Hotels operations, contributing to the overall guest experience.

Key Responsibilities

  • Assign rooms based on guest requests and preferences when possible.
  • Pre-register designated guests and prepare key packets.
  • Organize and coordinate check-in and pre-registration procedures for arriving groups.
  • Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to relevant staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms daily.
  • Ensure rates match market codes and document any exceptions.
  • Verify and adjust guest billing.
  • File guest paperwork or documentation.
  • Process all guest check-ins and check-outs.
  • Activate room keys.
  • Secure valid payment.
  • Identify any over-commitments.
  • Perform duplicate reservation checks and block rooms accordingly.
  • Run daily reports to monitor operations.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Answer telephones using appropriate etiquette.
  • Coordinate tasks and work effectively with other departments.
  • Serve as a departmental role model.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals.
  • Comply with quality assurance standards.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • Less than 1 year of related work experience.
  • No supervisory experience required.
  • No specific licenses or certifications are required for this role.

Required Skills

  • Guest Services
  • Billing
  • Reservation Management
  • Customer Service
  • Communication
  • Teamwork

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires physical presence at the location, as it is not remote. The work schedule is full time.

Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated and aims for non-discrimination on any protected basis.

breifcase0-1 years

locationRiyadh

about 9 hours ago
F&B Service Expert

F&B Service Expert

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia, is looking for a Food & Beverage Expert to join their team. This is a full-time, non-management position, suitable for individuals with 0-1 year of relevant work experience. The role focuses on creating unforgettable hospitality experiences for guests, going beyond just serving food and beverages to crafting a unique and immersive dining journey. The Food & Beverage Expert will contribute to a wide range of services to ensure guests enjoy their meals and the surrounding ambiance.

Company Philosophy and Work Environment

W Hotels' mission is to ignite the curiosity of travelers and expand their horizons, to be a destination that fulfills life's experiences. Inspired by new faces and new places, the hotels have a flexible and ready spirit, earning them a reputation for reinventing luxury standards worldwide. Their culture and service philosophy, "Whatever/Whenever," is based on bringing guests' passions to life. W Hotels welcomes authentic, innovative, and forward-thinking individuals. Joining W Hotels means becoming part of a prestigious hotel group under the Marriott International umbrella, where you can choose your ideal work environment, achieve your purpose, join a distinguished global team, and realize your dreams.

Key Tasks and Responsibilities

Based on the role description, typical responsibilities include:

  • Taking the initiative to provide a wide range of services to ensure guests enjoy their dining experience.
  • Setting tables and preparing the dining area for service.
  • Communicating effectively with kitchen staff regarding orders and guest needs.
  • Interacting with guests, taking orders, and serving food and beverages.
  • Maintaining cleanliness of work areas, supplies, and equipment.
  • Ensuring all guest transactions are processed smoothly and contributing to the overall experience.
  • Adhering to company policies and procedures to ensure a safe and efficient work environment.
  • Maintaining quality standards in all aspects of service.
  • Maintaining a professional uniform, personal appearance, and professional communication style.

Qualifications and Requirements

  • High school diploma or equivalent preferred.
  • Less than one year of relevant work experience required.
  • No supervisory experience is required for this role.
  • No specific licenses or certifications are required.
  • Ability to stand or sit, walk for extended periods, including moving over sloped, uneven, or slippery surfaces.
  • Ability to read and visually verify information, such as menus.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds (approximately 11 kg) without assistance, and up to 50 pounds (approximately 23 kg) with assistance.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Required Skills

  • Exceptional customer service skills.

Additional Job Information

Job Type: Full-time
Location: Riyadh, Saudi Arabia

Marriott International is committed to being an equal opportunity employer and welcomes everyone and provides access to opportunities. It actively promotes an environment where the unique backgrounds of its partners are celebrated. Their greatest strength lies in the rich blend of culture, talent, and experience of their partners. They are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable laws.

breifcase0-1 years

locationRiyadh

about 8 hours ago
Telephone Operator

Telephone Operator

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an entry-level opportunity within the hospitality industry. As the primary point of contact for many guests, the Telephone Operator plays a key role in ensuring a positive guest experience.

Key Responsibilities

  • Answer, record, log, and process all incoming guest calls, requests, questions, or concerns efficiently and professionally.
  • Operate the hotel's telephone switchboard station to manage all incoming and outgoing calls.
  • Process guest requests for services such as wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
  • Inform guests of any messages received for them.
  • Monitor busy or unanswered lines, providing updates to callers on hold and offering to take messages.
  • Receive, record, and relay messages accurately, completely, and legibly to the appropriate individuals.
  • Activate and deactivate guest room message lights as required.
  • Assist guests by providing instructions on internet access and transferring guests with technical difficulties to the internet provider's customer support.
  • Test communications equipment regularly to ensure proper functioning.
  • Respond to special requests from guests with unique needs with attentiveness and care.
  • Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems promptly.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed to assist guests.
  • Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
  • Maintain a clean and professional uniform and personal appearance at all times.
  • Protect company assets and maintain the confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Assist individuals with disabilities, ensuring their needs are met with respect and professionalism.
  • Thank guests with genuine appreciation for their patronage.
  • Speak with others using clear and professional language and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • No prior related work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required for this role.

Required Skills

  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation with a focus on guest satisfaction.
  • Proficiency in telephone operations and handling multiple lines.
  • Competence in computer operations and using relevant systems.

Work Location and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The job number for this opening is 26071723, and it falls under the Job Category of Rooms & Guest Services Operations.

Marriott International is committed to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

breifcase0-1 years

locationRiyadh

about 11 hours ago
Telephone Operator

Telephone Operator

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels is seeking a dedicated Telephone Operator to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, aligning with W Hotels' mission to "ignite curiosity, expand worlds" and encourage guests to live life to the fullest.

W Hotels is committed to fostering an environment that opens doors and minds, valuing new perspectives and experiences. The company's core philosophy, "Whatever/Whenever," guides the team in transforming guest passions into reality by offering services at any moment. Individuals with an original, innovative spirit and a forward-thinking mindset are invited to join the global team and develop professionally.

Key Responsibilities

  • Answer, record, log, and process all guest calls, requests, questions, or concerns.
  • Operate the telephone switchboard station efficiently.
  • Process guest requests for wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Advise guests of any messages received.
  • Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Activate/deactivate guest room message lights as appropriate.
  • Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
  • Test communications equipment regularly to ensure it is functioning properly.
  • Respond to special requests from guests with unique needs.
  • Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.
  • Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
  • Ensure uniform and personal appearance are clean and professional at all times.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs, assisting individuals with disabilities.
  • Thank guests with genuine appreciation for their patronage.
  • Speak with others using clear and professional language and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
  • Comply with quality assurance expectations and standards.

Physical Demands

  • Stand, sit, or walk for an extended period of time.
  • Enter and locate information using computers and/or POS systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications

  • High school diploma or *** equivalent.

Required Skills

  • Telephone Operations
  • Guest Service
  • Communication
  • Problem-Solving
  • Customer Support

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Discrimination is not practiced on any protected basis, including disability, veteran status, or other legally protected grounds.

breifcase0-1 years

locationRiyadh

about 10 hours ago
Reservations Agent

Reservations Agent

📣 Job Ad

Rotana Hotels

Full-time
Join Rotana Hotels as a Reservations Agent!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

Key Responsibilities:
  • Process and confirm guest room reservations made by clients via phone, letter, or fax.
  • Input all reservations into the computer, recording all pertinent information while attending to inquiries, complaints, and requests.
  • Stay updated with all hotel promotions and follow procedures to manage reservations, rates, and confirmations.
  • Maintain an established filing system for all correspondence and report preparation.
  • Promote public relations and maximize business opportunities.
  • Ensure accurate room status at all times.
  • Adhere to Rotana standards when answering incoming calls and managing emails.
  • Organize visa requests for hotel guests and up-sell whenever possible.

Qualifications:
You should possess a diploma or degree in the hospitality field, along with previous hotel reservations experience. Proficiency in computer skills and excellent English communication capabilities are a must. Additional language skills are an asset.

Ideal Candidate:
The ideal candidate will be exceptionally customer-focused, proactive, courteous, dynamic, and approachable. You should work effectively with professionalism, establish strong relationships with both internal and external customers, and operate independently within a structured setting, demonstrating:
  • Understanding the job
  • Teamwork
  • Responsibility
  • Recognizing differences
  • Adaptability
  • Customer focus

breifcase2-5 years

locationRiyadh

15 days ago
Welcome Ambassador

Welcome Ambassador

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. As a Guest Arrival Expert, you will be responsible for ensuring that guest interactions are exceptional from the moment they arrive until their departure, contributing to a positive guest experience throughout their stay. This is a full-time, non-management position where you will be empowered to take initiative, address operational needs, and provide local insights. Your role involves seamlessly integrating transactions into the overall guest experience, making each interaction personal and engaging.

Key Responsibilities

  • Deliver a range of services to guide guests through their arrival and departure experiences.
  • Take initiative to ensure guest satisfaction from start to finish.
  • Process operational needs efficiently and effectively.
  • Address guest requests promptly and professionally.
  • Complete necessary reports accurately.
  • Share highlights of the local area with guests.
  • Ensure a safe workplace by adhering to company policies and procedures.
  • Maintain confidentiality of company information and guest data.
  • Protect company assets and uphold quality standards.
  • Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • No prior related work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required.

Required Skills

  • Guest Arrival Experience
  • Customer Service
  • Problem Solving
  • Communication
  • Professional Appearance
  • Physical Stamina, including the ability to stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance.

Work Location and Details

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is based in the Riyadh region and is not remote. The job category is Rooms & Guest Services Operations, with Job Number 26071730. Experience required is 0-1 year.

About W Hotels and Marriott International

W Hotels aims to inspire curiosity and expand horizons, offering a place where life can be experienced. The brand is characterized by a sharp, daring spirit that reinvents luxury norms. The service culture emphasizes that anything can be done, anytime, turning guests' passions into reality. If you are original, innovative, and forward-looking, you are welcome at W Hotels. By joining W Hotels, you become part of the Marriott International portfolio. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

breifcase0-1 years

locationRiyadh

about 10 hours ago
Hostess

Hostess

📣 Job AdNew

Everhires

Full-time

About the Role

Everhires is seeking a friendly, professional, and customer-focused Hostess to join our team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression and ensuring smooth front-of-house operations. This full-time position is ideal for an individual passionate about delivering exceptional guest experiences from arrival to departure. The Hostess will be responsible for managing guest arrivals, coordinating seating, and addressing inquiries to maintain a welcoming and efficient environment. This role is key to upholding the standards of service and guest satisfaction.

Key Responsibilities

  • Welcome guests with a warm and professional attitude, setting a positive tone for their visit.
  • Efficiently manage reservations, walk-ins, and waiting lists to optimize guest flow.
  • Escort guests to their designated tables and present them with menus.
  • Coordinate table seating arrangements to ensure a smooth and efficient service flow for the entire establishment.
  • Answer incoming phone calls promptly and assist guests with their inquiries accurately and courteously.
  • Provide realistic and accurate wait-time estimates to guests, especially during peak operational periods.
  • Communicate guest requests, special occasions, and dietary needs effectively to the service team.
  • Maintain the cleanliness and organization of the reception area and waiting lounge to ensure a welcoming atmosphere.
  • Assist in handling guest concerns with professionalism and escalate complex issues to management when necessary.
  • Thank guests upon their departure, ensuring a positive final impression and encouraging repeat visits.

Qualifications and Requirements

  • Previous experience in hospitality, restaurants, or a customer service-oriented role is preferred.
  • Excellent communication and interpersonal skills are essential for interacting with a diverse range of guests.
  • Maintain a professional appearance and a consistently positive attitude.
  • Ability to perform effectively in a fast-paced and dynamic work environment.
  • Strong organizational and multitasking skills to manage various guest needs simultaneously.
  • Basic English communication skills are required; proficiency in Arabic is considered an advantage.
  • Flexibility to work evenings, weekends, and public holidays as required by operational needs.

Required Skills

  • Customer Service Excellence
  • Communication Skills
  • Guest Relations
  • Time Management
  • Teamwork
  • Problem Solving
  • Attention to Detail

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work evenings, weekends, and public holidays as dictated by operational needs. While not explicitly stated as a requirement, previous experience in hospitality, restaurants, or a customer service-oriented role is preferred, with an ideal experience range of 2-5 years. Key Performance Indicators for this role include guest satisfaction scores, reservation accuracy, average guest waiting time, seating efficiency, and positive guest feedback and reviews.

breifcase2-5 years

locationRiyadh

3 days ago
Welcome Ambassador

Welcome Ambassador

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is key to setting the tone for guest stays, ensuring each individual feels welcomed and valued from entry to exit. The Welcome Ambassador contributes to crafting the unique experiences that define the W Hotels brand.

This is a full-time, non-management position focused on delivering a range of services to guide guests through their arrival and departure processes. The role involves proactively addressing operational needs, fulfilling guest requests, completing reports, and sharing local area insights, all while ensuring guest interactions are professional and contribute to a memorable experience.

Key Responsibilities

  • Deliver services to guide guests through arrival and departure processes.
  • Take initiative to ensure guest satisfaction throughout their stay.
  • Process operational needs efficiently.
  • Address and fulfill guest requests promptly and professionally.
  • Complete required reports accurately.
  • Share highlights of the local area with guests.
  • Ensure all guest interactions are professional and contribute to a memorable experience.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • No specific work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required.
  • Ability to stand, sit, or walk for extended periods.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Ability to move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.
  • Commitment to creating a safe workplace.
  • Adherence to company policies and procedures.
  • Maintenance of confidentiality.
  • Protection of company assets.
  • Upholding quality standards.
  • Maintaining a professional uniform, personal appearance, and communications.

Required Skills

  • Guest Arrival Experience
  • Guest Departure Experience
  • Handling Guest Requests
  • Knowledge of Local Area Highlights
  • Maintaining a Professional Appearance
  • Professional Communication

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires 0-1 year of experience. W Hotels is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an inclusive environment.

breifcase0-1 years

locationRiyadh

about 10 hours ago
Controller-Rooms

Controller-Rooms

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is an opportunity for individuals with less than one year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

W Hotels aims to ignite travelers' curiosity and expand their worlds, drawing inspiration from new faces and experiences. The brand is known for reinventing luxury globally through its unique culture and service philosophy of "Whatever/Whenever."

Key Responsibilities

  • Assign rooms according to guest requests and preferences whenever possible.
  • Pre-register designated guests and prepare key packets.
  • Organize and coordinate check-in and pre-registration procedures for arriving groups.
  • Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms daily.
  • Ensure rates match market codes and document any exceptions.
  • Verify and adjust billing for guests.
  • File guest paperwork or documentation.
  • Process all guest check-ins and check-outs.
  • Activate room keys.
  • Secure valid payment.
  • Identify any over-commitments.
  • Perform duplicate reservation checks and block rooms accordingly.
  • Run daily reports to monitor operations.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs, assisting individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Answer telephones using appropriate etiquette.
  • Coordinate tasks and work effectively with other departments.
  • Serve as a departmental role model.
  • Develop and maintain positive working relationships with others and support the team to reach common goals.
  • Comply with quality assurance standards.
  • Stand, sit, or walk for an extended period of time.
  • Enter and locate information using computers and/or POS systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • Less than 1 year of related work experience.
  • No supervisory experience required.
  • No specific licenses or certifications are required.

Required Skills

  • Guest Request Management
  • Reservation Confirmation
  • Billing Verification
  • Payment Processing
  • Report Generation
  • Guest Relations
  • Adherence to Company Policies
  • Maintaining Professional Appearance
  • Confidentiality
  • Asset Protection
  • Upholding Guest Service Standards
  • Effective Communication (Verbal and Written)
  • Accurate Written Documentation
  • Professional Telephone Etiquette
  • Interdepartmental Coordination
  • Teamwork and Collaboration
  • Quality Assurance
  • Proficiency with Computer Systems
  • Familiarity with POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, valuing the unique backgrounds of all associates and promoting non-discrimination on any protected basis, including disability and veteran status.

breifcase0-1 years

locationRiyadh

about 9 hours ago
Front Desk Receptionist

Front Desk Receptionist

📣 Job AdNew

Stella Stays

Full-time

About the Role

Stella Stays is developing tech-driven living spaces designed for a modern and effortless experience. We are seeking a Front Desk Receptionist to join our team in Riyadh. This role is essential for managing daily operations, ensuring excellent guest experiences, and facilitating communication across departments and with external parties.

As the primary point of contact, the Front Desk Receptionist will represent Stella Stays' commitment to innovation and guest satisfaction, playing a key role in maintaining property standards and ensuring a seamless resident experience.

Key Responsibilities

  • Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
  • Oversee in-house inventory management and stock counts to maintain adequate supplies for operations.
  • Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work delivery.
  • Coordinate and promptly address repair and maintenance tasks to minimize disruptions for guests.
  • Prepare and adhere to daily, weekly, and monthly reports detailing property operations and guest feedback.
  • Ensure compliance with all property documentation requirements and quality assurance standards.
  • Respond promptly and professionally to on-ground guest requests, ensuring their needs are met efficiently.
  • Handle add-on service requests and coordinate with relevant service providers to fulfill guest needs.
  • Source and manage reliable service providers and vendors, negotiating favorable contracts to ensure cost-effectiveness and quality.
  • Maintain strict data control and confidentiality of sensitive information.
  • Greet visitors, clients, and partners, providing a professional and welcoming atmosphere at the reception area.
  • Answer and direct incoming calls, taking accurate messages when necessary.
  • Manage incoming and outgoing mail and packages efficiently.
  • Maintain the tidiness and professional appearance of the reception area.
  • Assist with ad hoc administrative tasks as needed to support the team and operations.

Qualifications and Requirements

  • A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Proven experience in Operations and Front Desk management, with a preference for experience within the hospitality industry.
  • Strong organizational and multitasking abilities, coupled with meticulous attention to detail.
  • Excellent communication and interpersonal skills, enabling effective interaction with guests and stakeholders.
  • Proficiency in using property management systems and other relevant software applications.
  • Ability to work independently, make sound decisions, and manage tasks effectively in a fast-paced environment.

Required Skills

  • Operations Management
  • Front Desk Management
  • Guest Relations
  • Inventory Management
  • Team Supervision
  • Maintenance Coordination
  • Reporting
  • Quality Assurance
  • Vendor Management
  • Data Control
  • Confidentiality
  • Communication Skills
  • Interpersonal Skills
  • Multitasking
  • Attention to Detail
  • Property Management Systems

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. Stella Stays is committed to providing a professional and organized work environment.

breifcase2-5 years

locationRiyadh

about 10 hours ago
Guest Experience Expert

Guest Experience Expert

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh is seeking a Guest Experience Expert to join its team. This role focuses on creating memorable and distinctive experiences for guests throughout their stay. The Guest Experience Expert will be empowered to take initiative in providing a range of services, ensuring smooth operations and guest satisfaction. The position is integral to fostering an environment where guests feel welcomed and their needs are proactively met.

Role Context

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role requires a commitment to the W Hotels' service philosophy, aiming to ignite curiosity and expand horizons for guests. The position is part of the Rooms & Guest Services Operations category.

Key Responsibilities

  • Deliver a variety of services to guide guests throughout their stay, aiming to create memorable experiences.
  • Address operational needs and ensure the smooth functioning of guest services.
  • Proactively fulfill guest requests to enhance their overall experience.
  • Complete necessary reports and administrative tasks.
  • Share information about the local area to enrich the guest's visit.
  • Ensure all transactions and interactions are integrated seamlessly into the guest's experience.
  • Contribute to maintaining a safe work environment.
  • Adhere to company policies and procedures.
  • Maintain confidentiality of guest and company information.
  • Protect company assets.
  • Uphold quality standards in guest interactions and operational tasks.
  • Maintain a professional uniform, appearance, and communication style.

Qualifications and Requirements

  • High school diploma or *** equivalent is preferred.
  • No specific work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required.
  • Ability to stand, sit, or walk for extended periods.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Required Skills

  • Guest Services
  • Customer Service
  • Handling Operational Needs
  • Addressing Guest Requests
  • Reporting
  • Sharing Local Area Highlights
  • Maintaining Professional Appearance
  • Professional Communication

Work Environment and Location

This is a full-time position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates.

breifcase0-1 years

locationRiyadh

about 10 hours ago
Telephone Operator

Telephone Operator

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels is seeking a Telephone Operator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their needs are addressed efficiently and professionally.

W Hotels is committed to embracing new experiences and delivering exceptional service. Our approach focuses on providing "Whatever/Whenever" service with passion. We encourage individuals with a unique vision and innovative spirit to join our team and develop their potential.

Key Responsibilities

  • Handle, record, log, and process all guest calls, requests, questions, or concerns.
  • Operate the telephone switchboard station effectively.
  • Process guest requests, including wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Inform guests of any messages received.
  • Monitor busy or unanswered lines, provide updates to callers on hold, and offer to take messages.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Activate and deactivate guest room message lights as required.
  • Assist guests with internet access instructions and transfer those with internet issues to the provider's customer support.
  • Regularly test communications equipment to ensure proper functionality.
  • Respond to special requests from guests with specific needs.
  • Contact the appropriate individual or department to resolve guest calls, requests, or problems.
  • Follow up with guests to confirm satisfaction with resolved requests or problems.
  • Dispatch bell staff or valet staff when necessary.
  • Adhere to all company policies and procedures.
  • Report accidents, injuries, and unsafe working conditions to management.
  • Maintain a clean and professional uniform and personal appearance at all times.
  • Protect company assets and maintain the confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guest service needs, including assisting individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Communicate clearly and professionally with others and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships and support team goals.
  • Comply with quality assurance expectations and standards.
  • Perform duties that require standing, sitting, or walking for extended periods.
  • Enter and retrieve information using computers and/or POS systems.
  • Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • No specific work experience is required for this role.
  • No supervisory experience is necessary.
  • No specific licenses or certifications are required.

Required Skills

  • Strong communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of all associates and providing access to opportunity.

breifcase0-1 years

locationRiyadh

about 10 hours ago