Full-time Restaurant Manager Jobs in Riyadh

About the Beneficiary Care Lead Role

DXC Technology is seeking a Beneficiary Care Lead to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing end-to-end support for beneficiaries through effective Service Desk operations, proactive onsite technical support, and structured educational workshops. The Beneficiary Care Lead will serve as a central point of coordination, promoting a beneficiary-centric approach and driving continuous service improvement within the IT environment. This is a full-time position that requires a significant level of experience to ensure user satisfaction and operational efficiency.

Key Responsibilities

• Lead and manage daily Service Desk activities, ensuring professional and timely handling of beneficiary requests and incidents.
• Act as the primary escalation point for complex issues, ensuring resolution within established Service Level Agreements (SLAs).
• Monitor ticket queues, response times, resolution rates, and satisfaction metrics to identify improvement areas.
• Ensure accurate ticket categorization, documentation, and closure within the Service Management system.
• Collaborate with internal IT teams, external vendors, and third-party providers for efficient issue resolution.
• Implement continuous improvements in Service Desk processes, scripts, and workflows.
• Uphold ITIL-based support practices and organizational policies across all support functions.
• Oversee and coordinate onsite support activities to ensure comprehensive coverage across beneficiary locations.
• Provide hands-on technical assistance for hardware, software, network, and application issues.
• Strategically plan and manage onsite visits, deployments, upgrades, and troubleshooting to minimize disruption.
• Ensure proper setup, maintenance, and replacement of end-user devices and peripherals.
• Serve as an approachable onsite point of contact for beneficiaries, addressing concerns with professionalism and empathy.
• Capture detailed information on onsite issues, resolutions, and lessons learned for the Service Desk knowledge base.
• Design, plan, and deliver workshops to enhance beneficiary knowledge and effective use of systems and tools.
• Conduct onboarding sessions for new beneficiaries and refresher workshops for existing users.
• Develop and maintain high-quality training materials, user guides, FAQs, and knowledge base articles.
• Facilitate sessions to gather beneficiary feedback and identify recurring issues or service enhancement opportunities.
• Promote best practices, encourage self-service adoption, and foster digital literacy among beneficiaries.
• Represent the voice of the beneficiary, communicating their needs and challenges to relevant internal teams.
• Cultivate strong, collaborative relationships with beneficiaries, stakeholders, and business units.
• Track, analyze, and report on beneficiary feedback, complaints, and satisfaction survey results.
• Proactively identify and propose enhancements to service quality and user experience.
• Support change management activities associated with new systems, processes, or tools.
• Prepare and present regular reports on Service Desk performance, onsite support activities, and workshop outcomes.
• Analyze incident and request trends to identify root causes and implement preventive actions.
• Maintain accurate and up-to-date documentation of all support processes, procedures, and support models.
• Assist with audits and service reviews as required.

Qualifications and Experience

• A Bachelor's degree in Computer Engineering, Information Systems, or a closely related field.
• A minimum of 8 years of experience in IT infrastructure.
• At least 3 years of experience in a managerial or leadership role within an IT support function.
• Prior experience in a lead or senior support role is highly preferred.
• ITIL Foundation or an equivalent certification is considered an advantage.

Required Skills and Competencies

• Extensive knowledge of Service Desk operations, IT support models, and ITIL principles.
• Hands-on proficiency with Service Management tools such as ServiceNow, BMC, Jira, or similar platforms.
• Solid understanding of end-user computing environments, including Windows, M365, printers, networks, and related technologies.
• Proven experience in delivering workshops and technical training sessions.
• Exceptional troubleshooting, problem-solving, and analytical skills.
• Strong verbal and written communication and presentation skills.
• A high degree of empathy and a strong customer-service orientation.
• Demonstrated ability to lead, coordinate, and influence teams and stakeholders, even without direct authority.
• Excellent organizational and time-management skills.
• Comfort and adaptability in dynamic, onsite, and beneficiary-facing environments.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves direct interaction with beneficiaries in various onsite locations, requiring adaptability and a strong presence in the field.

About the Role

Saham Car Rental is looking for a Car Rental Branch Supervisor to join their team. This role aims for the effective management of car rental operations and supervision of branch performance. The position requires strong organizational skills, high efficiency in operations management, and the ability to lead teams to achieve goals.

Job Responsibilities

The Rental Branch Supervisor oversees car rental operations at the branch level, ensuring adherence to procedures and monitoring the daily workflow. The role includes managing and tracking open and closed contracts, and ensuring the completeness and accuracy of all documents. It also involves supervising collection operations and following up with customers regarding late payments or delayed vehicle returns, to ensure timely settlements. The role also includes supervising branch staff, ensuring their adherence to procedures, and monitoring drivers' adherence to schedules and service delivery.

Tasks also include conducting daily reviews of branches and centers, and ensuring the integrity of financial transactions. The supervisor monitors fleet readiness and maintenance, ensuring vehicles are in optimal operational condition. They also follow up on customer complaints and resolve them to enhance the customer experience. The supervisor ensures the branch operates in a clean and organized environment that meets the needs of rental operations. The role requires preparing operational reports and monitoring performance indicators for service delivery and continuous improvement initiatives, while ensuring compliance with branch policies and operating procedures for car rental services.

Qualifications and Basic Requirements

• Saudi Nationality.
• At least 3 years of experience in car rental or related automotive operations.
• Good understanding of car rental operating and maintenance systems.
• Leadership and management skills, with the ability to manage a branch.
• High skills in follow-up, analysis, and report preparation.
• Ability to use computers and operating systems efficiently.

Required Skills

• Car Rental Branch Management.
• Supervision.
• Operations Management.
• Customer Service.
• Team Management.
• Financial Management.
• Performance Monitoring.
• Regulatory Compliance.
• Report Preparation.
• Problem Solving.
• Leadership.
• Communication.

Work Details and Locations

The type of work is full-time. The required experience ranges between 2-5 years. Opportunities are located in the Riyadh region, with specific opportunities in the cities of Riyadh and Jeddah.

About the Role

Al-Futtaim Automotive, a division of the Al-Futtaim Group, is seeking a Regional Aftersales Manager to lead and optimize Aftersales business performance for BYD & Denza across a designated region in Saudi Arabia, specifically Riyadh. Al-Futtaim Group, established in the 1930s and headquartered in Dubai, is a diversified private business employing over 35,000 individuals across more than 20 countries. This role is accountable for revenue, profitability, customer experience, workshop productivity, and brand standards execution at the network level, contributing to the growth of BYD & Denza's Aftersales operations and its EV portfolio.

The Regional Aftersales Manager will act as the senior Aftersales authority within the region, overseeing service, parts, body shop, and allied revenue streams across all branches. The position requires strong commercial acumen, deep operational knowledge, and proven leadership capabilities for multi-disciplinary teams.

Key Responsibilities

• Manage the complete Aftersales Profit & Loss (P&L) for the region, including labor, parts, body shop, accessories, service contracts, and other revenue streams.
• Achieve volume, revenue, gross margin, and net profit targets across all regional branches.
• Drive growth in service retention, customer pay business, and value-added Aftersales products.
• Govern workshop productivity, technician efficiency, bay utilization, and overall throughput across regional service centers.
• Ensure service operations adhere to Original Equipment (OE) technical standards, maintain repair quality, and meet turnaround time benchmarks.
• Optimize service capacity planning based on parc growth, EV demand, and seasonal fluctuations.
• Take ownership of Aftersales customer experience Key Performance Indicators (KPIs), including CSI, NPS, complaint resolution, and Fix-Right-First-Time rates.
• Implement structured retention programs, service reminders, and lifecycle engagement strategies to expand the active customer base.
• Resolve escalated customer complaints, focusing on permanent solutions and customer recovery.
• Lead and mentor Service Managers, Parts Managers, Workshop Managers, and Aftersales teams across the region.
• Establish and maintain branch-level performance routines and accountability mechanisms.
• Develop branch leadership talent through coaching, succession planning, and capability-building initiatives.
• Ensure the full execution of Al-Futtaim and BYD brand standards across all Aftersales customer touchpoints.
• Drive compliance with Ministry requirements, warranty governance, and Health, Safety, and Environment (HSE) standards.
• Oversee audit readiness across workshops, parts operations, and customer-facing processes.
• Promote the penetration of accessories, service contracts, and extended warranties across the network.
• Develop and implement commercial campaigns and incentive frameworks to accelerate allied business growth.
• Identify and pursue fleet, corporate, and Business-to-Business (B2B) Aftersales opportunities within the region.
• Deliver monthly regional Aftersales performance reviews to Aftersales leadership and brand management.
• Track and report on core KPIs, including labor sales per RO, parts-to-labor ratio, retention rate, CSI, productivity, and workshop loading.
• Utilize data and dashboards to identify performance outliers, replicate best practices, and implement corrective actions.
• Collaborate with Sales, Network Development, Marketing, Finance, and Human Resources to align Aftersales priorities with business objectives.
• Engage with BYD Headquarters (HQ) Aftersales counterparts on technical, warranty, and commercial priorities.
• Represent the region in senior leadership reviews and strategic planning forums.

Qualifications and Requirements

• Bachelor's degree in Engineering, Business, Automotive, or a related discipline; an MBA is preferred.
• A minimum of 12 years of progressive experience in automotive Aftersales, with substantial exposure to service, parts, and body shop operations.
• Proven track record of successfully managing Aftersales P&L across a multi-branch dealer network at a regional or country level.
• Strong working knowledge of automotive Dealer Management Systems (DMS), Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) systems, and Business Intelligence (BI) reporting tools.
• Demonstrated success in delivering revenue growth, improving customer retention, and enhancing customer experience (CX) across a network.
• Experience within the GCC or KSA market is strongly preferred. Exposure to EV brands or Chinese OE environments is considered an added advantage.

Required Skills

• Strong commercial and P&L ownership mindset for multi-site Aftersales operations.
• Proven leadership experience with large, multi-disciplinary Aftersales teams across a regional network.
• Deep operational knowledge of workshop productivity, parts operations, and key service business levers.
• A strong customer experience orientation balanced with commercial discipline.
• Advanced analytical capabilities, including KPI design, performance diagnostics, and data-driven decision-making.
• Proficiency in using DMS, CRM, ERP, and BI tools such as SAP, Kerridge, Autoline, and Power BI.
• Confident stakeholder management skills across branches, OE, and HQ functions.
• A coaching, capability-building, and succession planning mindset.
• Excellent negotiation, problem-solving, and decision-making skills under pressure.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

W Hotels, a brand within the Marriott International portfolio, is seeking a Director of Human Resources in Riyadh. This full-time position offers an opportunity to contribute to a dynamic hospitality environment that values diversity and professional development.

Company Overview

Marriott International is committed to providing equal employment opportunities and fostering a welcoming culture. The company actively promotes an environment where the unique backgrounds, talents, and experiences of its employees are valued. Marriott International is dedicated to non-discrimination based on protected characteristics, including disability and veteran status, in accordance with applicable law. W Hotels aims to spark curiosity and open new worlds, operating on the philosophy that life is to be experienced. The brand is known for reinterpreting luxury globally, driven by an attentive and ready-for-anything attitude. The "Whatever/Whenever" philosophy defines W Hotels' culture and service, bringing guest passions to life.

Role Context

The Director of Human Resources will play a key role in supporting the W Hotels brand in Riyadh. This position is integral to maintaining the company's commitment to its employees and upholding its service philosophy. The role is part of a global team where individuals can contribute their best work and find purpose.

Key Responsibilities

While specific responsibilities are not detailed in the provided text, a Director of Human Resources typically oversees all aspects of human resources operations, including but not limited to:

• Developing and implementing HR strategies aligned with business objectives.
• Managing talent acquisition, employee relations, compensation, and benefits.
• Ensuring compliance with labor laws and company policies.
• Fostering a positive work environment and supporting employee development.

Qualifications and Requirements

The provided text does not specify the required qualifications or experience for this role. However, candidates are expected to embody the W Hotels values of originality, innovation, and a forward-looking perspective. An attentive and ready-for-anything attitude is considered a core value.

Work Environment

This is a full-time position based in Riyadh. Employees at W Hotels are part of the broader Marriott International brand portfolio and contribute to a global team. The company culture encourages individuals to give their best, find their purpose, and get the most out of themselves.

About the Role

Fairmont Hotels & Resorts is seeking an experienced AV Manager to oversee audio-visual operations in Riyadh, Saudi Arabia. This role involves leading AV professionals, ensuring the seamless execution of AV solutions, driving innovation, maintaining facilities, and providing technical support. The position offers an opportunity to contribute in a fast-paced, collaborative environment.

Key Responsibilities

• Lead, mentor, and supervise the audio-visual department, fostering a culture of continuous learning and team excellence.
• Plan, coordinate, and execute comprehensive AV setups for corporate events, conferences, presentations, and specialized productions.
• Develop and maintain detailed AV equipment inventory systems, ensuring optimal maintenance schedules and timely upgrades.
• Create, manage, and optimize budgets for AV operations and equipment purchases while maintaining fiscal responsibility.
• Collaborate with clients, event planners, internal stakeholders, and cross-functional departments to deliver tailored AV solutions.
• Troubleshoot and resolve technical issues promptly and efficiently to minimize operational disruptions.
• Stay current with emerging AV technologies and industry trends, implementing innovative solutions.
• Ensure compliance with safety regulations, industry standards, and local requirements specific to the Riyadh market.
• Provide expert technical guidance and support for complex AV projects.
• Develop, document, and implement standardized operating procedures for all AV operations.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Oversee daily AV operations and ensure the proper setup, maintenance, and functionality of all audio-visual systems.
• Manage AV equipment, coordinate event productions, and support the seamless operation of AV services.

Qualifications and Requirements

• Bachelor's degree in Audio-Visual Technology, Electronics, Engineering, or a closely related field.
• Minimum of 5 years of professional experience in AV management, audio-visual operations, or a related supervisory role.
• Proven ability to work flexible hours, including evenings and weekends, as operational needs require.
• Willingness to relocate to Riyadh, Saudi Arabia.

Required Skills

• Comprehensive knowledge of audio-visual systems, equipment, and current industry technologies.
• Proven expertise in project management and event production coordination.
• Demonstrated excellence in leadership, team management, and staff development.
• Strong analytical and problem-solving abilities with exceptional troubleshooting skills.
• Proficiency in budgeting, financial planning, and vendor management.
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Ability to adapt to regional requirements and work effectively in a multicultural environment.

Additional Information

This is a full-time position located in Riyadh, Saudi Arabia. Experience in the hospitality, entertainment, corporate events, or similar industry is preferred. Industry-recognized certifications such as CTS (Certified Technology Specialist), CTS-I, or CTS-D are highly desirable. The role requires 5-10 years of experience.

The company fosters a collaborative and supportive work environment built on teamwork, respect, and continuous improvement. The organization is committed to building an inclusive workplace that values diversity and empowers individuals from all backgrounds.

About the Role

W Hotels is seeking a Director of Human Resources to join their team in Riyadh. This is a full-time position within the W Hotels brand, part of Marriott International. The role focuses on leading human resources functions to support the brand's mission of igniting curiosity and expanding worlds.

Company Mission and Culture

W Hotels aims to be a place where individuals live life to the fullest, opening doors and minds through new experiences and inspiration. The brand is known for reinventing luxury with a refined spirit ready for anything. The core service philosophy, "Whatever/Whenever," brings guest passions to life by delivering on their needs at all times. W Hotels welcomes individuals with an original, innovative spirit who look towards future possibilities.

Marriott International's Commitment

Marriott International is committed to being an equal opportunity employer, fostering an environment that welcomes everyone and provides access to opportunities. The company values and celebrates the past experiences of its employees, recognizing that its greatest strength lies in the rich mix of culture, talent, and skills within its workforce. Discrimination is not practiced on any protected basis, including disability, veteran status, or other legally protected grounds.

Role Context within W Hotels

As the Director of Human Resources, you will contribute to the W Hotels environment by supporting its unique culture and service philosophy. This role is integral to ensuring that the team embodies the brand's spirit of innovation and readiness, enabling the delivery of exceptional guest experiences. Joining W Hotels means becoming part of a global team within Marriott International, offering an environment to perform at your best and pursue professional goals.

Work Location and Type

This full-time position is based in Riyadh. The role operates within the W Hotels brand, which is part of the larger Marriott International portfolio.

About the Role

Majestic International Company, established in 1986, is seeking a Transition & Interface Management Lead to join its team in Riyadh. The company operates with principles of discipline, excellence, adaptability, and motivation, focusing on delivering premium services through technical capabilities, specialized skills, and advanced technology. This role is integral to ensuring the seamless delivery of projects and transitions, supporting national development through high-performing services tailored to dynamic challenges.

Role Overview

The Transition & Interface Management Lead will oversee and manage the integration of project activities, facilitate communication and training, track progress, and address challenges. This full-time, on-site position in Riyadh is key to coordinating mobilization activities, managing stakeholder interfaces, overseeing readiness gates, and ensuring effective dependency management for smooth transitions into operational phases.

Key Responsibilities

• Develop and manage comprehensive transition plans and readiness frameworks.
• Maintain interface matrices, dependency registers, and mobilization trackers.
• Coordinate and facilitate stakeholder workshops and decision-making forums.
• Track and ensure fulfillment of operational, access, security, data, and provider readiness requirements.
• Support governance reporting processes and manage transition closeout activities.

Qualifications and Requirements

• A degree in Project Management, Engineering, Facilities Management, or a closely related field.
• Demonstrated experience in managing operational transitions, mobilizations, or complex stakeholder environments.
• Strong planning, coordination, and facilitation skills.
• Excellent stakeholder engagement and governance experience.
• 5-10 years of relevant experience.

Required Skills

• Project Management
• Engineering
• Facilities Management
• Planning
• Coordination
• Facilitation
• Stakeholder Engagement
• Governance

Work Location and Type

This is a full-time, on-site position located in Riyadh, Saudi Arabia.

About the Role

XPL Solutions, a prominent provider of logistics solutions for multinational and local companies in Saudi Arabia, is seeking an experienced Accounting Manager. This role is integral to overseeing the company's operational accounting functions, ensuring the accuracy and integrity of financial records, supporting internal controls, and maintaining compliance with regulatory standards. The Accounting Manager will contribute to organizational efficiency and financial transparency, particularly given XPL's critical role in adapting and providing rapid logistics solutions within the Kingdom.

The primary purpose of this position is to manage all facets of the company's accounting operations, encompassing payment processing, account reconciliations, tax compliance, and financial reporting. The ideal candidate will possess a strong background in the logistics and transportation sector, with specific experience in third-party logistics (3PL) providers operating within the Saudi market.

Key Responsibilities

• Supervise daily accounting operations, including accounts payable, accounts receivable, and general ledger transactions.
• Ensure timely processing of all payments and proper reconciliation of all accounts.
• Manage timely invoicing for customers.
• Maintain accurate financial records in accordance with established accounting standards and company policies.
• Monitor tax obligations and ensure full compliance with all applicable laws and regulations.
• Oversee month-end and year-end closing processes, ensuring the accuracy of financial statements and reports.
• Collaborate effectively with auditors and regulatory bodies during internal and external audits.
• Lead and mentor a team of accountants, fostering high performance and professional development.
• Implement process improvements and internal controls to enhance operational efficiency and mitigate financial risks.
• Utilize ERP systems effectively for data integrity, reporting, and automation.
• Leverage exposure to project-based logistics operations, including warehousing, transportation, distribution, and supply chain solutions.
• Apply experience gained from working with logistics and transportation companies operating as third-party logistics providers within the Saudi Logistic Market.

Qualifications and Requirements

• A Bachelor's degree in Accounting, Finance, or an equivalent field is required. Professional certifications in accounting are considered a plus.
• A minimum of 8 to 12 years of relevant accounting experience is necessary, specifically within logistics, transportation, or third-party logistics (3PL) companies.
• Strong expertise in financial reporting, budgeting, and reconciliation is essential.
• Advanced proficiency in ERP systems, with a specific emphasis on SAP, is required.
• A solid understanding of tax regulations and compliance requirements is mandatory.
• Excellent leadership, communication, and analytical skills are necessary.
• A keen attention to detail and the ability to manage multiple deadlines in a dynamic work environment are crucial.
• Demonstrated experience with project-based logistics operations, including warehousing, transportation, and distribution.
• Proven background working with logistics and transportation companies operating as third-party logistics providers within the Saudi Logistic Market.

Required Skills

• Financial Reporting
• Budgeting
• Reconciliation
• ERP Systems (SAP)
• Tax Regulations and Compliance
• Leadership and Team Management
• Communication Skills
• Analytical Skills
• Attention to Detail
• Project-based Logistics Operations
• Logistics and Transportation Industry Knowledge
• Third-Party Logistics (3PL) Operations

Work Environment and Details

This is a full-time position for an Accounting Manager at XPL Solutions. The role is based in Riyadh, Saudi Arabia. The position requires over 10 years of experience.

About the Role

DB Engineering & Consulting, a part of the DB group, is seeking a Service & Maintenance Expert for Infrastructure and Fleet to join the Riyadh Bus project in Saudi Arabia. This role is essential for ensuring the reliability, safety, and availability of the transport infrastructure and the bus fleet. The expert will oversee and coordinate all maintenance activities, develop strategic approaches, and ensure compliance with contractual obligations and safety standards within a dynamic operational environment.

Key Responsibilities

• Oversee and coordinate comprehensive maintenance activities for transport infrastructure and the bus fleet, including depots, civil assets, and associated systems.
• Develop and implement effective preventive and corrective maintenance strategies to ensure asset reliability, safety, and availability.
• Monitor and enforce contractor performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring adherence to Operation & Maintenance (O&M) contracts.
• Conduct inspections, audits, and condition assessments of infrastructure and fleet to ensure compliance with quality and safety standards.
• Collaborate with Bus Operations, Facilities Management (TFM), and Intelligent Transport Systems (ITS) teams for integrated service delivery and to minimize operational disruptions.
• Support the implementation and utilization of asset and maintenance management systems, such as Maximo or equivalent CMMS/CAFM tools.
• Analyze maintenance data and performance trends to drive continuous improvement initiatives and optimize lifecycle costs.
• Ensure strict compliance with Health, Safety, and Environment (HSE) requirements, regulatory standards, and reporting obligations, including incident and risk management processes.

Qualifications and Requirements

• Bachelor's degree in Mechanical, Civil, or Electrical Engineering, or a closely related discipline.
• A minimum of 10 years of progressive experience in maintenance and asset management within transport infrastructure and/or bus fleet operations.
• Proven experience in Operation & Maintenance (O&M) environments, including supervision of contractors and management of performance-based contracts (KPIs/SLAs).
• Strong knowledge of fleet maintenance practices and/or infrastructure maintenance, including depots, civil works, and Mechanical, Electrical, and Plumbing (MEP) systems.
• Experience with inspection regimes, condition assessments, and maintenance planning methodologies.
• Familiarity with asset management and maintenance systems, such as Maximo or equivalent CMMS tools.
• Solid understanding of HSE standards, quality assurance principles, and regulatory compliance requirements.
• Strong analytical, coordination, and reporting skills, with experience working effectively in multi-disciplinary and fast-paced operational settings.

Required Skills

• Maintenance
• Asset Management
• Transport Infrastructure Management
• Bus Fleet Operations
• Contractor Supervision
• Performance-Based Contracts
• KPIs/SLAs Management
• Fleet Maintenance Practices
• Infrastructure Maintenance
• Depot Maintenance
• Civil Works Maintenance
• MEP Systems Maintenance
• Inspection Regimes
• Condition Assessments
• Maintenance Planning
• Asset Management Systems
• CMMS Tools (*, Maximo)
• HSE Standards Compliance
• Quality Assurance
• Regulatory Compliance
• Analytical Skills
• Coordination Skills
• Reporting Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia, with DB Cargo Hungária. The role operates within a dynamic, multi-disciplinary operational environment.

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking a Cloud Computing Center of Excellence (CCoE) Director to lead the strategic direction and implementation of cloud initiatives across the organization. This role is responsible for establishing best practices, governance, and frameworks to maximize the benefits of cloud technologies while ensuring compliance with security standards and organizational policies. The CCoE Director will collaborate with cross-functional teams to facilitate the adoption and integration of cloud solutions, aligning them with ZATCA's business objectives.

Key Responsibilities

• Contribute to the development of the IT Planning and Management business plan, ensuring alignment with ZATCA's strategic goals.
• Investigate and propose initiatives that positively impact Cloud Computing operations financially and mitigate financial and operational risks.
• Define ZATCA's IT & Digitization services offerings to empower business users with necessary operational capabilities, ensuring continuous maintenance and timely updates.
• Develop the ZATCA IT & Digitization service catalog in cooperation with business users and relevant IT functions and stakeholders.
• Oversee the development of the Cloud Computing CoE portfolio, ensuring the fulfillment of business requirements and customer needs.
• Participate in the identification and recruitment of key talent to build a high-performing team.
• Guide, mentor, and support direct reports to ensure they execute their duties in accordance with established policies and processes.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification is required.
• A Master's degree in Information Technology Management, Computer Science, Business Administration, or an equivalent field is preferred.
• A minimum of 8 years of relevant professional experience is required.
• A minimum of 3 years of experience in a managerial level role is required.

Required Skills

• Cloud Computing
• IT Planning and Management
• Business Plan Development
• Financial Impact Analysis
• Risk Mitigation
• IT & Digitization Services
• Service Catalog Development
• Portfolio Management
• Talent Recruitment
• Mentoring
• Proficient Collaboration and Communication
• Proficient Customer Focus
• Proficient Team Development
• Proficient Enablement of Change and Innovation
• Proficient Leading by Example
• Proficient Operational Excellence
• Proficient Professionalism
• Proficient Results Orientation
• Developing Strategic Thinking

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with the Zakat, Tax and Customs Authority.

About the Role

Egis, a global leader in architecture, consulting, construction engineering, and mobility services, is seeking a highly experienced Facility Management Director to join its team in Riyadh, Saudi Arabia. This role provides strategic, technical, and operational leadership for the full lifecycle management of the organization's built and natural assets across a complex, multi-site program. The Director will oversee the planning, mobilization, operation, and continuous improvement of all Facilities Management (FM) and Landscape Operations & Maintenance (O&M) services. This position acts as a senior advisor to executive leadership, government agencies, and key stakeholders, ensuring world-class delivery.

With a significant presence in the Middle East, Egis is committed to sustainable development and enhancing quality of life through its extensive portfolio of complex projects. This role is integral to ensuring the operational excellence and long-term viability of our assets within this dynamic region.

Key Responsibilities

• Develop and implement the organization's comprehensive FM and Landscape O&M strategy, aligning with long-term corporate objectives.
• Establish governance frameworks, performance management systems, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) for all FM disciplines, including hard services, soft services, infrastructure, and landscape operations.
• Lead strategic asset management planning, encompassing lifecycle cost modeling, capital replacement strategies, and sustainability-focused asset performance improvements.
• Represent the FM function at executive committees, senior leadership briefings, and cross-government steering groups.
• Provide expert guidance throughout the full asset lifecycle, from design review and mobilization to operation, maintenance, optimization, and decommissioning.
• Ensure all assets and facilities achieve optimal operational availability, resilience, and compliance with relevant standards.
• Direct the mobilization of FM and O&M contracts, establish operational readiness programs, and oversee contractor onboarding and performance management.
• Ensure operations integrate seamlessly with the broader urban, environmental, and community context.
• Lead the development of procurement strategies, technical documentation, scopes of work, and high-quality Requests for Proposals (RFPs) for all FM and O&M services.
• Manage the full tendering process, including bid evaluation, technical and commercial assessment, negotiation, and contract award.
• Maintain full budgetary and financial control, ensuring accurate and timely cost forecasting, contract variations, cash-flow analysis, and risk/opportunity tracking.
• Drive value engineering, cost optimization, and commercial innovation across the FM portfolio.
• Ensure all facilities, operations, and contractors comply with regulatory, statutory, environmental, and Health, Safety, and Environment (HSE) requirements.
• Oversee the creation of risk registers, emergency preparedness plans, and business continuity strategies.
• Implement quality assurance frameworks to monitor performance and ensure consistent, high-quality delivery across all service providers.
• Conduct regular reviews of O&M delivery, identify areas for improvement, and implement corrective measures.
• Serve as the senior point of contact for government entities, municipalities, regulatory bodies, clients, community groups, and internal stakeholders.
• Lead high-level presentations, executive reporting, workshops, and strategic planning sessions.
• Build strong collaborative relationships with partners, service providers, and cross-functional teams to ensure organizational alignment.
• Lead, mentor, and develop a multi-disciplinary team of FM, landscape, engineering, and O&M professionals.
• Cultivate a high-performance culture emphasizing accountability, technical excellence, and continuous improvement.
• Identify capability gaps and drive training, succession planning, and professional development initiatives within the team.

Qualifications and Requirements

• Bachelor’s Degree in Facilities Management, Urban Design, Architecture, Landscape Architecture, or an equivalent qualification.
• A minimum of 15 years of extensive experience in Facilities & Asset Management of large, complex, multi-site environments.
• Deep knowledge of Operations & Maintenance (O&M) across hard services, soft services, infrastructure, and large-scale landscape environments.

Required Skills

• Facilities & Asset Management
• Operations & Maintenance (O&M)
• Hard Services Management
• Soft Services Management
• Infrastructure Management
• Landscape Operations & Maintenance
• Strategic Planning
• Governance
• Performance Management
• Asset Management
• Lifecycle Cost Modelling
• Capital Replacement Strategies
• Sustainability Principles
• Procurement
• Contract Management
• Budgetary Control
• Financial Control
• Risk Management
• Compliance
• Health, Safety, and Environment (HSE)
• Emergency Preparedness
• Business Continuity Planning
• Quality Assurance
• Stakeholder Management
• Team Leadership
• Talent Development

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires extensive experience, with a minimum of 15 years in Facilities & Asset Management of large, complex, multi-site environments.

About the Fleet Supervisor Role

Ninja is seeking a proactive and detail-oriented Fleet Supervisor to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for overseeing the daily operations of our fleet, ensuring optimal vehicle availability, adherence to safety standards, regulatory compliance, and cost efficiency. The ideal candidate will bring a proven track record in managing transportation fleets within a dynamic logistics or supply chain environment.

As a Fleet Supervisor, you will be instrumental in maintaining the smooth functioning of our transportation operations. You will be responsible for a wide range of activities, from driver management and vehicle maintenance to cost control and performance reporting. This role requires a strong understanding of fleet management principles and the ability to work effectively in a fast-paced operational setting.

Key Responsibilities

• Supervise daily fleet operations to ensure maximum vehicle availability and operational efficiency.
• Manage vehicle allocation and driver assignments based on business and delivery requirements.
• Monitor fleet utilization and identify opportunities to improve productivity and reduce downtime.
• Coordinate preventive and corrective vehicle maintenance activities with workshops and service providers.
• Ensure all vehicles maintain valid registrations, insurance, inspections, and regulatory documentation.
• Track fuel consumption, maintenance expenses, and other fleet-related costs while supporting cost optimization initiatives.
• Monitor vehicle condition and ensure all safety standards and company policies are consistently followed.
• Investigate vehicle accidents, damages, traffic violations, and operational incidents, and implement corrective actions when required.
• Supervise driver performance, attendance, compliance, and adherence to safety procedures.
• Support driver onboarding, training, and performance improvement programs.
• Coordinate with Operations, Warehouse, Procurement, Finance, and external vendors to ensure smooth fleet operations.
• Prepare and maintain accurate fleet records, reports, and operational documentation.
• Generate regular fleet performance reports and KPIs for management review.
• Identify process improvement opportunities and implement solutions to enhance efficiency, service levels, and fleet performance.
• Support fleet expansion, optimization, and continuous improvement projects.

Qualifications and Requirements

• Bachelor's degree in Logistics, Supply Chain, Business Administration, Transportation, or a related field.
• 3-5 years of experience in Fleet Operations, Transportation, Logistics, or Supply Chain.
• Minimum 2 years of supervisory experience.
• Experience managing commercial vehicles, vans, trucks, or distribution fleets.
• Strong knowledge of fleet management and transportation operations.
• Experience in vehicle maintenance management and compliance.
• Knowledge of cost control, route planning, and vendor management.
• Strong reporting, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and reporting tools.
• Strong communication and team coordination skills.
• Ability to work in a fast-paced operational environment.

Required Skills

• Fleet Management
• Transportation Operations
• Vehicle Maintenance
• Compliance Management
• Cost Control
• Route Planning
• Vendor Management
• Reporting and Analytics
• Problem-Solving
• Microsoft Excel Proficiency
• Communication Skills
• Team Coordination
• Logistics Management
• Supply Chain Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to work effectively in a fast-paced operational environment.

About the Role

Fircroft is seeking an experienced Tendering Manager to lead growth initiatives, strategic bidding, and client engagement within its Facilities Management (FM) and Operations & Maintenance (O&M) business in Riyadh, Saudi Arabia. This role requires a professional with extensive experience in business development, tender management, and commercial strategy, specifically within the Facilities Management, Property Management, Operations & Maintenance, or Integrated Facilities Services sectors. The Tendering Manager will identify new opportunities, monitor market trends, and develop robust pipelines aligned with company objectives to drive sustainable growth.

The successful candidate will be instrumental in developing and presenting integrated FM and O&M solutions tailored to client needs, fostering cross-selling initiatives, and ensuring proposals reflect operational excellence and competitive pricing. This role demands strong leadership to mentor teams, establish performance metrics, and provide strategic recommendations to senior management.

Key Responsibilities

• Identify and pursue new business opportunities across Facilities Management and O&M sectors.
• Monitor market trends, competitor activities, and client requirements to drive sustainable growth.
• Develop and maintain a robust pipeline of strategic opportunities aligned with company objectives.
• Evaluate new markets, partnerships, and service offerings to support business expansion.
• Conduct feasibility studies, financial assessments, and risk evaluations for new opportunities.
• Lead the end-to-end tendering process, including opportunity assessment, bid strategy, proposal development, pricing, submission, and negotiations.
• Develop winning strategies, value propositions, and competitive positioning for major bids.
• Lead bid/no-bid decisions based on commercial, technical, operational, and strategic criteria.
• Review technical and commercial proposals to ensure compliance with client requirements and company standards.
• Coordinate with Operations, Finance, Procurement, HR, Engineering, and Legal teams to prepare high-quality submissions.
• Develop integrated FM and O&M solutions tailored to client requirements.
• Lead cross-selling initiatives by combining services across multiple business units.
• Ensure proposals reflect efficient service delivery models, competitive pricing, and operational excellence.
• Support mobilization planning and transition strategies for awarded contracts.
• Build and maintain strong relationships with clients, consultants, developers, government entities, and strategic partners.
• Represent the company during client meetings, presentations, and tender clarification sessions.
• Develop strategic partnerships and subcontracting arrangements to enhance competitiveness.
• Lead and mentor the Business Development and Tendering teams.
• Establish KPIs and performance metrics to monitor team effectiveness.
• Track bid success rates, win/loss analysis, and market trends to continuously improve performance.
• Provide regular reports and strategic recommendations to senior management.

Qualifications and Experience

• Bachelor's Degree in Engineering, Business Administration, Sales, Marketing, or a related field.
• MBA or relevant postgraduate qualification is preferred.
• Minimum of 15 years of experience in Business Development, Tendering, or Commercial Management.
• Strong experience within Facilities Management (FM), Operations & Maintenance (O&M), Property Management, Technical Services, or Integrated Facilities Services.
• Proven track record of winning large-scale FM and O&M contracts.
• Experience working with government, semi-government, and major private-sector clients is highly preferred.

Required Skills

• Business Development
• Tender Management
• Commercial Strategy
• Facilities Management (FM)
• Operations & Maintenance (O&M)
• Property Management
• Integrated Facilities Services
• Pricing Strategies
• Contract Negotiations
• Proposal Management
• Leadership
• Stakeholder Management
• Communication
• Financial Modeling
• Risk Assessment
• Strong commercial acumen and strategic planning capabilities.
• Expertise in tendering, pricing strategies, contract negotiations, and proposal management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical, financial modeling, and risk assessment abilities.
• Ability to manage multiple high-value opportunities simultaneously.
• Fluent in English; Arabic is highly desirable.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Havelock One Interiors, a leading turnkey fit-out service provider in the Middle East since 1998, is expanding its operations in Saudi Arabia. The company specializes in interior contracting and the manufacturing of bespoke joinery, metalworks, and sophisticated shop fittings. To support this growth, we are seeking experienced leaders to join our team. This role offers an established work environment and a loyal, respectful corporate culture, with opportunities to work on challenging projects across the country. The Commercial Manager will lead the commercial operations, oversee day-to-day activities, and focus on the long-term interests of the business. This includes setting strategic direction, managing key resources, ensuring policy compliance, and developing talent. The position requires fostering a high-performance culture and developing relationships to pursue new business opportunities while managing commercial aspects with internal and external stakeholders.

Key Responsibilities

• Lead and manage the Commercial Department, ensuring clear definition of roles and responsibilities, regular performance reviews, and support for professional development.
• Chair internal commercial review meetings, ensuring clear communication of commercial risks, opportunities, and project status to senior leadership.
• Implement standardized commercial procedures across all projects, ensuring alignment with corporate policies and governance.
• Collaborate with the estimating team to manage the end-to-end commercial aspects of projects.
• Oversee the development and preparation of contractual and tender submission documents.
• Negotiate and prepare guarantees with client representatives.
• Maintain regular correspondence and meetings with clients, PQS, and Team Liaisons to ensure updated valuations and agreed final accounts.
• Ensure contract execution and completion within the boundaries of the contract documentation.
• Protect the company against liability for damages and penalties.
• Maximize entitlements and recovery of incurred costs.
• Periodically visit sites, communicating with Site Managers/Supervisors regarding progress and variations.
• Measure and value new rates and variations.
• Continuously estimate the final contract value.
• Send contractor packages for pricing and evaluation before order placement.
• Evaluate tender responses, adjudicate, negotiate, and appoint subcontractors/vendors as required.
• Generate subcontractor documentation for payments, contra charges, and final accounts.
• Monitor and report on costs against allowances and budgets.
• Oversee the monitoring of labour and materials.
• Delegate responsibilities within the Commercial Department as necessary.
• Undertake value engineering initiatives.
• Adopt a hands-on approach and commitment to providing a high-quality, client-focused service with an ethos of "right first time, on time."
• Promote a customer service culture emphasizing client partnership through regular liaison.
• Conduct proactive and regular risk assessments.
• Mentor junior commercial staff and foster a collaborative, motivated, and high-performing team environment.

Qualifications and Requirements

• More than 12 years of experience in a similar function, with significant experience in the fit-out industry.
• Bachelor's degree in Civil Engineering or a similar degree in Quantity Surveying (preferred).
• Proven experience in leading a commercial team and managing complex contract negotiations.
• Strong decision-making ability and strategic thinking to align commercial goals with organizational objectives.
• Ability to develop commercial strategies and mentor teams toward successful project delivery.
• Knowledge of the full tender process and experience in value engineering.
• Experience in analyzing trade comparisons.
• Professionalism and strong work ethics.
• Ability to communicate effectively both internally and externally in business English, both in writing and orally.
• Commercially astute.
• Team handling, leadership, and stakeholder management skills.

Required Skills

• Commercial Operations Management
• Strategic Direction Setting
• Resource Management
• Policy Compliance
• Talent Development
• Leadership
• Guidance and Support
• High-Performance Culture Development
• Business Development
• Stakeholder Management
• Contract Negotiation
• Tender Submission
• Value Engineering
• Risk Assessment
• Team Handling
• Proficiency in Microsoft Outlook, Word, and Excel
• Effective Communication (written and oral)

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia, with projects located across the country. The ideal candidate will be flexible and adaptable to work on different projects nationwide. Havelock One Interiors offers opportunities to work on challenging projects in a key growth market.

About the Role

AtkinsRéalis is seeking a motivated SLA Manager - AFC to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing all Service Level Agreement (SLA) obligations for AFC contractors, ensuring adherence to contractual Key Performance Indicators (KPIs) and maintaining operational efficiency. The SLA Manager will manage corrective and preventive maintenance activities, review SLA performance reports, validate invoices, and streamline workflows using the EAMS (Maximo) system. This position acts as a technical liaison between contracts, operations, and stakeholders, providing feedback for future contract variations and ensuring the smooth execution of day-to-day AFC operations.

As a global engineering services and nuclear organization, AtkinsRéalis connects people, data, and technology to transform infrastructure and energy systems. We are committed to helping our clients engineer a better future. This role offers an opportunity to contribute to impactful projects within the Saudi Arabian market.

Key Responsibilities

• Manage AFC contractors' SLA obligations in strict accordance with contractual requirements.
• Oversee all AFC corrective and preventive maintenance activities to ensure timely and effective execution.
• Review monthly SLA reports, verifying performance against defined KPIs.
• Substantiate SLA invoices based on performance against defined KPIs.
• Review SLA plans, RAM (Reliability, Availability, Maintainability) plans, and Standard Operating Procedures (SOPs) for all maintenance activities.
• Develop and implement SOPs, processes, and EAMS (Maximo) workflows to streamline SLA management and address any breaches.
• Provide comprehensive technical support to the contracts team for the enforcement of SLA obligations.
• Offer critical technical feedback for the development and refinement of future contract variations.
• Manage and lead the AFC SLA inspection team, ensuring high standards of performance and compliance.
• Oversee EAMS (Maximo) workflows and processes related to service tickets and work orders.
• Develop and manage interface documents with stakeholders, clearly defining scope and escalation matrices.
• Conduct workshops, meetings, and interfaces with internal and external stakeholders to effectively resolve operational issues.

Qualifications and Requirements

• Bachelor's degree in Engineering, IT, or a related field.
• Proven experience in SLA management, including oversight of maintenance activities and contract enforcement.
• Demonstrated ability to evaluate SLA performance and provide insightful technical feedback.
• Strong stakeholder management and liaison capabilities.
• Experience in managing inspection teams and coordinating cross-functional activities.
• Aptitude for resolving operational issues and streamlining processes effectively.

Required Skills

• Strong knowledge of AFC systems, SLAs, and KPIs.
• Proficiency in EAMS (Maximo) for workflow and process management.
• Expertise in SLA management and maintenance oversight.
• Skilled in contract enforcement and stakeholder management.
• Effective leadership and problem-solving abilities.

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in a relevant field.

About the Reservations/Core Manager Role

Four Seasons Hotels & Resorts is seeking a Reservations/Core Manager and Telephone Operator for its property in Riyadh, Saudi Arabia. This full-time position involves managing reservations, optimizing room rates, and overseeing guest communications to ensure efficient operations within the Rooms Division.

Role Overview and Responsibilities

In this role, you will be responsible for creating rate plans and accurately loading them into the property management system. Collaboration with the Revenue Director is key to optimizing occupancy and achieving target room rates. You will also coordinate with the Rooms Division Manager to ensure smooth operations, particularly during periods of high occupancy. A significant part of the role includes managing guest communications and telephone operations with professionalism and efficiency.

Areas of Focus

The responsibilities for this position encompass the following key areas:

• Core operations management
• Sales support and coordination
• Rooms division oversight

About the Location

Four Seasons Hotel Riyadh is situated in the iconic Kingdom Tower in Riyadh, within the Riyadh Region. This location offers proximity to key business areas, shopping centers, and cultural sites. The hotel features 276 rooms and 39 suites, designed with a blend of Saudi heritage and modern sophistication. The property also includes three restaurants with a total seating capacity of 250 guests, and extensive event facilities spanning 7,213 square meters.

Employee Benefits and Perks

Employees at Four Seasons Hotel Riyadh can expect a competitive net salary in a tax-free environment, along with:

• Competitive housing allowance
• Transportation allowance
• 30 days of vacation
• 10 days of public holidays per year
• Complimentary employee meals
• Medical insurance
• Life insurance
• Employee Assistance Program
• Worldwide complimentary room nights with Four Seasons
• Laundry and dry cleaning for work attire
• Growth and development opportunities

Company Culture

Four Seasons is driven by its people, fostering a culture where team members strive for continuous improvement and treat each other with respect. The company is committed to providing exceptional guest experiences through a world-class employee experience and a supportive company culture. The belief is that life is enriched through genuine connections with people and the world around us, aiming to create lasting impressions for guests, residents, and partners.

About the Role

BD, a global leader in medical technology, is seeking a highly experienced and strategic Regional Head of Operations & Market Enablement – META to join our team in Riyadh, Saudi Arabia. This role is responsible for managing supply chain execution and performance across the Middle East, Turkey, and Africa (META) region. The objective is to ensure reliable service, resilient supply, compliance, and cost efficiency within a dynamic and complex environment. You will lead regional supply chain and customer service teams, acting as a key enabler of BD’s Integrated Business Planning (IBP) process through collaboration with EMEA Planning, Commercial, Finance, Quality, and Global Supply Chain functions. While planning ownership resides with EMEA Planning, this role is accountable for ensuring robust regional inputs, disciplined execution of approved plans, and strong feedback loops. You will also drive the deployment of BD Excellence, transform go-to-market strategies, and build capabilities aligned with BD’s global operating model. BD's purpose, "Advancing the world of health™," is achieved through transforming possibilities into tangible solutions via innovative and efficient operations.

Key Responsibilities

• Drive META regional supply chain performance across key metrics including On-Time Shipment (OTS), On-Time In-Full (OTIF), service reliability, inventory health, cost-to-serve, and compliance.
• Lead, develop, and mentor regional supply chain teams covering customer service, order management, logistics, distribution, and operational execution.
• Serve as the senior supply chain point of contact for critical customer issues, market disruptions, and geopolitical risks within the region.
• Ensure clear accountability, foster talent development, and maintain succession readiness within the META supply chain organization.
• Act as the primary regional interface to EMEA Planning for demand, supply, and scenario alignment, ensuring high-quality regional inputs into the IBP process.
• Provide crucial regional insights, including market intelligence, demand signals, supply constraints, regulatory or logistics risks, inventory strategies, and working capital trade-offs, with a focus on improving forecast accuracy.
• Drive disciplined execution of IBP-approved plans within the region, managing service levels, inventory deployment, and allocation decisions.
• Deliver structured feedback to the Planning organization on execution gaps, biases, and assumptions to enhance IBP maturity.
• Partner with Commercial leadership to enable growth, support tenders, manage new product launches, and oversee strategic accounts by ensuring supply feasibility and realistic service commitments.
• Embed customer-centric supply chain practices, including proactive communication during periods of constraint or disruption.
• Support Strategic Account Management (SAM) and distributor models by establishing clear supply chain rules of engagement in line with BD standards.
• Drive structured collaboration with Commercial to translate go-to-market (GTM) priorities into effective service, inventory, and logistics strategies, including segmentation where necessary.
• Lead end-to-end logistics and GTM transformation initiatives across META, focusing on network design, 3PL orchestration, and market access acceleration.
• Build and implement fit-for-purpose 3PL distribution networks in priority growth markets, ensuring compliance with local regulations while optimizing cost, service, and scalability.
• Coordinate system, process, and master-data implementations related to 3PL operations, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and integration with ERP/Control Tower.
• Facilitate the transition from fragmented or distributor-led logistics models to structured, BD-controlled ecosystems to improve visibility, inventory positioning, and service reliability.
• Drive last-mile and customer delivery excellence, aligning with commercial GTM strategies and channel evolution.
• Establish robust governance, performance management, and partner integration models with logistics providers.
• Own the performance of regional logistics, distribution, and 3PL partnerships, monitoring scorecard performance against Service Level Agreements (SLAs).
• Drive resilience against supply chain disruptions, including port congestion, customs delays, and geopolitical instability.
• Lead regional network improvements and footprint optimization in alignment with global strategy.
• Ensure trade compliance and product integrity standards are met across all META markets.
• Drive improvements in inventory turns, reduction of Excess and Obsolete (E&O) inventory, and working capital, aligned with IBP outcomes.
• Balance service levels, risk mitigation, and cost-effectiveness in constrained and emerging market environments.
• Lead regional efficiency and cost competitiveness initiatives, including value engineering in logistics and distribution.
• Champion BD Excellence as the operating system for META Supply Chain, deploying Lean methodologies, problem-solving techniques, and performance management disciplines.
• Establish end-to-end visibility and performance management across internal teams and 3PL partners through standardized metrics, governance cadences, and digital enablement.
• Partner with Quality and Regulatory Affairs to ensure compliance while enabling speed and flexibility.
• Own trade compliance and import/export execution across META, including broker governance, customs performance, and adherence to local country requirements.
• Proactively identify and mitigate supply risks related to regulatory changes, product transitions, or market access constraints.
• Lead crisis management and recovery efforts during material supply disruptions.
• Act as a trusted thought partner to Regional Leadership Teams and EMEA/Global Supply Chain leadership.
• Lead with transparency, resilience, and decisiveness in sophisticated and ambiguous conditions.
• Role-model BD values, ethics, and a One-BD approach across functions and geographies.
• Build strong cross-functional followership without formal authority in a matrix environment.

Qualifications and Requirements

• A minimum of 15 years of progressive supply chain leadership experience in sophisticated, regulated environments, with a preference for MedTech, Pharma, or Healthcare industries.
• Demonstrated experience leading multi-country, culturally diverse regions, including experience with emerging markets.
• A strong background in logistics and end-to-end supply chain execution.
• Proven track record in transformation, standardization, and change leadership within matrix organizations.
• Experience working with mature Integrated Business Planning (IBP) / Sales and Operations Planning (S&OP) operating models.
• Direct experience deploying Lean or BD Excellence-type methodologies.
• Fluency in the Arabic language is a mandatory requirement for this role.

Required Skills

• Supply Chain Execution
• Service Reliability
• Resilient Supply Chain Management
• Compliance Management
• Cost Efficiency Optimization
• Integrated Business Planning (IBP)
• Customer Service Operations
• Order Management
• Logistics and Distribution Management
• Operational Execution
• Market Intelligence Gathering
• Demand Signal Analysis
• Supply Constraint Identification
• Regulatory Risk Assessment
• Inventory Strategy Development
• Working Capital Management
• Forecast Accuracy Improvement
• Tender Management Support
• New Product Launch Support
• Strategic Account Management
• Customer-Centric Supply Chain Practices
• Go-to-Market (GTM) Transformation
• Network Design and Optimization
• 3PL Orchestration and Management
• Market Access Acceleration
• Warehouse Management System (WMS) Proficiency
• Transportation Management System (TMS) Proficiency
• ERP Integration
• Control Tower Integration
• Last-Mile Delivery Excellence
• Performance Management Systems
• Partner Integration Strategies
• Inventory Turns Improvement
• E&O Reduction
• Value Engineering in Logistics
• BD Excellence Deployment
• Lean Methodologies
• Problem-Solving Skills
• End-to-End Visibility Implementation
• Digital Enablement in Supply Chain
• Quality Assurance Principles
• Regulatory Affairs Collaboration
• Trade Compliance and Import/Export Execution
• Broker Governance
• Customs Performance Management
• Crisis Management and Recovery
• Supply Risk Mitigation Strategies
• Critical Thinking
• Execution Rigor
• Comfort Operating in Ambiguity and Volatility
• Ability to Influence Without Direct Authority
• Customer Centricity
• Data-Driven Decision Making
• People Leadership and Talent Development

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia, with the primary work location at the Centria Office Building. BD prioritizes on-site collaboration to foster creativity, innovation, and effective problem-solving. For most roles, a minimum of 4 days of in-office presence per week is required to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements as indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Join BD to find purpose in the possibilities, and discover a culture where you can learn, grow, and thrive. To learn more about BD, visit https://************

About the Role

AtkinsRéalis is seeking a System Admin AFC Level 4 to join our team in Riyadh, Saudi Arabia. This senior technical role requires a professional with over 10 years of dedicated experience in the operation and maintenance of Automated Fare Collection (AFC) and Central Clearing House (CCH) systems. The successful candidate will be responsible for overseeing AFC operations at both employer and operator levels, ensuring the reliability and efficiency of these critical systems.

Key Responsibilities

• Operate and maintain AFC and Central Clearing House systems at the employer level, leveraging a minimum of 10 years of technical experience.
• Manage AFC systems at the operator level (AFMC).
• Handle and discuss AFC fault reports and AFC-related customer complaints, such as refunds, with the AFC Contractor.
• Test and release new software in the Test & Development Center, including ITS interfaces.
• Configure system settings and administer access rights within the AFC system in alignment with RCRC (or Client, as applicable).
• Supervise CSC stocks for Service and Maintenance, aligning with Contract Administration and Finance teams.
• Administer cards, including managing blacklists, bulk sales, new versions, and new fares.
• Manage interfaces to third-party systems, such as AFC mobile applications, ERP, banks, PSPs, and customer call centers.

Required Qualifications

• A minimum of 10 years of technical experience in the operation and maintenance of AFC and Central Clearing House systems.
• Demonstrated experience with Central Clearing House systems.
• Proficiency in handling AFC systems and their interfaces with third-party systems, including AFC mobile applications, ERP, banks, PSPs, and customer call centers.
• Proven ability to analyze AFC fault reports and AFC-related customer complaints, and coordinate effectively with the AFC Contractor.
• Experience in testing and releasing new software in a Test & Development Center, including ITS interfaces.
• Capability to configure system settings and administer access rights within the AFC system, aligning with client requirements.
• Experience in supervising stocks for Service and Maintenance and coordinating with Contract Administration and Finance teams.
• Proficiency in administering cards, including managing blacklists, bulk sales, new versions, and new fares.

Essential Skills

• AFC systems operation and maintenance
• Central Clearing House systems operation and maintenance
• Fault report handling and analysis
• Customer complaint management
• Software testing and deployment
• System configuration and administration
• Access rights administration
• Stock supervision and management
• Card administration (blacklists, bulk sales, versions, fares)
• Coordination with finance and contract teams
• Interface management with third-party systems

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.