About the Role
ECEC East Consulting Engineering Company is seeking a Senior Facility & Support Services Specialist to join their team in Riyadh, Saudi Arabia. This role is responsible for overseeing and coordinating all aspects of facility operations, maintenance, and support services to ensure business continuity and maintain a safe, efficient, and high-quality workplace environment across all company locations. The position reports to the People & Culture Director and supports operational excellence through diligent monitoring of maintenance activities, effective vendor coordination, and strict adherence to company standards and service expectations.
As a Senior Specialist, you will manage day-to-day operations, ensuring the readiness of various facilities including offices, accommodations, and warehouses. You will coordinate with internal stakeholders to meet operational needs and manage external relationships with vendors and contractors to uphold service levels and operational requirements.
Key Responsibilities
- Oversee day-to-day facility and workplace operations, ensuring the readiness of offices, accommodations, warehouses, and operational support areas.
- Coordinate with internal stakeholders to effectively address operational requirements and ensure seamless functioning of facilities.
- Manage and coordinate preventive and corrective maintenance activities for all company facilities.
- Follow up with contractors and technical service providers to ensure the timely and satisfactory completion of maintenance tasks.
- Monitor the condition of assets and support the planning and execution of maintenance initiatives.
- Coordinate and monitor the performance of external vendors and service providers, ensuring compliance with service level agreements.
- Support initiatives for service evaluation and vendor performance improvement to enhance service delivery.
- Facilitate the delivery of workplace and operational services that contribute to an enhanced employee experience.
- Coordinate requests for transportation, accommodation, and other essential support services for employees.
- Contribute to service improvement initiatives and efforts aimed at increasing operational efficiency.
- Ensure strict compliance with company policies, operational procedures, and relevant regulations.
- Support facility inspections and oversee the implementation of corrective actions to address any identified issues.
- Escalate operational risks to management and actively support business continuity efforts.
- Prepare comprehensive operational and performance reports, tracking Key Performance Indicators (KPIs).
- Recommend and implement improvement actions based on performance data and operational analysis.
- Support digitalization and process enhancement initiatives within facility and support services operations.
Qualifications and Requirements
- Bachelor’s Degree in Business Administration, Facility Management, Engineering, or any related discipline.
- Minimum of 5 years of experience in Facility Management, Operations, or Corporate Support Services.
- Proven experience in coordinating contractors and service providers.
- Experience working within the Saudi Arabian market is preferred.
- Possession of FMP (Facility Management Professional) certification is desirable.
- HSE-related certifications are considered an advantage.
Required Skills
- Facility Operations Coordination
- Maintenance Planning
- Vendor Management
- Procurement Coordination
- Reporting & Analysis
- Proficiency in Microsoft Office Suite
- Experience with ERP Systems
- Stakeholder Management
- Strong Communication & Influence skills
- Problem Solving abilities
- Commitment to Operational Excellence
- A proactive approach to Continuous Improvement
- Digital Mindset
- Effective Collaboration skills
Work Environment and Relationships
This is a full-time position based in Riyadh, Saudi Arabia. The Senior Facility & Support Services Specialist will work closely with internal stakeholders including People & Culture, Procurement, Finance, Project Teams, HSE, and Corporate Functions. External relationships will involve Vendors, Contractors, Maintenance Providers, and Government Authorities as needed. The role involves coordinating daily operational activities, monitoring vendor and contractor execution, recommending service improvements, and following up on operational performance. Higher approval is required for contract approvals, major expenditures, policy changes, and high-impact operational decisions.
Performance Metrics
Key Performance Indicators (KPIs) for this role include Facility Availability Rate, Preventive Maintenance Compliance, Employee Service Satisfaction, Service Request Closure Time, Vendor Performance Score, Compliance & Safety Performance, and Operational Service Efficiency.
