Jobs in Riyadh

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

As a key member of the W Hotels team, the Housekeeping Manager will play a crucial role in maintaining the brand's reputation for service and luxury. This position requires a proactive approach to management, attention to detail, and the ability to lead and motivate a team to achieve departmental and property-wide goals, while also managing operational budgets effectively.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of all areas and hold staff accountable for implementing corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for all operations.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the financial impact of the department's operations and manage to achieve or exceed budgeted goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to verify understanding and completion.
• Supervise daily Housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and consistently communicate departmental goals to achieve desired results.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active and implemented across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping Operations
• Laundry Operations
• Recreation/Health Club Management
• Budget Management
• Human Resources Management
• Customer Service
• Leadership
• Teamwork
• Problem-Solving

Work Location and Type

This is a full-time, management position located in Riyadh, Saudi Arabia. The role is not remote.

About the Role

Visa, a global leader in payments technology, is seeking a Sr. Manager to join its KBO and EKQ Product CVP team in Riyadh, Saudi Arabia. This role is crucial for developing a strong consumer value proposition, increasing market share, and maintaining Visa's top-of-wallet position through innovative products and strategic alliances. The Sr. Manager will collaborate with regional and CEMEA Products Leaders, as well as internal departments such as Country Management, Marketing, and Finance. Key responsibilities include managing existing product benefit providers to enhance customer offerings and optimize ROI, launching new products, and continuously improving the user experience and value proposition.

Key Responsibilities

• Serve as a problem solver and trusted advisor to the Head of CVP for KBO and EKQ.
• Manage multiple CVP initiatives, including product launches, enhancements, and optimizations, encompassing business case preparation, system setup, pricing, and communication.
• Support the development of KBO and EKQ product strategy through consumer research, Visa data analysis, and tracking of existing benefit usage.
• Assist in budget management, including tracking program performance and providing forecasts to finance according to budget cycles.
• Develop CVP offerings that address new and evolving consumer needs and emerging segments.
• Create monetized benefit ecosystems, build strong business cases, and deliver measurable revenue impact.
• Co-create differentiated propositions with issuing banks, acting as a trusted advisor to senior stakeholders.
• Develop compelling narratives, sales toolkits, and activation strategies to drive product adoption.
• Partner effectively with internal stakeholders, including the CEMEA CVP Hub, Interchange, Pricing, Marketing, Research, Data Science, Merchant, and Country teams.
• Engage with external partners, including existing benefit providers, and continuously evaluate new opportunities.
• Support initiatives such as benefits reselling, enabling clients to differentiate their market propositions.
• Utilize data, consumer insights, and market trends to continuously refine and enhance product propositions.

Qualifications and Requirements

• 10 to 15 years of experience in the financial and fintech industries.
• Proven experience working within the GCC market, with a strong familiarity of the local payments ecosystem and regulations.
• A strong track record in product development, consumer propositions, value-added services, and card benefits.
• Expertise in product strategy and go-to-market execution.
• Demonstrated experience in revenue ownership, commercial structuring, vendor sourcing, negotiation, and building partnerships.
• Proven ability in cross-functional leadership across complex organizations.
• A deep understanding of clients' businesses and how they align with Visa's strategy.
• Excellent project management skills and a strong execution capability to meet tight deadlines.
• Strong strategic thinking, analytical skills, and financial acumen.
• Self-directed and motivated, with the ability to thrive in a fast-paced and constantly changing work environment.
• Digitally curious, staying abreast of industry trends and leveraging this knowledge to develop Visa's products, customer experience, and digital offerings.
• Solid interpersonal skills, with the ability to effectively work and collaborate across the organization.

Required Skills

• Product Development
• Consumer Propositions
• Value-Added Services
• Card Benefits
• Product Strategy
• Go-to-Market Execution
• Revenue Ownership
• Commercial Structuring
• Vendor Sourcing
• Negotiation
• Partnerships
• Cross-functional Leadership
• Project Management
• Analytical Skills
• Financial Acumen
• Interpersonal Skills
• Problem Solving
• Strategic Thinking

Work Environment

This is a full-time, hybrid position based in Riyadh, Saudi Arabia. The specific number of days expected in the office will be confirmed by the hiring manager.

About the Role

Siemens Digital Industries is seeking a dynamic Vertical Sales Account Manager with a focus on the Water & Utility sector. This role is based in Riyadh, Saudi Arabia, and is integral to driving revenue growth and achieving sales targets by cultivating strong customer relationships and identifying market opportunities within this vital industry. As the primary relationship owner, you will ensure Siemens offerings deliver sustainable value, managing both new customer acquisition and the expansion of existing customer relationships to contribute to creating a better future.

Key Responsibilities

• Define mid to long-term goals for strategically expanding and nurturing new and existing accounts, aligning with the overall business strategy.
• Classify accounts into tiers based on strategic importance and define engagement models for each segment, utilizing high-touch and digital-led strategies.
• Develop individual strategies and plans for each account, aligning with the customer’s buyer journey to achieve defined goals.
• Prioritize prospects and accounts to ensure resources are allocated in proportion to their tactical or strategic importance.
• Identify necessary go-to-market channels, campaigns, and market strategies to fulfill account plan objectives.
• Schedule and plan customer interactions to foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives to understand customer ecosystems.
• Conduct periodical reviews to track progress and realign strategies, utilizing market intelligence, CRM insights, and performance data.
• Identify emerging opportunities and market trends, adjusting tactical execution accordingly.
• Take full ownership of the opportunity pipeline for assigned accounts, managing each stage from creation to closure.
• Leverage analytics to assess pipeline size, composition, and health, ensuring a clear understanding of required actions.
• Execute marketing-led campaigns within assigned customers, leveraging available assets and resources.
• Develop targeted campaigns based on specific customer needs, if required.
• Proactively develop relationships with assigned new customers, focusing on identifying and engaging high-potential opportunities.
• Evaluate customer requirements, identifying the best potential solution fit and proposed ROI to determine the most appropriate go-to-market channel.
• Explore customer needs beyond technical requirements by identifying financial constraints and opportunities for new business models.
• Position financing options early to strengthen the value proposition and drive engagement.
• Analyze customer financial status, perform opportunity risk assessment, and agree with the Sales Manager on necessary sales investment based on potential revenue.
• Drive opportunities forward by engaging with decision-makers (including C-level) and key stakeholder groups, providing business insights to demonstrate the need for change.
• Apply stakeholder strategies to manage cross-functional dynamics, addressing diverse priorities, mitigating roadblocks, and ensuring alignment on goals.
• Define the necessary team, including Sales Specialists and Technical Sales roles, to provide expertise and support in advancing the deal.
• Translate value statements into opportunity-specific value propositions, addressing current and emerging customer needs and demonstrating measurable impact on customers’ business performance.
• Effectively communicate these propositions through direct communications, digital platforms, and in-person presentations.
• Identify and apply the appropriate pricing model, including any agreed-upon discounts or terms.
• Seek additional pricing support or special terms, as necessary, to secure the opportunity and meet strategic goals.
• Proactively incorporate financial services and new business models into the deal strategy, highlighting their implications.
• Leverage these solutions to drive mid and long-term account objectives, strengthen deal viability, and enhance operational efficiency and value.
• Build an influential network and community of advocates inside the account to drive upsell/cross-sell opportunities.
• Continuously monitor and evaluate risks associated with active sales opportunities, including changes in customer needs, market conditions, and competitive activity.
• Ensure ongoing alignment and readiness to address any issues that could impact the success of the opportunity.
• Manage negotiations and deal closings effectively.
• Orchestrate internal teams and sales resources to align expertise and efforts dynamically, focusing on strategic priorities to ensure consistent delivery of value to customers and effective account engagement.
• Provide accurate forecasts and planning information.
• Maintain accurate and complete customer records, activities, and pipeline reports within Salesforce and other CRM tools.
• Participate in Win/Loss reviews to identify lessons learned and adopt recommendations.
• Compile relevant insights from reports for Sales Management and Sales Meetings.
• Publish success stories on value realized by key customers.
• Keep sales skills and industry know-how up to date.

Qualifications and Requirements

• 3–5 years of hands-on experience in the water industry.
• Experience being responsible and accountable for water and waste industry targets.
• Proven success in complex solution selling.
• Ability to strategize, build pipelines, orchestrate internal teams, and negotiate commercial terms.
• Ability to identify modernization potential, CapEx/Opex considerations, and lifecycle readiness.
• Strong communication and customer engagement skills.
• Ability to build relationships and influence multi-level stakeholders.
• Proactive, strategic thinking mindset.

Required Skills

• Deep understanding of automation and digitalization technologies for the water and wastewater vertical.
• Knowledge of industry norms, ecosystem, and KPIs, especially for Water/Desalination roles.
• Highly specialized technical expertise to support vertical opportunities.
• Strong sales traits with a customer-centric mindset.
• Balance of technical background and commercial acumen.
• Proficiency in sales process management, including identifying opportunities, discovery, proposal, negotiation, and closure.
• Expertise in maintaining customer intimacy and industry network.
• Skilled in forecasting, pipeline management, and account planning.
• Ability to provide industry-specific insights to guide portfolio positioning and customer value articulation.
• Experience orchestrating direct and indirect channel ecosystems to drive revenue growth in the water vertical market.
• Proficiency in CRM tools, specifically Salesforce.
• Experience with Win/Loss analysis and reporting.
• Strong understanding of market opportunity identification, new customer acquisition, and existing customer relationship expansion.
• Aptitude for prospecting and discovery, and opportunity pipeline management.
• Experience in executing marketing campaigns, solution fit and ROI analysis, and understanding financial constraints and business models.
• Skilled in positioning financing options, opportunity risk assessment, and decision-maker engagement.
• Proficiency in stakeholder management, value proposition translation, and pricing model application.
• Experience in financial services integration and identifying upsell/cross-sell opportunities.
• Capability in risk monitoring, negotiation, and deal closing.
• Competence in sales administration and reporting.
• Up-to-date industry knowledge and understanding of digitalization and automation trends.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Travel between Al Khobar and Riyadh is expected. The ideal candidate will have 2-5 years of relevant experience. Siemens is committed to providing equitable opportunities and building a diverse workplace, encouraging applications from a diverse talent pool. Flexibility and reasonable adjustment requirements can be discussed. Only complete applications will be considered.

About the Role

Amazon is looking for a dedicated Learning Associate to join its Fulfilment Center team in Riyadh, Saudi Arabia. This role is essential for coordinating and implementing training programs across all operational areas within the Fulfilment Center. The Learning Associate will contribute to evaluating and refining training methodologies to improve learning effectiveness and overall production. This position plays a key part in supporting the training plans and the evolving needs of the Fulfilment Center workforce.

Key Responsibilities

• Supervise and guide Instructors and Peer Trainers, assisting new hires through their onboarding.
• Deliver Instructor training, observation, and coaching in accordance with MENA Standards.
• Accurately maintain and update all training records via the designated console.
• Maintain and deliver MENA training materials according to MENA standards, ensuring a positive learning experience.
• Analyze daily data to identify opportunities for enhancing the new hire learning experience.
• Provide constructive feedback to Instructors and Peer Trainers on their delivery and new hire group performance.
• Organize instructor assignments and monitor cross-training initiatives to meet operational skill requirements.
• Collaborate with operations teams to develop and maintain a skill matrix, identifying gaps in critical role training.
• Support operations with the effective delivery of critical role training programs.
• Drive process improvements by gathering feedback and analyzing performance data.
• Assist in the recruitment process for Instructors and Peer Trainers.
• Attend required meetings and provide necessary information and insights.
• Partner with agency managers to improve new hire performance and training outcomes.
• Contribute to MENA-level projects by providing feedback and suggesting improvements.
• Willingness to work flexible schedules and shifts as required.

Qualifications and Requirements

• Experience with written and verbal communication.
• Experience with presentation delivery.
• Proficiency in using Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Required Skills

• Written and verbal communication skills.
• Presentation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• English fluency (speak, write, and read).

Work Environment and Location

This full-time role is based in Riyadh, Saudi Arabia. The position is specifically for Saudi Nationals. The company is Afaq - Warehouse Branch.

About the Role

CEER is seeking a Lead Specialist for its Pilot Build Center in Riyadh, Saudi Arabia. This role is essential for the development and assembly of prototype vehicles, ensuring they meet engineering specifications, quality standards, and program requirements. The Lead Specialist will guide and develop a team of technicians, fostering technical excellence and continuous improvement within the prototype shop.

Key Responsibilities

• Lead and supervise prototype build technicians and team leaders, acting as the senior technical point of contact.
• Educate and develop technicians, providing guidance and knowledge transfer to build team capability.
• Oversee the assembly, modification, and preparation of prototype vehicles, ensuring adherence to engineering specifications, quality standards, and program requirements.
• Collaborate with engineering and program teams to implement changes, resolve technical issues, and ensure successful integration of prototype components.
• Maintain strict control over the assigned build area, including parts, tooling, and workspace organization, ensuring readiness, safety, and efficiency.
• Achieve assigned objectives through goal setting, performance management, and staff motivation and development.
• Participate in the development of section business plans aligned with departmental objectives.
• Ensure the effective implementation of policies, procedures, and controls across assigned activities.
• Prepare the section's budget and monitor financial performance against it.
• Manage the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, focusing on leading standards, productivity improvement, and cost reduction.
• Ensure all section reports are prepared accurately and on time, meeting CEER's requirements.
• Ensure the non-disclosure of confidential information.
• Ensure adherence to Health, Safety, Security, and Environment (HSSE) policies and standards.

Qualifications and Requirements

• Bachelor's degree or equivalent experience (6 years).
• Minimum of 6 years of experience in a relevant field.
• At least 2 years of experience in a team lead role.

Required Skills

• Leadership and Team Management
• Technical Support and Problem Solving
• Adherence to Quality Standards
• Budget Management
• Driving Continuous Improvement initiatives
• Proficiency in Health, Safety, Security, and Environment (HSSE) practices

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience, with at least 2 years in a team lead capacity. The Lead Specialist will work within the Pilot Build Center, contributing to the development of prototype vehicles.

About the Role

AtkinsRéalis is seeking an experienced Logistics Officer to join the PMC team for a significant mega project in Riyadh, Saudi Arabia. As a world-class engineering services and nuclear company, AtkinsRéalis is dedicated to creating sustainable solutions that connect people, data, and technology to transform infrastructure and energy systems. This role is crucial for ensuring the efficient and safe execution of logistics operations on a large-scale construction site.

Key Responsibilities

• Oversee the effective delivery of site-wide logistics through the procurement and management of a Logistics Management Contractor.
• Define and monitor the satisfactory delivery of the contractor's scope of services by setting and tracking measurable goals and objectives.
• Ensure the orderly, safe, and efficient movement of labour, plant, and materials around the site.
• Plan the strategic location of haul roads, laydown areas, external access points, and offloading zones to minimize obstruction and program impacts.
• Foster a secure and well-maintained site environment through regular (weekly) logistics meetings.
• Manage worker accommodation efficiently and in an orderly manner.
• Develop and implement robust processes, procedures, and induction programs for logistics operations.
• Manage the supply chain, including movement plans and lookahead forecasting.
• Ensure that logistics activities do not become a constraining factor on the overall project program.
• Create a site-specific safety manual, ensuring appropriate first aid cover and equipment are present.
• Develop, maintain, and update the Site Emergency Plan.
• Ensure effective communication of information across the entire site.
• Plan for effective signage in line with corporate branding guidelines.
• Implement and maintain an effective security management system to support all logistics objectives.
• Ensure the Logistics Contractor acquires all necessary permits for smooth logistics operations.
• Develop and maintain monthly detailed graphical time slices showing plot and infrastructure activities and how logistics will support them.
• Review weekly plans to confirm accuracy and coordination across all stakeholders.
• Review the detailed risk register developed by the logistics contractor and team, coordinating with all site stakeholders and ensuring mitigation plans are in place.
• Report on weekly issues through detailed logistics dashboards.
• Review and report on the status of all logistics contractor self-audits, including QA, Safety, Environmental, and Welfare checklists.

Qualifications and Requirements

• A degree in Engineering, Construction, or a similar field.
• A minimum of 10 years of relevant experience.
• Prior experience in mega mixed-use and infrastructure projects as part of a PMC/Construction team is mandatory.
• Saudi Arabian (KSA) experience is mandatory.

Required Skills

• Logistics Management
• Procurement
• Site Logistics Planning and Execution
• Movement of Labour, Plant, and Materials
• Haul Road Planning
• Laydown Area Planning
• Worker Accommodation Management
• Process and Procedure Development
• Induction Program Development
• Supply Chain Management
• Movement Plans and Lookahead Forecasting
• Site Safety Manual Creation
• First Aid Knowledge
• Site Emergency Plan Development
• Information Communication
• Signage Planning
• Security Management System Implementation
• Permitting Processes
• Risk Register Review and Mitigation Planning
• Logistics Dashboard Reporting
• QA/QC Audits
• Safety Audits
• Environmental Audits
• Welfare Audits
• Mega Project Experience
• Mixed-Use Project Experience
• Infrastructure Project Experience
• PMC/Construction Team Experience
• KSA Experience
• CSCS
• SMSTS/SSSTS
• Recognised Safety Programme
• Lifting Supervisor Certification
• Traffic Management
• Institutional Membership

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role is integral to a large-scale construction site, requiring effective coordination and communication across all project stakeholders to ensure seamless logistics operations.

About the Role

AtkinsRéalis is seeking an experienced Logistics Manager to join their Project Management Consultancy (PMC) team for a significant mega project in Riyadh, Saudi Arabia. AtkinsRéalis is a world-class engineering services and nuclear company with a rich history dating back to 1911, dedicated to creating sustainable solutions that connect people, data, and technology to transform infrastructure and energy systems globally. This role offers the opportunity to contribute to a large-scale, impactful project within the Kingdom.

Key Responsibilities

• Oversee the effective delivery of site-wide logistics through the procurement and management of a dedicated Logistics Management Contractor.
• Define, monitor, and ensure satisfactory delivery of the contractor's scope of services by setting and tracking measurable goals and objectives.
• Ensure the orderly, safe, and efficient movement of labour, plant, and materials around the project site.
• Plan the strategic location of haul roads, laydown areas, external access points, and offloading zones to minimize obstructions and program impacts.
• Foster a secure and well-maintained site environment through regular (weekly) logistics meetings.
• Develop and implement comprehensive processes, procedures, and induction programs for logistics operations.
• Manage supply chain activities, including movement plans and lookahead forecasting, to ensure logistics activities do not constrain the project program.
• Create and maintain a site-specific safety manual, ensuring appropriate first aid cover and equipment are present.
• Develop, maintain, and update the Site Emergency Plan.
• Ensure effective communication of information across the entire site.
• Plan and implement effective signage in line with corporate branding guidelines.
• Provide and manage an effective security management system to ensure all logistics objectives are achievable.
• Review and assess the impacts of variations and adjustments to the Logistics Contractor's scope, monitoring the construction change management process via the Engineer.
• Ensure the Logistics Contractor acquires all necessary permits for smooth logistics operations.
• Review the completeness of established budgets and cost plans, ensuring work is re-measured and signed off in accordance with the contract.
• Develop monthly detailed graphical time slices showing plot and infrastructure activities and how logistics will support them.
• Review weekly plans to confirm accuracy and coordination across stakeholders.
• Review the detailed risk register developed by the logistics contractor and team, coordinating with all site stakeholders and ensuring mitigation plans are in place.
• Provide coordination across all program consultants and stakeholders related to logistics works, offering support for external access and influences impacting plot activities.
• Highlight issues and concerns through regular meetings, issuing weekly directions to stakeholder team managers.
• Seek resolution to issues with respective plot, infrastructure, or logistics teams, or escalate with proposed mitigation plans.
• Report weekly issues through detailed logistics dashboards.
• Review and report on the status of logistics contractor self-audits (QA, Safety, Environmental, Welfare, etc.) through the submission of checklists.

Qualifications and Requirements

• A Degree in Engineering, Construction, or a similar field.
• A minimum of 15 years of relevant experience.
• Mandatory prior experience in mega mixed-use and infrastructure projects as part of a PMC or Construction team.
• Mandatory experience working within Saudi Arabia (KSA).

Required Skills

• Logistics Management
• Procurement
• Site-wide Logistics Planning and Execution
• Movement of Labour, Plant, and Materials
• Haul Road and Laydown Area Planning
• Site Security Management
• Worker Accommodation Management
• Process and Procedure Development
• Induction Program Development
• Supply Chain Management
• Movement Plans and Lookahead Forecasting
• Site Safety Manual Development
• First Aid Provision
• Site Emergency Plan Development
• Information Communication
• Signage Planning
• Security Management Systems
• Change Management
• Permitting Processes
• Cost Planning and Budget Review
• Contract Management
• Graphical Time Slice Planning
• Risk Management and Risk Register Development
• Mitigation Planning
• Stakeholder Coordination and Interface Management
• Effective Communication
• Reporting and Logistics Dashboards
• Assurance and Auditing (QA, Safety, Environmental, Welfare)
• Beneficial Qualifications include CSCS, SMSTS/SSSTS, a Recognised Safety Programme, First Aid certification, Lifting Supervisor Certification, Traffic Management knowledge, and Institutional Membership.

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. AtkinsRéalis offers a competitive benefits package including a tax-free salary, life and medical insurance coverage, paid annual leave, a company gratuity scheme, a discretionary bonus program, annual flight contribution, transportation and housing allowances, and access to a comprehensive Employee Wellbeing Program. AtkinsRéalis is committed to creating an inclusive working environment and eliminating discrimination.

About the Role

Riyadh Air (RX), Saudi Arabia's new national airline, is establishing itself as a leader in shaping the future of air travel. With a strategic vision to position Saudi Arabia as a premier global aviation and trade hub, Riyadh Air is a digitally-focused airline aiming to connect the Kingdom with over 100 destinations. We are seeking an experienced Lead ServiceNow Product Operations to drive the development and implementation of effective ServiceNow solutions that deliver substantial business value.

This role serves as a critical interface between business stakeholders and engineering teams, ensuring that business requirements are clearly defined and translated into scalable ServiceNow solutions. The position is central to aligning business needs with technological delivery, ensuring that all solutions are practical, impactful, and aligned with operational objectives. The Lead ServiceNow Product Operations will be responsible for backlog prioritization, stakeholder engagement, and delivery planning, alongside analyzing existing processes and designing improvements to enhance efficiency and business outcomes.

Key Responsibilities

• Lead ServiceNow Product Operations, acting as the primary liaison between business stakeholders and engineering teams.
• Ensure clear definition and translation of requirements into scalable ServiceNow solutions.
• Bridge stakeholder needs with engineering delivery to ensure solutions are practical, impactful, and aligned with operational goals.
• Drive backlog prioritization, stakeholder engagement, and delivery planning.
• Analyze current processes and design improved workflows to enhance efficiency and business outcomes.
• Define and document business and user requirements to ensure clarity, completeness, and alignment with operational objectives.
• Own and support backlog management, ensuring priorities reflect business value and strategic goals.
• Support delivery teams to ensure solutions align with business processes, platform standards, and desired outcomes.

Qualifications and Requirements

• Degree qualified.
• A minimum of 5 years of experience in Business Analysis or Product Ownership, specifically within ServiceNow environments.
• Strong experience working with the ServiceNow Platform in agile environments.
• A structured, analytical mindset with the ability to translate business needs into impactful solutions.
• Proven ability to collaborate effectively across teams.
• Solid understanding of data-related concepts including ETL, data pipelines, tracking, logging, and distributed systems.
• Advanced skills in requirements modeling and documentation, utilizing appropriate tools and frameworks.
• Experience with techniques such as affinity diagrams, user requirement specifications (URS), and technical writing is highly desirable.
• A proactive, independent approach with the ability to guide and influence stakeholders at all levels.

Required Skills

• ServiceNow Platform
• Business Analysis
• Product Ownership
• Agile Methodologies
• ETL (Extract, Transform, Load)
• Data Pipelines
• Tracking and Logging
• Distributed Systems
• Requirements Modelling
• Requirements Documentation
• Affinity Diagrams
• User Requirement Specifications (URS)
• Technical Writing
• Collaboration
• Stakeholder Engagement
• Backlog Prioritization
• Workflow Design

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia, within the Riyadh Region. The role operates within a dynamic and digitally native airline environment.

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking a Litigation Supervisor to join its team in Riyadh, Saudi Arabia. This role is central to leading litigation activities and driving ZATCA's litigation strategy with a high degree of autonomy to achieve organizational objectives. The Litigation Supervisor will be responsible for overseeing the execution of operational plans and contributing to the enhancement of established policies, procedures, standards, and reporting mechanisms. A significant part of this position involves managing complex case studies and representing ZATCA in court proceedings before various judicial bodies.

Key Responsibilities

• Receive litigation cases from the objections team and support in prioritizing cases for analysis based on defined criteria.
• Conduct comprehensive research and analysis of relevant laws, regulations, and policies for each case to ensure accurate legal assessment.
• Organize and manage objections cases, coordinating with relevant sectors and divisions to identify all requirements and implications.
• Gather necessary documentation and arrange meetings with concerned entities to identify infringements and prepare appropriate legal accommodations.
• Draft statements of claim, counterstatements, warning letters, and responses on legal matters to protect ZATCA's legal rights and reputation.
• Assist in conducting studies to mitigate recurring infringements and develop a comprehensive list of potential preventive actions.
• Perform legal research using various resources, selecting and analyzing relevant material effectively.
• Review legal materials and other documents to identify and prioritize critical issues requiring resolution.
• Assist in representing ZATCA in cases filed for or against the authority before judicial bodies, committees, and governmental authorities, ensuring all supporting documents are available.
• Prepare settlements for negotiation with employees and external entities involved in lawsuits against ZATCA, excluding those related to audit and collection.
• Archive all judgments from lawsuits won by ZATCA for future reference and knowledge management.
• Identify and engage outsourced legal experts to provide additional legal advice when necessary for managing internal and external non-tax litigation cases.

Qualifications and Requirements

• A Bachelor's degree in Law Studies or an equivalent qualification is required.
• A Master's degree in Law Studies or an equivalent qualification is preferred.
• A minimum of 5 years of relevant experience in litigation or a related legal field is required.

Required Skills

• Advanced proficiency in Research and Analysis.
• Proficiency in Litigation and Investigation.
• Proficiency in Professionalism, Results Orientation, Legal Advisory, and Customer Focus.
• Developing skills in Collaboration and Communication, and Enablement of Change and Innovation.
• Advanced awareness of Broad Taxation principles.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in litigation or a related legal field.

About the Role

Boston Consulting Group (BCG) Platinion is seeking an IT Consultant to join its office in Riyadh. In this role, you will address core IT challenges for leading global companies by deploying customized platforms, architectures, strategies, and organizations to enhance clients' digital capabilities and drive innovation. BCG Platinion focuses on developing and implementing business-critical IT architecture and digital solutions, creating future-ready technology platforms and delivering tailored solutions ranging from data strategies to next-generation customer journey solutions and transformational business models.

Founded in Germany in 2000, BCG Platinion was established to complement Boston Consulting Group's existing expertise with deep technical capabilities. The firm operates globally across Asia, Europe, North and South America, and the Middle East. BCG, a pioneer in business strategy since 1963, partners with leaders to address significant challenges and capitalize on opportunities, driving transformation and change.

Key Responsibilities

• Develop projects by enabling clients to effectively use agile methods and modern approaches in strategic IT implementation.
• Develop and deploy customized training on Agile concepts, values, cultures, behaviors, and practices, providing hands-on coaching for day-to-day problem-solving in an Agile manner.
• Shape the digital transformation of globally leading companies by balancing overarching technical solutions with individual client circumstances.
• Define tailored, future-oriented customer journeys based on precise analysis of specific situations, considering current market developments and trends such as machine learning.

Qualifications and Requirements

• A degree in computer science, (business) informatics, or a related discipline.
• 3 to 5 years of relevant experience in IT Consulting.
• Experience as an Agile Coach, Scrum Master, or Product Owner with agile (client) software development teams delivering Agile capability.
• A proven track record of orchestrating transitions and coaching teams for large and complex Agile programs, with the ability to transfer this understanding at all organizational levels.
• Willingness to travel to client locations in the Middle East and beyond.

Required Skills

• Proficiency in Agile methods, with experience as an Agile Coach, Scrum Master, or Product Owner.
• Experience with agile software development and delivering Agile capability.
• Expertise in orchestrating transitions and coaching teams for large and complex Agile programs.
• Understanding of key concepts including machine learning, cyber resilience, DevOps, AI, and robotics.
• A passion for tackling complex digital challenges and enthusiasm for developing and sharing solutions.
• Comfort working within interdisciplinary teams and global contexts.
• Fluent written and spoken English and Arabic skills.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. BCG Platinion offers continuous development opportunities in a supportive work environment, with daily challenges alongside a team of colleagues. Individual training and a culture of open feedback provide a framework for developing personal strengths. Modern structures, including efficient travel booking, back-office support, and a comprehensive Knowledge Center, facilitate focus. A strong team network is cultivated, offering benefits beyond case work.

Formal qualifications in Agile or industry certifications such as Scrum Alliance (CSM / CSPO / CSD/CSP), ****** (PSM / PSPO / PSD), or SAFe (Scaled Agilest / SPC) are highly desirable.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law. BCG is an E-Verify Employer.

About the Role

Professional Advanced IT Solutions (PAIS Gulf) is seeking a motivated IT Sales Account Manager to join our team in Riyadh, Saudi Arabia. This is a full-time, on-site position focused on driving IT solution sales and fostering strong client relationships within the local market. The IT Sales Account Manager will be instrumental in developing new business opportunities, managing the entire sales cycle, and ensuring client satisfaction. Collaboration with internal teams to deliver tailored IT solutions will be key to contributing to the company's growth.

Key Responsibilities

• Develop and maintain strong, long-lasting client relationships.
• Identify and pursue new business opportunities within the IT sector.
• Manage the end-to-end sales cycle, from initial contact to deal closure.
• Achieve and exceed defined sales targets and objectives.
• Prospect potential clients and generate leads.
• Present tailored IT solutions and services to prospective and existing clients.
• Negotiate contracts and service agreements.
• Ensure a high level of customer satisfaction throughout the engagement process.
• Collaborate effectively with internal technical and support teams to address client requirements and deliver high-quality solutions.

Qualifications and Requirements

• Proven experience in IT Sales, Account Management, or a closely related field.
• Strong communication, negotiation, and relationship-building skills are essential.
• Possess a solid understanding of IT services and solutions.
• Demonstrate analytical thinking, problem-solving capabilities, and strategic planning abilities.
• Experience utilizing CRM tools and other sales-related technology.
• Proficiency in developing and delivering compelling sales presentations.
• Ability to work independently and manage time effectively to meet tight deadlines.
• Familiarity with the local market and current trends in Riyadh is preferred.
• Hold a Bachelor's degree in Business Administration, IT, or a related field.
• Fluency in English is required.

Required Skills

• IT Sales
• Account Management
• Communication
• Negotiation
• Relationship-building
• Understanding of IT services and solutions
• Analytical thinking
• Problem-solving
• Strategic planning
• CRM tools
• Sales-related technology
• Sales presentations
• Ability to work independently
• Ability to meet tight deadlines

Work Environment and Details

This is a full-time, on-site position located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. Salary is not disclosed.

About the Role

BCG Platinion, a division of Boston Consulting Group (BCG), is seeking an IT Associate to join its team in Riyadh, Saudi Arabia. This role involves addressing the core IT challenges of leading global companies. As an IT Associate, you will contribute to deploying customized platforms, architectures, and strategies to enhance clients' digital capabilities and drive innovation. You will work within the BCG network, providing consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. BCG Platinion develops technology platforms and delivers tailored solutions, ranging from data strategies to next-generation customer journey solutions and transformational business models. The role requires operating with an entrepreneurial, nimble, and innovative style within multifaceted, cross-functional teams, tackling complex challenges with deep technology expertise and delivery excellence.

Role Context and Company

BCG Platinion supports clients' comprehensive digital transformation through expertise in technology, design, cybersecurity, and risk management & financial engineering. Collaborating with BCG, their interdisciplinary team of technical experts delivers customized technical solutions and accelerates value through new business platforms, application consolidations, and major system implementations. Founded in Germany in 2000, BCG Platinion has expanded globally with offices across Asia, Europe, South and North America, and the Middle East.

Key Responsibilities

• Shape the digital transformation of globally leading companies by balancing overarching technical solutions with individual client circumstances.
• Develop projects by enabling clients to effectively use agile methods and modern approaches in strategic IT implementation.
• Facilitate tailored, future-oriented customer journeys based on precise analysis of specific situations and current market developments, including machine learning trends.
• Design and optimize IT architectures within the framework of enterprise solution requirements, modern custom software developments, and sustainable digital solutions, including cyber resilience.

Qualifications and Requirements

• Possess a degree in business informatics or a related discipline.
• Have 1 to 3 years of full-time experience in IT consulting.
• Demonstrate a strong understanding of key concepts including machine learning, cyber resilience, DevOps, agile methodologies, AI, and robotics.
• Exhibit enthusiasm for tackling complex digital challenges and a passion for developing and sharing solutions.
• Excel at understanding and communicating complex topics fluently in both English and Arabic.

Relevant Skills and Expertise

• Digital Transformation
• IT Architecture
• Data Strategies
• Customer Journey Solutions
• Business Models
• Technology
• Design
• Cybersecurity
• Risk Management
• Financial Engineering
• Machine Learning
• Cyber Resilience
• DevOps
• Agile Methodologies
• Artificial Intelligence (AI)
• Robotics

Work Environment and Development

This is a full-time position based in Riyadh, Saudi Arabia. BCG Platinion provides ongoing development opportunities in a supportive work environment. You will encounter daily challenges alongside a team of colleagues. Individual training programs and a culture of open feedback support the exploration and refinement of strengths. Modern operational structures, including streamlined travel booking, comprehensive back-office support, and a Knowledge Center, are in place to facilitate focus. Regular office events contribute to a strong team network.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under applicable law. BCG is an E-Verify Employer.

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking an IT Infrastructure & Networks Delivery & Testing Expert for their team in Riyadh, Saudi Arabia. This role is essential for the development, delivery, and validation of ZATCA's IT infrastructure and network systems. The position requires operating with a high degree of autonomy, providing expert guidance to achieve strategic objectives.

Role Context and Responsibilities

As an internal consultant and facilitator, you will contribute to shaping ZATCA's IT infrastructure and network delivery guidelines and standards. You will be involved in supervising project planning, supporting project execution, and ensuring the quality of testing and documentation for all IT infrastructure and network implementations. This role involves leading work activities with minimal direction towards long-term objectives.

• Provide expert support during the development of ZATCA IT Infrastructure and networks delivery guidelines and standards.
• Supervise the development of IT infrastructure and networks project and installation plans.
• Support the delivery of IT Infrastructure and networks projects.
• Offer recommendations and corrective actions for testing activities related to IT infrastructure and networks.
• Review and validate the documentation of IT infrastructure and networks implementation.
• Act as an internal consultant and facilitator, providing guidance to deliver and perform operational activities.

Qualifications and Experience

Candidates are required to hold a Bachelor's degree in Computer Science, Information Technology, or an equivalent field. A Master's degree in Information Technology, Computer Science, Business Administration, or an equivalent field is preferred. A minimum of 5 years of relevant experience is required for this position.

Required Skills

• Advanced Infrastructure Management
• Advanced IT Systems Management
• Advanced IT Compliance
• Proficient Professionalism
• Proficient Project Management
• Proficient IT Change Management
• Proficient Results Orientation
• Proficient Customer Focus
• Proficient Vendor Management
• Developing Collaboration and Communication
• Developing Enablement of Change and Innovation

Work Location and Type

This full-time position is based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience.

About the Role

DXC Technology is seeking an L2 Application Support Engineer with specialization in Mobile & Web applications to join our team in Riyadh, Saudi Arabia. This full-time position is responsible for overseeing the daily operations of the technical support team, focusing on the investigation and resolution of complex issues across web and mobile platforms. As the technical authority for the L2 tier, this role serves as a key interface between L1 Support and L3 Engineering teams, ensuring high availability and optimal performance of applications.

The engineer will be instrumental in maintaining the integrity and functionality of the technology stack, which includes ReactJS, React Native, Flutter, and Spring Boot. This position requires a proactive approach to problem-solving and a deep understanding of application support principles within a dynamic IT environment.

Key Responsibilities

• Perform advanced, deep-dive analysis into application failures across web platforms, including ReactJS state management, browser compatibility issues, and UI bugs.
• Conduct detailed debugging of mobile application crashes and platform-specific issues (iOS/Android) for React Native and Flutter applications, including version mismatches.
• Investigate backend issues related to Spring Boot, including analyzing logs, identifying API failures, and diagnosing database performance bottlenecks.
• Lead and coordinate "War Room" sessions for critical P1/P2 incidents, ensuring timely and effective resolution.
• Communicate clear and concise technical status updates to various stakeholders and business owners during incident management.
• Conduct thorough Root Cause Analysis (RCA) for recurring issues and collaborate with L3/DevOps teams to implement permanent solutions.
• Monitor system health and performance using tools such as ELK Stack, Splunk, Datadog, or New Relic, and configure alerts for API latency and mobile app crash rates.
• Maintain and update the technical knowledge base, ensuring support documentation for React, Flutter, and Spring Boot components remains accurate and accessible.
• Assist in the deployment of hotfixes and new releases, performing post-release sanity checks across all supported platforms to ensure successful integration.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• 5-8 years of experience in technical support roles.
• Hands-on experience debugging ReactJS applications, including proficiency with Redux or Context API.
• Strong knowledge of mobile development frameworks such as React Native and Flutter, with experience handling APK/IPA issues and Firebase Crashlytics.
• Solid understanding of Spring Boot architecture, including Microservices and REST APIs.
• Proficiency in Java and JVM monitoring.
• Strong SQL skills for data verification and reporting purposes.
• Experience with API testing tools like Postman and familiarity with Log Aggregation tools.
• Understanding of CI/CD pipelines (*, Jenkins, GitLab) and cloud environments (*, AWS, Azure).

Required Skills and Competencies

• Frontend & Mobile Technologies: ReactJS, React Native, Flutter, Redux, Context API, Firebase Crashlytics
• Backend Technologies: Spring Boot, Microservices, REST APIs, Java, JVM monitoring
• Databases & Tools: SQL, Postman, Log Aggregation tools
• Infrastructure & DevOps: CI/CD pipelines, Jenkins, GitLab, Cloud environments (AWS, Azure)
• Exceptional problem-solving skills and the ability to perform effectively under pressure.
• Clear and effective communication skills in English.

Additional Information

ITIL Foundation certification, AWS/Azure certifications, or Java/React certifications are considered a plus. Performance metrics for this role include Mean Time to Resolve (MTTR), Percentage of First-Time Fixes, Application Uptime and Crash-free session percentage, and SLA Compliance Rate.

About the Role

Professional Advanced IT Solutions (PAIS Gulf) is seeking an IT Presales Engineer to join its team in Riyadh, Saudi Arabia. This full-time, on-site position involves understanding client IT infrastructure needs and developing tailored solutions to meet their business objectives. The role is instrumental in bridging client requirements with PAIS Gulf's advanced IT offerings, ensuring successful project outcomes and client satisfaction.

Key Responsibilities

• Collaborate with clients to understand their IT infrastructure needs and business objectives.
• Propose and design IT solutions that address identified client requirements.
• Conduct technical presentations to clients, demonstrating the value of proposed solutions.
• Respond to client proposals and requests for information with accurate technical details.
• Provide pre-sales technical support to the sales team and prospective clients.
• Evaluate client requirements to ensure proposed solutions are appropriate and feasible.
• Assist with the initial stages of solution deployment, ensuring alignment with client goals.

Qualifications and Requirements

• Proficiency in troubleshooting and problem-solving for technical challenges.
• Strong knowledge of Information Technology principles and best practices.
• Hands-on experience in networking and network security.
• Excellent communication and interpersonal skills.
• Demonstrated ability to design and articulate IT solutions tailored to client needs.
• A Bachelor's degree in Information Technology, Computer Science, or a related field is required.

Preferred Experience

Experience in presales or related technical roles is preferred. The role requires 0-1 years of experience.

Required Skills

• Troubleshooting
• Problem-solving
• Information Technology
• Technical Support
• Networking
• Network Security
• Communication Skills
• Interpersonal Skills
• IT Solutions Design
• Presales

Work Environment

This is a full-time, on-site position located in Riyadh, Saudi Arabia.

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking an IT Infrastructure and Systems Design Expert to join its team in Riyadh, Saudi Arabia. This role is responsible for leading work activities and providing expert guidance in the development and enhancement of ZATCA's IT infrastructure and systems. The position requires autonomous work with minimal direction, functioning as an internal consultant to ensure operational excellence and the successful delivery of IT projects.

Jobholders at this level contribute to long-term objectives by offering expert support in the design and development of IT infrastructure and systems capabilities. This includes leading the creation of Request for Proposals (RFPs), supervising the assessment of change requests, and reviewing the performance of existing IT components to recommend improvements.

Key Responsibilities

• Lead the development of new, detailed IT infrastructure and systems designs by staying informed on the latest trends and technologies, collecting business and technical requirements, and assessing current ZATCA IT infrastructure and systems to identify design gaps and challenges.
• Conduct requirement gathering sessions with stakeholders, interpret these requirements to finalize the development of RFPs related to IT infrastructure and systems, and contribute to vendor evaluation and selection in cooperation with relevant functions.
• Receive and analyze change requests related to IT infrastructure and systems, prioritize them, and provide recommendations with an implementation schedule in cooperation with relevant functions.
• Collect inputs for IT risk assessments and analyses for new technology introductions, and collaborate with IT Infrastructure & Networks Planning & Monitoring to develop risk mitigation plans.
• Analyze periodical performance reports of ZATCA IT Infrastructure and systems against set KPIs and provide recommendations for performance improvement.
• Adhere to all relevant policies, processes, and standard operating procedures to ensure work is carried out in a controlled and consistent manner.
• Assist in solving escalated problems and provide support to junior team members for efficient work execution.
• Escalate complex problems to the relevant personnel for proper closure of cases and issues.
• Perform other duties as requested by management.
• Train junior staff on various job activities to facilitate knowledge transfer.
• Provide clear direction, prioritize tasks, assign and delegate responsibilities, and monitor the workflow of subordinates or junior staff.
• Support junior staff or direct reports in executing their duties in accordance with established policies and processes.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, or an equivalent field is required.
• A Master's degree in Information Technology, Computer Science, Business Administration, or an equivalent field is preferred.
• A minimum of 5 years of relevant experience in IT infrastructure and systems design is required.

Required Skills

• Expertise in IT infrastructure and systems design.
• Advanced skills in IT Systems Management and IT Change Management.
• Proficiency in Collaboration and Communication, Professionalism, Project Management, IT Compliance, Results Orientation, Customer Focus, and Vendor Management.
• Developing skills in Enablement of Change and Innovation.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with the Zakat, Tax and Customs Authority.

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

• Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
• Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
• Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
• Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
• Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
• Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
• Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
• Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
• Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
• Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support or helpdesk roles is preferred.
• Basic knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
• Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• A strong customer service orientation with a commitment to user satisfaction.
• Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

• Cloud Services (Microsoft 365, Azure)
• On-premises Infrastructure Support
• End-user Devices Support
• Hardware and Software Troubleshooting
• Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Operating Systems (Windows, macOS, Linux)
• IT Service Management
• Patching and System Updates
• Backup Procedures and System Checks
• IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.