Jobs in Riyadh

About the Role

TrendAI™, the enterprise business unit of Trend Micro focused on AI security, is seeking a Customer Success Manager (CSM) for its operations in Saudi Arabia. This role is essential for ensuring strategic customers achieve their business and security objectives, derive value from our solutions, and are prepared for renewals and expansions. The CSM will serve as a trusted strategic security advisor, guiding customers in enhancing their security posture and coordinating post-sales delivery across various functions.

TrendAI™ is committed to providing organizations with comprehensive AI visibility and consolidated security, fostering confidence, driving innovation, and mitigating risk. We are looking for individuals passionate about collaborating with experts and pushing boundaries to contribute to a safer, more trustworthy AI-powered future. Your work will directly support the protection of critical assets and the advancement of AI security.

Key Responsibilities

• Architect the Security Account Success Plan (ASP) and monthly credit burn plan in collaboration with customer executive sponsors, aligning with business objectives, the current threat landscape, prioritized workloads, and consumption targets.
• Design target-state security architectures tailored to the customer's environment, risk appetite, and compliance obligations, continuously tracking consumption against the plan and initiating corrective actions when variances exceed defined thresholds.
• Conduct thorough security gap analyses, technology fingerprinting, and architecture reviews to design reference architectures and deployment blueprints for various workloads, including XDR, identity, email, cloud security, and exposure management.
• Ensure rapid Time-to-Value (TTV) for customers and facilitate the delivery of significant initial security wins.
• Identify opportunities for account expansion, including credit top-ups, additional module adoption, and multi-year commitments, driven by demonstrated value realization and customer security maturity progression.
• Lead regular executive cadences, including monthly value reviews, Quarterly Business Reviews (QBRs), and Executive Business Reviews (EBRs), linking telemetry, usage data, and risk scoring to measurable risk reduction, architecture maturity, and overall business impact.
• Perform security maturity and architecture assessments utilizing industry frameworks such as MITRE ATT&CK, NIST CSF, CIS Controls, and Zero Trust Architecture to evaluate current posture and define future-state improvements.
• Design and facilitate interactive security workshops, including threat hunting exercises, Capture The Flag (CTF) events, tabletop exercises, and in-depth architecture deep dives.
• Prepare compelling executive narratives, PR/FAQ-style briefs, and C-level presentations that articulate value realization, tying platform outcomes directly to reduced business risk and Return on Investment (ROI).
• Proactively manage renewal health by maintaining a Green/Amber/Red status with defined actions, owners, and timelines anchored to key architecture milestones, and develop comprehensive "Get-well" plans that include architecture remediation paths.
• Leverage telemetry-driven risk intelligence and predictive health scoring models to anticipate and address potential customer challenges.
• Cultivate successful customer relationships into valuable references, case studies, and technical whitepapers that highlight architectural transformation and achieved security outcomes.
• Serve as the primary post-sales security authority and coordination point, ensuring a unified approach across Customer Success, Support, Professional Services, and partners with a "one plan, one intake" philosophy.
• Provide Product, Engineering, and Leadership teams with architecture-grounded insights into adoption challenges, integration gaps, and valuable input for product roadmap development.

Qualifications and Requirements

• A minimum of 10 years of experience in a relevant field.
• Typically, 7+ years of experience in security consulting, cloud security, security architecture, incident response, or security leadership roles.
• Proven track record of managing enterprise accounts with a demonstrable impact on retention, expansion, and customer security outcomes.
• Experience in designing or advising on enterprise security architectures, encompassing hybrid/multi-cloud environments, identity frameworks, and detection and response strategies.
• Experience in conducting QBRs/EBRs, effectively connecting security architecture decisions to risk reduction and tangible business value.
• Experience with automation and AI tool usage is strongly preferred.
• Experience working with partners, Managed Security Service Providers (MSSPs), or Managed Service Providers (MSPs) is considered a plus.
• Certifications such as CISSP, CISM, CCSP, CRISC, or equivalent demonstrated experience in enterprise security architecture or advisory roles are strongly preferred.

Required Skills

• Strong understanding of enterprise security architecture principles and frameworks, including NIST, MITRE ATT&CK, and Zero Trust, across hybrid, multi-cloud, and on-premises environments.
• Deep working knowledge in one or more enterprise security domains, such as SOC operations, SIEM/XDR, exposure and risk management, identity security, cloud security (CSPM, CWPP, CNAPP), and email security.
• Ability to design reference architectures, integration blueprints, and deployment patterns that effectively map platform capabilities to specific customer requirements.
• Solid understanding of B2B SaaS and platform business models within the cybersecurity, cloud, or infrastructure sectors.
• Proficiency in translating telemetry and usage data into clear, actionable architectural insights and strategic recommendations.
• Proven capability in building comprehensive Success Plans, burn curves, and adoption roadmaps with an architecture-first approach.
• A strong inclination towards an AI-first approach in security solutions and strategies.
• Exceptional executive presence, capable of engaging effectively with CISOs, security architects, IT professionals, and business sponsors as a trusted security advisor.
• A consultative, architecture-driven, and outcome-focused mindset, prioritizing understanding the "why" before the "what," and focusing on "design" before "deploy."
• Excellent structured communication skills, with the ability to simplify complex security architectures into clear, actionable plans.
• Strong cross-functional collaboration skills, maintaining composure and resilience during escalations and security incidents.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Trend Micro is committed to fostering an environment of equity and inclusion, welcoming diverse perspectives and backgrounds. We embrace change, empower people, and encourage innovation.

About the Role

Star, a human capability development company based in Riyadh, is seeking a Project Manager to lead its B2C Programs unit. This unit manages a commercial operation focused on professional certification programs through internationally recognized bodies and a premium facility activation program. This is a full ownership role where you will manage the unit as a formal project, lead its team, and be accountable for its commercial and operational performance. The Project Manager will be instrumental in developing and executing strategies to drive B2B sales with corporate clients, manage strategic relationships with international partners, and oversee the operational success of both certification and facility-based programs. This role offers direct contribution to revenue generation within a growing organization.

Key Responsibilities

• Develop and maintain comprehensive project plans, timelines, and milestone schedules for all program tracks within the B2C Programs unit.
• Manage the project budget effectively and ensure optimal resource allocation to achieve project objectives.
• Build, lead, and manage a high-performing project team, including project specialists, fostering a collaborative environment.
• Track, measure, and regularly report on project performance to senior leadership, providing insights and recommendations.
• Proactively identify potential risks, develop mitigation strategies, and resolve issues to ensure project delivery remains on track.
• Coordinate with Star's PMO team for the seamless handover of program delivery upon deal closure.
• Ensure all project milestones and deliverables are met punctually and within the defined scope.
• Drive B2B sales with corporate clients across training, certification, and facility-based programs, which is the primary commercial objective of the role.
• Build and maintain a rolling six-month programs calendar that encompasses all tracks under the B2C Programs unit.
• Manage strategic relationships with international certification bodies at a partnership level, including conducting scheduled strategic reviews and leading renewal negotiations.
• Oversee B2C certification sales, facility program sales, and inbound inquiry management, delegating effectively to project specialists.
• Identify and actively pursue cross-selling opportunities between the certification and facility program tracks to maximize revenue.
• Own the requirements definition and acceptance process for a unified digital platform being developed for the unit.
• Manage the training and L&D dimension of the project, including the certification partner ecosystem and contributing to program design input.

Qualifications and Requirements

• 5-8 years of project management experience, with a proven track record in commercial or revenue-generating projects.
• Background in training, Learning & Development (L&D), or a related domain to ensure credibility with corporate L&D buyers and certification body partners.
• Experience in B2B sales or business development, with a history of building and closing corporate relationships.
• Strong organizational skills, with the ability to simultaneously manage a programs calendar, a team, a budget, and a sales pipeline.
• Confident and effective communication in both Arabic and English, both written and verbally.
• AI-fluent in a practical sense, demonstrating the ability to restructure workflows and leverage AI tools to significantly multiply output across research, planning, analysis, and execution, beyond basic email drafting.
• Saudi nationality is preferred.

Required Skills

• Project Management
• Commercial Project Management
• Revenue-Generating Project Management
• Training and Development (L&D)
• B2B Sales
• Business Development
• Organizational Skills
• Communication (Arabic & English)
• AI Tool Integration and Application

Work Environment and Location

This is a full-time position located in Riyadh, Saudi Arabia. The role offers the opportunity to work across an exciting mix of corporate training, international certification partnerships, and premium facility programs within a fast-growing company. The role provides direct access to senior leadership and is situated in a central Riyadh location.

About the Role

Beckman Coulter Diagnostics is seeking a Receiving Specialist (Analyst I) to join its team in Riyadh, Saudi Arabia. This position is responsible for overseeing the efficient and compliant storage, inventory management, and distribution of medical devices within the company's warehouse facility. The role contributes to ensuring product integrity and accessibility while adhering to local regulations and quality standards, as part of a global organization focused on advancing science and technology.

Key Responsibilities

• Oversee the storage, inventory management, and distribution of medical devices within the warehouse.
• Ensure the safety, security, and proper handling of all medical devices.
• Design and maintain an efficient warehouse layout, considering product size, classification, and temperature requirements.
• Implement and drive the principles of the Danaher Business System (DBS) to achieve operational excellence, continuously improving processes and optimizing efficiency.
• Manage all aspects of warehouse operations, including receiving, storage, inventory control, order fulfillment, and shipping.
• Implement robust inventory control systems to accurately track stock levels, expiry dates, and batch numbers, conducting regular audits.
• Ensure strict adherence to local regulations, including those from the Saudi Food and Drug Authority (SFDA), for storage, labeling, and documentation.
• Implement quality control measures, such as temperature monitoring, to maintain the integrity and safety of medical devices.
• Establish and enforce proper handling, packaging, labeling, and transportation procedures to prevent damage or contamination.
• Lead and supervise a team of warehouse personnel, ensuring they are well-trained, motivated, and follow best practices.

Qualifications and Requirements

• A Bachelor's degree in Supply Chain Management, Logistics, or a related field.
• A minimum of 5 years of proven experience in warehouse operations management, with a preference for experience within the medical device industry.
• Strong knowledge and practical experience in applying the principles of the Danaher Business System (DBS) or other lean management methodologies.
• Familiarity with local regulations and standards related to medical device storage and distribution in Saudi Arabia, including those set by the Saudi Food and Drug Authority (SFDA).
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Strong analytical and problem-solving abilities, utilizing a data-driven approach to decision-making.
• Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams.
• The ability to thrive in a fast-paced, dynamic environment while maintaining a strong focus on quality and compliance.

Required Skills

• Warehouse Layout and Organization
• Operational Excellence
• Danaher Business System (DBS)
• Warehouse Management
• Inventory Management
• Order Fulfillment
• Shipping
• Regulatory Compliance
• Saudi Food and Drug Authority (SFDA) Regulations
• Quality Control
• Handling and Packaging
• Team Management
• Leadership
• Analytical Skills
• Problem-Solving
• Communication Skills
• Interpersonal Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic environment and contributing to a team dedicated to accelerating the impact of science and technology. The company partners with customers globally to address complex challenges and bring scientific advancements to life.

About the Role

Hopper Technology Solutions (HTS) is seeking an Account Lead to join its Fintech Team, focusing on the Middle East market. This is a 100% remote position, based in Saudi Arabia. The role involves working at the intersection of strategy, product development, and partnership management with airline stakeholders to ensure Hopper's fintech solutions align with their business objectives and enhance the traveler experience. This position requires strong interpersonal skills, creative problem-solving, and analytical abilities to drive business growth within complex airline ecosystems.

The Account Lead will be responsible for cultivating and managing strategic partnerships with airlines, identifying opportunities for new fintech product launches, optimizing existing solutions, and driving revenue growth. This work contributes to Hopper's mission of becoming a leading global travel platform by leveraging data and machine learning.

Key Responsibilities

• Build and manage strategic partnerships with airline clients, understanding their needs and opportunities in the fintech space.
• Lead the development and launch of new fintech products tailored for airline partners, aligning product vision with their goals.
• Optimize and grow existing fintech product offerings for airline partners to meet evolving business needs and maximize ancillary revenue.
• Oversee product implementations and delivery for diverse accounts, managing projects, stakeholders, documentation, user acceptance testing, and issue resolution.
• Utilize analytical tools and data to monitor product performance, gather customer feedback, and inform product optimization decisions.
• Collaborate with internal cross-functional teams, including engineering, design, marketing, and customer success, to ensure seamless product experiences.
• Maintain market intelligence on fintech and travel industry trends to identify innovation opportunities.

Qualifications and Requirements

• Demonstrated ability to build trust and engage with stakeholders at all levels through clear, consistent, and professional communication.
• Proficiency in prototyping products, features, or workflows using AI tooling such as LLMs (*, Claude, Gemini, ChatGPT).
• Proven track record in managing and growing strategic partnerships.
• Excellent analytical skills with a strong background in data-driven decision-making.
• Creative and strategic thinking capabilities to identify and capitalize on new opportunities in the fintech and travel sectors.
• Strong project management and organizational skills to effectively manage multiple initiatives.
• Familiarity with airline operations, challenges, and revenue streams, or prior experience within the airline industry is highly advantageous.
• Native Arabic speaker with full fluency in English, essential for effective communication with Middle Eastern and North American partners and stakeholders.

Required Skills

• Interpersonal Skills
• Communication Skills
• Vibe Coding/Prototyping
• AI Tooling (LLM)
• Strategic Partnership Management
• Analytical Skills
• Data-Driven Decision-Making
• Creativity
• Strategic Thinking
• Project Management
• Organizational Skills
• Airline Operations Familiarity
• Fintech Trends
• Travel Industry Trends

Work Environment and Details

This is a full-time, 100% remote position as an Account Lead - Middle East - Fintech Ancillaries at Hopper. The role is based in Saudi Arabia, with the location specified as Riyadh Region, Riyadh. The required experience for this role is 5-10 years. The company operates in an entrepreneurial environment that encourages pushing limits and taking risks, with open communication and small, dynamic teams enabling significant impact.

About the Role

Ericsson is seeking a Managed Service Delivery Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for the successful delivery of managed services, ensuring alignment with business cases and defined targets. The position involves overseeing assigned accounts and managing virtual teams to meet and exceed Service Level Agreements (SLAs) and Work Level Agreements (WLAs). This role is critical for account success, acting as an extension of management to drive operational performance and stakeholder relationships. A key responsibility includes identifying performance deviations and initiating improvement plans with delivery stakeholders.

As a Managed Service Delivery Manager, you will contribute to maintaining the quality and cost-effectiveness of services delivered by the Service Delivery Unit (SDU). You will focus on the productivity and efficiency of global deliveries, fostering collaboration across delivery teams to achieve account objectives. Developing and nurturing strong relationships with internal and external customers is essential for success in this position.

Key Responsibilities

• Drive operational and financial performance in line with Work Level Agreements (WLAs), covering service delivery and customer infrastructure performance.
• Ensure the quality and cost of services delivered by the SDU meet WLA expectations for MS Network.
• Build trust with the MSCLT by focusing on the productivity and efficiency of global deliveries, and foster collaboration across delivery teams to achieve account targets.
• Develop and maintain strong relationships with internal and external customers.
• Ensure optimal team sizing relative to the scope of delivery.
• Manage operational aspects to ensure services delivered by Operations teams comply with contractual SLAs and drive end-to-end operational excellence.
• Monitor and report on the operational and financial performance of the Service Delivery Unit for specific customers.
• Oversee internal governance for MS Contracts to ensure booked costs align with WLAs and delivery performance meets WLA targets.
• Report to the MSCLT on operational performance and infrastructure KPIs as per WLA requirements.
• Manage contract transformation and handover processes, ensuring operational readiness for new or changed contracts.
• Facilitate the handover of resources, services, and activities to the global delivery unit to fulfill or expand WLA scope, ensuring capacity and operational readiness.
• Ensure delivery units operate in alignment with MS EOE processes and Ericsson standard tools, including MSDP.
• Drive Service Delivery Efficiency (SDE) programs through automation initiatives.
• Initiate and drive improvement plans to correct operational or financial performance deviations against global benchmarks and targets.
• Identify delivery performance quality issues within the customer's network and initiate solutions from the Ericsson Product Catalog that generate add-on sales.
• Address delivery performance issues related to the current scope of delivery through governance with the MSCLT.

Qualifications and Requirements

• Proven experience in operational delivery and account management, with direct responsibility for SLAs and WLAs.
• Strong ability to manage virtual teams in a metrics-driven organization and drive the productivity and efficiency of global deliveries.
• Experience in monitoring and reporting on operational and financial performance, and ensuring services comply with contractual SLAs.
• Ability to build and maintain strong internal and external stakeholder relationships, acting as an extension of account management.
• Practical experience with contract transformation, handover processes, and ensuring operational preparedness for new or changed contracts.
• Familiarity with the governance of contract costs and delivery performance against WLA targets.
• Experience in driving improvement plans and service delivery efficiency programs, including automation initiatives.
• Commercial awareness to identify and propose solutions from product catalogs that generate add-on sales.
• Strong problem-solving skills to identify delivery performance issues and address them through governance and operational changes.

Required Skills

• Operational Delivery
• Account Management
• SLA Management
• WLA Management
• Virtual Team Management
• Productivity and Efficiency
• Global Deliveries
• Stakeholder Relationship Management
• Contract Transformation
• Operational Preparedness
• Contract Cost Governance
• Delivery Performance Governance
• Improvement Plans
• Service Delivery Efficiency Programs
• Automation Initiatives
• Commercial Awareness
• Add-on Sales
• Problem-Solving
• Ericsson Standard Tools
• MS EOE Processes

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing virtual teams and collaborating with global delivery units.

About the Role

Johnson Controls is seeking a Business Development Manager to drive the growth of Sensormatic Solutions' ShopperTrak Traffic Insights within the Saudi Arabian market. This full-time position, based in Riyadh, reports directly to the Regional Director of the Middle East & India region. The role involves expanding business by nurturing existing relationships and developing new ones with key players in the Saudi Arabian shopping mall and retail sectors. You will leverage your expertise to influence relationships within the Middle East retail sector and enhance the profile of Sensormatic Solutions by generating business through ShopperTrak's people counting and shopper movement analytics solutions.

Key Responsibilities

• Lead and manage key customer accounts in the region while actively acquiring new clients.
• Apply professional solution selling methodologies and analytical software applications tailored for the retail sector.
• Present ShopperTrak's people counting and shopper movement analytics propositions to C-level executives within existing and prospective client organizations.
• Collaborate with marketing and inside sales teams to identify and develop new business opportunities.
• Focus on seeking and developing long-term customer relationships at the C-level.
• Demonstrate self-motivation to drive territory growth for people counting and shopper movement analytics solutions within the Middle East retail sector.

Qualifications and Requirements

• 7-9 years of experience in Retail Operations, Sales, or Pre-Sales within the service and technology industry, specifically within the retail sector including Apparel, Consumer Electronics, and other customer-facing industries.
• Proven track record of working with the retail and shopping mall sectors, with a strong understanding of their procurement processes.
• Self-motivated, determined, and results-driven with strong business acumen.
• Excellent relationship-building skills and a proven ability to be a team player.
• Fluent language skills in English are required; additional language skills are considered a strong asset.
• Direct experience with retail analytics, footfall tracking, data management, or customer experience optimization is preferred.
• A proactive, results-oriented professional with strong B2B sales and marketing experience.
• Ability to navigate complex client environments and deliver tailored solutions.
• Strong interpersonal and negotiation skills.
• Familiarity with the competitive landscape in the KSA retail and commercial property sectors is advantageous.

Required Skills

• Solution Selling
• Analytical Software Application
• People Counting
• Shopper Movement Analytics
• Relationship Building
• Teamwork
• Retail Analytics
• Footfall Tracking
• Data Management
• Customer Experience Optimization
• B2B Sales
• Marketing
• Negotiation Skills

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within the dynamic Middle East retail sector.

About the Commercial Early Talent Leadership Development Program

Eaton, a global leader in energy management with $* billion in revenue, is seeking ambitious individuals for its Commercial Early Talent Leadership Development Program. This program offers an opportunity to begin an international career by addressing challenges in intelligent power management. Participants will gain diverse experiences through assignments, collaborate with leaders, and drive innovation. The program is designed to develop future leaders within Eaton's commercial functions, contributing to making energy safer, more efficient, and sustainable.

The program commences with a foundational role as a Technical Sales Engineer in Riyadh, Saudi Arabia. This initial assignment involves the technical sales of selected product portfolios, working with partners and direct customers to achieve commercial growth. The program includes leadership training, personal coaching, and networking with senior executives to prepare participants for future leadership positions.

Program Structure and Rotations

This is a three-year program designed for comprehensive development. Participants will engage in three distinct twelve-month rotational assignments. These rotations are structured to provide broad exposure to commercially oriented roles across key growth areas within Eaton. Potential assignments may include quotation engineering, technical support, field sales, field marketing, application engineering, and segment sales, depending on country placement.

A key component of the program is international exposure, requiring participants to work in at least two different countries within the three-year timeframe. This global experience is intended to broaden perspectives and enhance adaptability.

Key Responsibilities

• Engage in the technical sales of selected product portfolios, collaborating with partners and direct customers to achieve commercial growth objectives.
• Participate in three unique twelve-month rotational assignments to gain broad exposure to commercially oriented roles across key growth areas within Eaton.
• Undertake potential assignments that may include quotation engineering, technical support, field sales, field marketing, application engineering, and segment sales, depending on country placement.
• Gain international exposure by working in at least two different countries within the three-year program timeframe.
• Contribute to solving complex challenges in intelligent power management and driving innovation within the company.
• Collaborate with seasoned leaders to gain diverse experiences and accelerate career development.

Qualifications and Requirements

• Must currently possess or will have obtained a Bachelor's degree in Electrical Engineering or a similar field by August 2026.
• A Master's degree in Electrical Engineering or a similar field is preferred.
• Work or internship experience is considered a plus, with a maximum of three years of experience being ideal.

Required Skills and Attributes

• Excellent communication skills in English, both written and oral.
• Demonstrated proactivity and curiosity.
• Strong ability to learn quickly and take on challenging tasks.
• A clear desire to build a leadership career within a multinational company.
• Flexibility and willingness to relocate within the EMEA region during the program.

Program Details and Additional Information

The program has a duration of three years and is set to begin in September 2026. The work type is full-time, with the initial placement in Riyadh, Saudi Arabia. Eaton provides a comprehensive learning curriculum with 20 training sessions focused on developing key leadership skills. Participants will attend an annual Early Talent Conference and other events to expand their network.

Eaton is committed to Inclusion & Diversity and Sustainability. A hybrid worktime model is available to support work-life balance. All positions may require participation in video and in-person interviews. Candidates will be evaluated based on job-related competencies, with privacy rights and data security protected. Eaton is committed to ensuring equal employment opportunities and uses balanced selection criteria in its recruitment processes.

About the Role

Hilton is seeking a dedicated Spa Attendant to join their team in Saudi Arabia. This full-time position offers an opportunity to contribute to an established workplace culture and deliver hospitality experiences. As a Spa Attendant, you will be responsible for ensuring a clean, relaxing, and inviting spa environment, impacting guest satisfaction and contributing to the hotel's spa operations.

In this role, you will provide service to guests, contributing to their experience and embodying Hilton's founding vision to fill the earth with the light and warmth of hospitality.

Key Responsibilities

• Greet and assist guests with a friendly attitude, responding to requests and resolving issues in an efficient manner.
• Maintain a clean spa environment by cleaning and sanitizing all spa areas, including locker rooms and treatment spaces, in compliance with health and safety standards.
• Manage spa supplies by monitoring inventory and restocking towels, refreshments, and other amenities to ensure guest comfort.
• Monitor facility usage and spa activity, reporting any concerns to management to maintain a safe and relaxing atmosphere.
• Process guest transactions accurately, including totaling charges, handling cash, processing card payments, issuing change, and redeeming gift certificates/cards using the point-of-sale system.
• Perform general duties and provide support to the spa team as needed to enhance the guest experience and ensure smooth spa operations.

Qualifications and Requirements

• A passion for hospitality.
• A commitment to acting with integrity.
• Demonstrated ability to inspire others.
• A belief that teamwork drives outcomes.
• A sense of ownership and accountability for responsibilities.
• A focus on the present, bringing urgency and discipline to tasks.

Required Skills

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Urgency
• Discipline
• Guest Assistance
• Cleaning and Sanitization
• Supply Management
• Transaction Processing

Work Environment and Details

This is a full-time position with Hilton, located in Saudi Arabia. The company is recognized for its workplace culture and commitment to providing experiences for guests and team members. Hilton supports career development for individuals at all stages of their professional journey.

About the Role

Alvarez & Marsal (A&M) is a global consulting firm with a presence in over 40 countries, known for its hands-on approach to client problem-solving. The Infrastructure and Capital Projects (Infra) team focuses on enhancing capital investment returns and mitigating risks for large-scale capital projects. A&M is seeking to recruit a Director & Senior Director to join its growing team in Riyadh, Saudi Arabia, to support public sector clients in the infrastructure domain. This role offers the opportunity to work with experienced professionals on impactful projects and drive improvements for clients. The position involves leading project execution, fostering client relationships, and identifying new business opportunities within the Saudi Arabian market.

Key Responsibilities

• Lead the execution of project workstreams, identifying opportunities for process improvement within assigned tasks.
• Conduct meetings and presentations with clients and internal stakeholders, discussing project matters with proficiency.
• Collaborate effectively with teams and clients, engaging in negotiations and fostering partnerships between leadership.
• Develop and nurture client relationships, understanding their needs and contributing to their satisfaction.
• Participate in industry events and associations to expand professional connections and identify growth avenues.
• Contribute to the identification and pursuit of new business prospects aligned with the strategic goals of the Infra practice and other Business Units.
• Drive project analyses, propose actionable plans, and demonstrate strong decision-making capabilities.
• Guide project delivery to successful completion, demonstrating leadership qualities.

Qualifications and Requirements

• Bachelor's or Master's degree in Business Administration, Engineering, or a related field.
• Proven experience in project management and business development, preferably within consulting or related industries.
• A minimum of 8 years of experience within public sector large-scale projects is required.
• Fluency in Arabic is required.
• Strong interpersonal and communication skills, capable of articulating ideas clearly to diverse audiences.
• Willingness to travel as required for project needs.
• Demonstrated ability to analyze complex situations and develop innovative solutions, emphasizing creativity and critical thinking.
• Self-starter with strong business acumen and a results-driven approach.
• Ability to adapt and thrive in a dynamic, fast-paced environment.
• Collaborative and team-oriented mindset, with a focus on collective success.
• Effective verbal and written communication skills for interactions with senior management, clients, and colleagues.
• An entrepreneurial mindset with ambition and a willingness to embrace challenges and risks.
• Exceptional analytical and problem-solving capabilities.
• Developing client management skills and a strong aptitude for business development and negotiation.
• Ability to thrive in a high-energy, fast-paced, and dynamic culture.

Required Skills

• Project Management
• Business Development
• Interpersonal Skills
• Communication Skills
• Critical Thinking
• Business Acumen
• Problem-Solving
• Teamwork
• Negotiation

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Alvarez & Marsal fosters a culture that values independent thinkers and doers, guided by core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity. The company prioritizes employee development through performance processes, continuous learning, and on-the-job opportunities, alongside support for employee well-being with comprehensive benefits and resources. A&M is an Equal Opportunity Employer.

About the Role

Temenos is a global leader in banking technology, powering a world of banking that creates opportunities for billions of people and businesses. With over 30 years of pioneering spirit, Temenos serves over 3000 clients in 150+ countries, collaborating to build new banking services and state-of-the-art customer experiences on its open banking platform. The company fosters an open-minded and inclusive culture where individuals can create their own destiny and make a positive contribution to the world of banking and society. As a Lead Business Architect in Riyadh, Saudi Arabia, you will be instrumental in driving the successful implementation of Temenos' market-leading core banking suite and modular solutions. This role requires deep expertise in the Transact AA product, guiding complex functional challenges and contributing to the evolution of banking technology.

Key Responsibilities

• Provide detailed level support and expertise in the Transact AA product throughout Temenos implementation projects.
• Focus on resolving complex issues and provide guidance and coaching to less experienced consultants.
• Lead the implementation of specific products as part of overall project delivery, working with clients or partners.
• Handle day-to-day challenges and own the resolution of issues as they arise.
• Contribute detailed knowledge of industry and market trends/behaviors to the aligned Centre of Excellence.
• Provide input on Product and Process Improvement initiatives.
• Address complex functional problems, generally without day-to-day supervision or direction.
• Provide guidance and advice to less experienced consultants on complex functional issues during implementation and client relationship development.
• Demonstrate strong Stakeholder Management skills with all contacts.
• Successfully implement the respective Transact AA product.
• Take a lead role in ensuring the contribution of others adds value to the project.
• Coordinate with Temenos maintenance groups to ensure product problems are understood and resolved.
• Specialize in both Retail and Corporate banking, with specific knowledge of AA Account, AA Lending, and AA Deposit modules.
• Handle business analysis workshops related to Arrangement Architecture AA modules, covering product configuration, out-of-the-box functionalities/workflows, and bank-specific gaps.
• Analyze client business requirements and relate them to Temenos products' capabilities.
• Identify and validate any gaps, proposing realistic solutions (*, workarounds or process changes) within the agreed project scope.
• Define and validate customization needs for Temenos products based on agreed business definitions.
• Write specifications for local development when needed, ensuring Technical Consultants have a clear understanding.
• Prepare and perform the configuration of Temenos products through the definition of static and semi-static data for core system installation.
• Prepare and perform functional testing to support User Acceptance Testing.
• Review client organization, processes, and workflows, proposing a 'post-picture' to maximize benefits from Temenos products.
• Make recommendations on best banking practices to the Project Manager and alert them to practices that might damage the client's business or contradict legal requirements.
• Conduct parts or all of the user training, including the design, customization, and update of training materials and handouts.
• Perform other duties consistent with status or vocational ability as required.

Qualifications and Experience

• A minimum of ten years of experience in Finance or in banking software consultancy.
• Full understanding and ability to deploy the Temenos Implementation Methodology.
• Awareness of other roles within the project team and how job activities influence or are influenced by them.

Required Skills

• Expert knowledge of the Transact AA product.
• Proficiency in Stakeholder Management.
• Experience with Arrangement Architecture AA modules.
• In-depth knowledge of Temenos products.
• Strong understanding of financial and banking processes around one or more of the following: Payments, Credits, Accounting, Treasury, MI, Asset Management, Securities, Private Wealth Management, Trade Finance, Retail Banking, and Corporate Banking.
• IT oriented with knowledge of banking software applications.
• Excellent knowledge of PowerPoint, Excel, and other MS Office environment applications.
• Strong awareness of industry and market developments.
• Good overall company knowledge.
• Fluent in English – verbal and written. Additional language skills would be beneficial.

Work Environment and Travel

This full-time role is based in Riyadh, Saudi Arabia. The position requires substantial travel, typically on client sites Monday to Friday, with returns to home on weekends. There may be periods where extended time away from home is expected, with Time Off In Lieu (TOIL) provided as compensation.

About the Recruiter Role

Gartner is seeking a dedicated and results-oriented Recruiter to join our team in Riyadh, Saudi Arabia. In this role, you will partner closely with the business to identify, source, and assess top talent for the organization. You will have the opportunity to observe the professional growth of the associates you engage, contributing to their success.

Gartner provides expert analysis and actionable insights to leaders shaping the world. As a global company with significant market potential, we offer opportunities for professional and personal growth. We hire collaborative individuals united by the goal of delivering results for our clients. Our inclusive teams are composed of individuals from diverse backgrounds, and we invest in leaders who foster associate development, multiplying our impact.

Key Responsibilities

• Source, qualify, and match candidates to defined profiles and specific open requisitions across assigned Business Units.
• Develop a thorough understanding of candidate profiles by forming and maintaining strong relationships with hiring managers.
• Utilize knowledge of multiple recruiting sources and execute innovative recruiting strategies to attract high-caliber candidates.
• Work with a database for the efficient sourcing and tracking of candidates throughout the recruitment process.

Required Qualifications

• A consistent track record of success in a metrics or goal-based talent acquisition setting.
• Demonstrated determination and a clear focus on delivering results in a fast-paced environment.

Essential Skills

• Candidate sourcing and qualification.
• Matching candidates to specific job profiles and organizational needs.
• Proficiency in utilizing various recruiting sources and implementing effective recruiting strategies.
• Experience with database management for candidate tracking and sourcing.
• Excellent time-management and organizational abilities.
• A results-oriented mindset with a strong drive to achieve objectives.

Work Environment and Experience

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in talent acquisition. Gartner operates a hybrid work environment, providing flexibility and support for associates to thrive.

Gartner is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Sous Chef to join its culinary team. This full-time management position is essential for the daily success of kitchen operations, ensuring high culinary standards and guest satisfaction. The Sous Chef will lead kitchen staff, manage food-related functions, and contribute to improving guest and employee experiences while adhering to operational budgets.

As part of the W Hotels brand, the Sous Chef will embody innovation and reinvention in luxury hospitality. This role offers an opportunity to be part of Marriott International's global team, where associates are encouraged to perform at their best and develop professionally.

Key Responsibilities

• Oversee and manage daily kitchen shift operations, ensuring adherence to all Food & Beverage policies, standards, and procedures.
• Estimate daily production needs weekly and communicate these requirements to kitchen personnel daily.
• Support the Executive Chef in all aspects of kitchen operations and food preparation.
• Prepare and cook a variety of foods for regular service and special events.
• Contribute to the development of new culinary applications, ideas, and products.
• Assist in determining and executing appealing food presentation strategies, including decorative displays.
• Maintain standards for purchasing, receiving, and food storage.
• Ensure consistent compliance with all food handling and sanitation standards.
• Perform duties of kitchen managers and employees as needed to ensure seamless operations.
• Uphold superior quality in products, presentations, and flavor profiles.
• Ensure compliance with all applicable laws and regulations related to food service.
• Follow proper procedures for handling and temperature control of all food products.
• Operate and maintain all department equipment, reporting malfunctions promptly.
• Conduct checks on the quality of raw and cooked food products.
• Supervise and coordinate the activities of cooks and other kitchen staff.
• Lead kitchen shifts, preparing food items and executing requests according to specifications.
• Utilize interpersonal and communication skills to lead team members, advocate for sound financial decisions, and demonstrate integrity.
• Foster mutual trust, respect, and cooperation among team members.
• Serve as a role model by demonstrating appropriate professional behaviors.
• Maintain and optimize employee productivity levels.
• Ensure employees understand their expectations and operational parameters.
• Establish and maintain open, collaborative relationships with employees.
• Ensure property policies are administered fairly and consistently.
• Communicate performance expectations in alignment with job descriptions.
• Recognize successful performance and drive the achievement of desired results.
• Deliver services that exceed customer expectations, contributing to guest satisfaction.
• Manage day-to-day operations to ensure quality, standards, and customer expectations are met.
• Set a positive example for guest relations.
• Empower employees to provide excellent customer service.
• Interact with guests to gather feedback on product quality and service levels.
• Handle guest problems and complaints effectively.
• Achieve and exceed culinary and operational goals, including performance targets and budget objectives.
• Develop specific goals and plans to prioritize, organize, and accomplish work effectively.
• Utilize the Labor Management System for effective scheduling and tracking employee time.
• Train employees on essential safety procedures.
• Identify developmental needs of others and provide coaching to improve their knowledge or skills.
• Improve service by communicating and assisting individuals in understanding guest needs, providing guidance and feedback.
• Participate in the employee performance appraisal process, providing constructive feedback.
• Bring pertinent issues to the attention of the department manager and Human Resources as necessary.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to identify the best solutions and solve problems effectively.
• Attend and actively participate in all pertinent meetings.

Qualifications and Requirements

• High school diploma or GED required.
• A minimum of 4 years of experience in the culinary, food and beverage, or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or a related major, combined with 2 years of experience in the culinary, food and beverage, or a related professional area.

Required Skills

• Culinary Expertise
• Food and Beverage Management
• Kitchen Operations Management
• Staff Leadership and Development
• Budget Management
• Quality Control
• Sanitation Standards
• Food Handling Procedures
• Customer Service
• Problem-Solving
• Human Resource Management

Work Environment and Details

This is a full-time management position based in Riyadh, Saudi Arabia, located at W Hotels, Financial District, Area 1 Al Aqeeq Street, 13519. The role requires 2-5 years of experience and is not applicable for remote work.

About the Supply Associate Role

Mnzil is a growing prop-tech company focused on transforming corporate housing in Saudi Arabia. The Supply team is central to our expansion, and we are seeking motivated individuals to join us. As a Supply Associate, you will play a key role in expanding Mnzil's property portfolio by identifying and securing new residential buildings and properties. This position involves developing strategic partnerships with property owners and brokers, managing property registrations on the Ejar platform, and ensuring a consistent supply of high-quality properties across various markets. This is an opportunity for individuals who excel at building relationships, identifying opportunities, and contributing directly to company growth, offering autonomy and the chance to develop strategic partnerships.

Key Responsibilities

• Identify and secure new residential buildings and properties for Mnzil's portfolio.
• Build and maintain strong relationships with property owners, brokers, and strategic partners.
• Conduct market research to identify supply opportunities and analyze market trends.
• Negotiate commercial terms and support partnership agreements.
• Manage property registrations on the Ejar platform, ensuring regulatory compliance.
• Coordinate with property owners and stakeholders to facilitate property documentation and onboarding.
• Conduct property evaluations and support the onboarding of new buildings.
• Maintain an active pipeline of supply opportunities and track progress.
• Collaborate with operations, sales, and other cross-functional teams to support business growth.
• Maintain accurate records within the CRM system and manage supply-related data.

Qualifications and Requirements

• A minimum of 1 year of experience in real estate, business development, sales, property management, or a closely related field.
• Demonstrated strong negotiation and relationship-building skills.
• A commercial mindset with a proven ability to identify and capitalize on growth opportunities.
• Excellent communication and organizational skills.
• Ability to manage multiple projects simultaneously and work independently.
• A valid driver's license and willingness to travel for property visits.

Required Skills

• Proficiency in Real Estate principles and practices.
• Strong Business Development and Sales capabilities.
• Experience in Property Management.
• Excellent Negotiation and Relationship Building skills.
• A sharp Commercial Mindset.
• Effective Communication and Organizational Skills.
• Familiarity with the Ejar platform is considered a significant advantage.
• Experience with CRM tools is beneficial.
• Fluency in English is required; proficiency in Arabic is a plus.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic team environment and requires travel for property visits.

About the Role

Mace is seeking a Senior Project Manager - Infrastructure to join its team in Riyadh, Saudi Arabia. This role offers a significant opportunity to contribute to a major program encompassing large-scale mixed-use developments, including sports, entertainment, and arts facilities, along with all associated infrastructure. The position requires leading project delivery to meet stringent time, cost, and quality targets, coordinating diverse stakeholders, managing project teams, mitigating risks, and overseeing change control to drive excellence through proactive leadership and collaboration.

Key Responsibilities

• Manage end-to-end project delivery of large-scale infrastructure packages, ensuring adherence to quality systems and supporting senior leaders in achieving programme milestones.
• Oversee project budgets, manage risks, and uphold ethical governance, contributing to the long-term business sustainability of the programme.
• Lead project delivery in strict alignment with the project execution plan and defined Key Performance Indicators (KPIs).
• Effectively manage stakeholders, consultants, and contractors to ensure project scope, quality, and programme targets are met.
• Lead collaborative project teams, driving performance, fostering stakeholder engagement, and promoting best-practice innovation across all project phases.
• Champion a "safety first" culture, ensuring full compliance with Health, Safety, and Environment (HSE) standards while actively fostering wellbeing, inclusion, and a positive safety culture among the team.
• Drive safety initiatives, risk mitigation strategies, and change control processes through effective collaboration and robust governance.
• Promote Mace's organizational priorities by leveraging best practices and digital tools to achieve sustainable outcomes.

Qualifications and Requirements

• Degree educated.
• Regional experience within the GCC delivering large-scale infrastructure projects.
• Proven experience in project and construction delivery.
• Strong stakeholder engagement and communication skills.
• Sound knowledge of project controls, safety protocols, and sector-specific standards.

Required Skills

• Project Delivery
• Stakeholder Management
• KPI Management
• Risk Mitigation
• Change Control
• Budget Management
• Ethical Governance
• Safety Compliance
• HSE Standards
• Wellbeing and Inclusion
• Positive Safety Culture
• Best Practice Implementation
• Digital Tools Utilization
• Sustainable Outcomes
• Project Controls Expertise
• Sector-Specific Standards Knowledge
• Communication
• Collaboration

Work Location and Type

This full-time role is based in Riyadh, Saudi Arabia. Mace is an inclusive employer and welcomes applications from a diverse range of candidates. The company is open to discussing part-time, flexible, and hybrid working options if suitable for the role.

About the Role

Mace is seeking an Associate Director - Procurement to join its team in Riyadh, Saudi Arabia. This position is a key part of a significant program in Saudi Arabia, focusing on a large mixed-use development that includes sports facilities, entertainment, arts, and associated infrastructure. As a delivery partner, Mace requires experienced professionals to lead integrated teams through all project phases. This role offers an opportunity to contribute to a transformative development.

The Associate Director - Procurement will be responsible for developing and implementing procurement strategies to ensure value creation and successful project delivery. This includes building and maintaining stakeholder relationships, driving performance, and contributing to the program's strategic objectives.

Key Responsibilities

• Provide leadership and direction to category management teams, managing high-value and complex tender processes.
• Build and maintain strong senior stakeholder relationships, both internal and external, to support project delivery.
• Drive performance management, foster technical development, and provide coaching, acting as a role model for leadership behaviors.
• Conduct due diligence and provide market insight to ensure value creation across procurement processes, performance metrics, and commercial activities.
• Contribute to strategy development, adapt plans as needed, and oversee their implementation in challenging environments.
• Collaborate towards the goal of net zero carbon transition, sharing responsibility for identifying and managing associated carbon emissions and reductions.

Qualifications and Requirements

• A relevant degree or equivalent qualification.
• Professional qualifications such as CIPS and relevant industry certifications.
• Strong commercial acumen with extensive experience managing high-value, complex tenders.
• Proven negotiation skills at executive and client levels.
• Solid construction and market knowledge, with experience working with main contractors.
• Effective communication and strong analytical capabilities, with the ability to engage, influence, and build trusted stakeholder relationships.
• Eligibility to meet the necessary visa criteria for the Kingdom of Saudi Arabia.
• Relevant work experience in high-valued projects/programmes for a project management consultancy business, required for immigration and client approval.

Required Skills

• Category Management
• Tender Management
• Stakeholder Management
• Performance Management
• Coaching
• Due Diligence
• Market Insight
• Strategy Development
• Net Zero Carbon Transition
• Commercial Acumen
• Negotiation
• Construction Knowledge
• Market Knowledge
• Communication
• Analytical Capability
• Stakeholder Engagement

Work Environment

This is a full-time role based in Riyadh, Saudi Arabia. Mace is an inclusive employer and welcomes applications from a diverse range of candidates. The company is open to discussing flexible working options if suitable for the role.

About the Role

Riyadh Air, headquartered in the Saudi capital, is a new national airline focused on shaping the future of aviation and transforming Saudi Arabia into a global aviation and trade hub. As a digitally native airline connecting the Kingdom to over 100 destinations, Riyadh Air is seeking a strategic brand and marketing leader to build customer loyalty and create meaningful member experiences.

Role Purpose and Scope

In this pivotal role, you will lead the development and execution of the loyalty brand and marketing strategy. This involves shaping a distinctive loyalty proposition that strengthens member engagement, enhances brand equity, and supports Riyadh Air's commercial ambitions. You will play a critical role in positioning the loyalty program as a market leader by developing compelling brand strategies, integrated marketing campaigns, and member-focused experiences that drive acquisition, engagement, retention, and long-term loyalty. Working closely with Loyalty, Commercial, Digital, CRM, Product, and external partners, you will deliver data-driven marketing initiatives across owned, earned, and paid channels, ensuring a consistent and impactful brand presence throughout the customer journey.

Key Responsibilities

• Define brand positioning for the loyalty program.
• Lead integrated campaign planning and execution.
• Oversee content and storytelling strategies to enhance brand narrative.
• Manage partner marketing initiatives to expand program reach and strengthen member value.
• Leverage customer insights, market intelligence, and performance data to optimize marketing effectiveness.
• Improve return on investment for marketing activities.
• Continuously enhance the relevance and competitiveness of the brand.
• Manage agency relationships effectively.
• Oversee marketing budgets to ensure efficient allocation of resources.
• Establish performance measurement frameworks to track program success.
• Drive continuous improvement through testing, learning, and innovation across all loyalty marketing activities.

Qualifications and Experience

• Degree qualified.
• A minimum of 10 years of experience across brand management, loyalty marketing, customer engagement, or related marketing disciplines.
• Proven track record of delivering successful marketing initiatives and measurable business results.
• Strong expertise in brand strategy, integrated marketing, campaign development, and customer engagement.
• Ability to translate customer insights into impactful marketing strategies and compelling brand experiences.
• Experience in loyalty programs, particularly from an airline, travel, hospitality, retail, or other customer-centric industries.
• Strategic, commercially aware, and data-driven leadership capabilities.
• Ability to influence cross-functional teams, agency partners, and senior leaders to deliver exceptional outcomes.

Required Skills

• Brand Management
• Loyalty Marketing
• Customer Engagement
• Brand Strategy
• Integrated Marketing
• Campaign Development
• Customer Insights
• Market Intelligence
• Performance Data Analysis
• Agency Relationship Management
• Marketing Budget Management
• Performance Measurement Frameworks
• Testing, Learning, and Innovation
• Strategic Leadership
• Commercial Awareness
• Data-Driven Decision Making
• Cross-functional Team Influence

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Mnzil is seeking a Senior Business Development Associate to drive growth through strategic partnerships and new opportunities. As Mnzil expands across Saudi Arabia, this role is pivotal in broadening the company's client base, developing key alliances, and supporting commercial expansion into new markets. The position involves taking ownership of significant initiatives and collaborating with various internal teams.

Key Responsibilities

• Identify and develop new business opportunities and strategic partnerships.
• Build and maintain strong relationships with prospective clients and key stakeholders.
• Conduct comprehensive market research to identify growth opportunities.
• Manage outreach efforts and nurture leads through the sales pipeline.
• Prepare compelling proposals, presentations, and commercial materials.
• Support commercial negotiations and partnership discussions.
• Collaborate effectively with cross-functional teams to drive business initiatives forward.
• Maintain accurate CRM records and diligently track business development performance.

Qualifications and Requirements

• A minimum of 4 years of experience in business development, sales, partnerships, or a closely related field.
• Demonstrated strong communication, negotiation, and relationship-building skills.
• A solid commercial mindset with the proven ability to identify and capitalize on growth opportunities.
• Excellent organizational, planning, and follow-up skills are essential.
• The capacity to manage multiple opportunities simultaneously and work independently.
• Experience utilizing CRM platforms and sales tools.
• Fluency in English is required. Proficiency in Arabic is considered a significant advantage.

Required Skills

• Business Development
• Sales
• Partnerships
• Communication
• Negotiation
• Relationship-building
• Market Research
• CRM platforms
• Sales tools

Work Environment

This is a full-time, on-site position based in Riyadh, Saudi Arabia. You will be joining a fast-growing prop-tech company where business development is central to its expansion strategy. The role offers significant ownership and autonomy, allowing for direct contribution to Mnzil's growth within an ambitious and high-performing team.

About the Role

Supermicro, a provider of server, storage, and networking solutions, is seeking a (Sr.) Service Engineer to join its Global Service Team. This full-time role is based in Riyadh, Saudi Arabia, and focuses on delivering post-sales support through field-based troubleshooting, maintenance, and system repairs. The position requires a strong background in server and enterprise hardware support, advanced diagnostic capabilities, and a commitment to service excellence.

As a provider for Data Center, Cloud Computing, and Enterprise IT sectors, Supermicro is experiencing global expansion. This growth offers opportunities for professionals to contribute to technology-led innovation and ensure customer satisfaction through effective technical support.

Key Responsibilities

• Perform on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
• Lead preventive maintenance efforts to meet Service Level Agreement (SLA) commitments and optimize repair cycle times.
• Serve as an escalation point for complex technical issues, managing them to resolution.
• Provide Level 2 support to channel partners, including resellers and distributors.
• Support enterprise solutions such as GPU systems, networking, firmware/BIOS updates, and cable management.
• Collaborate with Technical Account Managers, Service Managers, and Product Managers to enhance service programs.
• Train new service engineers and customers on hardware functionalities and support procedures.
• Conduct lab-based simulations and tests to replicate and resolve field issues.
• Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution.
• Document fault triage processes, develop knowledge base content, and contribute to training materials.
• Present technical findings and detailed reports to stakeholders.

Qualifications and Requirements

• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or a related field; equivalent experience or military background will be considered.
• A minimum of 5 years of experience supporting and maintaining complex server, storage, and networking environments.
• Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
• Familiarity with Windows and Linux operating environments; relevant certifications are a plus.
• Must be physically capable of lifting up to 50 lbs and standing for extended periods.
• Full professional proficiency in English, both spoken and written.
• Familiarity with basic Linux navigation is required.

Required Skills

• Expertise in server and enterprise hardware support, including advanced diagnostic capabilities.
• Proficiency in on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
• Experience with preventive maintenance and ensuring adherence to SLA commitments and repair cycle times.
• Ability to provide Level 2 support to channel partners.
• Comprehensive knowledge of enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
• Skills in developing service programs in collaboration with TAMs, Service Managers, and Product Managers.
• Experience in training new service engineers and customers on hardware and support procedures.
• Capability to conduct lab-based simulations and tests for field issue resolution.
• Proficiency in managing service tickets and ensuring timely, high-quality resolution.
• Skills in documenting fault triage, developing knowledge base content, and contributing to training materials.
• Ability to present technical findings and reports effectively.
• Deep technical knowledge of server hardware support, storage hardware support, and networking hardware support.
• In-depth understanding of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
• Strong troubleshooting skills, encompassing hardware diagnostics and software-related issue analysis.
• Proficiency with BMC tools such as SMC IPMICFG and SUM, or equivalent tools like iLO/iDRAC.
• Excellent communication, time management, and multitasking skills.
• Proven ability to manage multiple cross-functional projects in a dynamic environment.

Work Environment and Location

This is a full-time, hands-on role based in Riyadh, Saudi Arabia. In accordance with Nitaqat regulations (Saudization), this position primarily seeks candidates with Saudi nationality.

Supermicro is an Equal Opportunity Employer and embraces diversity. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.