Customer Services Full-time Jobs with 4,000-5,000 SR salary in Saudi Arabia

Customer Success Virtual Assistant

You’ll be on the front lines of member engagement, acting as a critical bridge between our team and community. Your responsibilities will range from onboarding support and follow-ups to lab coordination, admin tasks, and collecting user insights—making sure nothing slips through the cracks and every user feels supported and empowered.

Responsibilities

User Onboarding & Ongoing Support

• Help new users sign up, complete their health profiles, book lab tests, and understand next steps.
• Send timely, personalized reminders to users who haven’t completed key actions (*, uploading lab results, starting their plan).
• Host onboarding calls (Zoom or Google Meet) when needed to explain the process, lab prep, and what users can expect in their personalized health plan.
• Respond to inquiries via WhatsApp or email with clarity, professionalism, and empathy.
• Escalate only when necessary and keep internal communication focused and efficient.

Lab Coordination

• Confirm the test booking.
• Confirm that test results are delivered on time and uploaded correctly into user records.
• Act as a liaison between users and lab partners to ensure clarity and coordination.

Customer Feedback & Testimonials

• Send post-plan surveys to gather feedback and track user satisfaction.
• Follow up to collect testimonials, Net Promoter Scores (NPS), or referrals.
• Identify patterns in feedback and report key themes to product, content, or clinical teams

Admin & Knowledge Tasks

• Keep the CRM and internal dashboards up to date with user progress and notes.
• Help build and maintain a dynamic FAQ or Help Center based on real user questions and needs.

Requirements

• Warm, empathetic, and professional communication skills—written and verbal.
• Organized, detail-oriented, and self-motivated with the ability to handle multiple users and priorities.
• Comfortable using: Meta Business Suite, WhatsApp Business, Google Workspace, Zoom, Calendly, CRMs, and other digital tools.

Bonus if You…

• Have experience with medical practices, wellness brands, or telehealth services
• Are familiar with lab testing workflows or preventive health basics (we’ll train you either way).
• Have previously supported a doctor, founder, or customer-facing team.

Job
Description
: Receptionist / Hostess / Host


Location
: Laysen Valley, Umm Al Hamam West, Riyadh


Brand
: Noir Cafe ******************;*********


Starting
Salary
: From SAR 5000


Job
Summary
: Noir Cafe is seeking a highly professional, articulate, and detail-oriented Receptionist / Host / Hostess to be the first and last point of contact for our discerning guests. This crucial role is responsible for creating a welcoming and seamless experience by efficiently managing reservations and gracefully ushering guests to their tables. Preference will be given to Saudi National candidates. Previous experience in a high-end fine dining environment and familiarity with SevenRooms reservation software are highly advantageous.


Duties
and
Responsibilities
:


Reservation Management:

* Efficiently handle all incoming reservation requests via phone, email, and online platforms.

* Accurately record and manage reservation details, including guest names, contact information, party size, date, time, and any special requests.

* Utilize and maintain the restaurant's reservation system (preferably SevenRooms) to optimize seating arrangements and maximize restaurant capacity.

* Confirm reservations and manage waitlists effectively, communicating clearly with guests.

* Proactively anticipate potential reservation conflicts and find suitable solutions.


Guest Welcoming and Seating:

* Warmly and professionally greet all arriving guests with a genuine smile and welcoming demeanor.

* Confirm guest reservations and escort them to their assigned tables promptly and courteously.

* Present menus and inform guests of any specials or important information.

* Ensure guests are comfortably seated and address any immediate needs or requests.


Guest Relations:

* Provide exceptional customer service, anticipating guest needs and exceeding their expectations.

* Handle guest inquiries, requests, and complaints with grace and efficiency, escalating issues to management when necessary.

* Maintain a thorough knowledge of the restaurant's layout, menu, and services to answer guest questions accurately.

* Build positive relationships with regular guests and strive to personalize their experience.


Telephone and Communication:

* Answer telephone calls promptly and professionally, using proper etiquette.

* Take accurate messages and relay them to the appropriate personnel.

* Maintain clear and effective communication with the service team and management regarding guest arrivals, seating arrangements, and any special requests.


Maintaining the Reception Area:

* Ensure the reception area is clean, organized, and presentable at all times, reflecting the restaurant's high standards.

* Maintain an appropriate level of stationery, menus, and other necessary materials.


End-of-Service Duties:

* Thank departing guests sincerely and invite them to return.

* Assist with tidying the reception area and preparing for the next service period.

* Process any end-of-service tasks as required by management.


Qualifications
:


* Saudi National preferred.

* Minimum of 1 year of previous experience as a Receptionist, Host/Hostess in a high-end fine dining restaurant or luxury hospitality environment.

* Proven ability to manage reservations efficiently and accurately.

* Knowledge and experience using SevenRooms reservation software is a significant advantage.

* Excellent communication and interpersonal skills, with a polished and professional demeanor.

* Strong organizational and multitasking abilities, with meticulous attention to detail.

* Ability to remain calm and composed under pressure in a fast-paced environment.

* Impeccable grooming and personal presentation.

* Fluency in Arabic and English is essential. Additional language skills are a plus.

* A genuine passion for providing exceptional hospitality and creating memorable guest experiences.


WhatsApp your CV with photo at 05579
-05599

Hi. We need at least 2 receptionist for Florya steak lounge in exit 5 Al Nafal
Duty times : 6 hours or 8 hours optional
If you want to work with us please call us
05********

A reception employee is required to work in a prestigious institution, enjoying a decent appearance, excellent communication skills, and proficiency in both Arabic and English. He will be responsible for welcoming guests and clients in a professional manner, answering phone calls, and transferring them to the relevant departments, organizing appointments, and managing incoming and outgoing mail.

Main tasks:

• Welcoming visitors, directing them, and providing necessary assistance

• Efficiently managing the booking and appointment system

• Professionally handling inquiries and complaints

• Coordinating meetings and preparing meeting rooms

• Maintaining cleanliness and organization of the reception area

• Entering and updating data in the system

• Coordinating with different departments to facilitate work procedures

• Develop key performance indicators in coordination with the quality management.
• Update customer service procedures and guides to meet customer needs.
• Analyze customer satisfaction data to identify strengths and weaknesses in our systems.
• Prepare specialized reports and provide recommendations for quality improvement.

• Bachelor's degree in a relevant field.
• One year of experience in customer service.

• Flexible working hours.

• Welcoming visitors and clients and providing them with the required information.
• Answering phone calls and responding to inquiries.
• Making internal communications to obtain information.
• Scheduling appointment and recording the names of the reviewers in the appropriate logs.
• Complying with procedural manuals and organized policies and procedures.

• Customer Service: Advanced
• Reception: Advanced
• Telephone Operator: Advanced
• Answering Incoming Calls: Advanced
• Responding to Client Inquiries: Advanced
• Internal Communications: Advanced
• Greeting Guests: Advanced

• Arabic: Advanced
• English: Intermediate

• Setting and defining performance and quality indicators in customer service, and participating in updating customer service procedures.
• Developing innovative programs to achieve quality and meet customer needs.
• Analyzing information to identify strengths and weaknesses in customer service systems.
• Preparing documentation and reports related to service and providing recommendations to relevant departments.

• Bachelor's degree in a related field such as public relations or customer service management.
• Certifications such as Project Management Professional (PMP) and Microsoft Certified System Engineer (MCSE).
• Advanced customer service skills, quality assurance, and customer experience management.

• Arabic: Advanced
• English: Advanced
• Turkish, Indonesian, and Urdu: Advanced (preferred).

If you are interested in applying, please send your CV to the Riyadh Specialized Medical Center.