1. Store Operations & Brand Standards
โข Operate the store according to AURโs Standard Operating Procedures (SOPs) and brand identity.
โข Maintain top-tier cleanliness and organization in all store zones including customer area, kitchen, and storage.
โข Conduct regular inspections for equipment, lighting, music, and signage.
โข Ensure full compliance with food safety, hygiene, and health authority regulations.
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2. Inventory & Stock Management
โข Conduct daily and weekly stock counts and reconcile with system data.
โข Implement and monitor FIFO to reduce wastage and maintain freshness.
โข Regularly check for expired or damaged stock and remove immediately.
โข Maintain accurate records of all inventory activity and transfers.
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3. Ordering & Stock Availability
โข Forecast and place orders on time to ensure optimal stock levels of raw materials and packaging.
โข Work closely with the supply chain or procurement team to avoid out-of-stock issues.
โข Track fast-moving and slow-moving items and adjust orders accordingly.
โข Follow up on deliveries and communicate delays or discrepancies.
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4. Sales, Revenue & Cash Management
โข Oversee daily cash handling and verify cash vs POS sales reports.
โข Report and escalate discrepancies immediately.
โข Monitor sales performance and promote upselling strategies.
โข Ensure all coupon transactions are archived with receipts for auditing purposes.
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5. Customer Experience & Google Ratings
โข Guarantee smooth service, product quality, and speed of delivery.
โข Handle customer complaints gracefully and implement preventive measures.
โข Actively monitor and improve Google and delivery platform ratings.
โข Train staff on hospitality and how to deal with unhappy customers.
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6. People Management & Leadership
โข Supervise daily tasks and staff scheduling for full coverage and efficiency.
โข Hold daily briefings, weekly check-ins, and regular coaching.
โข Enforce discipline, grooming, hygiene, and punctuality standards.
โข Promote teamwork and a positive work culture.
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7. Communication & Reporting
โข Attend weekly meetings and present store updates, needs, and performance.
โข Prepare and submit daily, weekly, and monthly reports:
โข Sales and cash collection
โข Inventory movement
โข Staff attendance and performance
โข Customer incidents or complaints
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8. Hygiene, Maintenance & Compliance
โข Oversee deep cleaning schedules for kitchen and machines.
โข Ensure proper handling of expired items and hazardous waste.
โข Check all machines, fridges, and coffee equipment for issues.
โข Coordinate with pest control, maintenance, and compliance officers.
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9. Inn