About the Role
4level1 is seeking a Senior Sales & Front Desk professional to join its team in Riyadh, Saudi Arabia. This full-time, on-site position is responsible for managing the initial point of contact for the institution, ensuring a welcoming and efficient experience for visitors and prospective students. The role combines administrative duties with sales engagement to support enrollment growth for comprehensive English language programs.
As a provider of English language education aligned with international CEFR standards, 4level1 focuses on developing practical communication skills. The institution offers both online and face-to-face instruction to a diverse student base across the Middle East. The Senior Sales & Front Desk role is integral to delivering quality teaching and fostering a supportive learning environment.
Key Responsibilities
- Welcome and assist all visitors, responding to inquiries in person, over the phone, and via online channels to maintain a professional reception area.
- Manage student registrations, handle necessary documentation, and schedule placement tests.
- Coordinate with academic staff regarding class schedules and any updates.
- Drive enrollment growth through proactive outreach and engagement with prospective students and their guardians.
- Conduct sales consultations, presenting 4level1's program options to meet learner needs.
- Follow up on leads to achieve enrollment targets.
- Provide basic training and guidance to junior front-desk or sales staff.
- Maintain accurate records within the CRM or student management system.
- Collaborate with management to identify opportunities for improving customer experience and sales processes.
Qualifications and Requirements
- Strong communication skills, including clear spoken and written English, active listening, and the ability to interact effectively with a diverse student population and their families.
- Proven customer service abilities, with experience managing inquiries, resolving concerns, and maintaining a welcoming front-desk environment.
- Demonstrated sales skills, including prospecting, conducting needs-based consultations, presenting program offerings, and closing enrollments.
- Experience in sales management or coordination, including tracking leads, monitoring performance against targets, reporting on sales activities, and contributing to sales strategies.
- Background in training or mentoring, with the capacity to support junior sales or front-desk team members.
- Familiarity with CRM or student information systems, proficiency in MS Office or Google Workspace, and commitment to accurate data entry.
- Previous experience in the education sector, language training, or a service-oriented environment is preferred.
- Ability to work on-site in Riyadh, manage shifting priorities, and maintain professionalism during peak periods.
- Post-secondary education in Business, Marketing, Education, or a related field is considered an advantage.
Required Skills
- Communication (Spoken and Written English)
- Customer Service
- Sales and Sales Management
- Training and Mentoring
- CRM Systems
- MS Office Suite
- Google Workspace
Work Environment and Experience
This is a full-time, on-site position located in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. The Senior Sales & Front Desk professional will work directly within the institution, interacting with students, staff, and visitors.
5,000 - 5,000 / Month
Full-time
