About the Role
W Hotels in Riyadh is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is crucial for the smooth operation of the housekeeping department. The role involves acting as a key liaison between various hotel departments and managing daily room status and assignments.
W Hotels aims to ignite travelers' curiosity and expand their worlds, fostering an environment that embraces new experiences and a ready-for-anything spirit. The company is known for reinventing luxury and operates under the Marriott International portfolio. If you are original, innovative, and eager for what's next, W Hotels welcomes you.
Key Responsibilities
- Run sold room reports and verify room status to identify discrepant rooms.
- Prioritize room cleaning based on operational needs and update the status of departing guest rooms.
- Assist Housekeeping management in overseeing daily activities and operations.
- Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
- Document and resolve issues related to discrepant rooms with the Front Desk.
- Prepare and distribute room assignments to Housekeeping staff.
- Record, monitor, and update the list of 'Do Not Disturb' rooms.
- Ensure vacant dirty rooms are cleaned within the necessary timeframe.
- Assign rush rooms and rooms previously on the 'Do Not Disturb' list.
- Complete all required Housekeeping paperwork accurately.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete all required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs effectively.
- Thank guests with genuine appreciation for their patronage.
- Ensure adherence to quality expectations and standards set by the company.
- Develop and maintain positive working relationships with colleagues and other departments.
- Support the team to reach common goals and objectives.
- Listen and respond appropriately to the concerns of other employees.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Enter and locate work-related information using computers.
- Stand, sit, or walk for an extended period of time as required by the role.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- At least 1 year of related work experience in housekeeping or a similar role is required.
- No supervisory experience is required for this position.
- No specific licenses or certifications are required.
Required Skills
- Proficiency in Housekeeping operations.
- Familiarity with Engineering, Front Office, and Laundry department functions.
- Strong Communication skills, both verbal and written.
- Effective Teamwork and collaboration abilities.
- Demonstrated Problem-solving capabilities.
Work Location and Type
This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
W Hotels is committed to being an equal opportunity employer, valuing the unique backgrounds of its associates and fostering an environment of inclusivity. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
