Operations Supervisor Jobs in Riyadh

About the Role

W Hotels, a brand within Marriott International, is seeking a dynamic and experienced Mgr-Housekeeping to join their team in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing the daily operations of the Housekeeping department, ensuring that guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation. The role plays a crucial part in ensuring both guest and employee satisfaction while adhering to operational budgets.

W Hotels is dedicated to sparking curiosity and opening new worlds, creating a space where life is experienced. The brand is driven by a culture of attentiveness and readiness, constantly reinterpreting luxury standards globally. Embracing the "Whatever/Whenever" philosophy, W Hotels brings guest passions to life. If you are original, innovative, and view the future as a space of possibilities, you are welcome to join the W Hotels family and become part of Marriott International's brand portfolio, where you can give your best, find your purpose, belong to a fantastic global team, and get the most out of yourself.

Key Responsibilities

• Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry.
• Direct and collaborate with employees to ensure property guestrooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of guestrooms and public areas, holding individuals accountable for implementing corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for the department.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the impact of the department's operations on the overall property financial goals and objectives, striving to achieve or exceed budgeted targets.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to confirm understanding and completion.
• Supervise daily Housekeeping shift operations, verifying compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings, consistently communicating a clear and consistent message regarding departmental goals to achieve desired results.
• Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition programs are active and implemented across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping
• Laundry operations
• Guest Satisfaction
• Budget Management
• Human Resources management
• Customer Service

Location and Work Type

This is a full-time management position located in Riyadh, Saudi Arabia. The specific address is Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519.

Commitment to Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of its associates are valued and celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

FLOW Consortium is seeking an experienced Planning Manager to oversee operational planning for the Riyadh Metro's Lines 3, 4, 5, and 6. This role is essential for ensuring the delivery of safe, reliable, and efficient metro services. The Planning Manager will be responsible for service planning, train timetable development, maintenance access coordination, and operational readiness. The position involves balancing passenger demand with operational and maintenance requirements to optimize service delivery, maximize network availability, and support overall operational performance through effective planning and stakeholder coordination. As part of the Riyadh Metro operations and maintenance package, the Planning Manager will contribute to Riyadh's transformation under Vision 2030, upholding world-class standards in operational excellence.

Key Responsibilities

• Lead and manage the Planning Team to ensure effective delivery of operational planning activities.
• Develop and optimize train service plans and timetables based on passenger demand, operational requirements, and service standards.
• Coordinate maintenance access, possessions, and infrastructure protection activities to minimize operational disruption.
• Analyze service performance and operational scenarios to support normal and contingency service planning.
• Manage permit-to-work planning processes and ensure effective coordination between Operations and Maintenance teams.
• Lead planning meetings, workshops, and reviews to enhance timetable performance and operational efficiency.
• Act as the primary point of contact for train service planning, timetable management, and operational access planning.
• Support audits, operational activities, and continuous improvement initiatives across the Metro system.
• Develop and maintain effective operational plans that support safe, reliable, and efficient Metro services.
• Optimize train timetables and service patterns to meet passenger demand and operational requirements.
• Ensure effective planning and coordination of maintenance activities, possessions, and infrastructure access.
• Oversee planning and control processes related to operational access and permit management.
• Analyze operational data and implement improvements to enhance service delivery and network efficiency.
• Collaborate with Operations, Maintenance, Control Centre, and external stakeholders to ensure alignment of planning activities.
• Lead planning-related audits and ensure compliance with operational standards, procedures, and contractual obligations.
• Lead, develop, and support the Planning Team to achieve departmental objectives and operational excellence.
• Develop and coordinate service plans for special events, operational disruptions, and emergency scenarios.

Qualifications and Experience

• A minimum of 8 years of experience in operational planning, service planning, transport planning, or railway operations.
• Proven experience within rail, metro, public transport, or complex transportation environments.
• Strong knowledge of train scheduling, timetable development, and service planning methodologies.
• Experience coordinating maintenance access, possessions, permit-to-work systems, and operational planning activities.
• Working knowledge of train operations, station operations, depot operations, control centre functions, and resource planning.
• Understanding of passenger demand analysis and service optimization techniques.
• Good understanding of railway operational systems, including driverless train operations, signaling systems, power supply systems, platform screen doors, fare collection systems, communication systems, and traffic management systems.
• Experience supporting operational contingency planning and service recovery strategies.
• Strong analytical and reporting skills with the ability to interpret complex operational data.
• Proficiency in Microsoft Office applications and planning-related software systems.
• Experience working within safety-critical operational environments.
• Bachelor's Degree in Management, Engineering, Business Administration, or a related discipline.
• Project Management Professional (PMP) or equivalent certification is preferred.

Required Skills

• Strong leadership and team management capabilities.
• Excellent analytical and problem-solving abilities.
• Effective communication and stakeholder engagement skills.
• Strong planning and organizational capability.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong decision-making and coordination skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet critical deadlines.
• Strong report writing and presentation skills.
• Collaborative and customer-focused mindset.

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role is with FLOW Consortium, a strategic partnership contributing to the Riyadh Metro, one of the world's most advanced urban transit systems. The Planning Manager will be a key contributor to the operational excellence of this significant infrastructure project.

About the Role

Hilton is looking for a Food & Beverage Manager / Senior Manager to join their team in Saudi Arabia. This full-time position offers an opportunity to contribute to memorable hospitality experiences by overseeing food and beverage outlet operations. The incumbent plays a vital role in ensuring exceptional hospitality delivery, achieving profitability, and maintaining the highest service standards.

Role Responsibilities

• Manage the daily operations of food and beverage in designated outlets, ensuring the highest standards of quality, service, and marketing strategies that drive profitability and customer satisfaction.
• Support the development and implementation of customer satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to enhance the guest experience.
• Oversee the administrative and planning functions of the food and beverage department, ensuring smooth daily operations while implementing cost controls for food and beverage and labor expenses.
• Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance customer satisfaction, increase revenue, and maximize profitability.
• Supervise, train, and mentor team members, providing opportunities for professional development and recognizing achievements to build, retain, and engage a high-performing team.
• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being.

Qualifications and Experience Required

Candidates must possess a passion for spreading light and warmth in hospitality, a commitment to acting with integrity, and always doing the right thing. The role requires clear leadership qualities and the ability to inspire others, with a strong belief that teamwork leads to the best results. A sense of ownership and responsibility towards assigned tasks is also essential, focusing on the present while bringing discipline and speed to every moment.

The candidate should preferably have 5-10 years of experience in food and beverage management within the hospitality sector.

Key Skills

• Food & Beverage Operations Management
• Customer Satisfaction Strategies
• Operational Excellence
• Cost Control
• Team Leadership
• Commitment to Health & Safety Regulations
• Knowledge of Alcohol Awareness Regulations
• Hospitality Skills
• Integrity
• Leadership
• Teamwork
• Ownership & Accountability
• Speed & Discipline

Work Environment

This is a full-time position based in Saudi Arabia. Hilton operates in an award-winning work environment, globally recognized for its commitment to its team members and guests.

About the Role

W Hotels is seeking a dedicated and organized individual to join our team as a Housekeeping Coordinator in Riyadh, Saudi Arabia. This full-time, non-management position plays a crucial role in ensuring the smooth operation of our housekeeping department and maintaining the exceptional standards W Hotels is known for. You will act as a vital link between various hotel departments, contributing to a seamless guest experience.

At W Hotels, we are committed to igniting curiosity and expanding worlds, offering a place to experience life. We are inspired by new faces and experiences, driven by a tuned-in, up-for-anything spirit that reinvents luxury. If you are original, innovative, and forward-thinking, you will thrive in our dynamic environment. Joining W Hotels means becoming part of a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

Key Responsibilities

• Run sold room reports, verify room status, and determine discrepant rooms to prioritize cleaning efforts.
• Update the status of departing guest rooms to ensure efficient turnover.
• Assist Housekeeping management in overseeing and coordinating daily activities.
• Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of 'Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned within the necessary timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate attention.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs with genuine appreciation.
• Ensure adherence to quality expectations and standards in all housekeeping operations.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for an extended period of time as required by the role.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• At least 1 year of related work experience in housekeeping or a similar role is preferred.
• No supervisory experience is required for this position.

Required Skills

• Proficiency in Housekeeping operations.
• Understanding of Engineering, Front Office, and Laundry department functions.
• Strong Communication skills, both verbal and written.
• Effective Teamwork and collaboration abilities.
• Aptitude for Problem-solving and issue resolution.

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role involves direct interaction with guests and requires adherence to company policies and safety procedures. W Hotels is an equal opportunity employer, dedicated to fostering an environment where unique backgrounds are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

***, a leading technology and logistics company, announces a vacancy for an expert in Procurement and Payment/Order-to-Cash operations to join its team in Riyadh, Saudi Arabia. This full-time position plays a pivotal role in managing and optimizing financial settlement processes, ensuring efficiency and accuracy in operational workflows. This expert will be instrumental in maintaining strong supplier relationships and contributing to the continuous improvement of the company's financial systems.

Job Responsibilities

• Manage the Accounts Payable aging report, prioritizing overdue payments to ensure timely settlement.
• Communicate effectively with suppliers to resolve payment discrepancies and negotiate favorable payment terms when necessary.
• Accurately track and record all settlement activities, ensuring comprehensive and precise documentation of all interactions.
• Prepare and distribute periodic settlement reports to management, providing clear insights into financial transactions.
• Collaborate closely with accounting and finance teams to address payment issues and proactively prevent future discrepancies.
• Maintain up-to-date knowledge of payment policies and procedures, ensuring strict compliance with company guidelines.
• Assist in the development and implementation of strategies aimed at improving settlement efficiency and overall effectiveness.

Qualifications and Experience Required

• Bachelor's degree in Finance, Accounting, or a related field.
• 5-10 years of experience in a relevant financial role, preferably with a focus on settlements and cash operations.
• Proven experience in the financial services sector is highly desirable.
• Proficiency in Microsoft Office Suite, with advanced Excel skills, essential for data analysis and reporting.
• Experience working with major accounting software such as SAP or Oracle is required.
• Excellent written and verbal communication skills are essential for effective interaction with internal teams and external suppliers.
• Strong negotiation skills are required to manage supplier relationships and payment terms.
• Exceptional organizational and time management skills are needed to handle multiple tasks and prioritize workload effectively.
• A detail-oriented approach is crucial for maintaining accuracy in financial records and ensuring confidentiality.
• Ability to maintain confidentiality when handling sensitive financial information.

Core Competencies

• Accounts Payable Management
• Payment Discrepancy Resolution
• Negotiation of Payment Terms
• Tracking of Settlement Activities
• Preparation of Settlement Reports
• Adherence to Payment Policies and Procedures
• Strategies for Settlement Efficiency Improvement
• Proficiency in Microsoft Office Suite
• Advanced Excel Skills
• Experience with SAP or Oracle Software
• Strong Communication Skills
• Effective Negotiation Skills
• Excellent Organizational Skills
• Efficient Time Management
• Attention to Detail
• Commitment to Confidentiality

Additional Job Information

This is a full-time position, requiring 5-10 years of experience. The work location is Riyadh, Riyadh Region, Saudi Arabia. *** is a global leader in technology and logistics, committed to improving lives through technology, and is expanding its international presence by building a global infrastructure for smart, cross-border digital retail and supply chains.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Manager-Housekeeping to oversee the cleanliness and guest satisfaction standards across the property. This full-time management position is integral to maintaining a well-maintained and welcoming environment for guests and staff. The role involves managing daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services, contributing to operational efficiency and departmental budget management.

Key Responsibilities

• Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, the Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure all guest rooms, public spaces, and employee areas are kept clean and impeccably maintained.
• Conduct regular inspections of guest rooms and public areas, identifying issues and holding staff accountable for corrective actions.
• Ensure guest room status is communicated promptly and efficiently to the Front Desk.
• Prepare daily work assignments by obtaining lists of rooms requiring immediate cleaning and identifying prospective check-outs or discharges.
• Monitor and manage inventory levels of housekeeping supplies to ensure adequate stock.
• Support and supervise an effective inspection program for all guestrooms and public spaces to uphold quality standards.
• Manage the department's impact on the property's overall financial goals, striving to achieve or exceed budgeted objectives.
• Verify that all employees are equipped with the correct supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff, ensuring clear understanding and follow-up on corrective actions.
• Supervise daily Housekeeping shift operations, ensuring strict compliance with all established housekeeping policies, standards, and procedures.
• Participate actively in departmental meetings, conveying departmental goals to achieve desired outcomes.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and accurately track employee time and attendance.
• Ensure employees clearly understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition is consistently practiced across all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and acknowledge team member contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement initiatives.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable.
• If holding a high school diploma or GED, 2 years of experience in housekeeping or a related professional area is required.
• If holding a 2-year degree, no prior work experience is required.

Required Skills

• Housekeeping Operations
• Laundry Operations
• Recreation/Health Club Management
• Budget Management
• Human Resources Management
• Customer Service Excellence
• Leadership and Team Motivation
• Teamwork and Collaboration
• Problem-Solving
• Effective Communication

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia. The role is not remote.

Company Information

Marriott International is an equal opportunity employer committed to diversity and inclusion. They welcome all and provide access to opportunity, actively fostering an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This management position is responsible for the daily operations of the hotel's restaurants and bars, focusing on delivering exceptional guest experiences and efficient service. The role involves supporting the culinary and service teams, maintaining high standards of hygiene, and contributing to the achievement of operational and financial targets while ensuring compliance with hotel policies and legal requirements.

Key Responsibilities

• Assist in managing the restaurant team, addressing staff issues and concerns.
• Supervise staff to ensure performance expectations are met.
• Provide feedback to staff based on observations of service performance.
• Assist in supervising daily shift operations.
• Oversee restaurant and related areas in the absence of senior management.
• Participate in departmental meetings and communicate departmental goals.
• Ensure all staff have appropriate supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service standards to the Chef and Restaurant Manager.
• Ensure adherence to all restaurant policies, standards, and procedures.
• Oversee beverage service in compliance with local laws.
• Strive to meet or exceed budgeted financial targets.
• Perform duties of restaurant staff and related departments as needed.
• Manage restaurant opening and closing procedures.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staff to ensure guest service, operational needs, and financial targets are met.
• Encourage staff to provide superior guest service within defined parameters.
• Handle guest issues and complaints, seeking management assistance when necessary.
• Continuously strive to improve service performance.
• Establish a positive rapport with guests.
• Assist staff in reviewing comment cards and guest satisfaction results.
• Recognize and welcome guests.
• Oversee ongoing training initiatives.
• Utilize all in-role training tools for staff.
• Communicate performance expectations for each position.
• Provide ongoing coaching and suggestions to staff regarding performance.

Qualifications and Experience

• High School Diploma or GED; 4 years of experience in Food and Beverage, Culinary, or a related professional area.
• OR Associate's degree in Food and Beverage Management, Hospitality, Hotel Management, Business Management, or a related field; 2 years of experience in Food and Beverage, Culinary, or a related professional area.

Required Skills

• Food and Beverage Management
• Restaurant Operations
• Guest Service
• Team Management
• Financial Management
• Compliance

Location and Work Details

This full-time management position is located in Riyadh, Saudi Arabia, specifically in the Financial District. The role is categorized under Food and Beverage & Culinary.

About the Role

W Hotels is seeking a dynamic Assistant Manager for its Restaurants to join our team in Riyadh, Saudi Arabia. This management-level position is responsible for the daily operations of our food and beverage and room service departments. You will play a crucial role in assisting with menu planning, maintaining hygiene standards, and supporting service staff during peak hours. The ideal candidate will ensure guest and associate satisfaction while adhering to operational budgets and upholding all standards and legal requirements.

Key Responsibilities

• Assist in managing the restaurant team, addressing associate inquiries and concerns.
• Supervise associates to ensure performance goals are met.
• Provide feedback to associates based on observations of service behavior.
• Assist in supervising daily shift operations.
• Oversee the restaurant and all related areas in the absence of the Restaurant General Manager or Restaurant Manager.
• Participate in departmental meetings and communicate departmental goals clearly to ensure alignment and achieve desired results.
• Ensure all associates have the appropriate supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Executive Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Supervise the service of alcoholic beverages in accordance with local laws.
• Strive to meet or exceed budgeted goals.
• Perform all duties of restaurant staff and related departments as necessary.
• Manage restaurant opening and closing.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staff to ensure guest service, operational needs, and revenue goals are met.
• Encourage staff to provide exceptional guest service within designated parameters.
• Handle guest inquiries and complaints, seeking assistance from the supervisor when necessary.
• Strive to improve service performance.
• Establish a positive rapport with guests.
• Assist associates in reviewing comment cards and guest satisfaction results.
• Recognize and welcome guests.
• Supervise ongoing training initiatives.
• Utilize all available on-the-job training tools for associates.
• Communicate performance expectations based on job descriptions.
• Provide associates with ongoing coaching and counseling based on performance.

Qualifications and Requirements

• High School Diploma or GED; 4 years of experience in the food, beverage, hotel, or related field.
• OR a degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, or a related field; 2 years of experience in the food, beverage, hotel, or related field.

Required Skills

• Restaurant Management
• Food and Beverage Service
• Guest Service
• Financial Management
• Compliance

Work Environment and Schedule

This is a full-time, management-level position located in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. The position is not remote.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring guest satisfaction, and contributing to a positive team environment. The role involves direct supervision of restaurant and bar areas, and potentially room service, supporting the Food and Beverage department's overall objectives.

W Hotels is part of Marriott International, a global company focused on creating experiences for guests. The brand's philosophy emphasizes attentiveness and readiness, aiming to redefine luxury. Joining W Hotels offers opportunities for professional growth within a global team.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Support menu planning and ensure adherence to established sanitation standards.
• Provide assistance to servers and hosts during peak meal periods and high demand times.
• Focus on continuous improvement in guest and employee satisfaction.
• Identify training needs within the team and implement plans to address them.
• Handle employee questions and concerns, and monitor performance to ensure expectations are met.
• Provide constructive feedback to employees based on observations of service behaviors.
• Supervise daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in compliance with local laws.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as necessary.
• Open and close restaurant shifts.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize on-the-job training tools.
• Communicate performance expectations in accordance with job descriptions.
• Coach and counsel employees regarding performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems effectively.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Restaurant Operations Management
• Menu Planning
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Supervision and Leadership
• Customer Service Excellence
• Human Resources Management Principles
• Problem-Solving Abilities

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia, within the Financial District.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest experience, and fostering a positive work environment for the food and beverage team. The role contributes to the continuous improvement of guest and employee satisfaction through active participation in operations and staff development.

This position involves direct supervision of restaurant and bar operations, and potentially room service. The Assistant Manager will maintain high standards of service, quality, and operational efficiency within the Financial District of Riyadh.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Contribute to menu planning and ensure the highest sanitation standards are maintained.
• Support servers and hosts on the floor during peak meal periods to ensure seamless service.
• Strive for continuous improvement in both guest and employee satisfaction.
• Identify training needs within the team and implement plans to achieve departmental goals.
• Handle employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide constructive feedback to employees based on observations of service behaviors.
• Assist in supervising daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating a clear and consistent message regarding departmental goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure strict compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with all local laws and regulations.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as necessary to ensure operational flow.
• Effectively open and close restaurant shifts.
• Interact directly with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourage employees to provide excellent customer service within established guidelines.
• Address and resolve guest problems and complaints, seeking assistance from supervisors when required.
• Actively work to improve service performance across the team.
• Set a positive example for guest relations and professional conduct.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests warmly, creating a welcoming atmosphere.
• Supervise ongoing training initiatives for restaurant staff.
• Utilize all available on-the-job training tools to develop employees.
• Communicate performance expectations clearly, aligning with job descriptions for each position.
• Provide ongoing coaching and counseling to employees regarding their performance.
• Provide information to supervisors, colleagues, and subordinates through various communication channels.
• Analyze information and evaluate results to identify the best solutions and solve problems effectively.
• Recognize and acknowledge good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED required.
• A 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is preferred.
• A minimum of 4 years of experience in the food and beverage, culinary, or related professional area is required if holding a high school diploma or GED.
• A minimum of 2 years of experience in the food and beverage, culinary, or related professional area is required if holding a 2-year degree.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Menu Planning
• Supervision and Leadership
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Environment and Location

This is a full-time management position located in the Financial District of Riyadh, Saudi Arabia. The role operates within the Food and Beverage & Culinary category.

W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are celebrated and is committed to non-discrimination on any protected basis.

About the Role

National Advanced Systems Co. Ltd. (NASCO) is seeking a Human Resources Manager to join its headquarters team in Riyadh. NASCO is a leader in providing mission-critical communication, security, and technology solutions, specializing in integrated offerings across public safety, security systems, tactical communications, cybersecurity, and managed services. This role is responsible for overseeing the company's comprehensive HR function and supporting its continued growth and strategic objectives.

Key Responsibilities

• Manage the daily operations of the Human Resources department, ensuring efficient delivery of HR services.
• Lead all recruitment activities, including sourcing, interviewing, and onboarding, and support workforce planning.
• Oversee employee relations, providing guidance on HR policies and best practices to foster a positive work environment.
• Administer performance management processes and support employee development initiatives.
• Ensure strict compliance with Saudi labor regulations and internal company policies.
• Maintain accurate HR records, systems, and documentation.
• Support and implement initiatives to enhance employee engagement and workplace effectiveness.
• Partner with management on staffing, organizational development, and people-related strategic matters.

Qualifications and Requirements

• A Bachelor's degree in Human Resources, Business Administration, or a closely related field.
• A minimum of 5 years of progressive experience in Human Resources.
• Demonstrated strong knowledge of Saudi labor law and current HR practices in the Kingdom.
• Proven experience in recruitment, employee relations, performance management, and HR operations.
• Excellent communication and interpersonal skills.
• Ability to work effectively with employees and management across various departments.
• Professional HR certifications such as CIPD, SHRM, or PHR are highly preferred.
• This position is open to Saudi nationals only.

Required Skills

• Recruitment and Talent Acquisition
• Employee Relations Management
• Performance Management Systems
• HR Operations and Service Delivery
• Compliance with Labor Laws and Regulations
• HR Record Keeping and Systems Management
• Employee Engagement Strategies
• Workplace Effectiveness Improvement
• Staffing and Workforce Planning
• Organizational Development
• People Management
• Strong Communication Skills
• Interpersonal Skills

Work Environment and Application

This is a full-time position based in Riyadh, Saudi Arabia. Interested candidates are invited to submit their updated CV to a@********************. Please include "Human Resources Manager" in the subject line of your email.

About the Role

CleanLife is seeking an experienced and dynamic Human Resources Manager to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for leading and driving our HR strategy, supporting business growth, and enhancing organizational performance through effective people management practices. The ideal candidate will be instrumental in shaping our HR landscape and fostering a positive and productive work environment.

As the Human Resources Manager, you will oversee all facets of the HR function, ensuring alignment with company objectives and operational plans. You will play a pivotal role in developing and implementing HR policies, managing employee relations, and ensuring compliance with all relevant labor laws and regulations within the Kingdom of Saudi Arabia.

Key Responsibilities

• Develop and execute comprehensive HR strategies that align with CleanLife's overall business objectives and operational plans.
• Lead and manage all core HR functions, including Talent Acquisition, Employee Relations, Performance Management, Learning & Development, Compensation & Benefits, and HR Operations.
• Oversee end-to-end recruitment processes, from sourcing candidates to onboarding, and manage strategic workforce planning initiatives.
• Develop, implement, and maintain robust HR policies, procedures, and governance frameworks to ensure consistency and fairness.
• Ensure strict compliance with Saudi Labor Law and all relevant government regulations pertaining to human resources.
• Manage performance management systems, facilitate succession planning, and develop talent development programs to nurture internal talent.
• Lead initiatives focused on employee engagement, retention, and the cultivation of a strong organizational culture.
• Provide expert HR guidance and support to department managers on a wide range of employee-related matters.
• Oversee investigations into employee grievances, disciplinary actions, and other sensitive HR issues.
• Monitor key HR Key Performance Indicators (KPIs) and prepare insightful analytical reports for executive management.
• Lead organizational development efforts and manage change management initiatives to support business evolution.
• Manage HR budgets effectively and optimize workforce resources for maximum efficiency.
• Lead and develop the HR team, fostering a culture of operational excellence and continuous improvement.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, or a closely related field.
• A minimum of 7 to 10 years of progressive experience in Human Resources.
• At least 3 years of experience in a managerial or leadership role within HR.
• In-depth knowledge of Saudi Labor Law and current HR best practices.
• Professional certifications such as CIPD, SHRM, PHRi, or equivalent are highly preferred.
• Strong leadership capabilities, excellent communication skills, and robust analytical abilities.
• Proven experience in effective stakeholder management.

Required Skills

• Talent Acquisition
• Employee Relations
• Performance Management
• Learning & Development
• Compensation & Benefits
• HR Operations
• Recruitment
• Workforce Planning
• HR Policies Development and Implementation
• Saudi Labor Law Compliance
• Succession Planning
• Employee Engagement Strategies
• Employee Retention
• Organizational Culture Development
• HR Guidance and Advisory
• Investigations and Disciplinary Procedures
• Employee Grievance Handling
• HR KPIs Analysis and Reporting
• Organizational Development
• Change Management
• HR Budget Management
• Workforce Resources Optimization
• HR Team Leadership
• Leadership
• Communication
• Analytical Skills
• Stakeholder Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in Human Resources, with a minimum of 3 years in a leadership capacity.

About the Role

W Hotels is seeking a Housekeeping Manager for its property in Riyadh, Saudi Arabia. This full-time management position is responsible for maintaining high standards of cleanliness and guest satisfaction. The role involves overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services, while contributing to the hotel's financial objectives.

As part of Marriott International, W Hotels focuses on creating genuine guest experiences and reinventing luxury. This role offers an opportunity for professional growth within an international team, embodying the brand's Whatever/Whenever service culture.

Key Responsibilities

• Manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with staff to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas.
• Communicate guest room status to the Front Desk efficiently.
• Prepare work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
• Monitor and manage inventory of supplies to ensure adequate stock levels.
• Support and supervise an inspection program for all guestrooms and public spaces.
• Understand and manage the department's impact on the property's financial goals, aiming to meet or exceed budget targets.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up on corrective actions.
• Supervise daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Participate in departmental meetings, conveying departmental goals to achieve desired results.
• Utilize on-the-job training tools to train new room attendants and provide follow-up training.
• Establish and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition is practiced and participate in recognition programs.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results.
• Participate in employee progressive discipline procedures.
• Acknowledge team successes and contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction and continuous improvement during departmental meetings.
• Respond to and handle guest problems and complaints effectively.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required.
• 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Proficiency in Housekeeping operations and standards.
• Experience in Laundry operations (if applicable).
• Commitment to ensuring high levels of Guest Satisfaction.
• Strong Budget Management capabilities.
• Knowledge of Human Resources practices and employee management.
• Excellent Customer Service skills.

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519.

Company Commitment

W Hotels is an equal opportunity employer, committed to diversity and inclusion. The company celebrates the unique backgrounds of its associates and fosters an environment where everyone feels valued and has access to opportunity.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

As a key member of the W Hotels team, the Housekeeping Manager will play a crucial role in maintaining the brand's reputation for service and luxury. This position requires a proactive approach to management, attention to detail, and the ability to lead and motivate a team to achieve departmental and property-wide goals, while also managing operational budgets effectively.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of all areas and hold staff accountable for implementing corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for all operations.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the financial impact of the department's operations and manage to achieve or exceed budgeted goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to verify understanding and completion.
• Supervise daily Housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and consistently communicate departmental goals to achieve desired results.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active and implemented across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping Operations
• Laundry Operations
• Recreation/Health Club Management
• Budget Management
• Human Resources Management
• Customer Service
• Leadership
• Teamwork
• Problem-Solving

Work Location and Type

This is a full-time, management position located in Riyadh, Saudi Arabia. The role is not remote.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Manager for Sales (AsstMgr-Sales I) to join their dynamic team. This full-time management position is based in the Financial District and plays a crucial role in driving sales initiatives and fostering long-term customer relationships. The ideal candidate will contribute to achieving sales objectives by focusing on building value-based connections with clients and ensuring seamless service delivery.

The role involves assisting with the solicitation and handling of sales opportunities, ensuring that business is properly and timely turned over for excellent service delivery. A key aspect of this position is leading day-to-day sales activities with a strong emphasis on cultivating lasting customer relationships that support the achievement of sales goals, including personal sales targets.

Key Responsibilities

• Assist with the solicitation and handling of sales opportunities to drive revenue and business growth.
• Ensure that all booked business is properly and timely turned over to relevant departments for seamless service delivery.
• Lead day-to-day sales activities with a focus on building long-term, value-based customer relationships.
• Achieve personal sales goals and contribute to the overall sales objectives of the location.
• Work collaboratively with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through activities such as sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the local community to expand the customer base and identify new sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover of business to Event Management.
• Participate in sales calls with the sales team to acquire new business and close deals.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the overall market, including competitor strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
• Assist in closing the most advantageous opportunities for the location based on market conditions and needs.
• Gain a deep understanding of the location’s primary target customers and their service expectations to offer tailored business solutions.
• Support the company's service and relationship strategy to drive customer loyalty through excellent service experiences.
• Service existing customers to grow their share of business with W Hotels.
• Execute and uphold the company's customer service standards.
• Provide exceptional customer service consistent with the company's daily service basics.
• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Business Development
• Revenue Generation
• Customer Service

Work Location and Type

This is a full-time management position located in the Financial District of Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Postal Code 13519.

About Marriott International and W Hotels

Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity. They foster an environment where associates' unique backgrounds are celebrated, recognizing that their strength lies in the rich blend of culture, talent, and experiences. They are committed to non-discrimination on any protected basis.

W Hotels' mission is to ignite curiosity and expand horizons, offering guests a chance to experience life. They aim to open doors and minds, inspired by new faces and experiences, operating with the belief that they are ready for anything. This philosophy has earned them a reputation for redefining luxury worldwide. The "Whatever/Whenever" service culture is central to their operations. W Hotels invites original, innovative individuals looking for future opportunities. Joining W Hotels means becoming part of the Marriott International portfolio of brands, offering a place to work at your best, realize ambitions, feel belonging within a global community, and become the best version of yourself.

About the Commercial Manager Role

ABYATONA Real Estates is seeking a Commercial Manager to join its team in Riyadh, Saudi Arabia. This full-time, on-site position involves overseeing daily commercial operations, managing contracts, and ensuring the strategic alignment of business objectives with financial targets. The role is central to developing robust business plans, analyzing market trends, and leading teams to achieve organizational goals, contributing to the company's mission of building sustainable urban communities.

As a key member of the organization, the Commercial Manager will collaborate with internal and external stakeholders to drive growth and ensure the successful execution of projects. ABYATONA Real Estates is dedicated to delivering projects that foster growth and connectivity, and this role is integral to promoting excellence in real estate development.

Key Responsibilities

• Oversee and manage daily commercial operations to ensure efficiency and profitability.
• Develop and implement comprehensive business plans that align with organizational objectives.
• Analyze market trends and provide strategic insights to inform decision-making.
• Manage and negotiate contracts with clients, suppliers, and partners to secure favorable terms.
• Optimize financial performance through effective commercial strategies and cost management.
• Lead and motivate cross-functional teams to achieve project goals and organizational targets.
• Ensure seamless collaboration between various departments and external stakeholders.
• Drive growth initiatives and contribute to the overall success of ABYATONA Real Estates' projects.

Qualifications and Experience

• Proven experience in Commercial Management and Contract Management.
• Demonstrated ability in Business Planning and strategic alignment.
• Strong Analytical Skills with the capacity to assess market trends and make data-driven decisions.
• Experience in Team Management, including leading and motivating diverse teams.
• Excellent negotiation skills with a track record of successful agreements.
• A Bachelor's degree in Business Administration, Management, or a related field.
• 5-10 years of relevant experience.

Required Skills

• Commercial Management
• Contract Management
• Business Planning
• Analytical Skills
• Team Management
• Negotiation
• Communication (written and verbal)
• Leadership qualities

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires the ability to thrive in a fast-paced work environment. Collaboration and effective communication are essential for success in this role.

About the Role

Mövenpick Hotels & Resorts is seeking an Assistant Housekeeping Manager for its property in Riyadh, Saudi Arabia. This role supports the Executive Housekeeper in maintaining high standards of cleanliness, hygiene, and presentation across all hotel areas. The Assistant Housekeeping Manager will contribute to Mövenpick's service delivery by leading and motivating the housekeeping team and collaborating with other departments.

Key Responsibilities

• Oversee daily housekeeping operations, including task allocation based on occupancy and arrivals.
• Conduct inspections of guest rooms, public areas, and corridors to ensure compliance with hygiene standards.
• Coordinate with the Front Desk to provide real-time room status updates and manage guest requests.
• Liaise with the Engineering department for defect logging, deep cleaning, and preventative maintenance.
• Manage, motivate, and mentor housekeeping staff, fostering a positive team culture.
• Assist with staff recruitment, onboarding, and performance evaluations.
• Conduct daily briefings and implement training programs on SOPs, chemical safety, and guest interaction.
• Manage staff scheduling, attendance, and payroll reporting in accordance with Saudi labor laws.
• Monitor and manage inventories of linens, uniforms, amenities, and cleaning supplies to ensure efficient usage and minimize waste.
• Assist with supply ordering and tracking within the department's operating budget.
• Oversee Lost & Found procedures, ensuring proper documentation and safekeeping of guest property.
• Address guest complaints and specialized requests promptly and professionally.
• Review guest satisfaction surveys to identify areas for operational improvement.

Qualifications and Experience

• Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3 to 5 years of progressive housekeeping experience in a 4-star or 5-star hotel.
• At least 1-2 years of experience in a supervisory or assistant managerial capacity within housekeeping.
• Prior experience within the Accor network or a premium international brand is preferred.
• Familiarity with the Riyadh hospitality market and Saudi labor/hygiene regulations is a strong asset.

Required Skills

• Proficiency in Property Management Systems (*, Opera), housekeeping software, and MS Office (Excel, Word).
• Strong team management abilities, with experience leading teams in a fast-paced environment.
• Fluent in English (written and spoken). Arabic language skills are a valuable asset.
• A keen eye for detail regarding cleanliness, aesthetic presentation, and sanitation protocols.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic hospitality setting, requiring collaboration with various hotel departments.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.