About the Role
W Hotels is seeking a dynamic Supervisor-Restaurant to join its team in Riyadh, Saudi Arabia. This full-time position is focused on delivering exceptional guest experiences and maintaining the brand's standards for luxury hospitality. As a Supervisor, you will be instrumental in ensuring smooth restaurant operations, fostering a positive team environment, and embodying the 'Whatever/Whenever' service philosophy. The role is based in the Financial District of Riyadh, contributing to the high standards synonymous with W Hotels and Marriott International.
Key Responsibilities
- Ensure coherent teamwork to provide optimal service and meet guest needs.
- Monitor staff appearance and attire, addressing any issues.
- Perform opening and closing duties for the service area, including setup, cleaning, and securing the premises.
- Oversee storage areas, ensuring adherence to the First-In, First-Out (FIFO) principle and maintaining cleanliness.
- Complete inventory documentation, scheduled stock records, and order necessary supplies.
- Monitor dining room seating availability, service flow, and ensure guest safety and well-being.
- Complete work orders for maintenance repairs.
- Assist management with hiring, training, scheduling, performance evaluation, counseling, employee recall, disciplinary actions, motivation, and development.
- Serve as a role model and reference for Guarantee of Fair Treatment/Open Door Policy procedures.
- Follow and enforce all chain safety policies and procedures, reporting maintenance issues, accident hazards, accidents, or injuries, and completing required safety training and certifications.
- Maintain a clean and professional uniform and appearance.
- Respect the confidentiality of proprietary information and protect company assets.
- Support all colleagues and treat them with dignity and respect.
- Support the team in achieving common goals.
- Comply with quality assurance expectations and standards.
- Welcome and acknowledge all guests according to company standards.
- Speak to others using clear, appropriate, and professional language and answer the telephone using appropriate etiquette.
- Listen and respond appropriately to guest and employee concerns.
- Use clear and courteous language in all communications.
- Perform all other duties as requested by managers that are consistent with the position.
Qualifications and Requirements
- High school diploma or equivalent.
- A minimum of 2 years of related work experience.
- A minimum of 1 year of supervisory experience.
Required Skills
- Teamwork and collaboration
- Customer service
- Supervision and team leadership
- Inventory management and control
- Staff development
- Training and coaching
- Operational planning
- Employee motivation
- Adherence to safety procedures
- Maintaining professional appearance
- Upholding confidentiality
- Effective communication (verbal and listening)
- Quality assurance
Work Environment and Physical Demands
This full-time role is located in the Financial District of Riyadh, Saudi Arabia. The position requires the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds (* kg) without assistance. Standing, sitting, or walking for extended periods or an entire shift is expected. The role involves reading and visually verifying information, inspecting tools and equipment, grasping and manipulating objects requiring fine motor skills and hand-eye coordination, reaching for objects, bending, twisting, pulling, and stooping. Movement within narrow, confined, or elevated spaces, and climbing stairs and service ramps are also part of the physical requirements.
