Full-time It Support Technician Jobs in Riyadh

About the Role

Laverne Group is seeking a motivated and detail-oriented Technical Support Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the seamless operation of our retail branches and business operations by providing essential day-to-day technical support. The role focuses on maintaining the availability and performance of critical IT infrastructure, including Point of Sale (POS) systems, IT equipment, networks, and surveillance systems. As a Technical Support Specialist, you will be instrumental in troubleshooting technical issues, supporting new branch openings, ensuring operational continuity, and delivering timely technical assistance to empower efficient business operations across the organization.

Key Responsibilities

• Provide daily technical support for retail branches, resolving issues related to Point of Sale (POS) systems and associated applications.
• Install, configure, and prepare POS devices and peripherals for both new and existing branches.
• Monitor system performance to ensure hardware and software are operating efficiently and effectively.
• Perform routine maintenance activities and replace faulty devices, peripherals, or equipment as needed.
• Support branch operations through shift-based coverage to guarantee technical availability during business hours.
• Troubleshoot and resolve issues concerning surveillance cameras, CCTV systems, networking equipment, internet connectivity, and communication systems.
• Conduct site visits to branches for the installation and configuration of IT equipment in preparation for new branch openings.
• Coordinate with external vendors and service providers to obtain advanced technical support when required.
• Maintain accurate and up-to-date records of all incidents, maintenance activities, and technical support requests.
• Prepare periodic technical reports and offer recommendations for operational and infrastructure enhancements.
• Ensure strict adherence to IT policies, security standards, and established operational procedures.
• Assist with hardware inventory management and asset tracking activities.
• Support the testing and deployment of new technologies, devices, and system upgrades across all branches.
• Provide technical guidance and user support to branch employees as necessary.
• Undertake any other duties as assigned by management that are related to the nature of the role and support business needs and operational continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field.
• 1 to 3 years of experience in Technical Support, IT Support, or Help Desk roles.
• Demonstrated experience supporting POS systems and working within branch operations environments.
• Basic knowledge of networking principles, CCTV systems, hardware troubleshooting techniques, and various operating systems.
• Strong analytical and problem-solving skills with a proven ability to troubleshoot complex technical issues.
• Good communication and customer service abilities, with a focus on providing excellent support to end-users.
• Flexibility to work on shifts and willingness to travel between branches as required by the role.

Required Skills

• Technical Support
• IT Support
• Help Desk Operations
• POS Systems Management
• Networking Fundamentals
• CCTV Systems
• Hardware Troubleshooting
• Operating Systems
• Problem-Solving
• Troubleshooting
• Communication Skills
• Customer Service

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work on shifts to ensure technical availability during business hours and may involve travel between branches as needed.

Join CTRD Arabia as an IT Support Technician!
CTRD Arabia, a trusted provider of national security solutions, is seeking a proactive and customer-focused IT Support Technician. In this role, you will be the first point of contact for technical assistance, playing a critical part in delivering excellent customer service to our staff.

Responsibilities:

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

Requirements:
Essential criteria include basic knowledge of Windows and macOS operating systems, familiarity with Microsoft Office 365, and strong problem-solving skills. Previous experience in a customer service or IT support role is preferred but not required. Certifications such as CompTIA A+ or ITIL Foundation are a plus.

If you're ready to take the next step in your career and join a team that values strong relationships and technical expertise, we invite you to apply!

About the Role

Gartner IT is seeking a motivated Technical Support Specialist to join its team of skilled engineers. This role is instrumental in building digital solutions that support Gartner colleagues and clients, contributing to the organization's success by delivering technology solutions that power Gartner. Gartner IT fosters a culture of innovation and an outcome-driven approach.

Role Overview

The Technical Support Specialist will provide essential second-level support, addressing technical issues escalated by the Help Desk. The goal is to ensure Gartner standards and Service Level Agreements (SLAs) are met for all Gartner Associates, regardless of their work location. This position also involves contributing technical expertise to various projects, site visits, and Gartner Events.

Key Responsibilities

• Provide escalated (Level 2) technical support, including hardware troubleshooting and diagnosis, software troubleshooting and installation, and information gathering to deliver business solutions and maintain operational continuity for Gartner Associates and infrastructure 24x7.
• Conduct remote office visits as required, providing onsite support in remote locations, resolving technical issues, and building rapport with associates.
• Manage all asset life cycles accurately to ensure efficient deployment of assets throughout the company.
• Support Gartner's events and symposiums by liaising with the ITIO Event Manager and Events staff to provide technology services and support to associates and clients, making on-the-spot decisions that require discretion and judgment.
• Actively manage service requests, incidents, and activities, ensuring all associate interactions are accurately documented, assigned, and communicated to determine and resolve issues, escalate when necessary, and provide solutions for future problem resolution and process improvement.

Qualifications and Requirements

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field.
• 1+ years of client service experience.
• 1-3 years of experience in an entry-level technical support role.
• Understanding of networking concepts, servers, and LANs/WANs.
• Experience using a help desk call logging system.
• Experience with standard Microsoft products and platforms.

Required Skills

• Technical hardware troubleshooting and diagnosis.
• Software troubleshooting and installation.
• Information gathering for business solutions.
• Asset management throughout its lifecycle.
• Providing technology services and support.
• Management of service requests, incidents, and activities.
• Proficiency in networking concepts, servers, and LANs/WANs.
• Experience with help desk call logging systems.
• Familiarity with standard Microsoft products and platforms.
• Strong problem-solving skills.
• Effective communication skills, both verbal and written, with the ability to deal independently with staff throughout the organization.
• Excellent customer service skills.

Work Location and Type

This is a full-time position located in Riyadh, Saudi Arabia.

About the Role

Gartner IT is seeking a Technical Support Specialist to join its engineering team. This role is crucial in developing digital solutions that support Gartner colleagues and clients, contributing to the organization's technological advancements. The IT department emphasizes continuous innovation, an outcome-driven approach, and values input from all team members.

Role Overview

The Technical Support Specialist will provide essential second-level technical support, addressing issues escalated by the Help Desk. This ensures Gartner's standards and service level agreements (SLAs) are met for all Gartner Associates, regardless of their work location. The position also involves contributing technical expertise to projects, site visits, and Gartner Events.

Key Responsibilities

• Provide escalated (Level 2) technical support, including hardware and software troubleshooting, diagnosis, and installation, to maintain operational continuity for Gartner Associates and infrastructure 24x7.
• Conduct remote office visits as needed, offering onsite support in various locations, resolving technical issues, and building rapport with associates.
• Manage all asset life cycles to ensure efficient deployment of assets across the company.
• Collaborate with the ITIO Event Manager and Events staff to provide technology services and support during Gartner Events and Symposiums, making timely decisions that impact client satisfaction.
• Actively manage service requests, incidents, and activities, accurately documenting all associate interactions, assigning tasks, and communicating resolutions to determine and resolve issues, escalate when necessary, and contribute to future problem resolution and process improvement.

Qualifications and Requirements

• A Bachelor's degree or foreign equivalent in Computer Science or a related field is required.
• A minimum of 1+ years of client service experience is necessary.
• 1-3 years of experience in an entry-level technical support role is required.
• A foundational understanding of networking concepts, servers, and LANs/WANs is essential.
• Experience using a help desk call logging system is required.
• Proficiency with standard Microsoft products and platforms is necessary.

Required Skills

• Technical hardware troubleshooting and diagnosis
• Software troubleshooting and installation
• Information gathering
• Networking concepts, servers, LANs/WANs
• Help desk call logging systems
• Standard Microsoft products and platforms
• Problem-solving skills
• Effective communication (verbal and written)
• Excellent customer service skills

Work Location and Type

This full-time position is located in Riyadh, Saudi Arabia. Gartner offers opportunities for professional development and career growth within a collaborative, team-oriented culture that embraces inclusion.

About the Role

Veeam Software, the Data and AI Trust Company, is seeking an IT Support Specialist II to join our team in Riyadh, Saudi Arabia. As a market leader in data resilience and data security posture management, Veeam is dedicated to helping organizations ensure their data and AI are understood, secured, and resilient. This is a full-time, on-site position where you will be instrumental in supporting our office staff with their daily IT needs, ensuring smooth operations and a productive work environment. In this role, you will be the primary point of contact for resolving everyday IT issues, from software and account management to hardware maintenance and setup, playing a crucial role in managing IT assets and ensuring our employees have the technology and support they need to excel. We are looking for a dependable individual who can independently troubleshoot and resolve unfamiliar problems, seeing them through to a successful conclusion.

Key Responsibilities

• Serve as the initial point of contact for all IT requests received in person, via the ticketing system, email, or chat.
• Triage, prioritize, resolve, and escalate Service Desk tickets, ensuring adherence to Service Level Agreement (SLA) targets.
• Provide comprehensive support for end-user hardware and software, including laptops, desktops, peripherals, printers, mobile devices, and meeting room AV equipment.
• Manage the lifecycle of IT equipment, including distribution, collection, basic diagnostics, repair coordination, and accurate record-keeping in the hardware asset management system.
• Maintain precise software license records.
• Set up equipment and user accounts for new hires, and manage the deactivation of accounts and collection of devices for departing staff.
• Administer user accounts across various systems.
• Offer remote support to off-site users utilizing remote-access and diagnostic tools.
• Contribute to the upkeep of the Service Desk knowledge base by documenting accurate processes and procedures.
• Collaborate effectively as part of an international IT team.

Qualifications and Requirements

• A minimum of 2 years of experience in an IT Service Desk or desktop support role, preferably within an enterprise environment.
• A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
• Fluency in both written and spoken English and Arabic is mandatory.
• Proven experience supporting end-user devices throughout their entire lifecycle, including onboarding and offboarding processes.
• Proficiency in Active Directory, including the creation and management of user accounts, distribution lists, password resets, and account unlocks.
• Familiarity with ticketing systems such as ServiceNow for workload management and tracking.
• Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 is a plus) and macOS operating systems.
• Confidence in supporting Microsoft 365 applications.
• Ability to manage multiple issues concurrently and handle support requests in real-time.
• A proactive approach to customer service, with the capacity to perform effectively under pressure and work independently.
• Comfortable handling physical IT equipment, including lifting and moving devices and accessories as required.
• A strong willingness to learn new products and technologies through dedicated lab time, self-study, and available support resources.

Technical Skills

• IT Service Desk
• Desktop Support
• Hardware Asset Management
• Software License Management
• End-user Hardware Support
• End-user Software Support
• User Account Administration
• Remote Service Desk Support
• Knowledge Base Management
• Active Directory
• ServiceNow
• Microsoft Windows
• macOS
• Microsoft 365
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft Exchange
• Entra ID
• Jamf
• Intune
• ITIL
• CompTIA A+
• Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
• Incident Monitoring and Management
• Scripting and automation skills with tools like PowerShell

Work Environment and Arrangement

This is a full-time, on-site role located in Riyadh, Saudi Arabia. The standard working week is Sunday to Thursday, commencing at 9:00 AM, with Friday and Saturday off. Occasional flexibility outside standard hours may be required for events such as office moves or special projects. Any such requirements will be arranged and agreed upon in advance.

About the Role

Hulul is seeking a specialized IT specialist to join its team in Riyadh, Saudi Arabia. This role plays a pivotal role in developing and managing the company's IT infrastructure, ensuring the continuity of systems, and providing high-quality technical services.

As an IT specialist, you will be an essential element in maintaining and enhancing the company's technological foundation. This position offers an excellent opportunity for individuals looking to contribute and grow in the field of IT, with a focus on system development and IT infrastructure support.

Key Tasks and Responsibilities

• Manage and maintain computers, networks, and IT systems.
• Provide technical support to employees and resolve their technical issues.
• Install, configure, and test hardware and software to ensure their readiness.
• Monitor the performance of IT systems and implement necessary policies and procedures.
• Manage user accounts and ensure system access rights.
• Monitor network performance and suggest necessary improvements.
• Prepare technical reports and document executed work.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least one year of experience in IT and technical support.
• Good knowledge of IT systems, networks, and user management.
• Ability to diagnose and effectively resolve technical problems.
• Excellent communication and organizational skills.

Core Skills

• IT Specialist.
• Computer Systems.
• Computer Networks.
• Hardware.
• Software.
• Technical Support.
• Troubleshooting.
• Communication.
• Organization.

Additional Information About the Work Environment

The workplace is located in Riyadh, Riyadh Region, Saudi Arabia. The nature of the work is full-time.

About the Role

Galadari Heavy Equipment is seeking a proactive and customer-focused Information Technology Officer to join its team in Riyadh, Saudi Arabia. This role is essential for providing day-to-day IT support across the Kingdom, ensuring all employees have the necessary technical assistance to operate efficiently. The IT Officer will also support Human Resources with new employee onboarding and maintain the smooth operation of the IT infrastructure.

Galadari Saudi Industrial Company (GSIC), a subsidiary of Galadari Brothers Group, was established in Saudi Arabia in 2021 to meet market demands for commercial vehicles, heavy-duty trucks, and energy backup solutions. With established presences in Dammam, Riyadh, Tabuk, and Neom, GSIC offers a wide range of high-performance commercial vehicles and heavy-duty trucks from leading global brands. This position offers an opportunity to contribute to a growing organization within the Saudi Arabian market.

Key Responsibilities

• Configure, deploy, and maintain laptops, desktops, printers, and mobile devices.
• Install, reformat, and reconfigure operating systems and business applications.
• Provide first-line IT support and resolve day-to-day technical issues for users across Saudi Arabia.
• Support Human Resources with new joiner onboarding, including IT account creation, equipment allocation, and workstation setup.
• Troubleshoot hardware, software, network, and email-related issues.
• Coordinate with external vendors and service providers when required.
• Maintain IT asset records and ensure equipment is properly tracked and managed.
• Assist with system upgrades, security updates, and IT projects as needed.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Have 3 or more years of IT support experience.
• Demonstrate strong knowledge of Windows operating systems, Microsoft 365, and basic networking principles.
• Proven experience in setting up, reformatting, configuring, and troubleshooting laptops and desktops.
• Exhibit strong problem-solving and communication skills.
• Ability to work independently and provide support to users across multiple locations.
• Fluent in both Arabic and English.

Required Skills

• Proficiency in Windows operating systems.
• Expertise in Microsoft 365.
• Solid understanding of basic networking concepts.
• Excellent problem-solving abilities.
• Strong communication skills.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to provide support to users across multiple locations within the Kingdom. Experience required for this role is between 2-5 years.

About the Role

Geidea, established in 2008, is a leader in providing innovative digital payment solutions. The company focuses on customer empowerment and commercial success, leveraging creative and entrepreneurial talent to make advanced digital payment solutions accessible to businesses of all sizes. Geidea is seeking a motivated Technical Support Officer to join its team in Riyadh. This role serves as the primary point of contact for customers, addressing inquiries and requests related to Geidea's POS products and other communication channels. The main objective is to ensure a high level of customer satisfaction through prompt, accurate, and empathetic support.

Key Responsibilities

• Respond to client inquiries received via chat, phone, and email with accurate information.
• Provide timely responses to all customer queries and escalate issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
• Communicate effectively and empathetically with both technical and non-technical users to deliver solutions.
• Accurately document all issues and their resolutions within the ticketing system in a timely manner.
• Triage incoming issues, identifying them as misconfigurations, retraining needs, or software bugs, and report them to the development team using internal tools.
• Provide remote training to customers on software and hardware usage, addressing their questions and ensuring effective utilization of Geidea's products.

Qualifications and Requirements

• 0-2 years of experience in a support role, preferably within SAAS or Cloud-based POS environments.
• A Bachelor's degree or a professional qualification in IT, Software Engineering, Networking, or an equivalent field.
• High fluency in the English language, including strong verbal communication, listening, and typing skills.
• Native Arabic speaker.
• Flexibility to work in different shifts within Riyadh.
• Experience with ECR, POS devices, and network printers is considered a plus.
• Familiarity with support ticketing systems is a plus.
• Experience with remote access software is a plus.

Required Skills

• SAAS
• Cloud-based POS
• ECR
• POS devices
• Network printers
• Support ticketing systems
• Remote access software
• Customer Support
• Communication
• Problem-solving
• Documentation
• Triage

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work in different shifts within the Riyadh region.

About the Role

CMS MENA is seeking a proactive IT Support Analyst to join our team in Riyadh, Saudi Arabia. This full-time position involves ensuring the continuous operation and availability of our IT network, infrastructure, and equipment. The role requires installing, maintaining, and repairing computer systems and hardware, providing essential technical support, and performing routine checks to meet defined Service Level Agreements (SLAs).

This role offers an opportunity to contribute to a dynamic firm, supporting clients of various sizes within a collaborative environment.

Key Responsibilities

• Install, maintain, and repair computer systems and equipment.
• Provide routine technical support and perform regular checks to ensure the continuous availability of the IT network, infrastructure, and equipment within SLAs.
• Manage asset control and order necessary devices and stock.
• Assist users with hardware issuance and replacement as required.
• Ensure all issues and support requests are resolved within defined SLAs.
• Document all issues and support requests within the designated ITSM tool.
• Coordinate the sending of devices for repair and liaise with vendors.
• Adhere strictly to established processes and procedures.
• Set up and configure mobile phones.
• Execute hardware refreshes as needed.
• Provide support to client and internal meeting rooms, including Video Conferencing assistance.
• Perform daily backup tape changes.
• Conduct hardware maintenance and assist with troubleshooting of Storage Controllers and Server Controllers.
• Replace Storage Disks and Server Blades when required.
• Perform daily physical checks on system hardware health and indicators, including MER/SER room systems (Aircon, Fire Suppression, and UPS Systems).
• Assist with switch upgrades, console operations, and backups, demonstrating proficiency in network skills.
• Perform cable tracing to troubleshoot issues within Comms Rooms for server and network infrastructure.
• Troubleshoot onsite wireless issues and deployments, including conducting local surveys.
• Chaperone vendors during maintenance work.
• Participate in project work, which may include deployments outside of standard business hours.

Qualifications and Requirements

• Proficiency in both English and Arabic languages is required.
• A BA/BS degree or equivalent is preferred.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system is strongly preferred.
• At least 2 years of experience with Windows operating systems and hardware in a computer support-related setting, including experience in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

Required Skills

• IT Support and Technical Support
• Hardware Issuing and Refreshes
• ITSM Tool Proficiency
• Vendor Liaison and Chaperoning
• Mobile Phone Setup
• Video Conferencing Support
• Backup Tape Management
• Hardware Maintenance and Troubleshooting (including Storage and Server Controllers, Disks, Blades)
• System Hardware Health Checks
• Familiarity with Aircon, Fire Suppression, and UPS Systems
• Switch Upgrades and Console Operations
• Network Skills, including Cable Tracing
• Wireless Troubleshooting and Deployments, including Local Surveys
• Project Work Participation
• Windows Operating Systems and Networked Environment Operations
• ITIL Service Management Principles
• AV Systems and Telecommunications Knowledge
• Broad Software Application Skills and Ability to Master New Technologies
• Ticketing System Experience
• Strong Communication Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in a computer support-related setting.

About the Support Engineer Role

eSense is seeking a dedicated Support Engineer to join our team in Riyadh, Saudi Arabia. This role is essential for providing first-level client support, addressing inquiries related to the company's projects and products. The Support Engineer will be responsible for advanced troubleshooting, ensuring the smooth operation of projects and products, and maintaining high levels of client satisfaction.

This position requires a solid understanding of eSense's offerings, strong technical acumen, and the ability to manage complex support cases. The role also involves guiding junior team members and collaborating with senior support levels and specialized teams to ensure adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Handle support requests from clients that require intermediate knowledge related to projects and products.
• Provide detailed business and technical guidance and solutions to clients and end-users.
• Log all support activities, issues, and resolutions in the ticketing system with precision and clarity.
• Escalate highly complex or unresolved issues to higher support levels or specialized technical teams when necessary.
• Assist in the creation and updating of support documentation and knowledge base articles.
• Maintain effective communication with clients and internal teams to ensure timely resolution and satisfaction.
• Contribute to ongoing process improvements for support services and client experience.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2 to 5 years of experience in technical support, system administration, or related roles.
• Strong analytical and problem-solving skills for complex troubleshooting.
• Excellent communication skills to interact effectively with clients and technical teams.
• Demonstrated ability to handle multiple support cases and prioritize effectively.
• Capability to understand advanced product features and client-specific requirements swiftly.
• Experience with supporting enterprise-level applications or systems is a plus.

Required Skills

• Technical Support
• System Administration
• Hardware and Software Support
• Network Fundamentals
• Enterprise Support Tools
• Analytical and Problem-Solving Skills
• Client Interaction and Communication
• Technical Team Collaboration
• Case Management and Prioritization
• Understanding of Product Features and Client-Specific Requirements
• Experience supporting Enterprise-Level Applications and Systems

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

SIJIL is seeking a motivated and detail-oriented Application Support Officer to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to launch or advance their career in IT support, with a specific focus on business applications. As an Application Support Officer, you will play a crucial role in ensuring the smooth operation of our business applications by providing essential first and second-line support. You will be instrumental in troubleshooting, resolving issues, and maintaining application stability, contributing directly to the efficiency of our operations.

Key Responsibilities

• Provide first- and second-line support for business applications, ensuring timely responses to incidents and service requests within agreed Service Level Agreements (SLAs).
• Troubleshoot, diagnose, and resolve issues across .NET-based applications, escalating complex problems to development teams when necessary.
• Write, execute, and optimize SQL queries to investigate data discrepancies, generate essential reports, and support troubleshooting efforts.
• Proactively monitor application performance and system health, identifying and addressing potential issues before they impact users.
• Log, track, and manage all incidents and requests using a ticketing system, maintaining clear documentation and providing timely updates to stakeholders.
• Support application deployments, patch installations, and configuration changes in close coordination with development and infrastructure teams.
• Liaise effectively with end-users to understand their issues, communicate progress on resolutions, and confirm successful problem-solving.
• Maintain and update support documentation, knowledge base articles, and standard operating procedures to ensure consistent support practices.
• Participate actively in root cause analysis for recurring issues and contribute to continuous improvement initiatives aimed at enhancing application stability.

Qualifications and Requirements

• Possess a Bachelor's degree or diploma in Computer Science, Information Technology, or a closely related field.
• Have up to 2 years of experience in application support, technical support, or a similar role; recent graduates with relevant exposure are strongly encouraged to apply.
• Demonstrate hands-on experience with .NET applications, including troubleshooting, log analysis, and a basic understanding of application architecture.
• Exhibit working knowledge of SQL and relational databases, including the ability to write queries, understand joins, and perform basic troubleshooting; experience with Microsoft SQL Server is considered an advantage.
• Be familiar with incident management processes and the use of ticketing tools.
• Possess strong analytical and problem-solving skills with a keen attention to detail.
• Exhibit good communication skills and a dedicated customer-service orientation.

Required Skills

• .NET Application Support
• SQL Querying and Database Management
• Incident Management
• Ticketing Systems Proficiency
• Advanced Problem-Solving
• Effective Communication
• Customer Service Excellence
• ITIL Principles (Familiarity)
• Monitoring Tools (Basic Understanding)
• Application Logging Analysis
• Release and Deployment Processes (Awareness)

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience, offering an opportunity to develop expertise in application support within a professional setting.

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

• Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
• Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
• Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
• Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
• Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
• Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
• Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
• Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
• Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
• Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support or helpdesk roles is preferred.
• Basic knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
• Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• A strong customer service orientation with a commitment to user satisfaction.
• Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

• Cloud Services (Microsoft 365, Azure)
• On-premises Infrastructure Support
• End-user Devices Support
• Hardware and Software Troubleshooting
• Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Operating Systems (Windows, macOS, Linux)
• IT Service Management
• Patching and System Updates
• Backup Procedures and System Checks
• IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

• Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
• Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
• Deliver support through walk-up, desk-side, remote, and event-based channels.
• Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
• Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
• Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
• Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
• Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
• Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
• Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
• Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
• Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
• Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
• Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
• Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

• Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
• Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
• Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
• Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
• Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
• Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
• Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

• First and second-line technology support
• Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
• Administration of Mac and Windows Surface devices
• Experience with identity and access management tools including Okta and Microsoft 365
• Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
• Mobile device and telecom support for EE and Vodafone services
• Asset management using Oomnitza
• Mobile device management and endpoint compliance tooling including IRU and Intune
• Networking troubleshooting with Meraki
• Familiarity with physical security systems like Verkada
• General troubleshooting skills
• Effective communication skills
• Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

About the Role

KAFAAT Recruitment is seeking a Customer Technical Support professional on behalf of one of their clients in Riyadh, Saudi Arabia. This role is essential for providing expert technical assistance and product support to customers using the company's ink products. The primary focus will be on troubleshooting technical issues, optimizing product performance, and ensuring customer satisfaction, with a specific emphasis on water-based and solvent-based ink manufacturing environments. This full-time position involves direct customer engagement and collaboration with internal teams to deliver solutions and enhance product application.

Key Responsibilities

• Provide comprehensive technical support to customers regarding the application, performance, and troubleshooting of ink products.
• Respond promptly and effectively to customer inquiries concerning product specifications, usage guidelines, and technical challenges.
• Assist customers in resolving issues to ensure optimal ink performance and minimize production downtime.
• Conduct on-site or remote technical support, product trials, and demonstrations as required by customer needs.
• Collaborate closely with Sales, Research & Development (R&D), and Production teams to address customer needs and integrate feedback into product development and support strategies.
• Prepare detailed technical reports, conduct root cause analyses for issues, and recommend corrective actions.
• Support customers throughout product implementation, testing, and qualification phases.
• Maintain accurate and organized records of all customer interactions, reported issues, and implemented solutions.
• Contribute to continuous improvement initiatives by leveraging customer feedback and field experience.

Qualifications and Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a closely related scientific or engineering field.
• A minimum of 5 years of hands-on experience in a similar technical support role, preferably within the ink or printing industry.
• Proven experience providing technical support for both water-based and solvent-based inks in an industrial manufacturing setting.
• Strong knowledge of ink formulations, various printing processes, and application techniques relevant to industrial manufacturing.
• Excellent problem-solving and analytical skills to effectively diagnose and resolve complex technical issues.
• Strong communication and customer-facing skills, with the ability to build rapport and clearly convey technical information.

Required Skills

• Proficiency in technical troubleshooting and customer support methodologies.
• In-depth understanding of ink manufacturing processes and industrial printing operations.
• Ability to work independently and manage multiple customer cases concurrently.
• Excellent documentation and reporting skills for clear and concise communication of technical findings.
• A team-oriented approach with a strong customer-focused mindset.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The required experience for this role is between 5-10 years.

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is based in the Al Yasmin District and offers an excellent opportunity for an individual with 0-1 years of experience to contribute to the smooth operation of our IT infrastructure within a healthcare setting. As an IT Specialist, you will play a crucial role in providing essential technical support, managing IT assets, and ensuring the reliability and security of our systems. This role is ideal for an aspiring IT professional looking to gain hands-on experience and grow within a leading healthcare organization.

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network issues.
• Respond to service requests efficiently via phone, email, ticketing system, or in-person.
• Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals.
• Install, configure, and maintain software, hardware, and system updates.
• Assist in IT asset tracking, inventory management, and equipment setup.
• Document technical issues and their solutions in the service desk knowledge base for future reference.
• Escalate complex technical issues to senior IT staff or specialized teams as required.
• Assist with onboarding and offboarding tasks, including hardware deployment and account setup for new and departing employees.
• Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation.
• Plan, test, and implement upgrades for information systems to enhance functionality and performance.
• Integrate new software applications into existing systems, ensuring seamless compatibility.
• Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations.
• Ensure new applications are integrated and deployed efficiently across the business.
• Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference.
• Develop and implement backup and disaster recovery procedures to safeguard data and systems.
• Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse.
• Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work.
• Install, configure, and maintain servers and data storage systems.
• Mentor team members and educate users on system administration best practices.
• Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement.
• Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

• Strong knowledge of system administration for complex operating systems.
• Proficiency in designing, implementing, and maintaining mission-critical systems.
• Expertise in monitoring system performance and availability.
• Ability to develop and implement backup and disaster recovery procedures.
• Strong problem-solving skills to address complex technical challenges effectively.
• Excellent documentation and organizational skills for maintaining accurate technical records.
• Leadership and mentoring skills to guide team members and educate users.
• Knowledge of emerging technologies and best practices in system administration.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Excellent command of oral and written English; proficiency in Arabic is preferred.

Required Skills

• System Administration
• Hardware Support
• Software Support
• Network Support
• Troubleshooting
• IT Asset Tracking
• Inventory Management
• Documentation
• Backup and Disaster Recovery
• Security Procedures
• Server Administration
• Data Storage Systems
• Mentoring
• Emerging Technologies
• Problem-solving
• Organizational Skills
• Leadership

Additional Information

This is a full-time position for an IT Specialist at Fakeeh Care Group, located in the Al Yasmin District of Riyadh, Saudi Arabia. The role requires 0-1 years of experience in IT support or application support, with a preference for experience within a healthcare setting.

Preferred certifications include:

• CompTIA A+
• Held Desk Institute Support Center Analyst (HDI-SCA)
• Certified Hardware Asset Management Professional (CHAMP)
• Certified IT Asset Manager (CITAM)
• Microsoft Certified: Modern Desktop Administrator Associate
• Project Management Professional (PMP)
• IT Infrastructure Library (ITIL)

About the Role

Med Surg Solutions (MSS), a healthcare solutions provider operating in the GCC since 2003, is seeking an Information Technology Officer to join its team in Riyadh, Saudi Arabia. This role is integral to supporting the technology needs of the business and its employees, ensuring the smooth operation of IT systems, and maintaining the reliability of the IT infrastructure. MSS partners with healthcare institutions and global medical technology leaders to advance patient care through innovative solutions.

Key Responsibilities

• Provide comprehensive technical support to end-users, addressing hardware, software, and network-related issues.
• Install, configure, and maintain essential IT equipment, including computers and printers.
• Manage and maintain the organization's network infrastructure, encompassing LAN/WAN, routers, switches, and Wi-Fi systems.
• Proactively monitor system performance to ensure optimal functionality and minimize downtime.
• Administer and manage Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive.
• Oversee user accounts, software licenses, and the implementation of security policies.
• Ensure all IT systems, software, and security patches are kept up-to-date.
• Troubleshoot and resolve issues related to systems, networks, and applications.
• Provide support for ERP systems, with a preference for candidates familiar with Odoo.
• Maintain robust data backup procedures and disaster recovery processes.
• Ensure strict compliance with all IT policies and established security standards.
• Coordinate effectively with vendors for IT support services and procurement of IT assets.

Qualifications and Experience

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2 to 5 years of progressive experience in IT support or system administration.
• Proven experience with ERP systems, Microsoft 365, network management, and general IT troubleshooting.

Required Skills

• Technical Skills: Strong proficiency in Windows and macOS environments; experience with ERP systems (Odoo experience is a significant advantage); expertise in Microsoft 365, Active Directory, and endpoint management; solid understanding of networking concepts including TCP/IP, DNS, DHCP, and routers; familiarity with cloud services such as Microsoft 365 and Azure; knowledge of cybersecurity best practices and IT security controls.
• Behavioral Competencies: Excellent problem-solving abilities; strong communication and user support skills; capacity to work effectively both independently and as part of a collaborative team; adept at time management and multitasking.
• Language Requirements: Fluent in English, both written and spoken.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to a dynamic organization committed to advancing healthcare through technology and education.

About the Onsite Support Role

Seclore is seeking a motivated Onsite Support professional to join our team in Riyadh, Saudi Arabia. This role is integral to our mission of safeguarding data for leading enterprises. If you are a problem solver with a passion for data security and thrive in dynamic environments, this opportunity offers significant career development.

Role Overview and Responsibilities

As a key member of our agile team, you will serve as the primary point of contact for enterprise customers, providing direct on-site technical support. Your responsibilities will include addressing customer concerns effectively, developing deep product knowledge, and applying analytical skills to resolve complex issues within customer environments. You will aim for first-contact resolutions and manage multiple cases simultaneously, ensuring timely and accurate support.

• Provide technical support to enterprise customers directly at their locations.
• Respond promptly to real-time email and voice call inquiries.
• Advocate for customers by ensuring their issues are effectively addressed.
• Gain comprehensive understanding and expertise in Seclore products.
• Diagnose and resolve issues in complex customer environments using knowledge and analytical skills.
• Manage multiple cases of varying severity concurrently.
• Communicate technical and procedural information to internal teams, customers, and stakeholders.
• Prioritize and schedule cases, setting clear expectations with customers.
• Assess and escalate complex issues to appropriate resources.
• Collaborate with internal teams to prioritize and address customer requests.
• Conduct research on operating systems, infrastructure, and Seclore products.
• Participate in new product releases, ensuring readiness to support.
• Engage in continuous training and self-development.
• Create and update documentation and knowledge bases for faster resolutions.
• Collaborate with diverse internal and customer teams to enhance support experience.

Qualifications and Experience

Candidates should possess a strong educational background and relevant experience in technical support and system design. An attitude of perseverance, innovation, and curiosity is essential for overcoming challenges.

• BE / *** / MCA / PGDST qualification from a recognized institute.
• Experience and skills in requirement analysis and impact assessment.
• Experience and skills in designing systems, components, and modules.
• Experience and skills in technology evaluation and decision-making.
• Experience in mentoring team members on technical skills.
• Experience in guiding teams on technical needs.
• Demonstrated perseverance, innovation, and curiosity.
• Working proficiency and strong communication skills in verbal and written English.

Key Skills for Success

• Technical Support
• Problem Solving
• Decision Making
• Agile Environment Adaptability
• Customer Support Excellence
• Product Knowledge Acquisition
• Analytical Skills
• Communication (Verbal and Written English)
• Case Management
• Escalation Management
• Research Capabilities
• Documentation Skills
• Knowledge Base Management
• Requirement Analysis
• Impact Assessment
• System Design Principles
• Technology Evaluation
• Mentoring Abilities

Work Location and Type

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.