Full-time Secretary Jobs in Riyadh

Join Carrier as a Sales Coordinator in Riyadh!

Carrier is a global leader in heating, ventilation, and air conditioning (HVAC). We are looking for a Sales Coordinator to enhance our business operations. As a key member of our team, you will work closely with the Sales, Supply Chain, and Finance departments.

Role Responsibilities:

• Coordinate with Sales and Support functions on daily activities.
• Manage documentation requirements.
• Prepare Advance Tax Proforma and LC documents.
• Oversee approval processes for sales support activities.
• Collaborate with the sales team on demand forecasting.

Minimum Requirements:

• 4-5 years of relevant experience in a similar industry.
• Proficiency in SAP/ERP Systems and MS Excel.
• Excellent communication and interpersonal skills.
• Fluency in English and Arabic.

Why Join Us?
At Carrier, we offer competitive salaries, professional development opportunities, and a focus on innovation and teamwork. We celebrate diversity and inclusion as central to our success. Be part of our mission to create a healthier, more sustainable world.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard hotel procedures. The Guest Experience Expert will proactively deliver a range of services throughout a guest's stay to ensure seamless and exceptional interactions.

This is a full-time, non-management position within Rooms & Guest Services Operations. The role embodies W Hotels' mission to "ignite curiosity, expand worlds" by facilitating new experiences for guests. The position operates within a brand known for its innovative approach to luxury and a "Whatever/Whenever" service culture.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role are expected to include:

• Proactively engaging with guests to understand and anticipate their needs during their stay.
• Providing a range of services to support guests throughout their hotel experience.
• Taking initiative to address operational needs as they arise within the hotel space.
• Handling guest requests and inquiries efficiently and effectively.
• Completing necessary reports and administrative tasks.
• Sharing local insights and highlights to enhance the guest's visit.
• Ensuring guest transactions are integrated into their overall experience.
• Contributing to a safe and secure work environment.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets and upholding quality standards.
• Presenting a professional uniform, appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No specific work experience is required for this role.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Location

This is a full-time position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Physical requirements include standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is committed to being an equal opportunity employer and fosters an environment where diverse backgrounds are valued. They are dedicated to non-discrimination on any protected basis.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on creating memorable experiences for guests by going beyond standard service procedures. The Guest Experience Expert will take initiative to manage a wide range of services that enhance the guest's entire stay, including operational tasks, addressing requests, completing reports, and sharing local insights.

This is a full-time, non-management position located in the Financial District of Riyadh. W Hotels aims to provide an environment where life experiences are common, opening doors and minds through inspiration and new experiences. The company values creativity, innovation, and a proactive spirit.

Key Responsibilities

Responsibilities for this role include:

• Delivering a range of services to guide guests throughout their stay.
• Proactively addressing guest needs and requests.
• Managing operational tasks to ensure a smooth guest experience.
• Completing necessary reports and documentation.
• Sharing local area highlights and insights with guests.
• Ensuring guest transactions are integrated seamlessly into their overall experience.
• Maintaining a safe work environment for all.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets.
• Upholding high quality standards in guest interactions and operations.
• Maintaining a professional uniform, appearance, and communication style.

Qualifications and Requirements

The following qualifications and requirements are necessary for this role:

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Required Skills

Candidates should possess the following skills:

• Guest Services
• Customer Service
• Problem Solving
• Communication

Work Environment and Details

This is a full-time, non-management position. The role is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The position is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh is seeking a Guest Experience Expert to join its team. This role focuses on creating memorable and distinctive experiences for guests throughout their stay. The Guest Experience Expert will be empowered to take initiative in providing a range of services, ensuring smooth operations and guest satisfaction. The position is integral to fostering an environment where guests feel welcomed and their needs are proactively met.

Role Context

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role requires a commitment to the W Hotels' service philosophy, aiming to ignite curiosity and expand horizons for guests. The position is part of the Rooms & Guest Services Operations category.

Key Responsibilities

• Deliver a variety of services to guide guests throughout their stay, aiming to create memorable experiences.
• Address operational needs and ensure the smooth functioning of guest services.
• Proactively fulfill guest requests to enhance their overall experience.
• Complete necessary reports and administrative tasks.
• Share information about the local area to enrich the guest's visit.
• Ensure all transactions and interactions are integrated seamlessly into the guest's experience.
• Contribute to maintaining a safe work environment.
• Adhere to company policies and procedures.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Uphold quality standards in guest interactions and operational tasks.
• Maintain a professional uniform, appearance, and communication style.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Required Skills

• Guest Services
• Customer Service
• Handling Operational Needs
• Addressing Guest Requests
• Reporting
• Sharing Local Area Highlights
• Maintaining Professional Appearance
• Professional Communication

Work Environment and Location

This is a full-time position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates.

About the Role

W Hotels is seeking a Controller-Rooms to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with less than one year of experience looking to start a career in the hospitality industry. The Controller-Rooms will be responsible for managing room assignments, guest check-in/check-out processes, and guest requests to ensure smooth guest experiences while adhering to W Hotels' brand standards and service commitment.

Company Context

W Hotels is part of Marriott International and is dedicated to providing genuine life experiences that redefine luxury. The company's mission is to open doors and minds, embracing new perspectives and bringing guests' passions to life through its 'Whatever/Whenever' service philosophy. W Hotels aims to foster an environment where originality, creativity, and forward-thinking are valued, allowing employees to develop professionally within the Marriott International portfolio.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register guests and prepare key sets.
• Organize and coordinate pre-registration and registration procedures for group arrivals.
• Review and respond to requests for room or departure date changes, communicating changes to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure room rates align with market prices and document any exceptions.
• Verify and adjust guest billing.
• Complete guest paperwork and administrative documents.
• Prepare and process all guest arrivals and departures.
• Activate room keys.
• Obtain and verify payment.
• Identify and manage overbooking situations and double bookings by blocking rooms accordingly.
• Generate daily reports.
• Follow up on guest requests or issues to ensure satisfaction.
• Receive, record, and transmit messages accurately and legibly.
• Adhere to all brand and hotel policies and procedures.
• Maintain a clean and complete uniform, presenting a neat and professional appearance.
• Maintain confidentiality of hotel-specific information and protect company assets.
• Welcome and receive guests according to company standards, anticipating and responding to their needs.
• Assist individuals with disabilities and thank guests.
• Use clear and courteous language in all communications.
• Prepare and correct documents accurately.
• Answer the telephone using appropriate language.
• Coordinate tasks and work with other departments.
• Serve as a role model for service standards.
• Develop positive and constructive professional relationships with peers.
• Unite and support colleagues to achieve common goals.
• Comply with quality assurance standards.
• Perform other tasks requested by managers that align with the position.

Qualifications and Requirements

• No high school diploma or equivalent is required.
• Less than one year of related work experience is required.
• No supervisory experience is required.
• No specific permits or certifications are required.

Required Skills

• Ability to work standing, sitting, and moving for extended periods.
• Proficiency in entering and retrieving information using computers and/or point-of-sale systems.
• Ability to move, lift, carry, pull, and place objects weighing up to kilograms independently.
• Clear and courteous communication skills.
• Accurate and comprehensive document preparation and correction.
• Professional telephone etiquette.
• Coordination and teamwork skills.
• Customer service orientation and ability to anticipate guest needs.
• Attention to detail in handling guest requests and administrative tasks.
• Ability to maintain confidentiality and protect company assets.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Equal Employment Opportunity

Marriott International is committed to providing equal employment opportunities and fostering an environment where all employees are treated with dignity and their unique qualities are appreciated. The company values the diverse blend of cultures, skills, and experiences of its employees and ensures prevention of discrimination based on protected criteria, including disability and veteran status.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to join their Rooms & Guest Services Operations team. This full-time, non-management position is responsible for creating memorable arrival and departure experiences for guests. As a Guest Arrival Expert, you will be empowered to take initiative, deliver a wide range of services, and ensure each guest interaction contributes to a seamless stay.

W Hotels aims to ignite travelers' curiosity and broaden their worlds by offering experiences that open doors and minds. The brand is known for its adaptable spirit, reinventing luxury worldwide. The service philosophy, "Every Need / Anytime," brings guests' passions to life. W Hotels is part of the Marriott International portfolio.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure transactions feel like a natural part of the guest experience.
• Contribute to creating a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Uphold quality standards in all guest interactions and operations.
• Ensure uniform, personal appearance, and communications are professional.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival
• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Experience required is 0-1 years. The job category is Rooms & Guest Services Operations.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They foster an environment where associates' unique backgrounds are valued and celebrated, and are committed to non-discrimination on any protected basis.

About the Role

Fairmont Hotels & Resorts, a part of the Accor network, is seeking a Royal Service and Reservations Agent to join its team in Riyadh, Saudi Arabia. This role is an opportunity to contribute to responsible hospitality within a global network of hotels, focusing on creating positive impacts for guests, colleagues, and the environment. As a Royal Service and Reservations Agent, you will be the initial point of contact for guests, managing reservations and inquiries with professionalism to ensure memorable experiences.

Key Responsibilities

• Manage incoming calls, emails, and in-person inquiries with professionalism and courtesy.
• Process reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail.
• Provide detailed information regarding hotel facilities, services, and local attractions.
• Anticipate guest needs and offer personalized recommendations and solutions.
• Liaise with various hotel departments to fulfill guest requests and resolve issues promptly.
• Maintain current knowledge of hotel offerings, promotions, and local events.
• Uphold high standards of customer service at all times.

Qualifications and Requirements

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor.
• Proficiency in reservation management systems and general computer applications.
• Strong problem-solving capabilities and a high level of attention to detail.
• Demonstrated ability to manage multiple tasks simultaneously and remain composed under pressure.
• Cultural sensitivity and awareness, coupled with a customer-focused mindset.
• Fluency in English is required.
• In-depth understanding of luxury hospitality standards and practices.
• Familiarity with Saudi Arabian culture and customs is beneficial.
• Flexibility to work various shifts as needed.

Required Skills

• Communication
• Reservation management systems
• Computer skills
• Problem-solving
• Attention to detail
• Multi-tasking
• Cultural sensitivity
• Customer-focused mindset
• Knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and customs
• Experience with Opera or a similar system is an advantage.
• Proficiency in additional languages is a plus.

Work Context

This is a full-time position for a Royal Service and Reservations Agent located in Riyadh. The role requires 0-1 year of experience. The position is based within the Riyadh Region.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is responsible for creating a positive first and last impression for guests, ensuring each interaction is personalized and contributes to a memorable stay. As a Guest Arrival Expert, you will take initiative to address operational needs and enhance the guest journey through a hands-on approach. This is a full-time, non-management position within the Rooms & Guest Services Operations department.

Key Responsibilities

• Provide a range of services to assist guests with their arrival and departure processes.
• Proactively identify and address operational needs and guest requests within the hotel space.
• Complete necessary reports and share relevant local area information to enhance the guest experience.
• Ensure all guest transactions are integrated seamlessly into their overall stay experience.
• Contribute to maintaining a safe workplace by adhering to company policies and procedures.
• Uphold company confidentiality and protect company assets.
• Maintain high standards in all guest interactions and operational tasks.
• Ensure professional uniform, personal appearance, and communication align with W Hotels' brand standards.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Willingness to adopt a hands-on approach to work.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing over 75 pounds with assistance.

Required Skills

• Guest Arrival
• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Location and Type

This is a full-time, non-management position located at W Hotels in Riyadh, Saudi Arabia. The specific address is Financial District, Area 1 Al Aqeeq Street, 13519. This role is not remote.

About the Role

W Hotels is seeking an EBC Executive to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is part of Marriott International and focuses on contributing to the sales and marketing efforts within the luxury hospitality sector. The role is integral to upholding the W Hotels brand culture and ensuring exceptional guest experiences through the Whatever/Whenever service philosophy.

Key Responsibilities

• Liaise with appropriate individuals or departments, such as Sales, Data Administration, or Accounting, to resolve guest inquiries, requests, or issues.
• Employ sales techniques to maximize revenue and foster guest loyalty to Marriott, including up-selling.
• Determine and provide complimentary gifts to guests as tokens of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.

Required Skills

• Proficiency in sales techniques and fostering guest loyalty.
• Ability to promote brand awareness effectively.
• Experience with Marriott Rewards programs and reservation processing.
• Excellent guest call handling and guest service skills.
• Competence in performing general office duties.
• Skills in employee training and motivation.
• Adherence to company policies and professional appearance standards.
• Commitment to confidentiality and asset protection.
• Ability to communicate using clear and professional language, both verbally and in writing.
• Proficiency in telephone etiquette.
• Strong ability to develop and maintain positive working relationships and teamwork.
• Effective problem-solving capabilities.
• Understanding and adherence to quality expectations and standards.
• Ability to read and visually verify information.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Rooms Controller to join their team. This is a full-time, non-supervisory position, offering an opportunity for individuals with less than one year of relevant experience to launch their careers in the hospitality sector. The Rooms Controller plays a pivotal role in ensuring a seamless guest experience from check-in to check-out, contributing to the exceptional service standards for which W Hotels are renowned.

Role Responsibilities

The Rooms Controller is responsible for a variety of front office operations, with a focus on guest satisfaction, efficient room management, and billing accuracy. This role requires a proactive approach to guest needs and adherence to company policies and professional standards. You will be an integral part of the Rooms Operations and Guest Services department, working collaboratively with other teams to deliver memorable stays for all guests.

Key Tasks

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register assigned guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and fulfill room change or check-out time change requests when possible, and inform relevant staff of the status.
• Confirm and cancel reservations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest bills.
• Archive guest folios or documents.
• Prepare and process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any overbooked reservations.
• Perform duplicate reservation checks and book rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests have been met or their problems have been resolved to their satisfaction.
• Receive, record, and transmit messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure that uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and meet guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Act as a role model for the department.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand or sit or walk for extended periods of time.
• Input and access information using a computer and/or point of sale system.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required for this role.

Required Skills

• Guest Services
• Billing
• Customer Service
• Communication
• Teamwork

Work Environment and Location

The work location is in Riyadh, Saudi Arabia, within a financial district. This role is full-time and requires on-site presence.

Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. It is committed to not discriminating on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a W Insider to join their team. This role focuses on creating memorable and unique guest experiences, going beyond standard transactional services. As a Guest Experience Expert, you will be empowered to take initiative, provide a broad range of services throughout a guest's stay, and proactively address their needs. The objective is to contribute to an immersive and engaging environment where every guest interaction is a seamless part of their journey.

This is a full-time, non-management position located in Riyadh's Financial District. W Hotels aims to ignite curiosity and expand worlds, offering an environment to experience life. Individuals with an original, innovative spirit and a forward-looking perspective will find this setting conducive to growth. Joining W Hotels means becoming part of Marriott International's portfolio, providing opportunities to perform at your best, find purpose, belong to a global team, and develop professionally.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay, creating memorable and unique experiences.
• Take initiative to move about the space and perform necessary tasks to ensure guest satisfaction.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights and insights about the local area to enhance the guest experience.
• Ensure all actions contribute to creating a safe work environment.
• Adhere to company policies and procedures at all times.
• Maintain confidentiality of all company and guest information.
• Protect company assets and resources.
• Uphold high-quality standards in all aspects of the role.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Handling Operational Needs
• Responding to Guest Requests
• Reporting
• Maintaining Professional Appearance
• Professional Communication

Work Environment and Physical Demands

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods and the capacity to move, lift, carry, push, and pull objects weighing less than or equal to 10 pounds without assistance.

W Hotels is an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated, ensuring non-discrimination on any protected basis.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is central to creating memorable guest journeys by ensuring exceptional first impressions and farewells, aligning with W Hotels' philosophy of awakening guest passions.

Key Responsibilities

• Provide a range of services to guide guests through their arrival and departure processes.
• Take initiative to ensure guest satisfaction from arrival to departure.
• Manage operational needs and proactively address guest requests.
• Complete required reports and administrative tasks.
• Share local area information to enhance the guest experience.
• Adhere to company policies and procedures to maintain a safe workplace.
• Maintain confidentiality of company and guest information.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, appearance, and communication style.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest arrival and guest services skills.
• Strong customer service orientation.
• Excellent communication abilities.
• Effective problem-solving skills.

Work Environment and Details

This full-time, non-management position is located in the Financial District, Riyadh, Saudi Arabia. The role requires standing, sitting, or walking for extended periods. Candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing more than 75 pounds with assistance. W Hotels is part of Marriott International, fostering a culture of curiosity and innovation.

About the Role

W Hotels is seeking an Assistant Manager, Sales I to join its team in Riyadh, Saudi Arabia. This management position is responsible for driving sales efforts and cultivating long-term customer relationships. The role involves assisting in the management of daily sales activities, ensuring efficient business operations for optimal service delivery, and achieving individual sales targets.

This full-time position is located in the Financial District of Riyadh and offers an opportunity to contribute to a globally recognized luxury hotel brand. The role requires identifying new business prospects, understanding market dynamics, and delivering exceptional customer service to a varied clientele.

Key Responsibilities

• Assist in soliciting and managing sales opportunities to increase revenue.
• Ensure timely and proper turnover of all business to facilitate seamless service delivery.
• Support the leadership of daily sales activities with a focus on building enduring customer relationships.
• Collaborate with off-property sales channels to ensure coordinated sales efforts.
• Build and strengthen relationships with existing and new customers through proactive engagement, including sales calls, client entertainment, FAM trips, and trade shows.
• Develop relationships within the local community to expand the customer base and identify new sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover of business to the Event Management team.
• Participate in sales calls with the sales team to secure new business and bookings.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Identify new business opportunities to achieve personal and location revenue goals.
• Analyze the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
• Assist in closing the most advantageous opportunities for the location based on current market conditions and specific needs.
• Gain a deep understanding of the location's primary target customers and their service expectations, offering tailored business solutions.
• Support the company's service and relationship strategy to drive customer loyalty through excellent service experiences.
• Service existing customers to increase their share of business with the hotel.
• Execute and uphold the company's customer service standards consistently.
• Provide exceptional customer service in line with the company's daily service basics.
• Set a positive example for guest relations and interactions.
• Interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Business Development
• Communication
• Leadership

Work Environment and Details

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to a diverse and inclusive workplace. The company celebrates the unique backgrounds of its associates and fosters an environment where everyone feels valued and has access to opportunity. It is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.