About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join their team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. As a Controller-Rooms, you will contribute to the success of the Rooms & Guest Services Operations by ensuring smooth guest experiences from check-in to check-out.
W Hotels is part of Marriott International, a global leader in hospitality, and is committed to creating vibrant experiences and embracing new perspectives. If you possess a unique outlook and a creative spirit, W Hotels invites you to explore your potential.
Key Responsibilities
- Assign rooms based on guest requests and preferences when possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Review, track, and accommodate requests for room or check-out changes, communicating status to appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document any exceptions.
- Verify and adjust guest billing.
- File guest paperwork or documentation.
- Process all guest check-ins and check-outs.
- Activate room keys.
- Secure valid payment.
- Identify any over-commitments.
- Perform duplicate reservation checks and block rooms accordingly.
- Run daily reports to monitor operations.
- Follow up with guests to ensure satisfaction with resolved requests or issues.
- Receive, record, and relay messages accurately and legibly.
- Adhere to all company policies and procedures.
- Maintain a clean and professional uniform and personal appearance.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Communicate with others using clear and professional language.
- Prepare and review written documents accurately.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and collaborate with other departments.
- Serve as a departmental role model.
- Develop and maintain positive working relationships with others.
- Support the team to achieve common goals.
- Comply with quality assurance standards.
- Stand, sit, or walk for extended periods.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- Less than 1 year of related work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required.
Required Skills
- Guest Services
- Customer Service
- Communication
- Problem-solving
- Teamwork
- Computer Systems
- POS Systems
Work Location and Type
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of its associates and providing access to opportunity for all.