About the Role
Novotel Hotels announces its need to hire a Receptionist in the "Differentiation" department to join the team in Riyadh, Saudi Arabia. As the first point of contact in the organization, you will play a key role in providing a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to providing excellent customer service in a fast-paced office environment.
Key Tasks and Responsibilities
- Welcome visitors, clients, and employees professionally and courteously.
- Answer incoming phone calls and direct them to the appropriate departments or individuals.
- Schedule and manage appointments using scheduling software while maintaining accurate calendars.
- Maintain the reception area in an organized, clean, and professional manner.
- Perform administrative tasks including mail distribution, data entry, and document management.
- Provide information about company services and direct inquiries to the relevant departments.
- Manage visitor logs and ensure compliance with security protocols.
- Support office operations by assisting with general administrative tasks as needed.
- Handle correspondence and maintain the confidentiality of sensitive information.
- Demonstrate professional communication standards in all interactions, both verbal and written.
Qualifications and Requirements
- Proven experience in a reception, customer service, or similar role requiring direct public interaction.
- Excellent verbal and written communication skills in English.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office applications and phone systems.
- Ability to multitask and prioritize in a busy work environment.
- Professional demeanor with a friendly and empathetic approach to customers.
- Ability to remain calm and handle multiple inquiries simultaneously.
- Strong interpersonal skills and the ability to work collaboratively with diverse teams.
Core Skills
- Reception
- Customer Service
- Organizational Skills
- Communication (Verbal and Written)
- Microsoft Office Suite
- Phone System Operation
- Scheduling Software Proficiency
- Appointment Management Systems
- Interpersonal Skills
Additional Information
Company: Novotel Hotels
Job Title: Receptionist - Differentiation
Location: Riyadh, Riyadh Region, Saudi Arabia
Required Experience: 0-1 year
Job Type: Full-time
Preferred Qualifications: Proficiency in both Arabic and English is preferred. Experience with scheduling software and appointment management systems is also preferred.
Work Environment: [Information about the team, hotel, or workplace culture will be included here, reflecting the specific environment.]
Note: Adjustments may be made according to specific local or legal requirements, such as work permits.
Our Commitment to Diversity and Inclusion: We are an inclusive company, and our goal is to attract, retain, and develop a diverse workforce.
9,000 - 17,000 / Month
Full-time
