Customer Services Jobs Saudis only in Riyadh

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

• Assist guests with check-in, check-out, and inquiries.
• Manage reservations, cancellations, and payments.
• Coordinate with hotel departments to ensure excellent service.

• Saudi National (Mandatory).
• Advanced English (spoken & written) + Arabic.
• 5 working days per week, 8-hour rotating shifts.
• Must be fully available (not enrolled in studies or other commitments).
• Hospitality/customer service experience is preferred.

We are seeking a dedicated Cashier to join our team and provide excellent customer service while handling financial transactions accurately and efficiently. The ideal candidate will be responsible for processing sales transactions, operating cash registers and point-of-sale systems, handling cash and credit card payments, issuing receipts, and maintaining accurate cash drawer balances. Additional duties include assisting customers with inquiries, maintaining a clean and organized checkout area, and collaborating with team members to ensure smooth store operations.

• Balance cash fund daily.
• Conduct surprise float count on all cashier holding floats, including non-operation ‘cashiers’ like Talent & Culture and Security.
• Maintain over and short records for each cashier and report evidence of review to the Financial Controller.
• Update all cashiers float record on a monthly basis.
• Keep track of casual labor, valet dockets, official receipt book, and movement records.

• Be aware of hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings, and training as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by Management.

• Must be a Saudi national and hold a university degree.
• A minimum of 6 months of relevant experience is required.
• This position is open to Saudis only.

• Responding to inbound calls on the unified number of the authority.
• Implementing and executing customer service standards in communication.
• Addressing investor inquiries effectively.
• Raising and tracking tickets and complaints in the system.
• Enhancing communication between internal stakeholders.
• Informing investors about the status of their previous and current requests.
• Complying with the quality requirements for investors.
• Assisting investors in registering their electronic requests.
• Sending invoices and account statements.
• Providing technical support to investors and assisting them in resolving issues with products or services offered.

• Ability to convey information clearly and professionally.
• Polite interaction with all categories of partners and investors.
• Quick problem analysis and resolution without delay.
• Responsive to partner needs at every stage (inquiry, application, follow-up).
• Ensuring satisfaction of partners and investors post-service delivery.

• Previous customer service experience preferred.
• Minimum education of high school diploma; diploma is preferred.
• Saudi nationality and age of at least 21 years.
• Medically and physically fit.
• Good conduct and behavior.
• Strong customer service skills.
• Good language skills, preferably speaking Chinese.
• Proficient in English speaking.

Saudi Cashier Required - Full Time
Location: Riyadh - Al Muruj District
Full-time Immediate registration in social insurance


Requirements:
Saudi nationality


Previous experience with Foodics system and experience in dealing with delivery application devices

Intermediate level of English

Good appearance and interaction

Ability to work under pressure

Commitment and discipline in attendance


Tasks:
Receiving customers and managing points of sale

Handling orders inside the branch and applications

Matching orders and ensuring their accuracy

Daily cash register closing

🔹 Job Description - Cashier (Restaurant and Beverage Field)

Job Title: Cashier
Department: Sales / Customer Service
Direct Manager: Branch Supervisor / Branch Manager

Tasks and Responsibilities:

• Receive customers politely and greet them with a smile.

• Accurately record orders through the Point of Sale (POS) system.

• Issue invoices and collect cash or card payments.

• Ensure cash amounts match reports at the end of the shift.

• Handle customer inquiries and complaints professionally.

• Maintain cleanliness and order in the cashier area.

• Collaborate with the team to ensure an excellent customer experience.

• Strictly apply restaurant policies and procedures.

• Prepare daily revenue reports and submit them to management.

Qualifications and Requirements:

• High school diploma as a minimum.

• Previous experience in cashier or customer service (preferably in restaurants).

• Proficient in using Point of Sale systems.

• Excellent communication skills.

• Ability to work under pressure and during peak hours.

• Presentable appearance and discipline in attendance.

• Possession of a valid health card (municipality card).