Full-time Customer Account Manager Jobs in Riyadh

About the Role

General Trading Company (GTC) Olayan Group is seeking a Senior Sales Representative to join its team in Riyadh, Saudi Arabia. This role is designed to drive company sales growth by identifying new business opportunities and cultivating relationships with existing clients. The Senior Sales Representative will contribute to achieving targeted growth and company Key Performance Indicators (KPIs).

Key Responsibilities

• Maintain and strengthen professional business relationships through regular visits to existing accounts.
• Achieve individual sales targets by customer and category within defined timeframes.
• Address and resolve customer complaints promptly and effectively to ensure client retention.
• Foster a collaborative team environment within the sales department, leading by example for fellow sales representatives, especially new hires.
• Process customer orders accurately and in a timely manner, ensuring follow-up to enhance customer service levels.
• Ensure the timely and effective implementation of promotional activities across all accounts as per the established plan.
• Proactively share insights on competitor activities with the direct manager for submission to the marketing team.
• Identify and capture new sales opportunities during field visits, analyze consumer behaviors, and provide recommendations to management.

Qualifications and Experience

• A minimum of 4 years of experience in a related sales field.
• Experience ranging from 2-5 years is required for this position.

Required Skills

• Proven sales expertise and a track record of achieving sales targets.
• Strong customer relationship management skills, with the ability to build and maintain long-term client partnerships.
• Excellent teamwork and collaboration abilities, with a capacity to lead and mentor others.
• Effective problem-solving skills to address customer issues and operational challenges.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within the General Trading Company (GTC) Olayan Group.

We are seeking a dynamic Sales Representative to drive revenue growth by identifying new business opportunities and building strong relationships with potential clients. The successful candidate will be responsible for presenting our products and services to prospects, negotiating contracts, and consistently meeting or exceeding monthly sales targets. Key responsibilities include conducting market research, preparing sales proposals, maintaining accurate customer records in CRM systems, and providing exceptional customer service throughout the entire sales cycle.

• Prepare and submit weekly operations and development reports to senior management, ensuring accuracy and timeliness.
• Oversee the Employee of the Week recognition program by reviewing customer feedback and collaborating with the Internal Communications team.
• Manage team schedules and coordinate closely with the Workforce Management (WFM) team.
• Monitor team performance against quality scores and KPIs, driving continuous improvement.
• Attend Extensya meetings, tracking work progress and addressing open issues.
• Work with WFM on forecasting and staffing to maintain optimal coverage.
• Collaborate with Training and Quality teams to enhance team performance and service standards.
• Address staffing gaps through efficient replacement management.
• Ensure timely processing of financial transactions submitted by the team.
• Coordinate with the Marketing team regarding campaigns and promotional updates affecting customer service.
• Act as a primary contact with various internal teams including Operations Excellence, Quality, and Driver Care.
• Lead, coach, and develop supervisors and staff, fostering a culture of high performance.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of customer service experience with at least 2 years in a managerial role.
• Experience in the food-tech, e-commerce, or delivery-app sectors is preferred.
• Strong leadership skills and an ability to motivate teams.
• Data-driven mindset experience in tracking KPIs and operational reports.
• Excellent communication skills in both Arabic and English.

About the Role

Beyond Company is seeking a Senior Business Development Associate to join its team in Riyadh, Saudi Arabia. This role is central to driving company growth and market expansion by developing strategic business opportunities, fostering client relationships, and leading high-quality proposal and tender submissions. The position focuses on strategic initiatives within the public and semi-government sectors to achieve organizational objectives.

Role Objectives

The primary objective of this role is to lead and manage technical and commercial proposals, government tenders, and strategic business development activities. This includes supporting client engagement, identifying new opportunities, and contributing to overall business growth initiatives across public and semi-government sectors. The department's objective is to support company growth and market expansion through these strategic efforts.

Key Responsibilities

• Identify and develop new business opportunities within governmental and semi-governmental sectors.
• Build and maintain professional relationships and networks to support business growth and strategic partnerships.
• Participate in client meetings, presentations, and discussions to strengthen relationships and identify opportunities.
• Conduct market research and competitive analysis to inform strategic positioning and opportunity development.
• Lead the preparation and development of technical and financial proposals for governmental and semi-governmental entities.
• Manage end-to-end RFP/RFQ processes, ensuring compliance with client requirements, timelines, and submission standards.
• Develop high-quality proposals, presentations, and business documents in both Arabic and English.
• Coordinate proposal requirements with internal teams, partners, and external vendors.
• Support project budgeting, pricing coordination, cost estimation, and financial proposal preparation.
• Coordinate vendor quotations and negotiations to align with project and commercial requirements.
• Contribute to proposals and initiatives related to PMO projects, innovation programs, accelerators, hackathons, training programs, and transformation initiatives.
• Utilize procurement and tendering platforms such as Etimad and SAP Ariba for tender tracking and submissions.
• Manage multiple proposals and deadlines simultaneously while maintaining quality and accuracy.
• Prepare internal reports, opportunity trackers, and proposal status updates.
• Collaborate effectively with cross-functional teams in fast-paced environments.
• Coordinate directly with internal departments regarding proposal requirements and submissions.
• Communicate with vendors and external partners for quotations and proposal-related coordination.
• Access and manage tender submissions through approved procurement platforms.
• Participate in client meetings, presentations, and proposal discussions as assigned.
• Recommend improvements related to proposal processes, templates, and business development practices.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, Management, Engineering, or a related field.
• Minimum of 3 to 5 years of experience in business development, proposal management, or government tenders.
• Proven experience working on proposals for Saudi governmental and semi-governmental entities.
• Strong experience in proposal writing and presentation development in both Arabic and English.
• Experience in budgeting, pricing coordination, and financial proposal preparation.
• Familiarity with PMO initiatives, innovation programs, accelerators, hackathons, and training projects.
• Strong knowledge of Etimad, SAP Ariba, and government procurement systems.
• Established professional network and relationship-building capabilities are highly preferred.

Required Skills

• Proposal & Tender Management
• Business Development & Opportunity Identification
• Government Procurement Processes
• Financial Proposal Preparation
• Vendor Coordination & Negotiation
• Market Research & Competitive Analysis
• Client Relationship Management
• Presentation Development & Delivery
• Strategic Communication
• Stakeholder Management
• Communication Skills
• Analytical Thinking
• Problem Solving
• Time Management
• Attention to Detail
• Organizational Skills
• Collaboration & Teamwork
• Adaptability & Flexibility
• Ability to Work Under Pressure
• Professionalism & Accountability
• Proficiency with Etimad and SAP Ariba

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. The work type is full-time.

About the Role

Stark Hardware is seeking a Sales Engineer to join its expanding team in Riyadh, Saudi Arabia. This full-time position offers an opportunity to contribute to the company's growth within the Saudi Arabian market. The Sales Engineer will be responsible for promoting Stark Hardware's products and solutions, building relationships with industry stakeholders, and driving sales through technical and commercial engagement.

Key Responsibilities

• Develop and maintain strong, long-term relationships with consultants, contractors, and project owners across the region.
• Promote Stark Hardware products and solutions to potential and existing clients, highlighting their technical advantages and benefits.
• Identify new business opportunities and manage project pipelines from initial contact through to project completion.
• Prepare technical and commercial proposals tailored to client requirements and project specifications.
• Provide technical support and product recommendations to customers.
• Prepare quotations and follow up on ongoing projects to ensure client satisfaction and secure business.
• Achieve established sales targets through strategic planning and execution of sales strategies.

Qualifications and Requirements

• A minimum of 3 years of experience within the door hardware industry.
• Strong knowledge of architectural door hardware, including locks, hinges, panic devices, and door closers.
• Familiarity with access control systems and their integration into building solutions.
• Proven experience in project sales, understanding project specifications, and coordinating with contractors and clients.
• Ability to prepare detailed quotations and manage project follow-up processes.
• Demonstrated ability to achieve sales targets.
• Hold a valid driving license and be willing to travel extensively within Saudi Arabia.

Required Skills

• Expertise in the Door Hardware Industry.
• In-depth knowledge of Architectural Door Hardware, Locks, Hinges, Panic Devices, and Door Closers.
• Proficiency in Access Control Systems.
• Skilled in Project Sales and understanding Specifications.
• Experience in Contractor/Client Coordination.
• Proficiency in Quotations Preparation and Project Follow-up.
• Proven ability in Sales Target Achievement.
• Excellent Communication and Negotiation skills.
• Strong Business Development capabilities.
• Effective Project Pipeline Management.
• Ability to create Technical and Commercial Proposals.
• Competent in providing Technical Support and Product Recommendations.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires extensive travel within Saudi Arabia. Experience required for this position is between 2-5 years.

• Customer Relationship Management: Develop and maintain relationships with customers across industrial sectors, understanding their requirements through regular visits across Saudi Arabia.
• Technical Sales Support: Promote water treatment chemical programs, coordinate with internal technical teams for solution proposals and participate in technical discussions.
• Business Development: Identify new business opportunities, assist in preparing proposals and quotations, and support market expansion activities.
• Market Coverage: Engage with key industries such as Oil & Gas, Petrochemicals, and Water Treatment to understand customer processes and treatment needs.
• Channel & Partner Coordination: Work with distributors and channel partners, supporting their growth through joint customer visits and discussions.
• Internal Coordination: Collaborate with technical support, supply chain, and finance teams, assisting in order processing and reporting.
• Travel & Field Engagement: Travel extensively across Saudi Arabia, maintaining an active field presence.

• Bachelor’s Degree in Chemical Engineering (Mandatory)
• 4–7 years of experience in industrial chemical sales or water treatment
• Experience in the KSA market preferred
• Fluent in Arabic and English (Mandatory)
• Willingness to travel extensively across KSA.

• Basic technical understanding of water treatment applications
• Strong communication and interpersonal skills
• Commercial awareness and willingness to learn
• Ability to work independently in a dynamic environment
• Team collaboration and coordination skills

About the Role

Hdaiacom Perfume is seeking a specialized Account Manager to join its finance team in Riyadh, Saudi Arabia. This full-time role offers an opportunity to contribute effectively to the company's financial operations and ensure accuracy in all accounting and financial matters.

Key Tasks and Responsibilities

• Manage and execute daily accounting operations and prepare accounting reports.
• Prepare monthly and annual financial reports and analyze financial results.
• Monitor accounts, receivables, and payables, and ensure the accuracy of financial records.
• Perform bank reconciliations and systematically review accounts.
• Monitor tax and value-added tax obligations, ensuring compliance with applicable regulations and timelines.
• Contribute to the preparation of financial statements and support internal and external audit activities.
• Coordinate with various departments to ensure the accuracy and integrity of financial data.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum of 5 years of practical experience in accounting.
• Proficiency in accounting principles and financial systems applied in the Saudi market.
• Experience in using Enterprise Resource Planning (ERP) systems, preferably Odoo, in addition to an advanced level in Microsoft Excel.
• High skills in financial analysis, organization, and time management.
• Ability to work within a team, handle work pressure, and meet deadlines.

Core Skills

• Accounting
• Financial Management
• Accounting Systems
• Enterprise Resource Planning (ERP) Systems - Odoo preferred
• Microsoft Excel (Advanced Level)
• Financial Analysis
• Organization
• Time Management
• Accounting Procedures
• Financial Statements
• Taxes
• Budgeting
• Financial Reporting

Additional Information

Job Type: Full-time

Location: Riyadh, Saudi Arabia

Required Experience: 5-10 years

Preference will be given to candidates with previous experience in the manufacturing sector or with manufacturing companies. Knowledge of tax and zakat regulations and the ability to ensure compliance with applicable timelines and guidelines are essential. If you possess the required experience and skills and are looking to join a dynamic team, we encourage you to apply.

About the Role

Noon is developing a suite of digital products and services to support daily life across the Middle East, emphasizing speed, scalability, and customer focus. The company's mission is to deliver to every door, every day. Everyday Labs functions as Noon's innovation hub, rapidly developing and testing new concepts into market-ready products. The current focus is on Noon Business, a B2B marketplace designed to streamline procurement of recurring business supplies for companies, making it more efficient, affordable, and controlled by applying Noon's consumer-centric model to enterprise purchasing. We are seeking a Senior Growth Manager to accelerate progress in this area.

Role Overview

As the Senior Growth Manager, you will be responsible for driving the demand generation engine for the Noon Business platform. This role is essential for acquiring, activating, and retaining B2B customers at scale, contributing to the platform's rapid growth and success, particularly within the Saudi Arabian market.

Key Responsibilities

• Oversee the complete growth funnel for B2B customers, covering awareness, acquisition, activation, retention, and referral stages.
• Develop, manage, and optimize performance marketing campaigns across key B2B channels, including LinkedIn and Google, with a focus on cost per qualified lead and cost per activated account, rather than impressions.
• Establish strategic partnerships with industry associations, trade bodies, and business networks to drive enterprise customer acquisition.
• Build and manage a content and thought leadership program, creating assets such as case studies, ROI calculators, category guides, and procurement insights.
• Collaborate with product and engineering teams to integrate growth loops directly into the product, including referral programs, team invite functionalities, and re-order automation.
• Manage growth analytics by defining key performance indicators (KPIs), developing comprehensive dashboards, conducting experiments, and reporting on customer acquisition and retention metrics.
• Partner with commercial and category teams to ensure alignment between demand-side acquisition strategies and supply-side assortment and pricing.

Qualifications and Requirements

• 8-10 years of experience in growth, demand generation, or B2B marketing. Experience within a B2B marketplace or platform environment is strongly preferred.
• Proven track record of building demand generation engines from inception (0-to-1), not solely scaling existing operations.
• Deep understanding of B2B buying behaviors, including long sales cycles, multiple decision-makers, complex procurement processes, and credit requirements.
• Hands-on experience with performance marketing, CRM, marketing automation, and analytics tools.
• Prior experience with account-based marketing (ABM) strategies and enterprise customer acquisition.
• Strong analytical skills with a demonstrated ability to make data-driven decisions.
• Experience within the GCC/MENA region is considered a strong advantage.
• Comfort operating in an ambiguous environment, taking high ownership, and executing rapidly, reflecting the nature of a startup within a larger organization.

Required Skills

• Demand Generation
• B2B Marketing
• Performance Marketing
• CRM
• Marketing Automation
• Analytics Tools
• Account-Based Marketing (ABM)
• Enterprise Customer Acquisition
• Analytical Skills
• Resourcefulness
• Bias for Action
• Adaptability
• Learning Agility

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia. We are seeking individuals with high standards who understand the value of hard work. Relentless resourcefulness and a strong bias for action are essential. Noon operates in a dynamic environment that requires readiness to adapt, pivot, and learn continuously.

About the Role

Al Ghamz Technologies, a leading Value-Added Distributor in Cloud Computing, Hyper-Converged Infrastructure, Data Centers, Cybersecurity, Networking, Collaboration Solutions, and Digital Technology Solutions for Enterprise and SME markets, announces the need for a Cybersecurity Sales Product Manager to join its team in Riyadh, Saudi Arabia. This role plays a pivotal role in managing the portfolio and operations of key international cybersecurity vendors. You will be responsible for developing and managing relationships with vendors and channel partners to effectively promote and sell cybersecurity solutions and services to enterprises and SMEs.

Role Responsibilities

As a Product Manager, you will establish and nurture relationships with major and established Managed Service Providers (MSPs), Cloud Service Providers (CSPs), System Integrators (SIs), Independent Software Vendors (ISVs), and Value-Added Resellers (VARs) to drive sales and services of vendors across a wide range of cybersecurity solutions.

• Recruit, develop, and manage channel partners for vendor solutions in areas such as networking, hybrid cloud, and cybersecurity, ensuring the achievement of Gross Profit (GP) and revenue targets for monthly sales quotas based on Monthly Recurring Revenue (MRR), subscriptions, and sales.
• Manage, report on, and build the vendor's sales pipeline, accurately logging inquiries in the Customer Relationship Management (CRM) system daily.
• Actively participate in joint opportunities from vendors and partners by responding to Requests for Quotations (RFQs) / Requests for Proposals (RFPs) from partners/customers, delivering technical sales proposals, and driving them towards successful closure.
• Collaborate closely with channel partners and assigned vendor teams to build account strategies and drive the overall vendor strategy within a defined set of strategic accounts.
• Play a leading role in executing demand generation activities, fostering interest, and building a strong sales pipeline with channel partners and key accounts.
• Achieve quarterly Key Performance Indicators (KPIs), including the number of active partners, revenue generated, sales mix, and newly recruited partners.
• Enable channel partners to effectively adopt and deliver new vendor solutions, with a particular focus on hybrid cloud and cybersecurity offerings.
• Build strategic relationships with C-level executives and key business leaders to promote vendor solutions through Proofs of Concept (PoCs), demonstrations, trial subscriptions, and pilot programs.
• Act as a trusted advisor to IT and business executives within key accounts, fostering long-term partnerships that convert prospects into customers.
• Work collaboratively with Al Ghamz sales teams and provide them with support to achieve goals and deliver excellent service to channel partners.
• Develop and execute the vendor's Go-To-Market strategy and effectively manage the vendor relationship.
• Provide comprehensive training and education to partners on vendor solutions and strategies.

Required Qualifications and Experience

• Possess a background in selling complex data center, hybrid cloud, and cybersecurity solutions in a rapidly evolving technology landscape.
• Minimum of 6 years of sales experience in cybersecurity, networking, and data center solutions, with at least 2 years focused on cybersecurity solutions.
• Experience in channel sales across key enterprise channel accounts in Saudi Arabia.
• Proven track record of working closely with channel partners and customers to deliver solutions that exceed their technical and business expectations.
• Good technical expertise in networking and data center solutions.
• Minimum of 6 years of experience working with at least two of the following product lines: Aruba, HPE, Dell EMC, F5, Cisco, Fortinet, Palo Alto, Lenovo, Huawei Enterprise.

Core Skills

• Cybersecurity
• Sales
• Product Management
• Channel Partner Management
• Enterprise Cybersecurity Solutions
• SME Cybersecurity Solutions
• Cloud Computing
• Hyper-Converged Infrastructure
• Data Centers
• Networking
• Collaboration Solutions
• Digital Technology Solutions
• Managed Service Providers (MSPs)
• Cloud Service Providers (CSPs)
• System Integrators (SIs)
• Independent Software Vendors (ISVs)
• Value-Added Resellers (VARs)
• Sales Pipeline Management
• Customer Relationship Management (CRM)
• Responding to RFQ/RFP
• Technical Sales Proposals
• Account Strategy Development
• Demand Generation
• Achieving KPIs
• Go-To-Market Strategy Development
• Partner Training and Enablement
• Proofs of Concept (PoCs)
• Demonstrations
• Trial Subscriptions
• Pilot Programs
• Business Planning
• Account Planning
• Sales Planning Management
• Reporting
• Experience with vendors such as: Aruba, HPE, Dell EMC, F5, Cisco, Fortinet, Palo Alto, Lenovo, Huawei Enterprise.
• Excellent presentation and demonstration skills, including extensive experience presenting to C-level executives in large corporations.
• Solutions sales mindset in an environment with multiple offerings and services.
• Proven ability to work seamlessly with cross-functional teams to achieve success on behalf of partners and customers.
• Excellent business planning, account planning, sales planning management, and reporting skills.
• Good communication skills in both Arabic and English.

Job Details

This position requires over 10 years of experience. It is a full-time role, based in Riyadh, Saudi Arabia.

About the Role

Jawdah Industrial Co. Ltd is seeking a Technical Sales Engineer to join its team in Riyadh, Saudi Arabia. This full-time, on-site position focuses on promoting and selling the company's range of building materials. The role is field-facing, requiring significant interaction with clients and project sites across the Kingdom.

Role Objective

The Technical Sales Engineer will be responsible for expanding market presence by engaging with consultants, contractors, and fit-out companies. The objective is to ensure Jawdah Industrial Co. Ltd's building materials, including Metal Ceilings, Gypsum Solutions, Suspension Systems, Access Panels, PVC Films, Sandwich Panels, and Stainless Steel Products, are specified and utilized in new projects.

Key Responsibilities

• Identify and pursue new business opportunities within the construction and fit-out market in Saudi Arabia.
• Cultivate and maintain relationships with contractors, consultants, and project owners.
• Develop and deliver technical presentations and product submittals.
• Follow up on tenders and quotations, and manage the project pipeline.
• Collaborate with supply chain and operations teams for order fulfillment.
• Achieve monthly and quarterly sales targets.
• Monitor market trends, competitor activities, and new project launches in Saudi Arabia.

Qualifications and Requirements

• Bachelor's degree in Civil Engineering, Architecture, or a related technical field.
• 2 to 5 years of sales experience in the building materials sector in Saudi Arabia.
• Strong knowledge of the local construction market, including key players and project cycles.
• A valid KSA driving license.
• Self-motivated and proactive, comfortable working independently in a field-based role.

Required Skills

• Technical Sales
• Building Materials Expertise
• Effective Communication (English proficiency required; Arabic is a plus)
• Business Development
• Client Relationship Management
• Technical Presentations
• Tender and Quotation Management
• Market Trend Analysis

Work Environment and Additional Information

This is a full-time, on-site position based in Riyadh, Saudi Arabia. Jawdah Industrial Co. Ltd offers a competitive salary and commission structure, a company car or transport allowance, and the opportunity to work with a well-established product range. A clear growth path within the organization is available.

About the Role

Programming Speed, a provider of fleet and vehicle management solutions, is seeking a Sales Representative to join its team in Jeddah, Makkah, and Riyadh, Saudi Arabia. The company specializes in GPS tracking devices, dash cameras, and sensor systems designed to improve fleet safety, efficiency, and control. This full-time, field-based position is focused on expanding market share and achieving sales targets within the Kingdom.

The Sales Representative will be responsible for marketing and selling GPS tracking systems and dash cams. This involves building relationships with key sectors and companies, understanding their fleet management needs, and presenting the company's technology solutions. The role requires identifying new business opportunities and meeting sales goals.

Key Responsibilities

• Conduct field visits to potential clients to demonstrate products and finalize sales.
• Maintain and expand a network of contacts within car showrooms, car rental companies, businesses, and factories that operate transport fleets.
• Develop and implement sales and marketing plans tailored for the Saudi Arabian market to increase product awareness and demand.
• Utilize social media and digital marketing tools to promote products and reach a wider customer base.
• Consistently meet and exceed required monthly and annual sales targets.
• Provide consultations to explain the features and benefits of GPS tracking devices and dash cams for vehicle fleet management and protection.
• Follow up with existing clients to ensure satisfaction, address concerns, and foster long-term relationships.

Qualifications and Requirements

• Proven experience in vehicle tracking devices and Fleet Management systems.
• An existing client base and established relationships with car showrooms, rental companies, factories, and major corporations in Saudi Arabia.
• Strong communication, negotiation, and persuasion skills, with the ability to interact effectively with diverse stakeholders.
• A valid driving license within the Kingdom of Saudi Arabia.
• Proficiency in using social media networks and digital tools for marketing, lead generation, and client engagement.
• Ability to work effectively in a field-based role, manage work pressure, and demonstrate initiative and determination to achieve goals.

Required Skills

• Expertise in vehicle tracking devices and Fleet Management systems.
• Strong communication, negotiation, and persuasion abilities.
• Proficiency in utilizing social media networks and digital tools for marketing and lead generation.
• Demonstrated ability to work effectively under pressure.
• High levels of initiative and determination to achieve sales objectives.

Work Environment and Details

This is a full-time, field-based position located in the Kingdom of Saudi Arabia, with specific focus areas including Jeddah, Makkah, and Riyadh. The role requires a proven track record of 2-5 years of experience in the relevant field.

About the Role

Tiara Catering is seeking an Assistant Director of Catering Sales to join its team in Riyadh, Saudi Arabia. This role supports the Director in managing the catering sales department, driving revenue, and maintaining service standards. The Assistant Director will oversee daily sales operations, manage client relationships, and ensure the smooth execution of sales processes from inquiry to delivery. This position also involves mentoring junior staff and leading initiatives to improve departmental efficiency and client satisfaction.

Key Responsibilities

• Assist the Director in supervising the catering sales team, providing guidance on lead conversion, contract negotiation, and upselling to maximize sales performance.
• Review Banquet Event Orders (BEOs) and contracts for accuracy and completeness before distribution to operations and culinary teams, ensuring adherence to company standards.
• Ensure strict adherence to all departmental Standard Operating Procedures (SOPs) across sales activities and client interactions.
• Directly manage a portfolio of high-value corporate and social clients, fostering strong relationships and ensuring consistent engagement and retention.
• Compile comprehensive weekly and monthly sales reports for the Director, providing insights into departmental performance and key metrics.
• Analyze sales performance data to identify gaps in the sales pipeline and suggest strategic adjustments to improve conversion rates and revenue.
• Act as a liaison between the sales department and the kitchen/operations teams, facilitating clear communication and seamless event planning.
• Lead weekly team briefings to ensure all relevant departments are informed and prepared for upcoming events.
• Identify areas for improvement within existing sales workflows and lead the implementation of new systems or digital tools to streamline client communication and enhance operational efficiency.

Qualifications and Requirements

• A Bachelor's degree in Hospitality Management, Business Administration, or a closely related field is required.
• A minimum of 4 to 6 years of progressive experience in catering or event sales is essential.
• At least 1 to 2 years of experience in a senior or team lead capacity within the catering or events industry is necessary.
• Proven ability to close complex contracts and handle challenging client negotiations.
• Demonstrated experience in training team members and managing performance to achieve departmental goals.
• A strong understanding of financial impact, including P&L statements, catering margins, and revenue forecasting.
• Advanced proficiency in CRM software and Microsoft Office Suite is required; experience with hospitality-specific systems is essential.
• The ability to step into the Director's role as needed and handle high-level escalations calmly is crucial.
• Flexibility to work during events, which may include evenings, weekends, and holidays, is expected.
• The role requires a balance between high-level management duties and an active, on-the-floor presence during major events.

Required Skills

• Sales Leadership
• Mentorship
• Operational Oversight
• Key Account Management
• Reporting & Analysis
• Collaboration & Communication
• Process Improvement
• Advanced Negotiation
• Leadership
• Financial Literacy
• CRM Software Proficiency
• MS Office Proficiency
• Hospitality Systems Knowledge
• Adaptability

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a balance between management duties and an active presence during events, which may include evenings, weekends, and holidays. The company is Tiara Catering.

Job Title: HORECA Sales Representative 

Summary: Responsible for developing the company's sales in the HORECA sector by attracting new customers, managing relationships with existing customers, and marketing the company's products to ensure achieving sales targets and enhancing market share.

 Main Responsibilities: 

• Regularly visit customers and present the company's products. 

• Attract new customers and expand the customer base in the HORECA sector. 

• Follow up on customer orders and coordinate to ensure efficient execution.

 • Achieve sales targets according to approved plans. 

• Monitor the market and competitors and suggest sales development opportunities. 

• Maintain excellent professional relationships with customers and enhance their satisfaction.

 Requirements: 

• Experience in the HORECA field. 

• Good knowledge of the restaurant market.

 • High skills in communication, negotiation, and relationship building. 

• Availability of a private car and a valid driver's license.

• Ability to work in the field and achieve sales targets.

To apply, please send your CV via WhatsApp:
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