Office Manager Jobs in Riyadh

About the Role

Tahaluf, a leading organizer of B2B live and on-demand events in Saudi Arabia, is seeking a Conference Support Administrator for a 5-month freelance/contractor position. As a joint venture involving Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF), Tahaluf is responsible for organizing major events such as LEAP, Cityscape, Black Hat MEA, and CPHI Middle East. This role offers an opportunity to contribute to large-scale projects within a collaborative team environment, supporting the success of prominent global events.

Role Overview

This position requires an administrator with a strong focus on detail and advanced proficiency in Microsoft Excel, specifically in managing v-lookups, pivot tables, and financial reporting. The Conference Support Administrator will play a key role in supporting the Content and Sales teams by maintaining budget trackers, processing speaker and supplier payments, and ensuring accurate record-keeping for event-related expenditures.

Key Responsibilities

• Manage v-lookups, pivot tables, and financial reporting requirements using advanced Excel skills.
• Maintain the budget tracker on the ERP system for the Content and Sales teams.
• Process conference speaker-related payments, including honorariums, speaker fees, and reimbursements.
• Handle supplier payments for event-related activities across the Content, VIP, Investor Program, and Sales teams.
• Manage event expenses from logistics suppliers/vendors and process invoice payments as required.
• Update budget and invoice trackers, along with contingent worker records.
• Maintain accurate records and databases pertaining to speaker and content/logistics vendor payments.
• Create and maintain an accreditation guide according to the accreditation provider's specifications, if applicable.
• Upload conference content, including the conference program, speaker details, and whitepapers, to the digital event platform.
• Provide general administrative support to the conference team as needed.

Qualifications and Requirements

• Proven experience and strong proficiency in Microsoft Excel, including v-lookups and pivot tables.
• Experience with financial reporting.
• Experience maintaining budget trackers on an ERP system.
• Experience processing supplier payments.
• Experience processing invoice payments.
• Experience creating and maintaining accreditation guides.
• Experience uploading content to digital event platforms.
• Strong communication skills.
• Excellent customer service skills.
• Proficiency in IT skills, including Microsoft Office Suite.
• Familiarity with CRM systems.
• Strong organizational skills.
• Ability to prioritize workload effectively.
• Exceptional attention to detail.
• Proven ability to meet deadlines.
• Ability to work effectively within a team environment.

Work Context

This is a 5-month, full-time, fixed-term freelance/contractor role. The position is based in Riyadh, Saudi Arabia, but the role can be performed remotely. Relocation or sponsorship support is not provided for this position. Tahaluf is committed to diversity and inclusion, and hiring decisions are based on relevant qualifications and merit. The company provides a disability-friendly environment; please inform them if support or adjustments are required during the interview or selection process.

About the Role

HCLTech is seeking a Security Ops Technical Lead to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for driving cybersecurity best practices and ensuring the comprehensive security of complex operational services within a multi-site organization. The role requires strong leadership and a deep understanding of security technologies and operational workflows.

Key Responsibilities

• Drive Cyber Security industry best practices across the organization.
• Lead a complex portfolio of Security and Operational services in a multi-site environment.
• Take end-to-end ownership of security domains including Identity and Access Management (IAM), Firewalls (Palo Alto, Cisco), Cloud Security, and firewall/NAT policies.
• Manage Tenable and Cloud audit workflows, ensuring compliance and operational efficiency.
• Oversee patching, compliance activities, and support SOC2/NCA audits, including log correlation.
• Plan and organize complex tasks, manage professional teams, and communicate technical subjects effectively to non-technical staff.
• Handle escalated security cases and provide expert guidance to the team during cybersecurity incidents.
• Interpret use cases and configure threat monitoring rules within relevant security toolsets.
• Perform detailed analysis during security incidents to support response procedures.
• Mentor and guide a team of security analysts and incident responders.

Qualifications and Experience

• Proven leadership and team management skills.
• Minimum of 6-8 years of experience in Security Operations.
• At least 3 years of experience in a technical lead role.
• Possession of a relevant security qualification such as CISSP, CISM, GIAC, CEH, or similar.
• Excellent communication skills with the ability to convey complex messages to senior stakeholders.
• Strong diagnostic skills and the ability to analyze technical information from multiple sources.

Technical Skills and Expertise

• Expertise in Cyber Security industry best practices.
• Proficiency in managing Security and Operational services.
• In-depth knowledge of IAM, Firewalls (Palo Alto, Cisco), Cloud Security, and firewall/NAT policies.
• Experience with Tenable and Cloud audit workflows.
• Skills in patching, compliance management, SOC2/NCA audits, and log correlation.
• Ability to plan complex tasks and organize professional teams.
• Capability to communicate technical subjects clearly to non-technical audiences.
• Experience in handling escalated security cases and providing guidance during incidents.
• Proficiency in interpreting use cases and configuring threat monitoring rules.
• Experience in performing analysis during security incidents and supporting response procedures.
• Mentoring skills for security analysts and incident responders.
• Strong knowledge of multiple security technologies including firewalls, proxies, IDS/IPS, and SIEM.
• Solid operational knowledge and architectural understanding of various platforms and Operating Systems in a multi-domain environment.
• Familiarity with Threat Intelligence feeds and related issues.
• Experience with processes for security incident detection and handling.
• Demonstrated experience in delivering enhancements to security controls.
• Exceptional communication and diagnostic skills.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

About the Role

SAB is seeking a skilled and experienced Reconciliation Center of Excellence Manager to join its Finance department in Riyadh, Saudi Arabia. This full-time position is essential for ensuring the accuracy, timeliness, and integrity of all financial reconciliations across the company. The role involves establishing robust reconciliation policies and processes, overseeing daily operations, and driving continuous improvement initiatives. This is an opportunity to lead a critical finance function, contributing to the company's financial health and compliance, and ensuring alignment with regulatory expectations, including those from SAMA.

Key Responsibilities

• Supervise the overall reconciliation function, ensuring accuracy and timeliness across all company accounts.
• Establish and maintain comprehensive reconciliation policies, processes, and escalation standards.
• Oversee daily, weekly, and monthly reconciliations for high-impact company accounts.
• Support the review and approval of reconciliations, and monitor aging items to ensure prompt issue resolution.
• Ensure that Service Level Agreements (SLAs) and quality targets for reconciliations are consistently achieved.
• Coordinate with Finance, Risk, and Audit teams for control reviews and exception reporting.
• Introduce process improvements and automation initiatives, leveraging systems such as SAP or similar platforms.
• Prepare management reports and dashboards to track and communicate reconciliation performance.
• Ensure alignment with SAMA control and financial reporting expectations.
• Contribute to process improvement and automation activities within the reconciliation function.
• Maintain proper documentation and audit trails for all reconciliation activities.
• Track key performance indicators including review accuracy rate (%), exception closure turnaround time, and the number of recurring discrepancies identified.
• Monitor SLA adherence for all reviewed reconciliations.
• Ensure that bank procedures on General Ledger (GL) controls are appropriately aligned with Group best practices.
• Perform quality checks on GL data to ensure the accuracy and consistency of certification by the line of business.
• Manage and monitor daily HUB and GL exceptions for escalation and resolution, providing technical assistance and guidance to other departments to ensure accuracy in the process.
• Manage the maintenance of GL, Interest, HUB, and ALF (Automated Ledger Feed) data.
• Supervise monthly GL accounts certification closing activities in line with internally developed requirements.
• Monitor and maintain the GL ownership tree with approval authorities as per SAB standards.
• Liaise with internal and external auditors to ensure accounts are prepared in a legally compliant manner.
• Coordinate the successful implementation of auditors' recommendations and report progress to management.
• Manage the department to review and identify Risk Control Analysis (RCA) to ensure proper coverage of all critical activities in line with internal control compliance.
• Generate requisite reports (weekly, monthly, ad-hoc) and ensure timely submission to facilitate decision-making.
• Generate reports on discrepancies and anomalies highlighted in the accounting cycle through ledger maintenance.
• Participate in developing plans, systems, and internal processes as required to govern all aspects of the general ledger function per SAB's established policies.
• Undertake other ad-hoc tasks to strengthen the internal control of the finance department.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration.
• 3-5 years of experience in accounting, reconciliation, or financial control.
• A minimum of 2 years in a supervisory or managerial reconciliation role.
• Prior working experience on Oracle, Excel, or custom reconciliation software.
• Solid understanding of reconciliation principles and financial controls.
• Familiarity with IFRS/SOCPA and regulatory compliance in Saudi Arabia.
• Familiarity with banking products and services.
• Holding a professional certification in Accountancy is highly preferable.

Required Skills

• Reconciliation
• Financial Controls
• SAP
• Oracle
• Excel
• IFRS
• SOCPA
• Regulatory Compliance
• Banking Products and Services

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

AtkinsRéalis is seeking an experienced Logistics Manager to join their Project Management Consultancy (PMC) team for a significant mega project in Riyadh, Saudi Arabia. AtkinsRéalis is a world-class engineering services and nuclear company with a rich history dating back to 1911, dedicated to creating sustainable solutions that connect people, data, and technology to transform infrastructure and energy systems globally. This role offers the opportunity to contribute to a large-scale, impactful project within the Kingdom.

Key Responsibilities

• Oversee the effective delivery of site-wide logistics through the procurement and management of a dedicated Logistics Management Contractor.
• Define, monitor, and ensure satisfactory delivery of the contractor's scope of services by setting and tracking measurable goals and objectives.
• Ensure the orderly, safe, and efficient movement of labour, plant, and materials around the project site.
• Plan the strategic location of haul roads, laydown areas, external access points, and offloading zones to minimize obstructions and program impacts.
• Foster a secure and well-maintained site environment through regular (weekly) logistics meetings.
• Develop and implement comprehensive processes, procedures, and induction programs for logistics operations.
• Manage supply chain activities, including movement plans and lookahead forecasting, to ensure logistics activities do not constrain the project program.
• Create and maintain a site-specific safety manual, ensuring appropriate first aid cover and equipment are present.
• Develop, maintain, and update the Site Emergency Plan.
• Ensure effective communication of information across the entire site.
• Plan and implement effective signage in line with corporate branding guidelines.
• Provide and manage an effective security management system to ensure all logistics objectives are achievable.
• Review and assess the impacts of variations and adjustments to the Logistics Contractor's scope, monitoring the construction change management process via the Engineer.
• Ensure the Logistics Contractor acquires all necessary permits for smooth logistics operations.
• Review the completeness of established budgets and cost plans, ensuring work is re-measured and signed off in accordance with the contract.
• Develop monthly detailed graphical time slices showing plot and infrastructure activities and how logistics will support them.
• Review weekly plans to confirm accuracy and coordination across stakeholders.
• Review the detailed risk register developed by the logistics contractor and team, coordinating with all site stakeholders and ensuring mitigation plans are in place.
• Provide coordination across all program consultants and stakeholders related to logistics works, offering support for external access and influences impacting plot activities.
• Highlight issues and concerns through regular meetings, issuing weekly directions to stakeholder team managers.
• Seek resolution to issues with respective plot, infrastructure, or logistics teams, or escalate with proposed mitigation plans.
• Report weekly issues through detailed logistics dashboards.
• Review and report on the status of logistics contractor self-audits (QA, Safety, Environmental, Welfare, etc.) through the submission of checklists.

Qualifications and Requirements

• A Degree in Engineering, Construction, or a similar field.
• A minimum of 15 years of relevant experience.
• Mandatory prior experience in mega mixed-use and infrastructure projects as part of a PMC or Construction team.
• Mandatory experience working within Saudi Arabia (KSA).

Required Skills

• Logistics Management
• Procurement
• Site-wide Logistics Planning and Execution
• Movement of Labour, Plant, and Materials
• Haul Road and Laydown Area Planning
• Site Security Management
• Worker Accommodation Management
• Process and Procedure Development
• Induction Program Development
• Supply Chain Management
• Movement Plans and Lookahead Forecasting
• Site Safety Manual Development
• First Aid Provision
• Site Emergency Plan Development
• Information Communication
• Signage Planning
• Security Management Systems
• Change Management
• Permitting Processes
• Cost Planning and Budget Review
• Contract Management
• Graphical Time Slice Planning
• Risk Management and Risk Register Development
• Mitigation Planning
• Stakeholder Coordination and Interface Management
• Effective Communication
• Reporting and Logistics Dashboards
• Assurance and Auditing (QA, Safety, Environmental, Welfare)
• Beneficial Qualifications include CSCS, SMSTS/SSSTS, a Recognised Safety Programme, First Aid certification, Lifting Supervisor Certification, Traffic Management knowledge, and Institutional Membership.

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. AtkinsRéalis offers a competitive benefits package including a tax-free salary, life and medical insurance coverage, paid annual leave, a company gratuity scheme, a discretionary bonus program, annual flight contribution, transportation and housing allowances, and access to a comprehensive Employee Wellbeing Program. AtkinsRéalis is committed to creating an inclusive working environment and eliminating discrimination.

About the Role

Riyad Bank is seeking a Head of Cards Operation Section to lead and manage all aspects of credit and debit card operations. This role involves overseeing processing, fraud control, chargebacks, and card production to ensure consistent quality and decision-making aligned with the bank's policies and objectives. The Head of Cards Operation Section will be instrumental in formulating and implementing the bank's cards strategy, driving innovation, and ensuring operational excellence across all card products, including credit, debit, prepaid, and acquiring services. This position is based in Riyadh, Saudi Arabia, and offers a full-time opportunity.

Key Responsibilities

• Oversee credit and debit card operations, including processing, fraud control, chargebacks, and card production, ensuring quality and adherence to bank policies.
• Manage the entire cards function and operations, contributing to and leading the implementation of the cards strategy in line with the bank's vision and mission.
• Direct the formulation and evaluation of plans and projects for credit cards, debit cards, prepaid cards, and acquiring services.
• Ensure Cards Operations business adopts cutting-edge innovation and technology.
• Contribute to the development of divisional strategy and ensure its translation and alignment within the departmental strategy.
• Recommend improvements to departmental policy and direct the implementation of procedures and controls for all Credit Card and Debit Card Operations activities.
• Prepare and recommend the Cards Operations department budget, monitoring financial performance against budgets.
• Manage the day-to-day operations of the Cards Operations department, ensuring work processes are implemented as designed and comply with established policies and procedures.
• Ensure adherence to the credit policy and maintain consistent decisions within the credit decision area.
• Manage the performance of cards operations for processing, fraud, chargebacks, and card production to protect the bank and align with agreed-upon SLAs.
• Oversee coordination with retail banking for operational testing of new products in collaboration with external parties.
• Manage all card back-office operations, ensuring efficiency and adherence to pre-agreed standards.
• Ensure error-free processing for all types of transactions.
• Manage relationships with external parties such as MasterCard and Visa concerning disputes, chargebacks, authorization, fraud, and settlement.
• Ensure card operations comply with external parties' compliance rules and guidelines.
• Oversee the processing of card-related entries, including chargebacks, claims, and settlements, ensuring adherence to applicable regulations and bank policies.
• Ensure all card issues requiring immediate action are resolved in a timely manner.
• Closely monitor suspicious transactions and frauds, taking immediate action and escalating to relevant parties.
• Lead the development of cards production processes.
• Manage and enhance the credit card purge process and other operations aimed at cost reduction.
• Collaborate with support, MIS, and external vendors to enhance systems according to consumer finance requirements.
• Ensure effective collaboration with other functions on all business initiatives, new projects, and product launches.
• Assess the impact of changes on people, processes, and systems, and develop communication and awareness initiatives.
• Supervise the preparation of timely and accurate reports to meet Riyadh Bank and departmental requirements.
• Represent the function and actively contribute in various committees and meetings, both internal and external.
• Ensure all staff have clear objectives, regular performance feedback, formal annual appraisals, and individual development plans, with a focus on developing talented Saudi national staff.
• Facilitate the employment, training, and development of Saudi nationals within the organization.

Qualifications and Requirements

• Bachelor's degree in Finance or Business Administration.
• 6-8 years of relevant experience in credit card and consumer finance operations within financial institutions.
• A minimum of 3 years in positions of progressively increasing managerial responsibility.
• Advanced proficiency in English.

Technical Knowledge Areas

• Understanding of the bank's strategy, objectives, products, and services.
• Knowledge of the operations, products, and services of banks and financial institutions.
• Knowledge of the Kingdom of Saudi Arabia banking environment.
• Knowledge of SAMA regulations.
• In-depth knowledge of Credit Card Operations.
• Knowledge of Visa/MasterCard Regulations.
• Knowledge of Bank Credit Risk Policy Manual.
• Knowledge of Retail Banking data security policies and compliance.

Required Skills

• Credit Card Operations
• Debit Card Operations
• Fraud Control
• Chargebacks Management
• Card Production
• Strategy Development
• Policy and Procedure Implementation
• Budget Management
• Day-to-day Operations Management
• Relationship Management (External Parties)
• Change Management
• Reporting
• People Management
• Visa/MasterCard Regulations
• SAMA Regulations
• Bank Credit Risk Policy
• Retail Banking Data Security
• Communication
• Leadership

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

Join our esteemed team at Albawani!
As a leading construction and contracting company in Saudi Arabia since 1991, we focus on delivering quality projects across various sectors. We are currently seeking a skilled Internal Audit Manager to drive internal audit operations effectively.

Role Purpose:
The Internal Audit Manager will oversee the implementation of the annual audit plan, manage a team of auditors, and ensure compliance with auditing standards. You will report directly to the Director of Internal Audit and present findings to the Chief Audit Executive (CAE).

Key Duties & Responsibilities:

• Implement timely decisions relevant to the department and report on status monthly.
• Deliver the annual audit plan on time.
• Approve and review all audit programs.
• Manage budget effectively, ensuring audits are conducted within planned timelines.
• Ensure compliance with internal audit standards through regular quality assurance reviews.
• Provide training and share knowledge with team members.
• Collect and maintain stakeholder feedback on audits with a target satisfaction score of 75%.

Job Requirements:

• Minimum 10 years of audit experience, preferably in construction or project-based industries.
• Strong knowledge of internal controls and audit methodologies.
• Experience with ERP systems like SAP or Oracle.
• Bachelor’s degree in Accounting, Finance, or related field.
• Certification such as CIA, CISA, CPA, or equivalent.

About the Role

Brains Valley Company is seeking an Information Technology Manager to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for leading IT projects and operations, ensuring alignment with modern technological advancements and client needs within the Saudi market. The role requires a strong background in managing government IT projects, alongside experience in sales, business development, and client relationship management. This opportunity involves contributing to client digital transformation initiatives and developing high-performing technical teams.

Key Responsibilities

• Lead and manage all IT projects and daily operations to ensure efficient and effective service delivery.
• Develop and maintain strong, collaborative relationships with clients across government and private sectors.
• Identify new business opportunities and actively support sales activities to drive company growth.
• Oversee the entire project execution lifecycle, ensuring adherence to quality standards, compliance requirements, and timely delivery.
• Manage, mentor, and develop technical teams, fostering a culture of high performance and continuous improvement.
• Stay informed about emerging technologies, modern software solutions, digital transformation trends, and Artificial Intelligence (AI) systems.

Qualifications and Requirements

• Proven experience in managing and successfully delivering government IT projects specifically within the Saudi Arabian market.
• Previous experience working with leading companies in the same industry is highly preferred.
• Demonstrated experience in sales, business development, and effective client relationship management.
• Solid understanding of the Saudi government procurement environment and the complete project lifecycle.
• Experience with the Etimad Platform is highly preferred.
• A Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field is required.

Required Skills

• Exceptional communication, presentation, and interpersonal skills.
• Strong leadership capabilities, with a proven ability to manage, motivate, and develop technical teams.
• Comprehensive knowledge of modern software solutions, digital transformation technologies, and Artificial Intelligence (AI) systems.
• Proficiency in managing and delivering government IT projects.
• Expertise in sales and business development strategies.
• Skilled in client relationship management.

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. Relevant certifications and advanced qualifications will be considered an advantage.

About the Role

EjadTech is seeking a highly experienced and strategic Director Project Management Office (PMO) to lead its PMO operations. This pivotal role is responsible for establishing and driving the organization's project management governance, portfolio management, and project delivery excellence across technology and consulting services. The Director PMO will ensure that all project investments are strategically aligned with EjadTech's objectives, maintaining high standards of execution, operational efficiency, and client satisfaction. This is a full-time position based in Riyadh, Saudi Arabia.

Key Responsibilities

• Define and lead the PMO vision, strategy, and operating model in alignment with EjadTech's organizational goals.
• Establish and implement enterprise-wide project governance frameworks, methodologies, policies, and standards.
• Drive PMO maturity and champion continuous improvement initiatives across the organization.
• Oversee the planning, prioritization, and resource allocation for the entire project portfolio.
• Ensure robust alignment between business objectives, project investments, and successful delivery outcomes.
• Provide executive leadership with comprehensive portfolio insights, strategic recommendations, and performance reporting.
• Direct and oversee the full portfolio of technology and consulting projects, ensuring successful execution within approved scope, budget, timelines, and quality expectations.
• Monitor portfolio health, project performance, risks, dependencies, and resource utilization to proactively address issues.
• Govern project stage gates, approval processes, and executive decision-making to maintain project integrity.
• Ensure contractual commitments, deliverables, and client obligations are consistently fulfilled.
• Oversee project closure processes, including the issuance of completion certificates, client sign-offs, and formal handovers.
• Lead the development and implementation of PMO tools, dashboards, reporting frameworks, and key performance metrics.
• Establish portfolio management practices that support organizational growth and scalability.
• Identify and implement operational efficiencies and process improvements within the PMO and project delivery lifecycles.
• Drive organizational adoption of project management best practices and foster a culture of delivery excellence.
• Support strategic initiatives, business transformation programs, and corporate planning efforts through effective project management.
• Lead, mentor, and develop PMO managers, project managers, and delivery teams to foster professional growth and high performance.
• Build a high-performance project management culture across the organization, promoting collaboration and accountability.
• Foster strong collaboration between business units, consulting teams, technology teams, and executive leadership.
• Promote professional development and capability building within the project management community.
• Serve as the primary executive sponsor for PMO governance and portfolio oversight, ensuring strategic alignment and buy-in.
• Build and maintain strong, collaborative relationships with executive leadership, clients, and strategic partners.
• Represent EjadTech in executive steering committees, governance boards, and client leadership meetings, acting as a key liaison.
• Ensure high levels of client satisfaction and contribute to the success of long-term partnerships.

Qualifications and Requirements

• Bachelor’s degree in Project Management, Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• A Master’s degree (MBA or equivalent) is preferred.
• PMP certification is required.
• PgMP, PMI-ACP, PRINCE2, Agile, or equivalent certifications are highly preferred.
• A minimum of 15+ years of progressive project management experience.
• At least 5 years of experience in PMO leadership or executive delivery roles.
• Proven experience leading enterprise PMOs and managing large, complex technology and consulting portfolios.
• Strong understanding of governance frameworks, portfolio management principles, organizational transformation, and business strategy.

Required Skills

• Executive leadership and organizational management capabilities.
• Expertise in strategic portfolio planning and governance.
• Proficiency in financial and budget management.
• Strong capabilities in enterprise risk management.
• Skilled in resource and capacity planning.
• Experience in change management and organizational transformation initiatives.
• Exceptional executive communication and stakeholder engagement skills.
• Advanced analytical, decision-making, and problem-solving skills.
• Fluency in both Arabic and English is required.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a seasoned professional with over 10 years of experience in project management, including significant leadership in PMO functions.

About the Role

PepsiCo is seeking a Commercialization Associate Manager to join its team in Riyadh, Saudi Arabia. This role is a key part of the Innovation & Commercialization function, supporting PepsiCo's growth strategy. The position will focus on portfolio transformation, innovation pipeline management, and commercialization excellence within Saudi Arabia, contributing to both short-term performance and long-term portfolio direction. The role also has the potential to influence innovation agendas across the Middle East and globally.

PepsiCo's portfolio of beverages and convenient foods is consumed globally, with iconic brands such as LAY’S®, DORITOS®, CHEETOS®, GATORADE®, PEPSI®, and QUAKER®. The company's vision is to be a global leader by focusing on sustainability and human capital through its pep+ strategic transformation.

Key Responsibilities

• Provide leadership across desirability, feasibility, and viability assessments for innovation initiatives at project and pipeline levels, ensuring strategic alignment and affordability.
• Ensure that pep+ principles are integrated into all innovation efforts.
• Identify and scale successful innovations within the market unit by utilizing PepsiCo's digitalized innovation Hopper and collaborating with functional peers.
• Support desirability assessments with marketing teams, drive feasibility and viability evaluations, and develop comprehensive roll-out plans and associated capability investments.
• Define and shape the role of innovation within the KSA growth strategy, impacting business performance, incrementality, and portfolio mix.
• Drive key PepsiCo innovation KPIs, including profitable growth, pipeline sufficiency, launch stickability, and simplification.
• Collaborate with Marketing, R&D, and Supply Chain to develop the market unit's Innovation Hopper, focusing on sufficiency, scalability, capability investments, and trade-offs.
• Enable calendar development for KSA across innovation, Positive Choices, Planet Positive, and PPA, ensuring alignment with strategic priorities, growth, and profitability targets.
• Ensure commercialization readiness of calendars for annual operating plans and customer engagement, providing pre- and post-launch governance for critical projects.
• Drive calendar execution by assessing readiness, identifying risks, and engaging with Sales to ensure project focus.
• Optimize execution plans to minimize cost and complexity, and focus on the sustained success of previous launches.
• Lead the end-to-end delivery of transformation initiatives, managing scope, milestones, risks, and cross-functional alignment.
• Coordinate across Marketing, Sales, R&D, Supply Chain, and Finance to ensure projects are delivered on scope, budget, and time.
• Proactively manage risks and opportunities pre- and post-launch to maximize project scale and success.
• Oversee Business Unit Innovation governance and the Stage Gate decision-making process to ensure cross-functional alignment and strategic trade-offs.
• Lead performance reviews and integrate learnings into future projects and calendars.
• Drive portfolio transformation in partnership with key functions, building an innovation hopper and pipeline aligned with Saudi growth priorities and global strategy.
• Champion key platforms such as Oven Baked, Functional Snacking via Sun, and Sweevory, translating strategy into scalable, commercially viable propositions.
• Govern the MyInnovations portal, ensuring a continuously updated innovation hopper and pipeline aligned with global priorities.
• Maintain high standards for data accuracy, completeness, and timeliness within MyInnovations.
• Establish discipline around milestone tracking to ensure proactive management of project timelines.
• Serve as the primary point of accountability for pipeline visibility, enabling data-driven leadership decisions.
• Embed end-to-end excellence across the innovation lifecycle, from ideation to commercialization, ensuring cross-functional coordination and delivery rigor.

Qualifications and Requirements

• Minimum of 9+ years of business experience, preferably in consumer, commercial, or supply chain roles.
• Minimum Bachelor's Degree, ideally in business studies, engineering, or finance.
• High level of business acumen, demonstrating commercial and organizational understanding, and financial astuteness.
• Understanding of the end-to-end innovation process, including P&L fundamentals, Supply Chain, and Go-to-Market strategies is advantageous.
• Results-oriented with a high degree of personal initiative and leadership, capable of operating effectively in a fast-paced, cross-functional environment with limited resources.
• Strong self-driven leadership with effective communication and collaboration skills.
• Ability to influence at all levels and manage conflict effectively.
• Proven commercial project leadership and management skills, with the ability to manage complex functional interdependencies in project timelines.
• Strong process thinking committed to driving efficiency.
• Proficiency in data analysis and interpretation to develop business recommendations.
• Strong analytical thinking to comprehend potential challenges and propose feasible solutions.
• Ability to articulate a compelling vision and inspire others.
• Effectively influences others to align on key business issues using various skills and approaches.
• Takes action and supports the team in delivering quality results with appropriate urgency.
• Demonstrates perseverance in achieving goals while managing competing priorities.
• Engages and collaborates with individuals and teams across the organization to enhance business results.
• Builds trusting relationships with internal and external stakeholders.
• Actively listens and ensures others feel their concerns and ideas are heard.

Required Skills

• Commercial Project Leadership
• Data Analysis
• Analytical Thinking
• Communication
• Collaboration
• Leadership
• Influencing
• Conflict Management

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 5-10 years of experience.

PepsiCo is an equal opportunity employer committed to diversity and inclusion. The company complies with global human rights policies and equality laws, and does not discriminate based on age, pregnancy or marital/civil partnerships, religion or belief, gender, or disability. PepsiCo is Mowaamah-GOLD certified in Saudi Arabia.

About the Role

Ennismore is seeking a Saudi National to join the team as the Assistant Director, People & Culture for Faena in the Al Wadi District, Riyadh. This role is key to implementing Faena's people philosophy, focusing on operational excellence, cultural integrity, and colleague care. The position involves supporting pre-opening readiness and ongoing People & Culture operations, ensuring compliance, engagement, and talent development across the hotel. As a Saudi National, the role is instrumental in supporting localization goals, regulatory compliance, and fostering a workplace that aligns with Saudi values while embracing Faena's global identity.

Faena creates cultural hubs that blend art, design, and hospitality. At Wadi Safar, the focus is on a harmonious integration of art, architecture, and nature, reflecting a shared respect for culture and craft. This collaboration with Diriyah Company aims to elevate everyday life and inspire a new way of living.

Key Responsibilities

• Support day-to-day People & Culture operations, including employee relations, contracts, onboarding, and offboarding.
• Ensure compliance with Saudi labor law and related platforms such as GOSI, Mudad, Qiwa, Absher, and Muqeem.
• Maintain accurate people records, ensuring data integrity and timely reporting.
• Assist in recruitment activities for pre-opening, with a focus on Saudi nationals and critical roles.
• Coordinate onboarding programs, inductions, and culture immersion sessions for new colleagues.
• Support workforce planning, manpower tracking, and headcount control initiatives.
• Contribute to bringing Faena's culture to life through engagement initiatives, colleague events, and recognition programs.
• Serve as a primary point of contact for colleagues, addressing issues with empathy and discretion.
• Support wellbeing initiatives and the administration of engagement surveys and subsequent action planning.
• Coordinate training logistics, manage learning calendars, and ensure compliance training is current.
• Support leadership development programs and the cultivation of internal talent pipelines.
• Track training hours, assess effectiveness, and manage certification requirements.
• Collaborate with department leaders to support people initiatives and resolve operational challenges.
• Assist in communications, policy rollouts, and change initiatives.
• Support the Director of People & Culture in audits, inspections, and meeting owner requirements.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a solid foundation in Human Resources or People & Culture.
• Experience as a senior People & Culture / Human Resources leader, preferably within luxury hospitality or a similarly service-led, people-intensive environment.
• Proven experience in pre-opening or transformational environments, with the ability to build structure and culture simultaneously.
• Strong understanding of Saudi labor regulations and HR systems.
• A culture carrier and trusted advisor, demonstrating confidence, empathy, and principled conduct.
• Organized, detail-oriented, and approachable, with high integrity and discretion.
• Fluent in both Arabic and English, with the ability to engage effectively across teams, leadership, and external stakeholders.

Required Skills

• Employee Relations
• Onboarding and Offboarding
• Saudi Labor Law Compliance
• Proficiency with GOSI, Mudad, Qiwa, Absher, and Muqeem platforms
• Recruitment and Talent Acquisition
• Talent Development
• Workforce Planning
• Engagement Initiatives and Colleague Events
• Recognition Programs
• Wellbeing Support
• Training Logistics and Learning Calendars
• Leadership Development
• Internal Talent Pipelines
• Policy Rollouts and Change Management
• Audits and Inspections
• Human Resources and People & Culture Management
• Luxury Hospitality HR Practices
• Saudi Labor Regulations Expertise
• HR Systems Management
• Communication Skills
• Empathy and Discretion
• Integrity

Work Environment and Location

This is a full-time position based in the Al Wadi District, Riyadh, Saudi Arabia. The role operates within Ennismore, a global family of brands known for its innovative culture and focus on collaboration.

About the Role

Mawhiba is seeking a Customer Experience Unit Manager to lead and develop the organization's customer experience function. This role is critical for enhancing customer journeys, driving satisfaction, and ensuring a consistent customer experience across all touchpoints. The Customer Experience Unit Manager will serve as the voice of the customer, providing feedback, insights, and analysis to support service improvement decisions and strategic initiatives.

Key Responsibilities

• Lead and develop the customer experience function by improving customer journeys, enhancing satisfaction, and ensuring a consistent customer experience across all touchpoints.
• Represent the voice of the customer within the organization and support service improvement decisions through feedback, complaints, surveys, and performance insights.
• Design comprehensive customer journey maps for various customer segments.
• Analyze customer touchpoints across all channels to identify opportunities for enhancement and improvement.
• Develop and implement unified customer experience standards and guidelines to ensure consistency.
• Identify customer experience gaps and collaborate with relevant departments to implement effective solutions.
• Conduct customer satisfaction surveys, including Net Promoter Score (NPS) and other feedback mechanisms.
• Analyze customer feedback, complaints, and observations to pinpoint service challenges and areas for development.
• Prepare detailed Customer Experience (CX) reports, identifying trends, insights, and key performance indicators.
• Provide strategic recommendations to enhance service quality and elevate overall customer satisfaction.
• Lead and manage customer experience improvement initiatives in collaboration with internal stakeholders.
• Support the standardization of service practices across the entire organization.
• Foster and promote a customer-first culture throughout the organization.
• Train and provide ongoing support to frontline employees on best practices in customer service and positive customer interaction.
• Lead, guide, and mentor the customer experience team, fostering a high-performance environment.
• Set clear performance objectives for the team, provide necessary support, and monitor team performance against goals.
• Align team activities and performance with the organization's values and strategic objectives.

Qualifications and Requirements

• Bachelor's degree in Public Relations, Corporate Communication, Business Administration, or a closely related field.
• A minimum of 7 years of total professional experience.
• At least 4 years of dedicated experience in Customer Experience roles.
• A minimum of 2 years of experience in a leadership or management position.
• Demonstrated strong experience in customer journey mapping, touchpoint analysis, NPS implementation and analysis, customer surveys, complaints analysis, CX reporting, and service improvement strategies.

Required Skills

• Customer Journey Mapping
• Touchpoint Analysis
• Net Promoter Score (NPS)
• Customer Surveys and Feedback Analysis
• Complaints Analysis and Resolution
• Customer Experience (CX) Reporting
• Service Improvement Strategies
• Leadership and Team Management
• Customer Experience Design
• Customer Satisfaction Measurement and Enhancement
• Performance Analysis

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a leader with over 10 years of experience in relevant fields, including significant experience in customer experience and leadership.

About the Role

Egis, a global leader in architecture, consulting, construction engineering, and mobility services, is seeking a highly experienced Facility Management Director to join its team in Riyadh, Saudi Arabia. This role provides strategic, technical, and operational leadership for the full lifecycle management of the organization's built and natural assets across a complex, multi-site program. The Director will oversee the planning, mobilization, operation, and continuous improvement of all Facilities Management (FM) and Landscape Operations & Maintenance (O&M) services. This position acts as a senior advisor to executive leadership, government agencies, and key stakeholders, ensuring world-class delivery.

With a significant presence in the Middle East, Egis is committed to sustainable development and enhancing quality of life through its extensive portfolio of complex projects. This role is integral to ensuring the operational excellence and long-term viability of our assets within this dynamic region.

Key Responsibilities

• Develop and implement the organization's comprehensive FM and Landscape O&M strategy, aligning with long-term corporate objectives.
• Establish governance frameworks, performance management systems, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) for all FM disciplines, including hard services, soft services, infrastructure, and landscape operations.
• Lead strategic asset management planning, encompassing lifecycle cost modeling, capital replacement strategies, and sustainability-focused asset performance improvements.
• Represent the FM function at executive committees, senior leadership briefings, and cross-government steering groups.
• Provide expert guidance throughout the full asset lifecycle, from design review and mobilization to operation, maintenance, optimization, and decommissioning.
• Ensure all assets and facilities achieve optimal operational availability, resilience, and compliance with relevant standards.
• Direct the mobilization of FM and O&M contracts, establish operational readiness programs, and oversee contractor onboarding and performance management.
• Ensure operations integrate seamlessly with the broader urban, environmental, and community context.
• Lead the development of procurement strategies, technical documentation, scopes of work, and high-quality Requests for Proposals (RFPs) for all FM and O&M services.
• Manage the full tendering process, including bid evaluation, technical and commercial assessment, negotiation, and contract award.
• Maintain full budgetary and financial control, ensuring accurate and timely cost forecasting, contract variations, cash-flow analysis, and risk/opportunity tracking.
• Drive value engineering, cost optimization, and commercial innovation across the FM portfolio.
• Ensure all facilities, operations, and contractors comply with regulatory, statutory, environmental, and Health, Safety, and Environment (HSE) requirements.
• Oversee the creation of risk registers, emergency preparedness plans, and business continuity strategies.
• Implement quality assurance frameworks to monitor performance and ensure consistent, high-quality delivery across all service providers.
• Conduct regular reviews of O&M delivery, identify areas for improvement, and implement corrective measures.
• Serve as the senior point of contact for government entities, municipalities, regulatory bodies, clients, community groups, and internal stakeholders.
• Lead high-level presentations, executive reporting, workshops, and strategic planning sessions.
• Build strong collaborative relationships with partners, service providers, and cross-functional teams to ensure organizational alignment.
• Lead, mentor, and develop a multi-disciplinary team of FM, landscape, engineering, and O&M professionals.
• Cultivate a high-performance culture emphasizing accountability, technical excellence, and continuous improvement.
• Identify capability gaps and drive training, succession planning, and professional development initiatives within the team.

Qualifications and Requirements

• Bachelor’s Degree in Facilities Management, Urban Design, Architecture, Landscape Architecture, or an equivalent qualification.
• A minimum of 15 years of extensive experience in Facilities & Asset Management of large, complex, multi-site environments.
• Deep knowledge of Operations & Maintenance (O&M) across hard services, soft services, infrastructure, and large-scale landscape environments.

Required Skills

• Facilities & Asset Management
• Operations & Maintenance (O&M)
• Hard Services Management
• Soft Services Management
• Infrastructure Management
• Landscape Operations & Maintenance
• Strategic Planning
• Governance
• Performance Management
• Asset Management
• Lifecycle Cost Modelling
• Capital Replacement Strategies
• Sustainability Principles
• Procurement
• Contract Management
• Budgetary Control
• Financial Control
• Risk Management
• Compliance
• Health, Safety, and Environment (HSE)
• Emergency Preparedness
• Business Continuity Planning
• Quality Assurance
• Stakeholder Management
• Team Leadership
• Talent Development

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires extensive experience, with a minimum of 15 years in Facilities & Asset Management of large, complex, multi-site environments.

We are looking for an experienced HR manager to lead and develop all human resources operations within the company, including strategic workforce planning, talent acquisition, performance management, and designing training and development programs. The candidate will be responsible for developing policies and procedures in line with best practices, overseeing payroll and benefits systems, and ensuring full compliance with labor laws and regulations. The role requires high leadership skills and the ability to make decisions and build a positive work environment that supports employee growth and achieves the company's operational and strategic goals.

About the Role

AtkinsRéalis is seeking a Service & Maintenance Expert (AVM) with extensive experience to join its team in Riyadh, Saudi Arabia. This senior technical position is responsible for overseeing Intelligent Transportation Systems (ITS) maintenance activities, ensuring high-quality service delivery that meets passenger and employer expectations. The AVM Asset Specialist will contribute to shaping asset management strategies and maintaining the reliability of critical infrastructure and fleet assets.

This full-time position requires a professional with over 10 years of dedicated experience in infrastructure and fleet asset management, demonstrating a strong understanding of ITS maintenance and operational excellence. The role is instrumental in ensuring the smooth functioning and continuous improvement of asset management operations.

Key Responsibilities

• Oversee and verify all Intelligent Transportation Systems (ITS) maintenance activities to ensure the highest quality and compliance standards are met.
• Measure, evaluate, and implement necessary adjustments to contractor performance to optimize service delivery.
• Supervise the mobilization and readiness of ITS contractors, ensuring they are fully prepared to commence operations.
• Review and approve contractor submissions, including detailed asset and maintenance plans, procedures, and operational instructions.
• Coordinate effectively between operators and ITS contractors to ensure seamless integration and efficient workflow.
• Monitor, audit, and report on Service Level Agreements (SLA) to ensure all contractual obligations are fulfilled.
• Provide expert advice and strategic recommendations on asset management for both infrastructure and fleet assets.
• Supervise the execution of preventive and corrective maintenance for station equipment and fleet assets.
• Liaise with vendors to ensure timely and effective delivery of services and support.
• Assure adherence to SLAs and maintain high standards of asset reliability and performance.

Qualifications and Requirements

• A minimum of 10 years of technical experience specifically in infrastructure and fleet asset management.
• A Bachelor's degree in Engineering, Transport Systems, or a closely related field.
• Proven ability to supervise teams and effectively oversee contractor operations.
• A strong aptitude for resolving operational challenges and ensuring consistent SLA compliance.

Required Skills

• Expertise in ITS maintenance and operations.
• Proficiency in contractor performance evaluation and management.
• Skilled in ensuring high standards of service delivery.
• Comprehensive knowledge of asset management strategies.
• Experience in supervising both preventive and corrective maintenance activities.
• A deep understanding of SLA compliance and monitoring.
• Strong knowledge of ITS systems, general asset management principles, and maintenance procedures.
• Excellent analytical skills for performance measurement and identification of improvement areas.
• Demonstrated leadership capabilities.
• Exceptional communication skills for effective liaison with contractors, operators, and vendors.
• Strong problem-solving abilities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within AtkinsRéalis.

Cafe Manager and Operator Required

We are looking for a professional cafe manager and operator with practical experience in operating and managing successful cafes, characterized by the ability to develop products and innovate marketing and operational ideas that increase sales and improve customer experience.

Key Responsibilities:

• Daily management and operation of the cafe.
• Continuous development of products and menus.
• Innovation of new marketing and operational ideas.
• Raising the level of service and quality.
• Monitoring sales and costs and achieving targets.
• Training and managing the work team.

About the Role

FNRCO is seeking a results-oriented Cybersecurity Delivery Manager to lead the end-to-end delivery of managed security services. This role ensures the consistent, high-quality, and risk-aware delivery of services, acting as the primary interface between the security operations team and senior stakeholders. The successful candidate will be instrumental in maintaining compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance requirements, and overall business expectations within the cybersecurity landscape of Riyadh, Saudi Arabia. This full-time position requires a strategic thinker with a proven track record in managing complex cybersecurity operations and driving service excellence, overseeing a 24x7 managed security service environment.

Key Responsibilities

• Lead the end-to-end delivery of 24x7 managed security services across multiple domains, including Security Operations Center (SOC), Security Information and Event Management (SIEM), Incident Response, and Vulnerability Management.
• Ensure strict adherence to all defined SLAs, KPIs, and service quality standards, proactively identifying and addressing any deviations.
• Oversee all aspects of incident management, continuous monitoring, and operational performance, ensuring timely and effective resolution of security events.
• Drive continuous improvement initiatives and implement strategies to enhance operational efficiency and effectiveness within the security services delivery.
• Serve as the primary point of contact for senior stakeholders, fostering strong relationships and ensuring clear communication regarding service performance and strategic alignment.
• Lead regular service review meetings, providing comprehensive performance reports and insights to stakeholders.
• Effectively manage escalations, critical incidents, and all service-related issues, ensuring swift and appropriate resolution.
• Ensure that all delivered security services are aligned with and support the overarching business objectives and strategic goals.
• Guarantee compliance with all relevant security standards, internal policies, and external regulatory requirements.
• Implement and actively monitor robust risk management frameworks and security controls to mitigate potential threats.
• Support audit readiness activities and ensure accurate and timely compliance reporting.
• Track and report on key operational metrics, including performance indicators and response times, to measure and improve service delivery.
• Lead, coordinate, and mentor cross-functional cybersecurity teams, fostering a collaborative and high-performing environment.
• Manage resource planning, effective workload distribution, and overall team performance to optimize delivery capabilities.
• Coordinate effectively across internal and external delivery teams to ensure seamless service provision.
• Manage budgets, forecasts, and cost optimization initiatives related to cybersecurity service delivery.
• Ensure that all service delivery activities align with financial and contractual commitments.
• Identify and support opportunities for service improvement and business growth within the cybersecurity domain.
• Define, evolve, and execute the roadmap for managed security services, adapting to emerging threats and technologies.
• Drive automation, efficiency gains, and maturity enhancements across all service delivery processes.
• Align cybersecurity delivery strategies and operations with the overall business and security strategy of the organization.

Qualifications and Experience

• A Bachelor’s degree in Cybersecurity, Information Technology, or a related technical field.
• A minimum of 8 years of progressive experience in the cybersecurity or IT sector.
• At least 3 to 5 years of experience in a dedicated service delivery or leadership role within a cybersecurity context.
• Demonstrated experience in managing managed security services (MSS) and operating within enterprise-level environments.
• A strong understanding of the security operations and incident response lifecycle.
• Proven experience with a range of security technologies, including SIEM, endpoint security solutions, Identity and Access Management (IAM), and network security technologies.
• Exceptional stakeholder management and communication skills, with the ability to engage effectively with both technical teams and senior leadership.
• Expertise in delivery governance and performance management frameworks.
• The ability to effectively manage complex technical environments and lead during critical incidents.
• Professional certifications such as CISSP, CISM, CCSP, or ITIL are highly regarded.
• Project Management Professional (PMP) certification is preferred.

Required Skills

• Security Operations
• Incident Response
• SIEM (Security Information and Event Management)
• Endpoint Security
• IAM (Identity and Access Management)
• Network Security
• Stakeholder Management
• Communication
• Delivery Governance
• Performance Management
• Complex Environments Management
• Critical Incident Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience, with a significant portion dedicated to cybersecurity delivery and leadership within enterprise environments.

About the Role

Alshablan Medical Group is seeking a dedicated and organized Clinical Coordinator to join its Dermatology and Laser Department in Riyadh. This full-time, on-site position is essential for overseeing and coordinating the daily operations of the department, ensuring efficient workflow, and maintaining the delivery of high-quality patient care and aesthetic services. The ideal candidate will play a pivotal role in managing patient interactions, supporting clinical staff, and contributing to the overall success and patient satisfaction within the department.

Key Responsibilities

• Coordinate and manage patient appointments, consultations, and laser treatment schedules to optimize departmental efficiency.
• Serve as the primary point of contact for patients, providing essential information and guidance regarding dermatology and laser procedures.
• Collaborate effectively with dermatologists, laser technicians, nurses, and administrative staff to ensure seamless departmental operations.
• Monitor the readiness of treatment rooms, ensuring all necessary medical and operational supplies are consistently available.
• Maintain accurate and comprehensive patient records, ensuring all documentation and consent forms are completed in accordance with organizational policies.
• Follow up on treatment plans, scheduled sessions, and patient communications to ensure continuity and quality of care.
• Ensure strict compliance with all relevant healthcare regulations, patient safety standards, and departmental policies and procedures.
• Address patient inquiries and concerns professionally and empathetically, actively promoting a positive patient experience.
• Prepare departmental reports, statistics, and operational data as required by management.
• Support and participate in continuous quality improvement initiatives aimed at enhancing clinical efficiency, service quality, and overall patient satisfaction.

Qualifications and Requirements

• Previous experience in a dermatology clinic, laser center, aesthetic practice, healthcare coordination, or medical sales role is preferred.
• Fluency in both Arabic and English is considered an advantage.

Required Skills

• Strong communication and interpersonal skills, enabling effective interaction with patients, physicians, nurses, and other healthcare professionals.
• Excellent organizational and coordination abilities, with a proven capacity to manage appointments, treatment schedules, and daily departmental operations efficiently.
• Knowledge of dermatology and laser services, encompassing patient preparation, treatment coordination, and post-procedure follow-up protocols.
• Ability to provide outstanding patient support and ensure a positive patient experience throughout their treatment journey.
• Proven sales and customer service skills, with the capability to promote dermatology and laser services, clearly explain treatment plans, and support the achievement of departmental revenue targets.
• A demonstrated ability to build strong relationships with patients and effectively convert consultations into treatment bookings while upholding ethical and professional standards.
• Proficiency in using Electronic Medical Records (EMR) systems, scheduling software, and standard office applications.
• Strong attention to detail, ensuring the maintenance of accurate records and adherence to organizational policies and healthcare regulations.
• The ability to thrive in a fast-paced environment, effectively prioritize tasks, and manage multiple responsibilities simultaneously.
• Strong problem-solving skills with the capacity to handle patient inquiries and concerns professionally and efficiently.

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires a proactive approach to managing departmental operations within the Alshablan Medical Group.

About the Role

TikTok LIVE is a platform that connects creators and communities in real time, offering interactive experiences and monetization opportunities. As a key component of TikTok's regional management and support function, the Regional Headquarters is seeking a Regional Agency Strategy, Governance and Enablement Manager to support TikTok group entities across the MENAT region. This role will drive the development and implementation of regional agency management strategies, training programs, performance analytics, policy enforcement, and operational governance, with local execution managed by respective operating entities.

This position is based in TikTok's KSA Regional Headquarters in Riyadh. The role provides strategic, management, governance, analytics, training, and coordination support to TikTok group entities throughout the MENAT/MENA region. It is important to note that this role does not involve direct sales, direct contracting with creators, agencies, or users on behalf of the RHQ entity, nor does it involve direct operation of local commercial activities. The execution of local market activities, contracting, and revenue-generating operations will remain with the relevant local operating entities.

Key Responsibilities

• Develop, maintain, and support the implementation of regional agency management policies, playbooks, onboarding standards, and governance processes for TikTok LIVE across the MENA/MENAT region.
• Support local operating entities in identifying, assessing, and managing MCNs, agencies, and creator organizations in accordance with approved regional standards, without directly contracting on behalf of the RHQ entity.
• Design and deliver regional training materials and enablement programs for internal teams covering agency management processes, platform policies, compliance requirements, and operational best practices.
• Analyze regional agency performance data and provide actionable recommendations to local operating entities and regional leadership regarding agency quality, category development, and creator ecosystem trends.
• Coordinate effectively with product, policy, legal, compliance, and local operations teams to enhance the regional agency management methodology and ensure consistent application of TikTok LIVE standards.
• Contribute to regional business planning, operational governance, and performance reporting for the LIVE creator agency ecosystem.

Qualifications and Requirements

• Bachelor's degree or above.
• A deep passion for TikTok, mobile entertainment, social media, and popular culture.
• Experience within the live-streaming industry and a strong understanding of the latest live-streaming trends.
• Proven experience in regional strategy, business operations, governance, analytics, partner enablement, or cross-functional program management within a technology, media, entertainment, social media, or creator economy business.
• Fluency in Arabic is required for this role.

Required Skills

• Agency Management
• Strategy Development
• Governance Frameworks
• Performance Analytics
• Partner Enablement
• Cross-functional Program Management
• Live-streaming Industry Expertise
• Mobile Entertainment Knowledge
• Social Media Dynamics
• Understanding of Popular Culture

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.