Director of Operations & Growth – E-Commerce

Location: Riyadh / Dubai
Job Type: Full-Time
Experience: Director Level (8–15 years)

We are hiring a Director who brings strong e-commerce expertise and proven leadership across multiple departments. You will partner with the executive team to build scalable operations, drive growth, and ensure each function works toward clear outcomes. This role requires an ownership mentality, fast decision-making, and the ability to manage complexity across sales, product, marketing, finance, and operations.

Responsibilities

Strategic Leadership

• Translate executive strategy into operational plans, KPIs, and department roadmaps.

• Lead cross-functional coordination between Sales, Marketing, Product, Operations, and Customer Success.

• Drive quarterly planning, performance tracking, and reporting.

Operational Excellence

• Build structured workflows, SOPs, and operational systems that can scale.

• Improve daily operational performance across onboarding, catalog quality, order flow, and support.

• Identify root causes of operational challenges and implement long-term fixes.

• Maintain service levels and improve overall process efficiency.

E-Commerce and Commercial Growth

• Strengthen seller performance across active accounts.

• Improve category penetration, listing quality, and selection expansion.

• Drive adoption of marketing tools, brand store optimization, and conversion programs.

• Analyze SKU gaps and coordinate with sellers to upload missing inventory.

Team and Department Management

• Lead department managers and support them in hitting targets.

• Recruit, coach, and develop high-performing teams.

• Establish a culture of ownership, speed, and accountability.

Product & Technology Collaboration

• Work closely with product and engineering teams to refine integrations, dashboards, and reporting tools.

• Provide structured insights from the field to guide product development.

• Ensure teams use internal systems properly and maintain data accuracy.

Partnerships & Ecosystem

• Build and manage relationships with marketplaces, logistics providers, POS companies, and agencies.

• Support commercial negotiations and integration discussions.

• Drive ecosystem expansion that accelerates seller performance and GMV.

Requirements

• 8–15 years of experience in e-commerce, retail, marketplace operations, or multi-department leadership roles.

• Proven track record leading managers and multiple departments in fast-growth companies.

• Deep understanding of marketplace dynamics (Amazon, Noon, Trendyol, etc.).

• Experience designing scalable processes and operational frameworks.

• Strong strategic planning and execution ability.

• Data-driven mindset with strong analytical skills.

• Ability to thrive in fast-paced startup environments.

• GCC market experience preferred.

Key Skills

• Multi-department operational leadership

• E-commerce performance management

• Strategic planning and execution

• P&L awareness and commercial decision-making

• Process and workflow design

• Cross-functional communication

• Team building and mentorship

• High ownership and fast problem solving

• Startup mindset and executor

What We Offer

• Director-level leadership role with significant influence on company growth

• Opportunity to design the operational structure of a fast-scaling organization

• Exposure to executive decision-making and strategic planning

• Competitive package with performance incentives

• High autonomy to build, scale, and lead multiple departments

• Executive Support:
  • Manage and maintain executive calendars, including scheduling meetings, appointments, and travel arrangements.
  • Serve as the primary point of contact between executives, internal teams, and external stakeholders.
  • Prepare and edit correspondence, presentations, reports, and other documents.
  • Uphold strict confidentiality and handle sensitive information with professionalism.
• Operations & Coordination:
  • Organize and oversee meetings, including preparing agendas, recording minutes, and tracking action items.
  • Coordinate and manage special projects and initiatives as assigned.
  • Assist in the preparation of reports, summaries, and data analyses to support executive decision-making.
  • Streamline administrative processes to ensure efficient and effective workflow.
• Travel & Logistics:
  • Plan and coordinate domestic and international travel, including itineraries, accommodations, and expense reports.
  • Manage logistics for internal and external meetings, events, and engagements.
• Communication & Relationship Management:
  • Serve as a liaison between executives and employees, clients, vendors, and external partners.
  • Draft, review, and send professional emails and communications on behalf of executives.
  • Build and maintain positive working relationships across the organization.

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• 1–3 years of experience as an Executive Assistant or in a similar administrative role.
• Exceptional written and verbal communication skills.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and productivity tools (Google Workspace, project management platforms).
• Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
• High level of discretion, integrity, and professionalism.

• Strong problem-solving and critical-thinking skills.
• Experience supporting C-level executives.
• Ability to work independently while managing multiple high-priority tasks.
• Excellent interpersonal and relationship-building abilities.
• Tech-savvy and adaptable to new systems, tools, and technologies.

• Ensure compliance with HR guidelines and manage employment contracts in both English and Arabic.
• Handle monthly registrations with QIWA and GOSI.
• Manage health insurance registrations and renegotiations.
• Oversee Workday management and attendance records.
• Prepare payroll inputs and verify payslips.
• Manage visa renewals for employees.
• Oversee recruitment and training initiatives.

• Bachelor's degree in Human Resources or a related field preferred.
• A minimum of two years of experience in an HR administrative role.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with HRIS systems, particularly Workday, is desired.

• Attend meetings and record minutes accurately
• Prepare professional PowerPoint presentations and Word documents
• Organize and coordinate meetings and follow up on action items
• Follow up on post meeting action items and ensure timely completion
• Track tasks and deadlines using project management tools such as Asana and Wrike
• Coordinate with relevant teams to ensure timely execution of assigned tasks
• Prepare weekly progress reports summarizing completed and pending work
• Manage schedules and appointments
• Maintain organized filing systems and documentation
• Prepare agendas, meeting materials, and supporting documents
• Serve as a primary point of contact for internal and external stakeholders
• Prepare reports, summaries, and structured documents to support decision making
• Handle sensitive and confidential information with professionalism
• Provide administrative support as needed

• Excellent English communication skills, written and spoken
• Strong clerical and documentation skills
• Proficiency in Microsoft Office Word Excel PowerPoint Outlook
• Strong organizational and multitasking abilities
• Experience in scheduling and meeting coordination
• Ability to prepare reports and structured documents
• High attention to detail and strong follow up skills
• Ability to manage multiple priorities under pressure
• Experience using project management tools Asana and Wrike is a plus
• Previous experience in a similar administrative role is preferred
• Familiarity with multicultural and international environments is an advantage

• Assist with day-to-day operations of the HR functions and duties.
• Support HR-related inquiries or requests.
• Engage in recruitment activities, including sourcing candidates, scheduling interviews, and coordinating employee onboarding.
• Implement HR policies and ensure compliance with local labor regulations.
• Manage all employee-related matters efficiently.
• Coordinate HR projects such as trainings, meetings, and surveys.
• Perform other duties as assigned.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• A minimum of 1-3 years of experience in HR coordination or administration, preferably in multinational companies.
• Good understanding of Saudi labor laws and HR best practices.
• Experience with recruitment processes, onboarding, and HR documentation.
• Strong organizational and communication skills.
• Proficiency in MS Office, HRIS systems, and payroll processes.

Position Type: Hybrid (Mostly remote with occasional in-person support)Compensation: Starting at 1,500 for the first month, with potential increases based on performanceStart Date: ASAP

Overview

A fast-paced entrepreneurial environment requires a reliable, adaptable assistant to help manage day-to-day responsibilities, communication, and organizational tasks. This role involves working closely with the head of the company to keep operations smooth and efficient.

Role Responsibilities

• Manage calls, messages, calendars, and online communication
• Serve as a point of contact with clients, partners, and staff
• Organize documents, track tasks, and assist with project coordination
• Provide general operational support, both remotely and during occasional in-person sessions
• Handle errands or personal tasks as needed
• Maintain confidentiality and represent the executive professionally

Requirements

• Strong communication skills and conversational English
• Highly trustworthy, discreet, and comfortable working in close collaboration
• Flexible mindset and open to a variety of tasks
• Professional demeanor when speaking with clients or employees
• Comfortable with a hybrid arrangement (remote + occasional on-site)
• Ability to work independently and anticipate needs

Ideal Candidate

• Adaptable, positive, and able to work in a dynamic environment
• Values discretion and professionalism
• Comfortable supporting a busy executive across both business and personal tasks
• Reliable presence who can step in when needed without being micromanaged

Benefits

• Flexible hours and manageable workload
• Potential for pay growth based on contribution and reliability
• Opportunity to gain experience in business, operations, and communication
• Work directly with an entrepreneur in a close, trust-based role

• Manage and organize schedules, appointments, and meetings for the team.
• Prepare and maintain accurate records, reports, and documentation.
• Handle correspondence, including emails and phone calls, efficiently and professionally.
• Assist in the preparation of presentations and other office materials.
• Coordinate office activities and events to promote a positive work environment.
• Maintain office supplies and inventory, ensuring availability as needed.
• Perform various administrative tasks as assigned by management.

• Proven experience as a secretary or in a similar administrative role.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to maintain confidentiality and handle sensitive information.
• High school diploma; additional qualifications as a personal assistant or secretary are a plus.

• Managing executive calendars, scheduling meetings, and coordinating appointments.
• Organizing and preparing documents, reports, presentations, and correspondence.
• Handling communication on behalf of executives, including drafting emails and coordinating with stakeholders.
• Coordinating travel logistics and accommodation arrangements.
• Maintaining organized filing systems for efficient information retrieval.
• Supporting preparation of proposals, executive summaries, and project documentation.
• Assisting in meeting preparations, including agenda creation and minutes-taking.
• Liaising with teams, partners, and clients to ensure seamless information flow.
• Managing confidential information with discretion.
• Tracking tasks, deadlines, and facilitating special projects as required.
• Coordinating and managing company partnerships.
• Attending real estate events and conferences on behalf of management.
• Staying updated on relevant regulations and market trends.
• Assisting in identifying new investment opportunities through research.

• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks and effectively prioritize.
• High level of discretion with confidential matters.
• Proficient in Office software and productivity tools.
• Strong coordination and problem-solving skills.
• Previous experience supporting executives is preferred.
• Bachelor’s degree in Business Administration or related field.

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and supportive working environment.

• Prepare employment contracts and offer letters for new joiners.
• Add new employees to Workday and maintain HR data securely.
• Enrol new joiners in training and health insurance.
• Manage employee files and maintain data confidentiality.
• Coordinate with the PR officer for visa processes.
• Manage office supplies and equipment, ensuring a professional office environment.
• Support and organise office events and meetings.
• Liaise with various departments for collaborative tasks.

• Excellent communication skills in English and Arabic.
• Previous experience in facilities and administration management.
• Strong interpersonal and client service skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of Saudi employment legislation.

• Coordinate administrative procedures and recruitment processes.
• Manage leavers/joiners administration and liaise with various departments and contractors.
• Maintain and produce reports and records to ensure smooth HR department functioning.
• Initiate and process employment requisitions and consult on job descriptions and advertisements.
• Develop and maintain confidential employee files and databases.
• Coordinate employee performance appraisals and track annual and sick leave.
• Prepare monthly HR reports and other statistical documents as required.
• Conduct departmental training and HR orientation for new hires.

• Understanding of hotel operations and effective communication skills.
• Strong planning and supervisory abilities.
• Ability to adapt and focus on customer service.
• Self-motivated with a positive attitude and strong social skills.
• Result-oriented with good teamwork and leadership qualities.

• Executive Support: Manage the Regional Head’s calendar, schedule meetings, and coordinate appointments.
• Travel & Logistics: Organize complex travel itineraries and coordinate logistics for business events.
• Administrative Management: Maintain organized files and documentation, track deadlines, and support report preparation.
• Communication & Coordination: Act as a point of contact, drafting professional communications and liaising with internal teams.

• Bachelor’s degree in Business Administration or related field.
• Minimum 5 years of experience in a similar role.
• Excellent written and verbal communication skills in English; Arabic is a plus.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills and ability to multitask.
• Integrity in handling confidential information.

Responsibilities:

• Provide advanced administrative support to the executive and their leadership team.
• Serve as a trusted confidante and liaison, managing sensitive information with discretion.
• Build and maintain crucial relationships within the organization and with external partners.
• Facilitate travel arrangements and coordinate global business meetings.
• Utilize office management skills and technical tools to enhance effectiveness.

Requirements:

• 3-5 years of relevant work experience.
• Fluency in Arabic and English (written and spoken).
• Exceptional attention to detail and strong organizational skills.
• Proficiency in Outlook, Microsoft Teams, Excel, and PowerPoint.

If you are motivated, dedicated, and adaptable, we invite you to apply!

• Manage executives' calendars and schedule meetings.
• Assist executives in preparing for meetings, including taking minutes.
• Respond to emails and document requests on behalf of executives.
• Draft and format reports, presentations, and other documents.

• Excellent communication skills in English, both written and spoken.
• Willingness to travel internationally as required.
• Experience in project or investment-related fields is a plus.
• Proficient in Microsoft Office Suite.
• Strong organizational skills and ability to manage multiple priorities.

• Manage full-cycle recruitment within government-supported employment programs.
• Develop talent pipelines through universities, local job fairs, and HRDF partnerships.
• Collaborate with MHRSD and HRDF to maintain compliance with Saudization quotas.
• Post job vacancies on Qiwa, TAQAT, and other approved government platforms.
• Screen, interview, and recommend candidates utilizing structured interview best practices.
• Maintain detailed recruitment records in alignment with Article 17 of the Implementing Regulations.
• Coordinate Tamheer application processes and onboarding.
• Track and report Saudization metrics, providing compliance dashboards monthly.
• Collaborate with payroll and GOSI to register new hires promptly.
• Stay updated on MHRSD updates and Labor Law amendments.

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3–5 years of recruitment experience in the Saudi market, with preference for government roles.
• Strong understanding of Saudi Labor Law and Nitaqat frameworks.
• Familiarity with HRDF and relevant employment platforms.
• Excellent stakeholder management and reporting skills.
• Fluent communication in English.

• Coordinating schedules, appointments, and meetings seamlessly.
• Ensuring clear communication and effective follow-up on multiple tasks and priorities.
• Utilizing strong time management skills and a process-oriented approach.

Business Manager needed to lead strategic initiatives, drive operational excellence, and achieve organizational goals. Responsibilities include developing business plans, managing cross-functional teams, and analyzing market trends to identify growth opportunities. The ideal candidate will have strong leadership skills, financial acumen, and the ability to build relationships with key stakeholders.

• Executive Support:
  • Manage and prioritize the CEO’s complex calendar.
  • Screen and respond to incoming communications.
  • Prepare agendas, briefing materials, and meeting minutes.
  • Coordinate travel arrangements and expense reporting.
• Stakeholder Management:
  • Liaise between the CEO and senior leadership, board members, and clients.
  • Maintain confidentiality and handle sensitive information.
  • Draft correspondence and presentations on behalf of the CEO.
• Operational Efficiency:
  • Proactively manage the CEO’s priorities and workflow.
  • Follow up on action items for accountability.
• Governance and Compliance:
  • Assist in preparing board materials and maintaining corporate records.
  • Coordinate with Legal, Finance, and HR on documentation.

• 5+ years of experience supporting C-level executives.
• Exceptional organizational and time management skills.
• Strong written and verbal communication skills.
• High level of discretion and professionalism.
• Proficient in Microsoft 365, Google Workspace, and productivity tools.
• Bachelor’s degree preferred; equivalent work experience considered.

• Maintaining calendars, resolving conflicts promptly.
• Coordinating meeting and travel arrangements.
• Setting up conference calls and notifying participants.
• Creating documents, reports, presentations, and spreadsheets.
• Assisting in research projects and maintaining contact lists.
• Organizing client and employee events when necessary.
• Supporting day-to-day operations of the office.

• Strong experience in administrative support.
• Excellent communication skills.
• Proficient in Microsoft Office applications.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Attention to detail and ability to maintain confidentiality.