Crowd Management Manager Jobs in Riyadh

About the Role

SAB is seeking a skilled and experienced Reconciliation Center of Excellence Manager to join its Finance department in Riyadh, Saudi Arabia. This full-time position is essential for ensuring the accuracy, timeliness, and integrity of all financial reconciliations across the company. The role involves establishing robust reconciliation policies and processes, overseeing daily operations, and driving continuous improvement initiatives. This is an opportunity to lead a critical finance function, contributing to the company's financial health and compliance, and ensuring alignment with regulatory expectations, including those from SAMA.

Key Responsibilities

• Supervise the overall reconciliation function, ensuring accuracy and timeliness across all company accounts.
• Establish and maintain comprehensive reconciliation policies, processes, and escalation standards.
• Oversee daily, weekly, and monthly reconciliations for high-impact company accounts.
• Support the review and approval of reconciliations, and monitor aging items to ensure prompt issue resolution.
• Ensure that Service Level Agreements (SLAs) and quality targets for reconciliations are consistently achieved.
• Coordinate with Finance, Risk, and Audit teams for control reviews and exception reporting.
• Introduce process improvements and automation initiatives, leveraging systems such as SAP or similar platforms.
• Prepare management reports and dashboards to track and communicate reconciliation performance.
• Ensure alignment with SAMA control and financial reporting expectations.
• Contribute to process improvement and automation activities within the reconciliation function.
• Maintain proper documentation and audit trails for all reconciliation activities.
• Track key performance indicators including review accuracy rate (%), exception closure turnaround time, and the number of recurring discrepancies identified.
• Monitor SLA adherence for all reviewed reconciliations.
• Ensure that bank procedures on General Ledger (GL) controls are appropriately aligned with Group best practices.
• Perform quality checks on GL data to ensure the accuracy and consistency of certification by the line of business.
• Manage and monitor daily HUB and GL exceptions for escalation and resolution, providing technical assistance and guidance to other departments to ensure accuracy in the process.
• Manage the maintenance of GL, Interest, HUB, and ALF (Automated Ledger Feed) data.
• Supervise monthly GL accounts certification closing activities in line with internally developed requirements.
• Monitor and maintain the GL ownership tree with approval authorities as per SAB standards.
• Liaise with internal and external auditors to ensure accounts are prepared in a legally compliant manner.
• Coordinate the successful implementation of auditors' recommendations and report progress to management.
• Manage the department to review and identify Risk Control Analysis (RCA) to ensure proper coverage of all critical activities in line with internal control compliance.
• Generate requisite reports (weekly, monthly, ad-hoc) and ensure timely submission to facilitate decision-making.
• Generate reports on discrepancies and anomalies highlighted in the accounting cycle through ledger maintenance.
• Participate in developing plans, systems, and internal processes as required to govern all aspects of the general ledger function per SAB's established policies.
• Undertake other ad-hoc tasks to strengthen the internal control of the finance department.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration.
• 3-5 years of experience in accounting, reconciliation, or financial control.
• A minimum of 2 years in a supervisory or managerial reconciliation role.
• Prior working experience on Oracle, Excel, or custom reconciliation software.
• Solid understanding of reconciliation principles and financial controls.
• Familiarity with IFRS/SOCPA and regulatory compliance in Saudi Arabia.
• Familiarity with banking products and services.
• Holding a professional certification in Accountancy is highly preferable.

Required Skills

• Reconciliation
• Financial Controls
• SAP
• Oracle
• Excel
• IFRS
• SOCPA
• Regulatory Compliance
• Banking Products and Services

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

• Prepare and maintain project schedules and timelines.
• Coordinate between different departments (Marketing, Procurement, Finance, Suppliers, etc.).
• Monitor task execution and ensure deliverables are completed on time.
• Organize meetings and prepare meeting minutes.
• Prepare and submit periodic project progress reports.
• Follow up on contracts, proposals, approvals, and project-related documentation.
• Identify potential risks, delays, and issues, and escalate them to management when necessary.
• Coordinate with suppliers, vendors, and external partners.
• Maintain and organize all project documentation and records.

About the Role

AeroProfessional Limited is recruiting a Senior Officer Logistics for its client, Riyadh Air. Riyadh Air is a new national carrier headquartered in Riyadh, Kingdom of Saudi Arabia, focused on developing world-class aviation operations and supply chain capabilities to support its expanding fleet and operational needs.

In this role, you will be essential in ensuring the effective planning, coordination, and execution of logistics activities. This position is critical for supporting maintenance operations, managing Aircraft on Ground (AOG) events, and contributing to strategic operational initiatives, all while adhering to aviation and trade regulations.

Key Responsibilities

• Ensure the effective planning, coordination, and execution of logistics activities.
• Support maintenance operations through efficient logistics management.
• Manage logistics for Aircraft on Ground (AOG) events to minimize downtime.
• Contribute to strategic operational initiatives through logistical support.
• Maintain compliance with all relevant aviation and trade regulations.

Qualifications and Requirements

• Ability to obtain the right to live and work in Saudi Arabia.
• A Bachelor's degree in Logistics, Supply Chain, Aviation Management, or a related field.
• A minimum of 4 years of logistics experience specifically within the aviation or aerospace industry.
• Demonstrated experience in international shipping and customs procedures.

Required Skills

• Proficiency in logistics tracking systems.
• Experience with Enterprise Resource Planning (ERP) tools.
• Familiarity with AMOS software.
• Strong command of Microsoft Office Suite.
• In-depth knowledge of IATA Dangerous Goods Regulations (DGR).
• Understanding of GACA import/export regulations.
• Expertise in aviation customs compliance.
• Skills in international shipping.
• Proficiency in customs procedures.

Additional Information

This is a permanent, full-time position based in Riyadh, Saudi Arabia. The role offers a comprehensive benefits package, including a housing allowance, travel allowance, staff travel benefits, children's education allowance, and relocation support.

Opportunities for career progression are available within the organization. The application process involves submitting a CV and documents to AeroProfessional, followed by a telephone interview. Approved candidates will then apply on the client's portal, proceeding through online interviews and potentially a third face-to-face interview.

Job Reference: JOB-2083

About the Role

Riyadh Air (RX), headquartered in Riyadh, is establishing itself as the new national airline with a vision to transform Saudi Arabia into a global aviation and trade hub. Operating as a digitally native airline, Riyadh Air aims to connect the Kingdom to over 100 destinations, shaping the future of air travel.

Role Overview

We are seeking an aviation logistics professional to join our team as an Officer Logistics. This role is crucial for supporting the day-to-day execution of logistics activities, ensuring the timely and compliant movement of aircraft parts and materials across our network. You will play a key part in supporting maintenance and operational requirements by coordinating shipments, monitoring deliveries, and responding to time-critical and AOG (Aircraft On Ground) needs. The position involves managing inbound and outbound logistics activities across domestic and international routes, collaborating closely with freight forwarders, transport providers, and customs brokers to ensure delivery reliability. A core function will be to track and trace shipments end-to-end, proactively addressing any delays, disruptions, or risks that could impact aircraft availability.

Key Responsibilities

• Support the day-to-day execution of logistics activities to ensure the timely and compliant movement of aircraft parts and materials across the network.
• Coordinate shipments to support maintenance and operational requirements.
• Monitor deliveries and respond to time-critical and AOG needs.
• Manage inbound and outbound logistics activities across domestic and international routes.
• Collaborate with freight forwarders, transport providers, and customs brokers to ensure delivery reliability.
• Track and trace shipments end-to-end.
• Proactively address delays, disruptions, or risks that could impact aircraft availability.
• Ensure shipments adhere to aviation, customs, and trade regulations.
• Manage the handling of dangerous goods in line with IATA and ICAO requirements.
• Maintain accurate shipping documentation and auditable records to support regulatory, quality, and audit standards.

Qualifications and Experience

• Degree qualified.
• Minimum of 4 years of experience in logistics, supply chain, aviation management, or a related field.
• Hands-on experience in aviation or aerospace logistics.
• Experience with international shipping and customs processes.
• Solid understanding of freight forwarding, bonded logistics, and aircraft part movement.
• Exposure to time-critical or AOG environments.

Required Skills and Attributes

• Logistics and Supply Chain Management expertise.
• Aviation Management knowledge.
• Proficiency in International Shipping and Customs Processes.
• Experience with Freight Forwarding, Bonded Logistics, and Aircraft Part Movement.
• Familiarity with Time-Critical Logistics and AOG Support.
• Capability in Dangerous Goods Handling, adhering to IATA and ICAO Regulations.
• Proficiency with Logistics Tracking Systems and standard office tools.
• Strong operational discipline and high attention to detail.
• Ability to remain calm and effective under pressure in a dynamic operational setting.
• Comfort in coordinating with multiple stakeholders and managing shipment priorities.
• Effective problem-solving and coordination skills.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Mawhiba is seeking a Customer Experience Unit Manager to lead and develop the organization's customer experience function. This role is critical for enhancing customer journeys, driving satisfaction, and ensuring a consistent customer experience across all touchpoints. The Customer Experience Unit Manager will serve as the voice of the customer, providing feedback, insights, and analysis to support service improvement decisions and strategic initiatives.

Key Responsibilities

• Lead and develop the customer experience function by improving customer journeys, enhancing satisfaction, and ensuring a consistent customer experience across all touchpoints.
• Represent the voice of the customer within the organization and support service improvement decisions through feedback, complaints, surveys, and performance insights.
• Design comprehensive customer journey maps for various customer segments.
• Analyze customer touchpoints across all channels to identify opportunities for enhancement and improvement.
• Develop and implement unified customer experience standards and guidelines to ensure consistency.
• Identify customer experience gaps and collaborate with relevant departments to implement effective solutions.
• Conduct customer satisfaction surveys, including Net Promoter Score (NPS) and other feedback mechanisms.
• Analyze customer feedback, complaints, and observations to pinpoint service challenges and areas for development.
• Prepare detailed Customer Experience (CX) reports, identifying trends, insights, and key performance indicators.
• Provide strategic recommendations to enhance service quality and elevate overall customer satisfaction.
• Lead and manage customer experience improvement initiatives in collaboration with internal stakeholders.
• Support the standardization of service practices across the entire organization.
• Foster and promote a customer-first culture throughout the organization.
• Train and provide ongoing support to frontline employees on best practices in customer service and positive customer interaction.
• Lead, guide, and mentor the customer experience team, fostering a high-performance environment.
• Set clear performance objectives for the team, provide necessary support, and monitor team performance against goals.
• Align team activities and performance with the organization's values and strategic objectives.

Qualifications and Requirements

• Bachelor's degree in Public Relations, Corporate Communication, Business Administration, or a closely related field.
• A minimum of 7 years of total professional experience.
• At least 4 years of dedicated experience in Customer Experience roles.
• A minimum of 2 years of experience in a leadership or management position.
• Demonstrated strong experience in customer journey mapping, touchpoint analysis, NPS implementation and analysis, customer surveys, complaints analysis, CX reporting, and service improvement strategies.

Required Skills

• Customer Journey Mapping
• Touchpoint Analysis
• Net Promoter Score (NPS)
• Customer Surveys and Feedback Analysis
• Complaints Analysis and Resolution
• Customer Experience (CX) Reporting
• Service Improvement Strategies
• Leadership and Team Management
• Customer Experience Design
• Customer Satisfaction Measurement and Enhancement
• Performance Analysis

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a leader with over 10 years of experience in relevant fields, including significant experience in customer experience and leadership.

About the Role

Deutsche Bahn (DB) Engineering & Consulting, a division of the global railway leader DB Group, is seeking a Senior Cybersecurity Specialist (f/m/d) to join its operations in Riyadh, Saudi Arabia. DB Engineering & Consulting focuses on delivering advanced infrastructure, mobility, and transport solutions, leveraging 180 years of rail expertise to shape sustainable economic development and modern mobility. This position is integral to safeguarding the cybersecurity of major infrastructure projects within the Kingdom.

Key Responsibilities

• Lead the development, review, and approval of project-wide cybersecurity governance frameworks, methodologies, and security architectures, covering IT, OT, and rail control systems.
• Review and approve cybersecurity-related technical submittals, designs, and system architectures from the D&B Contractor, ensuring compliance with ISO/IEC 27001/27002, IEC 62443, and KSA NCA requirements.
• Conduct and oversee comprehensive cyber risk assessments, threat modeling, and vulnerability analyses for systems including signaling, rolling stock interfaces, OCC/TCC systems, telecoms, AFC, PSDs, SCADA, and depot systems.
• Ensure the effective implementation of security controls for authentication, authorization, encryption, access management, network segmentation, and intrusion detection/prevention.
• Oversee the integration of cybersecurity measures across various systems and interfaces to protect against threats such as hacking, malware, spoofing, denial-of-service attacks, and unauthorized access.
• Provide support for cybersecurity assurance during testing and commissioning phases, including security validation, coordination of penetration testing, and verification of operational readiness.
• Coordinate cybersecurity matters with PMCM teams, the D&B Contractor, system suppliers, the O&M Entity, and Employer stakeholders to resolve identified risks and non-conformities.
• Prepare executive-level cybersecurity reports, risk registers, compliance assessments, and actionable recommendations for Employer review.

Qualifications and Requirements

• A Bachelor's degree in Cybersecurity, Computer Science, Information Security, Systems Engineering, or a related discipline.
• Over 10 years of professional experience, with a significant portion dedicated to cybersecurity leadership for large-scale rail, metro, or critical infrastructure projects, including operational technology (OT) and safety-critical systems.
• Expert knowledge of cybersecurity standards and frameworks, including ISO/IEC 27001/27002, IEC 62443, EN 50129 (security aspects), and KSA NCA controls.
• Proven ability to define cybersecurity architectures, policies, risk frameworks, and assurance processes in complex multi-contract environments.
• Strong understanding of cyber risks associated with automated metro operations, signaling/ATC, OCC/TCC, telecom networks, and data platforms.
• Demonstrated analytical skills to assess cyber threats, evaluate vulnerabilities, and recommend effective risk mitigation strategies.
• Excellent leadership, coordination, and communication skills for engaging with senior stakeholders, contractors, regulators, and Employer representatives.
• High professional integrity, discretion, and authority suitable for a senior specialist role on a major infrastructure project.

Required Skills

• Cybersecurity governance frameworks and methodologies
• Security architecture design and implementation
• IT and OT security principles
• Rail control systems security
• Adherence to ISO/IEC 27001/27002, IEC 62443, and KSA NCA requirements
• Cyber risk assessments, threat modeling, and vulnerability analyses
• Security for signaling systems, rolling stock interfaces, OCC/TCC systems, telecoms, AFC, PSDs, SCADA, and depot systems
• Authentication, authorization, encryption, and access management
• Network segmentation and intrusion detection/prevention
• Prevention of hacking, malware, spoofing, denial-of-service, and unauthorized access
• Security validation and penetration testing coordination
• Readiness verification for operational launch
• Risk and non-conformity resolution
• Executive reporting, risk register management, and compliance assessments
• Leadership, coordination, and communication
• Understanding of EN 50129 (security aspects)
• Awareness of cyber risks in automated metro operations, signaling/ATC, OCC/TCC, telecom networks, and data platforms
• Analytical ability and risk mitigation strategy development
• Professional integrity, discretion, and authority

Work Environment and Support

This is a full-time position based in Riyadh, Saudi Arabia. DB Engineering & Consulting supports employee development through a global onboarding program, intercultural training, and career advancement opportunities. Employees benefit from attractive working conditions and competitive compensation aligned with local standards. Relocation and immigration assistance are provided to facilitate international employment.

About the Role

AtkinsRéalis is seeking a Service & Maintenance Expert (AVM) with extensive experience to join its team in Riyadh, Saudi Arabia. This senior technical position is responsible for overseeing Intelligent Transportation Systems (ITS) maintenance activities, ensuring high-quality service delivery that meets passenger and employer expectations. The AVM Asset Specialist will contribute to shaping asset management strategies and maintaining the reliability of critical infrastructure and fleet assets.

This full-time position requires a professional with over 10 years of dedicated experience in infrastructure and fleet asset management, demonstrating a strong understanding of ITS maintenance and operational excellence. The role is instrumental in ensuring the smooth functioning and continuous improvement of asset management operations.

Key Responsibilities

• Oversee and verify all Intelligent Transportation Systems (ITS) maintenance activities to ensure the highest quality and compliance standards are met.
• Measure, evaluate, and implement necessary adjustments to contractor performance to optimize service delivery.
• Supervise the mobilization and readiness of ITS contractors, ensuring they are fully prepared to commence operations.
• Review and approve contractor submissions, including detailed asset and maintenance plans, procedures, and operational instructions.
• Coordinate effectively between operators and ITS contractors to ensure seamless integration and efficient workflow.
• Monitor, audit, and report on Service Level Agreements (SLA) to ensure all contractual obligations are fulfilled.
• Provide expert advice and strategic recommendations on asset management for both infrastructure and fleet assets.
• Supervise the execution of preventive and corrective maintenance for station equipment and fleet assets.
• Liaise with vendors to ensure timely and effective delivery of services and support.
• Assure adherence to SLAs and maintain high standards of asset reliability and performance.

Qualifications and Requirements

• A minimum of 10 years of technical experience specifically in infrastructure and fleet asset management.
• A Bachelor's degree in Engineering, Transport Systems, or a closely related field.
• Proven ability to supervise teams and effectively oversee contractor operations.
• A strong aptitude for resolving operational challenges and ensuring consistent SLA compliance.

Required Skills

• Expertise in ITS maintenance and operations.
• Proficiency in contractor performance evaluation and management.
• Skilled in ensuring high standards of service delivery.
• Comprehensive knowledge of asset management strategies.
• Experience in supervising both preventive and corrective maintenance activities.
• A deep understanding of SLA compliance and monitoring.
• Strong knowledge of ITS systems, general asset management principles, and maintenance procedures.
• Excellent analytical skills for performance measurement and identification of improvement areas.
• Demonstrated leadership capabilities.
• Exceptional communication skills for effective liaison with contractors, operators, and vendors.
• Strong problem-solving abilities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within AtkinsRéalis.

About the Role

Inspira Enterprise is seeking a skilled One Identity Manager for a contractual position based in Riyadh, Saudi Arabia. As a globally recognized leader in digital and cybersecurity transformation, Inspira Enterprise combines global delivery capabilities, deep platform expertise, and strategic OEM alliances to drive large-scale transformations for enterprises worldwide. The company's commitment to cybersecurity is supported by five state-of-the-art Cyber Fusion Centers providing 24/7 global support.

This role is essential for enhancing Identity and Access Management (IAM) capabilities through the effective implementation and integration of One Identity Manager. The successful candidate will contribute to ensuring robust security and efficient access management for clients.

Key Responsibilities

• Gather business and technical requirements to assess the Joiner, Mover, Leaver (JML) process and define the integration approach for in-scope applications.
• Perform high-level assessments of application readiness, access models, provisioning requirements, dependencies, and integration gaps to support effective onboarding planning.
• Execute application integrations, including establishing connectivity, managing account aggregation, and configuring provisioning flows.
• Engage with stakeholders onsite to conduct workshops, collect essential inputs, resolve design points, and coordinate implementation activities.
• Deliver key project deliverables such as assessment findings, integration recommendations, onboarding documentation, and comprehensive knowledge transfer materials.

Qualifications and Experience

• Strong IAM engineering experience with a focus on One Identity Manager.
• Proven experience in application onboarding processes.
• Demonstrated ability in requirements gathering and integration design.
• Experience providing testing support.
• Skilled in stakeholder coordination.
• Familiarity with the Joiner, Mover, Leaver (JML) process.
• Experience in application readiness assessment, access model assessment, provisioning requirements assessment, and integration gap assessment.
• Proficiency in application integrations, including connectivity, account aggregation, and provisioning flows.
• Experience conducting workshops and delivering knowledge transfer.
• 5-10 years of relevant experience is required.
• Preference will be given to candidates preferably certified in One Identity.

Required Skills

• One Identity Manager
• IAM Engineering
• Application Onboarding
• Requirements Gathering
• Integration Design
• Testing Support
• Stakeholder Coordination
• JML Process
• Application Readiness Assessment
• Access Model Assessment
• Provisioning Requirements Assessment
• Integration Gap Assessment
• Application Integrations (Connectivity, Account Aggregation, Provisioning Flows)
• Workshop Facilitation
• Knowledge Transfer

Work Location and Type

This is a contractual position located in Riyadh, Saudi Arabia.

Job Title: Technical Business Follow-up Officer (Liaison with the Technical Provider) Reports to: Management / Operations Manager Job Type: Full-time

Overall Objective of the Job Follow up on the technical works of the contracted company and supervise its outputs to ensure compliance with the company's requirements, timelines, and agreed-upon standards, and act as a liaison between the company's management and the technical provider.

Main Duties and Responsibilities

• Follow up on the workflow at the technical company daily and ensure adherence to the timeline and delivery phases.
• Review outputs and deliveries before approval and ensure compliance with the agreed-upon requirements and specifications.
• Document the company's requirements and translate them into clear tasks for the provider and follow up on their implementation.
• Prepare periodic reports (weekly/monthly) on the percentage of completion, outstanding issues, and risks, and submit them to management.
• Follow up on contract items and Service Level Agreement (SLA) and ensure the provider's compliance with them.
• Manage coordination meetings with the technical company and document their minutes and decisions.
• Receive reports and observations from company employees and follow up on their processing with the provider until closure.
• Follow up on technical support and maintenance and ensure problem resolution within the specified timeframe.
• Review invoices and dues against what has actually been delivered before approving them for payment.
• Organize and securely archive documents, contracts, login credentials, and permissions.

Educational Qualifications

Cafe Manager and Operator Required

We are looking for a professional cafe manager and operator with practical experience in operating and managing successful cafes, characterized by the ability to develop products and innovate marketing and operational ideas that increase sales and improve customer experience.

Key Responsibilities:

• Daily management and operation of the cafe.
• Continuous development of products and menus.
• Innovation of new marketing and operational ideas.
• Raising the level of service and quality.
• Monitoring sales and costs and achieving targets.
• Training and managing the work team.

About the Project Coordinator Role

Resilience is seeking a motivated and organized Project Coordinator to join its Project Management Department. This full-time position is based in Riyadh, Saudi Arabia, and is suitable for recent graduates or individuals with up to one year of relevant experience. The Project Coordinator will provide essential support to Project Managers, assisting in the planning, coordination, and tracking of project activities to ensure effective progress towards project timelines and objectives.

Key Responsibilities

• Support Project Managers in the comprehensive planning and coordination of all project activities.
• Proactively follow up on project tasks, key milestones, and critical deliverables to ensure timely progress.
• Prepare essential project documentation, including meeting agendas, minutes of meetings (MoM), and action trackers.
• Coordinate effectively with internal teams and stakeholders to facilitate the timely completion of assigned tasks.
• Maintain accurate and organized project documentation and records for easy access and reference.
• Assist in the preparation of clear and concise project status reports and presentations for stakeholders.
• Monitor project schedules diligently and escalate any potential delays or issues to the Project Manager promptly.
• Provide administrative and operational support for various activities related to project execution.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Project Management, Information Systems, Engineering, or a closely related field.
• Fresh graduate or possess up to one year of relevant professional experience.
• Demonstrate strong organizational abilities and excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite, with a particular emphasis on Excel and PowerPoint.
• Ability to effectively manage multiple tasks simultaneously and thrive in a fast-paced work environment.
• A basic understanding of project management concepts is preferred.
• Possession of a CAPM certification or completion of project management training is considered a significant advantage.
• Must be of Saudi Nationality.

Required Skills

• Project Coordination
• Communication Skills
• Stakeholder Management
• Documentation Management
• Reporting and Presentation Skills

Work Environment and Details

This is a full-time role based in Riyadh, Saudi Arabia. The position offers an opportunity to develop foundational project management skills within a dynamic environment.

About the Role

ACOUSTIEG, a Saudi Arabian company established in 2018 specializing in acoustic treatment and sound isolation, is seeking a Foreign Purchasing & Logistics Specialist. This full-time position, based in Riyadh, is integral to managing international procurement and coordinating logistics operations. The role supports the company's innovative solutions across healthcare, education, residential, and commercial sectors by ensuring efficient supply chain processes and effective supplier relationships.

Key Responsibilities

• Manage international sourcing and procurement activities for materials and services.
• Evaluate and negotiate terms and pricing with overseas suppliers to ensure cost-effectiveness and quality.
• Coordinate import and export operations, including documentation and customs clearance.
• Monitor logistics processes from origin to destination to ensure timely and efficient delivery.
• Track shipments in real-time and proactively resolve operational issues.
• Ensure compliance with international trade regulations and company procedures.
• Liaise with internal departments to align supply requirements with project needs and production schedules.
• Analyze procurement and logistics data to identify opportunities for cost efficiency and performance improvement.

Qualifications and Requirements

• Bachelor's degree in Supply Chain Management, Logistics, or a related field.
• A minimum of 3 years of relevant professional experience in foreign purchasing and logistics.
• Strong understanding of international trade regulations and customs procedures.
• Proven experience working with shipping carriers and logistics service providers.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Experience with Enterprise Resource Planning (ERP) systems.
• Good communication skills in English, both written and verbal.

Required Skills

• Supply Chain Management
• Logistics Coordination
• International Trade Procedures
• Customs Regulations
• Shipping and Freight Management
• Microsoft Excel Proficiency
• ERP System Utilization
• Effective Communication
• Sourcing and Procurement
• Supplier Relationship Management
• Import/Export Operations

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The role is with ACOUSTIEG, a company dedicated to providing innovative solutions in acoustic treatment and sound isolation.

About the Role

TikTok LIVE is a platform that connects creators and communities in real time, offering interactive experiences and monetization opportunities. As a key component of TikTok's regional management and support function, the Regional Headquarters is seeking a Regional Agency Strategy, Governance and Enablement Manager to support TikTok group entities across the MENAT region. This role will drive the development and implementation of regional agency management strategies, training programs, performance analytics, policy enforcement, and operational governance, with local execution managed by respective operating entities.

This position is based in TikTok's KSA Regional Headquarters in Riyadh. The role provides strategic, management, governance, analytics, training, and coordination support to TikTok group entities throughout the MENAT/MENA region. It is important to note that this role does not involve direct sales, direct contracting with creators, agencies, or users on behalf of the RHQ entity, nor does it involve direct operation of local commercial activities. The execution of local market activities, contracting, and revenue-generating operations will remain with the relevant local operating entities.

Key Responsibilities

• Develop, maintain, and support the implementation of regional agency management policies, playbooks, onboarding standards, and governance processes for TikTok LIVE across the MENA/MENAT region.
• Support local operating entities in identifying, assessing, and managing MCNs, agencies, and creator organizations in accordance with approved regional standards, without directly contracting on behalf of the RHQ entity.
• Design and deliver regional training materials and enablement programs for internal teams covering agency management processes, platform policies, compliance requirements, and operational best practices.
• Analyze regional agency performance data and provide actionable recommendations to local operating entities and regional leadership regarding agency quality, category development, and creator ecosystem trends.
• Coordinate effectively with product, policy, legal, compliance, and local operations teams to enhance the regional agency management methodology and ensure consistent application of TikTok LIVE standards.
• Contribute to regional business planning, operational governance, and performance reporting for the LIVE creator agency ecosystem.

Qualifications and Requirements

• Bachelor's degree or above.
• A deep passion for TikTok, mobile entertainment, social media, and popular culture.
• Experience within the live-streaming industry and a strong understanding of the latest live-streaming trends.
• Proven experience in regional strategy, business operations, governance, analytics, partner enablement, or cross-functional program management within a technology, media, entertainment, social media, or creator economy business.
• Fluency in Arabic is required for this role.

Required Skills

• Agency Management
• Strategy Development
• Governance Frameworks
• Performance Analytics
• Partner Enablement
• Cross-functional Program Management
• Live-streaming Industry Expertise
• Mobile Entertainment Knowledge
• Social Media Dynamics
• Understanding of Popular Culture

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

Job Overview:

The e-commerce manager is responsible for managing and developing the online store and its associated digital channels, aiming to increase sales, improve customer experience, and enhance brand growth through effective operational and marketing strategies.

Tasks and Responsibilities:

• Manage and operate the online store and monitor its performance on a daily basis.
• Develop and implement plans and strategies aimed at increasing sales and achieving growth.
• Manage products and content, ensuring data, prices, and offers are continuously updated.
• Monitor digital marketing campaigns, analyze their results, and improve their performance.
• Manage social media accounts and continuously monitor their performance and growth.
• Supervise sales coming from social media channels, ensuring prompt customer responses and converting inquiries into actual sales.
• Follow up on messages, comments, and requests received through digital platforms and ensure a distinguished customer experience.
• Develop sales mechanisms through social media and improve conversion rates.
• Monitor performance indicators, analyze data, and extract necessary recommendations.
• Enhance user experience and increase the efficiency of the customer journey within the store.
• Follow up on orders, shipping, payments, customer service, and resolve operational issues.
• Manage promotional offers, loyalty programs, and seasonal campaigns.
• Coordinate with marketing, design, sales, and operations teams to achieve shared goals.
• Prepare periodic reports for management and submit development recommendations.

Required Qualifications:

• Experience in managing and operating online stores.
• Experience in managing social media accounts and turning them into effective sales channels.
• Good knowledge of digital marketing and managing advertising campaigns.
• Ability to analyze data and make decisions based on performance indicators.
• High organizational, managerial, and leadership skills.
• Proficiency in dealing with e-commerce systems and platforms.

Required Skills:

• Strategic planning.
• Project management and follow-up.
• Data analysis and report preparation.
• Managing digital content.
• Managing electronic sales and social media sales.
• Communication and coordination skills between different departments.
• Focus on improving customer experience and achieving sales targets.

Key Performance Indicators (KPIs):

• Growth in electronic sales.
• Growth in sales generated from social media accounts.
• Conversion rate from inquiries to sales.
• Average order value.
• Customer satisfaction rate.
• Repeat purchase rate.
• Customer response speed.
• Achieving sales and profitability targets.

Job Objective:

Lead and develop e-commerce business and manage digital sales channels, including the online store and social media accounts, to achieve the highest sales rates, enhance customer experience, and support brand growth

• And social media.
• Communication and coordination skills between different departments.
• Focus on improving customer experience and achieving sales targets.

Key Performance Indicators (KPIs):

• Growth in electronic sales.
• Growth in sales generated from social media accounts.
• Conversion rate from inquiries to sales.
• Average order value.
• Customer satisfaction rate.
• Repeat purchase rate.
• Customer response speed.
• Achieving sales and profitability targets.

Job Objective:

Lead and develop e-commerce business and manage digital sales channels, including the online store and social media accounts, to achieve the highest sales rates, enhance customer experience, and support brand growth