Crowd Management Manager Jobs in Riyadh

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest experience, and fostering a positive work environment for the food and beverage team. The role contributes to the continuous improvement of guest and employee satisfaction through active participation in operations and staff development.

This position involves direct supervision of restaurant and bar operations, and potentially room service. The Assistant Manager will maintain high standards of service, quality, and operational efficiency within the Financial District of Riyadh.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Contribute to menu planning and ensure the highest sanitation standards are maintained.
• Support servers and hosts on the floor during peak meal periods to ensure seamless service.
• Strive for continuous improvement in both guest and employee satisfaction.
• Identify training needs within the team and implement plans to achieve departmental goals.
• Handle employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide constructive feedback to employees based on observations of service behaviors.
• Assist in supervising daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating a clear and consistent message regarding departmental goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure strict compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with all local laws and regulations.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as necessary to ensure operational flow.
• Effectively open and close restaurant shifts.
• Interact directly with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourage employees to provide excellent customer service within established guidelines.
• Address and resolve guest problems and complaints, seeking assistance from supervisors when required.
• Actively work to improve service performance across the team.
• Set a positive example for guest relations and professional conduct.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests warmly, creating a welcoming atmosphere.
• Supervise ongoing training initiatives for restaurant staff.
• Utilize all available on-the-job training tools to develop employees.
• Communicate performance expectations clearly, aligning with job descriptions for each position.
• Provide ongoing coaching and counseling to employees regarding their performance.
• Provide information to supervisors, colleagues, and subordinates through various communication channels.
• Analyze information and evaluate results to identify the best solutions and solve problems effectively.
• Recognize and acknowledge good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED required.
• A 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is preferred.
• A minimum of 4 years of experience in the food and beverage, culinary, or related professional area is required if holding a high school diploma or GED.
• A minimum of 2 years of experience in the food and beverage, culinary, or related professional area is required if holding a 2-year degree.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Menu Planning
• Supervision and Leadership
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Environment and Location

This is a full-time management position located in the Financial District of Riyadh, Saudi Arabia. The role operates within the Food and Beverage & Culinary category.

W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are celebrated and is committed to non-discrimination on any protected basis.

About the Role

CTRD Arabia, registered in the Kingdom of Saudi Arabia, announces its need to fill the position of Head of Business Services in the State Management Office (CMO) in Riyadh. The State Management Office plays a pivotal role in supporting the company's projects within the Kingdom and developing comprehensive business operations. This position aims to ensure the company's operations are legal, efficient, and profitable by providing centralized support for management, local operations, and compliance.

Responsibilities of the Head of Business Services

Under the direct supervision of the General Manager of CTRD Arabia, the Head of Business Services will lead and manage business functions and government relations, in addition to overseeing relationships with external service providers. This role focuses on enabling and protecting the business, with an emphasis on practical results and long-term value, in line with the company's philosophy that prioritizes people, projects, and profit.

• Provide overall leadership and management for the business services functions teams within the State Management Office.
• Lead and oversee the development of policies and procedures to enhance the effectiveness and efficiency of business services functional areas.
• Ensure the highest quality standards in business services and continuously seek improvement opportunities.
• Oversee the preparation of reports and the monitoring and control of commercial support functions.
• Manage crisis management frameworks and processes, ensuring business resilience and effective incident response.
• Ensure strict compliance with the laws of the Kingdom of Saudi Arabia, implementing regulations, royal decrees, and regulatory frameworks.
• Maintain accurate records of all business operations.
• Prepare to lead the company's response to compliance audits and corrective action requirements.
• Provide oversight for security and risk management, business resilience, and health and safety management in the Kingdom of Saudi Arabia for CTRD Arabia.
• Maintain reliable and up-to-date expertise in the Nitaqat (Saudization) program in the Kingdom of Saudi Arabia, understanding its evolving requirements and operational accreditations to guide strategic decision-making.
• Continuously monitor changes in local laws, regulations, and policies, and update company policies and procedures accordingly.
• Build a high-performing team with a clear vision, fostering collaboration and integration between departments.
• Lead the continuous professional development of direct reports and ensure they do the same with their teams.
• Provide training, mentoring, and career development opportunities for team members.
• Exercise direct management responsibility for the Senior Business Manager and Government Relations Manager.
• Ensure close integration with the Head of Projects Services to achieve administrative consistency across the State Management Office.
• Communicate effectively on progress, challenges, and results across the organization.
• Manage relationships with any relevant external functions and service providers.

Qualifications and Experience Required

• Significant experience in business management, with a strong focus on operations within the Kingdom of Saudi Arabia.
• Bachelor's degree in Business Administration or a related field.
• Proven experience in financial management.
• Proven experience in compliance controls, audit readiness, and regulatory documentation.
• Experience in commercial project management.
• Proficiency in policy formulation and development.
• Skill in process analysis and development.
• Comprehensive understanding of the business environment in the Kingdom of Saudi Arabia.
• Excellent written and verbal communication skills.
• Experience in managing key stakeholders and relationships is a plus.
• Conversational Arabic language skills are a plus.
• More than 10 years of experience.

Core Skills

• Business Management
• Financial Management
• Compliance Controls
• Audit Readiness
• Regulatory Documentation
• Commercial Project Management
• Policy Formulation and Development
• Process Analysis and Development
• Experience in the Saudi Arabian business environment
• Communication (written and verbal)
• Stakeholder Management
• Relationship Management

Job Details

This position is a one-year contract, renewable based on business requirements and in accordance with the applicable employment contract and Saudi labor law. Working hours are 40 hours per week, and the work location is Riyadh, Kingdom of Saudi Arabia.

About the Role

Fircroft is seeking an experienced Enterprise Resources Planning (ERP) Manager to oversee the implementation, management, and ongoing enhancement of their Microsoft Dynamics 365 Finance & Operations (D365FO) platform. This full-time position, based in Riyadh, Saudi Arabia, requires a strategic leader with significant ERP expertise, strong project management capabilities, and a proven history of driving digital transformation initiatives within a dynamic business environment. The successful candidate will be crucial in aligning ERP solutions with organizational objectives, optimizing business processes, and fostering technological innovation across all departments, playing a key role in shaping the company's enterprise systems and driving operational excellence.

Key Responsibilities

• Lead the deployment, enhancement, and optimization of the Microsoft Dynamics 365 Finance & Operations (D365FO) platform.
• Manage system configuration, customization, testing, upgrades, and integrations with other essential business applications.
• Ensure ERP solutions are strategically aligned with organizational objectives and operational requirements.
• Manage ERP implementation and improvement projects from initial planning through to successful execution.
• Coordinate with stakeholders to gather comprehensive business requirements and ensure successful project delivery.
• Monitor project progress and provide regular updates to senior management.
• Develop and deliver training programs for end-users to maximize system adoption and proficiency.
• Provide ongoing support, issue resolution, and guidance to end-users.
• Analyze existing business processes to identify opportunities for automation and operational optimization.
• Lead ERP-driven process improvement initiatives across relevant departments.
• Drive digital transformation and foster technology innovation through ERP strategies.
• Oversee data migration and integration from legacy systems, ensuring data integrity.
• Develop dashboards, key performance indicators (KPIs), and reports to support business decision-making.
• Support internal and external audits by providing accurate reporting and documentation.
• Ensure all ERP operations comply with company policies, regulations, and industry best practices.
• Manage user access controls, data governance, backup processes, and implement information security measures.
• Protect sensitive business data through strong security controls and governance frameworks.
• Lead and mentor ERP and technology teams, fostering a culture of continuous learning and high performance.
• Develop and implement long-term ERP strategies aligned with business objectives.
• Manage ERP budgets effectively and cultivate strong relationships with vendors and technology partners.
• Establish clear team KPIs and performance standards.
• Present ERP performance reports and strategic recommendations to executive management.

Qualifications and Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a closely related field.
• A Master's Degree in a relevant field is preferred.
• Minimum of 10 years of progressive experience in Information Technology and Enterprise Systems.
• Minimum of 3-5 years of dedicated leadership or supervisory experience within an IT or ERP context.
• Proven experience successfully managing ERP implementations and enterprise-wide system integrations.

Required Skills

• Strong expertise in Microsoft Dynamics 365 Finance & Operations (D365FO) or equivalent enterprise-level ERP platforms.
• Deep understanding of ERP architecture, business process integration, and data governance principles.
• Demonstrated experience in managing ERP vendors and technology partners.
• Knowledge of cybersecurity best practices, access management, and enterprise data security protocols.
• Excellent analytical and problem-solving skills, with a strong aptitude for strategic thinking.
• Proficient project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, with fluency in both Arabic and English, enabling effective interaction with diverse stakeholders.
• Leadership and team management capabilities.
• Budget management and vendor management experience.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Professional certifications in Microsoft Dynamics, SAP, Oracle, or related ERP technologies are highly desirable.

About the Role

W Hotels is seeking a dynamic Assistant Manager for its Restaurants to join our team in Riyadh, Saudi Arabia. This management-level position is responsible for the daily operations of our food and beverage and room service departments. You will play a crucial role in assisting with menu planning, maintaining hygiene standards, and supporting service staff during peak hours. The ideal candidate will ensure guest and associate satisfaction while adhering to operational budgets and upholding all standards and legal requirements.

Key Responsibilities

• Assist in managing the restaurant team, addressing associate inquiries and concerns.
• Supervise associates to ensure performance goals are met.
• Provide feedback to associates based on observations of service behavior.
• Assist in supervising daily shift operations.
• Oversee the restaurant and all related areas in the absence of the Restaurant General Manager or Restaurant Manager.
• Participate in departmental meetings and communicate departmental goals clearly to ensure alignment and achieve desired results.
• Ensure all associates have the appropriate supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Executive Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Supervise the service of alcoholic beverages in accordance with local laws.
• Strive to meet or exceed budgeted goals.
• Perform all duties of restaurant staff and related departments as necessary.
• Manage restaurant opening and closing.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staff to ensure guest service, operational needs, and revenue goals are met.
• Encourage staff to provide exceptional guest service within designated parameters.
• Handle guest inquiries and complaints, seeking assistance from the supervisor when necessary.
• Strive to improve service performance.
• Establish a positive rapport with guests.
• Assist associates in reviewing comment cards and guest satisfaction results.
• Recognize and welcome guests.
• Supervise ongoing training initiatives.
• Utilize all available on-the-job training tools for associates.
• Communicate performance expectations based on job descriptions.
• Provide associates with ongoing coaching and counseling based on performance.

Qualifications and Requirements

• High School Diploma or GED; 4 years of experience in the food, beverage, hotel, or related field.
• OR a degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, or a related field; 2 years of experience in the food, beverage, hotel, or related field.

Required Skills

• Restaurant Management
• Food and Beverage Service
• Guest Service
• Financial Management
• Compliance

Work Environment and Schedule

This is a full-time, management-level position located in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. The position is not remote.

About the Role

SPIMACO is seeking a dedicated Applications PMO Supervisor to join our team in Riyadh, Saudi Arabia. The company champions diversity and fosters a culture of inclusion, committed to providing equal opportunities for all to succeed. SPIMACO aims to improve lives through innovation and excellence in the pharmaceutical industry.

The Applications PMO Supervisor will play a crucial role in overseeing team responsibilities, promoting collaboration, ensuring high-quality outcomes, and contributing to the continuous improvement of departmental processes. This position is integral to aligning application project portfolios with corporate strategic priorities and ensuring the timely and quality delivery of application development lifecycle activities.

Key Responsibilities

• Oversee team operations and ensure alignment with strategic objectives.
• Manage and delegate tasks to team members while diligently monitoring progress.
• Foster a collaborative team environment and promote effective communication channels.
• Develop and train team members to enhance their skills and capabilities.
• Report on team achievements and challenges to senior management.
• Coordinate application project portfolio tracking to ensure alignment with corporate strategic priorities.
• Monitor application development lifecycle activities to ensure timely delivery and adherence to quality standards.
• Review business requirements to validate their completeness and functional feasibility.
• Coordinate with stakeholders to define project scope, priorities, and delivery timelines.
• Ensure compliance with IT governance standards and validated pharmaceutical system controls.
• Prepare periodic PMO reports on application performance for senior management.

Qualifications and Requirements

• A Bachelor's Degree in a relevant field is required.
• A Master's Degree and/or a Professional Certificate are preferred.
• A minimum of 5 years of relevant experience is required.
• Proficiency in English is required.
• Proficiency in Arabic is preferred.

Required Skills

• Collaboration and Team Development
• Effective Communication
• Project Portfolio Tracking
• Application Development Lifecycle Management
• Business Requirements Validation
• Stakeholder Coordination
• IT Governance Compliance
• Understanding of Pharmaceutical System Controls
• PMO Reporting

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. SPIMACO is committed to fostering a workplace built on respect, fairness, and inclusion, celebrating diverse perspectives and empowering every team member.

About the Role

Jasara Program Management Company is seeking a highly experienced Senior Procurement Manager to support the procurement activities for major construction and infrastructure projects in Riyadh, Saudi Arabia. This pivotal role is essential in ensuring that supply chain, contract management, and supplier performance activities are accurately aligned with project objectives, timelines, and budgets. The Senior Manager will foster procurement excellence, ensure compliance, and create value across the company's project portfolio, working closely with the Procurement Director.

Key Responsibilities

• Lead and manage the procurement team, setting individual goals, overseeing performance, and fostering development to enhance team productivity.
• Ensure the timely delivery of all procurement activities, strictly adhering to Tender Event Schedule (TES) timelines.
• Oversee the execution and management of complex contract agreements, maintaining effective communication with suppliers to ensure proper delivery of services and meet business needs.
• Implement the overall procurement department strategy to effectively support the achievement of the organization's strategic objectives.
• Lead the development and oversee the implementation of robust procurement department policies, procedures, and controls.
• Effectively coordinate with various departments to understand scope owner needs and interdependencies, ensuring comprehensive procurement plans are developed to meet desired needs and requirements.
• Ensure regular updates and revisions to the procurement plan based on changing priorities and business needs for the relevant function heads, in coordination with relevant stakeholders.
• Manage the execution of approved procurement strategies for the purchase of high-quality, cost-effective goods and services, supporting the identification of appropriate procurement methods such as sole sourcing or competitive tenders.
• Lead negotiations with suppliers to optimize materials and services, mitigate risks, and ensure the adoption of approved contract terms and conditions during bid submissions, verifying any recommended changes through governance procedures.
• Manage the compilation and regular updating of qualified supplier lists based on performance evaluations, coordinating with the finance department to verify financial standing and stability.
• Ensure consistent use of templates, schedules, and appendices in coordination with the legal department.
• Provide support for change order requests by reviewing and amending contracts as needed, ensuring alignment with governance processes.
• Participate in multi-disciplinary collaboration to contribute to knowledge sharing in procurement and lessons learned, fostering a culture of innovation and continuous improvement.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Quantity Surveying, Supply Chain, or a related field.
• Minimum of 15 years of relevant procurement management experience within complex, large-scale design and construction programs.
• In-depth knowledge of enterprise-level management software such as Ariba, Prism, SAP, or similar systems.
• Expert knowledge of procurement legislation and its practical application.
• Previous experience in Saudi Arabia/Middle East is preferred.
• Proven ability to foster a culture of resilience and adaptability in response to changing business demands.
• Exceptional ability to effectively manage and prioritize the team's workload, with a strong deadline-oriented approach.
• Exceptional written and verbal communication skills in English to effectively articulate ideas, strategies, and project performance to diverse audiences.
• Excellent leadership skills with the ability to direct the function's direction, including validating or challenging practices as necessary.
• Ability to lead cross-departmental collaboration and integration within a team environment.
• Ability to connect people and issues to drive rapid and effective responses.

Core Competencies

• Procurement
• Contract Management
• Supplier Performance Management
• Leadership and Team Management
• Tender Event Schedule (TES) Management
• Execution of Complex Contract Agreements
• Supplier Communication
• Development and Implementation of Procurement Strategies
• Procurement Department Policies, Procedures, and Controls
• Procurement Plan Development and Management
• Procurement Strategies
• Procurement Methods
• Negotiations
• Risk Mitigation
• Verification of Contract Terms and Conditions
• Supplier List Management
• Financial Standing Verification
• Coordination with Legal Department
• Change Order Request Management
• Multi-disciplinary Collaboration
• Knowledge Sharing and Lessons Learned
• Innovation and Continuous Improvement
• Proficiency in Procurement Software (Ariba, Prism, SAP)
• Experience in Procurement Legislation
• Resilience and Adaptability
• Workload Prioritization
• Working to Deadlines
• Written and Verbal Communication Skills
• Inter-departmental Integration
• Problem Solving

Additional Information

The incumbent holds the position of Senior Manager - Procurement (TU) at Jasara Program Management Company. Based in Riyadh, Saudi Arabia, this is a full-time position. The role requires over 10 years of experience. Holding one of the following certifications is an added advantage: Chartered Institute of Procurement & Supply (CIPS) Diploma, Certified Supply Chain Professional (CSCP), or Certified Supply Management Professional (CSMP).

About the Role

Italconsult SpA is seeking an experienced Design Manager to oversee and coordinate the design process for building projects within a Project Management Consultancy (PMC) framework. This role is responsible for ensuring that all design activities align with client requirements, project schedules, budgets, quality standards, and relevant codes and regulations. The Design Manager will serve as a key interface between various stakeholders to facilitate the successful delivery of complex building projects.

Key Responsibilities

• Manage and oversee all design activities from the conceptual stage through to the production of construction documentation.
• Coordinate with architects, structural engineers, MEP consultants, landscape architects, and specialist consultants to ensure integrated design delivery.
• Review all design submissions for compliance with project requirements, specifications, and applicable standards.
• Monitor design progress against the project schedule, identifying potential delays or risks and implementing mitigation strategies.
• Identify and champion value engineering opportunities to optimize project outcomes.
• Act as the primary point of contact between the Client, design consultants, contractors, and relevant authorities.
• Lead and facilitate design coordination meetings, ensuring timely resolution of design-related issues.
• Coordinate with authority agencies to support the process of obtaining necessary approvals and permits.
• Provide regular design status reports to the Project Director and the Client.
• Conduct technical reviews of drawings, specifications, and technical documents, assessing completeness, constructability, and coordination.
• Identify and mitigate design conflicts, discrepancies, and interface issues across all disciplines.
• Ensure that all designs comply with local regulations, international standards, and sustainability requirements.
• Review material submittals, Requests for Information (RFIs), and proposed design changes during the construction phase.
• Monitor design deliverables against key project milestones.
• Support procurement and tendering activities through the review of tender documents and technical specifications.
• Assess the impact of design changes on project cost and schedule, providing recommendations.
• Participate in project risk management and change management processes.
• Provide technical support during the construction phase, assisting in the resolution of design-related issues.
• Coordinate with site supervision teams to ensure construction activities adhere to approved designs.
• Review shop drawings, method statements, and other technical submissions during construction.
• Participate in site inspections and project handover activities.

Qualifications and Requirements

• Bachelor's degree in Architecture, Civil Engineering, Structural Engineering, or a closely related discipline.
• A Master's degree in a relevant field is considered an advantage.
• Professional registration or chartership (*, PMP, PE, CEng, RIBA, AIA) is preferred.
• A minimum of 10 years of progressive experience in design management and multidisciplinary coordination.
• At least 5 to 10 years of experience specifically within a Project Management Consultancy (PMC) or consultancy environment, managing large-scale building projects.
• Demonstrated experience in managing projects involving high-rise buildings, mixed-use developments, residential complexes, hospitality venues, commercial centers, or public buildings.
• A strong understanding of design processes, authority approval procedures, and construction practices.
• Familiarity with international standards and contract forms, such as FIDIC, is preferred.

Required Skills

• Strong leadership and stakeholder management skills.
• Excellent communication and presentation abilities.
• Thorough knowledge of architectural, structural, and MEP design coordination principles.
• Proven ability to manage multiple consultants and complex interfaces simultaneously.
• Familiarity with Building Information Modeling (BIM) processes and digital design tools.
• Strong analytical and problem-solving capabilities.
• Proficiency in design and project management software including AutoCAD, Revit, Navisworks, MS Office Suite, and other relevant project management platforms.
• Ability to work effectively and collaboratively within a multicultural environment.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. Preferred project experience includes large-scale mixed-use developments, residential and commercial towers, hotels and hospitality projects, healthcare and educational facilities, mega developments and master-planned communities, and experience working with PMC organizations and international consultants.

About the Role

Skilled Careers is partnering with a prominent EPC contractor in Saudi Arabia to recruit an experienced Engineering Manager. This long-term opportunity is for a flagship, mission-critical project located in Riyadh, with an anticipated project duration of approximately years. The role offers a significant position within a major development.

Key Responsibilities

• Lead and coordinate multidisciplinary design teams throughout the entire project lifecycle.
• Manage and oversee interfaces between engineering, procurement, construction, clients, consultants, and subcontractors to ensure seamless integration.
• Ensure all design deliverables are meticulously aligned with project schedules, budgets, and stringent quality requirements.
• Proactively identify and resolve design and interface issues to minimize potential project risks and prevent delays.
• Facilitate effective communication and foster strong collaboration among all project stakeholders.
• Monitor design progress diligently and ensure strict compliance with project specifications, relevant codes, and industry standards.
• Provide essential technical guidance and resolve engineering queries to support construction teams effectively.

Qualifications and Requirements

• Possess strong EPC project experience, particularly within complex, large-scale developments.
• Demonstrate previous experience in mission-critical environments, such as Data Centres, Semiconductor, Pharmaceutical, or Biopharmaceutical facilities.
• Substantial Oil & Gas EPC experience will also be considered.
• A proven track record of successfully managing design coordination and interfaces across multiple engineering disciplines is essential.
• Experience working on projects within the Middle East region is considered advantageous.

Required Skills

• Design Coordination
• Interface Management
• Stakeholder Management
• Communication
• EPC Project Experience
• Mission-Critical Environments
• Oil & Gas EPC Experience

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. The project is anticipated to last approximately years.

About the Role

W Hotels is seeking a Housekeeping Manager for its property in Riyadh, Saudi Arabia. This full-time management position is responsible for maintaining high standards of cleanliness and guest satisfaction. The role involves overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services, while contributing to the hotel's financial objectives.

As part of Marriott International, W Hotels focuses on creating genuine guest experiences and reinventing luxury. This role offers an opportunity for professional growth within an international team, embodying the brand's Whatever/Whenever service culture.

Key Responsibilities

• Manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with staff to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas.
• Communicate guest room status to the Front Desk efficiently.
• Prepare work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
• Monitor and manage inventory of supplies to ensure adequate stock levels.
• Support and supervise an inspection program for all guestrooms and public spaces.
• Understand and manage the department's impact on the property's financial goals, aiming to meet or exceed budget targets.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up on corrective actions.
• Supervise daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Participate in departmental meetings, conveying departmental goals to achieve desired results.
• Utilize on-the-job training tools to train new room attendants and provide follow-up training.
• Establish and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition is practiced and participate in recognition programs.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results.
• Participate in employee progressive discipline procedures.
• Acknowledge team successes and contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction and continuous improvement during departmental meetings.
• Respond to and handle guest problems and complaints effectively.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required.
• 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Proficiency in Housekeeping operations and standards.
• Experience in Laundry operations (if applicable).
• Commitment to ensuring high levels of Guest Satisfaction.
• Strong Budget Management capabilities.
• Knowledge of Human Resources practices and employee management.
• Excellent Customer Service skills.

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519.

Company Commitment

W Hotels is an equal opportunity employer, committed to diversity and inclusion. The company celebrates the unique backgrounds of its associates and fosters an environment where everyone feels valued and has access to opportunity.

About the Role

2P Perfect Presentation, a prominent entity in Saudi Arabia's ICT sector since 2004, is seeking a CX Portfolio Director to join its team in Riyadh. This role is central to the planning, execution, and delivery of customer experience solutions driven by BPO and technology. The position requires a deep understanding of customer experience management and software development integration to ensure effective collaboration between CX operations, technology platforms, and digital transformation initiatives. The successful candidate will play a key role in accelerating digital transformation and enhancing operational efficiency for clients, aligning with 2P's strategic objectives and client expectations.

Key Responsibilities

• Oversee the comprehensive planning, execution, and successful delivery of customer experience projects across the assigned portfolio.
• Monitor overall portfolio performance through regular updates, insightful dashboards, and key performance metrics.
• Proactively identify emerging trends, potential risks, and opportunities for enhancement within CX projects.
• Develop and implement robust mitigation plans to address portfolio-level risks effectively.
• Ensure all projects strictly comply with organizational governance, audit requirements, and compliance standards.
• Drive the achievement of strategic project goals and overall portfolio objectives.
• Design and implement customer journey mapping initiatives to optimize the end-to-end customer experience.
• Serve as the primary point of contact for clients, ensuring a clear understanding and effective addressing of their requirements.
• Manage and resolve escalations related to BPO and call center operations efficiently.
• Engage regularly with clients to solicit feedback and ensure services continuously align with evolving business needs.
• Lead initiatives aimed at improving customer satisfaction, service quality, and client retention rates.
• Support the seamless integration of software development solutions within CX operations and service delivery models.
• Collaborate closely with technical and development teams to align CX requirements with technology implementation plans.
• Ensure that technology-driven CX solutions are scalable, practical, and precisely aligned with client expectations.
• Provide critical input on system enhancements, workflow automation, and digital tools that elevate customer experience and operational efficiency.
• Act as a key liaison between business, operations, and technical teams to ensure the successful delivery of CX technology initiatives.
• Provide strategic guidance to workforce management teams to ensure optimal resource allocation supports service delivery goals.
• Oversee the hiring, onboarding, and resource planning for call center operations and technology-driven CX solutions.
• Monitor resource utilization across all projects and adjust allocation as necessary to meet demands.
• Ensure workforce plans are strategically aligned with operational demand, SLA requirements, and project priorities.
• Establish and meticulously monitor CX performance metrics in alignment with COPC and industry best practices.
• Lead process optimization initiatives to enhance efficiency and reduce operational bottlenecks.
• Analyze operational data to identify recurring challenges in call center operations and technology implementations.
• Build and maintain strong relationships with technology partners and service providers to foster CX innovation.
• Ensure strict adherence to SLAs, timely issue resolution, and continuous improvement of operational performance.
• Prepare and present essential inputs for departmental and project budgets, including detailed resource requirements.
• Manage and control financial performance by diligently monitoring actual costs against approved budgets.
• Develop annual, quarterly, and monthly budgets, demand plans, and related financial reports.
• Track actual spending against budget and ensure strict adherence to approved forecasts.
• Coach, mentor, and guide team members to foster their professional growth and enhance performance.
• Conduct periodic performance reviews and provide constructive developmental feedback.
• Promote a culture of accountability, collaboration, and service excellence across the team.
• Support the preparation of timely and accurate departmental reports and statements.
• Ensure all reports meet 2P's internal requirements, policies, and standards.
• Maintain high accuracy, quality, and timeliness in all reporting activities.
• Lead, manage, and execute special projects or tasks assigned by management based on evolving business needs.
• Ensure assigned initiatives are completed within agreed timelines and meet expected quality standards.

Qualifications and Requirements

• Bachelor's degree in Computer Science Engineering, Allied Sciences, Information Technology, Telecommunications Engineering, Business Administration, or a closely related field.
• A Master's degree in Customer Experience Management, Business Administration, Computer Science, or an equivalent qualification is highly preferred.
• PMP certification is a mandatory requirement.
• Additional certifications in CX management, project/program management, COPC, ITIL, or related fields are advantageous.
• A minimum of 10 years of progressive experience in customer experience management, service delivery, technology-driven operations, or related fields.
• At least 3 years of experience in a dedicated leadership role.
• Proven track record of successfully managing BPO operations.
• Demonstrated experience in implementing technology-driven CX solutions.
• A strong background in software development integration is essential for this role.
• Extensive experience in SLA-based service delivery and call center operations.

Required Skills

• Expertise in BPO operations and technology-driven CX solutions.
• Proficiency in software development integration and technology implementation lifecycles.
• Deep understanding of CX project management tools, methodologies, and governance practices.
• Ability to analyze operational data and implement effective process improvements.
• Strong grasp of compliance, audit requirements, and quality standards.
• Excellent stakeholder and client relationship management capabilities.
• Strong financial acumen, including budgeting, forecasting, and cost control.
• Proven ability to manage multiple projects, competing priorities, and cross-functional teams simultaneously.
• Skill in translating business and CX requirements into practical technology solutions.
• Customer Experience Management
• Service Delivery
• Technology-driven Operations
• BPO Operations
• Technology-driven CX Solutions
• Software Development Integration
• SLA-based Service Delivery
• Call Center Operations
• CX Project Management
• Stakeholder Management
• Client Relationship Management
• Budgeting
• Forecasting
• Cost Control
• Leadership
• Team Management
• Process Optimization
• Digital Transformation
• Workforce Optimization
• Performance Management
• COPC Standards
• ITIL

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing a portfolio of call center and CX projects, requiring close collaboration with various internal teams and external clients.

About the Role

Feizo Design, a Saudi-based interior design and fit-out studio with over 15 years of experience, is seeking a Design Manager to join its team in Riyadh. This full-time, on-site position is responsible for leading the design lifecycle of elite interior design projects, transforming concepts into ultra-luxury realities for clients in the luxury residential, commercial, and hospitality sectors across the GCC. The Design Manager will serve as the technical and creative anchor for multidisciplinary projects.

Feizo Design integrates European design precision, Italian craftsmanship, and regional expertise. The company's capabilities include design, engineering, and execution, focusing on meticulous attention to detail, quality, and on-time delivery. They also maintain a curated collection of unique global materials and uphold strict client privacy, particularly for confidential projects.

Key Responsibilities

• Lead and guide a multidisciplinary design team, establishing high design standards.
• Review architectural drawings and presentations to ensure alignment with luxury benchmarks.
• Oversee the complete design lifecycle from concept to project completion.
• Manage design development, including space planning, material selection, and detailed specifications.
• Collaborate with engineering, procurement, and fit-out teams to ensure design intent aligns with technical feasibility, budget, and schedules.
• Lead client presentations, effectively communicating design concepts.
• Manage client feedback professionally to ensure satisfaction.
• Conduct site visits to monitor progress, quality, and address on-site design challenges.
• Resolve complex design-related issues throughout project lifecycles.
• Ensure rigorous quality control during design and execution phases.
• Collaborate with procurement and international suppliers for premium materials and finishes.

Qualifications and Requirements

• Proven experience leading high-end interior design projects in luxury residential, commercial, or hospitality sectors; GCC experience is preferred.
• Proficiency in design development, spatial planning, premium material selection, and detailing, with an understanding of elite craftsmanship.
• Demonstrated ability to manage and mentor design teams.
• Experience working with engineering and fit-out departments.
• Strong project management capabilities, including resource planning and scheduling.
• Ability to manage multiple high-value projects concurrently.
• A Bachelor's or Master's degree in Interior Design, Architecture, or a related field, or equivalent relevant experience.
• Full-time, on-site availability in Riyadh.
• Fluency in English is required.
• Knowledge of Arabic and familiarity with Saudi building codes and regulations are advantageous.

Required Skills

• Design Development
• Spatial Planning
• Material Selection
• Detailing
• Proficiency in AutoCAD, Revit or similar BIM tools, SketchUp/3D modeling software, and Adobe Creative Suite.
• Team Management and Mentoring
• Project Management
• Resource Planning
• Scheduling
• Quality Control
• Global Sourcing
• Client Presentations
• Problem-Solving
• Collaboration

Work Environment

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role involves working within a distinguished Saudi-based global interior design and fit-out studio.

About the Role

Tata Consultancy Services (TCS), a global IT services and consulting organization with over 50 years of experience, is seeking an SAP SRM Bilingual Consultant to join their team in Riyadh, Saudi Arabia. This full-time position offers an opportunity to contribute to significant projects within the Saudi Arabian market, utilizing expertise in SAP Supplier Relationship Management (SRM).

As a member of the TCS MEA team, you will be responsible for implementing and optimizing SAP SRM solutions, ensuring integration with other SAP modules, and addressing the procurement needs of public sector clients. The role involves managing the entire project lifecycle, from understanding business requirements to final user acceptance and training.

Key Responsibilities

• Manage end-to-end SAP SRM implementation activities, including process understanding, business design, blueprint preparation, data collection, cutover planning, data migration, user training, and user acceptance testing.
• Translate business requirements into effective SAP SRM configurations and solutions.
• Prepare detailed functional specifications for development and conduct unit tests, system integration tests (SITs), and user acceptance tests (UATs).
• Configure the MM/SRM organizational structure, including company codes, plants, storage locations, purchasing organizations, and purchasing groups.
• Configure various procurement processes within SAP SRM, such as contracts, catalogs, shopping carts, purchase orders, goods receipts, and invoice processing.
• Configure and manage business process workflows for procurement activities within SAP SRM.

Required Qualifications

• A minimum of 2 end-to-end SAP SRM implementation projects completed.
• Functional expertise in organizational setup, sourcing, catalog management (MDM), service procurement, supplier enablement and evaluation, and contract management.
• Proven experience with public sector procurement processes, including RFx processes, auctions, live bidding, and two-envelope bidding with document collaboration.
• Hands-on configuration experience with Extended Classic scenario, SRM-SUS, ROS, and PDP scenarios.
• Experience configuring process-controlled workflows within SAP SRM.
• Strong integration experience between SAP SRM, SAP MM, and SAP FI modules.

Technical Skills

• SAP SRM
• Organizational setup
• Sourcing
• Catalog management (MDM)
• Service procurement
• Supplier enablement & evaluation
• Contract Management
• Public sector procurement processes (RFx, Auctions, Live Bidding, Two-envelope Bidding with Document Collaboration)
• Extended classic scenario configuration
• SRM-SUS, ROS, PDP scenario configuration
• Process controlled workflows configuration
• Integration between SRM, MM, and FI
• S4 HANA MM (Good-to-have)
• KSA public sector localization knowledge (Good-to-have)
• Business requirement transformation
• Functional specification documentation
• Unit testing, SITs, and UATs
• MM/SRM organizational structure configuration
• Procurement processes configuration
• Business process workflows configuration

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. For more information about Tata Consultancy Services, please visit ******** and follow @TCS_News. Information regarding data handling can be found in the TCS Privacy Notice: https://**********************************

About the Role

Moqablah | Interview is a dynamic platform for career acceleration, aiming to empower professionals by securing genuine interview opportunities faster through proactive outreach and strategic submissions. We go beyond traditional job applications by actively engaging with hiring managers, executive search firms, recruitment agencies, and talent acquisition teams on behalf of our candidates. Our approach combines resume optimization, targeted outreach campaigns, and direct engagement with recruiters to significantly increase candidate visibility and access to both advertised and hidden roles. We coordinate interviews and provide comprehensive support throughout the job search journey, ensuring candidates transition efficiently from application to interview. Moqablah is built on delivering results, applying tailored strategies, and achieving measurable impact for job seekers.

Role Summary and Key Responsibilities

The Strategy Manager holds a full-time position requiring on-site presence in the Riyadh region, tasked with shaping and executing comprehensive growth and operational strategies for Moqablah. This pivotal role demands a deep understanding of market trends, competitive dynamics, and customer insights to guide strategic initiatives and critical business decisions. The Strategy Manager will be instrumental in developing and refining business models, designing performance dashboards, and tracking key metrics related to candidate outcomes, partnerships, and overall platform effectiveness.

• Analyze market trends, competitive dynamics, and customer insights to guide strategic initiatives and business decisions.
• Develop and refine business models to drive Moqablah's growth and operational efficiency.
• Design and implement performance dashboards to track key metrics.
• Monitor and report on candidate outcomes, partnership effectiveness, and platform performance.
• Prepare comprehensive strategic presentations for leadership and stakeholders.
• Collaborate effectively with cross-functional teams, including product, operations, sales, and marketing.
• Support leadership in prioritizing and executing high-impact strategic projects.
• Evaluate new service offerings and opportunities to enhance Moqablah's value proposition.
• Optimize existing processes to increase efficiency and effectiveness.
• Provide data-driven recommendations to enhance Moqablah's value proposition for both candidates and partners.

Qualifications and Experience Required

To perform this role successfully, a combination of specific expertise and skills is required:

• Proven experience in strategy, business development, or corporate planning, preferably within technology, HR, or professional services environments.
• Demonstrated ability to work on-site in the Riyadh region.
• Ability to collaborate effectively with diverse teams.
• Proven track record of managing multiple projects within tight deadlines.
• Strong problem-solving mindset and a high attention to detail.
• Focus on measurable results and continuous improvement.
• Bachelor's degree in Business Administration, Economics, Finance, Management, or a related field. An advanced degree (MBA or equivalent) is preferred.

Core Competencies

The core competencies required for this role include:

• Strong Analytical Skills: Ability to interpret data, build business cases, and translate insights into actionable strategies.
• Management Consulting Experience: Including problem structuring, hypothesis-driven analysis, and strategic recommendation development.
• Solid Understanding of Finance: Including financial modeling, budgeting, and ROI assessment for strategic initiatives.
• Excellent Communication Skills: Including clear written communication, executive-level presentation delivery, and effective stakeholder management.
• Proficiency in Strategy Development and Execution.
• Skills in Business Development and Corporate Planning.

Job Details and Work Environment

This is a full-time position requiring on-site presence. The work location is in the Riyadh region, specifically in the city of Riyadh. The role focuses on contributing to Moqablah's growth through strategic planning and effective execution.

About the Role

Next Match AI, a company developing an AI platform for hiring, is seeking a Finance Manager to lead its financial operations in Riyadh, Saudi Arabia. This is a key leadership position within a growing technology company, operating under a hybrid work model. The Finance Manager will be responsible for the fiscal health of the KSA entity, supporting efficient scaling, and ensuring compliance with Saudi Arabian regulations. This role involves strategic influence, partnership with the CEO and Board, and coordination with international offices in London, Toronto, and Dubai.

NextMatch AI's mission is to connect verified candidates directly to employer systems, aiming to reduce manual screening and improve hiring accuracy. As the company expands in Saudi Arabia, this role is critical for supporting growth and aligning with the Kingdom's Vision 2030 digital transformation initiatives in the HR Tech sector.

Key Responsibilities

• Develop and maintain the financial roadmap for NextMatch AI's KSA and regional expansion initiatives.
• Oversee all VAT filings and ensure complete compliance with Zakat, Tax and Customs Authority (ZATCA) regulations, including electronic invoicing requirements.
• Lead the annual budgeting process and provide comprehensive monthly variance analysis to global leadership.
• Manage international fund transfers, payroll processing, and vendor payments across multiple currencies.
• Prepare high-level financial dashboards for investors and internal stakeholders.
• Act as the primary point of contact for external auditors and local financial institutions.

Qualifications and Requirements

• A minimum of 5 years of experience in Finance Management, with a preference for experience within the Tech, SaaS, or high-growth startup environments.
• A Bachelor's degree in Finance, Accounting, or Economics.
• A professional qualification such as CPA, ACCA, or CMA is highly preferred.
• A deep understanding of Saudi labor laws, Zakat regulations, and Saudi IFRS standards.
• Proficiency in cloud-based ERP and accounting software, including Oracle, NetSuite, Xero, or Zoho Books.
• Exceptional written and verbal communication skills in both English and Arabic.
• A "builder" mentality, with a demonstrated ability to create systems and processes from the ground up.

Required Skills

• Financial Strategy Development
• Compliance and Tax Management (including VAT filings, ZATCA regulations, and electronic invoicing)
• Budgeting and Forecasting
• Cash Flow Management (including international fund transfers, payroll, and vendor payments)
• Financial Reporting and Dashboard Creation
• Audit Management
• Experience in Tech, SaaS, or high-growth startup environments
• Knowledge of Saudi Labor Laws, Zakat, and Saudi IFRS Standards
• Proficiency with cloud-based ERP and accounting software (*, Oracle, NetSuite, Xero, Zoho Books)
• Excellent Communication Skills (English and Arabic)
• A proactive "builder" mentality

Work Environment and Compensation

This is a full-time, hybrid position based in Riyadh, Saudi Arabia. The role offers a monthly salary range of SAR 65,000 – SAR 85,000, plus executive benefits. This position provides a competitive compensation package and significant global exposure within an international structure, supporting the Kingdom's digital transformation in the HR Tech sector.

About the Role

EchoData is seeking an experienced Agile Coach with a strong background in the banking domain to join our team. This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a highly skilled professional capable of driving agile transformation and best practices within a financial services context.

We are looking for candidates who can contribute significant knowledge and practical experience to guide our teams and stakeholders in adopting and optimizing agile methodologies. This position is key to fostering a culture of continuous improvement and efficient delivery.

Key Responsibilities

• Facilitate agile ceremonies and processes to ensure effective team collaboration and delivery.
• Coach and mentor agile teams, scrum masters, product owners, and stakeholders to enhance their understanding and application of agile principles and practices.
• Drive the adoption and maturity of agile frameworks (*, Scrum, Kanban) within the organization.
• Identify and address impediments to agile adoption and team performance.
• Promote a culture of continuous improvement, transparency, and collaboration.
• Assist in the development and implementation of agile training programs.
• Support the transition of traditional project management approaches to agile methodologies.
• Measure and report on agile team performance and organizational agility.
• Ensure alignment of agile practices with business objectives and regulatory requirements within the banking sector.

Qualifications and Requirements

• A minimum of 10 years of professional experience is required.
• Mandatory experience within the banking domain is essential for this role.
• Candidates must be available to join within a maximum notice period of 1 month.

Required Skills

• Agile Coaching

Work Environment

This is a full-time, onsite position requiring the candidate to work from our offices in Riyadh, Saudi Arabia.

Application Process

Interested candidates are invited to share their CV with h@***************.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

AtkinsRéalis is seeking a System Admin AFC Level 4 to join our team in Riyadh, Saudi Arabia. This senior technical role requires a professional with over 10 years of dedicated experience in the operation and maintenance of Automated Fare Collection (AFC) and Central Clearing House (CCH) systems. The successful candidate will be responsible for overseeing AFC operations at both employer and operator levels, ensuring the reliability and efficiency of these critical systems.

Key Responsibilities

• Operate and maintain AFC and Central Clearing House systems at the employer level, leveraging a minimum of 10 years of technical experience.
• Manage AFC systems at the operator level (AFMC).
• Handle and discuss AFC fault reports and AFC-related customer complaints, such as refunds, with the AFC Contractor.
• Test and release new software in the Test & Development Center, including ITS interfaces.
• Configure system settings and administer access rights within the AFC system in alignment with RCRC (or Client, as applicable).
• Supervise CSC stocks for Service and Maintenance, aligning with Contract Administration and Finance teams.
• Administer cards, including managing blacklists, bulk sales, new versions, and new fares.
• Manage interfaces to third-party systems, such as AFC mobile applications, ERP, banks, PSPs, and customer call centers.

Required Qualifications

• A minimum of 10 years of technical experience in the operation and maintenance of AFC and Central Clearing House systems.
• Demonstrated experience with Central Clearing House systems.
• Proficiency in handling AFC systems and their interfaces with third-party systems, including AFC mobile applications, ERP, banks, PSPs, and customer call centers.
• Proven ability to analyze AFC fault reports and AFC-related customer complaints, and coordinate effectively with the AFC Contractor.
• Experience in testing and releasing new software in a Test & Development Center, including ITS interfaces.
• Capability to configure system settings and administer access rights within the AFC system, aligning with client requirements.
• Experience in supervising stocks for Service and Maintenance and coordinating with Contract Administration and Finance teams.
• Proficiency in administering cards, including managing blacklists, bulk sales, new versions, and new fares.

Essential Skills

• AFC systems operation and maintenance
• Central Clearing House systems operation and maintenance
• Fault report handling and analysis
• Customer complaint management
• Software testing and deployment
• System configuration and administration
• Access rights administration
• Stock supervision and management
• Card administration (blacklists, bulk sales, versions, fares)
• Coordination with finance and contract teams
• Interface management with third-party systems

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Deloitte is seeking experienced professionals to join its Human Capital practice, focusing on HR Transformation with a specialization in Oracle solutions. This role offers an opportunity to contribute to impactful projects within a leading professional services firm. You will play a key role in assisting clients with complex HR challenges and achieving their transformation objectives.

As part of the Oracle practice within HR Transformation, you will leverage your expertise to design and implement innovative solutions. The role involves collaboration with diverse teams, engagement with senior client stakeholders, and contributions to business development initiatives. Deloitte fosters an inclusive and collaborative culture, providing opportunities for professional growth.

Key Responsibilities

• Contribute to business development by developing proposals, responding to RFPs, and preparing client presentations, focusing on Oracle HCM Cloud solutions.
• Engage in pre-sales activities to showcase Oracle HCM capabilities by understanding client HR business processes and applying design thinking.
• Manage stakeholder relationships and collaborate with clients to understand their needs and address complex issues.
• Assist clients in establishing the required solution architecture to meet their HR Transformation objectives.
• Collaborate with the HR Transformation team and the wider Deloitte organization to design HR strategies aligned with client business objectives and identify operational improvements.
• Develop high-quality deliverables within agreed timelines to ensure client satisfaction.
• Partner with client HR functional leads and SMEs to ensure alignment of deliverables and manage issues and risks.
• Lead functional workstreams or teams, acting as a subject matter expert and ensuring the delivery of stream/project objectives, including task allocation and work review.
• Support project management activities to ensure timely and quality project delivery.
• Maintain composure in sensitive situations and escalate issues to leadership as needed.
• Organize insights and present findings and recommendations in a structured manner.
• Understand business functions, industry trends, and how Oracle HCM Cloud can provide support.
• Stay informed of regional and global trends to enhance client recommendations.
• Promote Oracle HCM internally within Deloitte.
• Contribute to practice development initiatives, including culture building and recruiting.
• Adhere to internal Deloitte Quality Risk Management (QRM) and Deal Review Board (DRB) processes.
• Develop and maintain relationships with Oracle HCM teams.
• Align personal work with client and Deloitte objectives and set priorities accordingly.

Qualifications and Experience

• 4 to 12 years of experience with Oracle HCM Cloud; experience with Oracle PeopleSoft and E-Business systems is also beneficial.
• Demonstrated experience in business development, pre-sales, and delivery/implementation is essential.
• Experience in consulting or an internal HR function is highly desirable.
• An undergraduate degree in IT, Technology, Business Administration, Finance, Engineering, or a relevant field. An MBA or a relevant master's degree is a plus.
• Good command of written and spoken English and Arabic.
• Certifications in related methodologies, including PMP, CIPD, SHRM, and Lean Six Sigma, are a plus.

Required Skills and Competencies

• Oracle HCM Cloud, Oracle PeopleSoft, Oracle E-Business Suite
• Business Development, Pre-sales, RFP Response, Client Presentations
• Stakeholder Engagement, HR Transformation, HR Strategy, HR Operations
• Project Management, Team Leadership, Problem-Solving
• Communication, Teamwork
• Proficiency in MS PowerPoint, MS Word, and MS Excel.
• Excellent communication and people skills, with a strong emphasis on teamwork.
• Demonstrated leadership and team-building capabilities.
• Ability to coach and mentor others.
• Ability to operate and understand project management disciplines.
• Strong analytical and problem-solving skills with good attention to detail.
• Ability to work independently and handle multiple tasks in a deadline-oriented environment with flexible work hours.

Work Location and Type

This full-time role is based in Riyadh, Saudi Arabia. Willingness to travel is required.