Full-time Office Manager Jobs in Riyadh

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

• Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
• Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
• Deliver support through walk-up, desk-side, remote, and event-based channels.
• Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
• Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
• Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
• Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
• Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
• Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
• Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
• Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
• Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
• Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
• Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
• Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

• Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
• Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
• Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
• Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
• Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
• Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
• Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

• First and second-line technology support
• Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
• Administration of Mac and Windows Surface devices
• Experience with identity and access management tools including Okta and Microsoft 365
• Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
• Mobile device and telecom support for EE and Vodafone services
• Asset management using Oomnitza
• Mobile device management and endpoint compliance tooling including IRU and Intune
• Networking troubleshooting with Meraki
• Familiarity with physical security systems like Verkada
• General troubleshooting skills
• Effective communication skills
• Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department and maintaining the high standards expected by W Hotels. The Housekeeping Coordinator will serve as a vital link between various hotel departments, contributing to an exceptional guest experience. This role is suitable for individuals with 0-1 year of experience looking to develop within the hospitality industry, playing a key role in managing daily housekeeping operations, ensuring efficiency, and supporting the management team.

Key Responsibilities

• Run sold room reports and verify room status to identify discrepant rooms.
• Prioritize room cleaning based on operational needs and guest departures.
• Update the status of departing guest rooms to facilitate efficient turnover.
• Assist Housekeeping management in overseeing and coordinating daily activities.
• Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of rooms marked as 'Do Not Disturb'.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs with genuine appreciation.
• Ensure adherence to quality expectations and standards in all housekeeping operations.
• Develop and maintain positive working relationships with colleagues and support the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for extended periods of time as required by the role.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience in housekeeping or a similar role is preferred.
• No supervisory experience is required for this position.
• No specific licenses or certifications are required.

Required Skills

• Proficiency in Housekeeping operations and procedures.
• Ability to coordinate effectively with Engineering, Front Office, and Laundry departments.
• Strong Communication skills for clear and professional interaction.
• Demonstrated Teamwork capabilities to support colleagues and achieve shared objectives.
• Effective Problem-solving skills to address operational challenges.

Work Environment and Location

This is a full-time, non-management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. W Hotels is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. They foster an environment where unique backgrounds are celebrated, recognizing that the greatest strength lies in the rich blend of culture, talent, and experiences of their associates. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Housekeeping Coordinator to join their team. This is a full-time, non-management position, offering an opportunity to contribute to the smooth operation of the housekeeping department in a luxurious and dynamic hotel environment.

Role Responsibilities

• Operate sold room reports and verify room status to identify discrepancies.
• Prioritize room cleaning and update the status of departing guest rooms.
• Assist housekeeping management in overseeing daily activities.
• Serve as a point of contact for coordinating efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
• Document and resolve issues related to room discrepancies in coordination with the Front Desk.
• Prepare and distribute room assignments to housekeeping staff.
• Log, monitor, and update the list of rooms marked as "Do Not Disturb."
• Ensure vacant and dirty rooms are cleaned by the scheduled time.
• Assign rush rooms and rooms that were previously marked "Do Not Disturb."
• Complete required housekeeping paperwork.
• Follow all company, safety, and security policies and procedures.
• Report any maintenance issues, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs and thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak to others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and retrieve information related to work using computers.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Proficiency in housekeeping operations.
• Ability to coordinate with Engineering, Front Desk, and Laundry departments.
• Effective communication skills.
• Strong teamwork abilities.
• Problem-solving capabilities.

Additional Information

This is a full-time, non-management position requiring 0-1 year of experience. The work location is in the Financial District, Riyadh, Saudi Arabia.

About the Role

Mace is a global company specializing in shaping, building, and managing complex projects. This role offers an opportunity to join a significant program in Saudi Arabia, focusing on a mixed-use development that includes sports, entertainment, arts, and associated infrastructure. As an Associate Director - Project Controls, you will play a key role in the delivery of this project, ensuring the efficient execution of project controls across assigned commissions.

Key Responsibilities

• Lead Project Management Office (PMO) and project controls delivery for assigned commissions.
• Provide expert guidance and oversight in cost management, schedule management, risk management, and change management.
• Build and maintain client relationships, driving performance reporting for transparency and accountability.
• Ensure project delivery aligns with Mace's control centre standards and best practices.
• Mentor and develop project teams to foster a collaborative environment.
• Promote and integrate sustainability principles throughout project delivery.
• Contribute to the net-zero carbon transition by identifying and managing associated carbon emissions and reductions during project delivery.

Qualifications and Requirements

• Hold a relevant degree and be progressing towards chartership.
• Possess proven experience in PMO and project controls delivery.
• Demonstrate strong knowledge of project controls tools, techniques, and sector best practices.
• Meet the necessary visa criteria for the Kingdom of Saudi Arabia.
• Have relevant work experience on high-valued projects/programmes within a project management consultancy business, required for immigration and client approval.

Required Skills

• Expertise in PMO and project controls delivery.
• Proficiency in cost management, schedule management, risk management, and change management.
• Strong client relationship management and stakeholder engagement capabilities.
• Skilled in performance reporting and analytical assessment.
• Commitment to promoting sustainability and understanding of net-zero carbon transition principles.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Mace champions a safe, diverse, and inclusive working environment, focusing on well-being and continuous improvement. The company is committed to delivering on its promises, building long-term client relationships with integrity, and influencing positive outcomes within the industry. Mace welcomes interest from a diverse range of candidates and is open to discussing flexible working options if suitable for the role.

About the Role

AtkinsRéalis, a world-class engineering services and nuclear organization, is seeking a Manager - Project Control to join their team in Riyadh, Saudi Arabia. This role is pivotal in overseeing integrated planning, scheduling, cost control, and performance monitoring across all contracts. The Manager - Project Control will ensure alignment with program objectives and provide crucial support for informed decision-making by the Employer, contributing to the transformation of infrastructure and energy systems.

Key Responsibilities

• Monitor contractor schedules, progress, and milestones to ensure alignment with approved plans and overall program timelines.
• Oversee cost control, forecasting, and budget tracking across multiple contracts and work streams.
• Validate contractor reporting, ensuring the accuracy of progress, cost, and performance data.
• Identify schedule delays, cost risks, and performance deviations, and ensure that corrective actions are implemented effectively.
• Provide integrated dashboards, comprehensive reporting, and strategic insights to support the Employer's decision-making processes.

Qualifications and Experience

• A minimum of 7 years of experience in project controls, planning, cost control, or program management within infrastructure or transport projects.
• Demonstrated experience working in multi-contract or Project Management Consultancy (PMC) environments.
• The role requires 5-10 years of experience.

Required Skills

• Proficiency in Project Controls, Planning, and Cost Control methodologies.
• Experience in Program Management.
• Expertise in scheduling tools such as Primavera and MS Project.
• Familiarity with cost control systems and reporting frameworks.
• Strong analytical and reporting capabilities.
• Excellent stakeholder coordination skills are essential for this role.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Mace, a leader in construction expertise and consultancy, is seeking an Associate Director - Project Controls to join its team in Riyadh, Saudi Arabia. This role is integral to unlocking potential within ambitious projects and redefining industry standards. You will contribute to a significant program in Saudi Arabia, a major mixed-use development encompassing sports facilities, entertainment, arts, and associated infrastructure. Mace is a key delivery partner, requiring experienced professionals to lead integrated teams through all project phases.

As the Associate Director - Project Controls, you will lead PMO and project controls delivery across commissions and hubs, ensuring high-quality service and team performance. You will act as a subject matter expert, promoting Mace's reputation through industry engagement, meeting client expectations, and ensuring delivery remains competitive, innovative, and aligned with strategic goals. This position offers an opportunity to contribute to a large-scale program in the Kingdom.

Key Responsibilities

• Lead the PMO and project controls strategy and delivery across various commissions and hubs.
• Serve as a subject matter expert, providing guidance on cost, schedule, risk, and reporting.
• Build trusted client relationships and mentor high-performing teams to achieve excellence.
• Align project delivery with the Mace Control Centre, actively driving innovation, compliance, and sustainability initiatives.
• Collaborate towards the common goal of a net-zero carbon transition, sharing responsibility for the proactive identification and management of associated carbon emissions and reductions during work delivery.

Qualifications and Requirements

• Hold a relevant degree or equivalent qualification.
• Be progressing towards chartership with a recognized professional body and demonstrate ongoing professional development.
• Possess extensive leadership experience in PMO and project controls.
• Demonstrate proven leadership in health, safety, and wellbeing, with a track record of delivering measurable outcomes and embedding best practice.
• Have strong knowledge and application of relevant legislation within complex organizational environments.
• Be an effective communicator with strong analytical capabilities, possessing the ability to engage, influence, and build trusted stakeholder relationships.
• Meet the necessary visa criteria for the Kingdom of Saudi Arabia.
• Possess relevant work experience working on high-valued projects/programmes for a project management consultancy business, which are required for immigration and client approval.

Required Skills

• PMO
• Project Controls
• Cost Management
• Schedule Management
• Risk Management
• Reporting
• Data Analytics
• Health, Safety, and Wellbeing
• Stakeholder Relationship Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. The company is open to discussing part-time, flexible, and hybrid working options if suitable within the role.

Join Dallah Albaraka as a Human Resources Specialist!
We are looking for a dynamic and organized professional to join our team in Saudi Arabia. In this role, you will be responsible for implementing and overseeing human resources policies and procedures while providing logistical support for projects and events.

Responsibilities:

• Follow all approved HR policies and procedures to ensure organized and consistent implementation of work.
• Carry out daily HR operations according to established standards and procedures.
• Collect, analyze, and compile employee data and prepare required reports for internal and regulatory needs.
• Act as a coordinator for HR events and projects and provide logistical support.
• Provide HR services to employees and follow up on their needs to ensure requirements are met.
• Coordinate and arrange interviews for selected candidates to ensure a smooth recruitment process.
• Assist in preparing various HR documents to support the department's workflow.
• Draft memoranda and emails to ensure clear communication with relevant parties.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• A minimum of 2 years of related experience.
• Good communication and organizational skills.
• Ability to prepare reports and analyze data.
• Proficiency in using computer software and Microsoft Office.
• Knowledge of HR procedures and systems.
• Good command of English.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

As a member of the W Hotels team, you will uphold the brand's mission to "Ignite Curiosity, Expand Worlds" and its culture of "Whatever/Whenever." This position is part of Marriott International, fostering an environment where diverse backgrounds are valued.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of guestrooms and public areas, holding staff accountable for corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of housekeeping supplies to ensure adequate stock levels are maintained.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the department's impact on the property's financial goals, striving to achieve or exceed budgeted objectives.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to confirm understanding and completion.
• Supervise daily Housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings, conveying a clear and consistent message regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition is actively practiced across all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address employee concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Respond to and effectively handle guest problems and complaints, striving to improve service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Required Skills

• Housekeeping Operations
• Laundry Operations
• Recreation/Health Club Management
• Budget Management
• Human Resources Management
• Customer Service Excellence
• Leadership and Team Supervision
• Teamwork and Collaboration
• Problem-Solving and Complaint Resolution

Work Environment and Location

This is a full-time, management position located in Riyadh, Saudi Arabia. The role is part of the Housekeeping & Laundry category within W Hotels.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, and is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Fircroft is seeking an experienced Tendering Manager to lead growth initiatives, strategic bidding, and client engagement within its Facilities Management (FM) and Operations & Maintenance (O&M) business in Riyadh, Saudi Arabia. This role requires a professional with extensive experience in business development, tender management, and commercial strategy, specifically within the Facilities Management, Property Management, Operations & Maintenance, or Integrated Facilities Services sectors. The Tendering Manager will identify new opportunities, monitor market trends, and develop robust pipelines aligned with company objectives to drive sustainable growth.

The successful candidate will be instrumental in developing and presenting integrated FM and O&M solutions tailored to client needs, fostering cross-selling initiatives, and ensuring proposals reflect operational excellence and competitive pricing. This role demands strong leadership to mentor teams, establish performance metrics, and provide strategic recommendations to senior management.

Key Responsibilities

• Identify and pursue new business opportunities across Facilities Management and O&M sectors.
• Monitor market trends, competitor activities, and client requirements to drive sustainable growth.
• Develop and maintain a robust pipeline of strategic opportunities aligned with company objectives.
• Evaluate new markets, partnerships, and service offerings to support business expansion.
• Conduct feasibility studies, financial assessments, and risk evaluations for new opportunities.
• Lead the end-to-end tendering process, including opportunity assessment, bid strategy, proposal development, pricing, submission, and negotiations.
• Develop winning strategies, value propositions, and competitive positioning for major bids.
• Lead bid/no-bid decisions based on commercial, technical, operational, and strategic criteria.
• Review technical and commercial proposals to ensure compliance with client requirements and company standards.
• Coordinate with Operations, Finance, Procurement, HR, Engineering, and Legal teams to prepare high-quality submissions.
• Develop integrated FM and O&M solutions tailored to client requirements.
• Lead cross-selling initiatives by combining services across multiple business units.
• Ensure proposals reflect efficient service delivery models, competitive pricing, and operational excellence.
• Support mobilization planning and transition strategies for awarded contracts.
• Build and maintain strong relationships with clients, consultants, developers, government entities, and strategic partners.
• Represent the company during client meetings, presentations, and tender clarification sessions.
• Develop strategic partnerships and subcontracting arrangements to enhance competitiveness.
• Lead and mentor the Business Development and Tendering teams.
• Establish KPIs and performance metrics to monitor team effectiveness.
• Track bid success rates, win/loss analysis, and market trends to continuously improve performance.
• Provide regular reports and strategic recommendations to senior management.

Qualifications and Experience

• Bachelor's Degree in Engineering, Business Administration, Sales, Marketing, or a related field.
• MBA or relevant postgraduate qualification is preferred.
• Minimum of 15 years of experience in Business Development, Tendering, or Commercial Management.
• Strong experience within Facilities Management (FM), Operations & Maintenance (O&M), Property Management, Technical Services, or Integrated Facilities Services.
• Proven track record of winning large-scale FM and O&M contracts.
• Experience working with government, semi-government, and major private-sector clients is highly preferred.

Required Skills

• Business Development
• Tender Management
• Commercial Strategy
• Facilities Management (FM)
• Operations & Maintenance (O&M)
• Property Management
• Integrated Facilities Services
• Pricing Strategies
• Contract Negotiations
• Proposal Management
• Leadership
• Stakeholder Management
• Communication
• Financial Modeling
• Risk Assessment
• Strong commercial acumen and strategic planning capabilities.
• Expertise in tendering, pricing strategies, contract negotiations, and proposal management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical, financial modeling, and risk assessment abilities.
• Ability to manage multiple high-value opportunities simultaneously.
• Fluent in English; Arabic is highly desirable.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

W Hotels is seeking a Supervisor-Guest Service to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is located in the Financial District. As part of Marriott International, this role contributes to delivering exceptional guest experiences aligned with W Hotels' mission.

Role Overview

The Supervisor-Guest Service is responsible for ensuring smooth guest arrivals and departures, managing guest accounts, and providing service that upholds the W Hotels' "Whatever/Whenever" philosophy. This role requires a proactive approach to anticipating guest needs, resolving issues efficiently, and maintaining the brand's reputation for luxury and innovation.

Key Responsibilities

• Process guest check-ins, including verifying identification, payment methods, room assignments, and issuing room keys.
• Set up guest accounts according to their specific requirements.
• Enter information for the Marriott Rewards program.
• Ensure room rates align with market pricing and document any exceptions.
• Obtain payment before issuing room keys and verify and adjust billing.
• Compile and verify daily reports, journals, and occupancy lists.
• Complete cash drawer and closing reports.
• Inform and orient guests, providing information about the hotel.
• Respond to guest requests, escalating to appropriate staff when necessary, and follow up to ensure fulfillment.
• Process all types of payments, vouchers, refunds, and charges.
• Balance and deposit revenues, and perform cash counts at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any reported theft by a guest.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model for company policies.
• Develop and maintain positive working relationships, collaborating with co-workers and addressing employee issues.
• Follow and apply all chain policies and procedures, reporting accidents, injuries, and unsafe working conditions.
• Complete safety training and certifications, and maintain a neat and professional appearance.
• Maintain the confidentiality of hotel information and protect company assets.
• Welcome and receive guests, anticipate and respond to guest needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, prepare and correct documents accurately, and answer the telephone using appropriate language.
• Ensure adherence to quality standards.
• Enter and retrieve information using computers and/or Point of Sale (POS) systems.
• Perform other duties requested by managers that are consistent with the position.

Qualifications and Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Services
• Customer Service
• Payment Processing
• Cash Handling
• Reporting
• Team Leadership
• Problem Solving
• Communication
• Upselling
• Point of Sale (POS) Systems

Work Environment and Physical Demands

This full-time position is located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, and move for extended periods, and to lift, push, pull, and place objects weighing up to kilograms independently. W Hotels and Marriott International are committed to equal employment opportunities and fostering an environment where employee differences are valued.

About the Role

Knight Frank MENA is seeking a Human Resources Specialist (Saudization) to join the People and Culture team in Riyadh, Saudi Arabia. This role will support general HR services, projects, and operations, with a primary focus on government relations and compliance within the Kingdom. Working closely with the HR Lead and HR Operations Specialist, you will ensure all HR activities and government-related processes align with Saudi labor laws, Saudization requirements, and company policies.

This is a hands-on position requiring accurate and timely processing of employee transactions through government platforms such as QIWA, GOSI, and MUQEEM. The HR Specialist will serve as a key liaison between managers, external service providers, and government authorities, managing visa and government documentation, HR compliance, and general HR operations. A proactive approach to problem-solving and service delivery is essential.

Key Responsibilities

• Support daily HR operations, including onboarding, offboarding, and employee lifecycle administration.
• Partner with internal stakeholders to ensure a smooth onboarding experience and compliance with employment requirements.
• Assist with payroll processing, GOSI, benefits administration, and other HR operational activities.
• Manage employee training and development administration, including coordination of local KSA programs like COOP and TAMHEER.
• Support employee licensing, certifications, and professional membership renewals (*, RICS, TAQEEM, REGA).
• Maintain accurate HR records, documentation, and reporting across HR systems and government platforms.
• Provide support for HR projects, system implementations, and continuous improvement initiatives.
• Assist with the translation and preparation of HR and government-related documents in English and Arabic.
• Perform other HR and operational duties as required to support business needs.
• Provide advisory services to the business regarding government relations processes to ensure compliance.
• Offer problem resolution for government relations processes and challenges.
• Manage the external visa processing provider to ensure timely and accurate issuing of visas, labor contracts, and employee government documentation.
• Execute and coordinate government relations processes in KSA, ensuring compliance with applicable labor laws and regulatory requirements.
• Liaise with government entities, regulatory bodies, and external service providers to support the timely completion of government-related processes.
• Support government audits, inspections, labor cases, and regulatory interactions.
• Oversee and process all government-related requirements including Qiwa, GOSI, Iqama issuance and renewals, and other relevant Saudi platforms.
• Support the business and legal department in obtaining and renewing licenses, registrations, and approvals from government authorities.
• Stay informed of changes in Saudi labor laws and government regulations, and support the implementation of required updates.
• Maintain accurate records of all government documentation, submissions, and correspondence.
• Support dispute resolution, urgent PRO matters, and escalations with government authorities.
• Ensure compliance with Saudization requirements and support reporting and tracking obligations.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Saudi national is preferred.
• 5 to 10 years of experience in HR operations and government relations within Saudi Arabia.
• Solid knowledge of Saudi labor law, Saudization requirements, GOSI, and HR compliance frameworks.
• Proven hands-on experience with Saudi government platforms including QIWA, IQAMA systems, and other regulatory portals.
• Practical experience processing employee and company transactions through Saudi government platforms and coordinating with relevant authorities.
• High integrity, professionalism, and a strong understanding of the local cultural and regulatory environment.
• Proficient level in Microsoft Office programs.
• Fluency in English and Arabic, both written and verbal.
• Flexible attitude towards traveling.

Required Skills

• HR Operations
• Government Relations
• Saudi Labour Law
• Saudization Requirements
• GOSI
• HR Compliance Frameworks
• QIWA
• IQAMA Systems
• Problem-Solving
• Communication
• Coordination
• Organizational Skills
• Attention to Detail
• Integrity
• Professionalism

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. CIPD or a relevant certification is considered a plus.

About the Role

INMAR is seeking an experienced Development Controls Manager to oversee portfolio-level planning, reporting, governance, and performance monitoring across a diverse real estate development portfolio. This role serves as a central point for development controls, ensuring projects are tracked, risks are managed, milestones are met, and executive leadership receives accurate information for strategic decision-making. The successful candidate will establish and maintain development control frameworks, portfolio reporting systems, stage-gate governance processes, and performance dashboards.

Key Responsibilities

• Establish and manage development controls frameworks, reporting standards, governance calendars, and portfolio monitoring processes.
• Develop and maintain project governance tools, including stage-gate trackers, decision logs, action trackers, and performance reporting systems.
• Ensure consistency, transparency, and adherence to best practices across all development reporting and project controls processes.
• Support executive decision-making through structured governance and comprehensive performance reporting.
• Maintain master development programs, critical paths, project dependencies, and portfolio schedules.
• Monitor project progress against approved milestones, deliverables, and development objectives.
• Prepare portfolio dashboards, executive reports, and performance summaries for senior leadership.
• Provide visibility on key development metrics, project status, schedule performance, and strategic priorities.
• Maintain portfolio-wide risk registers, issue logs, mitigation plans, and decision records.
• Monitor project performance proactively and identify emerging risks, constraints, and opportunities.
• Maintain visibility of project budgets, cost forecasts, Total Development Cost (TDC) updates, variances, and key commercial decision points.
• Support leadership in evaluating project performance against approved business objectives.
• Coordinate reporting inputs across Development, Technical, Commercial, Procurement, Authorities, Finance, Cost Management, and Delivery teams.
• Facilitate information flow between project teams and executive leadership.
• Ensure development reporting accurately reflects current project status and supports informed decision-making.
• Manage and mentor Development Controls support resources, including document control and project coordination personnel.

Qualifications and Requirements

• Bachelor’s degree in Engineering, Construction Management, Project Management, Business Administration, or a related discipline.
• 10 to 15 years of experience in project controls, development controls, PMO, portfolio reporting, scheduling, risk management, or large-scale development programs.
• Proven experience managing reporting and governance frameworks within real estate, construction, infrastructure, or development organizations.
• Strong understanding of project scheduling, portfolio management, risk management, governance, and reporting methodologies.
• Advanced proficiency in Primavera P6, Microsoft Project, Power BI, Microsoft Excel, and other relevant reporting tools.
• Professional certifications such as PMP, PMI-SP, Project Controls Certification, or equivalent are preferred.

Required Skills

• Development Controls Frameworks
• Portfolio Reporting Systems
• Stage-Gate Governance Processes
• Performance Dashboards
• Project Governance Tools
• Master Development Programs
• Critical Path Analysis
• Portfolio Schedules
• Risk Registers
• Issue Logs
• Mitigation Plans
• Cost Management
• Total Development Cost (TDC)
• Primavera P6
• Microsoft Project
• Power BI
• Microsoft Excel
• Analytical Skills
• Problem-Solving
• Planning
• Scheduling
• Reporting
• Stakeholder Management
• Coordination

Work Environment

This full-time role is based in Riyadh, Saudi Arabia. The position offers the opportunity to shape and control a major development portfolio, collaborate closely with executive leadership on strategic initiatives, and gain exposure to high-profile mixed-use, residential, hospitality, retail, and commercial developments within a dynamic real estate organization.

About the Fleet Supervisor Role

Ninja is seeking a proactive and detail-oriented Fleet Supervisor to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for overseeing the daily operations of our fleet, ensuring optimal vehicle availability, adherence to safety standards, regulatory compliance, and cost efficiency. The ideal candidate will bring a proven track record in managing transportation fleets within a dynamic logistics or supply chain environment.

As a Fleet Supervisor, you will be instrumental in maintaining the smooth functioning of our transportation operations. You will be responsible for a wide range of activities, from driver management and vehicle maintenance to cost control and performance reporting. This role requires a strong understanding of fleet management principles and the ability to work effectively in a fast-paced operational setting.

Key Responsibilities

• Supervise daily fleet operations to ensure maximum vehicle availability and operational efficiency.
• Manage vehicle allocation and driver assignments based on business and delivery requirements.
• Monitor fleet utilization and identify opportunities to improve productivity and reduce downtime.
• Coordinate preventive and corrective vehicle maintenance activities with workshops and service providers.
• Ensure all vehicles maintain valid registrations, insurance, inspections, and regulatory documentation.
• Track fuel consumption, maintenance expenses, and other fleet-related costs while supporting cost optimization initiatives.
• Monitor vehicle condition and ensure all safety standards and company policies are consistently followed.
• Investigate vehicle accidents, damages, traffic violations, and operational incidents, and implement corrective actions when required.
• Supervise driver performance, attendance, compliance, and adherence to safety procedures.
• Support driver onboarding, training, and performance improvement programs.
• Coordinate with Operations, Warehouse, Procurement, Finance, and external vendors to ensure smooth fleet operations.
• Prepare and maintain accurate fleet records, reports, and operational documentation.
• Generate regular fleet performance reports and KPIs for management review.
• Identify process improvement opportunities and implement solutions to enhance efficiency, service levels, and fleet performance.
• Support fleet expansion, optimization, and continuous improvement projects.

Qualifications and Requirements

• Bachelor's degree in Logistics, Supply Chain, Business Administration, Transportation, or a related field.
• 3-5 years of experience in Fleet Operations, Transportation, Logistics, or Supply Chain.
• Minimum 2 years of supervisory experience.
• Experience managing commercial vehicles, vans, trucks, or distribution fleets.
• Strong knowledge of fleet management and transportation operations.
• Experience in vehicle maintenance management and compliance.
• Knowledge of cost control, route planning, and vendor management.
• Strong reporting, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and reporting tools.
• Strong communication and team coordination skills.
• Ability to work in a fast-paced operational environment.

Required Skills

• Fleet Management
• Transportation Operations
• Vehicle Maintenance
• Compliance Management
• Cost Control
• Route Planning
• Vendor Management
• Reporting and Analytics
• Problem-Solving
• Microsoft Excel Proficiency
• Communication Skills
• Team Coordination
• Logistics Management
• Supply Chain Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to work effectively in a fast-paced operational environment.

About the Role

Majestic International Company, established in 1986, is seeking a Transition & Interface Management Lead to join its team in Riyadh. The company operates with principles of discipline, excellence, adaptability, and motivation, focusing on delivering premium services through technical capabilities, specialized skills, and advanced technology. This role is integral to ensuring the seamless delivery of projects and transitions, supporting national development through high-performing services tailored to dynamic challenges.

Role Overview

The Transition & Interface Management Lead will oversee and manage the integration of project activities, facilitate communication and training, track progress, and address challenges. This full-time, on-site position in Riyadh is key to coordinating mobilization activities, managing stakeholder interfaces, overseeing readiness gates, and ensuring effective dependency management for smooth transitions into operational phases.

Key Responsibilities

• Develop and manage comprehensive transition plans and readiness frameworks.
• Maintain interface matrices, dependency registers, and mobilization trackers.
• Coordinate and facilitate stakeholder workshops and decision-making forums.
• Track and ensure fulfillment of operational, access, security, data, and provider readiness requirements.
• Support governance reporting processes and manage transition closeout activities.

Qualifications and Requirements

• A degree in Project Management, Engineering, Facilities Management, or a closely related field.
• Demonstrated experience in managing operational transitions, mobilizations, or complex stakeholder environments.
• Strong planning, coordination, and facilitation skills.
• Excellent stakeholder engagement and governance experience.
• 5-10 years of relevant experience.

Required Skills

• Project Management
• Engineering
• Facilities Management
• Planning
• Coordination
• Facilitation
• Stakeholder Engagement
• Governance

Work Location and Type

This is a full-time, on-site position located in Riyadh, Saudi Arabia.

About the Logistics Manager Role

UCC Holding is seeking an experienced and strategic Logistics Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for the comprehensive oversight of inventory management, defining departmental strategies to optimize inventory levels, eliminate obsolete and off-spec materials, and reduce aging stock. The Logistics Manager will manage and control organizational resources for distribution and allocation across all company-wide projects, ensuring efficient supply chain operations.

This position plays a crucial part in managing all logistics requirements related to warehouse functions, including transportation, supply delivery, and coordination with shipping, freight forwarding, and customs authorities. The ideal candidate will be instrumental in managing the supply and delivery of procured items to assigned project locations, ensuring seamless operations and adherence to best practices.

Key Responsibilities

• Oversee the entire inventory management process, defining departmental strategies for appropriate inventory levels.
• Eliminate obsolete and off-spec material, and reduce aging material within the inventory.
• Manage and control organizational resource distribution and allocation directed by the Operations Manager for all company-wide projects.
• Be responsible for all logistic requirements related to the warehouse function, including transportation and supply delivery.
• Manage the supply and delivery of procured items to assigned Project locations.
• Coordinate effectively with all shipping and freight forwarding agencies and customs authorities.
• Create and implement best practice logistics principles, policies, and processes across the organization to improve operational and financial performance.
• Ensure the accuracy and timeliness of all inventory transactions and the physical movement of materials from receipt to stocking and distribution.
• Develop and execute tools and methodologies to enable effective implementation of logistic plans, including designing and developing standard operating methods to manage logistics operations efficiently.
• Contribute to the creation and implementation of a best practice logistics vision, strategy, policies, processes, and procedures to aid and improve operational performance.
• Plan, manage, and evaluate logistics operations, liaising with internal stakeholders, suppliers, logistics providers, transportation companies, and customers.
• Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements.
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Support continuous improvement initiatives and identify inefficiencies and cost optimization opportunities.
• Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports.
• Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement.
• Interpret trends and analyze and review data, providing meaningful logistics data to others in the organization to aid customer service and cost improvements.
• Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies.

Qualifications and Experience

• A Bachelor's Degree in Business Administration or a Supply Chain/Logistics related course.
• A minimum of 15 years of overall working experience.
• A minimum of 5 years of relevant working experience specifically in logistics.
• A minimum of 5 years of experience working within the GCC region is considered a plus.

Required Skills

• Inventory Management
• Logistics Planning
• Supply Chain Management
• Transportation Management
• Warehouse Operations
• Coordination with Customs Authorities
• HSE Initiatives
• Continuous Improvement
• Data Analysis
• Problem Solving
• Leadership
• Communication

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Qiddiya Investment Company is seeking a Commercial Director for City Operations (DEL 5) to lead the commercial strategy and execution for city-wide operations. This leadership position requires a commercially astute professional to manage all commercial aspects of city operations projects, ensuring alignment with Qiddiya's strategic objectives and commitment to excellence.

Role Overview

The Commercial Director will oversee contract negotiations, procurement, financial management, and risk mitigation across diverse operational areas. This role involves close collaboration with cross-functional teams to optimize commercial performance, maintain budgetary discipline, and cultivate strong relationships with partners and stakeholders. The position is based in Riyadh, Saudi Arabia, and is a full-time role.

Key Responsibilities

• Lead the development and execution of commercial strategies for contracts related to Operations within Qiddiya.
• Manage all post-contract commercial activities across City Operations, including variations, claims, compliance, and performance.
• Define and execute contract renewal and cost optimization strategies for key service contracts.
• Provide commercial insights on risks, commitments, and forecast impacts, in alignment with Commercial and Reporting and Finance functions.
• Lead the implementation of the Service Charge framework and model, and the cost recovery process across operating assets.
• Serve as the commercial lead to City Operations leadership, supporting Executive and Management Committee decision-making and building team capability.
• Mentor and guide the commercial team, fostering a culture of excellence and continuous improvement.

Qualifications and Experience

• Bachelor's degree in Quantity Surveying, Business Administration, Construction Management, or a related field; an advanced degree is preferred.
• A minimum of 12 years of progressive experience in commercial/contract management within the operations (O&M, FM, utilities, city operations) or construction sectors.
• Demonstrated experience in managing large-scale Operations with a focus on commercial contract negotiation and management.
• Strong expertise in post-contract management, including variations, claims, renewals, and performance management.
• Exposure to service charge / cost recovery models is highly desirable.

Required Skills and Competencies

• Commercial Strategy Development and Execution
• Contract Negotiation and Management
• Procurement Processes
• Financial Management and Budgetary Discipline
• Risk Mitigation and Management
• Commercial Performance Optimization
• Stakeholder Engagement and Management
• Post-Contract Management (Variations, Claims, Renewals, Performance)
• Cost Optimization Strategies
• Service Charge Framework and Cost Recovery Model Implementation
• Team Capability Building and Mentorship
• Fostering a Culture of Continuous Improvement
• Analytical and Problem-Solving Skills
• Attention to Detail
• Excellent Communication and Interpersonal Skills
• Leadership Abilities

About the Role

Unified Asset & Property Management (UAPM) is seeking a skilled Property Manager to oversee the comprehensive operational management of a mixed-use property in Riyadh, Saudi Arabia. This role is crucial for ensuring the optimal performance of all building systems and services, aligning with UAPM's strategic asset management objectives and contributing to the overall success of the property portfolio.

Key Responsibilities

• Assume full accountability for the end-to-end operational management of the assigned mixed-use property, including all building systems, services, and performance outcomes.
• Develop, implement, and monitor annual property operations plans, ensuring alignment with UAPM's asset management strategy and portfolio objectives.
• Oversee all Hard FM activities, including HVAC, MEP systems, elevators, fire safety, structural maintenance, and building fabric, to ensure maximum system uptime and reliability.
• Manage Soft FM services such as cleaning, landscaping, security, waste management, and pest control through effective oversight of outsourced service providers.
• Transition property maintenance from reactive to proactive models by establishing and maintaining a CAFM/CMMS-based preventive maintenance schedule for all critical building systems.
• Monitor and interpret building performance data from BMS and IoT sensors to facilitate proactive fault detection, energy optimization, and anomaly resolution.
• Conduct routine property inspections, meticulously documenting and ensuring the timely closure of all identified defects and corrective actions.
• Manage all outsourced Hard FM and Soft FM service providers, holding them accountable to contractual KPIs, SLAs, and UAPM quality standards.
• Lead the vendor performance review process, tracking contractor scorecards, escalating underperformance, and providing recommendations to the Executive Director.
• Coordinate contractor mobilization, on-site access control, HSE induction, and ensure strict adherence to permit-to-work compliance for all third-party works.
• Review and process vendor invoices within agreed timelines, verifying against completed work orders and contract terms before approval.
• Maintain an up-to-date vendor register, service contracts database, and approved supplier list within Yardi.
• Prepare the annual property operations and maintenance (O&M) budget in coordination with the Executive Director and Finance team.
• Monitor and control operational expenditure against the approved budget, investigating variances and implementing corrective measures.
• Process purchase requests, work orders, and vendor payments within delegated authority limits using Yardi and Kissflow.
• Identify and implement cost-saving opportunities through service consolidation, energy reduction initiatives, and preventive maintenance efficiencies.
• Prepare monthly financial performance reports, cost variance analyses, and expenditure forecasts for management review.
• Ensure the property maintains full compliance with all applicable Saudi regulations and standards, including Civil Defence requirements, NFPA, SASO, MOMRA, and municipality codes.
• Maintain up-to-date records of all regulatory inspections, licenses, permits, and certificates of compliance.
• Oversee fire safety systems testing, emergency evacuation planning, and coordinate with Civil Defence authorities for necessary approvals and inspections.
• Enforce HSE policies across all on-site personnel, contractors, and vendors, conducting safety audits and ensuring prompt close-out of non-conformances.
• Manage all statutory inspection schedules (*, elevators, pressure vessels, electrical systems, fire suppression) and ensure third-party certifications are current.
• Act as the primary operational point of contact for tenants, managing service requests, complaints, and escalations via Freshdesk within agreed SLA timeframes.
• Conduct periodic tenant satisfaction assessments and translate feedback into actionable service improvements.
• Coordinate with the Tenant Coordination team on fit-out works, handovers, and any tenant-driven modifications to the property.
• Maintain professional, responsive communication with all property stakeholders, including tenants, government authorities, and utility providers.
• Lead, manage, and develop a team of three direct reports, setting clear performance objectives aligned with property KPIs.
• Conduct regular one-to-ones, annual performance appraisals, and development planning discussions for all direct reports via KayanHR.
• Foster a safety-first, continuous improvement culture within the team, encouraging proactive reporting of risks, inefficiencies, and improvement ideas.
• Allocate team workloads effectively, manage task progress in Wrike, and ensure capacity is balanced across preventive, reactive, and project-based activities.
• Own property-level operational data, including work orders, asset registers, maintenance logs, energy consumption, and cost records, ensuring accuracy and completeness in Yardi and CAFM systems.
• Prepare and submit monthly property performance reports covering maintenance KPIs, financial summaries, tenant satisfaction scores, and compliance status.
• Build and maintain Power BI dashboards tracking key operational metrics for the Executive Director's review.
• Lead continuous improvement initiatives targeting energy efficiency, planned vs. reactive maintenance ratios, and vendor cost optimization.
• Monitor ESG-relevant metrics, including energy and water consumption, waste management, and progress toward green building compliance (LEED, Mostadam).

Qualifications and Requirements

• Bachelor's degree in Facilities Management, Engineering (Mechanical, Electrical, or Civil), Real Estate Management, or a related discipline.
• Professional certification is preferred, such as IFMA CFM, BIFM (IWFM), PMP, or an equivalent FM or project management credential.
• Minimum of 5 years of experience in facilities or property management, with at least 2 years in a management or supervisory role.
• Demonstrated experience managing mixed-use or large commercial/retail properties, including both Hard FM and Soft FM service streams.
• Proven track record of managing outsourced FM contractors and effectively holding service providers accountable to KPI and SLA performance standards.
• Familiarity with Saudi regulatory requirements, including Civil Defence, NFPA, SASO, MOMRA, and municipality compliance.

Required Skills and Proficiencies

• Technical Skills: Expertise in HVAC, MEP systems, Fire Safety, Structural Maintenance, Building Fabric Maintenance, Cleaning Services, Landscaping, Security Services, Waste Management, Pest Control, Preventive and Predictive Maintenance. Proficiency with CAFM/CMMS, BMS, and IoT Sensors for fault detection, energy optimization, and anomaly resolution. Strong capabilities in Vendor Management, KPI and SLA Management, Contract Management, HSE Induction, Permit-to-Work procedures, Invoice Processing, Budget Preparation, Expenditure Control, Cost Saving Initiatives, Financial Reporting, and Regulatory Compliance (Civil Defence, NFPA, SASO, MOMRA, Municipality Codes). Experience with regulatory inspections, licenses, permits, certificates of compliance, fire safety systems testing, emergency evacuation planning, HSE policies enforcement, safety audits, and statutory inspection schedules. Competence in tenant relations, service request management, complaint management, tenant satisfaction assessment, tenant coordination, and stakeholder communication. Skills in team leadership, performance management, development planning, continuous improvement culture, workload allocation, task management, capacity balancing, data accuracy, data completeness, performance reporting, dashboard creation, energy efficiency monitoring, planned vs. reactive maintenance ratio management, vendor cost optimization, and ESG metrics including water consumption and waste management monitoring, and green building compliance (LEED, Mostadam).
• Software Proficiency: Yardi (work order management, vendor tracking, cost monitoring, property management reporting), Freshdesk (tenant service request management, complaint tracking, SLA monitoring), Wrike (task assignment, project tracking, contractor coordination, team workflow management), Kissflow (internal process requests, purchase order workflows, digital form approvals), Microsoft 365 (Teams, Outlook, SharePoint, Excel for maintenance logs, asset registers, cost tracking, PowerPoint), Advanced Excel (operational KPI dashboards, financial variance analysis, management reporting), CAFM/CMMS platforms (preventive maintenance scheduling, asset lifecycle management, work order automation), Building System Performance Monitoring, Energy Consumption Monitoring, Anomaly Detection.
• Behavioral Competencies: Accountability (takes full ownership of property performance and team deliverables), Leadership (motivates direct reports and holds outsourced service providers to standard), Stakeholder Management (builds effective working relationships with tenants, contractors, and internal functions), Resilience & Composure (manages competing priorities and on-site emergencies with composure).
• Functional Competencies: FM Operations (depth across Hard FM and Soft FM service disciplines), Vendor & Contract Management (enforces SLAs, manages contractor performance, drives value from outsourced relationships), Regulatory & Compliance (applies Saudi FM regulations, fire safety codes, and HSE frameworks accurately), Financial Acumen (controls O&M budgets and produces clear financial variance analysis), Data-Driven Operations (uses FM systems and dashboards to drive evidence-based decisions).

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

About the Role

W Hotels, a brand within Marriott International, is seeking a dynamic and experienced Mgr-Housekeeping to join their team in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing the daily operations of the Housekeeping department, ensuring that guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation. The role plays a crucial part in ensuring both guest and employee satisfaction while adhering to operational budgets.

W Hotels is dedicated to sparking curiosity and opening new worlds, creating a space where life is experienced. The brand is driven by a culture of attentiveness and readiness, constantly reinterpreting luxury standards globally. Embracing the "Whatever/Whenever" philosophy, W Hotels brings guest passions to life. If you are original, innovative, and view the future as a space of possibilities, you are welcome to join the W Hotels family and become part of Marriott International's brand portfolio, where you can give your best, find your purpose, belong to a fantastic global team, and get the most out of yourself.

Key Responsibilities

• Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry.
• Direct and collaborate with employees to ensure property guestrooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of guestrooms and public areas, holding individuals accountable for implementing corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for the department.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the impact of the department's operations on the overall property financial goals and objectives, striving to achieve or exceed budgeted targets.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to confirm understanding and completion.
• Supervise daily Housekeeping shift operations, verifying compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings, consistently communicating a clear and consistent message regarding departmental goals to achieve desired results.
• Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition programs are active and implemented across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping
• Laundry operations
• Guest Satisfaction
• Budget Management
• Human Resources management
• Customer Service

Location and Work Type

This is a full-time management position located in Riyadh, Saudi Arabia. The specific address is Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519.

Commitment to Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of its associates are valued and celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.