Full-time Service Management Specialist Jobs in Riyadh

• Prepare and submit weekly operations and development reports to senior management, ensuring accuracy and timeliness.
• Oversee the Employee of the Week recognition program by reviewing customer feedback and collaborating with the Internal Communications team.
• Manage team schedules and coordinate closely with the Workforce Management (WFM) team.
• Monitor team performance against quality scores and KPIs, driving continuous improvement.
• Attend Extensya meetings, tracking work progress and addressing open issues.
• Work with WFM on forecasting and staffing to maintain optimal coverage.
• Collaborate with Training and Quality teams to enhance team performance and service standards.
• Address staffing gaps through efficient replacement management.
• Ensure timely processing of financial transactions submitted by the team.
• Coordinate with the Marketing team regarding campaigns and promotional updates affecting customer service.
• Act as a primary contact with various internal teams including Operations Excellence, Quality, and Driver Care.
• Lead, coach, and develop supervisors and staff, fostering a culture of high performance.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of customer service experience with at least 2 years in a managerial role.
• Experience in the food-tech, e-commerce, or delivery-app sectors is preferred.
• Strong leadership skills and an ability to motivate teams.
• Data-driven mindset experience in tracking KPIs and operational reports.
• Excellent communication skills in both Arabic and English.

• Model Application Analysis and Diagnosis: Analyze LLM performance in inference, generation, and moderation, and replicate customer-reported bad cases.
• Model Optimization and Tuning Support: Provide optimization suggestions like Prompt Engineering and Finetuning; collaborate with internal teams on model tuning, especially for Arabic processing.
• Front-line Technical Support and Consulting: Provide professional technical support on MaaS platform usage, model selection, API calling, and cost optimization.
• Performance and Cost Monitoring: Monitor key performance indicators (such as TPM, TTFT, success rate) and provide cost-effective model combination strategies.
• Cross-Cultural Communication and Collaboration: Utilize language advantages to accurately understand customer needs in Arabic scenarios, ensuring lossless communication.

• LLM-related project experience (such as model evaluation, development, optimization, or technical support); experience in MaaS platforms or large AI companies is preferred.
• Deep understanding of underlying LLM logic (Transformer, Tokenization, inference processes); experience in Prompt Engineering; familiar with model evaluation metrics and knowing deep learning on mainstream frameworks (TensorFlow, PyTorch).
• Language: Mandarin: Native speaker level, used for highly efficient internal team collaboration. English: Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents. Proficient in Arabic reading and writing, capable of processing and analyzing Arabic language.
• On-site resident support at customer site; short-term business travel may be required.
• Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.
• Respect and understand local Saudi laws, regulations, business culture, and social customs.
• Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations.

About the Role

HCLTech is seeking a skilled Jira Service Management (JSM) ITSM Developer to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for designing, configuring, and optimizing our enterprise Jira Service Management platform. The role involves building customized workflows across key ITSM areas, bridging the gap between customer-facing support teams and internal software development teams through robust automation, plugin integration, and data migration.

The ideal candidate will be responsible for enhancing user experience, ensuring seamless integration with development tools, and managing critical ITSM processes. This role requires a deep understanding of ITIL frameworks and hands-on experience with Jira Service Management functionalities and associated plugins.

Key Responsibilities

• Design and implement ITSM workflows for Incident Management (IM), Problem Management (PM), Change Management (CM), and Service Request Management.
• Define and implement multi-tier Service Level Agreement (SLA) policies, including response, resolution, and escalation times.
• Develop and manage queue strategies for L1/L2/L3 support teams, configuring SLA metrics aligned with business priorities.
• Configure enterprise integrations, including connecting monitoring tools for incident creation, email-to-ticket creation, and bidirectional Jira integration with development tools like GitHub and Bitbucket.
• Implement Single Sign-On (SSO) and SAML integrations with identity providers.
• Design and optimize the JSM customer portal, implementing Request Types and Forms using ProForma or similar tools.
• Enhance user experience within the JSM portal, potentially utilizing Refined for layout design, navigation, and branding.
• Configure integrations between JSM and Jira Software to facilitate seamless collaboration with development teams.
• Ensure traceability across Incident, Problem, and Change workflows, enabling visibility between development and support processes.
• Integrate Jira Service Management with Confluence, configuring the knowledge article lifecycle (Draft, Review, Publish) and managing portal KB visibility and suggestions.
• Execute data migration using methods such as CSV, CMJ, and REST APIs, including data mapping, transformation, validation, and reconciliation.
• Handle historical data migration in accordance with compliance needs.
• Configure and manage permission schemes, notification schemes, issue security schemes, project configurations, and user/role management across service projects.

Qualifications and Requirements

• Strong experience as a Jira Service Management (JSM) Developer or Administrator.
• Deep understanding of ITIL processes, including Incident, Problem, Change, Request, Asset, and Knowledge Management.
• Proven experience in setting up advanced, multi-tier SLAs and managing Assets for CMDB-like modeling.
• Experience with data migration tools such as CSV imports, Site Import, Configuration Manager for Jira, or REST APIs.
• Strong integration knowledge, including Webhooks, REST APIs, and automation rules, to connect cross-project dependencies.
• Proficiency in configuring and managing permission schemes, notification schemes, issue security schemes, project configurations, and user/role management within service projects.
• Excellent communication, leadership, teamwork, and problem-solving skills.

Technical Skills

• Jira Service Management (JSM) platform development and administration.
• ITIL processes: Incident Management, Problem Management, Change Management, Request Management, Asset Management, Knowledge Management.
• ScriptRunner: Groovy scripting, custom listeners, automation extensions.
• Refined: Portal layout design, navigation, branding.
• Multi-tier SLA policies and Queue management.
• Enterprise integration: Monitoring tools, email, Jira, development tools (GitHub, Bitbucket), identity providers (SSO, SAML).
• UI and Plugin Enhancement: JSM customer portal, Request Types and Forms (ProForma/Forms).
• DevOps & Internal Linking: Jira Software integration, traceability across ITSM processes.
• Knowledge Management Integration: Confluence integration, knowledge article lifecycle management.
• Data Migration: CSV, CMJ, REST APIs, data mapping, transformation, validation, reconciliation.
• Configuration Management: Permission schemes, notification schemes, issue security schemes, project configurations, user and role management.
• Automation rules and Webhooks.

Work Environment and Details

This is a full-time position for a Jira ITSM Developer based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

• Developing and managing office infrastructure and administrative systems.
• Overseeing local legislative compliance and operational management.
• Providing high-level administrative support to Partners.

• Manage office operations, supplier relationships, and service contracts.
• Support P&C activities including recruitment and onboarding.
• Monitor office budgets and operational efficiency.

• Excellent communication skills.
• Strong organizational abilities and attention to detail.
• A proactive, professional, and client-focused approach.

• Manage daily boutique operations and customer service
• Handle WhatsApp orders and client communication professionally
• Coordinate with delivery drivers and suppliers for smooth order fulfillment
• Follow up with customers and manage special floral requests
• Oversee inventory, flower stock, and boutique supplies
• Monitor sales, invoices, and daily cash handling
• Ensure boutique presentation and service quality standards
• Support social media coordination and promotional activities

About the Role

Remat Al-Riyadh Development Co. is seeking an experienced Manager for its Security Services department. This role is responsible for the comprehensive oversight of security operations, ensuring high standards of safety and security across all facilities. The position is full-time and based in Riyadh, Saudi Arabia.

Key Responsibilities

• Oversee and manage daily security operations, including the implementation and enforcement of access control procedures.
• Lead incident response protocols, ensuring swift and effective resolution of security breaches and emergencies.
• Conduct risk assessments and audits to identify potential security vulnerabilities and ensure compliance with safety and security standards.
• Manage, lead, and mentor security teams, providing training and performance monitoring.
• Coordinate with internal and external stakeholders, including contractors and government entities.
• Monitor key performance indicators (KPIs) related to security operations and incident management, implementing corrective actions for continuous improvement.
• Provide support for project activities throughout their lifecycle, including mobilization and commissioning, ensuring operational readiness from a security perspective.

Qualifications and Requirements

• A Bachelor's degree in Engineering, Quality and Safety, or a related field.
• A minimum of 8 years of experience in Project Management, PMO Methodologies, Data & Reporting, or other relevant fields.
• Proven experience in industrial security.
• Demonstrated expertise in operational risk management.
• Solid experience in general operations management.
• Proficiency in access control systems and procedures.
• Experience in incident response management.
• Skilled in conducting comprehensive risk assessments and audits.
• Knowledge of and adherence to safety and security standards.
• Experience in managing and leading teams.
• Ability to conduct training and monitor team performance.
• Strong stakeholder coordination skills.
• Experience in monitoring KPIs and implementing corrective actions.
• Familiarity with supporting project activities such as mobilization and commissioning.
• Experience with ensuring operational readiness.
• Knowledge of Project Management principles.
• Understanding of PMO Methodologies.
• Experience with Data & Reporting in a security context.

Required Skills

• Industrial Security
• Operational Risk Management
• Operations Management
• Access Control
• Incident Response
• Risk Assessments
• Auditing
• Safety Standards Compliance
• Security Standards Compliance
• Team Management
• Training and Development
• Performance Monitoring
• Stakeholder Coordination
• KPI Monitoring
• Corrective Actions Implementation
• Continuous Improvement
• Project Activities Support
• Mobilization
• Commissioning
• Operational Readiness
• Project Management
• PMO Methodologies
• Data & Reporting
• Fluency in English (written and spoken)
• Fluency in Arabic (written and spoken)

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in a relevant field, with a strong background in industrial security, operational risk management, and general operations.

About the Center Manager Role

The Place BC is seeking a Center Manager to oversee all branch operations, staff management, and strategic growth for its business center in Riyadh, Saudi Arabia. This role is integral to driving profitability and ensuring the efficient functioning of the business center as a standalone unit.

Key Responsibilities

• Oversee and manage daily operations, including staff supervision, facility maintenance, and budget oversight to ensure smooth and efficient functioning of the business center.
• Lead the team in delivering exceptional customer service, effectively resolving issues, and maintaining high occupancy rates.
• Coordinate with contractors, suppliers, and fit-out companies for renovations, space planning, and ensuring compliance with brand standards.
• Develop and execute comprehensive sales strategies aimed at revenue growth, cost control, and fostering strong community engagement.
• Monitor key performance metrics, prepare detailed reports, and implement data-driven improvements based on analysis and feedback to regional management.
• Ensure strict adherence to Saudi labor laws, health and safety regulations, and all relevant cultural norms in all operational aspects.
• Foster a positive and productive work environment through effective staff training, performance evaluations, and the implementation of Saudization initiatives.
• Manage budgeting and ensure compliance with all relevant regulations and company policies.
• Provide strong team leadership to drive operational excellence and achieve business objectives.

Qualifications and Experience

• A Bachelor's degree is required; a Master's degree is highly favored.
• A degree in hospitality management is preferred.
• A minimum of 5 years of experience as an operations manager in a business center.
• At least 5 years of experience in operations management within Saudi Arabia.
• A minimum of 5 years of experience as an operations director in hospitality or property management.

Required Skills

• Leadership and Team Leadership
• Operations Management
• Staff Management
• Sales Strategy Development and Execution
• Data Analysis and Reporting
• Customer Service Excellence
• Budgeting and Financial Management
• Compliance and Regulatory Adherence

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. The specific work type is full-time.

About the Role

Sawaid Recruitment is seeking a dedicated Customer Service Executive to join our team in Riyadh, Saudi Arabia. This full-time position is key to managing and nurturing relationships with our corporate clients, ensuring high-quality service delivery, and contributing to the company's growth. The ideal candidate will be skilled in handling client inquiries, resolving issues efficiently, and proactively identifying opportunities to improve client engagement.

This role requires a professional who will serve as a primary point of contact for our corporate clients, ensuring their needs are met with accuracy and efficiency. You will play a significant part in maintaining client satisfaction and fostering long-term partnerships.

Key Responsibilities

• Manage and follow up on all customer inquiries, requests, and service-related issues to ensure timely resolution.
• Provide accurate and professional information and support to both existing and potential corporate clients.
• Coordinate effectively with various internal departments to ensure the timely delivery of services and solutions to clients.
• Monitor, document, and resolve customer concerns, ensuring appropriate follow-up actions are taken.
• Actively build and maintain strong, positive relationships with corporate clients.
• Maintain and regularly update customer records and databases with accurate and current information.
• Support sales initiatives by identifying and generating new business leads.
• Develop and maintain a thorough understanding of Sawaid Recruitment's products and services to effectively assist clients.

Qualifications and Requirements

• Bachelor's degree or an equivalent educational qualification.
• A minimum of 2 to 5 years of experience in Corporate Customer Service, Account Management, or a similar B2B customer-facing role.
• Excellent communication and interpersonal skills, enabling effective interaction with diverse stakeholders.
• Strong customer service and relationship management abilities, with a proven track record of client satisfaction.
• Ability to manage multiple tasks and priorities effectively in a dynamic environment.
• Proven ability to work collaboratively and productively with cross-functional teams.
• Strong problem-solving skills and adept stakeholder management capabilities.
• Ability to perform effectively in a fast-paced and high-pressure work environment.

Required Skills

• Customer Service
• Account Management
• Communication
• Interpersonal Skills
• Relationship Management
• Task Management
• Teamwork
• Problem-solving
• Stakeholder Management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic environment that requires effective collaboration and performance under pressure.

• Prepare and present high-quality staff food within company guidelines.
• Maintain cleanliness of work areas to prevent cross-contamination.
• Ensure all mis-en-place is ready for menus.
• Communicate effectively with other departments to maintain good working relationships.
• Report maintenance, hygiene, and hazard issues promptly.
• Comply with security and safety regulations, as well as food safety legislation.
• Be environmentally aware in all food service operations.

• NVQ Level 1 or equivalent.
• Positive attitude and good communication skills.
• Able to work under pressure, both independently and in teams.

• NVQ Level 2 or similar qualifications.
• Previous kitchen experience in a similar role.
• Intermediate Basic Food Hygiene certification.

• Oversee day-to-day restaurant operations, ensuring smooth service and guest satisfaction.
• Lead, train, and inspire front-of-house and back-of-house teams.
• Maintain high standards of food quality, presentation, hygiene, and service.
• Handle guest feedback professionally and resolve issues promptly.
• Monitor inventory, manage costs, and control P&L performance.
• Drive sales through up-selling, customer engagement, and local marketing initiatives.
• Ensure compliance with company standards, health & safety, and UAE regulations.
• Work closely with the culinary team to align service delivery with menu and concept.
• Manage staff scheduling, performance reviews, and development plans.

• Minimum 3–5 years of experience as a Restaurant Manager/Assistant Restaurant Manager in upper-casual/fine dining environments.
• Fluency in English required.
• Strong leadership, interpersonal, and communication skills.
• Hands-on knowledge of restaurant financials, cost control, and team management.
• Experience in the UAE is preferred.
• Positive attitude, guest-centric mindset, and attention to detail.