Office Manager Jobs in Riyadh

About the Role

Stranger Soccer is seeking an ambitious individual to serve as the License Owner / Operator in Riyadh, Saudi Arabia. This opportunity involves building and managing Stranger Soccer's operations within the Riyadh region, aiming to establish a football ecosystem for the local community. The role is suited for individuals with an understanding of football culture, leadership abilities, business acumen, and a desire to operate their own venture with the support of a global brand.

Stranger Soccer has developed a technology platform to make casual football accessible. Following successful launches in over 10 cities globally, the company is expanding its model to Riyadh. As the License Owner / Operator, you will lead this expansion, ensuring a consistent and high-quality football experience for players.

Key Responsibilities

• Establish and manage all operational aspects of Stranger Soccer in Riyadh.
• Oversee marketing initiatives to drive player engagement and game bookings.
• Recruit and manage local teams to support operations.
• Ensure the delivery of a consistent, high-quality football experience for all participants.
• Develop and execute strategic plans to grow the Stranger Soccer presence in Riyadh.
• Leverage the Stranger Soccer technology platform for game bookings and player management.
• Build and nurture the local football community around the Stranger Soccer brand.

Qualifications and Requirements

The ideal candidate will possess the following:

• A strong passion for football and an understanding of local football culture in Riyadh.
• Demonstrated leadership capabilities.
• Proven business experience.
• An entrepreneurial mindset with a readiness to operate independently.
• Strategic thinking skills for business building and scaling.
• A desire for ownership and tangible results.

Required Skills

• Leadership
• Business Experience
• Entrepreneurial Mindset
• Operations Management
• Marketing
• Team Recruitment

Work Arrangement and Support

This is a business ownership opportunity rather than a traditional employment role. While you will manage all aspects of the local operation in Riyadh, you will receive comprehensive support from Stranger Soccer's headquarters. This support includes tools, a proven operational playbook, and access to their technology platform.

The role is full-time. Experience required is 0-1 years.

Further Information

Interested candidates are encouraged to visit *******************, navigate to "Bring Stranger Soccer to Your City," to explore the opportunity further and express their interest.

About the Role

Floward is seeking a Logistics & Delivery Manager to oversee all logistics operations across Saudi Arabia. This role is responsible for ensuring the efficient, scalable, and cost-effective execution of last-mile delivery, transportation, fleet management, supplier performance, and vending operations. The ideal candidate will possess a strategic mindset to balance operational excellence with forward-thinking planning, foster strong supplier partnerships, and lead multi-city logistics teams in a dynamic environment.

Key Responsibilities

• Develop and maintain the KSA logistics strategy, aligning operational roadmaps with Floward's commercial growth ambitions across all logistics streams.
• Build and manage the annual logistics operating plan and budget, ensuring adequate resource allocation for current needs and future scalability.
• Identify and address structural inefficiencies across last-mile, mid-mile, employee transport, fleet, and vending operations through cross-functional initiatives.
• Represent KSA logistics in regional and group-level forums, balancing alignment with group standards and KSA-specific operational realities.
• Maintain a proactive view of the logistics landscape, including technology, regulation, and market capacity, to inform strategy development.
• Manage the KSA logistics supplier ecosystem, including 3PLs, last-mile couriers, employee transport operators, workshop vendors, and vending replenishment partners.
• Lead end-to-end supplier lifecycle management, from sourcing and tendering to negotiation, contracting, onboarding, and renewal.
• Establish and manage a structured supplier performance management process, including regular business reviews, scorecards, and escalation paths.
• Drive commercial value through ongoing renegotiation, volume consolidation, and rate benchmarking to ensure competitive logistics pricing.
• Ensure all supplier agreements are documented, tracked, and renewed proactively, protecting Floward's operational and financial interests.
• Oversee day-to-day logistics execution across all KSA cities, ensuring last-mile dispatch, mid-mile movements, and warehouse-to-hub transfers operate within defined service windows.
• Lead the design and governance of dispatch and routing processes to improve efficiency and standardize operations.
• Manage fleet availability and maintenance programs to ensure vehicles are road-ready, compliant, and efficiently utilized.
• Build and execute peak-season capacity plans, coordinating with suppliers, warehouse, and commercial teams to manage demand surges.
• Oversee the vending replenishment supply chain, ensuring route efficiency, product availability, and cold-chain integrity.
• Manage the employee transportation program to ensure cost-effectiveness and reliability.
• Lead, develop, and hold accountable a multi-city logistics team, establishing clear roles and performance expectations.
• Assess current logistics capabilities and address gaps through hiring, coaching, or structural changes.
• Foster a unified logistics culture across KSA cities, promoting shared standards and accountability.
• Act as a visible leader on the ground, spending time across cities to understand frontline realities and remove operational barriers.
• Establish regular team reviews, operational debriefs, and cross-city communication for continuous improvement.
• Ensure all logistics operations comply with KSA regulatory requirements, including driver licensing, vehicle inspection, and transport regulations.
• Maintain accurate documentation for cross-border shipments and coordinate with customs brokers and compliance teams.
• Embed HSE standards across the logistics function, including driver safety protocols and incident reporting.
• Ensure logistics data is accurately captured and flows into Floward's core systems in a timely manner.
• Identify operational and commercial risks within the logistics network and maintain contingency plans.

Qualifications and Requirements

• 8-12 years of experience in logistics or supply chain management, with at least 5 years in KSA or the GCC.
• Proven experience managing multi-city logistics operations across Saudi Arabia.
• Strong background in managing logistics suppliers, 3PLs, tenders, and commercial negotiations.
• Experience overseeing logistics budgets and cost optimization initiatives.
• Knowledge of fleet operations, transportation management, and logistics technology platforms.
• Experience within e-commerce, retail, FMCG, perishables, or cold-chain environments is highly preferred.
• Strong leadership, stakeholder management, and problem-solving capabilities.
• Bachelor's degree in Supply Chain, Logistics, Engineering, Business Administration, or a related field.
• Fluent in Arabic and English.
• Valid KSA driving license and willingness to travel across KSA as required.

Required Skills

• Logistics Strategy
• Operational Planning
• Budget Management
• Last-Mile Delivery
• Transportation Management
• Fleet Management
• Supplier Performance Management
• Vending Operations
• Commercial Management
• Supplier Negotiation
• Contract Management
• Operations Management
• Dispatch and Routing
• Warehouse Management
• Cold Chain Management
• Employee Transportation
• Team Leadership
• Performance Management
• Problem-Solving
• Stakeholder Management
• Regulatory Compliance
• HSE Standards
• Risk Management
• E-commerce Logistics
• Retail Logistics
• FMCG Logistics
• Perishables Logistics

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires travel across KSA as needed to manage operations in multiple cities.

• Manage daily boutique operations and customer service
• Handle WhatsApp orders and client communication professionally
• Coordinate with delivery drivers and suppliers for smooth order fulfillment
• Follow up with customers and manage special floral requests
• Oversee inventory, flower stock, and boutique supplies
• Monitor sales, invoices, and daily cash handling
• Ensure boutique presentation and service quality standards
• Support social media coordination and promotional activities

We are looking for an organized and friendly receptionist to join our team. You will be responsible for greeting visitors, answering phone calls, and organizing appointments. You will also perform other administrative tasks to ensure a smooth workflow.

**Tasks and Responsibilities:**

* Greet visitors and welcome them in a professional manner.
* Manage the appointment schedule and organize appointments for specialists.
* Maintain the order and organization of the reception area.
* Provide general administrative support as needed.
* Experience with Fresha booking software

About the Role

ACOUSTIEG, a leader in acoustic treatment and sound isolation founded in 2018, is seeking a Branch Operations & Customer Experience Manager to join its team in Saudi Arabia. This role is integral to driving operational improvements and enhancing customer satisfaction across various sectors including healthcare, education, residential, and commercial projects. The position requires a professional dedicated to solving challenges that impact communities and contributing to the company's growth.

The Branch Operations & Customer Experience Manager will be responsible for the daily operations of a branch, ensuring a high standard of customer experience, and supporting business development. Success in this role requires a combination of strong operational management, a focus on customer service, and commercial awareness, balancing efficient execution with performance objectives.

Key Responsibilities

• Manage all facets of branch operations to ensure efficient and smooth daily execution.
• Oversee and improve the customer experience, maintaining consistent high standards of service quality.
• Monitor the order flow process from initiation to delivery, ensuring timely and accurate fulfillment.
• Contribute to revenue growth by optimizing operational efficiency and identifying areas for improvement.
• Coordinate effectively with various internal teams to ensure alignment and facilitate collaboration.
• Proactively identify operational gaps and implement continuous process improvements to enhance performance and customer satisfaction.

Qualifications and Requirements

• Proven experience in operations, customer service, or branch management.
• Demonstrated strong leadership and organizational skills.
• Ability to effectively manage multiple responsibilities simultaneously in a demanding environment.
• Experience working within fast-paced operational settings.
• Strong communication skills in English.

Required Skills

• Operations Management
• Customer Service Excellence
• Branch Management
• Leadership and Team Management
• Organizational and Planning Skills
• Effective Communication

Work Environment and Details

This is a full-time position. The role requires 5-10 years of experience. The primary locations for this role are Riyadh and Dammam, Saudi Arabia.

About the Role

Motorola Solutions is looking for a specialized Service Delivery Manager to oversee the operational health and lifecycle support of customer systems. This vital role ensures consistent service delivery in line with contractual obligations, focusing on customer success and continuous quality improvement. The Service Delivery Manager acts as the primary interface between Motorola Solutions and its customers, fostering strong relationships and advocating for customer needs within the organization. This position is essential for managing and guiding specialized technical team leaders, including Incident Managers, Support and Operations teams, Upgrade and Deployment leads, KPI and Analytics Reporting leads, Drive Test leads, and Knowledge Transfer leads. The role is critical for the seamless operation of Mission Critical Push-to-Talk (MCPTT) applications and supports a 24/7 operational environment.

Key Tasks and Responsibilities

• Provide oversight of the operational health of customer systems from service delivery to lifecycle support.
• Ensure and manage internal and external resources for service delivery and maintain compliance with customer contractual obligations.
• Establish standard procedures to ensure consistent high service performance and monitor employee performance.
• Evaluate customer feedback to develop and implement quality improvement processes.
• Oversee the dedicated Upgrade and Deployment team responsible for implementing software patches, rollbacks, updates, and deployments across all lab and production systems.
• Guide the KPI and Analytics Reporting team to generate comprehensive system performance reports, Kodiak Analytic reports, and Drive Test reports to ensure service quality and compliance with Service Level Agreements (SLAs).
• Oversee the verification of change management, Wave mobile application acceptance testing, and drive test processes in coordination with third-party vendors.
• Manage the Knowledge Transfer lead to facilitate comprehensive user engagement, onboarding, fleet mapping, and ongoing customer training development.
• Collaborate closely with the Customer Success Manager (CSM), Incident Managers, and supporting functions (HR, Commercial, Procurement) to align strategic goals and ensure continuous service improvement.
• Facilitate customer success by adhering to global service delivery processes.
• Act as the key interface between Motorola Solutions and the customer.
• Lead the transition and transformation of project operations into managed services.
• Ensure that procedures and plans established for the customer align with organizational goals and are fully implemented to achieve service level objectives.
• Attend important meetings on behalf of the service delivery team or assign representatives.
• Provide recommendations for changes to technology or procedures for the customer.
• Prepare and present periodic reports to customer stakeholders.
• Analyze system performance and facilitate improvement recommendations.
• Propose new strategies to maintain or improve service delivery quality and reduce costs.
• Conduct regular research and attend seminars to learn improved service delivery procedures and processes.
• Collect data and information on customer satisfaction, inquiries, and complaints.
• Plan, manage, and execute customer meetings to present service delivery reports and improvements.
• Ensure permanent customer satisfaction and continuously collect data on customer satisfaction, inquiries, and complaints.
• Maintain a positive relationship with customers.
• Identify customer needs and ensure the service provider can meet them through an appropriate catalog of services.
• Act as a customer advocate within Motorola Solutions and represent Motorola Solutions to the customer.
• Support the customer in maximizing the benefits and outcomes of managed services.
• Conduct analysis of issues and problems.
• Lead escalation efforts across internal functional groups to resolve issues impacting service or customer business.
• Provide support regarding contractual obligations and SLAs.
• Educate service delivery team members on new plans and their impact on service delivery.
• Evaluate individual and team performance of team members.
• Organize and chair meetings with the service delivery team.
• Responsibility for training service delivery resources.
• Prepare and present reports on team performance and service delivery metrics.

Qualifications and Requirements

• Diploma or Degree in Engineering (Electrical) or a related discipline.
• ITIL v4 certification.
• High level of understanding of communication systems and IP networks.
• Minimum of 2 years of experience in project planning and transition to operations and maintenance phase.
• Minimum of 5 years of experience in managing a service delivery team, ideally with a focus on operations and maintenance.
• High-level experience in telecommunications or public safety.
• Excellent theoretical and practical problem-solving skills.
• Ability to work independently.
• Technical proficiency.
• The candidate will be subject to local Saudization requirements, which may require specific educational degrees related to the role to obtain a work permit.

Required Skills

• Communication Systems
• IP Networks
• Service Delivery Operations
• Customer Success
• Quality Improvement
• Change Management
• Performance Monitoring
• Reporting
• Analytics
• Knowledge Transfer
• User Engagement
• Training Development
• Cross-functional Collaboration
• Problem Solving
• Teamwork
• Planning
• Time Management
• Prioritization
• Multitasking
• Meeting Deadlines
• Customer Service
• Consulting
• Coordination
• ITIL v4
• Excellent communication skills (verbal, written, and presentation in both English and Arabic).
• Excellent customer service skills with a focus on complete customer satisfaction.
• Effective consulting and coordination skills.
• Good planning and time management skills.
• Ability to prioritize, multitask, and meet deadlines.
• Developed interpersonal and teamwork skills.

Additional Role Information

This role is a Service Delivery Manager position at Motorola Solutions Arabia, Inc., Saudi Branch, based in Riyadh, Saudi Arabia. The position requires 5-10 years of experience and is full-time. Travel may be required 25-50% of the time, with local transportation provided. This position is intended for experienced individuals.

About the Role

CTRD Arabia is seeking a Facilities Assistant Manager to join its Country Management Office (CMO) in Riyadh. The CMO is essential for supporting and developing CTRD's people, projects, and business operations within the Kingdom of Saudi Arabia, ensuring legal, efficient, and profitable operations through centralized support. This role is fundamental to managing CTRD's leased estate, covering sourcing, security, maintenance, and asset management to ensure a safe and functional environment.

The Facilities Assistant Manager will be responsible for the comprehensive management of company facilities, including accommodation and offices. This includes overseeing all aspects of facility upkeep, from routine maintenance and emergency repairs to refurbishments and tenant handovers. The role also involves maintaining accurate asset inventories, managing asset quantities, and overseeing asset replacement and disposal, while promoting best practices in facilities management.

Key Responsibilities

• Maintain the facilities (accommodation and offices) register, including Planned Preventative Maintenance, Corrective Maintenance, and condition assessments.
• Arrange cleaning, repairs, and refurbishments for company facilities.
• Manage requirements for new and/or temporary facilities, including researching and visiting potential new sites.
• Oversee the security of the company estate, maintaining up-to-date access lists and secure key management systems.
• Provide emergency access to facilities when required and ensure access control systems are provided, maintained, and updated.
• Provide input to the asset register, conduct asset damage assessments, and raise requirements for new or replacement assets.
• Raise Purchase Requests to Procurement for new or replacement assets and assist with through-life asset management, including asset disposal.
• Conduct move-in/move-out processes for individual occupants (accommodation) and Project Directors (offices).
• Liaise with Logistics for furniture delivery, assembly, removal, and disposal, and coordinate with cleaning, repair, and refurbishment contractors.
• Manage relationships with construction and repair contractors, overseeing works to ensure timely and thorough execution.
• Ensure compliance with safety and operational standards for all company facilities.
• Monitor and manage annual operating budgets for facilities, identifying budget risks and variations, and contributing to future budget planning.
• Provide training, advice, and support to staff on the efficient and safe utilization of company facilities and assets.

Qualifications and Requirements

• Proven experience of at least 3 years in facilities management within the Kingdom of Saudi Arabia.
• Excellent organizational, problem-solving, and administrative skills.
• Strong communication and interpersonal skills, with the ability to work effectively across various levels of the organization, from administrative staff to executives.
• Fluent in both verbal and written English and Arabic.
• A valid driving license is required.
• Expert proficiency in MS Excel and MS Word.
• Proficiency in MS Outlook, MS Teams, and MS PowerPoint.
• A professional qualification to Level 3 in facilities management is desirable.

Required Skills

• Facilities Management
• Organizational Skills
• Problem-Solving
• Administrative Skills
• Communication Skills
• Interpersonal Skills
• MS Excel
• MS Word
• MS Outlook
• MS Teams
• MS PowerPoint

Work Environment and Contract Details

This is a fixed-term contract position for 12 months, with a standard work week of 40 hours. The role is based in Riyadh, Saudi Arabia. Occasional travel to other parts of the Kingdom may be required.

We are looking for a medical coordinator with strong communication skills and a professional personality to help organize clinic appointments, enhance the patient experience, and contribute to increasing sales and achieving the clinic's targets by following up with clients and building a distinctive experience for them.

Responsibilities:

• Organizing the doctor’s appointments and bookings
• Welcoming patients and following up on their conditions and appointments
• Responding to customer inquiries and presenting appropriate services and offers
• Following up on treatment plans and coordinating with internal departments
• Contributing to achieving the clinic’s targets and improving customer satisfaction

Required Qualifications:

• Diploma or Bachelor's degree in any health specialty, public relations, or marketing
• Experience in customer service or medical coordination is preferred
• Excellent communication and persuasion skills
• Proficiency in using computers

Benefits and Incentives:

• Competitive fixed salary
• Commission and attractive incentives from the doctor’s income according to the approved company policy

About the Role

Amazon is seeking an Area Manager to oversee Fulfillment Center Operations in Riyadh, Saudi Arabia. This role offers hands-on experience in leading a diverse team and managing operations to meet demand. You will gain insight into global operations and the execution required for seamless fulfillment. The position involves implementing strategies to enhance productivity, collaborating with colleagues to resolve operational challenges, and contributing to continuous improvement within a dynamic environment.

Key Responsibilities

• Promote a culture of safety and wellbeing within your team and across the fulfillment center.
• Analyze and implement corrective actions to ensure consistently high levels of quality and productivity, meeting business objectives across all shifts.
• Support and lead a team, handling administrative tasks while actively building and fostering a strong team culture.
• Analyze performance data and suggest process improvements to optimize workflows and enhance customer service.
• Collaborate with other managers to standardize shift processes and ensure operational consistency.
• Maintain safety standards within your team and across the site.
• Monitor and maintain process efficiency to ensure smooth operations.
• Prioritize routine team management and daily operational tasks.
• Address individual escalations, engage in process improvement work, and contribute to wide-scale operational contingency planning.

Qualifications and Requirements

• A minimum of 2 years of experience in employee and performance management.
• A Bachelor's degree or equivalent, or a minimum of 2 years of experience with Amazon (blue badge/FTE).
• Willingness to work a flexible schedule, including shifts, weekends, nights, and/or holidays, and to work within various operational areas.

Required Skills

• Proficiency in promoting safety and wellbeing.
• Strong analytical skills for quality and productivity assessment.
• Demonstrated team leadership capabilities.
• Experience in process improvement initiatives.
• Commitment to excellent customer service.
• Ability to analyze performance metrics.
• Familiarity with lean techniques.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a flexible schedule, including shifts, weekends, nights, and holidays, as well as the ability to work across various operational areas. The role is with Amazon (Afaq - Warehouse Branch).

We are looking for an outstanding administrative leader with experience in managing medical centers, capable of leading teams and achieving operational and financial goals while ensuring an exceptional patient experience.

About the Role:
The Branch Manager will oversee the daily operational activities of the medical center, lead the medical and administrative team, monitor performance and achieve operational and financial targets, ensure the provision of high-quality health services that achieve patient satisfaction, apply approved policies and procedures, submit periodic reports to senior management, and contribute to service development, improving the patient experience, and supporting the branch's growth and expansion plans.

Requirements:
• Bachelor's degree in Hospital Management, Business Administration, or a related field in health sciences.
• At least 5 years of experience in the health sector.
• At least 2 years of supervisory or managerial experience.
• Strong leadership and communication skills.
• Knowledge of health regulations and laws in the Kingdom.

Benefits:

 Competitive salary.
• Professional training and development.
• Growth and career advancement opportunities.

About the Role

Oivan is seeking an experienced Operations Lead to join its team in Riyadh, Saudi Arabia. This role is responsible for overseeing daily operations, ensuring service delivery, maintaining platform reliability, and driving continuous improvement for the Sakani and Ejar platforms. The Operations Lead will focus on guaranteeing platform availability, achieving operational excellence, managing incidents, preparing for disaster recovery, and fostering collaboration across business, development, infrastructure, security, QA, and external vendor teams. Reporting to the IT Operations Manager or Head of Technology Operations, this full-time position requires a strategic thinker with proven experience in managing complex IT environments and a strong understanding of operational governance, service reliability, and platform operations.

Key Responsibilities

• Lead comprehensive operational support for the Sakani and Ejar platforms, ensuring continuous availability, stability, optimal performance, and reliability.
• Oversee the management and health of production and non-production environments.
• Monitor and report on key operational performance indicators (KPIs), Service Level Agreements (SLAs), and service health metrics.
• Drive and implement initiatives for continuous service improvement across all operational aspects.
• Lead and coordinate Major Incident Management activities for swift and effective resolution of critical issues.
• Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams.
• Conduct Root Cause Analysis (RCA) for incidents and ensure implementation of corrective and preventative actions.
• Track recurring issues and champion the development of long-term solutions to enhance platform stability.
• Oversee production deployments, releases, and scheduled maintenance activities with minimal service disruption.
• Ensure operational readiness for all major releases, including reviews of implementation and rollback plans.
• Ensure strict compliance with established change management processes and governance standards.
• Collaborate with DevOps teams to enhance automation, improve reliability, and optimize operational efficiency.
• Ensure the maintenance and enhancement of monitoring, logging, alerting, and observability capabilities.
• Provide support for Kubernetes, cloud infrastructure, CI/CD pipelines, and general platform operations.
• Drive operational excellence through strategic implementation of automation and process optimization.
• Lead Disaster Recovery (DR) planning, testing, and execution activities to ensure business continuity.
• Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are consistently met during DR events.
• Maintain up-to-date operational runbooks and recovery procedures.
• Coordinate periodic DR drills and readiness assessments.
• Act as the primary operational point of contact for business and technical stakeholders.
• Coordinate with internal teams, external vendors, and service providers to ensure seamless operations.
• Prepare and present operational reports, service reviews, and executive updates.
• Facilitate operational governance and service review meetings.
• Manage vendor performance against agreed SLAs, ensuring service quality and responsiveness.
• Coordinate operational activities with third-party providers and handle escalations.
• Monitor platform performance, utilization, and capacity trends to identify potential issues and optimization opportunities.
• Identify and address performance bottlenecks.
• Plan for future capacity requirements and scalability improvements.
• Ensure compliance with organizational policies, security standards, and regulatory requirements.
• Support security audits, risk assessments, and compliance initiatives.
• Track and actively mitigate operational risks.

Qualifications and Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field.
• A minimum of 8 years of progressive experience in IT Operations, Service Delivery, Infrastructure Management, or DevOps roles.
• A minimum of 3 years of experience in a leadership or management capacity.
• Proven experience managing large-scale enterprise platforms and critical business services.
• Demonstrated experience working effectively with cross-functional teams and managing relationships with external vendors.

Required Skills

• Operations Management
• Service Delivery
• Reliability Engineering
• Continuous Improvement Methodologies
• Incident Management
• Disaster Recovery Planning and Execution
• Cross-functional Collaboration
• Root Cause Analysis (RCA)
• Release Management
• Change Management
• DevOps Principles and Practices
• Automation Strategies
• Kubernetes
• Cloud Infrastructure Management
• CI/CD Pipeline Management
• Business Continuity Planning
• Stakeholder Management
• Vendor and Service Management
• Performance Management
• Capacity Planning
• Security Best Practices
• Risk Management
• Compliance Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves close collaboration with various internal teams and external vendors.

About the Role

Ten Lifestyle Group is seeking a Head of Service Delivery to join its team in Riyadh, Saudi Arabia. As a global leader in lifestyle management and concierge services, the company focuses on operational success, end-to-end service delivery, commercial performance, and member outcomes. Reporting to the Regional Director, this role is responsible for driving service excellence, fostering accountability and continuous improvement, and leading cross-functional teams. The position requires translating global strategies into regional priorities, balancing operational leadership with financial performance, customer experience, and scalable growth within the Saudi Arabian market.

Key Responsibilities

• Lead regional operational and commercial performance, ensuring strong customer, financial, and employee outcomes.
• Translate global strategy into actionable regional priorities and measurable objectives.
• Drive operational excellence through process improvements, efficiency enhancements, and effective risk management.
• Collaborate with regional and global stakeholders to implement policies and support sustainable business growth.
• Build, develop, and inspire high-performing teams through coaching and leadership development.
• Foster a culture of accountability, ownership, and continuous improvement.
• Develop leadership capability and establish succession pipelines for critical regional roles.
• Empower teams to deliver exceptional local service while aligning with global standards and strategy.
• Deliver exceptional customer service, ensuring high quality, consistency, and outstanding member experiences.
• Utilize data, insights, and member feedback to drive continuous improvement and enhance performance metrics.
• Embed a culture of service excellence and quality assurance across all operational teams.
• Proactively identify and address potential service risks to maintain high standards and achieve desired outcomes.

Qualifications and Requirements

• Proven success in a Head of Service Delivery or similar operational leadership role.
• In-depth knowledge of service-driven industries such as luxury, travel, hospitality, or concierge services, including B2B services.
• Fluency in both Arabic and English is essential.
• Demonstrated track record of delivering strong commercial and operational results through cross-functional leadership.
• Ability to manage complex stakeholder relationships across different functions, geographies, and cultures.
• Strong financial and analytical skills, with the capacity to interpret performance data and translate it into actionable plans.
• Proven ability to promote operational excellence and cultivate a high-performance culture.
• Experience in sales is required.
• Exceptional influencing and communication skills, both internally and externally.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM or other operational platforms.
• Previous management experience in luxury service, ultra/high-net-worth travel, or concierge sectors, including B2B services, is preferred.
• Experience leading operational transformation or large-scale efficiency programs is desirable.
• Experience in embedding automation and process enhancements into workflows is a plus.
• Strong change leadership skills, with a proven ability to navigate complex transitions effectively.

Required Skills

• Operational Leadership
• Service Delivery Management
• Commercial Acumen
• Financial Analysis
• Stakeholder Management
• Cross-functional Leadership
• Team Building and Development
• Service Excellence
• Quality Assurance
• Risk Management
• Process Improvement
• Sales
• Influencing and Communication
• Microsoft Office Suite (Excel, Word, PowerPoint)
• CRM/Operational Platforms
• Luxury Service Industry Knowledge
• Travel and Hospitality Expertise
• Concierge Services
• B2B Service Delivery
• Operational Transformation
• Efficiency Programs
• Automation and Process Enhancement
• Change Leadership

Work Environment and Location

This is a full-time, 100% on-site role located in Riyadh, Saudi Arabia. Ten Lifestyle Group fosters a dynamic work environment within an international team, offering development prospects in an agile, growing company with an inclusive culture that values diversity and collaboration.

About Ten Lifestyle Group

Ten Lifestyle Group is a global luxury concierge service committed to becoming the world's most trusted service company. The company supports High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel through a technology-enabled platform and the expertise of lifestyle managers. As a certified B Corp, Ten is dedicated to making a positive impact on society and the environment, promoting diverse perspectives, cultures, and experiences in an inclusive work environment.