About the Role
W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role is essential in ensuring that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.
The ideal candidate will be a proactive leader capable of directing and motivating a team, conducting thorough inspections, and implementing corrective actions to maintain exceptional service quality. This role significantly contributes to achieving departmental financial goals while fostering a positive and productive work environment for the housekeeping team.
Key Responsibilities
- Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
- Direct and work alongside employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
- Conduct regular inspections of all areas and hold staff accountable for implementing necessary corrective actions.
- Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
- Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
- Manage inventory of stock to ensure adequate supplies are available for all operations.
- Support and supervise an effective inspection program for all guestrooms and public spaces.
- Understand the impact of the department's operations on overall property financial goals and objectives, and manage to achieve or exceed budgeted goals.
- Ensure all employees have the proper supplies, equipment, and uniforms.
- Communicate areas requiring attention to staff and follow up to verify understanding and completion.
- Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards, and procedures.
- Participate in departmental meetings and consistently communicate a clear and consistent message regarding departmental goals to achieve desired results.
- Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
- Establish and maintain open, collaborative relationships with employees and ensure they do the same with each other.
- Schedule employees according to business demands and track employee time and attendance.
- Ensure employees understand their expectations and operational parameters.
- Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Observe employee service behaviors and provide constructive feedback to individuals.
- Ensure employee recognition is actively practiced on all shifts and participate in an ongoing employee recognition program.
- Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.
- Participate in employee progressive discipline procedures.
- Celebrate successes and publicly recognize the contributions of team members.
- Set a positive example for guest relations and embody the brand's service culture.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Empower employees to provide excellent customer service and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
- Respond to and handle guest problems and complaints effectively.
- Strive for continuous improvement in service performance.
Qualifications and Requirements
- High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
- OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.
Required Skills
- Housekeeping
- Laundry operations
- Guest Satisfaction
- Budget Management
- Human Resources management
- Customer Service
Work Location and Type
This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
About Marriott International
Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
