Operations Supervisor Jobs in Riyadh

About the Role

Stranger Soccer is seeking an entrepreneurial individual to serve as License Owner / Operator in Riyadh, Saudi Arabia. This role offers the opportunity to build and manage a football experience platform within the Riyadh community. The position involves establishing and overseeing a comprehensive football ecosystem designed to provide a consistent, high-quality experience for players who utilize the Stranger Soccer mobile application for game bookings.

This is an opportunity to own and operate a business venture supported by an established global brand. The License Owner / Operator will be responsible for implementing Stranger Soccer's technology and operational framework to redefine football engagement in Riyadh. The role is suited for individuals driven by impact, ownership, and results, with a strong connection to football culture.

Key Responsibilities

As a License Owner / Operator, responsibilities will cover the full scope of business management. These include, but are not limited to:

• Overseeing all operational aspects of the Stranger Soccer platform within Riyadh.
• Developing and executing local marketing strategies to drive user acquisition and engagement.
• Recruiting, training, and managing local teams to ensure service quality.
• Managing the financial performance and growth of the Riyadh venture.
• Ensuring the consistent delivery of a high-quality football experience for all participants.
• Building and nurturing relationships within the local football community.
• Implementing and adhering to the Stranger Soccer operational playbook and brand standards.

Qualifications and Requirements

• A strong passion for football and a deep understanding of local football culture in Riyadh.
• Demonstrated leadership capabilities.
• Proven business experience, with a track record of successful ventures or management roles.
• An entrepreneurial mindset with the drive to operate independently and build a business.
• The ability to think strategically and execute effectively.
• A commitment to delivering exceptional player experiences.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy and Execution
• Team Recruitment and Management

Work Environment and Company Information

Stranger Soccer operates as a full-time venture. Originating from Singapore, the company has expanded to over 10 cities globally, facilitating more than 100,000 games. Stranger Soccer provides the technology platform, an operational playbook, and support from its HQ team to assist License Owners in their success. The role is based in Riyadh, Saudi Arabia.

About the Role

Boston Consulting Group (BCG) partners with leaders in business and society to address their most significant challenges and capitalize on their greatest opportunities. As a Manager within BCG Vantage, Implementation (Transformation) on the Client Focus path, you will contribute to long-tail projects focused on implementation, delivering value to clients through individual expertise and institutionalized knowledge assets. You will support case teams and clients by providing relevant analysis and insights, driving significant impact. Travel to client sites is expected to understand requirements and to design and develop solutions.

BCG Vantage serves as a hub of expertise, integrated within Practice Areas and markets to achieve substantial impact. It provides BCG case teams and clients with advanced expertise, proprietary assets, actionable data, and transformative insights. BCG Vantage comprises three career paths: Client Focus (Embedded Expertise), Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions), and Research (Practice Topic and Sector-Aligned Research and Insights). This role is part of the Client Focus path.

Key Responsibilities

• Drive key modules within implementation projects and transformation programs, focusing on executing strategies in line with established goals.
• Apply analytical structured thinking and problem-solving, utilizing business transformation principles in practical scenarios.
• Support the activation of organizational design strategies and target operating models, including processes, governance, roles, and performance management mechanisms.
• Manage disciplined execution of program/project components, including initiative prioritization, business case development, roadmap, and value realization tracking.
• Conduct analysis to identify opportunities for process streamlining and performance improvement, grounded in business and financial impact.
• Communicate with case teams and client team members in a credible and confident manner.
• Ensure high-quality execution of project components, maintaining a focus on practical efficiency and effectiveness.
• Drive process enhancements and change execution, supporting change management efforts, embedding new ways of working, and enabling capability uplift through upskilling during implementation or transformation contexts.
• Contribute to codifying know-how and assets emerging from case and proposal work.
• Assist in onboarding and training junior colleagues based on your expertise.
• Translate business strategies into practical actions.
• Apply business and financial acumen to assess trade-offs and support value creation.
• Maintain focus on execution discipline and outcomes.
• Work collaboratively and effectively in a group dynamic, in-person or virtually.
• Work in agile ways, adapting approaches based on evolving business needs.
• Communicate clearly and credibly with a diverse array of team, stakeholder, and client professionals.
• Bring a curious, flexible, and creative mindset, open to new things and able to propose innovative ideas.
• Navigate complexity and ambiguity.

Qualifications and Requirements

• 3+ years of consulting experience in operations, implementation, or transformation-related roles is strongly preferred.
• In lieu of consulting experience, a minimum of 4+ years of industry experience is required; 6-10+ years of industry experience is strongly preferred.
• Proven experience in effectively translating strategy into action.
• Bachelor's Degree is required; an advanced degree is preferred.
• Fluency in Arabic and English is required.

Required Skills

• Implementation and Transformation expertise.
• Strong analytical structured thinking and problem-solving capabilities.
• Proficiency in applying business transformation principles in practical scenarios.
• Experience with organizational design strategies and target operating models, including processes, governance, roles, and performance management mechanisms.
• Demonstrated ability in disciplined execution of program/project components, initiative prioritization, business case development, roadmap creation, and value realization tracking.
• Skills in process streamlining and performance improvement analysis, with a focus on business and financial impact.
• Excellent communication skills, both written and verbal, with the ability to engage credibly with senior stakeholders.
• A focus on high-quality execution, practical efficiency, and effectiveness.
• Experience in driving process enhancements and change execution, including change management, embedding new ways of working, and capability uplift through upskilling.
• Ability to codify know-how and assets, and to onboard and train junior colleagues.
• Proficiency in translating business strategies into practical actions.
• Strong business and financial acumen, including assessing trade-offs and supporting value creation.
• Commitment to execution discipline and achieving outcomes.
• Ability to work collaboratively and effectively in group dynamics, both in-person and virtually.
• Adaptability to work in agile ways and adjust approaches based on evolving business needs.
• A curious, flexible, and creative mindset, with the ability to propose innovative ideas.
• A strong ability to navigate complexity and ambiguity.
• Experience in operations consulting, implementation consulting, or transformation consulting is preferred.
• Strong analytical and problem-solving capabilities.

Work Environment and Location

This full-time role is based in Riyadh, Saudi Arabia. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.

About the Spa Manager Role

Hilton is seeking a dedicated Spa Manager to oversee daily spa operations in Saudi Arabia. This role is key to delivering memorable spa services and enhancing the guest experience. The Spa Manager will ensure high standards of service, operational efficiency, and team development within the spa environment, contributing to Hilton's commitment to hospitality.

Key Responsibilities

• Oversee daily spa operations, including guest service, product quality, inventory, systems, and departmental budgets.
• Maximize revenue through the development of spa menus and the implementation of marketing and merchandising strategies.
• Maintain spa facilities, ensuring all areas and equipment are clean and in excellent working order.
• Enhance guest satisfaction by monitoring service trends, responding to feedback, and implementing improvements.
• Develop the spa team through supervision, coaching, and mentoring, including performance evaluations and professional development.
• Ensure compliance with all health, safety, and sanitation regulations.

Required Qualifications and Experience

Candidates should possess a passion for hospitality and demonstrate strong integrity. The role requires leadership qualities, a belief in teamwork, and a strong sense of ownership and accountability, with a focus on timely execution.

• 5-10 years of relevant experience.

Essential Skills

• Guest service
• Product quality management
• Inventory management
• Systems management
• Budget management
• Revenue maximization
• Marketing and merchandising strategies
• Facility maintenance
• Guest satisfaction enhancement
• Team supervision, coaching, and mentoring
• Performance evaluation
• Professional development facilitation
• Compliance with health, safety, and sanitation standards
• Overall hospitality expertise

Work Context

This is a full-time position based in Saudi Arabia. The role is part of Hilton's global hospitality network, known for its award-winning workplace culture that values both guest satisfaction and team member well-being.

About the Role

Greendunes Landscapes is seeking an experienced Nursery Manager to oversee operations at a 30-hectare commercial landscape nursery located in Al Kharj, Riyadh, Saudi Arabia. This senior management position reports directly to the Managing Director and is responsible for all aspects of plant production, maintenance, and development, with a focus on trees, shrubs, and ground covers suitable for GCC environmental conditions. The role is instrumental in ensuring a consistent supply of high-quality landscape materials for various projects.

Key Responsibilities

• Manage daily operations of a 30-hectare nursery, including the production of trees, palms, shrubs, and ground cover.
• Develop and implement programs for propagation, cultivation, irrigation, fertilization, pruning, pest control, and plant health.
• Oversee the production of shrubs and ground covers, ensuring quality, growth rates, and availability for project requirements.
• Manage the process of receiving, inspecting, handling, and acclimating imported trees to GCC climatic conditions.
• Implement hardening programs for imported and locally produced plants to ensure successful establishment.
• Maintain high standards of plant presentation, root development, canopy formation, and overall nursery quality.
• Identify and manage a diverse range of tree and shrub species used in GCC landscape projects.
• Monitor and improve nursery soil media, fertilization, irrigation efficiency, and environmental control systems.
• Prepare detailed production schedules and accurate inventory forecasts based on project demands.
• Maintain nursery stock records, including plant labeling, traceability, and reporting systems.
• Supervise, train, and motivate nursery supervisors, technicians, and labor teams.
• Coordinate with landscape construction, procurement, and design teams regarding plant availability and specifications.
• Implement and promote sustainable nursery practices, including water conservation and resource management.
• Ensure compliance with KSA agricultural, environmental, safety, and labor regulations.

Qualifications and Experience

• Minimum of 10 years of professional experience in nursery management.
• Minimum of 5 years of nursery experience within GCC countries (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, or Oman).
• Minimum of 5 years of proven experience in the commercial production of shrubs and ground covers.
• Strong experience in handling, establishment, and acclimation of imported mature trees and specimen plants.
• Extensive knowledge of trees, palms, shrubs, and ground covers commonly used in GCC landscaping, including their growth habits, environmental tolerances, and landscape applications.
• Eligibility to obtain a work visa and legally work in the Kingdom of Saudi Arabia (KSA).
• A Degree or Diploma in Horticulture, Agriculture, Plant Science, or a related field is preferred.

Required Skills

• Strong plant identification skills with practical knowledge of GCC-adapted species.
• Expertise in nursery irrigation systems, fertilization programs, pruning techniques, and integrated pest management (IPM).
• Ability to diagnose plant stress, deficiencies, diseases, and environmental problems.
• Proven experience in managing large, multicultural nursery teams.
• Excellent planning, organization, reporting, and inventory management skills.
• Proficiency in MS Office; experience with nursery management systems is preferred.
• Strong leadership and effective communication abilities.
• Bilingual proficiency in both spoken and written English and Arabic.

Work Context

This is a full-time, senior management position based in Al Kharj, Riyadh, Saudi Arabia. The role requires a strategic approach to nursery management and team leadership. Preferred experience includes the management of large-scale nurseries supplying luxury landscape developments, public realm projects, municipalities, resorts, or mega-projects within the GCC region.

Application Instructions

Interested candidates are invited to send their CV to: a@********************** and i@*****************.

About the Logistics Manager Role

UCC Holding is seeking an experienced and strategic Logistics Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for the comprehensive oversight of inventory management, defining departmental strategies to optimize inventory levels, eliminate obsolete and off-spec materials, and reduce aging stock. The Logistics Manager will manage and control organizational resources for distribution and allocation across all company-wide projects, ensuring efficient supply chain operations.

This position plays a crucial part in managing all logistics requirements related to warehouse functions, including transportation, supply delivery, and coordination with shipping, freight forwarding, and customs authorities. The ideal candidate will be instrumental in managing the supply and delivery of procured items to assigned project locations, ensuring seamless operations and adherence to best practices.

Key Responsibilities

• Oversee the entire inventory management process, defining departmental strategies for appropriate inventory levels.
• Eliminate obsolete and off-spec material, and reduce aging material within the inventory.
• Manage and control organizational resource distribution and allocation directed by the Operations Manager for all company-wide projects.
• Be responsible for all logistic requirements related to the warehouse function, including transportation and supply delivery.
• Manage the supply and delivery of procured items to assigned Project locations.
• Coordinate effectively with all shipping and freight forwarding agencies and customs authorities.
• Create and implement best practice logistics principles, policies, and processes across the organization to improve operational and financial performance.
• Ensure the accuracy and timeliness of all inventory transactions and the physical movement of materials from receipt to stocking and distribution.
• Develop and execute tools and methodologies to enable effective implementation of logistic plans, including designing and developing standard operating methods to manage logistics operations efficiently.
• Contribute to the creation and implementation of a best practice logistics vision, strategy, policies, processes, and procedures to aid and improve operational performance.
• Plan, manage, and evaluate logistics operations, liaising with internal stakeholders, suppliers, logistics providers, transportation companies, and customers.
• Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements.
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Support continuous improvement initiatives and identify inefficiencies and cost optimization opportunities.
• Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports.
• Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement.
• Interpret trends and analyze and review data, providing meaningful logistics data to others in the organization to aid customer service and cost improvements.
• Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies.

Qualifications and Experience

• A Bachelor's Degree in Business Administration or a Supply Chain/Logistics related course.
• A minimum of 15 years of overall working experience.
• A minimum of 5 years of relevant working experience specifically in logistics.
• A minimum of 5 years of experience working within the GCC region is considered a plus.

Required Skills

• Inventory Management
• Logistics Planning
• Supply Chain Management
• Transportation Management
• Warehouse Operations
• Coordination with Customs Authorities
• HSE Initiatives
• Continuous Improvement
• Data Analysis
• Problem Solving
• Leadership
• Communication

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Riyadh Air (RX), headquartered in Riyadh, is establishing itself as a new national airline with a vision to shape the future of air travel and position Saudi Arabia as a global aviation and trade hub. As a digitally native airline connecting the Kingdom to over 100 destinations, Riyadh Air is seeking an experienced Onboarding Manager to develop and implement a market-leading onboarding experience.

In this role, you will be the primary authority on onboarding processes across the organization. Your responsibility will be to guide every new hire through a structured journey, from offer acceptance to their seamless integration into the airline. This involves ensuring all processes, system interactions, and human touchpoints are executed with precision, compliance, and a focus on delivering a positive and welcoming experience that reflects company values.

Key Responsibilities

• Architect and manage a market-leading onboarding experience for all new hires.
• Guide new hires through a comprehensive journey from offer acceptance to full integration and empowerment.
• Serve as the authoritative voice on onboarding processes and best practices across the organization.
• Ensure all onboarding processes, system interactions, and human touchpoints are delivered with precision, compliance, and genuine warmth.
• Manage and mentor the wider Onboarding team to ensure consistent delivery of high-quality induction experiences.
• Develop and continuously improve the onboarding journey based on feedback and performance metrics.
• Monitor and measure onboarding effectiveness using KPIs, feedback surveys, and performance metrics.
• Forge meaningful partnerships with a wide variety of stakeholders to champion thoughtful leadership.
• Address complexity, escalations, and competing priorities within the onboarding function.

Qualifications and Requirements

• Degree qualified.
• Minimum of 7 years of experience in HR, with a strong focus on onboarding, talent acquisition, or employee experience.
• At least 2 years of team management experience.
• A track record of leading onboarding operations at scale within a complex, fast-moving organization.

Required Skills

• Proficiency in HRIS systems and onboarding tools.
• Solid understanding of HR best practices, labour legislation, data management, and compliance requirements.
• Demonstrated team management capabilities.
• Experience in leading onboarding operations.
• Strong leadership skills.
• Expertise in creating engaging employee experiences.

Work Environment and Details

This role is based in Riyadh, Saudi Arabia, within the Riyadh Region. The position is full-time. The company requires a candidate with over 10 years of overall experience, building upon the specified HR experience. This is an opportunity to contribute to the development of a new airline and its employee integration processes.

About the Role

W Hotels is seeking a dynamic and experienced Manager-Housekeeping to oversee the daily operations of the Housekeeping department, as well as Recreation/Health Club and Laundry services, where applicable. This management position is responsible for ensuring that all guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation. The role involves direct supervision of staff, conducting thorough inspections, and implementing corrective actions to guarantee guest and employee satisfaction while adhering to operating budgets.

As part of the W Hotels brand, this role is instrumental in bringing the "Whatever/Whenever" service culture to life for guests in Riyadh.

Key Responsibilities

• Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas, holding individuals accountable for necessary corrective actions.
• Verify that guest room status is communicated efficiently and promptly to the Front Desk.
• Obtain lists of rooms requiring immediate cleaning and identify prospective check-outs or discharges to effectively prepare daily work assignments.
• Manage inventory of housekeeping supplies to ensure adequate stock levels are maintained.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the impact of the department's operations on the overall property's financial goals and objectives, striving to achieve or exceed budgeted targets.
• Ensure all employees are equipped with the correct supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to confirm understanding and completion.
• Supervise daily Housekeeping shift operations, ensuring strict compliance with all housekeeping policies, standards, and procedures.
• Participate actively in departmental meetings, consistently conveying a clear and consistent message regarding departmental goals to achieve desired results.
• Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and accurately track employee time and attendance.
• Ensure employees clearly understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition is consistently practiced across all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address any employee issues or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Required Skills

• Housekeeping
• Laundry Operations
• Guest Satisfaction
• Budget Management
• Human Resources Management
• Customer Service Excellence

Work Location and Type

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status.

About the Role

Monks is seeking a detail-driven Freelance Content Manager for a 2-3 month project in Riyadh. This role involves embedding within a major aviation client's digital ecosystem to oversee content planning, creation, and publishing. The position requires ensuring all platform and mobile app content is accurate, timely, and adheres to brand, regulatory, and UX standards. This is a full-time, embedded position requiring daily presence at the client's office, located near King Khalid International Airport.

Monks is committed to a secure recruitment process. Please note that Monks will never request payment or bank account information. Be cautious of fraudulent job postings. All applications must be submitted through the official website: ***************

Key Responsibilities

• Manage the end-to-end content authoring process for web and mobile app experiences, including page creation, updates, and structured content entry.
• Translate briefs, product updates, and marketing requirements into clear, user-focused content.
• Collaborate closely with UX, design, product, and development teams to maintain consistent messaging and ensure smooth content deployment.
• Ensure all content complies with aviation-specific regulations, safety standards, and compliance requirements.
• Maintain content calendars, manage version control, and develop documentation to support scalable workflows.
• Apply content best practices, including accessibility, SEO fundamentals, readability, and localization readiness.
• Perform quality assurance on content before release, verifying accuracy and functionality across various devices.
• Monitor performance insights to inform and support iterative content improvements.

Qualifications and Requirements

• A minimum of 3 years of experience in content management or digital content operations, preferably within a regulated industry.
• Hands-on experience with enterprise Content Management Systems (CMS) platforms and app content publishing tools.
• Strong writing and editing skills with the ability to adapt tone and style for different customer journeys.
• Familiarity with UX writing principles and mobile-first content standards.
• High attention to detail and strong organizational skills, with the ability to manage multiple parallel workflows effectively.
• Proven experience collaborating with cross-functional teams in fast-paced environments.
• A background in the aviation industry or experience working with global travel brands is considered a bonus.

Required Skills

• Content Management
• Digital Content Operations
• Enterprise CMS Platforms
• App Content Publishing Tools
• Writing and Editing
• UX Writing
• Mobile-first Content Standards
• Attention to Detail
• Organizational Skills
• Cross-functional Team Collaboration

Work Environment and Project Details

This is a full-time, embedded freelance position for a duration of 2-3 months. The role requires daily presence at the client's office, located in the Middle Oraija District of Riyadh, Saudi Arabia, near King Khalid International Airport. The project is within the digital ecosystem of a major aviation client.

About the Service Manager Role

Talentmatics is seeking a Service Manager to oversee and enhance customer service operations across Saudi Arabia. This role is responsible for driving service performance, achieving key service KPIs, and ensuring the effectiveness of the service team. The Service Manager will execute the service strategy, manage complex escalations, optimize dealer and service partner performance, and deliver a consistent, high-quality customer experience throughout the region. The position requires a proactive leader with a deep understanding of service operations and a commitment to customer satisfaction, playing a crucial role in problem-solving, continuous improvement, and fostering strong relationships with internal teams and external partners.

Key Responsibilities

• Manage the day-to-day customer service and technical service operations across assigned territories within Saudi Arabia.
• Ensure the achievement of critical service KPIs, including Response Time, Time to Repair (TTR), First Time Fix Rate (FTR), Repeat Complaints, and overall Customer Satisfaction.
• Drive consistency in service processes, escalation handling procedures, and reporting mechanisms to maintain high operational standards.
• Act as the primary senior escalation point for resolving complex customer and technical service issues, ensuring timely and effective solutions.
• Build and maintain strong, collaborative relationships with key customers, dealers, and channel partners to foster loyalty and improve service delivery.
• Lead the resolution of chronic issues by conducting thorough Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and implementing effective corrective action plans.
• Monitor and actively improve the performance of dealers and service partners, focusing on manpower deployment, skill development, and overall capability.
• Ensure strict adherence to established service standards, response timelines, and quality expectations by all service partners.
• Support the capability building of dealers and partners through targeted training programs, regular audits, and performance reviews.
• Coordinate effectively with engineering, quality, supply chain, and OEM/GOEM teams to facilitate efficient issue resolution and product improvement.
• Support warranty management processes, failure analysis investigations, and the development and maintenance of service documentation.
• Provide valuable field insights and feedback to internal teams to support product enhancements and process improvements.
• Lead, guide, and mentor service engineers and regional service teams, fostering a culture of productivity, discipline, and customer-centricity.
• Drive the implementation of service initiatives and improvement programs rolled out by leadership, ensuring successful adoption and execution.

Qualifications and Experience

• Proven ability to manage customer escalations effectively.
• Demonstrated experience in managing dealer networks and service partner relationships.
• Experience in conducting Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and generating comprehensive service reports.
• Strong analytical skills to identify trends, diagnose issues, and develop data-driven solutions.
• Effective communication and coordination skills, with the ability to liaise across various internal and external functions.
• A hands-on leadership approach with a strong execution-oriented mindset.
• A customer-focused attitude with a strong sense of ownership for execution and outcomes.
• Decisive and structured problem-solving capabilities.
• Ability to manage effectively under pressure and navigate multiple stakeholder demands.
• 5-10 years of relevant experience.

Required Skills

• Customer Service
• Technical Service
• Service Strategy Execution
• Escalation Handling
• Dealer/Service Partner Performance Management
• Customer Experience Management
• Root Cause Analysis (RCA)
• Post-Incident Review (PIR)
• Corrective Action Plans
• Engineering, Quality, Supply Chain, and OEM/GOEM Coordination
• Warranty Management
• Failure Analysis
• Service Documentation
• Team Leadership
• Product Knowledge
• Service Operations
• Field Service KPIs
• Customer Escalations
• Dealer Networks
• Analytical Skills
• Service Reporting
• Communication Skills
• Coordination Skills
• Leadership
• Execution-Oriented Mindset
• Customer Focus
• Problem-Solving

Work Environment and Travel

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a willingness to travel up to 50% of the time within Saudi Arabia.

About the Role

Talent Blueprint FZ LLC is seeking a Teams Services Manager to oversee the planning, coordination, and delivery of team-related services throughout a major tournament lifecycle. This role ensures participating teams receive a comprehensive operational experience, acting as a liaison between teams and various functional areas of the tournament. The Manager will be responsible for the implementation of all team service operations, including accommodation, transportation, training sites, arrivals, departures, and ongoing support.

This position requires close collaboration with internal departments, host city stakeholders, service providers, and participating teams. The successful candidate will ensure all team requirements are met in accordance with tournament standards and operational plans, contributing to the overall success of the event.

Key Responsibilities

• Support the development and implementation of the overall Team Services operational strategy and delivery plan.
• Act as the primary operational liaison for assigned participating teams throughout tournament preparation and delivery phases.
• Coordinate team accommodation, transportation, training site operations, venue access, accreditation support, and logistical requirements.
• Manage team arrivals, departures, and onboarding processes, ensuring a smooth operational experience.
• Coordinate team site inspections, familiarization visits, and pre-tournament operational planning activities.
• Work closely with Accommodation, Transport, Competition, Security, Accreditation, Medical, Venue Operations, and Protocol teams to ensure integrated service delivery.
• Develop and maintain team operational manuals, schedules, briefing materials, and communication plans.
• Monitor team requirements and resolve operational issues efficiently and proactively.
• Support the planning and delivery of team workshops, briefings, and tournament information sessions.
• Coordinate service providers and operational partners involved in team-related activities.
• Manage operational reporting, risk assessments, issue tracking, and post-event evaluations.
• Ensure all team services are delivered in accordance with tournament regulations, service level agreements, and operational standards.
• Contribute to contingency planning and incident management processes affecting participating teams.

Qualifications and Requirements

• Bachelor's Degree in Sports Management, Event Management, Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in team services, tournament operations, event operations, sports management, hospitality, or client services.
• Proven experience managing multiple stakeholders and operational workstreams simultaneously.
• Ability to work effectively in a fast-paced, high-pressure event environment.
• Fluent in English.

Skills and Experience

• Team Services
• Tournament Operations
• Event Operations
• Sports Management
• Hospitality
• Client Services
• Logistics Coordination
• Stakeholder Management
• Event Delivery
• Excellent Communication skills
• Strong Planning abilities
• Exceptional Organizational Skills

Additional Information

This is a contract position with Talent Blueprint FZ LLC, based in Riyadh, Saudi Arabia. The contract duration is from 1 July 2026 to 28 February 2027. Experience working on major sporting events, international tournaments, or large-scale events is highly desirable. A strong understanding of team operations, logistics coordination, stakeholder management, and event delivery is essential. Arabic language proficiency is advantageous. Preferred experience includes working on international football tournaments, major sporting events, multi-sport games, or elite team environments, as well as supporting national teams, professional sports teams, federations, clubs, or international delegations. Knowledge of tournament operations, team logistics, accreditation, accommodation, and transport planning is beneficial. Experience managing team liaison programs or client-facing event services, and familiarity with event-time operations centers, venue operations, and stakeholder coordination frameworks are considered a plus.

About the Role

Amazon Web Services (AWS) is seeking a dynamic Sales Strategy and Operations Lead for Saudi Arabia to join its team in the Middle East. This role combines hands-on analytics with operational excellence, leveraging data analysis and modeling to support Sales Leaders and their teams. The position is crucial for maintaining business health and driving data-informed decisions across the region. It requires a blend of technical expertise and business acumen to analyze complex datasets from multiple sources, delivering critical reports and specialized business analyses that directly impact decision-making processes.

Role Context and Objectives

The Sales Strategy and Operations team at AWS is dedicated to supporting Sales Leadership and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. This team is responsible for delivering essential "run the business" operational cadences, building new mechanisms to support organizational growth and scale, and driving key organizational initiatives within the sales function.

Key Responsibilities

• Support Sales Leadership and Operational teams in achieving organizational objectives.
• Drive continuous improvements in field productivity.
• Own and deliver "run the business" operational cadences.
• Build new mechanisms to support organizational growth and scale.
• Drive key organizational initiatives within the sales function.
• Utilize data analysis and modeling to support Sales Leaders and their teams.
• Maintain business health and drive data-informed decisions across the region.
• Analyze complex datasets from multiple sources, combining technical expertise with business acumen.
• Deliver reports and conduct specialized business analyses that directly impact decision-making processes.

Qualifications and Experience

• A Bachelor's degree or equivalent.
• 10+ years of experience with Microsoft Excel for data manipulation and analysis.
• Proven experience developing and implementing systems and tools for CRM, variable compensation, revenue reporting, forecasting, and Salesforce automation.
• Experience defining, refining, and implementing sales processes, procedures, and policies.
• Experience using Salesforce or other CRM tools.
• Experience using Business Intelligence (BI) tools.
• Demonstrated experience presenting to senior leadership.

Location and Work Type

This full-time position is based in Riyadh, Saudi Arabia.

About the Role

Remat Al-Riyadh Development Co. is seeking an experienced Manager for its Security Services department. This role is responsible for the comprehensive oversight of security operations, ensuring high standards of safety and security across all facilities. The position is full-time and based in Riyadh, Saudi Arabia.

Key Responsibilities

• Oversee and manage daily security operations, including the implementation and enforcement of access control procedures.
• Lead incident response protocols, ensuring swift and effective resolution of security breaches and emergencies.
• Conduct risk assessments and audits to identify potential security vulnerabilities and ensure compliance with safety and security standards.
• Manage, lead, and mentor security teams, providing training and performance monitoring.
• Coordinate with internal and external stakeholders, including contractors and government entities.
• Monitor key performance indicators (KPIs) related to security operations and incident management, implementing corrective actions for continuous improvement.
• Provide support for project activities throughout their lifecycle, including mobilization and commissioning, ensuring operational readiness from a security perspective.

Qualifications and Requirements

• A Bachelor's degree in Engineering, Quality and Safety, or a related field.
• A minimum of 8 years of experience in Project Management, PMO Methodologies, Data & Reporting, or other relevant fields.
• Proven experience in industrial security.
• Demonstrated expertise in operational risk management.
• Solid experience in general operations management.
• Proficiency in access control systems and procedures.
• Experience in incident response management.
• Skilled in conducting comprehensive risk assessments and audits.
• Knowledge of and adherence to safety and security standards.
• Experience in managing and leading teams.
• Ability to conduct training and monitor team performance.
• Strong stakeholder coordination skills.
• Experience in monitoring KPIs and implementing corrective actions.
• Familiarity with supporting project activities such as mobilization and commissioning.
• Experience with ensuring operational readiness.
• Knowledge of Project Management principles.
• Understanding of PMO Methodologies.
• Experience with Data & Reporting in a security context.

Required Skills

• Industrial Security
• Operational Risk Management
• Operations Management
• Access Control
• Incident Response
• Risk Assessments
• Auditing
• Safety Standards Compliance
• Security Standards Compliance
• Team Management
• Training and Development
• Performance Monitoring
• Stakeholder Coordination
• KPI Monitoring
• Corrective Actions Implementation
• Continuous Improvement
• Project Activities Support
• Mobilization
• Commissioning
• Operational Readiness
• Project Management
• PMO Methodologies
• Data & Reporting
• Fluency in English (written and spoken)
• Fluency in Arabic (written and spoken)

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in a relevant field, with a strong background in industrial security, operational risk management, and general operations.

About the Role

Dr. Nutrition is seeking a Q-Commerce and E-Commerce Specialist to join its team in Riyadh, Saudi Arabia. This role is designed for a professional with a solid understanding of both quick commerce and broader e-commerce environments, aiming to contribute to the company's online sales and operational efficiency.

As a Q-Commerce and E-Commerce Specialist, you will be responsible for managing and optimizing the company's presence on key platforms, ensuring efficient order fulfillment, and driving sales through strategic promotional activities. Your expertise in e-commerce trends and customer behavior will be utilized to enhance the digital strategy.

Key Responsibilities

• Manage and optimize operations on the Talabat and Instashop platforms.
• Resolve order issues efficiently to maintain smooth operations.
• Develop and implement promotional offers to drive sales and improve platform performance.
• Apply knowledge of quick commerce operations, including inventory management, rapid fulfillment processes, and customer satisfaction strategies.
• Utilize understanding of e-commerce trends, customer behavior analytics, and online marketing strategies for decision-making.
• Streamline operations and enhance efficiency by staying informed about the latest e-commerce tools and technologies.
• Collaborate with team members, vendors, and customers through effective communication.

Qualifications and Requirements

• More than 2 years of hands-on experience in Q-commerce and E-commerce.
• Proficiency in managing and optimizing operations on Talabat and Instashop.
• Demonstrated ability to efficiently resolve order issues.
• Skilled in developing and implementing promotional offers.
• In-depth understanding of quick commerce operations, including inventory management, rapid fulfillment, and customer satisfaction strategies.
• Strong grasp of E-commerce trends, customer behavior analytics, and online marketing strategies.
• Familiarity with current E-commerce tools and technologies.
• Excellent communication skills.

Required Skills

• Q-commerce
• E-commerce
• Talabat platform management
• Instashop platform management
• Order issue resolution
• Promotional offer creation and implementation
• Inventory management
• Rapid fulfillment strategies
• Customer satisfaction strategies
• E-commerce trends analysis
• Customer behavior analytics
• Online marketing strategies
• E-commerce tools and technologies
• Communication skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience in Q-commerce and E-commerce. The specialist will work within a team environment, contributing to the company's online operations.

About the Role

The Apple Retail Store Manager delivers an exceptional customer experience, bringing together the best of Apple and specialized expertise to help individuals achieve what they love. Apple is committed to fostering a culture where everyone feels they belong and is inspired to do their best, viewing inclusion as a shared responsibility.

Role Responsibilities

As an Apple Store Manager, you will lead, coach, and develop a team to deliver outstanding customer experiences. You will actively engage in customer interactions, guiding your team to achieve performance goals and business priorities. This role involves leading key objectives within specific store areas, as well as company-wide priorities, collaborating with others to implement strategies and achieve Apple's goals.

Key Tasks

• Lead a team, developing and empowering each member to achieve learning, growth, performance, and development goals.
• Assist in recruiting, training, and developing a diverse, high-performing team, ensuring retention.
• Actively participate in leading the store floor by engaging with team members and customers, modeling best practices, and ensuring business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, partnering with leadership, business partners, or HR as needed.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within designated functional areas.
• Maintain and adhere to company policies and procedures, protecting all company assets, including confidential business information, customer information, team member information, and financial information.
• Contribute to an inclusive environment by respecting individual differences and showing curiosity to learn.
• Embody Apple's values of inclusion and diversity in daily activities.
• Act as a role model in inclusive leadership behaviors, building and developing diverse teams and retaining them.
• Take necessary actions to create a safe, respectful, and inclusive environment for all team members.
• Perform other duties as assigned.

Qualifications and Requirements

• Ability to work a schedule that meets business needs, which may include evenings, weekends, and holidays in the store.
• Commitment to punctuality, in line with local laws, considering any approved accommodations.
• Proficiency in English and the local language, both written and spoken.
• Experience leading others in retail, sales, or a related field.

Required Skills

• Leadership
• Coaching and Mentoring
• Team Development and Retention
• Customer Experience Excellence
• Sales Acumen
• Recruiting and Training
• Store Floor Leadership
• Problem Solving and Conflict Resolution
• Decision Making
• Effective Communication
• Providing Feedback
• Integrity
• Ability to exceed goals and persevere in achieving them despite obstacles and setbacks.
• Ability to meet commitments and establish mechanisms to encourage others to do the same.
• Ability to build trust within the team and operate with a high level of integrity.
• Ability to make sound and timely decisions by asking questions, using analysis, experience, and judgment.
• Ability to adapt communication style to different audiences.
• Ability to provide support and guide others through challenges while remaining calm in a fast-paced retail environment.

Additional Details

This role is available full-time in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in leading individuals within the retail, sales, or a similar field. Apple is committed to providing an inclusive work environment where everyone feels they belong, believing that accessibility is a fundamental human right.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Duty Manager to join its team in Riyadh, Saudi Arabia. In this role, you will serve as the property's Manager on Duty, responsible for overseeing all hotel operations to ensure the consistent delivery of high standards of hospitality and service. This position requires a proactive leader to represent property management, effectively resolve guest and operational issues, and manage guest interactions within the lobby. You will also function as a Guest Relations Manager, diligently tracking and addressing service issues to maintain guest satisfaction.

The Ritz-Carlton is committed to creating exceptional experiences and setting the standard for luxury service worldwide. As part of our team, you will embody our "Gold Standards," including our Employee Promise, Credo, and Service Values, contributing to our reputation as a global leader in luxury hospitality.

Key Responsibilities

• Serve as the property's Manager on Duty, overseeing all operations to ensure the highest levels of hospitality and service.
• Represent property management in resolving guest or property-related situations.
• Manage guest flow and direct visitors within the lobby.
• Act as Guest Relations Manager, handling the tracking of service issues.
• Maintain strong working relationships with all departments to support operations, goals, and expedite problem resolution.
• Communicate any deviations from established norms to the appropriate department in a timely manner.
• Distribute the MOD report to all departments daily.
• Strive to improve service performance and ensure compliance with all policies, standards, and procedures.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Understand and comply with loss prevention policies and procedures.
• Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Review financial statements, sales and activity reports, and other performance data to measure productivity, assess goal achievement, and identify areas for cost reduction and program improvement.
• Intervene in guest/associate situations as needed to maintain property integrity, achieve guest satisfaction, and preserve associate well-being.
• Empower associates to provide excellent customer service.
• Provide immediate assistance to guests as requested.
• Display outstanding hospitality skills and set a positive example for guest relations.
• Respond to and handle guest problems and complaints effectively.
• Ensure associates understand customer service expectations and parameters.
• Interact with customers regularly throughout the property to obtain feedback on product quality, service levels, and overall satisfaction.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Record guest issues in the guest response tracking system.
• Participate as needed in the investigation of associate and guest accidents.
• Observe associate service behaviors and provide feedback.
• Conduct regular inspection tours of the facility for appearance, safety, staffing, security, and maintenance.
• Recognize the contributions of team members.
• Ensure associates are cross-trained to support daily operations.
• Ensure property policies are administered fairly and consistently, and that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS), supporting the Peer Review Process.
• Understand and, if necessary, implement all emergency plans, including those for accidents, death, elevator incidents, thefts, vicious crimes, bombs, fire, etc.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Required Skills

• Guest Services
• Front Desk Operations
• Housekeeping Management
• Hospitality Expertise
• Customer Service Excellence
• Leadership and Team Management
• Problem-Solving and Conflict Resolution
• Effective Communication
• Teamwork and Collaboration
• Loss Prevention Strategies
• Financial Statements Analysis
• Human Resources Support
• Safety Procedures
• Emergency Plan Implementation

Work Environment and Details

This is a full-time, management position located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. The job number is 26071597, and the job category is Rooms & Guest Services Operations. This position is not located remotely.

About the Role

Supermicro® is a leader in advanced server, storage, and networking solutions, recognized as one of the fastest-growing companies among the top 50 tech companies in Silicon Valley. With unprecedented global expansion, the company is seeking an organized and proactive Office Manager to oversee daily operations in Riyadh, Saudi Arabia. This hands-on and essential role is the backbone of the Riyadh branch, ensuring a smooth, efficient, and welcoming work environment for local employees and teams. The position requires a blend of facilities management, local vendor coordination, and essential administrative support, with a strong understanding of Saudi corporate regulations and government relations.

This role is crucial for fostering a professional, organized, and collaborative office environment that aligns with Supermicro's values and the local business landscape. You will play an active role in supporting the company's growth and technological innovation in the global market.

Key Tasks and Responsibilities

• Oversee all office operations in Riyadh, including facilities management, maintenance, security, workspace setup, and vendor coordination to support a productive and professional work environment.
• Manage essential administrative functions such as reception, mail and package processing, office supplies, equipment management, and general office logistics.
• Support new employee onboarding and offboarding processes in collaboration with HR and regional leadership, including workspace preparation, access provisioning, IT coordination, and documentation.
• Build and manage strong relationships with local Saudi vendors and service providers for facilities, catering, transportation, IT support, and other essential services, ensuring high service standards.
• Coordinate internal and external meetings, client visits, training sessions, and company events held in Riyadh.
• Manage office budgets, track expenses accurately, process invoices, and provide regular operational reports to management.
• Ensure strict compliance with Saudi labor laws, health and safety standards, and company policies.
• Provide comprehensive administrative and executive support, including calendar management, travel arrangements, expense reporting, and acting as a liaison with the Europe, Middle East HQ and global teams.
• Contribute to fostering a positive, inclusive, and collaborative office culture that aligns with Supermicro's values and the local business environment.
• Handle confidential information with the utmost discretion and maintain organized physical and digital records.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Office Management, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in office management or senior administrative roles, preferably within a multinational tech company or a fast-paced GCC region environment.
• Work experience in or with Saudi Arabia or the broader Middle East region is strongly preferred.
• Excellent organizational skills, ability to multitask, and problem-solving skills with a keen attention to detail.
• Proficiency in English (written and spoken). Arabic language skills are highly preferred for effective communication with local stakeholders, vendors, and authorities.
• Proficiency in Microsoft Office 365 and comfort with modern office management tools.
• A good understanding of Saudi labor law, Saudization requirements, and local business practices is a plus.
• Strong communication skills with the ability to collaborate effectively with diverse international teams and local partners.
• High integrity, professionalism, and confidentiality when handling sensitive information.
• Flexibility and adaptability; availability outside standard business hours may be expected for events or urgent matters.

Core Competencies

• Facilities Management
• Vendor Coordination
• Basic HR Support
• Saudi Corporate Regulations
• Government Relations
• Administrative Functions
• Office Logistics
• Employee Onboarding
• Employee Offboarding
• Budget Management
• Expense Tracking
• Invoice Processing
• Operational Reporting
• Saudi Labor Regulations
• Health and Safety Standards
• Company Policies
• Administrative Support
• Executive Support
• Calendar Management
• Travel Arrangements
• Expense Reporting
• Office Culture Development
• Handling Confidential Information
• Record Keeping
• Microsoft Office 365 Proficiency
• Modern Office Management Tools
• Knowledge of Saudi Labor Law
• Understanding of Saudization Requirements
• Familiarity with Local Business Practices
• Interpersonal Skills
• Problem-Solving Abilities
• Attention to Detail
• Multitasking Capability
• Organizational Skills
• Communication Skills

Work Environment and Location

This is a full-time role requiring presence in Riyadh, Saudi Arabia. The position demands flexibility and adaptability, with availability outside standard business hours potentially expected for events or urgent matters.

About the Role

Christian Dior Couture is seeking a dynamic and experienced Boutique Manager to lead its prestigious Solitaire boutique in Riyadh, Saudi Arabia. This full-time role reports to the Boutiques Manager and is responsible for leading the sales team. The Boutique Manager will play a pivotal role in ensuring the boutique's market position by overseeing all aspects of the store's business, focusing on developing global sales, optimizing profitability, and cultivating a high-performing sales team. The ideal candidate will embody the six Dior values, attract, develop, and retain top talent, and serve as a key communicator between the boutique and Head Office, sharing best practices and building strategies for future success.

Key Responsibilities

• Develop global sales strategies and optimize boutique profitability.
• Attract, develop, and retain a team of highly competent individuals.
• Communicate effectively with Head Office and share best practices with key retail partners.
• Prepare the sales team for future challenges and contribute to strategic planning.
• Consistently exemplify the six Dior values in all professional interactions.
• Achieve annual sales goals and effectively manage the sales force to meet targets.
• Provide and inspire outstanding customer service.
• Assign monthly sales goals to associates and review their clientele development, including client books.
• Oversee merchandise placement and display preparation.
• Develop product knowledge for new hires in coordination with Buyers and the HR Team for induction.
• Ensure and develop visual merchandising in line with brand image, campaigns, stock levels, and local market demands.
• Conduct regular management meetings to review performance, operations, employee relations, and strategy.
• Oversee staffing and scheduling of associates, ensuring compliance with payroll budgets.
• Partner with HR to oversee the recruitment and hiring of boutique employees.
• Conduct orientation, train, coach, and manage all employees in daily tasks and sales maximization, including performance reviews and assessments.
• Coordinate and actively participate in in-store promotions, including seasonal sales, trunk shows, and contests.
• Develop the customer database by optimizing capture rates for each sale.
• Enhance customer sales service standards.
• Organize and coordinate events with Head Office to increase store traffic.
• Train the team on after-sales service to develop their personal client databases.
• Provide accurate reports, feedback, and recommendations to the Buying Team.
• Coordinate seasonal product trainings and product launches.
• Meet target stock rotations and sell-through rates.
• Optimize stock organization and allocate stock according to needs.
• Minimize stock losses.
• Adhere to and oversee compliance with established company policies and standards, including safekeeping of company funds and property, personnel practices, security, sales, and record-keeping procedures.
• Conduct regular inventory cycle counts and track conversion rates.
• Review operational reports and records to ensure adherence to company policies, monitor store profitability, and manage payroll budgets.
• Review Prêt-à-porter work pertaining to receiving, transfers, MOS/damages, and returns-to-vendor.
• Ensure adequate security measures are in place and that physical facilities comply with safety codes and ordinances.
• Conduct quarterly emergency procedures meetings with the entire staff and provide updated emergency contact lists to management and HR.
• Ensure proper communication channels exist between the store and Head Office.

Qualifications and Requirements

• Ability to effectively manage a multi-store network of luxury boutiques and leased properties.
• Ability to understand and apply all company policies and procedures.
• Ability to understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
• Ability to operate all equipment necessary to perform the job.
• Ability to develop, motivate, and train a team, build relationships, and utilize workforce skills appropriately.
• Ability to recruit according to Dior standards.
• Ability to effectively delegate tasks and follow up with field managers.
• Ability to maintain a fair and consistent set of standards for the workforce.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to maintain records and documentation pertaining to the workforce.
• Ability to communicate clearly, concisely, and understandably, and to listen attentively to others, understand material, and provide instructions to all employees.
• Ability to understand and analyze financial details of the retail business.
• Ability to handle multi-million-dollar sales volume.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Ability to provide outstanding customer service in line with Dior expectations.
• At least 5 years of retail store management experience, preferably in a luxury product setting.

Required Skills

• Sales
• Team Management
• Customer Service
• Visual Merchandising
• Product Knowledge
• Stock Management
• Organization
• Management
• Retail Knowledge
• Customer Orientation
• Fashion Sensitivity
• Luxury Industry Knowledge
• Strong interpersonal, communication, organization, and follow-through skills.
• Sense of initiative and commercial creativity.
• Strong knowledge of the luxury industry with sensitivity consistent with the CD Brand.
• Perseverance and determination.
• Enthusiasm.
• Pride of belonging and passion for the product.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a commitment to working a schedule that includes nights, weekends, and holidays to meet business needs.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role is essential in ensuring that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

The ideal candidate will be a proactive leader capable of directing and motivating a team, conducting thorough inspections, and implementing corrective actions to maintain exceptional service quality. This role significantly contributes to achieving departmental financial goals while fostering a positive and productive work environment for the housekeeping team.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and work alongside employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of all areas and hold staff accountable for implementing necessary corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for all operations.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the impact of the department's operations on overall property financial goals and objectives, and manage to achieve or exceed budgeted goals.
• Ensure all employees have the proper supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to verify understanding and completion.
• Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and consistently communicate a clear and consistent message regarding departmental goals to achieve desired results.
• Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees and ensure they do the same with each other.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition is actively practiced on all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Respond to and handle guest problems and complaints effectively.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Required Skills

• Housekeeping
• Laundry operations
• Guest Satisfaction
• Budget Management
• Human Resources management
• Customer Service

Work Location and Type

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.