Receptionist Jobs in Riyadh

• Maintain comprehensive knowledge of hotel services, features, and operations.
• Perform front office duties across morning, evening, and night shifts.
• Ensure a seamless check-in and check-out experience for guests.
• Handle guest requests professionally and timely, creating memorable relationships.
• Assist guests with hotel orientation and information pertaining to their stay.
• Balance the cash bank assigned and manage cash transactions.
• Collaborate with team members to enhance guest satisfaction and experience.
• Maintain cleanliness and organization of the front desk area.

• Greet and assist visitors and clients, determining their needs and directing them accordingly.
• Provide information to visitors and notify relevant personnel about appointments.
• Manage the incoming and outgoing calls, responding to inquiries or routing calls to the appropriate personnel.
• Prepare the meeting rooms for daily executive meetings and share the agenda with involved individuals.
• Archive important documents for easy access when needed.
• Support scheduling and organizing appointments.
• Prepare periodic reports or special reports as required.
• Provide necessary support during the absence of the Executive Office Manager.
• Adhere to procedural guidelines and policies in executing all responsibilities.
• Book and organize meeting rooms efficiently while considering scheduling and resource organization.
• Perform any additional tasks assigned by the direct supervisor to ensure smooth workflow.

• Diploma in Administration or a related field, or a high school diploma.
• A minimum of 2 years of experience in the same field.
• Proficiency in English.
• Strong computer skills and familiarity with office equipment.
• Excellent interpersonal skills with a professional appearance.
• Strong written and verbal communication skills.
• Commitment to official working hours due to the sensitive nature of the position.

• Reduction in client complaints.
• Availability of information and printed materials.
• Response time to visitor inquiries.
• Satisfaction rate and compliance with entry and exit standards.
• Efficiency in executing assignments.

• Welcoming visitors and clients, identifying their needs, and directing them to the relevant department.
• Answering phone calls and responding to inquiries or redirecting them to the appropriate person.
• Making internal calls to obtain necessary information.
• Scheduling appointments.
• Maintaining records of visitors and clients.
• Adhering to procedural guidelines and policies.
• Inputting and storing information accurately.

• Proficiency in Microsoft Office.
• Fluent in English.
• Attention to detail.
• Information-seeking skills.
• Self-awareness and customer service skills.
• Ability to manage visit schedules.

• Greet and welcome visitors in a professional and courteous manner.
• Answer, screen, and forward incoming phone calls.
• Maintain the reception and common areas in a clean, organized condition.
• Receive, sort, and distribute mail and deliveries.
• Manage calendars, schedule meetings, and assist with meeting room setups.
• Maintain office security by enforcing safety procedures and issuing visitor access passes.
• Provide administrative support, including data entry, filing, and document handling.
• Coordinate with various departments to support routine business functions.
• Monitor and manage office supply stock and place orders as needed.
• Address basic inquiries and guide visitors to appropriate personnel or departments.

• High school diploma (Bachelor’s degree preferred).
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• Presentable and professional demeanor.
• Ability to handle front-desk operations with discretion and professionalism.
• Strong customer service orientation.
• Ability to prioritize tasks and remain calm under pressure.
• Fluent in both English and Arabic.

• Greet and assist guests throughout the booking process with personalized service.
• Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
• Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
• Address and resolve guest issues in a positive and timely manner.
• Support the guest experience and Reservations team with on-ground assistance while maintaining a positive company culture.
• Prepare training manuals and SOPs for the team.
• Foster relationships with building staff, vendors, and cross-functional teams.

• High school diploma or equivalent, with further education in hospitality or customer service preferred.
• Proven customer service experience in a similar role.
• Excellent communication skills, both written and verbal, in English and Arabic.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills, including proficiency with Microsoft Office and property management systems.

• Greet guests warmly upon arrival, ensuring they receive a positive first impression.
• Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services.
• Coordinate effectively with service and operational teams to ensure seamless guest experiences.
• Manage telephone calls and emails professionally, responding promptly and politely.
• Ensure the reception area remains tidy, organized, and presentable.
• Handle administrative tasks including guest check-in/check-out procedures and billing.

• Previous experience in a receptionist or customer-facing role within hospitality is preferred.
• Exceptional customer service and interpersonal skills.
• Good organizational and administrative abilities, with attention to detail.
• Professional appearance and demeanor at all times.
• Proficiency in English is essential; Arabic language skills are advantageous.

• Attractive monthly salary of SR 3000.
• Comfortable, quality accommodation provided (live-in).
• Professional training and growth opportunities within a renowned hospitality brand.
• Collaborative and supportive working environment.

Key Responsibilities:

•Supervising daily reception operations and team performance.

•Ensuring excellent customer service and an exceptional client experience.

•Managing bookings and following up with clients.

•Monitoring reviews and handling online platforms.

•Continuous coordination with management and specialists.

•Maintaining cleanliness and appearance of the reception area.

•Preparing daily reports on performance and sales.

Requirements:

•Proven experience in customer service or reception.

•Excellent communication and organizational skills.

•Ability to lead and solve problems.

•Proficiency in English 

•Experience in the beauty or hospitality sector is an added advantage.

Working hours are 8 hours a day, 5 days a week.

• Ensuring to deal with visitors and calls in a warm and nice and professional manner, while trying to anticipate their needs as much as possible.

• Following the security procedures for registering visitors and guests, and managing the visitor log in an Excel file.

• Managing and directing visitors arriving at the office, especially government officials, clients, suppliers, and other guests, including gathering the necessary information about the purpose of their visit and informing the relevant person of that.

• Having the necessary skills to deal with any complaints from clients or visitors in a professional and respectful manner, and referring them to the appropriate person when needed.

• Dealing with visitor cards, keeping written records of visitors, issuing temporary visitor cards, and ensuring their return after the visit; in addition to controlling all entry doors and communicating with the security company in case of any issues.

• Managing daily requests from on-site employees.

• Recording, tracking, and updating help requests related to equipment breakdowns and necessary improvements, updating the status as needed.

• Managing and issuing permanent and temporary cards, activating and distributing them.

• Maintaining the filing system at the reception and regularly updating it according to CBRE procedures, with adherence to health and safety procedures and reporting any risks, and attending CBRE trainings.

• Receiving all postal shipments and keeping a record of all received shipments.

• Ensuring compliance with security and emergency procedures for clients at all times, and actively participating in building evacuations according to incident control procedures.

• Following up on attendance and absence records and regularly updating the list.

• Collaborating with colleagues to share daily reports and information in a constructive manner.

We are looking for a receptionist/cashier

8 working hours

One day off,

Salary 5000 including allowances

21 days of vacation

** For Saudis only

Car Rental Employee (Duties and Responsibilities)

·       Customer Reception:

1.      Welcoming customers and providing assistance upon their arrival at the car rental office.

2.      Ensuring understanding of customer needs and specific requirements to choose the appropriate vehicle.

·       Completing administrative procedures:

1.      Assisting customers in filling out necessary forms and completing requirements for car rentals.

2.      Ensuring that all paperwork and documentation are complete, including insurance, driver’s license, and credit cards.

·       Giving instructions about the car:

1.      Explaining the features of the rented car (controls, systems, fuel, etc.).

2.      Ensuring that customers know how to use the car correctly and safely.

·       Car Inspection:

1.      Inspecting the rented car with the customer to ensure its condition before and during delivery.

2.      Documenting any pre-existing damages on the car and ensuring the customer is not held liable for prior damages.

·       Managing Rental Schedule:

1.      Monitoring the reservation status and ensuring availability of cars at the specified time.

2.      Verifying pickup and return dates and providing customers with guidance regarding return times.

·       Collecting Payments:

1.      Processing payments from customers, including additional fees or specific insurances.

2.      Providing customers with receipts for financial transactions.

·       Providing Ongoing Support:

1.      Handling inquiries and complaints related to cars or service.

2.      Providing prompt and effective solutions to issues related to rented cars.

·       Compliance with Policies and Procedures:

1.      Ensuring compliance with all company policies regarding rentals, including traffic laws and safety regulations.

2.      Following routine procedures for delivering and receiving cars, and ensuring regular maintenance of vehicles.

·       Marketing and Special Offers:

1.      Promoting special offers and additional services to customers.

Job Title: Customer Receptionist and Problem Solver

Job Description:
Responsible for professionally receiving customers, providing them with necessary support, and effectively and swiftly addressing their inquiries and problems to ensure customer satisfaction and enhance the company's image.

Duties and Responsibilities:

• Welcoming customers in a friendly and professional manner.

• Responding to customer inquiries via phone, email, or in person.

• Identifying and understanding customer issues and working to resolve them quickly and effectively or forwarding to the relevant departments when necessary.

• Logging all customer complaints and feedback and continuously following up to resolve them.

• Providing accurate information about the company's products and services.

• Working to enhance customer experience and satisfaction by delivering excellent service.

• Collaborating with various teams within the company to ensure comprehensive solutions to problems.

• Preparing periodic reports on customer complaints and problem patterns to assist in improving processes.

Skills and Requirements:

• Excellent communication skills in both Arabic and English.

• Ability to handle work pressure and resolve issues quickly.

• Good listening skills and the ability to understand customer needs.

• Friendly and courteous personality when dealing with others.

• Proficiency in using computers and customer relationship management (CRM) software is a plus.

• Previous experience in customer service or reception is an additional advantage.