Jobs in Riyadh

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

• Provide high-level administrative support to fee earners, including complex diary management across multiple time zones and coordination with internal and external stakeholders.
• Prepare and collate meeting materials, track action points, and ensure timely follow-up.
• Arrange international travel, visas, and itineraries in line with firm policies.
• Maintain accurate electronic and physical filing systems in compliance with records management procedures.
• Act as a key point of contact for clients, building strong working relationships and supporting effective service delivery.
• Support business development activities, including research, pitch preparation, CRM updates, and event coordination.
• Assist with client onboarding, engagement letters, billing processes, WIP reviews, and coordination of invoices and disbursements.
• Draft professional correspondence, presentations, and reports, ensuring accuracy and attention to detail.
• Collaborate closely with regional teams, including Finance, BD, HR, and the KSA office, supporting wider office operations as needed.

• Relevant experience in a law firm or professional services environment (international firm experience preferred).
• Strong organisational skills with excellent attention to detail and the ability to manage competing deadlines.
• Commercial and financial awareness, with confidence supporting billing and compliance processes.
• Advanced Microsoft Office skills and familiarity with legal systems and document management tools.
• Excellent communication skills in English and Arabic.
• Proactive, adaptable, and resilient, with a collaborative mindset and high level of discretion.

• Identify new opportunities for contracts in maintenance and operations for buildings and large corporations.
• Develop sustainable relationships with key owners and procurement managers in leading companies in Riyadh.
• Manage the qualification and registration process of our institution as an approved supplier for major enterprises and government entities.
• Represent the company professionally in financial negotiations and close contracts related to HVAC systems and escalators.

• Previous experience in the contracting and maintenance market with a specialty in HVAC systems and escalators.
• Comprehensive knowledge of supplier registration requirements for major companies and the ability to successfully complete qualification procedures.
• A valid driving license and thorough knowledge of key areas in Riyadh.
• Exceptional skills in persuasion and negotiation to achieve sales targets.

• Design creative motion elements that enhance visual storytelling.
• Contribute to video production workflows from concept to completion.
• Collaborate with team members on innovative concepts.
• Refine animation techniques to elevate brand and campaign objectives.

• Proficiency in Motion Graphics and creating animated content.
• Experience in Video Production, including editing and post-production.
• Strong Graphic Design skills to develop compelling visual elements.
• Familiarity with software such as Adobe After Effects, Premiere Pro, and Photoshop.
• Attention to detail and creative problem-solving abilities.
• Excellent collaboration and communication skills.
• A degree in Graphic Design, Motion Graphics, Multimedia Arts, or a related field is preferred.
• Experience in a branding or digital marketing agency is a plus.

• Manage and organize daily office operations and oversee administrative activities.
• Coordinate and schedule meetings, prepare agendas, record meeting minutes, and follow up on the implementation of decisions.
• Handle official correspondence, emails, and administrative reports.
• Follow up with different departments to ensure compliance with operational plans and timelines.
• Organize and archive physical and electronic files and documents with strict confidentiality.
• Coordinate and communicate with external parties (clients, suppliers, partners).
• Accompany senior management on official visits and business trips inside and outside the Kingdom when required.
• Prepare periodic reports for senior management on performance and workflow.
• Provide simultaneous and written translation between Arabic and English during meetings, calls, and official engagements.
• Translate official correspondence, reports, presentations, and administrative contracts accurately and professionally.
• Review and proofread translated materials to ensure linguistic accuracy and correct professional terminology.
• Support senior management in communication with international clients and partners.
• Perform any other tasks assigned by management.

• Bachelor’s degree in business administration or a related field.
• Minimum of 3–5 years of experience as an Office Manager or Executive Assistant.
• Full professional proficiency in Arabic and English (speaking, writing, and translation) – very important.
• Strong organizational skills with the ability to manage time and handle multiple tasks efficiently.
• Excellent computer skills and proficiency in Microsoft Office applications – very important.
• Strong communication skills and the ability to deal with various managerial levels.
• High level of professionalism, confidentiality, and good judgment.
• Willingness to travel and flexibility in working hours.

• Highly organized with strong leadership qualities.
• Strong problem-solving and decision-making abilities.
• High attention to detail and accuracy.
• Ability to work under pressure and within a team environment.
• Ability to deal professionally with senior executives and high-level stakeholders.

• Customer Engagement:
  Respond promptly and professionally to all online customer inquiries via email, chat, social media, and other digital platforms. Provide detailed information about our products and services, answering questions and addressing concerns. Guide customers through the online purchasing process, assisting with product selection, financing options, and order placement.
• CRM Management:
  Accurately record all customer interactions and sales activities in the CRM system. Maintain up-to-date customer records and ensure data integrity.
• Product Knowledge:
  Develop and maintain a deep understanding of our products, services, pricing, and promotions. Stay informed about industry trends and competitor offerings.
• Collaboration:
  Work closely with the Online Sales Team Lead and other team members.
• Customer Satisfaction:
  Strive to exceed customer expectations by providing personalized and attentive service.

• Excellent written and verbal communication skills in Arabic and English.
• Strong interpersonal and customer service abilities.
• Ability to work with CRM systems and learn new tools quickly.
• Ability to multitask and manage time effectively.

• Desire to work with customers.
• Self-motivated with a goal-oriented mindset.
• Positive attitude and a team player.
• Adaptable to changing environments and customer needs.
• High level of integrity and professionalism.

• Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Establish and maintain relationships with key clients and partners to drive sales and enhance brand visibility.
• Develop and implement effective business strategies to achieve financial targets and company objectives.
• Lead cross-functional teams to enhance operational efficiency, quality, and customer satisfaction.
• Oversee supply chain and logistics management ensuring timely and accurate delivery of products.
• Monitor performance metrics and prepare regular reports for stakeholders on business performance.
• Manage budgets and resources effectively to enhance profitability.
• Ensure compliance with industry regulations and maintain high standards of quality.
• Develop and mentor team members to foster a culture of high performance and professional growth.

• Proven experience as a Business Development Manager in the wellness consumer goods sector or a similar space.
• Strong knowledge of sales, marketing strategies, partnerships and logistics management.
• Excellent analytical and problem-solving skills.
• Outstanding leadership and team management abilities.
• Demonstrated ability to create and implement successful business strategies.
• Excellent communication and interpersonal skills in both Arabic and English.
• Strong negotiation skills and customer-focused attitude.

• Understand game features and ideate meaningful animations that support game design and user experience.
• Communicate feature flow and storytelling through visuals and captivating animations.
• Adapt to various animation styles (Cartoon, Snappy, etc.) as required.
• Possess a fundamental understanding of animation principles, rigging, and optimization.
• Demonstrate proficiency in 3D animation software (*, Maya, MotionBuilder, Unity 3D). Knowledge of 2D animation is a plus.
• Create and manage documentation related to animation and visual effects.
• Integrate animated assets into the game engine (Unity or Unreal).
• Apply principles such as timing, weight, and motion in your animations.
• Understand human and animal body mechanics for biped and quadruped animations.
• Proactively provide solutions during the animation process to enhance quality.

• Minimum 3 years of experience in game animations with 2-3 published titles as an animator.
• Experience working as a 3D animator for mobile or console games.
• Proficiency in Unity or Unreal Engine for animation integration and bug resolution.
• Experience in optimizing animations for performance.
• Skilled in rigging, skinning, and visual effects in Maya, Max, or Unity.
• Good artistic skills for creating thumbnail sketches and storyboarding.
• Able to guide and supervise juniors effectively.
• Passionate about games, animation, and storytelling.
• A goal-oriented team player with a passion for the gaming industry.

• Client Engagement: Lead engagements, manage relationships, and ensure high client satisfaction.
• Strategic Planning: Develop comprehensive cyber security strategies aligned with industry standards.
• Security Transformation: Oversee the design and implementation of security programs, deploying technologies to safeguard assets.
• Thought Leadership: Stay updated on cyber threats and contribute to developing new security methodologies.
• Team Leadership: Mentor a team of security consultants, fostering a high-performance environment.
• Business Development: Support client engagement and identify new business opportunities.

• Manage the entire boutique team, client, and business operations to achieve sales objectives and service KPIs.
• Build relationships of trust with all stakeholders, ensuring a structured and strong accountability system.
• Implement action plans based on mystery shopping and customer feedback.
• Lead your team by adopting a coaching posture to deliver a unique shopping experience.
• Engage actively in recruiting new customers and organizing events to generate new business opportunities.

• Strong knowledge of luxury business procedures and processes.
• Proven leadership and team management experience.
• Excellent communication and customer relationship skills.
• Proficiency in business acumen and proactive engagement.

• University degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years of experience as Director of F&B or Assistant Director of F&B in a large property.
• Strong operational, administrative, and interpersonal skills.

• Develop and implement the local supply chain strategy in line with regional and global frameworks.
• Lead sourcing, procurement, and supplier negotiations for cost efficiency.
• Monitor supplier performance and manage contractual relationships.
• Oversee inventory planning and logistics coordination.
• Ensure compliance with company policies, ISO standards, and local regulations.

• Contribute to the Saudi site establishment project, including recruitment and system implementation.
• Implement supply chain systems (ERP, planning tools, dashboards) for efficient operations.
• Act as a local subject matter expert.

• Bachelor’s degree in Supply Chain, Business Administration, Engineering, or related field.
• 8–12 years of experience in supply chain, procurement, and logistics.
• Proven experience in scaling supply chain operations.
• Strong negotiation and supplier management skills.
• Experience with ERP systems (*, SAP, Navision, Oracle).
• Fluent in English (written and spoken).
• Strong organizational and leadership skills.

• Take a significant role in shaping DYWIDAG’s operations in Saudi Arabia.
• Direct impact on operational performance and local growth.
• Become part of a globally recognized company that values ownership and professionalism.

• Execute monthly demand and supply planning cycles for accurate forecasts.
• Monitor inventory levels to maintain optimal coverage and minimize write-offs.
• Communicate daily with suppliers to ensure timely deliveries.
• Negotiate pricing for cost management objectives.
• Maintain accurate master data within the ERP system.
• Track supply performance and support corrective actions.
• Prepare routine supply chain reports and KPIs.

• Minimum 5 years of experience in supply chain planning.
• Strong understanding of ERP systems (SAP is a plus).
• Solid skills in Excel and analytical tools.
• Knowledge of F&B supply chain operations is advantageous.
• Strong communication and negotiation skills.

• Monitor and control project costs to meet budgeting targets.
• Prepare comprehensive financial reports and forecasts.
• Utilize cost control software such as Primavera, SAP, or similar.
• Analyze financial data to guide project decision-making.

• Bachelor’s Degree in Civil Engineering.
• More than 7 years of experience in cost monitoring and financial reporting.
• Proficient in MS Office and strong analytical skills.
• Professional proficiency in English; Arabic is a plus.

• Coordinate legal due diligence for prospective investee companies.
• Review preliminary drafts of standard transactional documents and revise as necessary.
• Advise on ways to streamline processes to facilitate effective transaction closures.
• Conduct advanced factual and basic legal research as requested.
• Engage with the VC team as a Subject Matter Expert on legal, contractual, jurisdiction, and structural matters.
• Manage and coordinate KYC (Know Your Customer) processes on target companies.
• Prepare agendas, track submissions, and ensure timely completion of Board meeting materials.
• Act as the SME on all governance documentation and coordinate conflict of interest matters.

• Bachelor's degree in Law or a related field.
• Certification in Paralegal Studies and relevant legal professional certifications.
• A minimum of 5 years of experience in a legal support role.
• Strong knowledge of corporate governance, regulatory environments, and legal frameworks.
• Excellent oral and written communication skills.
• Ability to manage confidential information and prioritize projects effectively.