Management Jobs in Saudi Arabia

Job Title: Technical Business Follow-up Officer (Liaison with the Technical Provider) Reports to: Management / Operations Manager Job Type: Full-time

Overall Objective of the Job Follow up on the technical works of the contracted company and supervise its outputs to ensure compliance with the company's requirements, timelines, and agreed-upon standards, and act as a liaison between the company's management and the technical provider.

Main Duties and Responsibilities

• Follow up on the workflow at the technical company daily and ensure adherence to the timeline and delivery phases.
• Review outputs and deliveries before approval and ensure compliance with the agreed-upon requirements and specifications.
• Document the company's requirements and translate them into clear tasks for the provider and follow up on their implementation.
• Prepare periodic reports (weekly/monthly) on the percentage of completion, outstanding issues, and risks, and submit them to management.
• Follow up on contract items and Service Level Agreement (SLA) and ensure the provider's compliance with them.
• Manage coordination meetings with the technical company and document their minutes and decisions.
• Receive reports and observations from company employees and follow up on their processing with the provider until closure.
• Follow up on technical support and maintenance and ensure problem resolution within the specified timeframe.
• Review invoices and dues against what has actually been delivered before approving them for payment.
• Organize and securely archive documents, contracts, login credentials, and permissions.

Educational Qualifications

Main Tasks and Responsibilities

• Developing and managing relationships with strategic clients and government entities.
• Enhancing customer satisfaction, improving beneficiary experience, and increasing customer retention rates.
• Preparing and implementing relationship management strategies in line with the organization's goals.
• Coordinating with relevant departments to ensure service quality and meet customer requirements.
• Monitoring performance indicators, analyzing customer data, and proposing opportunities for improvement and development.
• Supervising the use of Customer Relationship Management (CRM) systems and preparing periodic reports.
• Ensuring compliance with relevant regulations, laws, and policies.
• Leading the team and developing its performance to achieve operational and strategic objectives.

Qualifications and Experience

• Bachelor's degree in Business Administration or Information Technology or equivalent, a master's degree is preferred.
• Experience of no less than 10 years in customer relationship management, account management, or strategic partnerships.
• Experience in the technology sector or digital transformation is preferred.
• Knowledge of Customer Relationship Management (CRM) systems.
• Fluency in both Arabic and English.
• High leadership, negotiation, and communication skills.

• Business Analysis: Translate business needs into clear requirements, including user stories with acceptance criteria.
• Map current-state versus future-state user journeys for changes impacting customer flows.
• Maintain a prioritized product backlog and author functional specs that facilitate development.

• Run daily check-ins with engineering squads to track progress and identify blockers.
• Manage task tracking using Azure DevOps and maintain a clear progress dashboard.
• Drive sprint retrospectives and document actionable outcomes.

• Conduct competitor benchmarking and produce deliverables that guide product decisions.
• Perform periodic market sweeps to inform product strategies.

• 6+ years of experience as a Business Analyst in software product companies.
• Excellent written English skills with demonstrable documentation capabilities.
• Hands-on experience with Azure DevOps or Jira.
• Ability to engage with technical discussions regarding data flows.
• Strong stakeholder management skills.

• Experience in classifieds, marketplaces, or multi-sided platforms.
• Regional GCC market knowledge.
• Basic SQL or dashboarding experience.
• Agile/Scrum certification.

• Analyze and document current and future state business processes and data flows.
• Create business process models, user stories, and use cases for effective communication with development and product teams.
• Work closely with developers, UX/UI designers, and architects to co-design solutions that align with business objectives.
• Evaluate and recommend modern digital tools, automation platforms, and emerging technologies.
• Conduct feasibility studies and ROI analyses to support business cases for new solutions.
• Support integration projects between ERP, CRM, and mobile applications for unified digital experiences.
• Contribute to Agile ceremonies to ensure delivery of business value.
• Develop test plans and coordinate User Acceptance Testing (UAT).
• Monitor and evaluate performance of implemented solutions, recommending enhancements.

• Bachelor’s degree in Computer Science, Information Systems or related field.
• 5 - 7 years of experience in business analysis and solution design.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to collaborate effectively.
• Familiarity with ERP, CRM, and data analytics tools.

• Develop and review HR best practices across the organization.
• Oversee recruitment, selection, and onboarding processes.
• Manage human resources operations, including training and monitoring staff contributions.
• Participate in job interviews for key positions.
• Develop competitive compensation and benefit plans.
• Manage updates to HR policies and procedures.
• Review training and development programs quarterly with department heads.
• Ensure compliance with legal requirements and company policy.
• Supervise government relations pertaining to staff.
• Compile statistical reports regarding personnel data.
• Manage employee relations and adherence to labor laws.
• Align HR plans with the mission and objectives of Teef Najd Group.
• Oversee departmental budgets and performance reviews.
• Foster a vibrant workplace culture through engagement initiatives.

• Bachelor's or Master's degree in Human Resource Management or related field.
• Over 10 years of experience in Human Resources, preferably in the construction sector.
• Knowledge of Saudi Labor Law and relevant legislation.
• CIPD L5 or 7, SHRM, PHR/SPHR is a plus.

• Leadership and problem-solving skills.
• Effective written and verbal communication skills.
• Proven ability to create a vibrant workplace culture.

• Medical insurance.

• Prepare briefing materials and presentation packages for senior leadership meetings.
• Manage the Vice President’s calendar and resolve scheduling conflicts.
• Handle incoming communications and maintain secure filing systems.
• Coordinate domestic and international travel, including visa processing.
• Conduct market research and produce concise reports to support business operations.

• Bachelor’s degree in Business Administration or related field.
• Minimum of 1 year of experience supporting senior executives.
• Strong organizational skills and ability to manage competing priorities.

• Develop and implement the country-specific Academy strategy aligned with regional and global objectives.
• Drive business development activities to achieve revenue and growth targets.
• Establish and manage relationships with key clients, industry partners, and government authorities.
• Lead Key Account Management (KAM) to secure long-term partnerships.
• Engage with regulatory bodies for training center approvals and comply with standards.
• Oversee sales and operational activities, ensuring delivery of training programs.
• Manage and support audits for compliance with quality standards.
• Drive a high-performance culture within the teams, ensuring collaboration and accountability.
• Monitor KPIs and provide strategic insights for continuous improvement.

• Bachelor’s degree in Business Administration, Engineering, or related field; Master’s is a plus.
• 8–12 years of experience in training, certification, or service industries.
• Proven experience in business development and client relationship management.
• Strong understanding of training operations and certification schemes.
• Familiarity with the Saudi market and regulatory environment.

• Develop and implement sales strategies to exceed revenue targets.
• Identify potential customers and convert leads into successful deals.
• Drive all aspects of the sales cycle: prospecting, qualifying, presenting, and negotiating.
• Establish and nurture long-term relationships with key decision-makers.
• Adapt to market trends and competitor activities to leverage opportunities effectively.

• Bachelor’s degree in Business or a relevant field.
• Significant experience in selling complex cloud services.
• Proven track record with Resellers, VARs, and System Integrators.
• Fluency in English and Arabic is essential.
• Willingness to travel up to 50% of the time.

• Reception & Office Coordination:
  Manage the day-to-day reception tasks including welcoming visitors, managing calls and emails, coordinating meeting rooms, and acting as a resource for office queries.
• Executive Assistant Support:
  Support three executives by handling calendar management, meeting coordination, preparing documents, managing travel bookings, and overseeing expenses and reporting.
• Administration & Organization:
  Maintain digital and paper filing systems, support onboarding logistics for new employees, assist with miscellaneous projects, and ensure confidentiality.

• Experience in a receptionist, EA, or office support role.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Strong organizational skills and a degree or relevant experience.
• 4+ years of relevant work experience.

• Experience supporting multiple executives and working in a corporate environment.
• Fluent in both English and Arabic.

• Prospect for potential new clients to increase business.
• Develop and implement marketing strategies and account management plans.
• Research and build relationships within selective sectors and project opportunities.
• Collaborate with project teams to create proposals meeting client’s needs.
• Negotiate effectively and use various styles to achieve favorable outcomes.
• Attend industry events, providing insights on market trends.

• 10 - 15 years of experience in business development, preferably in KSA or GCC.
• Strong communication and influencing skills in high-level client interactions.
• Proven success in networking and establishing impactful relationships.
• Bachelor’s degree in a relevant field.
• Knowledge of Arabic is a plus.