Labor Contractor Jobs in Riyadh

About the Role

SAP is seeking a Head of Revenue Operations MEA North to join its Go-to-Market Operations team. Reporting to the Office of the CEO's Strategy & Operations organization, this role is responsible for the planning, delivery, and execution of complex business operations processes across the customer lifecycle within the MEA North region. The position will drive innovation, consistency, automation, and simplicity in business operations to ensure world-class field revenue operations aligned with business goals, financial objectives, strategic imperatives, and organizational requirements. This role champions the MEA NORTH region in alignment with the Regional Operational Excellence Framework, overall Transformation strategy, and go-to-market evolution, establishing an execution playbook and supporting practices across all functions, channels, and business units to foster a Cloud-centric operations culture.

SAP fosters a culture of continuous learning, skill growth, and well-being, impacting over 20 industries and 80% of global commerce. This role offers challenging yet meaningful work within a supportive environment.

Key Responsibilities

• Lead the MEA NORTH Revenue Operations teams, providing comprehensive support across all phases of the Customer journey.
• Drive Revenue Operations practices, cadences, and KPIs across the ONE Customer Value Journey.
• Provide critical insights to business and leadership on Operational KPIs, including Coverage, Quota allocation & Attainment, Productivity, and Forecast Accuracy.
• Develop and deploy corrective measures and best practices to meet and exceed KPI targets, contributing to the evolution of Cloud metrics and business goals.
• Inspire and guide organizational excellence, driving next-generation practices, processes, and KPIs to deliver Customer Lifetime Value in the cloud, aligned with regional guidelines.
• Serve as a thought leader, proposing continuous innovation and optimization of the business operation function and driving organizational excellence at the MEA NORTH level, sharing best practices regionally and globally.
• Act as a credible spokesperson for CS business operations initiatives within MEA NORTH.
• Leverage innovative thinking with pragmatic execution to deliver world-class Cloud-centric operations across all phases of the Customer journey.

Qualifications and Requirements

• Proven experience managing complex businesses and functions with a structured set of initiatives and programs.
• A track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes that deliver measurable business success.
• Demonstrated expert ability and readiness to lead in businesses/functions requiring high degrees of complex cross-organizational interaction and collaboration under aggressive timelines and significant market pressure.
• Demonstrated track record leading customer-facing, sales, services, support, or business operations organizations; global sales, services, support, or customer engagement leadership is desired.
• Ability to successfully collaborate across cultures and demonstrate accountability.
• Experience in driving operational innovation based on new CLTV models, with a deep understanding of the customer and organizational landscape, as well as internal and external business factors.
• Possess a positive internal and external brand, be well-networked, and well-positioned within MEA NORTH.
• Proficiency in Excel, data-driven tools, SAC, and data analysis.
• Experience in communicating with C-level executives.
• Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.

Required Skills

• Leadership and Vision
• Transformation and Strategy Execution
• Organizational and Operational Complexity Management
• Cross-Organizational Interaction and Collaboration
• Business Performance Management
• Customer-facing Operations (Sales, Services, Support, Customer Engagement)
• Accountability and Cross-Cultural Experience
• Innovation and Continuous Improvement
• Brand Development and Networking
• Data Analysis and Proficiency in Excel, SAC
• C-level Communication
• Sales Acumen (Forecasting, Business Planning, Strategic Planning, Performance Management)
• Adaptability and Flexibility under Pressure
• Emotional Intelligence
• Clear Written and Spoken Communication
• Prioritizing Customer Needs
• Developing Leaders and Promoting Inclusion
• Teamwork and Execution Excellence
• Integrity, Ethics, Transparency, and Trust Building
• Valuing Diversity
• Optimism

Work Environment and Details

This is a full-time, regular position with SAP, based in Riyadh. The role is classified as Management, with expected travel between 0-10%. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities.

About the Role

Fairmont Hotels & Resorts is seeking a Director of SPA to lead its luxury wellness facility in Riyadh, Saudi Arabia. This role is responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth. The Director of SPA is integral to the operations team, ensuring all spa and wellness services are delivered at the highest levels of quality and guest satisfaction.

Key Responsibilities

• Develop and execute a comprehensive spa and wellness strategy aligned with the brand's luxury positioning.
• Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety.
• Create unique wellness experiences that reflect local culture and global trends.
• Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service.
• Manage the spa's financial performance, including budgeting, forecasting, and P&L responsibility.
• Drive marketing initiatives and partnerships to increase spa visibility and revenue.
• Implement sustainable practices and ensure compliance with industry regulations.
• Collaborate with cross-functional teams to integrate spa services into the overall guest experience.
• Stay abreast of industry trends and introduce innovative treatments and programs.
• Ensure cultural sensitivity and adaptability in all aspects of spa operations.
• Monitor spa workflow, maintaining compliance with hygiene and safety standards.
• Effectively lead and mentor the spa team, and resolve operational issues to guarantee an exceptional guest experience.
• Regularly communicate with the team and other departments to enhance performance and elevate service levels.

Qualifications and Requirements

• Proven experience in spa management or luxury hospitality, with a track record of successful leadership.
• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Spa management certifications are a plus.
• Strong financial acumen with experience in P&L management and revenue growth strategies.
• Excellent team leadership and mentoring skills.
• Proficiency in business planning, budgeting, and operational efficiency.
• In-depth knowledge of spa treatments, therapies, and wellness program development.
• Experience in marketing, branding, and customer service excellence in a luxury environment.
• Demonstrated ability to create and implement innovative wellness strategies.
• Strong understanding of sustainability practices in the spa industry.
• Cultural sensitivity and awareness, with the ability to work in a multicultural environment.
• Proficiency in English is required.
• Arabic language skills are highly desirable.
• Adaptability and resilience in a dynamic, fast-paced setting.
• Exceptional communication and interpersonal skills.
• Commitment to ongoing professional development and industry trend awareness.

Required Skills

• Spa Management
• Luxury Hospitality Operations
• Leadership and Team Mentoring
• Financial Acumen (P&L Management, Budgeting, Forecasting)
• Revenue Growth Strategies
• Business Planning and Operational Efficiency
• Spa Treatments and Therapies Expertise
• Wellness Program Development
• Marketing and Branding
• Customer Service Excellence
• Innovative Wellness Strategy Implementation
• Sustainability Practices
• Cultural Sensitivity and Adaptability
• Resilience
• Communication and Interpersonal Skills
• Professional Development and Industry Trend Awareness

Work Environment and Location

This is a full-time position located in Riyadh, Saudi Arabia. The work environment promotes collaboration and professionalism, where teamwork is essential for achieving outstanding results. The company fosters a work environment that respects diversity and supports all employees, valuing varied experiences and backgrounds. Commitment to respecting all employees and guests, and providing equal opportunities for professional growth in a positive and supportive workplace is maintained.

About the Role

Biogen is seeking an Associate Clinical Country & Site Lead to join its team in Riyadh, Saudi Arabia. This role is focused on country-level clinical operations and requires local operational and scientific knowledge to support the clinical development strategy. The position is key to fostering local partnerships, improving customer satisfaction, and ensuring the focused delivery and execution of Biogen’s development pipeline.

Key Responsibilities

Working in close collaboration with the Director, Clinical Country & Site Lead, and the in-country Clinical Country & Site Lead or Senior Clinical Country & Site Lead, you will provide study teams with detailed local operational and scientific insights to ensure effective clinical operations execution. This involves integrating local opportunities, needs, and insights into operational plans. You will serve as a primary point of contact for investigators, affiliate office staff, CRO staff, and global teams, with a strong emphasis on quality, patient safety, and the oversight of CRO activities and performance. The role also includes acting as a site escalation point for investigator concerns, including issues related to data integrity, data quality, patient safety, or matters unresolved by the CRO, ensuring these are communicated to the appropriate Biogen responsible party.

• Maintain current local knowledge of Biogen’s therapeutic areas, standards of care, clinical trial requirements, and the needs of local investigators and research sites.
• Develop and maintain strong relationships with investigators and sites to position Biogen as a preferred partner for clinical research.
• Support country and site selection processes by gathering local insights and feedback from investigators and other key stakeholders.
• Act as the primary country-level QSDO/Biogen contact for sponsor oversight activities, including Sponsor Oversight Visits (SOVs), audits, inspections, and CRO oversight.
• Conduct co-monitoring activities during Sponsor Oversight Visits, verifying that trial records, informed consent documentation, and source documents are maintained in accordance with protocol, ICH-GCP, SOPs, and local regulations.
• Lead interactions with investigators, affiliate teams, CRO staff, and global stakeholders to facilitate information exchange and timely issue resolution across clinical studies.
• Monitor and assess overall trial and country performance to support QSDO objectives and country-level goals.
• Contribute to local projects and broader Clinical Study Operations activities as a representative of the country.

Qualifications and Requirements

• A university degree or an equivalent combination of education with a science background and relevant experience is required.
• A minimum of 5 years of clinical research experience is necessary. Experience managing clinical trial activities is desirable, particularly sponsor oversight activities in an outsourced / FSP model with CROs/vendors.
• A strong understanding of the cross-functional drug development process and significant scientific/clinical knowledge across key therapeutic areas is essential for discussing compounds, development plans, and protocol endpoints with investigator site personnel.
• Familiarity with ICH/GCP, applicable country regulations, and clinical trial monitoring in an outsourced model is required.
• Proven ability to manage a high volume of tasks of varying complexity within a given timeframe and in consideration of relative priorities.

Required Skills

• Clinical operations expertise.
• Strong scientific and clinical knowledge.
• Proficiency in building and managing partnerships.
• Commitment to customer satisfaction.
• Experience in clinical trial execution.
• Excellent investigator relations skills.
• Proficiency in quality management and patient safety protocols.
• Experience with CRO oversight.
• Knowledge of data integrity and data quality principles.
• Expertise in relevant therapeutic areas and standards of care.
• Understanding of clinical trial requirements.
• Exceptional relationship-building skills.
• Sound judgment and proactive problem-solving abilities.
• Adaptability and ability to manage multiple priorities.
• Knowledge of ICH/GCP guidelines and country regulations.
• Experience in clinical trial monitoring.
• Strong organizational and project management skills.
• Effective working knowledge of relevant IT tools for virtual team working.
• Excellent knowledge of clinical operational activities and challenges across the local geography.
• Strong interpersonal skills, cultural awareness, and high emotional intelligence.
• Collaborative decision-making approach.
• Excellent communication skills, including strong English language proficiency.
• Ability to assimilate new knowledge rapidly.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. Biogen is committed to fostering a culture of inclusion and belonging, reflecting the communities where it operates and the patients it serves. The company believes that diverse backgrounds, cultures, and perspectives contribute to a stronger and more innovative company, focusing on building teams where every employee feels empowered and inspired. Biogen offers opportunities for learning, growth, and skill expansion, working collaboratively to deliver life-changing medicines.

About the Role

2P Perfect Presentation, a leader in Saudi Arabia's ICT landscape since 2004, is seeking a Senior T24 Administrator / Consultant to join their team in Riyadh. This full-time position requires 5-10 years of experience and focuses on managing and optimizing Temenos T24 environments to support digital transformation and operational efficiency.

Core Responsibilities

The Senior T24 Administrator / Consultant will be responsible for the comprehensive management and maintenance of Temenos T24 environments, including Development, SIT, UAT, Pre-Production, and Production. This involves installing, configuring, and troubleshooting T24 components such as TAFJ, UXP Browser, GoD Browser, and Native Browser. The role also includes administering jBASE environments, supporting Oracle and Microsoft SQL Server databases, and maintaining Production and Disaster Recovery (DR) environments to ensure data integrity and business continuity.

• Monitoring, troubleshooting, and optimizing Close of Business (COB) processes.
• Managing user access, security profiles, SMS records, and audit compliance.
• Monitoring platform performance using enterprise monitoring tools.

Upgrades, Integrations, and Support

A key aspect of this role involves leading end-to-end T24 upgrade projects, including technical upgrades, conversions, and associated pre- and post-COB activities. This includes executing mock upgrades, data migrations, and production release deployments, as well as managing application releases, patches, and version migrations. The position also requires integrating T24 with enterprise applications and peripheral systems using jBASE Agents, IBM MQ, JMS, and Web Services, and configuring middleware platforms like JBoss and WebSphere. Providing production support for T24 environments and COB operations, managing incidents, problems, and change requests, and troubleshooting critical production issues are also essential duties.

• Implementing and maintaining Single Sign-On (SSO) integrations with Microsoft Active Directory.
• Supporting API, SOAP, and REST-based integrations across banking systems.
• Conducting performance tuning, capacity planning, load testing, and bottleneck analysis.
• Configuring and maintaining Main Company and Branch Company setups within T24.
• Collaborating with vendors, infrastructure teams, and business stakeholders.

Required Qualifications

Candidates must possess a Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. A minimum of 6 years of hands-on experience with Temenos T24 is required, with at least 5 years specifically in administration or infrastructure roles within a banking environment. Proven experience executing end-to-end T24 upgrades in Production environments is essential.

• Strong expertise in Temenos T24 architecture, administration, and environment management.
• Hands-on experience with jBASE administration and Oracle/Microsoft SQL Server databases.
• Proficiency in TAFJ installation and browser deployments (UXP, GoD, Native Browser).
• Experience with T24 Outbox Replication.
• Hands-on experience with JBoss, WebSphere, IBM MQ, JMS, and SOAP/REST web services.
• Experience managing COB operations, Disaster Recovery, performance tuning, and Active Directory integrations.
• Strong Windows Server administration experience (2019/2022/2025).
• Proficiency in PowerShell scripting and Azure Windows Virtual Machines.

Preferred Qualifications and Skills

Preferred qualifications include Temenos Certified Consultant Program (TCCP) certification, experience with Red Hat OpenShift (OCP) and containerized T24/Transact deployments, and experience leading vendor engagements. Exposure to cloud and modern infrastructure platforms supporting banking applications is also beneficial. Strong knowledge of core banking platforms and operations, excellent troubleshooting and problem-solving skills, and strong leadership and stakeholder management capabilities are expected. The ability to manage critical production environments, high-priority incidents, work effectively under pressure, and support after-hours COB activities, along with a strong ownership mindset and commitment to operational excellence, are crucial.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a dynamic, forward-looking environment that values innovation and service excellence.

About the Import Category Manager Role

Trolley Convenience Store KSA is seeking an experienced Import Category Manager to join our team in Riyadh, Saudi Arabia. This full-time position requires a professional with 5-10 years of experience in managing import categories to drive business growth and profitability.

Category Strategy and Development

The Import Category Manager will be responsible for developing and executing comprehensive category strategies. This involves leveraging data-driven analysis of customer demand, market trends, competitor activities, and key performance indicators (KPIs) to achieve sales growth, enhance profitability, increase market share, and facilitate category expansion.

Supplier Relationship and Negotiation Management

A key aspect of this role involves cultivating and managing strategic relationships with international suppliers. The Import Category Manager will lead commercial negotiations, identify and secure sourcing opportunities, monitor supplier performance, and ensure vendor compliance to support overall business objectives and profitability.

Import Operations and Supply Chain Oversight

This position requires diligent management of import planning, forecasting, and logistics coordination. The Import Category Manager will oversee inventory replenishment to ensure consistent product availability, maintain regulatory compliance, manage efficient lead times, and mitigate potential supply chain risks. This includes tracking shipments, managing inventory levels, and ensuring timely delivery from foreign suppliers to local markets.

Pricing, Cost Optimization, and Inventory Management

Responsibilities include developing and implementing effective pricing strategies based on market trends and competitor pricing analysis to maximize sales and profitability. The role also involves analyzing cost drivers such as shipping, duties, and taxes to implement strategies for cost efficiency. Furthermore, optimizing inventory levels, forecasting parameters, and stock policies, while managing slow-moving and obsolete inventory, is crucial for improving product availability and stock turnover.

Quality Assurance and Compliance

The Import Category Manager will ensure that all imported products meet established quality standards and comply with relevant regulations. This includes verifying that products adhere to necessary specifications and legal requirements before entering the local market.

About the Role

SPIMACO is seeking a General Procurement Manager to oversee and enhance procurement operations. This full-time position is based in Riyadh and requires a professional with over 10 years of experience in procurement and supply chain management.

Key Responsibilities

The General Procurement Manager will be responsible for managing end-to-end procurement activities, ensuring the timely and cost-effective availability of materials. This includes developing and implementing sourcing strategies aligned with operational needs and budget constraints, and coordinating supplier selection to secure compliant and competitive pharmaceutical supply agreements.

• Oversee team or project operations, aligning with departmental goals.
• Develop and implement operational strategies and processes for procurement.
• Manage and develop team members, fostering skill enhancement within the procurement function.
• Collaborate with other managers to ensure cross-departmental alignment on procurement initiatives.
• Monitor and report on project or team performance, identifying areas for improvement.
• Monitor vendor performance to ensure quality standards and contractual obligations are consistently met.
• Review purchase requisitions to verify specifications, pricing accuracy, and policy compliance.
• Track procurement KPIs to identify cost-saving opportunities and improve process efficiency.
• Ensure adherence to corporate procurement policies and applicable regulatory requirements.
• Collaborate with production and finance teams to align procurement plans with operational forecasts.

Qualifications and Experience

Candidates should possess a strong educational background and extensive experience in procurement.

• Bachelor’s Degree in a relevant field.
• Master’s Degree is preferred.
• A professional certificate in a relevant field is preferred.
• Minimum of 11 years of professional experience in procurement.
• 4 years of experience at a Mid-Management level is preferred.

Required Skills and Competencies

Proficiency in English is required, with Arabic proficiency being preferred. The role also demands strong leadership and core competencies.

• Core Competencies: Transparency, Collaboration & Team Unity, Communication, Employee Development & Training, Ownership & Accountability, Innovation & Creativity.
• Leadership Competencies: Flexibility, Ability to influence, Guidance & Direction, Effective Communication, Team Engagement & Development.

Work Environment

This is a full-time position located in Riyadh. SPIMACO is committed to fostering an inclusive environment where diversity is valued, and equal opportunities are provided to all employees, empowering them to learn, grow, and make an impact.

About the Role

Majestic International Company is seeking a Cluster Security Account Manager to oversee service delivery, operational performance, security operations, client relationships, and workforce management across multiple sites within the Riyadh Region. This full-time position requires a candidate with 5-10 years of experience to serve as the primary client contact, ensuring contractual obligations, service levels, compliance, and operational objectives are met while upholding high safety and security standards.

Company Overview

Majestic International Company is part of Majestic International Group, established in 1986 with a global presence. The company has diversified from defense into strategic sectors supporting national development. Its operations are guided by principles of discipline, excellence, adaptability, and teamwork, aiming to deliver exceptional value. Majestic International Company invests in advanced technical capabilities, specialized skills, and intelligent technology to provide high-performing, efficient, and premium services within a culture that values performance, innovation, and continuous improvement.

Key Responsibilities

• Serve as the primary liaison between clients and operational teams for the assigned cluster.
• Develop and maintain strong, long-term client relationships through proactive engagement and service excellence.
• Manage client expectations, address escalations, and ensure timely resolution of operational issues.
• Lead business reviews, performance meetings, and operational discussions with stakeholders.
• Ensure achievement of all contractual commitments, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
• Oversee daily operations and security activities across multiple sites within the cluster.
• Drive operational efficiency, service excellence, and continuous improvement initiatives.
• Monitor performance metrics and implement corrective actions as needed.
• Coordinate emergency response activities and provide operational support outside standard business hours when required.
• Ensure site procedures, operational documentation, and contingency plans are current and effective.
• Maintain effective security procedures and ensure compliance with security standards and client requirements.
• Investigate incidents, monitor corrective actions, and implement preventive measures to mitigate risks.
• Lead recruitment, onboarding, training, coaching, and development of personnel.
• Conduct performance reviews and support employee engagement and retention.
• Manage staffing plans to ensure adequate coverage across all sites.
• Promote a culture of accountability, professionalism, and customer-focused service.
• Maintain accurate personnel records, certifications, training records, and compliance documentation.
• Ensure compliance with company policies, contractual obligations, security requirements, and regulatory standards.
• Review operational reports, incidents, audits, and performance data to identify improvement opportunities.
• Track corrective actions and ensure timely closure of operational issues.
• Prepare and present management reports, business reviews, and performance updates.
• Manage inventory, uniforms, equipment, and operational assets across the cluster.

Qualifications and Requirements

• Saudi National (Required).
• Bachelor's degree in Business Administration, Operations Management, Security Management, or a related field.
• Minimum of 5 years of experience in account management, operations management, security services, facilities management, or a similar multi-site leadership role.
• Proven experience managing client relationships and service delivery contracts.
• Demonstrated experience in the security industry and security operations is required.
• Strong leadership skills with experience managing large teams across multiple locations.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Strong analytical and reporting capabilities.
• Valid Saudi driving license and willingness to travel within Riyadh and other locations as required.

Preferred Skills

• Experience managing large-scale multi-site operations.
• Strong understanding of contract management, KPIs, SLAs, and compliance requirements.
• Knowledge of security operations, incident management, emergency response, and security risk mitigation.
• Excellent organizational, planning, and project management skills.
• Proficiency in Microsoft Office and reporting systems.

Work Location and Additional Information

This role is based in Riyadh, Saudi Arabia. Candidates must be Saudi Nationals and eligible to work in Riyadh. Preference will be given to candidates with a proven background in security operations and multi-site security services management.

About the Role

2P Perfect Presentation is seeking an Information Technology Operations Team Lead to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing the organization's IT infrastructure and operations to ensure optimal system performance, robust security, and overall stability. The position requires driving continuous improvement initiatives across all IT services.

Role Overview

As the IT Operations Team Lead, you will manage a technical team focused on supporting and operating the company's infrastructure, operating systems, system software, and electronic services. This role demands a proactive approach to problem-solving, strong leadership capabilities, and a commitment to maintaining high standards of IT service delivery.

Key Responsibilities

• Lead the technical team in providing support for infrastructure, operating systems, system software, and electronic services.
• Communicate effectively with stakeholders regarding IT operations and projects.
• Manage the controlled and efficient deployment of technical changes to the IT infrastructure.
• Oversee the implementation of regular and security updates for operating systems and software.
• Supervise preventive maintenance activities to ensure service continuity and minimize downtime.
• Monitor system and service performance to ensure optimal stability and availability.
• Handle incidents and issues related to system operations and electronic services, coordinating team resolution.
• Escalate major issues to appropriate support teams and follow up on their resolution.
• Provide periodic and on-demand reports on the status of infrastructure, operating systems, system software, and electronic services.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Computer Engineering, or a related IT field.
• A minimum of 7 years of experience in managing the operations, maintenance, and support of large-scale IT systems.
• 5-10 years of relevant experience is required for this contract position.

Required Skills and Expertise

• Strong knowledge of IT infrastructure, networks, and cloud platforms, including AWS and Azure.
• Proven experience with system administration for both Windows and Linux environments.
• Expertise in cybersecurity best practices and implementation.
• Familiarity with ITIL and other service management frameworks.
• Demonstrated project management capabilities and experience leading technical teams.
• Excellent problem-solving and analytical thinking skills.
• Strong communication and interpersonal skills for effective collaboration.
• Experience in vendor management and budgeting for IT operations.

Work Location

This is a contract position based in Riyadh, Saudi Arabia.

About the Role

Apparel Group is seeking a dynamic Assistant Store Manager to join our team in Saudi Arabia. This full-time position is integral to supporting daily store operations, ensuring a positive customer experience, and driving sales performance. The Assistant Store Manager will collaborate closely with the Store Manager, taking responsibility for daily operations, staff oversight, and achieving sales targets in the Store Manager's absence.

The ideal candidate will demonstrate strong leadership, a focus on customer satisfaction, sales achievement, and efficient store management. This role requires a combination of leadership capabilities, operational expertise, and a commitment to upholding brand standards.

Key Responsibilities

• Support the Store Manager in overseeing daily store operations to ensure efficiency and a high standard of customer service.
• Lead by example in all aspects of customer service, consistently focusing on customer needs and implementing a high standard of customer engagement within the store.
• Actively seek and implement strategies to achieve or exceed shop sales targets, ensuring all team members understand Key Performance Indicators (KPIs) and targets.
• Ensure promotional offers and stock-related initiatives are effectively implemented within the store to drive sales.
• Collaborate with the Store Manager to set and achieve sales targets, monitoring sales performance and analyzing key performance indicators (KPIs).
• Oversee inventory control and merchandising to optimize product availability and ensure accurate stock levels through regular stock checks and replenishment.
• Ensure the store layout and presentation align with brand standards and maintain a high standard of visual merchandising and store maintenance amongst all staff.
• Effectively communicate any changes in stock or store layout to all members of the team, ensuring adherence to retail standards.
• Maintain back store operations and ensure efficient replenishment of merchandise.
• Monitor and manage schedules for salesperson work hours, vacations, and days off, while also maintaining staff leave records.
• Resolve salesperson complaints and concerns, providing ongoing performance feedback and counseling when necessary.
• Encourage full participation of salespersons in creating store goals and developing plans.
• Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code.
• Ensure all security procedures are adhered to throughout the store, maintaining a high standard of security awareness regarding stock and money.
• Carry out corrective action and progressive discipline as necessary.
• Regularly audit store administration and resolve any identified issues, implementing changes in administration procedures positively and effectively.

Qualifications and Requirements

• Demonstrate dependability, reliability, and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all decision-making processes.

Skills and Experience

• Customer Service
• Sales Management
• Staff Management
• Inventory Control
• Visual Merchandising
• Problem-Solving
• Leadership

A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred. The ideal candidate should possess 3+ years of progressive experience in a customer-centric role with strong management and leadership skills, alongside proven problem-solving abilities. Demonstrated success in enhancing customer engagement and achieving/exceeding sales KPI targets for stores is essential.

Work Environment and Details

This is a full-time position based in Saudi Arabia with Apparel Group. The role requires 2-5 years of relevant experience. The Assistant Store Manager will work closely with the Store Manager and the store team to ensure operational excellence and sales achievement.

About the Role

NANCO Group is seeking a motivated and experienced Warehouse Manager to oversee all warehouse operations within the fleet division. This role is responsible for the efficient management of vehicle spare parts, consumables, and company assets, directly supporting fleet readiness and business continuity. The position requires maintaining operational efficiency, ensuring inventory accuracy, upholding safety and quality standards, and optimizing warehouse resource utilization.

Key Responsibilities

• Manage daily warehouse operations to ensure a smooth workflow.
• Supervise the storage, classification, and organization of spare parts and materials according to approved standards.
• Oversee receiving, storage, and dispatch processes in line with best practices.
• Ensure the warehouse is maintained in a clean, safe, and compliant manner with company standards.
• Monitor inventory levels and ensure the accuracy of stock records.
• Conduct periodic and annual stock counts and reconcile discrepancies.
• Track slow-moving and obsolete inventory and recommend corrective actions.
• Maintain optimal stock levels and define reorder points to ensure adequate supply.
• Support fleet operations by ensuring the timely availability of spare parts and consumables.
• Monitor material utilization and coordinate with relevant departments to ensure operational readiness.
• Ensure the proper handling and tracking of company assets stored within the warehouse.
• Prepare periodic reports related to warehouse performance and inventory status.
• Analyze inventory trends and operational performance indicators to identify areas for improvement.
• Provide insights to management to support informed decision-making.
• Supervise warehouse staff, including storekeepers and assistants, assigning tasks and monitoring performance.
• Ensure productivity targets are achieved by the warehouse team.
• Train and develop team members on warehouse procedures, safety standards, and operational best practices.
• Ensure compliance with all health, safety, and regulatory requirements.
• Maintain adherence to company policies and quality standards.
• Identify and implement process improvements to enhance efficiency and reduce operational costs.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• A minimum of 5 years of experience in warehouse management, preferably within automotive or fleet environments.
• Proven leadership and team management capabilities.
• Strong analytical, organizational, and problem-solving skills.
• Excellent reporting and communication skills.
• Ability to work under pressure and manage priorities effectively.
• Ability to join immediately or within a short notice period.

Required Skills

• Proficiency in Warehouse Management Systems (WMS) and ERP Systems.
• Strong leadership and team management abilities.
• Excellent analytical, organizational, and problem-solving skills.
• Effective reporting and communication skills.
• Proficiency in Microsoft Office applications, particularly Excel.

Work Location and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Experience in transportation, logistics, or field operations is considered an advantage.

About the Role

Fircroft is seeking an experienced Enterprise Resources Planning (ERP) Manager to oversee the implementation, management, and ongoing enhancement of their Microsoft Dynamics 365 Finance & Operations (D365FO) platform. This full-time position, based in Riyadh, Saudi Arabia, requires a strategic leader with significant ERP expertise, strong project management capabilities, and a proven history of driving digital transformation initiatives within a dynamic business environment. The successful candidate will be crucial in aligning ERP solutions with organizational objectives, optimizing business processes, and fostering technological innovation across all departments, playing a key role in shaping the company's enterprise systems and driving operational excellence.

Key Responsibilities

• Lead the deployment, enhancement, and optimization of the Microsoft Dynamics 365 Finance & Operations (D365FO) platform.
• Manage system configuration, customization, testing, upgrades, and integrations with other essential business applications.
• Ensure ERP solutions are strategically aligned with organizational objectives and operational requirements.
• Manage ERP implementation and improvement projects from initial planning through to successful execution.
• Coordinate with stakeholders to gather comprehensive business requirements and ensure successful project delivery.
• Monitor project progress and provide regular updates to senior management.
• Develop and deliver training programs for end-users to maximize system adoption and proficiency.
• Provide ongoing support, issue resolution, and guidance to end-users.
• Analyze existing business processes to identify opportunities for automation and operational optimization.
• Lead ERP-driven process improvement initiatives across relevant departments.
• Drive digital transformation and foster technology innovation through ERP strategies.
• Oversee data migration and integration from legacy systems, ensuring data integrity.
• Develop dashboards, key performance indicators (KPIs), and reports to support business decision-making.
• Support internal and external audits by providing accurate reporting and documentation.
• Ensure all ERP operations comply with company policies, regulations, and industry best practices.
• Manage user access controls, data governance, backup processes, and implement information security measures.
• Protect sensitive business data through strong security controls and governance frameworks.
• Lead and mentor ERP and technology teams, fostering a culture of continuous learning and high performance.
• Develop and implement long-term ERP strategies aligned with business objectives.
• Manage ERP budgets effectively and cultivate strong relationships with vendors and technology partners.
• Establish clear team KPIs and performance standards.
• Present ERP performance reports and strategic recommendations to executive management.

Qualifications and Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a closely related field.
• A Master's Degree in a relevant field is preferred.
• Minimum of 10 years of progressive experience in Information Technology and Enterprise Systems.
• Minimum of 3-5 years of dedicated leadership or supervisory experience within an IT or ERP context.
• Proven experience successfully managing ERP implementations and enterprise-wide system integrations.

Required Skills

• Strong expertise in Microsoft Dynamics 365 Finance & Operations (D365FO) or equivalent enterprise-level ERP platforms.
• Deep understanding of ERP architecture, business process integration, and data governance principles.
• Demonstrated experience in managing ERP vendors and technology partners.
• Knowledge of cybersecurity best practices, access management, and enterprise data security protocols.
• Excellent analytical and problem-solving skills, with a strong aptitude for strategic thinking.
• Proficient project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, with fluency in both Arabic and English, enabling effective interaction with diverse stakeholders.
• Leadership and team management capabilities.
• Budget management and vendor management experience.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Professional certifications in Microsoft Dynamics, SAP, Oracle, or related ERP technologies are highly desirable.

About the Role

Dr. Nutrition is seeking a Q-Commerce and E-Commerce Specialist to join its team in Riyadh, Saudi Arabia. This role is designed for a professional with a solid understanding of both quick commerce and broader e-commerce environments, aiming to contribute to the company's online sales and operational efficiency.

As a Q-Commerce and E-Commerce Specialist, you will be responsible for managing and optimizing the company's presence on key platforms, ensuring efficient order fulfillment, and driving sales through strategic promotional activities. Your expertise in e-commerce trends and customer behavior will be utilized to enhance the digital strategy.

Key Responsibilities

• Manage and optimize operations on the Talabat and Instashop platforms.
• Resolve order issues efficiently to maintain smooth operations.
• Develop and implement promotional offers to drive sales and improve platform performance.
• Apply knowledge of quick commerce operations, including inventory management, rapid fulfillment processes, and customer satisfaction strategies.
• Utilize understanding of e-commerce trends, customer behavior analytics, and online marketing strategies for decision-making.
• Streamline operations and enhance efficiency by staying informed about the latest e-commerce tools and technologies.
• Collaborate with team members, vendors, and customers through effective communication.

Qualifications and Requirements

• More than 2 years of hands-on experience in Q-commerce and E-commerce.
• Proficiency in managing and optimizing operations on Talabat and Instashop.
• Demonstrated ability to efficiently resolve order issues.
• Skilled in developing and implementing promotional offers.
• In-depth understanding of quick commerce operations, including inventory management, rapid fulfillment, and customer satisfaction strategies.
• Strong grasp of E-commerce trends, customer behavior analytics, and online marketing strategies.
• Familiarity with current E-commerce tools and technologies.
• Excellent communication skills.

Required Skills

• Q-commerce
• E-commerce
• Talabat platform management
• Instashop platform management
• Order issue resolution
• Promotional offer creation and implementation
• Inventory management
• Rapid fulfillment strategies
• Customer satisfaction strategies
• E-commerce trends analysis
• Customer behavior analytics
• Online marketing strategies
• E-commerce tools and technologies
• Communication skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience in Q-commerce and E-commerce. The specialist will work within a team environment, contributing to the company's online operations.

About the Role

Sirar by stc, an advanced technology and cybersecurity company established by stc, is seeking a Network Security Back Office Manager. This role is integral to empowering organizations with enhanced cyber capabilities and digital environment control. As specialists in business security and privacy, Sirar by stc provides comprehensive solutions for secure and efficient online operations. The Network Security Back Office Manager will act as a subject matter expert, overseeing IT system security and delivering up to Level-3 support to ensure the robust protection of client digital assets. This position is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Oversee IT system security as a subject matter expert, providing up to Level-3 support.
• Manage escalations and provide advisory and support functions to front office and back office teams.
• Act as a technical reviewer in the change management process, contributing to continuous improvement.
• Act as a technical reviewer in the fault management process, contributing to continuous improvement.
• Engage in problem determination, analysis, and resolution techniques.
• Verify root cause analysis and incident reports prepared by L1/L2 engineers, and perform root cause analysis for complex issues, generating incident reports as needed.
• Open client trouble tickets with vendors' Technical Support Services (TSS).
• Coordinate system changes with appropriate teams to minimize disruption.
• Coordinate and communicate issues requiring escalation to different teams and initiate follow-up procedures.
• Handle and resolve support tickets, including new configurations, change requests, and troubleshooting issues.
• Monitor security incidents and breaches.
• Harden security systems configurations and settings.
• Provide technical consultation for onboarding new clients.
• Maintain a subject matter expert level of expertise on technologies and platforms deployed in managed networks.
• Advise on actions to take regarding the latest vulnerabilities.
• Contribute to the overall success of the company by performing all other duties and responsibilities as assigned by the line manager.

Qualifications and Experience

• Bachelor's degree in Cybersecurity, Computer Science/Engineering, Information Technology, or a related discipline.
• 7+ years of relevant experience in network security operations, preferably within a telecommunications environment.
• Proven experience in managing IT system security and providing advanced support.
• Demonstrated ability to perform root cause analysis for complex security incidents.
• Experience in coordinating system changes and managing escalations.
• Familiarity with ITIL fundamentals, including Problem Management, Incident Management, Change Management, and Release Management.
• Solid understanding of Virtualization and Storage technologies.
• Comprehensive understanding of information security policies and best practices in identity management.
• Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues.
• Excellent communication, reporting, and time management skills.

Technical Skills

• Strong understanding of next-generation firewalls (*, FortiGate, Palo Alto, Cisco-FTDs), Intrusion Prevention Systems (IPS), Network Access Control (NAC), Virtual Private Networks (VPNs - IPSEC, Dial-up, SSL etc), and Network Address Translation (NAT).
• Advanced knowledge of IT security infrastructure.
• Proficiency in endpoint security solutions including Data Loss Prevention (DLP), Antivirus (AV), Database Activity Monitoring (DAM), Endpoint Detection and Response (EDR/NDR), and Extended Detection and Response (XDR).
• Strong understanding of web and email security.
• Knowledge of Advanced Persistent Threats (APT), sandboxing, SSLV offloading, and Public Key Infrastructure (PKI) fundamentals and concepts.
• Advanced proficiency in communicating effectively with various security professionals and simplifying complex technical issues.
• In-depth knowledge of security protocols and principles.
• Proficiency in networking technologies, network security, and network monitoring solutions.
• In-depth understanding of TCP/IP, network protocols, packet capture, Wireshark, and tcpdump.

Additional Information

Industry-recognized security certifications such as CCNP Security, CCIE, CISSP, or equivalent related certifications are preferred. Technology/vendor-based certifications are preferred. Operating systems certifications such as MCSE and RHCSA are preferred. The role is full-time and based in Riyadh, Saudi Arabia. Experience required is 5-10 years.

About the Role

APM Monaco, a contemporary fashion jewelry brand established in 1982, embodies the lifestyle of Monaco and the South of France. We are seeking a dedicated Assistant Store Manager for our Riyadh Park location in Saudi Arabia. This role is integral to providing exceptional client engagement, cultivating strong in-store relationships, and contributing to the growth of the APM Monaco brand within the Saudi market.

Key Responsibilities

• Support the Store-in-Charge in managing sales operations and driving store performance.
• Analyze key performance indicators (KPIs) to identify opportunities for improvement and growth.
• Assist in the creation and management of staff rosters to ensure optimal store coverage.
• Implement and maintain visual merchandising standards to enhance product presentation and store aesthetics.
• Contribute to the development and execution of customer relationship management (CRM) strategies.
• Participate actively in team management, fostering a positive and productive work environment.
• Engage clients with exceptional service, building rapport and ensuring a memorable shopping experience.
• Contribute to achieving outstanding sales performance for the store.

Qualifications and Requirements

• A genuine passion for the APM Monaco brand.
• A minimum of 5 years of professional experience in luxury retail or fashion retail.
• At least 2 years of experience in a managerial position within the retail sector.
• A proven track record of achieving outstanding sales performance.
• Demonstrated experience in customer relationship management (CRM).
• Fluency in English is essential.
• An approachable personality with a strong orientation towards customer service.

Required Skills

• Sales Performance
• Customer Relationship Management (CRM)
• Sales Management
• Operation Management
• KPI Analysis
• Rostering
• Visual Merchandising
• Team Management
• Customer Service

Work Environment and Details

This is a full-time position based at the APM Monaco store in Riyadh Park, Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. APM Monaco offers a competitive compensation package.

About the Role

REEF GROUP is seeking a proactive and detail-oriented E-commerce Operations Supervisor to join their dynamic team in Riyadh, Saudi Arabia. This full-time role is pivotal in shaping the future of digital retail by blending operational excellence with innovation. The E-commerce Operations Supervisor will oversee the day-to-day activities of e-commerce, ensuring seamless order processing, efficient logistics coordination, and a world-class customer experience. This role will be instrumental in aligning operational efficiency with strategic digital sales objectives.

Key Tasks and Responsibilities

• Monitor and manage the entire order fulfillment lifecycle, from order placement to final delivery.
• Coordinate closely with supply chain and warehouse teams to ensure optimal inventory availability.
• Oversee returns and exchanges processes to ensure a smooth and satisfactory customer experience.
• Supervise customer service operations, ensuring all inquiries and complaints are resolved promptly and effectively.
• Analyze customer feedback to identify trends and implement improvements that enhance the overall e-commerce journey.
• Liaise with shipping providers to ensure high-quality and timely deliveries to customers.
• Monitor logistics Key Performance Indicators (KPIs) and implement strategies to enhance efficiency and accuracy.
• Analyze daily and weekly performance reports to identify operational gaps and opportunities for improvement.
• Lead process automation initiatives and implement cost-effective measures across operations.
• Collaborate closely with the marketing team to support promotional campaigns and launches.
• Work with the IT department to promptly resolve any technical issues related to the platform.
• Coordinate with the finance department for invoice and payment reconciliations.
• Ensure strict adherence to all company policies and relevant local regulations for e-commerce operations.
• Stay updated on evolving e-commerce laws in Saudi Arabia and ensure continuous compliance.
• Oversee team performance, delegate tasks effectively, and ensure operational consistency.
• Train and motivate team members on best practices, new systems, and operational procedures.

Qualifications and Requirements

• Proven experience in e-commerce operations management, with a preference for experience within the Saudi market.
• Strong understanding of inventory systems, logistics operations, and order management workflows.
• Familiarity with various logistics providers and effective shipping coordination strategies.
• Solid knowledge of local e-commerce laws and compliance requirements in Saudi Arabia.

Required Skills

• Order Processing
• Inventory Management
• Logistics Coordination
• Customer Experience Optimization
• Customer Service Operations
• Logistics KPI Monitoring
• Performance Analysis
• Process Automation
• Cost-Effectiveness Initiatives
• Cross-functional Collaboration
• Compliance Management
• Quality Assurance
• Team Management
• Proficiency in Inventory Systems
• Proficiency in Order Management Systems
• Logistics Provider Relations
• Shipping Coordination
• Analytical Skills
• Operational Problem-Solving
• Communication Skills
• Team Leadership

Additional Information

This full-time position, located in Riyadh, Saudi Arabia, requires 2-5 years of experience in e-commerce operations management. A Bachelor's degree in Marketing, E-commerce, or a related field is required. Proficiency in Arabic is essential, with English proficiency being a plus.

Join REEF GROUP to be part of a forward-thinking team driving digital transformation in the Saudi retail sector. Your operational vision will directly impact success and customer satisfaction in the rapidly growing e-commerce landscape.

About the Role

Burjline Builders is seeking a General Manager to lead a marketing agency based in Riyadh, Saudi Arabia. This role requires a strategic leader with a strong background in the marketing or advertising industry, possessing significant business acumen and a proven record of driving growth and operational excellence. The General Manager will oversee the agency's operations, including strategic planning, financial management, team leadership, and client satisfaction, blending creative industry knowledge with commercial skills to ensure sustained success and profitability.

Key Responsibilities

• Develop and implement the agency's long-term strategic vision, business plans, and operational goals to drive sustainable growth.
• Assume full Profit & Loss (P&L) responsibility, overseeing budgeting, financial forecasting, and resource allocation to maximize profitability and ensure financial health.
• Lead and mentor a multidisciplinary team, fostering a collaborative, innovative, and high-performance work culture.
• Direct all day-to-day operations, ensuring seamless project delivery, exceptional quality of work, and optimal resource utilization.
• Drive business development initiatives by identifying new market opportunities, cultivating key client relationships, and leading high-level pitches.
• Serve as the senior point of contact for major clients, ensuring their needs are met and their expectations are exceeded to build lasting partnerships.
• Analyze market trends, competitor activities, and industry developments to keep the agency at the forefront of innovation and maintain a competitive edge.
• Establish and monitor key performance indicators (KPIs) across all departments to measure success and drive continuous improvement.

Qualifications and Requirements

• Proven experience in a senior leadership position, such as General Manager, Managing Director, or Head of Operations, within a marketing, creative, or advertising agency.
• A Bachelor's degree in Business Administration, Marketing, or a related discipline.
• Demonstrable success in driving business growth, acquiring new clients, and managing a profitable P&L.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage a diverse team.
• Strong strategic thinking and problem-solving capabilities, with a deep understanding of the marketing and advertising landscape.
• Excellent financial literacy and commercial acumen.
• Experience working within the Saudi Arabian or wider GCC market is highly desirable.

Required Skills

• Strategic Planning
• Financial Management
• Team Leadership
• Client Satisfaction
• Business Acumen
• Business Development
• Market Trend Analysis
• Key Performance Indicators (KPIs)
• Leadership
• Communication
• Interpersonal Skills
• Problem-Solving
• Financial Literacy

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience. A competitive salary and comprehensive benefits package will be offered to the successful candidate, commensurate with their skills and experience.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

AstroLabs is a leading organization focused on facilitating market entry for high-growth companies into Saudi Arabia and the UAE. We provide comprehensive growth services, including business setup, co-working spaces, and recruitment, in collaboration with government and private sector partners to support key regional sectors and industry digitization. Our Riyadh office is a central hub for our operations and hosts a significant portion of our workforce. As a Community Ops Coordinator, you will be the primary point of contact for AstroLabs members and visitors at the main reception, playing a crucial role in delivering excellent customer service, resolving member issues, identifying potential leads, and ensuring the smooth operational flow of our space. We are looking for a proactive and engaging individual who embodies our motto, "Make it Happen," and is eager to contribute to our dynamic environment.

Key Responsibilities

• Manage the effective operation of the front of house and daily space operations.
• Operate the front desk, ensuring all members, prospective members, and guests receive a warm and professional greeting.
• Assist members and visitors with inquiries via phone, email, online chat, and walk-ins, as well as with deliveries, appointments, and requests.
• Provide members with the necessary tools and support for a seamless experience.
• Respond to and follow up on inquiries about AstroLabs, escalating issues and connecting individuals to the appropriate internal teams.
• Capture leads from calls, chat, and walk-ins, ensuring accurate recording.
• Handle supply purchases and deliveries for AstroLabs, including all consumables such as pantry and office supplies.
• Coordinate with service providers (cleaning, internet, security, maintenance) to ensure all facilities are in working order.
• Conduct routine checks to ensure all resources (printers, shared spaces, meeting rooms) are operational and the space is consistently clean.
• Maintain a concern log to identify and resolve issues promptly.
• Provide basic technology support, including printer setup, meeting room bookings, and account creation.
• Receive, distribute, and manage mail and courier shipments.
• Track and maintain all physical assets, including electronics and other resources.
• Schedule Training Room bookings for meetups and events.
• Manage the schedule of team members to ensure the space is adequately manned and serviced at all times.
• Manage cleaning staff.
• Support AstroLabs members' requests in a timely manner and route out-of-scope requests to the relevant team members.
• Support the Community Manager in managing the logistics of community events and other functions, including room setup, AV requirements, and food/refreshments.

Qualifications and Requirements

• Clear and structured communication with fluency in both Arabic and English (written and spoken).
• A natural people person with a passion for interaction and support.
• A proactive approach to identifying and implementing improvements for efficiency and speed.
• Methodical and organized, with the ability to prioritize activities based on impact and optimize workflows.
• Strong attention to detail.
• Exceptional organizational skills with a proven ability to multitask effectively.
• Extroversion, drive, and enthusiasm, coupled with a serious "make it happen" attitude.
• Ability to act as a brand ambassador for AstroLabs, representing the business professionally and positively at all times.
• Proficiency with the Microsoft Office suite, particularly Excel, Word, and PowerPoint.
• Proficiency with Google Apps, including Drive, Sheets, Docs, and Forms.

Required Skills

• Communication
• Customer Service
• Organizational Skills
• Microsoft Office Suite
• Google Apps

Work Environment and Opportunity

This role is based in Riyadh, Saudi Arabia, and is a full-time position. It offers a chance to learn in a rapidly growing environment and contribute to Saudi Vision 2030. You will gain exposure to diverse teams, both locally and internationally, and work on programs aligned with future development. We provide a dynamic work environment where innovation and proactive actions are encouraged. You will have the opportunity to work closely with colleagues focused on driving impact and to grow, develop, and learn through collaboration and leadership opportunities.