Supply Manager Jobs in Riyadh

About the Role

Riyadh Air (RX), headquartered in Riyadh, is a new national airline focused on transforming Saudi Arabia into a global aviation and trade hub. Operating as a digitally native airline, Riyadh Air aims to connect the Kingdom to over 100 destinations.

We are seeking a dynamic and experienced Duty Manager to oversee airport operations. This role is responsible for coordinating all ground handling activities during a shift to ensure safe, on-time, and efficient flight turnarounds. As the senior operational representative on duty, the Duty Manager will ensure compliance with regulatory requirements, airline standards, and customer service expectations. This position involves leading the operational team, liaising with stakeholders, and providing real-time solutions to operational challenges and service recovery situations. The mandate includes ensuring all passenger and aircraft handling activities adhere to safety and security standards, while also contributing insights for operational enhancement.

Key Responsibilities

• Oversee and coordinate all aspects of ground handling activities during your shift to ensure safe, on-time, and efficient flight turnarounds.
• Act as the senior operational representative on duty, ensuring compliance with regulatory requirements, airline standards, and customer service expectations.
• Lead the operational team and provide guidance and support.
• Liaise effectively with internal and external stakeholders to ensure seamless operations.
• Provide real-time solutions to operational challenges, disruptions, and service recovery situations.
• Serve as the primary liaison between airport service providers and airport users.
• Ensure all passenger and aircraft handling activities comply with established safety and security standards.
• Provide insights and recommendations for enhancing the efficiency and effectiveness of daily operations.

Qualifications and Requirements

• Degree qualified.
• Minimum of 5 years of experience in Aviation Ground Operations.
• Demonstrated knowledge and understanding of Departure Control Systems (DCS).
• Proficiency in weight and balance procedures.
• Experience with ramp handling operations.
• Understanding of dangerous goods regulations.
• Knowledge of industry regulations and safety standards.
• Familiarity with ground operations best practices.

Required Skills

• Ground Handling
• DCS (Departure Control Systems)
• Weight and Balance
• Ramp Handling
• Dangerous Goods Regulations
• Industry Regulations
• Safety Standards
• Ground Operations Best Practices
• Leadership
• Problem-Solving
• Customer Service

Additional Information

The Duty Manager position is based in Riyadh, Riyadh Region, and is a full-time role. Experience required is between 5-10 years. Professional certification in Aviation, Airport Operations, or Management (*, IATA, ICAO, or ACI) is highly desirable.

About the Role

Delta Air Lines is seeking a Station Manager to oversee operations in Riyadh, Saudi Arabia. This leadership position is responsible for managing a complex airport operation, ensuring high performance in safety, security, compliance, service, and team leadership. Reporting to the regional Field Director, the Station Manager will foster partnerships with airport authorities and business partners, promoting a team culture focused on accountability, development, and continuous improvement. This role is suited for a leader with strong operational judgment, a collaborative approach, and the ability to succeed in a dynamic international environment.

Key Responsibilities

• Lead the overall station operation in Riyadh, with accountability for safety, security, compliance, customer experience, and operational performance.
• Drive a safe, secure, and reliable operation while maintaining high standards for service delivery.
• Review station processes, identify opportunities for improvement, and implement changes that strengthen execution and customer experience.
• Develop station operating plans and identify capital needs where required.
• Ensure compliance with all applicable regulatory requirements, company standards, and local labor laws.
• Build and maintain strong working relationships with local authorities and key stakeholders supporting international operations.
• Lead and develop the station team through coaching, clear expectations, performance management, and ongoing development.
• Foster a strong safety culture that supports employee wellbeing and operational excellence.
• Partner closely with contractors, airport stakeholders, and business partners to ensure aligned execution and consistent service delivery.
• Represent Delta in Airline Operators Committee (AOC) meetings and advocate for the airline's operational priorities.
• Lead change effectively across the station and help teams adapt to evolving business needs.
• Strengthen communication practices across the operation and among partner groups.
• Work closely with regional teams and headquarters support functions to align station priorities with broader company objectives.
• Review and approve invoices related to the operation.

Qualifications and Requirements

• Valid authorization to live and work in Saudi Arabia at the time of application; Delta does not provide sponsorship for this role.
• Possession of a high school diploma, GED, or high school equivalency.
• Ability to obtain and maintain an airport ID.
• Consistent prioritization of safety and security for self, others, and personal data.
• Demonstrated ability to embrace diverse people, thinking, and styles.

Required Skills

• Operational Leadership
• Decision Making
• Organizational Skills
• Stakeholder Management
• Relationship Building
• Safety
• Security
• Regulatory Compliance
• Team Leadership
• Performance Management
• Coaching
• Communication
• Change Management
• Airport Operations

Additional Information

The Station Manager role is a full-time position based in Riyadh, Saudi Arabia. The ideal candidate will have strong operational leadership experience and the ability to make sound decisions in a fast-paced environment. A commitment to safety, security, and regulatory compliance is essential, along with the capacity to lead teams, build accountability, and maintain high performance standards. Effective stakeholder management and relationship-building skills are critical. The role requires flexibility, resilience, and personal stamina, including a willingness to work evenings, extended hours, and travel as needed. A four-year college degree in business management or a related field, or equivalent experience, is preferred. A minimum of five years of experience in operational leadership roles and working knowledge of airport operations, preferably within an airline environment, will be advantageous.

We are looking for an experienced hotel manager to lead hotel operations and enhance guest experience. Your responsibilities will include overseeing all hotel departments, managing staff, and ensuring operational and financial goals are met. The candidate must have strong leadership skills and the ability to make strategic decisions.

**Tasks and Responsibilities:**

* Lead and guide work teams in all hotel departments.
* Develop and implement strategies to increase customer satisfaction and revenue.
* Manage budgets and resources efficiently to ensure profitability.
* Ensure compliance with the highest standards of quality and service.
* Resolve customer complaints effectively and quickly.

About the Role

Stranger Soccer is seeking an ambitious individual to serve as the License Owner / Operator in Riyadh, Saudi Arabia. This opportunity involves building and managing Stranger Soccer's operations within the Riyadh region, aiming to establish a football ecosystem for the local community. The role is suited for individuals with an understanding of football culture, leadership abilities, business acumen, and a desire to operate their own venture with the support of a global brand.

Stranger Soccer has developed a technology platform to make casual football accessible. Following successful launches in over 10 cities globally, the company is expanding its model to Riyadh. As the License Owner / Operator, you will lead this expansion, ensuring a consistent and high-quality football experience for players.

Key Responsibilities

• Establish and manage all operational aspects of Stranger Soccer in Riyadh.
• Oversee marketing initiatives to drive player engagement and game bookings.
• Recruit and manage local teams to support operations.
• Ensure the delivery of a consistent, high-quality football experience for all participants.
• Develop and execute strategic plans to grow the Stranger Soccer presence in Riyadh.
• Leverage the Stranger Soccer technology platform for game bookings and player management.
• Build and nurture the local football community around the Stranger Soccer brand.

Qualifications and Requirements

The ideal candidate will possess the following:

• A strong passion for football and an understanding of local football culture in Riyadh.
• Demonstrated leadership capabilities.
• Proven business experience.
• An entrepreneurial mindset with a readiness to operate independently.
• Strategic thinking skills for business building and scaling.
• A desire for ownership and tangible results.

Required Skills

• Leadership
• Business Experience
• Entrepreneurial Mindset
• Operations Management
• Marketing
• Team Recruitment

Work Arrangement and Support

This is a business ownership opportunity rather than a traditional employment role. While you will manage all aspects of the local operation in Riyadh, you will receive comprehensive support from Stranger Soccer's headquarters. This support includes tools, a proven operational playbook, and access to their technology platform.

The role is full-time. Experience required is 0-1 years.

Further Information

Interested candidates are encouraged to visit *******************, navigate to "Bring Stranger Soccer to Your City," to explore the opportunity further and express their interest.

• Stock Management:
  • Maintain accurate and well-organized stockrooms for products and packaging.
  • Manage deliveries, replenishment, and product availability on the sales floor.
  • Coordinate with Supply Chain to meet client needs through MPR processes.
• Administration & Operations:
  • Manage vendor contracts, store maintenance, and supplies.
  • Liaise with HR administration and payroll for timesheets and documentation.
  • Support workforce planning aligned with traffic and commercial needs.
  • Handle expense reimbursements and adhere to internal audit guidelines.
• After-Sales Support:
  • Manage repairs and after-sales requests with a client-centric approach.
  • Ensure quality issues are properly followed up.

About the Role

FLOW Consortium is seeking an experienced Planning Manager to oversee operational planning for the Riyadh Metro's Lines 3, 4, 5, and 6. This role is essential for ensuring the delivery of safe, reliable, and efficient metro services. The Planning Manager will be responsible for service planning, train timetable development, maintenance access coordination, and operational readiness. The position involves balancing passenger demand with operational and maintenance requirements to optimize service delivery, maximize network availability, and support overall operational performance through effective planning and stakeholder coordination. As part of the Riyadh Metro operations and maintenance package, the Planning Manager will contribute to Riyadh's transformation under Vision 2030, upholding world-class standards in operational excellence.

Key Responsibilities

• Lead and manage the Planning Team to ensure effective delivery of operational planning activities.
• Develop and optimize train service plans and timetables based on passenger demand, operational requirements, and service standards.
• Coordinate maintenance access, possessions, and infrastructure protection activities to minimize operational disruption.
• Analyze service performance and operational scenarios to support normal and contingency service planning.
• Manage permit-to-work planning processes and ensure effective coordination between Operations and Maintenance teams.
• Lead planning meetings, workshops, and reviews to enhance timetable performance and operational efficiency.
• Act as the primary point of contact for train service planning, timetable management, and operational access planning.
• Support audits, operational activities, and continuous improvement initiatives across the Metro system.
• Develop and maintain effective operational plans that support safe, reliable, and efficient Metro services.
• Optimize train timetables and service patterns to meet passenger demand and operational requirements.
• Ensure effective planning and coordination of maintenance activities, possessions, and infrastructure access.
• Oversee planning and control processes related to operational access and permit management.
• Analyze operational data and implement improvements to enhance service delivery and network efficiency.
• Collaborate with Operations, Maintenance, Control Centre, and external stakeholders to ensure alignment of planning activities.
• Lead planning-related audits and ensure compliance with operational standards, procedures, and contractual obligations.
• Lead, develop, and support the Planning Team to achieve departmental objectives and operational excellence.
• Develop and coordinate service plans for special events, operational disruptions, and emergency scenarios.

Qualifications and Experience

• A minimum of 8 years of experience in operational planning, service planning, transport planning, or railway operations.
• Proven experience within rail, metro, public transport, or complex transportation environments.
• Strong knowledge of train scheduling, timetable development, and service planning methodologies.
• Experience coordinating maintenance access, possessions, permit-to-work systems, and operational planning activities.
• Working knowledge of train operations, station operations, depot operations, control centre functions, and resource planning.
• Understanding of passenger demand analysis and service optimization techniques.
• Good understanding of railway operational systems, including driverless train operations, signaling systems, power supply systems, platform screen doors, fare collection systems, communication systems, and traffic management systems.
• Experience supporting operational contingency planning and service recovery strategies.
• Strong analytical and reporting skills with the ability to interpret complex operational data.
• Proficiency in Microsoft Office applications and planning-related software systems.
• Experience working within safety-critical operational environments.
• Bachelor's Degree in Management, Engineering, Business Administration, or a related discipline.
• Project Management Professional (PMP) or equivalent certification is preferred.

Required Skills

• Strong leadership and team management capabilities.
• Excellent analytical and problem-solving abilities.
• Effective communication and stakeholder engagement skills.
• Strong planning and organizational capability.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong decision-making and coordination skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet critical deadlines.
• Strong report writing and presentation skills.
• Collaborative and customer-focused mindset.

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role is with FLOW Consortium, a strategic partnership contributing to the Riyadh Metro, one of the world's most advanced urban transit systems. The Planning Manager will be a key contributor to the operational excellence of this significant infrastructure project.

We are looking for an outstanding administrative leader with experience in managing medical centers, capable of leading teams and achieving operational and financial goals while ensuring an exceptional patient experience.

About the Role:
The Branch Manager will oversee the daily operational activities of the medical center, lead the medical and administrative team, monitor performance and achieve operational and financial targets, ensure the provision of high-quality health services that achieve patient satisfaction, apply approved policies and procedures, submit periodic reports to senior management, and contribute to service development, improving the patient experience, and supporting the branch's growth and expansion plans.

Requirements:
• Bachelor's degree in Hospital Management, Business Administration, or a related field in health sciences.
• At least 5 years of experience in the health sector.
• At least 2 years of supervisory or managerial experience.
• Strong leadership and communication skills.
• Knowledge of health regulations and laws in the Kingdom.

Benefits:

 Competitive salary.
• Professional training and development.
• Growth and career advancement opportunities.

About the Role

D360 Bank is seeking a dedicated Manager - Tanfeeth to oversee and manage all activities associated with the Tanfeeth program. This role is instrumental in supporting the program's objectives and ensuring the timely, high-quality execution of all related processes. The successful candidate will be responsible for case closure, liaising with the Saudi Central Bank (SAMA), and monitoring the program's technical aspects.

Key Responsibilities

• Manage all Tanfeeth program activities, ensuring tasks and alerts are handled in strict accordance with program guidelines.
• Ensure the timely completion of all Tanfeeth alerts within SAMA's stipulated turnaround times and promptly resolve any arising issues.
• Communicate effectively with SAMA regarding actions required for cases related to Tanfeeth instructions.
• Liaise with the SAMA Technical team to address any technical issues encountered with the Tanfeeth system or WatheegEdge.
• Collaborate with other departments to promptly address any requirements or dependencies associated with Tanfeeth alerts.
• Work cross-functionally to facilitate the smooth processing of Tanfeeth-related activities and alerts across various teams.
• Maintain accurate and comprehensive records of all Tanfeeth-related activities, including alerts, escalations, and their resolutions.
• Handle requests and monitor activities within the Tanfeeth Portal and SAMA Net Portal, ensuring all requests are processed accurately and on time.
• Manage requests within the Watheqedge System and follow up with relevant stakeholders to ensure prompt resolution and provide status updates.
• Communicate with SAMA to discuss issues pertaining to SAMA Net cases and manage their closure in compliance with all rules and regulations.
• Provide support for compliance-related requests, ensuring they are addressed in a timely and compliant manner.
• Support the bank by mitigating the risk of exposure to failures in executing Tanfeeth and SAMA Net instructions, thereby preventing irregularities and reputational risks.
• Escalate any potential inability to meet SAMA requirements or respond to SAMA cases to the Head of Tanfeeth.
• Manage Tanfeeth and SAMA Net Dashboards on a 24/7 basis and escalate any abnormal traffic of cases.
• Provide on-the-job training and awareness to newly joined Tanfeeth staff and monitor their performance as needed.
• Perform any other duties assigned by the line manager that are related to the nature of the work.
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental/unit activities and operations.

Qualifications and Requirements

• A tertiary-level qualification from an internationally recognized institution is preferred.
• Recommended experience of 3 to 5 years in the same or a similar domain.
• Proven experience as a professional capable of delivering on difficult technical tasks.
• Experience in project implementation is required.
• Must be self-sufficient at work and capable of taking responsibility for small projects.
• Previous experience providing technical supervision to junior staff is beneficial.

Required Skills

• Data Collection and Analysis
• Ethical Culture
• Regulatory Compliance
• Collaboration
• Communication
• Digital Fluency
• Teamwork
• Attention to Details
• Intellectual curiosity
• Strong organizational skills
• Meticulous attention to detail
• Ability to handle sensitive information with discretion and integrity

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

LanceSoft Middle East is seeking a General Manager to lead operations in Riyadh, Saudi Arabia. This permanent, full-time position requires a professional with a strong understanding of the local market and a proven track record in leadership and business development within the region. The General Manager will be responsible for driving business growth, managing key relationships, and overseeing significant projects, demanding strong financial acumen and exceptional leadership skills.

Key Responsibilities

• Oversee the day-to-day operations of the business to ensure smooth and efficient functioning.
• Manage and lead a team of 20 to 30 individuals, fostering a high-performance culture.
• Develop and execute business strategies aligned with market opportunities and company objectives.
• Drive market-driven business development initiatives, leveraging strong market knowledge.
• Translate strategic plans into actionable steps and ensure successful project delivery.
• Manage multiple projects profitably, with a proven track record of handling projects valued at a minimum of SAR 100 Million.
• Cultivate and maintain strong relationships with key stakeholders, including contacts at RCRC (Royal Commission for Riyadh City) and Riyadh Municipality.
• Expand business operations and manage responsibilities across Jordan and Kuwait.
• Sell services and solutions to clients within the Airport, Utility, and Transport sectors.
• Ensure financial literacy in decision-making, including budgeting, forecasting, financial reporting, and understanding the financial implications of business choices.
• Manage the Profit and Loss (P&L) statement with strong financial acumen.
• Inspire, lead, develop, and coach teams to achieve clear goals and high performance.

Qualifications and Requirements

• Master’s or Bachelor’s Degree in Engineering, Science, or a related field.
• A minimum of 10 years of experience in leadership positions.
• Demonstrated understanding of the local Saudi Arabian culture and the ability to speak the local language (Arabic is preferred).
• Familiarity with the business operations of KSA’s transport, airport, and/or utilities authorities.
• Proven experience in managing projects with values of at least SAR 100 Million, demonstrating profitability.
• Experience selling to the Airport, Utility, and Transport sectors.
• Possession of high integrity and the ability to serve as a role model.

Required Skills

• Strategic thinking and excellent market knowledge.
• Market-driven business development skills.
• Strong execution capabilities and project delivery skills.
• Proficiency in overseeing day-to-day operations.
• Financial literacy, including budgeting, forecasting, and financial reporting.
• Strong financial acumen and P&L management experience.
• Exceptional leadership and people management skills.
• Ability to inspire, lead, develop, and coach teams effectively.
• Skills in setting clear goals and motivating employees to achieve high performance.
• Strong communication skills in English.
• Ability to communicate fluently in Arabic is preferred.
• Understanding of local culture.
• Established contacts at RCRC (Royal Commission for Riyadh City) and Riyadh Municipality.

Work Environment and Logistics

This is a full-time, onsite position based in Riyadh, Saudi Arabia. Candidates are expected to be immediate joiners or available within a 30-day notice period. Applicants are requested to submit their CV along with their expected salary, visa/work permit status, notice period, and current location.

About the Manufacturing Manager Role

Al Jomaih Can Making Company Plants (CMP) is seeking an experienced Manufacturing Manager to oversee production operations in Riyadh, Saudi Arabia. This role is critical for leading production, driving efficiency improvements, and optimizing manufacturing costs. The successful candidate will be responsible for enhancing overall productivity while maintaining high standards of safety and quality across the plant.

Key Responsibilities

• Lead and manage all production operations to ensure efficient and effective manufacturing processes.
• Drive continuous improvement initiatives to enhance operational efficiency and productivity.
• Implement strategies to reduce manufacturing costs without compromising quality or safety.
• Ensure the highest standards of safety are maintained throughout plant operations.
• Uphold and improve quality standards to meet or exceed customer expectations.
• Monitor and optimize overall plant operational performance.

Qualifications and Experience

• Engineering Degree is required.
• Proven manufacturing leadership experience is essential.
• Experience in beverage can manufacturing is mandatory.
• A strong background in production management, operational efficiency, and cost optimization is necessary.
• Minimum of 5 years of experience leading large manufacturing teams, preferably within the 2-Piece Beverage Can or Ends sector.

Required Skills

• Manufacturing Leadership
• Production Management
• Operational Efficiency
• Cost Optimization
• Team Leadership
• Planning
• Problem-Solving

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a dedicated professional with a proven track record in manufacturing leadership. The company has indicated that over 10 years of experience is required for this role.

About the Role

Motorola Solutions is looking for a specialized Service Delivery Manager to oversee the operational health and lifecycle support of customer systems. This vital role ensures consistent service delivery in line with contractual obligations, focusing on customer success and continuous quality improvement. The Service Delivery Manager acts as the primary interface between Motorola Solutions and its customers, fostering strong relationships and advocating for customer needs within the organization. This position is essential for managing and guiding specialized technical team leaders, including Incident Managers, Support and Operations teams, Upgrade and Deployment leads, KPI and Analytics Reporting leads, Drive Test leads, and Knowledge Transfer leads. The role is critical for the seamless operation of Mission Critical Push-to-Talk (MCPTT) applications and supports a 24/7 operational environment.

Key Tasks and Responsibilities

• Provide oversight of the operational health of customer systems from service delivery to lifecycle support.
• Ensure and manage internal and external resources for service delivery and maintain compliance with customer contractual obligations.
• Establish standard procedures to ensure consistent high service performance and monitor employee performance.
• Evaluate customer feedback to develop and implement quality improvement processes.
• Oversee the dedicated Upgrade and Deployment team responsible for implementing software patches, rollbacks, updates, and deployments across all lab and production systems.
• Guide the KPI and Analytics Reporting team to generate comprehensive system performance reports, Kodiak Analytic reports, and Drive Test reports to ensure service quality and compliance with Service Level Agreements (SLAs).
• Oversee the verification of change management, Wave mobile application acceptance testing, and drive test processes in coordination with third-party vendors.
• Manage the Knowledge Transfer lead to facilitate comprehensive user engagement, onboarding, fleet mapping, and ongoing customer training development.
• Collaborate closely with the Customer Success Manager (CSM), Incident Managers, and supporting functions (HR, Commercial, Procurement) to align strategic goals and ensure continuous service improvement.
• Facilitate customer success by adhering to global service delivery processes.
• Act as the key interface between Motorola Solutions and the customer.
• Lead the transition and transformation of project operations into managed services.
• Ensure that procedures and plans established for the customer align with organizational goals and are fully implemented to achieve service level objectives.
• Attend important meetings on behalf of the service delivery team or assign representatives.
• Provide recommendations for changes to technology or procedures for the customer.
• Prepare and present periodic reports to customer stakeholders.
• Analyze system performance and facilitate improvement recommendations.
• Propose new strategies to maintain or improve service delivery quality and reduce costs.
• Conduct regular research and attend seminars to learn improved service delivery procedures and processes.
• Collect data and information on customer satisfaction, inquiries, and complaints.
• Plan, manage, and execute customer meetings to present service delivery reports and improvements.
• Ensure permanent customer satisfaction and continuously collect data on customer satisfaction, inquiries, and complaints.
• Maintain a positive relationship with customers.
• Identify customer needs and ensure the service provider can meet them through an appropriate catalog of services.
• Act as a customer advocate within Motorola Solutions and represent Motorola Solutions to the customer.
• Support the customer in maximizing the benefits and outcomes of managed services.
• Conduct analysis of issues and problems.
• Lead escalation efforts across internal functional groups to resolve issues impacting service or customer business.
• Provide support regarding contractual obligations and SLAs.
• Educate service delivery team members on new plans and their impact on service delivery.
• Evaluate individual and team performance of team members.
• Organize and chair meetings with the service delivery team.
• Responsibility for training service delivery resources.
• Prepare and present reports on team performance and service delivery metrics.

Qualifications and Requirements

• Diploma or Degree in Engineering (Electrical) or a related discipline.
• ITIL v4 certification.
• High level of understanding of communication systems and IP networks.
• Minimum of 2 years of experience in project planning and transition to operations and maintenance phase.
• Minimum of 5 years of experience in managing a service delivery team, ideally with a focus on operations and maintenance.
• High-level experience in telecommunications or public safety.
• Excellent theoretical and practical problem-solving skills.
• Ability to work independently.
• Technical proficiency.
• The candidate will be subject to local Saudization requirements, which may require specific educational degrees related to the role to obtain a work permit.

Required Skills

• Communication Systems
• IP Networks
• Service Delivery Operations
• Customer Success
• Quality Improvement
• Change Management
• Performance Monitoring
• Reporting
• Analytics
• Knowledge Transfer
• User Engagement
• Training Development
• Cross-functional Collaboration
• Problem Solving
• Teamwork
• Planning
• Time Management
• Prioritization
• Multitasking
• Meeting Deadlines
• Customer Service
• Consulting
• Coordination
• ITIL v4
• Excellent communication skills (verbal, written, and presentation in both English and Arabic).
• Excellent customer service skills with a focus on complete customer satisfaction.
• Effective consulting and coordination skills.
• Good planning and time management skills.
• Ability to prioritize, multitask, and meet deadlines.
• Developed interpersonal and teamwork skills.

Additional Role Information

This role is a Service Delivery Manager position at Motorola Solutions Arabia, Inc., Saudi Branch, based in Riyadh, Saudi Arabia. The position requires 5-10 years of experience and is full-time. Travel may be required 25-50% of the time, with local transportation provided. This position is intended for experienced individuals.

About the Role

Ten Lifestyle Group is seeking a Head of Service Delivery to join its team in Riyadh, Saudi Arabia. As a global leader in lifestyle management and concierge services, the company focuses on operational success, end-to-end service delivery, commercial performance, and member outcomes. Reporting to the Regional Director, this role is responsible for driving service excellence, fostering accountability and continuous improvement, and leading cross-functional teams. The position requires translating global strategies into regional priorities, balancing operational leadership with financial performance, customer experience, and scalable growth within the Saudi Arabian market.

Key Responsibilities

• Lead regional operational and commercial performance, ensuring strong customer, financial, and employee outcomes.
• Translate global strategy into actionable regional priorities and measurable objectives.
• Drive operational excellence through process improvements, efficiency enhancements, and effective risk management.
• Collaborate with regional and global stakeholders to implement policies and support sustainable business growth.
• Build, develop, and inspire high-performing teams through coaching and leadership development.
• Foster a culture of accountability, ownership, and continuous improvement.
• Develop leadership capability and establish succession pipelines for critical regional roles.
• Empower teams to deliver exceptional local service while aligning with global standards and strategy.
• Deliver exceptional customer service, ensuring high quality, consistency, and outstanding member experiences.
• Utilize data, insights, and member feedback to drive continuous improvement and enhance performance metrics.
• Embed a culture of service excellence and quality assurance across all operational teams.
• Proactively identify and address potential service risks to maintain high standards and achieve desired outcomes.

Qualifications and Requirements

• Proven success in a Head of Service Delivery or similar operational leadership role.
• In-depth knowledge of service-driven industries such as luxury, travel, hospitality, or concierge services, including B2B services.
• Fluency in both Arabic and English is essential.
• Demonstrated track record of delivering strong commercial and operational results through cross-functional leadership.
• Ability to manage complex stakeholder relationships across different functions, geographies, and cultures.
• Strong financial and analytical skills, with the capacity to interpret performance data and translate it into actionable plans.
• Proven ability to promote operational excellence and cultivate a high-performance culture.
• Experience in sales is required.
• Exceptional influencing and communication skills, both internally and externally.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM or other operational platforms.
• Previous management experience in luxury service, ultra/high-net-worth travel, or concierge sectors, including B2B services, is preferred.
• Experience leading operational transformation or large-scale efficiency programs is desirable.
• Experience in embedding automation and process enhancements into workflows is a plus.
• Strong change leadership skills, with a proven ability to navigate complex transitions effectively.

Required Skills

• Operational Leadership
• Service Delivery Management
• Commercial Acumen
• Financial Analysis
• Stakeholder Management
• Cross-functional Leadership
• Team Building and Development
• Service Excellence
• Quality Assurance
• Risk Management
• Process Improvement
• Sales
• Influencing and Communication
• Microsoft Office Suite (Excel, Word, PowerPoint)
• CRM/Operational Platforms
• Luxury Service Industry Knowledge
• Travel and Hospitality Expertise
• Concierge Services
• B2B Service Delivery
• Operational Transformation
• Efficiency Programs
• Automation and Process Enhancement
• Change Leadership

Work Environment and Location

This is a full-time, 100% on-site role located in Riyadh, Saudi Arabia. Ten Lifestyle Group fosters a dynamic work environment within an international team, offering development prospects in an agile, growing company with an inclusive culture that values diversity and collaboration.

About Ten Lifestyle Group

Ten Lifestyle Group is a global luxury concierge service committed to becoming the world's most trusted service company. The company supports High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel through a technology-enabled platform and the expertise of lifestyle managers. As a certified B Corp, Ten is dedicated to making a positive impact on society and the environment, promoting diverse perspectives, cultures, and experiences in an inclusive work environment.

About the Role

Ericsson is seeking a Managed Service Delivery Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for the successful delivery of managed services, ensuring alignment with business cases and defined targets. The position involves overseeing assigned accounts and managing virtual teams to meet and exceed Service Level Agreements (SLAs) and Work Level Agreements (WLAs). This role is critical for account success, acting as an extension of management to drive operational performance and stakeholder relationships. A key responsibility includes identifying performance deviations and initiating improvement plans with delivery stakeholders.

As a Managed Service Delivery Manager, you will contribute to maintaining the quality and cost-effectiveness of services delivered by the Service Delivery Unit (SDU). You will focus on the productivity and efficiency of global deliveries, fostering collaboration across delivery teams to achieve account objectives. Developing and nurturing strong relationships with internal and external customers is essential for success in this position.

Key Responsibilities

• Drive operational and financial performance in line with Work Level Agreements (WLAs), covering service delivery and customer infrastructure performance.
• Ensure the quality and cost of services delivered by the SDU meet WLA expectations for MS Network.
• Build trust with the MSCLT by focusing on the productivity and efficiency of global deliveries, and foster collaboration across delivery teams to achieve account targets.
• Develop and maintain strong relationships with internal and external customers.
• Ensure optimal team sizing relative to the scope of delivery.
• Manage operational aspects to ensure services delivered by Operations teams comply with contractual SLAs and drive end-to-end operational excellence.
• Monitor and report on the operational and financial performance of the Service Delivery Unit for specific customers.
• Oversee internal governance for MS Contracts to ensure booked costs align with WLAs and delivery performance meets WLA targets.
• Report to the MSCLT on operational performance and infrastructure KPIs as per WLA requirements.
• Manage contract transformation and handover processes, ensuring operational readiness for new or changed contracts.
• Facilitate the handover of resources, services, and activities to the global delivery unit to fulfill or expand WLA scope, ensuring capacity and operational readiness.
• Ensure delivery units operate in alignment with MS EOE processes and Ericsson standard tools, including MSDP.
• Drive Service Delivery Efficiency (SDE) programs through automation initiatives.
• Initiate and drive improvement plans to correct operational or financial performance deviations against global benchmarks and targets.
• Identify delivery performance quality issues within the customer's network and initiate solutions from the Ericsson Product Catalog that generate add-on sales.
• Address delivery performance issues related to the current scope of delivery through governance with the MSCLT.

Qualifications and Requirements

• Proven experience in operational delivery and account management, with direct responsibility for SLAs and WLAs.
• Strong ability to manage virtual teams in a metrics-driven organization and drive the productivity and efficiency of global deliveries.
• Experience in monitoring and reporting on operational and financial performance, and ensuring services comply with contractual SLAs.
• Ability to build and maintain strong internal and external stakeholder relationships, acting as an extension of account management.
• Practical experience with contract transformation, handover processes, and ensuring operational preparedness for new or changed contracts.
• Familiarity with the governance of contract costs and delivery performance against WLA targets.
• Experience in driving improvement plans and service delivery efficiency programs, including automation initiatives.
• Commercial awareness to identify and propose solutions from product catalogs that generate add-on sales.
• Strong problem-solving skills to identify delivery performance issues and address them through governance and operational changes.

Required Skills

• Operational Delivery
• Account Management
• SLA Management
• WLA Management
• Virtual Team Management
• Productivity and Efficiency
• Global Deliveries
• Stakeholder Relationship Management
• Contract Transformation
• Operational Preparedness
• Contract Cost Governance
• Delivery Performance Governance
• Improvement Plans
• Service Delivery Efficiency Programs
• Automation Initiatives
• Commercial Awareness
• Add-on Sales
• Problem-Solving
• Ericsson Standard Tools
• MS EOE Processes

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing virtual teams and collaborating with global delivery units.

About the Role

SAP is seeking a Head of Revenue Operations MEA North to join its Go-to-Market Operations team. Reporting to the Office of the CEO's Strategy & Operations organization, this role is responsible for the planning, delivery, and execution of complex business operations processes across the customer lifecycle within the MEA North region. The position will drive innovation, consistency, automation, and simplicity in business operations to ensure world-class field revenue operations aligned with business goals, financial objectives, strategic imperatives, and organizational requirements. This role champions the MEA NORTH region in alignment with the Regional Operational Excellence Framework, overall Transformation strategy, and go-to-market evolution, establishing an execution playbook and supporting practices across all functions, channels, and business units to foster a Cloud-centric operations culture.

SAP fosters a culture of continuous learning, skill growth, and well-being, impacting over 20 industries and 80% of global commerce. This role offers challenging yet meaningful work within a supportive environment.

Key Responsibilities

• Lead the MEA NORTH Revenue Operations teams, providing comprehensive support across all phases of the Customer journey.
• Drive Revenue Operations practices, cadences, and KPIs across the ONE Customer Value Journey.
• Provide critical insights to business and leadership on Operational KPIs, including Coverage, Quota allocation & Attainment, Productivity, and Forecast Accuracy.
• Develop and deploy corrective measures and best practices to meet and exceed KPI targets, contributing to the evolution of Cloud metrics and business goals.
• Inspire and guide organizational excellence, driving next-generation practices, processes, and KPIs to deliver Customer Lifetime Value in the cloud, aligned with regional guidelines.
• Serve as a thought leader, proposing continuous innovation and optimization of the business operation function and driving organizational excellence at the MEA NORTH level, sharing best practices regionally and globally.
• Act as a credible spokesperson for CS business operations initiatives within MEA NORTH.
• Leverage innovative thinking with pragmatic execution to deliver world-class Cloud-centric operations across all phases of the Customer journey.

Qualifications and Requirements

• Proven experience managing complex businesses and functions with a structured set of initiatives and programs.
• A track record of translating transformations and strategy into executable deliverables and pragmatic operational outcomes that deliver measurable business success.
• Demonstrated expert ability and readiness to lead in businesses/functions requiring high degrees of complex cross-organizational interaction and collaboration under aggressive timelines and significant market pressure.
• Demonstrated track record leading customer-facing, sales, services, support, or business operations organizations; global sales, services, support, or customer engagement leadership is desired.
• Ability to successfully collaborate across cultures and demonstrate accountability.
• Experience in driving operational innovation based on new CLTV models, with a deep understanding of the customer and organizational landscape, as well as internal and external business factors.
• Possess a positive internal and external brand, be well-networked, and well-positioned within MEA NORTH.
• Proficiency in Excel, data-driven tools, SAC, and data analysis.
• Experience in communicating with C-level executives.
• Sales experience, including forecasting, business and strategic planning, and performance management, is a plus.

Required Skills

• Leadership and Vision
• Transformation and Strategy Execution
• Organizational and Operational Complexity Management
• Cross-Organizational Interaction and Collaboration
• Business Performance Management
• Customer-facing Operations (Sales, Services, Support, Customer Engagement)
• Accountability and Cross-Cultural Experience
• Innovation and Continuous Improvement
• Brand Development and Networking
• Data Analysis and Proficiency in Excel, SAC
• C-level Communication
• Sales Acumen (Forecasting, Business Planning, Strategic Planning, Performance Management)
• Adaptability and Flexibility under Pressure
• Emotional Intelligence
• Clear Written and Spoken Communication
• Prioritizing Customer Needs
• Developing Leaders and Promoting Inclusion
• Teamwork and Execution Excellence
• Integrity, Ethics, Transparency, and Trust Building
• Valuing Diversity
• Optimism

Work Environment and Details

This is a full-time, regular position with SAP, based in Riyadh. The role is classified as Management, with expected travel between 0-10%. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities.

About the Role

Oivan is seeking an experienced Operations Lead to join its team in Riyadh, Saudi Arabia. This role is responsible for overseeing daily operations, ensuring service delivery, maintaining platform reliability, and driving continuous improvement for the Sakani and Ejar platforms. The Operations Lead will focus on guaranteeing platform availability, achieving operational excellence, managing incidents, preparing for disaster recovery, and fostering collaboration across business, development, infrastructure, security, QA, and external vendor teams. Reporting to the IT Operations Manager or Head of Technology Operations, this full-time position requires a strategic thinker with proven experience in managing complex IT environments and a strong understanding of operational governance, service reliability, and platform operations.

Key Responsibilities

• Lead comprehensive operational support for the Sakani and Ejar platforms, ensuring continuous availability, stability, optimal performance, and reliability.
• Oversee the management and health of production and non-production environments.
• Monitor and report on key operational performance indicators (KPIs), Service Level Agreements (SLAs), and service health metrics.
• Drive and implement initiatives for continuous service improvement across all operational aspects.
• Lead and coordinate Major Incident Management activities for swift and effective resolution of critical issues.
• Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams.
• Conduct Root Cause Analysis (RCA) for incidents and ensure implementation of corrective and preventative actions.
• Track recurring issues and champion the development of long-term solutions to enhance platform stability.
• Oversee production deployments, releases, and scheduled maintenance activities with minimal service disruption.
• Ensure operational readiness for all major releases, including reviews of implementation and rollback plans.
• Ensure strict compliance with established change management processes and governance standards.
• Collaborate with DevOps teams to enhance automation, improve reliability, and optimize operational efficiency.
• Ensure the maintenance and enhancement of monitoring, logging, alerting, and observability capabilities.
• Provide support for Kubernetes, cloud infrastructure, CI/CD pipelines, and general platform operations.
• Drive operational excellence through strategic implementation of automation and process optimization.
• Lead Disaster Recovery (DR) planning, testing, and execution activities to ensure business continuity.
• Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are consistently met during DR events.
• Maintain up-to-date operational runbooks and recovery procedures.
• Coordinate periodic DR drills and readiness assessments.
• Act as the primary operational point of contact for business and technical stakeholders.
• Coordinate with internal teams, external vendors, and service providers to ensure seamless operations.
• Prepare and present operational reports, service reviews, and executive updates.
• Facilitate operational governance and service review meetings.
• Manage vendor performance against agreed SLAs, ensuring service quality and responsiveness.
• Coordinate operational activities with third-party providers and handle escalations.
• Monitor platform performance, utilization, and capacity trends to identify potential issues and optimization opportunities.
• Identify and address performance bottlenecks.
• Plan for future capacity requirements and scalability improvements.
• Ensure compliance with organizational policies, security standards, and regulatory requirements.
• Support security audits, risk assessments, and compliance initiatives.
• Track and actively mitigate operational risks.

Qualifications and Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field.
• A minimum of 8 years of progressive experience in IT Operations, Service Delivery, Infrastructure Management, or DevOps roles.
• A minimum of 3 years of experience in a leadership or management capacity.
• Proven experience managing large-scale enterprise platforms and critical business services.
• Demonstrated experience working effectively with cross-functional teams and managing relationships with external vendors.

Required Skills

• Operations Management
• Service Delivery
• Reliability Engineering
• Continuous Improvement Methodologies
• Incident Management
• Disaster Recovery Planning and Execution
• Cross-functional Collaboration
• Root Cause Analysis (RCA)
• Release Management
• Change Management
• DevOps Principles and Practices
• Automation Strategies
• Kubernetes
• Cloud Infrastructure Management
• CI/CD Pipeline Management
• Business Continuity Planning
• Stakeholder Management
• Vendor and Service Management
• Performance Management
• Capacity Planning
• Security Best Practices
• Risk Management
• Compliance Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves close collaboration with various internal teams and external vendors.