Management Jobs in Saudi Arabia

Join RADCARE as a Business Development Manager!

RADCARE Medical Company is looking for an experienced and hands-on Business Development Manager to drive the expansion of our laboratory and mobile home-services (X-ray, Ultrasound, Lab) business in Riyadh, Saudi Arabia. This pivotal role combines strategic planning, B2B sales, and operational coordination within the healthcare ecosystem.

Key Responsibilities:

• Develop and execute growth plans for home and community lab services.
• Identify and build partnerships with hospitals, clinics, insurers, and corporate clients.
• Lead full sales cycles, from prospecting to closing and onboarding.
• Design bundled pricing, subscription models, and SLAs for B2B clients.
• Coordinate with operations to ensure reliable, high-quality home visits.
• Run marketing and referral campaigns to drive patient acquisition.
• Manage revenue forecasting, KPIs, and CRM reporting.
• Ensure compliance with Saudi regulations and healthcare standards.

Requirements:

• Bachelor’s degree in Business, Healthcare Management, or a medical-related field (MBA preferred).
• 5+ years of B2B or business development experience in healthcare (diagnostics, home-health, lab services).
• Proven success in corporate/insurance contracts and new service launches.
• Fluency in Arabic and English.
• Valid Saudi driving license and eligibility to work in KSA.

Preferred:

• Familiarity with Riyadh’s healthcare market and MOH/private sector procurement.
• Experience implementing CRM systems and commercial SLAs.

Join Gheras Alkhairat as an Operations Manager
Are you ready to take on a pivotal role in our prestigious company? Gheras Alkhairat, a leader in the cultivation of high-quality dates in Saudi Arabia, is looking for an enthusiastic Operations Manager to oversee our operations in Riyadh.

About the Company
Gheras Alkhairat specializes in luxurious date varieties known for their quality and flavor. With the largest Medjool farm in the Middle East, we produced 2,000,000 kilograms of dates in 2022 and plan to expand production significantly by 2027, all while adhering to sustainable organic practices.

Role Responsibilities

• Oversee daily operations and manage production activities
• Ensure efficiency and quality standards are met
• Implement company policies and manage supply chain
• Plan budgets and maintain compliance with industry regulations
• Collaborate with various departments to optimize productivity

Qualifications

• Proven experience in operations management and production activities
• Strong skills in supply chain management and budget planning
• Ability to maintain compliance with industry regulations
• Excellent organizational and leadership skills
• Strong communication and interpersonal skills
• Proficiency in management software and tools
• Experience in the agricultural industry is a plus

Join Johnson Matthey as a Regional Sales Manager - Additives!
We are looking for a passionate and accomplished individual to lead our sales efforts in the GCC region. Your role will be critical in managing sales processes and strategies to grow JM’s FCC additives business.

Your responsibilities will include:

• Delivering sales goals and maintaining customer relationships.
• Developing strategies to maximize value for JM.
• Providing technical and product advice related to FCC technology.
• Coordinating with Additives Technical Service for superior product performance.
• Identifying opportunities for new product introductions.

Requirements for the role:

• A degree in a scientific/technical or business field, or significant experience.
• Background in Petrochemicals and a detailed understanding of refinery operations.
• Proven sales and technical sales experience.
• Knowledge of technical product features of the Additives portfolio.

What we offer:
We provide a competitive compensation package, including bonuses and excellent pension contributions. Our inclusive culture allows everyone to thrive and contribute uniquely.

We welcome applications from everyone and encourage you to apply, irrespective of your background.
Closing date for applications: This position will be posted for a minimum of two weeks.

Job Overview:
We are seeking a highly organized and proactive Executive Assistant to provide comprehensive administrative and operational support to senior leadership at Agile Consultants. This role is crucial in managing executive schedules and ensuring smooth day-to-day operations.

Key Responsibilities:

• Manage executives’ calendars, appointments, and travel arrangements (domestic and international).
• Prepare, proofread, and edit correspondence, reports, and presentations.
• Act as the primary point of contact between senior management, internal teams, and external stakeholders.
• Coordinate meetings, prepare agendas, record minutes, and follow up on action items.
• Handle sensitive and confidential information with discretion and professionalism.
• Maintain an efficient document management and filing system for easy retrieval of information.
• Support special projects, conduct research, and manage ad-hoc tasks as required.
• Anticipate the needs of executives to ensure the timely completion of key tasks and deliverables.

Job Requirements:

• Bachelor’s degree in Business Administration, Office Management, or a related field.
• 3–5 years of experience as an Executive Assistant or in a similar senior administrative role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Professional demeanor, proactive attitude, and strong attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Flexibility to work in either Riyadh or Dammam.

About the Role
Othaim Holding is seeking a proactive and highly organized Executive Assistant to support our executive team in the investment management industry. As a vital part of our organization, the Executive Assistant will play a key role in enhancing operational efficiencies and facilitating communication within the company.

Responsibilities

• Manage and maintain the executive's schedule, appointments, and travel arrangements.
• Prepare and edit correspondence, reports, and presentations for internal and external meetings.
• Coordinate and facilitate communication between executives and other departments or external stakeholders.
• Handle confidential information with discretion and professionalism.
• Assist in the management of special projects and initiatives from inception to completion.
• Organize and maintain files, records, and databases to ensure easy access to information.
• Conduct research and compile data to support executive decision-making and strategy formulation.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Proven experience as an executive assistant or in other administrative roles.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills in English; knowledge of Arabic is a plus.
• Exceptional organizational and time management skills with a strong attention to detail.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Role Overview
The Sales Manager will own client acquisition and revenue growth. This is a hands-on, client-facing role for someone who thrives on building relationships, identifying opportunities, and closing deals.

Key Responsibilities

• Business Development & Sales Growth: Identify, target, and convert high-value corporate and private clients in the luxury sector. Leverage existing network and proactively build new relationships through networking, events, and outreach. Develop tailored proposals and pitches that align with client brand and budget requirements. Negotiate contracts, pricing, and service agreements to maximize profitability while ensuring client satisfaction.
• Client Relationship Management: Act as the primary contact for assigned accounts, ensuring exceptional service and repeat business. Maintain regular engagement with clients to understand needs, anticipate opportunities, and provide relevant product recommendations. Collaborate with the PD Associate Manager to translate client requirements into product briefs.
• Cross-Functional Collaboration: Work closely with the Sourcing Associate Manager to ensure feasibility, cost efficiency, and timely delivery of proposals. Partner with the PD Associate Manager to align on product timelines, quality, and client approvals. Contribute market insights to guide sourcing, design, and development strategies.
• Sales Strategy & Reporting: Develop quarterly and annual sales plans to meet revenue targets. Track and report sales pipeline, conversion rates, and revenue performance. Provide feedback to leadership on market trends, competitor activities, and product opportunities.

Requirements
Minimum 6 years of sales experience, preferably in luxury goods, corporate gifting, hospitality, or high-end consumer products. Proven track record of achieving and exceeding sales targets. Strong existing client network within relevant sectors. Energetic, dynamic, and solutions-oriented personality with a roll-up-your-sleeves approach. Excellent negotiation, presentation, and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in Microsoft Office; CRM system experience preferred.

Join Esri as a Human Resources Manager!
As a world-leading and continuously evolving software company, Esri is looking for a passionate and ambitious individual to join our team and be part of our rapid growth. Our Human Resources team members are brand ambassadors, relationship builders, and strategic partners who understand the intricate dynamics of the teams they support.

Key Responsibilities:

• Empower Your Team: Mentor your team through active coaching, clear direction, and regular feedback. Maintain superior customer service and ensure all policies are understood.
• Drive Results: Partner with leadership to anticipate talent needs and recommend improvements to the recruitment life-cycle.
• Expert Consultation: Align business needs with objectives and manage departmental projects.
• Influence Change: Develop process improvements and strategies to enhance overall efficiency.

Requirements:

• 5+ years of HR experience
• Strong interpersonal skills and the ability to build successful relationships
• Knowledge of local wage and hour laws
• Bachelor’s degree in HR, business, or a related field

Recommended Qualifications:

• Business understanding of software sales
• MBA or Master’s degree

At Esri, we are committed to diversity in our workforce. We welcome applicants from all backgrounds who contribute to positive global change.

Join Element Materials Technology as a Business Development Manager!

Element has an exciting opportunity for a Business Development Manager focused on Environmental services in Saudi Arabia. In this pivotal role, you will drive sales opportunities in the upstream, downstream, and infrastructure sectors.

Key Responsibilities:

• Establish and maintain strong relationships with key decision-makers, driving profitable sales expansion.
• Analyze market intelligence to identify customer needs and early sales opportunities.
• Deliver presentations, negotiate, and close deals with assigned accounts.
• Prepare reports on sales volume and client base expansion.
• Utilize CRM effectively to record sales activities and maintain accurate contact details.

Skills and Qualifications:

• Technical experience with sales responsibilities; ability to interface with clients and win new business.
• Bachelor's degree in Chemistry/Environmental Engineering or related field is preferred.
• Experience in interpreting testing procedures with proficiency in Microsoft Applications.
• Excellent communication skills and ability to travel up to 75% of the time.

Join a company that is one of the fastest-growing testing, inspection, and certification businesses globally, with a commitment to making tomorrow safer than today.

Join BAAN Holding as a Business Development Manager!

As a key player in our organization, you will drive strategic growth initiatives and enhance our market presence. Your primary focus will be on cultivating robust customer relationships and aligning efforts with our corporate strategies to achieve financial objectives.

Key Responsibilities:

• Develop and execute long-term strategic plans aligned with BAAN's corporate objectives.
• Identify and pursue new business opportunities, demonstrating a self-starter mentality.
• Create and implement annual business plans that meet financial and strategic targets.
• Regularly report progress on business development activities to senior management.
• Lead the development of strategies that enhance net growth and profitability.
• Conduct market research to identify trends, customer needs, and new opportunities.
• Craft and present business proposals to secure lucrative contracts.
• Foster strong relationships with customers to support growth initiatives.
• Work closely with Marketing and Communications teams to enhance brand visibility.
• Mentor and guide a high-performing business development team.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or related fields (Master’s preferred).
• Minimum of 10 years of relevant experience, including 6 years in leadership roles.
• Proven success in business development with a solid history of closing significant deals.
• Fluent in English with exceptional communication skills.

Core Skills:

• Strategic Leadership, Resilience, Financial Expertise.
• Strong Negotiation and Influencing Skills.
• Proven Success in driving profitable growth.
• Excellent presentation and communication skills.
• Team Collaboration and Technical Proficiency in Microsoft Office.

Key Result Areas (KRAs):

• Market Expansion to increase market share.
• Revenue Growth through securing high-value contracts.
• Customer Relationship Management to enhance satisfaction scores.
• Team Performance through mentoring and leading.
• Effective implementation of strategic plans.

Role Overview
We are seeking a Technical Business Analyst with 3–5 years of experience to act as the critical link between clients, sales teams, and delivery teams. This role goes beyond requirement gathering — it focuses on understanding client needs, shaping tailored solutions, drafting winning proposals, and supporting pre-sales activities. The ideal candidate combines technical knowledge with strong business acumen, ensuring that proposals are accurate, competitive, and aligned with client expectations.
Key Responsibilities

• Engage with clients to elicit, analyze, and validate requirements across AI, digital transformation, and platform projects.
• Translate client requirements into solution outlines, proposals, and statements of work (SoWs).
• Collaborate with pre-sales, product, and delivery teams to design feasible and cost-effective solutions.
• Develop and maintain pricing models, cost estimates, and commercial proposals.
• Support RFP/RFQ responses, ensuring proposals are compliant, compelling, and well-structured.
• Participate in client meetings and workshops to clarify scope, present solutions, and negotiate terms.
• Work closely with sales teams to position solutions competitively while maintaining profitability.
• Prepare supporting materials such as solution overviews, presentations, and technical documentation.
• Ensure that all proposals adhere to quality, service management, and information security standards (ISO 9001, 20000, 27001).

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• 3–5 years of experience as a Business Analyst, Pre-Sales Consultant, or Proposal Specialist in IT/digital services.
• Strong exposure to proposal writing, RFP/RFQ responses, and solution costing.
• Knowledge of AI, digital platforms, SaaS, and enterprise transformation services.
• Proficiency with tools such as MS Office, proposal automation platforms, JIRA/Confluence, Lucidchart.
• Excellent communication and presentation skills, with the ability to engage directly with clients and senior stakeholders.
• Experience with pricing strategies and negotiation in technology or consulting engagements.

Preferred Skills

• Experience in pre-sales roles or client-facing solution consulting.
• Familiarity with contractual and commercial frameworks.
• Strong financial acumen with ability to model costs, margins, and ROI.
• Certifications such as ITIL, Agile BA, or proposal management (*, APMP) are a plus.

E-Commerce Manager – Operations, Marketing, and Logistics

The E-Commerce Manager will lead the strategic development and execution of the company’s online gifting business. This role combines leadership in operations, logistics, and marketing to drive growth, optimize customer experience, and ensure operational excellence. The ideal candidate will have a proven track record in managing multi-channel e-commerce platforms, digital marketing initiatives, and end-to-end logistics within the gifting or lifestyle sector.

Key Responsibilities:

• E-Commerce Operations: Oversee all e-commerce activities, including product lifecycle management, pricing strategy, and online merchandising.
• Lead the planning and execution of seasonal gifting campaigns, ensuring alignment with company strategy and profitability targets.
• Define and monitor KPIs for order accuracy, fulfillment efficiency, and customer satisfaction.
• Implement process improvements to streamline workflows and enhance overall operational performance.

• Marketing & Brand Growth: Develop and execute comprehensive digital marketing strategies to increase traffic, conversion rates, and brand visibility.
• Supervise marketing teams and agencies across performance marketing, social media, email, and influencer collaborations.
• Manage budget allocations for marketing and promotional campaigns, ensuring ROI optimization.
• Analyze market trends and competitor activity to identify new growth opportunities and product development ideas.

• Logistics & Supply Chain Management: Manage relationships with 3PL providers, courier companies, and suppliers to ensure timely and cost-effective deliveries.
• Oversee inventory control, demand forecasting, and procurement planning.
• Ensure smooth coordination between warehousing, logistics, and customer service departments.
• Evaluate and negotiate service level agreements (SLAs) to maintain high operational standards.

• Leadership & Strategy: Lead cross-functional teams and drive collaboration across marketing, operations, and customer service units.
• Contribute to the company’s strategic planning and expansion initiatives for regional or international growth.
• Prepare and present performance reports, insights, and recommendations to senior management.
• Foster a culture of innovation, accountability, and continuous improvement within the e-commerce division.

Qualifications & Requirements:

• Bachelor’s or Master’s degree in Business Administration, Marketing, Supply Chain Management, or related field.
• Minimum 3-5 years of experience in e-commerce, gifting, retail operations, or online logistics, including at least 3 years in a leadership role.
• Strong knowledge of e-commerce platforms (Shopify, Magento, WooCommerce, or custom ERP systems).
• Expertise in digital marketing, data analytics, and supply chain optimization.
• Excellent leadership, communication, and strategic planning skills.
• Proven ability to manage budgets, vendors, and cross-functional teams.

Join ABM as a Regional Manager
This position is essential to ensure the efficient and effective operation of all pertinent businesses within the region, achieving satisfaction for all stakeholders, including sponsors, customers, business partners, and employees.

Key Responsibilities:

• Planning & Development:
  • Develop and implement business strategies alongside GM and FM based on comprehensive market analysis.
  • Drive action plans with first-line managers in areas like pricing, inventory, marketing, and suppliers.
  • Expand market share, explore new opportunities, and ensure sufficient coverage of all market segments.
  • Conduct monthly reviews with managers to assess performance and explore new business activities.
• Operations:
  • Set and monitor financial and non-financial targets across all functions.
  • Recruit, train, and evaluate staff while ensuring Saudization targets are met.
  • Monitor accounts receivable and ensure timely collections.
  • Track KPIs monthly and implement necessary corrective actions.
  • Oversee regional operations and ensure coordination with the head office regarding finance, administration, sales, and inventory management.
  • Conduct annual performance reviews to manage employee performance.
  • Ensure adherence to company policies, ethics, and expense guidelines.
  • Provide accurate sales forecasts, CAPEX evaluations, and quarterly business reports.
  • Maintain high levels of employee motivation and customer satisfaction, fostering a healthy business environment.
  • Achieve targeted performance goals year-on-year through sales teams.

Qualifications:

• A Bachelor's or Master's degree.
• Minimum of 8-9 years of experience in managing people and large business operations.

Join the REDA Hazard Control team as a Sales Manager for Fire Protection Systems!

REDA Hazard Control is a globally recognized provider specializing in fire, safety, security, process, and environmental systems and services. Our focus is on delivering exceptional quality and tailored services that protect lives and communities. We are seeking a dedicated Sales Manager to join our dynamic team and contribute to our commitment to excellence.

Role Summary:
This full-time on-site role involves responsibility for developing and implementing effective sales strategies, leading the sales team, and ensuring the achievement of sales targets. The Sales Manager will identify and pursue new business opportunities while building and maintaining strong customer relationships.

Key Responsibilities:

• Achieve annual sales targets.
• Lead the development of sales opportunities, coordinating with various business lines.
• Register with key clients to promote sales and services.
• Work with the company business model and implement a 5-year growth strategy.
• Establish networks with required OEMs.
• Analyze costs and understand techno-commercial proposals.
• Identify market conditions, competitors, and collaborative opportunities.
• Self-motivated and capable of independent management.

Qualifications:

• Bachelor's degree in Engineering or equivalent experience in Business preferred.
• 8-10 years of experience in Fire Protection, Security, and Alarm Systems.
• Strong sales, marketing, and self-initiative skills.
• Experience in team building and management.
• Excellent written and verbal communication skills.

Join us in making the world a safer place!

Join alfanar as a Sales Manager!
We are seeking a motivated and experienced Sales Manager to lead our sales team in promoting and selling electrical systems. At alfanar, we are dedicated to providing high-quality solutions and ensuring customer satisfaction.

Key Responsibilities:

• Sales Strategy and Planning: Develop and execute annual sales plans, monitor performance, and recommend improvements.
• Sales Execution: Oversee the sales process, support negotiations, and ensure compliance with company policies.
• Customer Relationship Management: Build strong relationships with customers and stakeholders, address their needs, and provide solutions.
• Market Research and Analysis: Conduct regular market analyses to track trends and competitor activities.
• Internal Communication: Facilitate communication between sales, factories, and other departments.
• Team Development: Set objectives for the sales team, identify training needs, and ensure high performance.
• Reporting: Prepare progress reports and ensure compliance with sales policies.

Qualifications:

• Bachelor's Degree in Electrical Engineering or relevant field
• 6 to 10 years of experience in solution sales and management

Join us at alfanar and be part of a dynamic team where you can make a tangible difference. We value our employees and promote a culture of continuous development and innovation.

About the Role:
Our client, a leading multinational AI and software company, is seeking a Senior Business Analyst to join their growing team in Riyadh, Saudi Arabia. They are looking for a Senior Business Analyst with over 8+ years of experience in business analysis, with solid experience in insurance processes and systems, and open to exploring new domains when there is a need.

Key Responsibilities for Senior Business Analyst:

• Business Analysis:
  • Requirement Gathering and Analysis: Engage with stakeholders to understand their needs and translate them into detailed specifications for software developers.
  • Documentation: Create and maintain comprehensive documentation, including business requirements, process flows, and user guides.
  • Process Improvement: Analyse existing workflows and systems, identify opportunities for process improvement to optimise the functional design.
  • Testing and Validation: Collaborate with QA teams to ensure that solutions meet business requirements and are free of defects.
  • Training and Support: Provide training and support to end-users and other stakeholders on new systems and processes.
• Change management and communication:
  • PMO: Lead and manage projects, ensuring they are delivered on time and within budget.
  • Stakeholder Management: Act as an intermediary between different stakeholders, ensuring their concerns are addressed and project objectives are met.
  • Data Analysis: Analyse business data to identify trends, patterns, and insights that can inform decision-making.

Qualifications and Experience for Senior Business Analyst:

• Bachelor’s degree in Business, Computer Science, or a related field.
• Minimum 8 years of experience as a Business Analyst in the insurance industry.
• Strong knowledge of Agile / Scrum methodologies and tools (JIRA, Confluence, MS Visio, Power BI, etc.)
• Proven experience in requirements analysis, documentation, and process mapping.
• Excellent analytical, communication, and stakeholder management skills.
• Professional certifications (CBAP, PMI-PBA, Agile) are an advantage.

Join Digital Knowledge Company as a Marketing Manager!
We are seeking a dynamic and experienced Marketing Manager to lead our marketing and student recruitment efforts at the University of Wollongong in Riyadh. In this role, you will be responsible for achieving strategic and operational goals while enhancing the university's brand in local and regional markets.

Key Responsibilities:

• Strategic Planning and Organization:
  • Develop a comprehensive annual marketing plan.
  • Design and improve the team's organizational structure.
  • Manage the marketing budget effectively.
• Team Leadership and Performance Management:
  • Lead the marketing and student recruitment team to meet KPIs.
  • Foster a positive company culture.
  • Provide professional development opportunities.
• Marketing Campaign Management:
  • Plan and execute integrated marketing campaigns.
  • Create promotional materials aligned with brand guidelines.
  • Utilize digital tools for performance analysis.
• Brand Management and Market Analysis:
  • Monitor and enhance the university’s market image.
  • Conduct market research to refine strategies.
  • Use data to support decision-making.
• Stakeholder Relations:
  • Build relationships with internal and external stakeholders.
  • Support university initiatives through communication.
• Student Recruitment and Applicant Journey Improvement:
  • Lead strategies from initial awareness to enrollment.
  • Organize promotional events such as open days.

Qualifications:

• Educational:
  • Bachelor’s degree in Marketing, Communication, or related field (required).
  • Postgraduate qualification in Marketing (preferred).
• Experience:
  • Minimum 5 years in marketing or recruitment in higher education.
  • Proven experience in team leadership and achieving targets.
  • Strong digital marketing experience.
• Skills:
  • Strong communication skills in English (Arabic is a plus).
  • Leadership and analytical skills.
  • Effective negotiation and stakeholder management.
  • Ability to work under pressure.

Job Purpose:
To lead and drive sales growth across steel structure, aluminum fabrication, stainless steel, and WPC door product lines. The Sales Manager is responsible for developing market strategies, building strong client relationships, achieving sales targets, and ensuring that Al Rajhi Building & Construction Company maintains a strong presence in both private and public sector projects.

Key Responsibilities:

• Sales & Business Development:
  • Develop and execute effective sales strategies for steel, aluminum, stainless steel, and WPC door products.
  • Identify and pursue new business opportunities with contractors, developers, consultants, and government entities.
  • Manage the full sales cycle — from lead generation to contract negotiation and closing.
  • Achieve monthly, quarterly, and annual sales targets set by management.
• Client & Market Relations:
  • Build and maintain strong relationships with existing and potential clients.
  • Conduct regular client visits, presentations, and technical meetings.
  • Understand customer needs and provide technical and commercial support for tailored solutions.
  • Monitor competitors, pricing trends, and market developments to adjust strategies accordingly.
• Strategic & Financial Planning:
  • Prepare periodic sales forecasts and performance reports.
  • Recommend pricing strategies and promotional plans based on market analysis.
  • Participate in setting annual sales budgets and business growth plans.

Qualifications & Experience:

• Bachelor’s Degree in Civil, Mechanical, or Industrial Engineering, or related field.
• Minimum 7–10 years of experience in sales and business development within the metal fabrication, steel, or aluminum industry.
• Strong knowledge of stainless steel handrails, WPC doors, aluminum windows & facades, steel structures, and architectural metal works.
• Proven track record of achieving sales targets in the construction and contracting sector (KSA experience preferred).

Skills & Competencies:

• Excellent communication, negotiation, and presentation skills.
• Strong leadership and team management abilities.
• Technical understanding of fabrication and installation processes.
• Good command of MS Office, ERP systems, and CRM software.
• Fluency in English (Arabic is an advantage).
• Valid Saudi driving license.

Performance Indicators (KPIs):

• Achievement of sales targets and profitability goals.
• Growth in client base and project pipeline.
• Customer satisfaction and repeat business rate.
• Market share expansion in target product categories.