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Technical Support Specialist

Technical Support Specialist

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the lighthouse

Full-time
Job Purpose:
This position exists to provide hardware and software technical support efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas:
  • Technical Support:
    Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, network/Wifi, diagnosing hardware/software faults, and solving technical problems. Support the roll-out of new applications to meet given SLA and customer satisfaction.
  • SLA Adherence:
    Follow Service Level Agreement targets for all operational processes including incidents and problems. Ensure no logical security incidents and no physical security breaches.
  • Software Compliance:
    Ensure all installed applications are compliant with IT Department security, governance, and corporate policies and standards.
  • Knowledge Management:
    Create and maintain knowledge articles/records to document the knowledge gained and provide support to fellow Technical Support staff.
  • Documentation:
    Document ticket summary for all assigned tickets in a professional manner using the ITSM tool.

Role Accountability:
Ability to obtain updated soft and technical skills related to the job. Ensure quality requirements are met to develop effective quality control and processes.

Academic Qualification: Bachelor Degree in Computer Science or any relevant field.
Work Experience: 2 to 4 Years.

breifcase0-1 years

locationRiyadh

3 days ago