Full-time Administrative Assistant Jobs in Riyadh

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time position offers an opportunity for individuals with 0-1 year of experience to begin their career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' standards of excellence.

Located in the vibrant Financial District of Riyadh, this role is central to the guest services operations, requiring a proactive approach to managing room assignments, guest requests, and administrative tasks. You will be a key point of contact for guests, contributing to their overall satisfaction and the reputation of the hotel.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets for efficient check-in.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review and track guest requests for room or check-out changes, accommodating them when possible and communicating status to appropriate staff.
• Confirm reservations and cancellations to maintain accurate occupancy records.
• Review out-of-order rooms daily and ensure they are addressed promptly.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust billing for guests, ensuring accuracy and guest satisfaction.
• File guest paperwork and documentation accurately and securely.
• Process all guest check-ins and check-outs efficiently.
• Activate room keys for guests.
• Secure valid payment for all services rendered.
• Identify any over-commitments in room bookings and take appropriate action.
• Perform duplicate reservation checks and block rooms as necessary.
• Run daily reports to monitor hotel operations and guest activity.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities, ensuring their needs are met.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model for colleagues.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals and objectives.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Services
• Billing
• Reservation Management
• Customer Service
• Communication
• Teamwork

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

Nahdi Medical Company is seeking an Inbound Invoice Matching Senior Officer to join their team in Riyadh. This role aims to ensure the accuracy and timeliness of invoice processing, directly impacting supply chain and financial operations efficiency. The officer will be responsible for accurately matching invoices against commercial agreements and purchase orders, resolving any discrepancies, and facilitating the smooth handover of documents to the finance team. This is a full-time position offering a structured work environment with a focus on operational excellence.

Key Tasks and Responsibilities

• Schedule deliveries with suppliers, coordinating based on warehouse receiving capacity, product priority, and availability to ensure optimal inventory levels.
• Verify the accuracy of expected deliveries by comparing the Advance Shipping Notice (ASN) from the supplier with purchase orders to mitigate the risk of discrepancies and delivery delays.
• Enter received materials into the system, accurately recording quantities and item names for tracking and to ensure completeness of the delivery.
• Perform a final check of physically received materials against those scheduled for delivery by comparing supplier documents with the internal receiving slip to ensure accuracy.
• Identify any discrepancies in purchases or deliveries by reviewing attached documents and system reports, and follow up with suppliers or warehouses to resolve issues according to management directives.
• Handle invoices and related documents, ensuring complete and compliant documents are handed over to the finance team after resolving any discrepancies.
• Maintain records of transferred documents, such as copies of proof of delivery, to other departments for future reference and internal audit purposes, ensuring compliance with internal procedures.
• Monitor and follow up on the expiry policy through regular checks, requesting exceptions from management when necessary to ensure the completion of the billing cycle.

Qualifications and Requirements

• High school diploma.
• One year of experience, preferably in general accounting.
• Proficiency in Microsoft Office Suite (MS Office Suite).
• Proficiency in Arabic is mandatory.
• Proficiency in English is preferred.

Required Skills

• Microsoft Office Suite (MS Office Suite).

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The work is 90% office-based, with 10% spent in the field (warehouses and receiving area). The workdays are 5 days a week, with two days off per week. Working hours are from 8:00 AM to 6:00 PM, including a one-hour break.

• Prepare and maintain project schedules and timelines.
• Coordinate between different departments (Marketing, Procurement, Finance, Suppliers, etc.).
• Monitor task execution and ensure deliverables are completed on time.
• Organize meetings and prepare meeting minutes.
• Prepare and submit periodic project progress reports.
• Follow up on contracts, proposals, approvals, and project-related documentation.
• Identify potential risks, delays, and issues, and escalate them to management when necessary.
• Coordinate with suppliers, vendors, and external partners.
• Maintain and organize all project documentation and records.

We strive to attract a customer service specialist to join our team, to contribute to providing a distinguished experience for patients and clients across all communication channels, in accordance with quality standards and the policies of the Ministry of Health.

🎯 Job Objective:
To provide high-quality service to clients of the medical center through reception and call center, ensuring a professional experience that contributes to increasing customer satisfaction and improving operational efficiency at the branches.

Job Responsibilities:

• Welcoming clients and directing them to the appropriate services
• Managing appointments (booking - modification - cancellation) via phone or in-person
• Responding to client inquiries and providing accurate information about medical services
• Following up on complaints and feedback and transferring them to the relevant authorities
• Coordinating with medical and administrative teams to ensure smooth workflow
• Updating client data and accurately using appointment systems and CRM
• Adhering to privacy policies and patient rights and operational quality standards

Requirements:

• High communication skills and professionalism in dealing
• Proficiency in using computers and customer service systems
• Ability to work under pressure and organize tasks
• Previous experience in customer service or the medical sector is preferred
• Availability and commitment to working hours

✨ Benefits:

• Professional work environment
• Career development opportunities
• Incentives and rewards based on performance